Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon closed the wrong account and refuses to (a) talk to me; or (b) give me two refunds that are due; or (c) let me access to digital materials that I have paid for in the past; or (d) even access to my orders placed as early as this past week. I have been an Amazon buyer for 15+ years. At the same time I was also an Amazon Seller in good standing for 12+ years. A few months back I decided to close my online store LUAR **** on the *** Marketplace. I notified ***, complied fully with their requirements, and was told that a $34 final credit would be deposited on my bank account on 5/25/23 and the *Seller* account would then be permanently closed. All the discussion was about the Seller account. The *Buyer account* was to remain open, with the full privileges that I had paid for in the past.Yesterday, Saturday May 20 2023, suddenly I could no longer get into *any* *** site, Buyer or Seller. I did not get my refund for $34. Me and my family lost our Prime membership with no prior notice. I cannot access the digital materials that I paid for. I was removed from my husband's household account and *I cannot be added back for 180 days*. I called **************** who told me they cannot help, it is all lost. I asked for a manager and the escalation team, but nobody could be found. They gave me instead a Feedback manager unable to help.I want the $34 refund back, refund for my interrupted Prime membership and access to all of my digital materials and orders. Besides, this is a lousy way to treat people, especially a former Seller and loyal Buyer for 10+ years who brought *** profits and a good name over several years. -- *********************************** ID *********** ***************

  Business Response

  Date: 05/24/2023

  Hello *********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  Unfortunately we are unable to find the account with the issue you have informed. 
  
  Probably, sharing a sample order can help us locate your account and help you further.
  
  Just to confirm, when an account is closed, it cannot be reinstated. 
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 05/25/2023

  Good morning. Examples of orders placed on Amazon as a Buyer include: 

  Order #***-4741267-1970607 placed on March 28 2023

  Order #***-9850449-531206 placed on April 2nd 2023

  Please see attached.

  Regards,

  -- ***********************************

   

   

  Business Response

  Date: 06/02/2023

  Hello *********,
  
  I'm  from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that the account is closed and no other actions can be taken on the account or the order.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20087774
  
  I am rejecting this response because:

  I was told my Seller account was going to be terminated, at my request, after the existing credit was deposited on my bank account. Instead, both my Seller and Buyer accounts were inappropriately terminated, with the following problems (all already well documented):

  1-AMZ has terminated my seller account without returning my credit of $34

   2- AMZ has terminated my account with my yearly Prime membership, which was fully paid for

  3-I cannot access my e-books/ digital materials (ten or more) which I bought from AMZ and were fully paid for

  Instead of offering some kind of solution, all I get is "that nothing can be done, sorry". We have been both Amazons buyer AND seller for more than 12 years in excellent stand on both counts. It is not right to treat people, Buyers OR Sellers like that.

  Ill try to make it as easy as possible for this error to be rectified, so that we can move on. I now have a new AMZ account, ***********************************, email *************** phone **************. I request that AMZ deposits a $420 gift certificate on that account.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister gave me two amazon gift cards for my Christmas present. One was for $25 and the other was for $50, for a total of $75. Approximately one week ago I tried to redeem the cards on my Amazon account. Both of the gift cards were in their packages. I took them out. and it said to peel or scratch the labels. I peeled the labels on each card. The $25 card obliterated all but the middle numbers on my redemption code. The $50 card pulled everything up and obliterated all of the numbers on the redemption code. I have called the amazon customer service reps no less than 3 times over the past week and told them all of the other numbers on each card, but could not tell them the redemption codes on the $50 card because they were not readable. On the second call, the rep credited my Amazon account for $25 because I told them the only "readable" letters in the middle of the code, but I could not read any letters on the $50 card. This should not be my fault as I feel I peeled the cards like instructed. The second and third reps have sent me emails asking for photos of my gift cards. I have sent photos of both cards to them twice, but they gave me emails that will not accept incoming mail, even when I requested valid emails. The emails bounced back from "nobody" at amazon.com. Calling the reps does no good--they won't call me back, and give me emails to send photos and comments to that are not valid sites. The reps also sound like they are from *****, and I have trouble understanding them due to their accents. I had to repeatedly ask one to speak up so I could hear him. I feel like I have done my part in getting my $50 gift card redeemed, but I feel like they are playing games with me so as not to redeem my gift card. I have been an Amazon customer for years, and feel like I am a good customer. I only want the $50 that should be mine. I am tired of dealing with "customer service" reps that are not helping me and are hindering me instead.

  Business Response

  Date: 05/23/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the gift cards redeeming.
  
  Based on the account level details, we can see the $25 & $50 gift cards are added to your account already on Thursday, May 18, 2023 &  Monday, May 22, 2023.
  
  The current gift card balance on your account is $93.70. You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 4, 2022 - Our email and Amazon account were both hacked and a fraudulent order was placed for an unlocked cellphone. ****** used a gift card (not ours) to pay for the order so that it would not show up on our credit card bill immediately. Order number was 113-6726854-0373037.November 2022 - The hacker requested a return of the item and apparently received a refund on the gift card. However, they never returned the item, so our credit card was charged on December 13, 2022. In between the time that they requested the return and the time that our credit card was charged for $197.95, Amazon acknowledged to us that the order was fraudulent. We do not know a person in *****, *******, and not certainly a person or business by the name of *****. We want to be refunded the $197.95 to our credit card since our account was hacked. I have had contact with Amazon numerous times and the refund has never been received. The time for us to dispute this through our credit card company has passed, so a BBB complaint is our only way of handling this at this point.

  Business Response

  Date: 06/29/2023

  Hello,
  We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
  We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 12/14/2022.

  For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.

  We have granted the customers request for a refund.
  Sincerely,
  ***
  Amazon.com 

• Initial Complaint

  Date:05/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an echo first generation device. I recently had to replace my failing router. Now it is impossible to connect my first generation echo back to WiFi. I spent 2 days, and about 7 hours troubleshooting with Amazon support, as well as on my own with no success.My device worked fine until I had a network change. The Alexa *** no longer works to set the device backthe webpage also no longer works, I should NOT have to buy a new device just because I had to upgrade my router. I see many others had the same issue. Support only offered me a small discount of 15% for a new echo. I said too littleas I should NOT even have to replace it. It worked fine the day before.and should NOT have issues connecting just because I had to get a new router. People move, changed ISP, passwords, etcall the timethat should NOT render a perfectly good device useless!!! Which is what h***ened! There is a flaw and its amazons fault!

  Business Response

  Date: 06/08/2023

  Hello *****,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for reaching out. We apologize for the delayed response in your concern with your Echo connecting to your home network. We understand this situation has been very frustration we'd like to go over some additional troubleshooting before we look into options of replacing. As you mentioned when there's a chance in your network there isn't an expectation to change your device to simply reconnect.
  
  Can you confirm the following:
  
  At any point during setup did you receive an error message from the Alexa app? If yes, can you provide a screenshot?
  What sort of device have you used to reconnect your Echo? (iPhone, Android, or Tablet) Be sure the device and the Alexa are both up to date as this can provide connectivity issues.
  During setup when its time to connect to your network, is your network visible?
  
  A lot of times resetting your device can solve intermittent problems. After you reset your device, complete setup again.
  
  Note: Any device-specific settings or Alexa features are removed after a reset, and they have to be turned on again.
  
  To reset your device to its factory settings:
  
  Use a paper clip (or similar tool) to press and hold the Reset button for 8 seconds.
  Wait for the light ring to turn off and on again.
  Upon the orange light displayed your device is ready for setup.
  
  If setup fails, please let us know exactly at what point and what exactly happens.
  
  We hope to hear from you soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Sandhya,
  Amazon.com
  ***********************************

• Initial Complaint

  Date:05/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A delivery man sent me a message over a webpage that would not accept a response from me. He claims to have made a delivery and left a photo of the place in which he left the item. The photo is NOT MY ADDRESS AT ALL!!! I have to ask why does he contact me in a way that I cannot respond, and why is it that Amazon makes it impossible to contact them when the driver delivers to the wrong address? That's ATROCIOUS CUSTOMER SERVICE UNQUESTIONABLY!!! If they keep themselves incommunicado to customers, they need to have charges filed against them -- and that's not a bad idea!!! When I tried to call in, the system that answered is TOO STUPID to locate my order, so a lot of good it does me. I can see that once I paid money, I ceased to be important!!!

  Business Response

  Date: 06/20/2023

  Hello,
  
  I'm ***** from Amazon.com.
  
  I've reviewed your complaint and I understand your issue regarding the payment.
  
  We recommend you to please contact your bank as they are the responsible entity to give us authorization in order to accept your card on our platform.
  
  We're unable to determine why your bank declined our attempt to charge your card. A charge can fail for many reasons, here are some things to check:
  
  - Have you entered the credit card number correctly, without any transposed digits?
  
  - Have you entered the correct expiration date? Has the date expired?
  
  - Have you entered the billing address and phone number that match those associated with your credit card?
  
  - Have you exceeded your credit limit?
  
  - Has your credit card recently been reissued with a different credit card number and/or expiration date?
  
  You may want to contact your issuing bank to ask about their restrictions regarding electronic or Internet purchases. If the card has been updated, we'll need that information.
  
  Regards,
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Amazon driver came barreling down the street of my apartment complex on the opposite side of the road and nearly caused a head on collision with my car. I addressed the driver and he told me that the only problem was that I didnt move when I saw him coming. He told me that he does this all the time and any other driver would have moved when they saw him coming. I explained that that is not a safe practice for driving as you cannot predict what another driver will do. And you cant dart onto the opposite side of the road assuming the other driver will move. he pulled the truck so close to my car, I had to reverse the vehicle in order to go around him. He was delivering near ****************************. , ***************, ** 5/21/23 @ 2:30 He drove ********* and his license plate read ****** I tried contacting Amazon but they didnt give me a reference number for my complaint and when I called back for an reference number they said theres no reference and they have no way to track my complaint. I dont want that driver in my area anymore. I have two teenage daughters who are new drivers and people like him cause senseless accidents that could be avoided.

  Business Response

  Date: 06/03/2023

  Hello ***************************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to hear about the incident that happened.
  
  I've escalated this issue to our logistics team and requested them to investigate and take appropriate actions on the driver.
  
  Regarding the damages to car, we request you to please contact our Claims Administrator (ARC) to file a claim. ARC will be your point of contact moving forward, as they are well equipped to address any questions or concerns about your claim. ARC will reach out to you directly within 3 business days to gather additional documents and evidence to assist with their investigation and resolution.

  ARC Phone Number: ****************

  Business Hours: 8:30 a.m.-7:00 p.m. EST , Monday-Friday
  
  Regards,
  
  *****
  Amazon.com
  *****************************
  
  

• Initial Complaint

  Date:05/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get access to my account back for over a month and no one seems to care. After trying multiple times I gave up, I even gave up trying to get my membership fee back that I was charged for last month after my account was cloaed and no one seemed to care that I was illegal charged. I have no problem paying for an account I can use. But again my account was closed for no reason. I just want my account back but you have stolen money for me and have stopped replying to my emails. This message has attachments showing amazon talking money from me and then trying to do it again.

  Business Response

  Date: 05/29/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:05/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a different item from what I ordered. I went to customer service and was given a QR code and instructions to return the Wrong Item and promised a refund. I followed all the instructions and shipped everything back. When the item was received by the returns department they said what I sent back was incorrect and expected original item I ordered (but never received) . They also said what they received was a used item - which is simply NOT true- the wrong item was loooking new. Clearly they did not look at the return reason because how can you expect the Original item ordered when I never received it and the return clearly said "send the wrong item you received" - see screenshot.This was Also acknowledged by cust service who appealed on my behalf without a result.Since then over the last 2 weeks I have been trying to explain the situation with no result. I keep getting the same generic email replies, or hung up on when calling. Nobody is adressing the issue or answering my questiions. Request to speak to a manger were straight up rejected!

  Business Response

  Date: 05/24/2023

  Hello,
  
  I am *********************** from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact us from the email address on the account used to place the order.
  
  We look forward to seeing you again soon.
  
  Regards,
  
  ****************
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20086917
  
  I am rejecting this response because:
  

  the response asked me about the order number , it was not a resolution hence cannot click 'accept'.  I provided the order number to via emial as they requested. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/05/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you are contacting us regarding your refund request for the order 113-6877341-4469061 and I'm sorry for any inconvenience caused with this.
  
  This issue has been thoroughly investigated. Your return for the order contained DVD drive instead of ***** Core i9-13900K Desktop Processor 24 cores (8 P-cores + 16 E-cores) 36M Cache, up to 5.8 GHz.
  
  Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center.
  In addition, our carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.
  
  We cannot issue a refund for this order until we receive the correct item. As the return window on the order was expired on May 23, 2023, we can no longer accept the return of the item.
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 06/15/2023

  I followed up with them asking how they determined that what was shipped out was correct and what then happened since what I received was incorrect.  I received no reply. 

• Initial Complaint

  Date:05/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 5/16 that was advertised at free next day delivery, which never happened I contacted Amazon on 5/18 to cancel the order and was advised they could not do it and I had to refuse deliver (scheduled for 5/19). On 5/19 I refused the delivery and the delivery driver advised me I needed to call customer service to cancel the order, which I did. The representative advised me they would cancel the order and offered me a $15 credit for the inconvenience. This never happened and the package got delivered without my consent on 5/20. The item is now non-returnable due to it being flammable in nature. I have spent over 3 hours between chats and phone calls to Amazon for this resolution and have not been refunded. All though every person I talked with has assured me they would take care of the issue but nothing happens.The package never should have been delivered. As I refused it and followed their steps to cancel it. There was also false advertising for the next day delivery which should be illegal, this is misleading. This is a benefit of my prime membership that they failed to fulfill, I would like a credit for this failure to provide.

  Business Response

  Date: 06/06/2023

  Hello **********;*****,
  
  I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order #***-7662027-3654654.
  
  Upon investigating with our internal team, I can confirm that refund of $21.59 issued to your original payment method on Sunday, May 21, 2023. You should be receiving the refund by now.
  
  You can check complete refund details through your Amazon account. In case, if you don't see the refund posted to your account, request you to contact your issuing bank.
  
  Also, I've forwarded your feedback to our internal team to rectify these errors. We appreciate your patience and cooperation in this matter.
  
  Thank you for bringing this to our attention.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sandhya,
  Amazon.com
  ***********************************

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to reach out to Amazon on several occasions. My wife is a prime member, and has been for years. During the pandemic, in the start of, something happened to our account. It took months for my wife to ************** up with her email but mine is still flagged. And for NO reason. I cant purchase, use ANY of the subscriptions and more importantly, I purchased a new truck and it wants to connect to my ***** and I cant!! Please help!!!

  Business Response

  Date: 05/31/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 1st June 2023.
  
  Sincerely,
  
  ********
  Amazon.com