Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,595 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mar.31, 2023: I ordered a $50*30=$1,500 Gift Card Amazon canceled the delivery due to their reasons. (I didn't know the reason)Apr. 26, 2023: I received the refund which was only $50*29=$1,450 from Amazon. (It was short $50.)A couple of times, I text to refund me $50 via the chat service Amazon. They just reply that Amazon will proceed with the payment.May 11, 2023: I directly talked with **************** by phone. The staff's attitude was not good. (I felt she would like to finish the talk.)She finally promised to proceed with the rest payment of $50 within 7 days.May 22, 2023: Unfortunately, I don't receive anything.
Business Response
Date: 06/13/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive refund for 1 gift card out of your other 29 gift cards.

I'd like to offer the refund of $50.00 in form of Amazon.com gift card balance. We request you to please provide ** your approval so that we can add it to your account and confirm.

Regards,

*****
Amazon.com
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been struggling to get appropriate support from Amazon to reactivate my account to full capacity (merchant A2414ZC1UHHOS). After sending appeals to address errors made in drop-shipping, my Amazon fulfillment channel was reinstated, but the seller fulfillment side remains down. Amazon is now requiring that I appeal the same issue again. This feels like a case of double jeopardy; Amazon is trying to further capitalize on my sales by forcing me to exclusively use their own fulfillment channel. *** already provided evidence that my account wont pose a risk if allowed to ship my own orders. The issues that led to the enforcement have been fully remedied & I have several failsafe practices in place to make sure that they cannot be repeated. I really need someone at Amazon to investigate this case & see that my appeal is valid to resolve the new concerns. These are not repeated *********** ****** are easily avoided through my fully implemented plan of action.
Business Response
Date: 05/26/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct and Dropshipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on June 13, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are eligible for transfer. The seller can write to us at payments-****************************** to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 05/30/2023

Complaint: 20092650

I am rejecting this response because:This is another unhelpful reply. Additionally, I did reach out to the team specified to request a transfer of my funds about 12 days ago but received no response. I really need someone at Amazon to investigate this case & see that my appeal is valid to resolve the drop-shipping/code of conduct concerns. These are not repeated violations and I have several failsafe practices in place to make sure that they cannot be repeated. Please investigate this issue and help me to at least release my funds.

Sincerely,

*************************
Business Response
Date: 06/04/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-06-04.

Regards,
Pooja
Customer Answer
Date: 06/10/2023

Complaint: 20092650

I am rejecting this response because: I have repeatedly verified my identity and provided the necessary company receipts multiple times. Despite this, the amazon is requesting me to verify my identity and provide them receipts once again. This constant verification process has caused our payments to be held for over a year, severely impacting on our business due to the lack of available capital. It appears that either the company is incapable of efficiently handling these matters or intentionally delaying the payment process. Furthermore, they have not taken the time to review my plan of action to reinstate my account, which raises concerns about their overall capabilities. I am deeply troubled by this situation.

Sincerely,

*************************
Business Response
Date: 06/13/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 06/13/2023

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/19/2023

Complaint: 20092650

I am rejecting this response because: The interview date for identity verification is still pending, and we have selected June 19, July 05, and July 12 as our preferred dates. However, we haven't received any response from Amazon regarding this matter yet.

Sincerely,

*************************
Business Response
Date: 06/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/22/2023.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 06/28/2023

Complaint: 20092650

I am rejecting this response because: We have already provided all the necessary information on 06/22/2023. Regarding the disbursement process, I have specified my preferred dates for identity verification as June 20th, June 27th, and July 5th. Two of the earlier dates have already passed, and I am uncertain whether Amazon intends to schedule an interview or if they are employing delaying tactics.

Sincerely,

*************************
Business Response
Date: 06/29/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 06/29/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an electronic item (beoplay ex earphones, order# 111-5973624-8379448) from Amazon on May 18 due for delivery next day. The reason I ordered it is because I was leaving on a business trip early on the 20th. Amazon dragged until the 19th at 1pm before shipping the item so of course I never received them on time as promised. I contacted Amazon in the morning of the 19th to tell them their fulfillment was dragging. On 19th evening, Amazon of course claimed unexpected delay. This exact situation has happened at least a dozen times before with always the same exact scenario and the same lies by Amazon customer service in *****.The item arrived on the 20th, late afternoon. So my wife returned it on the same day. Amazon received it today May 22 at 8:43am per *** tracking number. When I contacted Amazon this afternoon, they told me my refund will be processed in 1 month (Amazon customer service person named *****). This is insulting. Amazon is purely holding my payment as retaliation.
Business Response
Date: 06/06/2023
Hello *******************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delayed delivery of your order #XXXX9448.

Upon checking your order, I found that our returns warehouse team received your return and already processed a full refund of $412.14 on May 25, 2023.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a set of earbuds for my son on April 24th 2023. My son stated it would not charge or pair so I requested to have it returned back. I shipped it out to amazon on April 26th, 2023 and it was received by them via *** on April 28th. I've had numerous contact with their customer service and they have done nothing but be ***** and give me a run around about an incident report. I have sent it more than 4 times as of this moment. I even snapped shot the tracking number showing they received it. I also explained to them either credit me or send me a replacement and they have done neither. Order # ***-2829319-5959460. Tracking number: 1Z6E55409056497222. It was dropped off at a *** drop off location. If I had been able to return it to a whole foods I wouldn't have this issue. I just want my money back so I can purchase something else. Thats all i've asked for this whole time.
Business Response
Date: 05/25/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

As per the information from the returns center, a used and old beats studio buds instead of the one which we sent. If you have mistakenly sent the wrong item, I can understand. Please return the item using our online returns center.

Unfortunately we are unable to issue refund as we didn't receive the correct item.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/26/2023

Complaint: 20092219

I am rejecting this response because:

i am requesting for return of the item with proof of tracking to see if its the incorrect item. If that was the case I wouldve thought they wouldve rectified it weeks ago instead of dragging it and pulling incorrect incident report

Sincerely,

***************
Business Response
Date: 06/02/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Once an incorrect item is received at our returns center, its destroyed. We do not take responsibility of incorrect items. Unless until the correct item is returned, we are unable to issue refund.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 36 volt golf cart battery charger since the original one that came with golf cart is done for. After using the charger for a couple times everything was fine. I looked on the Amazon app to find more details about this product and limitations. I've been wanting to plug in golf cart overnight and next day golf cart would be charged. The description states "findmall 36V 5A Golf Cart Battery Charger is an intelligent battery charger. Features a trickle charge mode which is better for your batteries, made for overnight charging." OK so I can leave charger on for a couple hours overnight and there shouldn't be an issue. Also Intelligent charging Short circuit protection Over temperature protection Over-voltage protection Battery reverse connection protection Timing shutdown protection Input undervoltage protection Charging status LED display No output plug design, Provide more possibilities for your use GREAT over voltage protection. Well this charger failed to do that and overcharged my $1000 worth of batteries, that are only little over 3 months old, completely damaged, now I am out of that $1000 and have to spend another $1000 for new golf cart batteries. Total of $2000 in cost. I was told the 1st time I called Amazon that someone would call and resolve this. The 2nd time my concern is being escalated again! Nobody from Amazon has emailed me contacted me about this product I purchased from Amazon causing $1000 in damages and another $1000 to fix. I'm without my golf cart because of this. It's extremely hard to dish out $100 nowadays especially another $1000. It's just not feasible. I wish someone would properly resolve this matter, since it was no fault of me the customer, after following instructions description on Amazon app for this product. I have plenty photos after use of this product.
Business Response
Date: 05/24/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 05/24/2023

Complaint: 20092021:
Please see attached order number from defective product that caused $1000 in damages and another $1000 to replace damaged parts

Sincerely,

*************************
Business Response
Date: 05/27/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with the item New 36V 5A Golf Cart Battery Charger Replacement.

Upon checking your order, I found that a full refund of $48.04 was issued in March 2022.

Unfortunately, we're unable to compensate for the issue that occurred because of using the item 36V 5A Golf Cart Battery Charger. As mentioned in our "Conditions of Use" policies, under "DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY" it is informed for our customers that - Amazon will not be liable for any damages of any kind arising from the use of Amazon products or services.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 6th, 2022, I had requested for a return of a camera and lens through Amazon's app. The only option provided by **********. *** picked up on Dec 7th, 2022. *** handed me receipt. Since I hadn't received a refund, I reached out to Amazon support. And as per a chat conversation, *** claimed both items were delivered, and she was initiating refund. I disposed off the receipt. Since I had received refund after couple of months and after repeated conversations with customer reps to solve the issue , I disputed the charge on my credit card. I had also provided all the required proof. Amazon now claims they haven't received the item. Dispute was closed in their favor. I then reopened the dispute, asking them to consider the proof that Amazon's customer rep confirmed delivery of items. I reached out to dispute customer service, and they confirmed this was a solid proof. But when the amount was still not reverted back, I reached back to credit card company, and they said Amazon claims they cant issue a refund without a tracking number. The request for return was initiated through Amazon's app. They should have a record of tracking number that was generated for **********. I tried reaching out to *** (online and store) as well. *** also confirmed, Amazon should have the tracking number. *** doesn't have it, since request was initiated through Amazon. I do not understand why Amazon claims they cant pull up tracking number for that record. And a recent claim by Amazon is that, inspite of confirmation from another rep, that *** didnt scan the item. Which is not true, since the pickup person did hand me over the receipt, which I trashed after Amazon rep confirmed the items were delivered. Please let me know on how to proceed inorder to find a resolution. *** , Amazon and ******************** has just been tossing me from one business to the other. I am still making payments for products that I do not own. Please help. Attaching documents used to initiate dispute
Business Response
Date: 06/06/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for USD 5175.03 to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.
We appreciate your cooperation in resolving this matter.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 06/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/22/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/22/23 AMZN Supervisor clarified that, no matter the reason or issue - he will not/cannot transfer to a Mgr. Mgrs, he said, and this is for a Company that employees 1.5 million staff, do not "deal with Contacts (or worthless, pointless, valueless Customers is what that appeared to mean to me in that conversation); they only deal with day-to-day business." Customers define "day-to'day" I shared, but he didn't check with (it appeared) his Mgr., so maybe this is Co. policy and he was being compliant, but he was also working from home because I heard chickens or animals actively making noise in the background. He repeated, during the 40-min. convo., that he's the last point of contact for the call. Well, I had a credit balance from several gift cards on the account, and the account also, as I recall, was, or recently was under a gifted Prime Membership. I understand that there is a verification process, and he also told me that AMZN's is according to the law. Great - possibly or likely - but I did not question that irrelevant point, either. Still, there's zero alternative if I cannot recall an old phone number, which is not even required for an account. ***** i.e., I have account reports and order histories, but oddly - w/ clearly a low accountability bar, here - he had 40 minutes to say nearly nothing helpful, including while a absent a Mgr. among 1.5 million fellow staff. I tried to point out that I can verify the account, but AMZN also has my gifted money. He reminded me that I am welcome, despite his being in possession of my $, to callback and eventually get another Supervisor. (Well, I was seeking a Mgr, Sir) ***** he said I am welcome to contact BBB - the Agent also issued permission to file a BBB complaint. But, the Mgr. concept for "**" paying customers may be a 'thing of the past'; perhaps replaced by the Staff option to, at will, hang up on the Customer? At ****** from ************ MST, the Supe. thanked me for calling Amazon, but, then he hung up the phone.
Business Response
Date: 06/04/2023
Hello,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I've checked with the concerned team and they have confirmed that the account will not be reinstated. For privacy reasons, we are unable to provide any other information in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/05/2023
Complaint was based on and about speaking with a Manager. The account had funds, which I rightfully seek. Amazon, who seems from the news to be in lots of weird legal or PR scenarios quite a bit, appears to have really gotten wrong or just answered very vaguely, the complaint.
Customer Answer
Date: 06/08/2023
Hello, thank you.

Amazon, and I can prove this, has or had a credit balance on the, apparently unrecoverable?, account. The account is one of probably billions of other accounts....Nonetheless, I simply sought a Manager, and such is well documented and requested, too, yet the Company's first, written reply said or acknowledged nothing to that effect, or anything sensible or even understandable, in my view, at all. The reply, in and of itself, simply does not make a lot of sense.

Further, Amazon in this case, does not know something else, which is that I also am a Reseller of products - very awesome, cool and popular items, in fact - and am, notably, tweaking and refining the website right now; some of the products cost substantially more than others; more so, AMZN also offers a fulfillment service- a prized service for a Reseller who needs time more than anything. Third, Amazon also offers Amazon Pay, an optional feature at a site's Product page and/or Cart, which as mentioned, is optional at the full discretion of the Site Owner. Other Companies, such as Apple and ******* also offer their similar version of instant Pay.

In closing, despite Amazon's not addressing the issue, or fact of their being in possession of my funds, or not even answering the overall complaint with a relevant, coherent reply, dollar-for-dollar it is a loss, at this time, to deal with them; furthermore, sadly, to see BBB, a non-profit and one in place with paid staff to serve as an intermediary or go-between between Merchant and Consumer, get used as a conduit for, in my view in this case, cosmetic, whitewashed, irrelevant - fake! - dialogue and replies, is not fun to observe, watch or be a part of; I am not going to dignify AMZN's conduct. So, on behalf of and for BBB, which is based in ******* and AMZN seems largely outsourced, I feel compelled, if not forced - at this time - to withdraw participation, which certainly includes any Fulfillment or Pay uses or considerations, too.
Please forward the response to Amazon, and due only to their misguided reply, which suggests to me no interest or willingness by the Company to even discuss, aside from the Manager request, funds that belonged to me that I entrusted to them, then per Amazon I believe they have closed the ticket, themselves. So, per Amazon, yes I think the BBB ticket, concerning a completely unresolved issue, should be closed.
Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made two separate purchases that included promotions. The fine print states that there is only 1 promotion per order (see attachment). I only received one promotional code for a free game with the purchase of a video card, but not the second code. Amazon customer support suggested that I return the item and open another Amazon account and purchase the item again to obtain the promotional code. This is unacceptable. I want the promised promotional code as I qualified per the terms and conditions for the promotion which I've attached for your review.Promotion: "Get Diablo IV with select GeForce RTX 40s Get Diablo IV with select GeForce RTX ****, ****, **** Ti, **** (Desktops and GPUs). No Laptops. Full terms apply. Offered by Amazon.com" Code NOT received for order: 113-6708377-9355458 Code received for order: 114-7339773-2770622 I would either like the missing code for Diablo IV or an Amazon credit for $70 so that I can purchase the game from Amazon. Thank you
Business Response
Date: 06/04/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern relating to promotion.

I'd like to confirm this promotion has only one game code per account. We see that you have already received code on your order XXXX70622 which makes you ineligible to receive code on OrderXXXX5458.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, ************************* here. I'm having issues with Amazon's seller central and my Amazon Prime account. My ********************** seller account was suspended, along with the money I earned, for violating their policies unknowingly. After appealing and speaking with Amazon's support team, they agreed to pay me the remaining balance in my seller store, which is $4,899.37. However, my associated bank account with **** of America has been closed, making it impossible to receive the payment. I'm trying to change the bank account to a new one under the same company, but I can't log in to my seller account because the email ********************* is blocked due to its association with my personal Amazon or Amazon Prime account. I've been waiting for over four months to receive my money.In summary:Amazon has blocked the user ********************* which is the ONLY user with whom I can change my bank account to receive the money that Amazon agreed to return to me. I have done everything to reactivate this user, I have sent ******************** all the necessary evidence to activate it, such as: Photos of the card that I use with my name and the name3 of my company, documents of my company, account statements, screenshots and everything what they need to verify my identity and that of my company and even so they do not unlock the user to change the bank information and thus receive my money.What I need now is to activate my Amazon Prime or seller account with the email ******************** Once done, I can update my bank account information and receive my reimbursement. Please assist me in reinstating my Amazon Prime or seller account so I can receive my payment. Despite providing all the requested information, Amazon's automatic system repeatedly denies my requests. I have attached all the necessary documents, which I have successfully provided each time, but I haven't received a satisfactory response for my case. Thank you for your assistance in resolving this issue.
Business Response
Date: 07/22/2023
Hello from Amazon,

In order to receive payments, Selling Partner needs to update the bank account.

Please ask them to refer this help page to update the bank account:

****************************************************************************
Customer Answer
Date: 07/24/2023

Complaint: 20091652

I am rejecting this response because:
the response that the business gave me is not helping at all, I CANT update my bank account to receive the payment because amazon block my account, thats the point on all this, Im trying to update my bank account in order to receive my money but is impossible if my account is still block. I uploaded a picture of the message I received when I tried to login. Please I need a solution I really need my money and its already been a year trying to recover my money this is not fair. PLEASE HELP ME

Sincerely,

*************************
Business Response
Date: 08/13/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8/14/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 08/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My recent order thru Amazon.com contained (4) items. One of the items (********** brushes, total $9.09) was delivered by ***** The mailer was empty. I called Amazon and they said they would not issue a refund as the package weighed what it was supposed to when it left their facility. I stated I did not want a refund, but the items. I was told they have a policy that was updated in 9/2022 - Risk of Loss - the company is not liable for packages after they are handed to a carrier. I called, chatted, and tweeted - all the same answer. I called **** and was told they could not file a claim as Amazon did not insure the package. I contacted Amazon again thru ******* and relayed the message from ***** They said they would look into it further. I received the same email as before stating there was nothing to be done, call the ************* *************** This policy is absurd anyway, but further more to the fact that they didnt even insure the package. I have zero recourse other than possibly filing a dispute with my bank, and to do that I would have to obtain a new debit card. And if you pay bills online, you know how frustrating that can be. Originally, I was seeking the item sent. I would ***************. However if that is refused I do not feel like I should be penalized because they didnt ensure the shipment. Its not an option on their website to receive or decline insurance. Amazon made that choice.
Business Response
Date: 05/24/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference the missing item on your Order ending **** and have looked into the options. The information we shared was correct, we will not be able to issue a refund or replace at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website. We will not be able to discuss issues pertaining to insurance or our carrier policies with you.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 05/24/2023

Complaint: 20091524

I am rejecting this response because of this portion of the email; Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website. We will not be able to discuss issues pertaining to insurance or our carrier policies with you.
-It was last weighed at my local post office and the dimensions and weight were correct. It was apparently lost somewhere in between as I was delivered an empty envelope. So, no, it was not delivered as intended. The postal worker marked it as delivered correctly because they put an envelope - of which they have no idea what is or is supposed to be inside - in my mailbox.
We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
-i have contacted **** as stated in my complaint. If Amazon wants me to take this issue up further with ***************** *************** I need the insurance information for the package to file a claim. **** does not have a record of insurance on the package. I cannot file a claim with **** without it.
I have not explicitly asked for a refund. I have asked that the missing items be replaced OR a refund. I have taken every step that Amazon and **** have asked me to take regarding this issue. If Amazons only solution is to refuse to answer whether the package has insurance, I will have no other option but to dispute the charge with my bank.
Sincerely,

*******************************

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