Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,595 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an ***** CPU with the Amazon QR code to *** and have not received any notification from Amazon or my refund money back and the last time I had to return something I got my money back right after the BBB complaint. Amazon cannot keep my money if I return something and they're telling me I have to wait almost a month. This is unacceptable.
Business Response
Date: 05/23/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received refund for item you returned.

Upon checking, I see that your previous return refund processed within two weeks.

I've checked the status of your return and according to our records, ****** Core i5 Core", picked up by the carrier on May 15, 2023 and delivered to our fulfillment center by May 18, 2023.

As informed by our customer service team, we ask that you wait 14 days from the carrier's first return scan on your package to allow for any delay in delivery or processing. Some items may take up to 30 days. As soon as your return is processed, we'll request a refund to your payment method and send you an email confirmation.

Refer to our Refunds page for more information:

**************************************************************************
We appreciate your patience and understanding in this regard.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 05/23/2023

Complaint: 20088434

I am rejecting this response because:

Waiting on the refund and it's normally processed much faster and it took this much effort to get a response to know what's going on.

Sincerely,

*******************************
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account email is **********************. I redeemed $800 AUD gift cards to my Amazon account in the subsite Amazon.com.au under website Amazon.com. Then my account was on hold by Amazon.com when I try to buy a game controller using these gift cards on 2023/4/2. Ther order number is 249-0305586-5295036. I uploaded several times the billing statement, gift cards invoice and other documents to prove. However, Amazon didn't read the documents carefully at all and the closed my account for no reason. The gift cards are a lot of money. I demand Amazon carefully review the documents I provieded and help me recover this amazon account so that I can use my gift cards instead of robbed by Amazon with the most disappointed experience.
Business Response
Date: 06/05/2023
Hello,

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 06/08/2023

Complaint: 20088346

I am rejecting this response because:
These gift cards are a lot of money. I provided all the information to prove that these are mine. Amazon cannot just steal that money because they didn't review the information at all. I need my gift cards back. I need my money back.

Sincerely,

*****************
Business Response
Date: 06/13/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 5/28/2023.

Sincerely,

Amazon.com
Business Response
Date: 06/26/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
********
Amazon.com
Customer Answer
Date: 06/26/2023

Complaint: 20088346

I am rejecting this response because:
It is not about your company policy or anything. You JUST CANNOT ROB ME OF SO MANY GIFT CAFDS!!!! IT IS ROBBERY!!!
IT IS A LOT OF GIFT CARD WORTH A LOT MONEY. I DEMAND MY MONEY BACK!
Sincerely,

*****************
Business Response
Date: 06/29/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 07/16/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 5/28.

Sincerely,
Amazon.com
Business Response
Date: 07/21/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 07/21/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 07/21/2023

Complaint: 20088346

I am rejecting this response because:
You are robbing me of the money by not refunding the money! You didn't provide any proof of violation! I bought these gift cards for myself and use it for myself. I have all the invoice and receipt.

Sincerely,

*****************
Initial Complaint
Date:05/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Continuous delivery issues with amazon. I've reached out multiple times over the last year that they are not leaving my packages in a secure area. I bought out of pocket a lock key code box to avoid this specific issue and NONE of the drivers follow the instructions. When I reach out to amazon for refunds and to escalate the issue all they do is say one of the following. 1. I've escalated to the specialist team. 2. give it 24hrs sometimes they **** it delivered before actually there (why is this even allowed) 3. want a amazon credit for the item or replacement - if i am not getting my delivery why would this help? 4. we've contacted the shipping department they will get this resolved, never do. 5. you take risk per our policy when shipping, that's fine for a shipping issue its not shipping its drivers not following instructions. I'm out money, products and time. Horrible customer service. I have several photos of proof they leave it out and unsecure as well. I'm on a major intersection which is why they need to be following instructions.
Business Response
Date: 05/28/2023
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Order deliveries.

I've reviewed your complaint and I'm unable to find an Order with the **Mail address filed on this complaint.

If you are referring to an Order under different email address then I request you to write to ** from that email address the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/30/2023

Complaint: 20082020

I am rejecting this response because:
Email on account is ************************** I've gone through this multiple times with multiple people and still no resolve.

Sincerely,

*******************************
Business Response
Date: 06/05/2023
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for sharing E-Mail address on your Amazon account, We have contacted our logistics team to review further.

Our team has confirmed that they can update the delivery instructions also wanted to add Lock Box to instructions.
Please help ** with more details of this Lock box, like where it is placed and Passkey/code so we can update the same here on your Account.

We look forward to see you soon again. Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned this item over a week and now I still havent receive my refund! Not only just that spoke with one of their associates today name **************** she was one of the worst, runniest, disrespectful and terrible associates Ive ever encountered! Not only she will not let me talk, she also criticized me with her uneducated knowledge with extremely ruin behavior and very disrespectful tone towards on me over the phone. Because of how she treated me, Im dont want to be an Amazon customer anymore! I want my refund back for the item Ive been returned!
Business Response
Date: 05/23/2023
Hello ***,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and we definitely have very high standards when it comes to what we expect from our **************** representatives and I'm sorry your experience didn't reflect that in receiving refund for your return.

I've forward this incident to their leadership team, they'll look into this and will surely take necessary action on agent.

Upon checking the status of your return and according to our records, item picked up by the carrier on May 17, 2023 and delivered to our fulfillment center by May 19, 2023.

As informed by our customer service team, we ask that you wait 14 days from the carrier's first return scan on your package to allow for any delay in delivery or processing. Some items may take up to 30 days. As soon as your return is processed, we'll request a refund to your payment method and send you an email confirmation.

Refer to our Refunds page for more information: **************************************************************************
We appreciate your patience and understanding in this regard.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 05/23/2023

Complaint: 20088307

I am rejecting this response because: Like I said before, the item is already been returned and delivered! Now I need my refund back!!!

Sincerely,

********
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My seller account on ********************** was mistakenly deactivated due to an association with an account named ********. The owner of the account, named ********, was my ex-business partner. We started our business on Amazon together. However, as he intended to violate Amazon's policies, I was forced to terminate our partnership since his illegal actions did not align with the principles of my company. Therefore, to disassociate myself from his violations, I ended our partnership. It was later revealed that his account was deactivated precisely due to the violation of Amazon's policies.However, the Amazon system erroneously considered that my account was also under shared control with the account named eratodav because some information between my seller account and the account named eratodav overlapped, specifically:-- The address of the prep center in the Business Address section; -- IP address; -- Email user permission.Please review my Plan of Action for more detailed information on why this information overlapped between my account and the eratodav account. Also, examine my Plan of Action to understand my actions to sever the abovementioned connections.Additionally, I have attached supporting documentation, namely:-- *********** Agreement;-- ********************* *********** Dissolution Agreement;-- Protocol of *********** Dissolution Meeting;-- Affidavit from the owner of the related account named *********If you need confirmation, please contact the account owner, named ********, using the contact details provided in the supporting documentation. Thus, I have provided all the necessary information and supporting documentation to demonstrate that my seller account was deactivated in error. Furthermore, I have passed additional video verification to confirm my identity under the Seller Code of Conduct. So, I request the reactivation of my account.
Business Response
Date: 05/23/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on May 23, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/26/2023

Complaint: 20088238

I am rejecting this response because: Greetings,

Amazon Support has informed me that they are able to reactivate my seller account. However, to complete the reactivation process, I am required to provide additional information and documentation. I have contacted Amazon Support to clarify what specific information I need to provide.

Therefore, in my response, I have attached the following additional supporting documentation:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement;
-- Protocol of Partnership Dissolution Meeting.

As you can see, my business was in partnership with the actual owner of the seller account named "eratodav" from June 3, 2021, to August 27, 2021. On June 3, 2021, as the owner of the seller account, I signed a Partnership Agreement with ************, the account owner named "eratodav" at that time (associated account). However, after two months of partnership, I discovered that the account owner, "eratodav", intended to violate Amazon Policies.

Since violating Amazon Policies is unacceptable in my business, I terminated the partnership with the owner of the seller account "eratodav." On August 24, 2021, I notified the account owner "eratodav" of my intention to terminate the partnership by a Termination Letter. According to clause 11 of the Partnership Agreement, I was required to notify the account owner named "eratodav" in advance, at least three days before terminating the partnership. Thus, on August 24, 2021, I informed the owner of the seller account "eratodav" and on August 27, 2021 (after three days, as per the Partnership Agreement), both the owner of the seller account "eratodav" and I held a Partnership Dissolution Meeting. During the Partnership Dissolution Meeting, a Partnership Dissolution Agreement was signed. The procedure of the Partnership Dissolution Meeting was documented in the Protocol of Partnership Dissolution Meeting.

Therefore, I have described and demonstrated my association with the account owner named "eratodav" from the start of the partnership until the termination. I was not and am not the actual owner of the account named "eratodav". It was my ex-business partner with whom I terminated any business relations in 2021 (2 years ago).

Additionally, I have attached my Plan of Action to demonstrate the associations I discovered and the corrective and preventive steps I have taken to terminate them and avoid similar associations with other sellers in the future.

Based on the above, I have provided all the necessary information to reactivate my account.Therefore, I kindly request Amazon Support to review my request and reactivate my account. I really appreciate any help you can provide.

Sincerely,

*********************************
Business Response
Date: 05/30/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/30/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made over a dozen calls to apply for the Amazon Small Business ***** for ******************************************************* I was hung up on several times and many employees could not understand what I was talking about. Now the deadline is about to pass I won't be able to apply and that is very unfair.
Business Response
Date: 05/23/2023
Hello from Amazon.com,
Thank you for contacting us regarding the seller's application for the Amazon Business Small Business *****.
As you would know, the Amazon Business Small Business ***** applications closed on May 21 which can be seen from the following link : ******************************************************************************************
My apologies for any inconvenience caused to the seller due to the same, however, the contest is no longer open. We encourage the seller to check out other selling options on Amazon:
*****************************************************************************************
*************************************************
************************************************************************************
For more information about the terms and conditions of Amazon Business Small Business *****, please refer to the following link:**********************************************************************************************************************************************************************************************************************************************************************************************************************
Customer Answer
Date: 05/23/2023

Complaint: 20088025

I am rejecting this response because:
I applied before the deadline and made over a dozen calls to Amazon Seller representatives for assistance and no one was capable to assist me. I had until midnight but several hours before the deadline.

Sincerely,

***********************
Business Response
Date: 05/26/2023
Hello from Amazon.com,
As informed previously, we are unable to proceed further as the Amazon Business Small Business ***** applications closed on May 21.

My apologies for any inconvenience caused to the seller due to the same. We encourage the seller to check out other selling options on Amazon:
*****************************************************************************************
*************************************************
************************************************************************************

For more information about the terms and conditions of Amazon Business Small Business *****, please ask them to refer to the following link:**********************************************************************************************************************************************************************************************************************************************************************************************************************
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Andriod Tablet reburished from Amazon.com. What was sent to me was a cheap Asian knock off that barely works. We tried troubleshooting with the manual that came and nothing worked. Called Aamazon customer service on May 11 to ********************** customer service my complaints about the product receieved. I was told to return the item and sent a label and they will refund my money. Amazon received the package on May 19th but the status as not changed and Amazon has not started the process of my refund and was told by *** at Amazon tonight on 5/21 that they will not process until June 2nd. This not acceptable and my refund needs to be processed immediately.
Business Response
Date: 05/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order #***-2378063-6381835 as you are referring to the refund for the item you returned.

Upon checking the order details, I see that on Monday, May 22, 2023 at 6:41 PM (PDT) the refund of $96.29 is already issued to your original payment method.

You'll see the refund on your card statement in the next 3-5 business days.

You'll also be able to see the refund request here: ***********************************************************************************

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account for violations of Conditions of Use that I did not commit. As a result, I am unable to place orders on Amazon marketplace, or view information about my past orders. When I tried to contact Amazon regarding the matter, they responded with automated messages that did not address my responses and merely reiterated the false claim that I violated Amazon's terms.On 05/06/23, I placed an order on Amazon.com. On 05/10/23, Amazon sent me an email telling that my account was closed. The reason they provided was that my account is directly linked to another account, which was closed for Conditions of Use violations. That message also included email addresses of those accounts supposedly linked to me. I never used any of those email addresses, and neither did anyone else in my household.I tried to message Amazon to have my case reviewed. I only got an automated response that merely reiterated the same claim: my account is closed for violations. It provided a different reason: that I supposedly asked Amazon to issue refunds for a large number of my orders. But I never requested a refund from Amazon. I tried to message them again, but I only received another automated response with the same claim.While the responses I received from Amazon are undersigned by an "Account Specialist" and mention a "thorough review", so far I have zero indication that my case was reviewed by an actual person. I demand from Amazon an actual human review for my case, and an opportunity to clear my name. As my previous requests to Amazon failed to elicit an acceptable response, I request BBB to assist in having this issue resolved.
Business Response
Date: 06/06/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10 May, 2023.

Sincerely,

****
Amazon.com
Initial Complaint
Date:05/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear, I found out on April 29th that I couldn't log in to my Amazon account, and when I did, Amazon said "Account locked. We have detected suspicious activity onyour account and have locked it as aprecaution. We have emailed youinstructions on how to unlock your account.". I was shocked! Because I've never done anything like this before. So I wrote to the Amazon team right away. Soon I received a reply and the Amazon team said that my Amazon buyer account was not able to log in to my Amazon account due to a very high rate of refunds. This was definitely a misunderstanding! I never used my Amazon buyer account! I am a seller from *****, I sell my products on Amazon, my store name is "KENRTIR". As you know, it is not possible to buy any products from Amazon US in *****, and I am a seller, so I can't use my buyer account to buy something and get a refund. This is obviously not good for me. After investigation, I found that my cloud server *************** was hacked by an ip ************ from ********* on April 29th. I suspect that after this Singaporeans illegally entered my Amazon account, he tried to steal the money or credit card in my Amazon account, because my ********************** account was logged into my cloud server. So my Amazon is locked. Now I have changed the password of the cloud server and strengthened the firewall. I hope the Amazon team to restore my Amazon account as soon as possible because I have a lot of orders to go through. I promise I will never have my Amazon account stolen again, please unlock my account, thank you!My original account information is as below:Account name: miniclue Registered Email: **************** Last four digital of credit card: **** Valid period: 04/24 If you have any question, please don't hesitate to contact us!THANKS
Business Response
Date: 06/06/2023
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 6/4/2023.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,

Amazon.com
Customer Answer
Date: 06/09/2023

Complaint: 20087940

I am rejecting this response because:
But in fact, I did not restore my account as ********************** said, and my account was still locked. My Amazon account is ****************

Sincerely,

Business Response
Date: 07/20/2023
Hello,
We have reviewed the sellers account and we found their account has been properly reinstated.
Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 07/21/2023

Complaint: 20087940

I am rejecting this response because:

Thank you, but my other Amazon account ******************* the same issue is locked. Please restore it, thank you!

Sincerely,

Business Response
Date: 08/11/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 2023-07-10.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Customer Answer
Date: 08/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Initial Complaint
Date:05/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** returned items that have not been refunded. It was paid with my Amazon credit card and now Amazon is scamming on interest even though items have long been returned. Order 112-0206082-0512257, 112-1461505-0875469, 112-0839419-3565836, and 112-2873697-7570616. Everything was returned with the Amazon return labels. I dont have these items and I want my refund along with the interest charged.
Business Response
Date: 05/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-112-0206082-0512257, 112-1461505-0875469, 112-0839419-3565836, and 112-2873697-7570616 regarding the refund for the items you returned.

Upon checking for the Order 112-1461505-0875469 the refund of $121.19 is already processed to your original payment method.

For the other returned which are returned at fulfillment center the refunds take upto ***** days to get it processed. Once the refund is processed you'll receive the confirmation email to your registered email.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/29/2023

Complaint: 20087928

I am rejecting this response because:
The information provided is not accurate. Ive been waiting and still havent received any refunds. Meanwhile Ill still be charged interest on returns in Amazons possession.

Sincerely,

***************************
Business Response
Date: 06/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-***-0206082-0512257, ***-1461505-0875469, ***-0839419-3565836, and ***-2873697-7570616 regarding the refund for the items you returned.

Upon checking for the Order ***-1461505-0875469 & ***-2873697-7570616 the refund is already processed to your original payment method.

For the other returned which are returned at fulfillment center the refunds take upto ***** days to get it processed.

And also for the Order #***-0206082-0512257 the item is still not yet received at fulfillment center. I request you to contact the carrier to get the tracking updated as the refund can only be issued once the item is processed as returned at fulfillment center.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/14/2023

Complaint: 20087928

I am rejecting this response because:
Amazon picked up the couch from order 112-0206082-0512257 on May 10th and I have still not received a refund. How is it that you all havent received it when you all sent the truck to pick it up? It wasnt picked up by *** or ****** you sent your own truck. ISSUE THE REFUND PLUS INTEREST FEES.
I have not received refunds for 2/5 items from order 112-2873697-7570616. Nor have I received a refund for orders 112-0839419-3565836 and 112-8875253-9621819. My last Amazon order was received May 10th. You only allow 30 days to return. All items were returned timely, most over a month ago. You also make it difficult to show proof of items returned and tracked. You have everything! ISSUE THE REFUNDS PLUS ALL INTEREST CHARGED!
You are providing inaccurate responses while nothing has actually changed on my account. YOU ARE CONTINUING TO SCAM ME AND LIKELY MANY OTHER CUSTOMERS!
Sincerely,

***************************;
Business Response
Date: 06/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you want to get the refund for the items you returned, but we can see the investigation team already informed you about the wait time to get refund.

For the Order's ***-1461505-0875469 & ***-2873697-7570616 the refund is already processed to your original payment method.

And also for the Order #***-0206082-0512257 the item is still not yet received at fulfillment center. I request you to contact the carrier to get the tracking updated as the refund can only be issued once the item is processed as returned at fulfillment center.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/16/2023

Complaint: 20087928

I am rejecting this response because:

FOR ORDER 112-0206082-0512257, AMAZON PICKED UP THIS ITEM ON 5-10-23! SEE SCREENSHOT FROM SCHEDULED PICK UP, TRACKING CRXL01543648. THIS WAS NOT PICKED UP BY *** OR FEDEX.
I FINALLY RECEIVED AN EMAIL 6-15-23 REGARDING A REFUND FOR ORDER 112-1461505-0875469. THIS DOESNT INCLUDE THE INTEREST CHARGES! See attached email.
I HAVE NOT BEEN REFUNDED FOR 2/5 ITEMS FROM ORDER 112-2873697-7570616. Item title is 613 Blonde Deep Wave Bundle Human hair 18 inch 3 Bundles Unprocessed Wet and Wavy Blonde Deep Wave Human Hair Extensions(18 18 18, 613) and 613 Bundles Human Hair ***** Curly 3 Bundles 16 18 20 Inch Brazilian Virgin Hair 8A Grade Unprocessed 613 Curly Human Hair Bundles Double Weft Weave Extensions Hair For Women. Ive previously submitted tracking information showing items were returned on 5-15-23! I am attaching again.
Ive also attached an email for order 112-4715088-3243409 where Im being charged though the item was returned. See attached screenshot showing package was returned to Amazon on 4-28-23.
AGAIN, AMAZON IS A SCAM AND I WANT MY REFUNDS INCLUDING ALL INTERESR CHARGES!
Sincerely,

***************************
Business Response
Date: 06/30/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Based on the information, I've processed the refund for both items on order #***-2873697-7570616 to your original payment method.

For the order #***-0206082-0512257, as the item is not processed as returned at fulfillment center we don't have option to process the refund.

Regarding the order ***-4715088-3243409 as you charged again, to resolve the issue I can issue refund to gift card balance of $10.77 and also a $20 as interest which will be a total $30 gift card to your account.

Request you to reply to this email with the confirmation about the $30 gift card balance as it will be the only option.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/09/2023

Complaint: 20087928

I am rejecting this response because:
I DO NOT WANT A GIFT CARD! I NEED THE INTEREST CHARGES CREDITED BACK TO THE CREDIT CARD.
ALSO, PLEASE STOP EMAILING MY PERSONAL EMAIL ACCOUNT. ALL MESSAGES SHOULD BE SENT THROUGH BBB.
AS FOR ORDER#***-0206082-0512257, AMAZON ARRANGED FOR PICK UP ON 5-10-23 UNDER TRACKING ID ************. EVEN BY YOUR OWN STANDARDS, I SHOULD HAVE RECEIVED MY REFUND WITHIN 30 DAYS. YOU HAVE NO EXCUSE FOR CONTINUING TO SCAM ME. I NEED MY REFUND AS WELL AS CREDIT ON ALL INTEREST CHARGES FOR ITEMS RETURNED BUT REFUNDED LATE. THE ***** COST ME $625.23, AT THIS POINT AMAZON OWES ME AT LEAST $1000.
Sincerely,

***************************

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