Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,595 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an amazon seller account and ******************** has charged me $1420.09 for "FBA Fees" for the period of 04/27/23 - 05/11/23 without any explanation of why I would be charged so much. They then charged $785.88 for "other" on the 05/11/23 to present period. Amazon has not provided any information on why these charges were incurred. My Amazon Seller Account was blocked for not paying although Amazon has been charging my card every day and has not had any trouble taking money from my account. Due to my account being blocked, I am unable to get support from Amazon and request a reason for the charges. Also, there is now a negative balance of $769.63 after Amazon has charged my credit card $2162.17, so they are charging much more than they even say that I owe!
Business Response
Date: 05/24/2023
Hello Better Business Bureau,

The seller account ************** has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement:

******************************************************************************

Why did this happen?

We have taken this measure because there is a negative balance on the seller's Amazon selling account. Sellers on ********************** must provide valid credit card information and ensure that it remains accurate, complete, and valid at all times. You can find details of such requirements in section 2 of the Amazon Services Business Solutions Agreement:

******************************************************************************

How does the seller reactivate their account?

To reactivate their account, the seller must add a valid payment method to their Amazon selling account and pay any outstanding balance prior to reinstatement. The seller can pay the balance online, by wire transfer, or by check.

For specific payment instructions, the seller can refer to the notification we sent them from the email address merchant-******************************** with the subject line "Your Amazon.com seller account".

Once the seller has paid their past due amount, they must notify ** by following the instructions in the banner that will be displayed on their "Account Health" page in Seller Central.

Thank you,
Payments Specialist
Amazon.com
Customer Answer
Date: 05/25/2023

Complaint: 20091411

I am rejecting this response because:
This was a copy and paste response and did not address my complaint. My complaint is that Ive been charged $2,000 without any explanation or prior notice. There is no reason I should have been charged so much.

Sincerely,

***************************
Business Response
Date: 06/08/2023
Hello Better Business Bureau,

The seller account ********** has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement:

******************************************************************************

Why did this happen?

We have taken this measure because there is a negative balance on the seller's Amazon selling account. Sellers on ********************** must provide valid credit card information and ensure that it remains accurate, complete, and valid at all times. You can find details of such requirements in section 2 of the Amazon Services Business Solutions Agreement:

******************************************************************************

How does the seller reactivate their account?

To reactivate their account, the seller must add a valid payment method to their Amazon selling account and pay any outstanding balance prior to reinstatement. The seller can pay the balance online, by wire transfer, or by check.

For specific payment instructions, the seller can refer to the notification we sent them from the email address merchant-******************************** with the subject line "Your Amazon.com seller account".

Once the seller has paid their past due amount, they must notify ** by following the instructions in the banner that will be displayed on their "Account Health" page in Seller Central.
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to cancel a free trial on a movie channel but Amazon have made it in possible to do this , so I called there customer service line and told of my problem the name she gave me was *************************** id#**** phone #************.she gave me all this swearing that she wasnt trying to scam me. As she was going through my Amazon account she tells me some one has hacked my Amazon account so she was taking me through doing this and that then she had me go to my cash app and wanted me to put in ****** I asked her why she said this isnt a dollar amount this was just a code to see if anyone else was hacking my accounts while she talking to me Im hearing a man in the background say the same thing she tell me so I being to question her but she said it wasnt coming out of my account but when I went to my bank account I saw that it came for my bank account I ask her what was going on she said it wasnt,long story short she end up taking another $398 out of my account I asked to speak to someone else than they hung up . Every number I called it went right but to this call center. I cant get in touch with anyone that work for Amazon out of ******* office. Its very hard to get in touch with anyone.
Business Response
Date: 06/06/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance along with instruction to report and dispute unauthorized charges from financial institute to the customer via email. We sent this information to their registered email address on 5/22.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 06/07/2023

Complaint: 20090695

I am rejecting this response because: it is a lie, nothing have been done and nothing has been text to me about these unauthorized charges. I called them 6/8 because I noticed that the items was still there and added to my account, I called them again and I was told again that I would receive a email within 24 hours informing me of their decision concerning this matter.

Sincerely,

*******************************
Business Response
Date: 06/13/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 22/5/2023.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I reached out, they said the reason I got a restocking fee was that the item arrived in an unsellable condition. However, when I provided them with proof of the package still sealed in perfect condition and the return label on it from the *** store before being shipped back to them, they reached out to me again and said it was because of the return option I selected, which goes against their policy. I have attached everything, and this contradicts their original statement. now their saying it because of it being out of the 30 day return window which is invalid because I bought it may 15th it arrived the 16th and i returned it the 16th and they received it back at one of their return centers the 17th (original transaction was $606.19. but they only gave me back $326.19 and charged me a $280 restocking fee. I've attached everything in order read thru 1-9
Business Response
Date: 05/23/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you have received partial refund for the item you returned.

The information you received from our customer service team is correct. I have tried initiating the refund, but the system is not allowing ** option to proceed further, because of the reason selected while return.

In this case, I would like to offer $280.00 gift card to your Amazon account, which you can use for your future purchase.

Awaiting for your response.

We appreciate your patience and understanding in this regard.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************

Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 05/25/2023
so they were supposed to credit $280 to my account they still havent and now their back to square one again

Business Response
Date: 05/28/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to **.

To help you with this, I've issued refund of $280.00 as form of gift card funds to your Amazon account. You can use the funds to future purchase.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator,I am am employee of a third-party seller on Amazon that has Merchant Token A1VHFVDTSDHVOR. My employer under this company, A1VHFVDTSDHVOR is currently not permitted to sell in the Amazon.br marketplace due to a duplicate registration in this marketplace that appears under Merchant Token A17MSGZ4G8Y05T. I have tried multiple times on behalf of my employer's company (A1VHFVDTSDHVOR) and the registration under my company email (A17MSGZ4G8Y05T) to resolve the duplicate registration issue on the account but ********************** is making it impossible to resolve the issue because they are forcing me to contact Amazon Account Health in ****** who only speaks Portuguese and immediately closes whatever case I try to open about the issue without helping. I am willing to close the duplicate account to resolve the issue but Amazon has given me no reasonable path forward to proceed. Please look into this issue as soon as possible because I would like to open new Amazon International accounts under my employer's merchant token (A1VHFVDTSDHVOR) and close the duplicate account **************** but am currently unable to do so since there is the lingering duplicate account issue that ********************** refuses to help us with.
Business Response
Date: 05/24/2023
Hello,

Thank you for submitting your appeal. We have reviewed the information that you provided and have reactivated your account. Any funds that were withheld as a result of deactivation are now eligible for disbursement.

Please make sure that you have taken the necessary steps to prevent these issues from happening again. If these issues continue, your account may be deactivated.

For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
**************************************************************;

To view your account performance, go to the "Account Health" page in Seller Central:
***********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 05/24/2023

Complaint: 20089910

I am rejecting this response because: The wrong Amazon.br account was reactivated. However, in light of this, I have requested an account closure on the Amazon.br account associated with Merchant token A17MSGZ4G8Y05T, indicated in the attached pdf. Merchant Token A17MSGZ4G8Y05T is a duplicate account created by mistake and should be deleted. Please proceed to reactivate instead my Amazon.br seller account associated with Merchant token A1VHFVDTSDHVOR because this is the primary account that belongs to my employer and is the one we intend to sell on.

Sincerely,

***********************
Business Response
Date: 06/03/2023
Hello from Amazon,

A17MSGZ4G8Y05T has been terminated.
Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has deactivated my seller account (MERCHANT TOKEN: A2BW8VRG1X40G0) and accused me of submitting forged or manipulated documents after conducting my virtual identity verification call. I did NOT manipulate any documentation I submitted, and I am NOT engaging in deceptive, illegal, or fraudulent activities. *** tried to defend myself and Ive submitted multiple requests for Amazon to reconduct the call, but Ive been ignored every time.There was a discrepancy between the information in my account and the documentation I submitted.Around 3/18/2023, I officially changed my tax information from *********************************** to ECW2-Business. Within Seller Central, I designated the new tax classification and new LLC type before the changes had officially taken effect. This was an honest mistake, and I did not do this to be deceptive or fraudulent and I certainly didnt do anything illegal. Amazon suspects my actions were fraudulent and my documentation is forged, but theyre wrong. Can you compel Amazon to re-conduct the identity verification so I can continue selling?
Business Response
Date: 05/29/2023
Seller has failed IPI and the account does not fit a reinstatement. Seller has been notified about it.
Thanks!
Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an apple desktop computer on 4/4/23 order 111-8983640-8170612. There was an option to request delivery date and I requested Monday 4/10 from the avaialble options. Amazon changed date to 4/7 and attempted delivery on 4/7, 4/8 and 4/9. I kept getting missed delivery attemt messages and I called and chatted with customer service that I would not be home until 4/10. On 4/10 the delivery was made. The box was slightly dented but looked OK. When I opened it screen was shattered and it was dented in a corner so obviously had been dropped. I requested a return and returned via *** on Mon 4/17. I have called and used customer service chat many times with ********************** looking for resolution of this. They acknowledge receipt of the computer but say they are evaluating the reurn. Now they say there is an issue due to the size of the refund. Every time I call I have to go through multiple people and I still have no reolution. Under my account it still shows they have not recieved the package but tracking shows they have (*** 1z9e791x9037114813). I need this computer, but I don't want to buy another until this is resolved since I purchased with Amazon Gift Cards and when it is refunded I will use the gift card balance to buy another. I would have exchanged for the same item if that had been an option. Amazon is not complying with their own refund policies.
Business Response
Date: 05/24/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Apple 2021 iMac All-in-one Desktop Computer with M1 chip: 8-core CPU, 8-core GPU, 24-inch Retina Display.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $1540.61 has been issued to your original payment method on Monday, May 22, 2023. Since the order was paid for by gift card, the refund amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the power of the BBB to bring attention to disputes that get lost in the bureaucracy of large corporations. I have used the BBB three times in the last ten years or so. I treat it as a last resort. Every time the complaint was resolved within 24 hours. Luckily I am financially able to absorb the losses if these disputes were not resolved but not everyone is so fortunate. The BBB provides a valuable service to the community.

Sincerely,

*************************
Initial Complaint
Date:05/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on line with Amazon and I didnt receive all of my product but they took the money out of my account all in the amount of **** please help me get my money back or my order !!
Business Response
Date: 06/06/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 6/6/2023

Sincerely,
Amazon.com
Customer Answer
Date: 06/07/2023

Complaint: 20089224

I am rejecting this response because: I do not have access to that email anymore and I told them that multiple times my email is ************************

Sincerely,

*******************************
Business Response
Date: 06/13/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 13/6/2023.
Sincerely,
Amazon.com
Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a defective product (Massage Chair). One of the armrests did not line up with the chair making it an incomplete product. The seller told me to use a hammer to realign it, which I did. It started making loud cranking noises after the 4th time I used it. After talking with the seller I could not fix it, and I don't think I should have had to after buying it new. So I decided to return it. The massage chair did not fit in my car, so I only had one opportunity to return it when my friend's car was over. Once we got to *** store, I was charged $352.44 to ship it back for a refund. I received a full refund for the chair, but I was never reimbursed for the shipping of $352.44 for a broken product. The seller refuses to refund me the $352.44 shipping cost because he states he already gave me a full refund. But now I have been out $352.44 after buying a fraudulent product. It's been 8 months of contacting Amazon who have continually told me they would definitely reimburse me. However, just today someone said it was my responsibility to ship it back since it was a 3rd party. I do not believe it's my responsibility to pay to ship back a broken product that I received thinking that it would be functional.Delivered September 13th, Returned September 29th Paid $352.44 for shipping. Refunded on purchase, but not shipping back (From what Ive read they are responsible for shipping if the product is faulty.)Merchant failed to pay return shipping fee.On at least 7 different occasions by different associates I was told it would definitely be resolved and I would get my money back. However, the problem was never resolved.ORDER # ***-4513862-7194612 My Tracking numbers shipped (2 boxes)1ZX30W000332777779 1ZX30W000332778901
Business Response
Date: 05/25/2023
Hello,

We want to let buyer know that we have already processed the request for the refund of return shipping cost. No further action is needed from buyer at this time and we will contact them soon with an update.

Sincerely,
Customer Answer
Date: 05/25/2023

Complaint: 20085061

I am rejecting this response because: He did not cover shipping. He has never claimed to me that he accepted shipping. He said he refunded me the full amount I paid so that he could not refund shipping because there is no money left to give me. It is clearly documented I paid an extra $352.44 to ship this product back and he absolutely did not refund me that. If i received a full shipping refund I wouldn't have overall lost money.

Sincerely,

*******************************
Business Response
Date: 06/02/2023
Hello,

We want to let the buyer know that Amazon has initiated the request for the refund of return shipping cost of $352.44. No further action is needed from buyer at this time and we will contact them soon with an update when the return shipping cost is processed.

Sincerely,
Amazon
Customer Answer
Date: 06/06/2023

Complaint: 20085061

I will accept once my refund has been processed. I now have proof that they've said I'd be refunded. However, I've been told this at least 5 different times and have not received my refund yet.

Sincerely,

*******************************
Business Response
Date: 06/28/2023
Hello,

We have issued the return shipping costs to the payment method buyer used to place order 113-4513862-7194612. Buyer can check with their issuing bank to confirm that it has been posted.

Sincerely,
Customer Answer
Date: 06/29/2023

Better Business Bureau:

I believe I've been refunded. I didn't think I ever would ever get my money back after 8 months of fighting. Thank you BBB because I had given up.
Sincerely,

*******************************
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made multiple amazon orders and they put my account and all orders on hold all tho im long term amazon user, I have provided email of gift card proof and I have had orders worth about 400$ pending on the account, I'm interested in getting all my orders shipped and I don't care if they reimburse my account I didn't do anything wrong.also the email they sent says if I login to my account there will be instructions on trying to resolve the issue, when I login it says contact support but I cannot contact support because I cannot login to my account.
Business Response
Date: 06/06/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 6/6/2023.
Sincerely,
Amazon.com
Customer Answer
Date: 06/07/2023

Complaint: 20088768

I am rejecting this response because: I Have provided yet again the proof of ownership for this credit card to the mail you have guys sent me, and again I get an automated response about something else entirely and asking me to get into my account and follow instructions on screen, but the instructions tell me to go to my email and follow instructions so its leading me to a dead end loop, I will even attach a photo of my credit card here ending in 5238

Sincerely,

***************
Business Response
Date: 06/13/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/13/2023.
Sincerely,

Amazon.com
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:05/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on May 16,2023 for 2 summer dresses that was supposed to be delivered on May 18,2023. The total was $63.32. The order says it was delivered but left in mailroom. I live in an apartment building we dont have a mailroom, so they normally leave the packages by the front door of the apartment building and sometimes even outside the building. Sometimes a driver would actually leave at my apartment door. I have had many complaints because people have stolen my packages many times and Ive even made police reports. A few days before I purchased a different dress that said delivered but I actually received the next day after it said delivered. I contacted Amazon about my missing order for the 2 summer dresses and I was told to wait then I waited and was told wait another 72 hours only to be told they cant replace or refund and that its a loss. I was waiting on the dress to wear to graduations. I spent my last $70 for 2 dresses that I couldnt even get. I was also told to select a more secure shipping site.
Business Response
Date: 05/28/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry about your delivery experience.

To make things right, we have issues refund to your original payment method on May 25 2022 for $ 63.32.

You'll see the refund on your credit card statement in the next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

Thanks for contacting **, I hope you have a nice day!

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************

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