Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a rc plane from amazon on thursday the 18(provided bank statement as proof) amazon took the funds out of my account on the same day(proof has been submitted) fast forward 4 days later and the item still hasnt shipped. Ive provided proof of my order confirmation as well as proof this item is question is SOLD AND SHIPPED by amazon!Amazon's policy states the items will ship ONCE are received amazon took and received my funds $318 on the same day i placed my order. I have provided proof from my bank that shows amazon received the funds the same day i placed my order and its a COMPLETED transaction!Amazon took my $318 on Thursday the 18th and 4 days later my item still hasnt shipped!! If the item hasnt shipped no funds should be taken, who takes the customers $ and than doesnt ship out the order for another 5 days? How is the item to be delivered to my house by Wednesday if it hasnt shipped by monday? See this is a trick they use, they promise u a delivery date so *** order from them and once u place the order and they get ur money their is really no effort to insure u get ur order by the date the showed! In other words if the item didnt say will arrive on the Wednesday 23rd i wouldnt of ordered it from amazon i would of went to a company who really stands by their words and promises This happenes to me everytime ive ordered from amazon and this time ive had it! They take ur money the same day u order it but it takes another 5 days to actually get the items shipped and anther 5 days to get the item if at all!!I didnt buy a 5$ item its. $318 item that i orderd with the promise from amazon that it would arrive on wednesday the 23rd! Here we are the 21st and the item still hasnt shipped! No package in going to be shipped on monday n delivered 2 days later its IMPOSSIBLE and at this point im tired of amazon lying to customer to get ur business with no real effort to fullfill the promise of delivery day!Mind u the item is IN STOCK, SOLD AND SHIPPED BY AMAZON!
Business Response
Date: 06/02/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry for the inconvenience you have experienced on order #***-2091553-9760264.

Upon checking, I can see that your package delivered on Tuesday, May 23.

Also, since you claim that you haven't received your package, our customer service team issued refund of $318.74 to your original payment method on Thursday, May 25, 2023. Refund will process within 3-5 business days. You can check complete refund details through your Amazon account.

If you don't see the refund posted to your account, request you to contact your issuing bank.

I've forwarded to the appropriate teams internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors.

We appreciate you bringing this to our attention. Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:05/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase thorogood boots from Amazon.com. After 5 month of using the boots they were starting to ripped on the corner of the boot. I contacted Amazon about my concerns and refer me to manufacturer. I contacted thorogood and they told me I needed to contact Amazon for further assistance they would have to warranty claim on the boots. I call Amazon again and they stated that I was outside 30 days window and that I should have read the return or exchange policy. I explained to the Amazon rep that I wanted some assistance and have Amazon contact thorogood about warranty. Amazon said no, they don't do that. My issue is that it was sold and ship by Amazon. I purchased these boots base off the website description. Amazon posting false information to customers and misleading telling that the productcome with manufacturers warrenty, lies. All want is for Amazon to go ahead and contact thorogood to figure out why I was getting the run around with the warranty claim on the boots. Horrible customer service experience, and probably the worst experience I had dealing with Amazon.
Business Response
Date: 06/02/2023
Hello Angel,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking I see that the order was placed on Sunday, December 18, 2022.

The return window has expired long time ago, at this point we will not be able to accept return for this item. We request you to reach out to the manufacturer for any further assistance in this case.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/06/2023

Complaint: 20086793

I am rejecting this response because:
I feel that Amazon should step in and contact the manufacturer. They need to assist me since am being told to go through Amazon for warranty issue when I contact thorogood. All I want is the boots repair or replace. Amazon should be liable because their the one that posted boots in their website and provided customer false information on the product, which led to me believing all the information that was advertised for the boots. They need to step in and contact manufacturer, this is not fair at all. If I do not receive a resolution from Amazon or thorogood then I will be seeking to take action at small claims for restitution.
Sincerely,

*********************
Initial Complaint
Date:05/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transactions May 20, 2023 On May 20, 2023 Amazon deducted $3.99 from my checking account. A second transaction was made right after by Amazon depositing $3.99. A third transaction was made of Amazon depositing another $3.99. Followed by Amazon again deducting $3.99. This all ***** out in the end. On Sunday May 21, 2023, I contacted Amazon customer service to see what the transaction was for. I was told by Representative ***** that it was for a subscription of Discovery+. I said I was aware that I do subscribe to that. I further on asking why so many transactions were made instead of it being deducted from my account once. Which is the agreement with Amazon, that they deduct the amount once a month. Representative ***** said it was because my bank was denying the transaction. That's obviously not the case as I'm looking at my account and had contacted my bank through chat and no such thing occurred. When I said that was a lie Prity transferred me to Representative ********. ******** said the same thing that it was because my bank was denying the transaction. I insisted that is not what was happening. That the transactions even themselves out and I just wanted to know why the mistakes happened. I was repeatedly told it was a my bank problem and that they only show one transaction so I needed r to screen shot my amazon account showing transactions, it doesnt show those things in your amazon account but in your bank statement. I have the bank statement showing. I repeatedly asked for a manager or someone above ********. They were not understanding what I was asking at all. I want to know why the mistakes happened in my bank account. Again they deducted the payment, gave it back to me twice, then deducted it again. I want to know why the mistake occurred. Mishaps with someone's bank account is a very large concern to me. Again I do understand that the payments even out. I want to know why the mistake happened to begin with. Computer glitch? Human error?
Business Response
Date: 06/08/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing your account and the details of the subscription of Discovery+, I can confirm that the charges you've mentioned were not actual charges, there were multiple authorizations on the payment method.

We request you to reach out to the issuing bank of the payment method, they will help you further in this matter.

In case they are unable to locate the funds we request you to provide us the charge IDs of all those charges from your account statement.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment.

Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com failed to deliver the order and provided falsify tracking number Order #1:Order placed on *** 7. Promised delivery *** 15. No tracking update. Called C/S. Was told item lost in transit will refund. My payment structure:***** ( Account credit)+***** shipping. C/S told can only refund the shipping ***** but account credit is non-refundable Pleases note, account credit is a form of currency in my account that can be used to any purchase which is sold and shipped from Amazon.com Order#: 112-6273371-5213012 Shipped with Pitney ***** ID: ************** (This tracking ID is falsify. Can't be found on Pitney ***** website)Last update: *** 8,23 Package left Amazon Facility.Order #2:Order placed on *** 15. Promised delivery *** 24. No tracking update SAME LIKE ORDER #1. My payment structure:95.97 ( Account credit)+11.30 shipping. Even if order #2 has yet fail to deliver like Amazon.com promised, the confusion is the falsify tracking number Order#: 114-5382329-6825858 Shipped with Pitney ***** Tracking ID: ************** (This tracking ID is also falsify. Can't be found on Pitney ***** website)I am assure you at the time when you read this complaint, both my packages have yet to delivered and I will be left in the dark.If I contact Amazon.com, it's the same speech, order will be refunded. However, we will only refunded you the shipping. The credit in your account can't be refunded. By ordering from Amazon.com, I have lost USD *****+ USD $95.97 in the form of account credit.This action is considered material breach of contract and it doesn't aligned with Amazon's promises.Resolution:1. Please delivery my order or 2. Please refund my money is Amazon.com is unable to deliver and 3. Issue Amazon gift card to my Amazon.** account in the total of USD *****+ USD $95.97=$USD ****** that I can make purchase with Amazon ******. This is my own money with Amazon, I'm NOT asking compensation but want just my own money back to be used at Amazon ******
Business Response
Date: 05/23/2023
Hello ****************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the promo credit applied to the orders which are not delivered.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that usually we'll not be able to revert the promotional credit once used in any case as these are for one time use only.

However, as an exception I've added the credit $95.97 credit to your account for now.

Once there is any update on the 2nd order, I'll take an action accordingly.

I would request you to wait for the update on the Order ID: ******************* as the expected delivery date is Wednesday, May 24, 2023.

You can write back to me after 24th for further update.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 05/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:05/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 11, 2023, I ordered an expensive pet stroller (appeox $250) but the next day (May 12, 2023) I was notified by Amazon that it had been damaged in transit, and was "undeliverable" A replacement was no longer available. Okay, I asked then that my money be refunded. But I was told that I was still charged and could not be refunded until the item was received back at the warehouse. Remember it had never been received by me or in my possession. I waited until the **** record showed that my item had been returned to the Amazon warehouse, and then several days more. **** records show that Amazon received the item back on May 13, 2023. I called Amazon yesterday May 20, 2023 and was told "their records do not show that it was received" and therefore I would continue to receive no refund. I told them their own website shows the **** information and that I could send that to them if they were somehow not able to *******. They told me I would have to wait to see if their records changed, or that I could call **** to try to resolve the issue. Very unhelpful and dismissive. The order number was ORDER # ***-1448873-4485006. for a Gen7Pets Jogger Pet Stroller, ***, I also attempted to attach a PDF copy of the **** tracking info which includes all the above information on the dates received back to them, but the BBB page kept showing "unexpected error" so I am sending this without. I can provide it if you let me know how.
Business Response
Date: 06/02/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm writing on behalf of my colleague ******. Upon checking the order in question I see that a refund of $272.13 was issued to the original payment method on Wednesday, May 24, 2023.

Refunds issued to the original payment method typically gets processed within 3-5 business days from the issue date.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I believe that filing with the Better Business Bureau accomplished the necessary attention and action, for till then every Amazon representative was as described and refused to address the issue. Thank you so much Better Business Bureau, and thank you to Amazon for providing the resolution.

Sincerely,

*********************************
Initial Complaint
Date:05/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has been locked for weeks and I have not heard back about the documents I have submitted.When I try to log in, the only message I see says "Amazon account locked due to suspicious activity". when all i did was redeem gift cards that i earned though work.These gift cards were sent to me as payment for a job that i applied for on the mobile app called "mobee" amazon has refused to refund me for these gift cards that were a total value of 800 dollars! this is blatant stealing from your loyal customers!
Business Response
Date: 06/09/2023
Hello Kwesi,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account that was placed on hold.

I've reviewed the details of your account and see that the account has been reinstated successfully and an confirmation email was sent to you on Monday, May 29, 2023 at 6:09 AM (PDT) with the email subject "Your account has been reinstated and the pending orders were processed."

Most questions are answered in Your Account ***********************/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:05/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items on May 19th 2023 and they were supposed to be delivered on May 20, 2023 but one item was missing the I really needed. I was told that it was delivered to the wrong location and I have to wait til Wednesday May 24, 2023 for a refund I want my money back now this is unacceptable.
Business Response
Date: 05/22/2023
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

Unfortunately, I'm unable to determine the order number they are referring to. We request them to share the order number with us so that we can review the issue and assist them further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 05/23/2023
Order# 114-5972846-6537015
Business Response
Date: 05/28/2023
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for the order details.

I've checked and see that the refund for the missing item has already been processed to the original payment method on Thursday, May 25, 2023 at 9:33 PM (PDT).

Refund should have been credited by now as it will take 3 to 5 business days from the date it was initiated.
Regards,
Arun
Amazon.com
Initial Complaint
Date:05/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on January 16, 2023 for Tetra Whisper In-Tank Filter 40i with BioScrubber - ***** gallon (*****), Black for $16.95 with the order number 113-2209277-5153847 I returned the item but unfortunately I did not receive my refund. After speaking with an agent I was told that the item was never scanned or received. I did not realize that I didn't receive the refund until recently. Im not sure why the item was received or why it wasn't scanned. But I know I did return the item. I was told to call the carrier, but im not sure how because I didn't have their information.
Business Response
Date: 05/22/2023
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding return refund for the item Tetra Whisper In-Tank Filter 40i with BioScrubber - ***** gallon (*****), Black.

I apologize for the inconvenience that he has experienced in this case.

I've checked and see that the item is not returned as per the order return tracking.

I would like to inform you that the refunds will be processed only if the return item is delivered and processed at the returns center.

I'm sorry, we'll not be able to take any action in this case from our end.

If there was any alternative, we would have surely helped.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 05/23/2023

Complaint: 20085979

I am rejecting this response because: I understand that, but in my defense it wasn't my fault or there's nothing I can do about it or figure out what went wrong. I am basically taking a loss 2 for 1. I don't have the item, nor am I able to receive my refund?

Sincerely,

*********************
Initial Complaint
Date:05/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is requiring Proof of Authenticity (Invoices, Order IDs, or a Letter of Authorization) for products we never stocked or sold. The ASINs appeared in our account but we never bought any inventory so there are no invoices or order IDs. The party/rights owner that filed the complaints was the same party we were working with when we considered selling the brand. We contacted them when we thought about selling the products and they told us the supplier we were going to use was not authorized. When we heard that, we decided not to move forward and did not place an order from our supplier and the rights owner was aware of that when they filed the complaints. We are being penalized for something that never happened. We never had any inventory of the 22 ASINs so how is it that we are guilty of counterfeiting?Amazon has taken action against ** because we thought about selling a brand. We did not engage in counterfeiting so we are asking that you please remove the 22 erroneous violations.
Business Response
Date: 05/23/2023
Hi,
We have received seller's submission but they do not have sufficient information to reactivate their account.
The seller has to submit appeals addressing the counterfeit issues.
An email was sent to them informing them of this decision on 23 May 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/23/2023

Complaint: 20085902

I am rejecting this response because:

Hello Amazon,

The appeal process requires us to provide invoices for the twenty-two ASINs.
We never bought inventory for the twenty-two ASINs so we do not have any invoices to provide.
How can we appeal without the invoices?

We have tried to appeal the counterfeit issues numerous times and have tried to explain that we never stocked the ASINs in question or sold them. We never purchased any inventory which means we do not have invoices to provide. We never stocked or sold the ASINs in question so how could we have counterfeited?

It is very frustrating to file a complaint explaining why we are having trouble appealing only to have you tell ** we need to appeal. We are asking that you review the matter and understand that we never had any inventory of the ASINs so how is it possible that we counterfeited?

How can we provide invoices to show authenticity if we never bought inventory? Please take a look at our attached appeal and see what we are trying to say.

Sincerely,

*********************************
Business Response
Date: 05/26/2023
Hello,
We have reviewed this seller's appeal and require more information to complete our review.
We have requested the necessary information from the seller via email on 5/26/2023.
Initial Complaint
Date:05/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Kindle and the serial number is ****************. Recently, I went to use it and it's stuck on the screen that says "Low battery Your Kindle needs to charge before use". I've had it plugged in for more than a day and no changes. I've held the power button down for 20, 40, and 60 seconds with no changes. I've tried multiple cords and no changes and confirmed they work with other devices. I contacted Amazon support and based on their troubleshooting steps and recommendations, they weren't able to fix it. They said it's outside of warranty and as a resolution, I need to buy a new one. I don't agree I should have to buy a new one giving Amazon an additional sale based off of a problem with their device. This issue wasn't due to my actions. I want a replacement of my Kindle device and it doesn't have to be the newest one.
Business Response
Date: 05/23/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Kindly device that is out of the warranty as of July 18, 2022.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

I'm sorry you've encountered an issue with your Kindle that didn't resolve with troubleshooting.

Since your device is no longer in warranty, you can:

Trade in your device for an ********************** .com Gift Card

Or receive a 15% promotional code to purchase another Kindle device.

When you go to the Amazon Trade-In store, you'll be able to search for the eligible items you own. Create a trade-in order, and print a shipping label to send in your items in exchange for an Amazon .com Gift Card.

You can go to the Trade-In program here: www.amazon.com/tradein.

The out of warranty credit allows you to purchase another Kindle at a 15% discount. This device must be sold and shipped by Amazon.

Your promotional credit excludes shipping costs and any applicable tax. It won't combine with other promotions. This promotional code is also not applicable on any other device apart from Kindles.

You can create and print your own prepaid shipping label through the website of our certified recycler.

After you purchase a new device, please recycle your device. Visit **************************************************************************** further instructions.

If you need more help or have any further queries, You can reach Amazon customer support at: *********************************************.

When you contact us, please make sure you have your Device details and any accessories with you.

I hope this information helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I am no longer having the issue with my Kindle device. The device randomly started working again about an hour after communicating with support.

Sincerely,

*****************************

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