Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon consistently and significantly misrepresents its "guaranteed" delivery dates. This is an ongoing annoyance but became a significant problem with a recent order of a laptop computer that I paid almost $1300 for, which had a "guaranteed" delivery date of May 20th. As of now, 6:20pm on May 20th, Amazon still shows that the package will be delivered today, but *** says its estimated delivery date is May 22nd. Speaking to Amazon customer service representatives, they continue to "promise" me (their words, one of them even kept saying "trust me") that it will be delivered on the "guaranteed" date of May 20th, but it's clear that this isn't going to happen.The problem is that the delivery address is a business, and the business is closed on May 22nd and May 23rd. The package requires a signature and so delivery will not be possible on those days. If Amazon had been forthright about the ACTUAL date it was going to be delivered (which *** has listed as May 22nd since the time it was shipped) it would have been OK, I could have planned for that. Instead they have chosen to continue to be dishonest which has caused a major problem with an expensive package. Again, even now Amazon continues to claim that it will be delivered today in spite of the fact that it hasn't left the carrier facility - they are blatantly lying about it, and this is something that happens very frequently. It's an unethical business practice and it needs to stop - customers need to be provided with reasonably accurate information, which Amazon is clearly not doing.
Business Response
Date: 05/22/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the delay caused in delivery of the order #***-0405790-2825843, placed with 'Snow Bell', a seller on our website. I've passed the details of this incident as a feedback to the seller.

As the item is shipped out by the seller, I've sent your inquiry regarding your order to the seller on your behalf. If your package still hasn't arrived by May 24, 2023, please contact ** through the link below, and we'll be happy to provide a refund or replacement for you.

*************************************************

Most packages that are late show up shortly after the estimated delivery date. For the delay caused, I see that a $10 partial refund was processed on the order back to your original payment method on May 21, 2023.

You will see the refund credited to your account within the next 10 business days.

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/23/2023

Complaint: 20085834

I am rejecting this response because it completely ignores the actual issue that I was complaining about, which was not the delay in shipping, but that Amazon intentionally provided inaccurate information about the shipment. In addition, I have spent approximately five hours dealing with the problems caused by the misinformation they provided, and frankly offering me $2/hour for my time is insulting.

Sincerely,

*************************
Initial Complaint
Date:05/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im so sick of calling Amazon about this issue!!! What happened was - I accidentally left a brand new bottle of nail polish( that was mine) in *************** that was returned to Amazon. I KNOW for a fact I left it in there. *** worker said the box was already shipped out by the time I realized. So I contacted Amazon. Amazon has done NOTHING about it but create some ticket number over a month ago and every time I call they just keep telling me to call back. They have my item!! What really ****** me off was that I literally just called now( Sat, may 20 at 820 pm and the guy on the phone REFUSED TO LOOK UP THE TICKET NUMBER!! Im ready to contact ******************* again because he is the only one who stops this company from stealing from their customers!! Last time they had my item and refused to refund me even though it showed it was delivered back to the warehouse!!! Im sick of it!!! How hard is it to LOOOK at the weight of the packages to see something else was in *************** once delivered compared to when it was shipped?? I also want that call pulled- Im tired of dealing with these lazy reps!!! ****** number is - D78562746.
Business Response
Date: 05/22/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have returned your personal item (bottle of nail polish) accidentally with the return from the order #***-7146028-0838619. Thank you for letting ** know the issue.

I've reviewed the details of the ticket and the return and see that the return for the package was successfully processed on April 21, 2023 but they haven't found any additional items in the package. I'm sorry if this cause any inconvenience to you.

I see that our returns center has left notes on the order to get any additional items received in the package. However, as the return is successfully processed and there isn't any additional items received, we won't be able to return the item back to you.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/23/2023

Complaint: 20085761

I am rejecting this response because: then why did the last rep a few days ago tell me the ticket is still open and will be reviewed for another 60 days? Someone has it and if you can not find it, I want a refund. I bet you did not even check the weight of the box. Im keeping this open and will keep reopening if need be! Im glad it is posted for the public to see. Stop taking things that dont belong to you!

Sincerely,

*****************************
Initial Complaint
Date:05/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17, 2023 I placed order number: 113-1164065-3248203 for two items totaling $34.31 on amazon.com. I received a free trial of Amazon Prime through my previous cellphone provider and on this particular order qualified for free overnight shipping. I was at work when the items were delivered (which was at 7:29am on May 18, 2023). After work I saw that the delivery driver tried to contact me about my location and by the time I saw the message it was too late and the chat was closed and the package was delivered to an address that was (is) unknown to me and a friend of mine that's lived in this area 10 years longer than I have. I contacted Amazon and they told me that they can't provide a refund or replacement and said that next time I need a more accurate delivery location. This was not the first time this has happened and when it did I was given a complete refund effortlessly.
Business Response
Date: 05/22/2023
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding Order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

As per the update from the appropriate team, the order was delivered at the provided address and we'll not be able to take any action on it from our end.

If there was any alternative, we would have surely helped.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 05/23/2023

Complaint: 20085759

I am rejecting this response because: Other items were accurately delivered to this address in the past and the one time that it wasn't previously I was granted a full refund.

Sincerely,

*******************
Initial Complaint
Date:05/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had two mysterious charges on my credit card from Amazon despite not having made a purchase since April. I gave the customer service rep the charge codes on my credit card statement and they could not trace them to a purchase that I had made. The purchase amounts are the same as purchases I made in early April (which I paid and had been delivered) so it seems I am being double charged. Despite not being able to connect these charges to any purchase I had made, amazon has refused to reimburse me. The customer service rep told me that I should try to dispute them through my bank, which is an insane suggestion. I am a longtime prime member being charged by your company for nothing, the solution is to reimburse me - not push me to my bank. This isnt fraud by a third party this is fraud by your company.I have uploaded screenshots of the two charges which show the tracking numbers associated. As I said, customer service was not able to trace these to any orders I had made.
Business Response
Date: 05/23/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with the unknown charges noticed on your card.

I've tried to locate the details of the charge with the information provided in your complaint but we are unable to find any charges with the information available.

In this case, We'll need to continue this investigation over the phone. Before you contact **, please check with authorized users of your credit card.

If you've checked with others, call customer service with the following information:

- Last 4 digits of your credit card

- Date of charge

- Amount of charge

- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

You can contact ** by phone here:

**********************************************************

Note: Legal and privacy concerns limit the information we can release and to whom it can be released. Depending on the outcome of our investigation, you may still need to contact your bank to resolve this.

We look forward to seeing you again soon. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/24/2023

Complaint: 20085676

I am rejecting this response because it does not resolve the complaint. It simply asks me to take the same steps I have already taken and provide the same information I have already provided.
I provided a response to this email from Amazon, which I have screenshotted and attached to this reply.

Sincerely,

*****************************
Initial Complaint
Date:05/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a showerhead for $85.29 from Amazon Prime on March 23, 2023, and returned it on April 4th, 2023. Once I dropped it off at the *** store, I received an immediate refund notice by Amazon. On May 5th I received noticed that Amazon did not receive my return and I would be charged $85.29 for the item. I called and spoke with a rep who said they did receive it in the warehouse and would refund me the $85.29, explaining that he didn't know why this happened. Today, I received a charge on my Amex for $85.29 once again. I called and the rep told me she would refund the amount, and confirmed this by email at 4:40 pm. At 5:49 pm I was charged again on my Amex for $85.29. Someone has to be alerted to Amazon scamming customers and recharging for returned items. I want the charges to stop and I want to receive my $85.29 refund immediately.
Business Response
Date: 05/22/2023
Hello ***************************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern regarding the retro charge issue for the refunded order.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, the retro charged amount has already been refunded by the previous customer support representative on Saturday, May 20, 2023 at 5:02 PM (PDT) to the original payment method.

Hope this issue has been resolved.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 05/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:05/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a big green shampooer from Amazon. When I received item showed signs of previous used. It had a sticker on shampooer inside box that said a small bottle of shampoo cleaner would be inside. which was not there. I ordered the hose to go the shampooer and a large bottle of shampoo cleaner as well. I called Amazon. they emailed me my return label Imformation. I sent the big green shampooer back to Amazon. Amazon representative said my money would go back on my credit card. It was put on a gift card. I wanted the shampooer still. I reordered the big green shampooer with gift card. It look like I received the same one I had sent back the first time. I returned the big green shampooer again to Amazon. I returned the hose and the shampoo that was previously ordered with the first big green shampooer. It has been over a month since I sent back my return. I havent received my money back. I called Amazon May 17 2023 asking where is my money? Was told they never received return. I have tracking number information for where I returned it to **** Amazon representative told me to call *** and find out what happened to it. I told them that was their job to do so because thats where they asked me to take it. I asked to speak with a supervisor they kept sending me to different people I spoke with four different people they kept putting me on hold each time and the last person told me wasnt nothing they could do and he hung up the phone on me. Amazon owes me a total of ****** and refusing to return it . They returned $57.76 for hose and $23.27 for shampoo that I sent back on my credit card but they are refusing to send my money back for the the big green shampooer.
Business Response
Date: 05/22/2023
Hello Glorious,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issues for the item Bissell BigGreen Commercial BG10 Deep Cleaning 2 Motor Extractor Machine.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, the return tracking for this order doesn't show delivered and we'll not be able to take any action on it from our end as the refunds will be processed automatically once an item is delivered and processed at the returns center.

If there was any alternative from our end, we would have surely helped.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 05/24/2023

Complaint: 20085397

I am rejecting this response because:

Sincerely,

Glorious ********.
I have done my part as far as sending packages back. I used amazon option for delivery service they had to choose from. The package is no longer in my possession .I spoke with *** they said return was shipped. *** also said as long as I have my receipt from the transaction that I should not be responsible . The *** worker also stated that Amazon has been doing this quite a bit lately. Then *** worked handed me the attachment paperwork. At this point I am going in circles. I contacted Amazon and ***. I have physically and mentally exhausted every avenue to solve this problem to receive my refund. I know there is also insurance placed on these packages.
Initial Complaint
Date:05/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
called amazon today at **** pm ****** said that i would need to contact the carriers to find out where my returns are again yet another excuse didnt borther to check the tracking that all the itemss were return back to amazon over a month agao and after waiting 60 days cause they ask for 30 in april gave it to them ask for another ***************************************************************************************************************** the run around this is ridiculous they have the items and my money this is for order number 114-5428261-0549801 for items ******* toy shopping cart return on march 21 delivered back on march 23 the ******* alarm clock return on march 21 delivered back april 1 and the acrylic paint set 48 colors return on march 18 delivered back on april 3 told to give it 30 days multiple times its been 60 days still dont have my money enough these have all been return back to amazon i want my money now this is ***** for the [paint ***** for the toy shopping cart and ***** for the alarm clock i also im fighting for the credit with my bank account and provided them with all the run around amazon is giving me and the tracking prove all have been return back to them stop giving me the run around and return my money today
Business Response
Date: 05/29/2023
Hello,

We have denied the customers request for a refund. Customer raised chargeback disputes on this order for USD ***** and USD ******. Both the disputes on this order have been accepted and closed in customer's favor by their card issuer. Customer was also issued 4 refunds on this order for the items successfully returned.
Refund details:
1 Issued on March 19, 2023 : USD 15.16
2. Issued on March 19, 2023 : USD 8.66
3. Issued on March 20, 2023 : USD 12.99
4. Issued on April 04, 2023 : USD 35.74
Kindly request customer to reach out to their card issuer for more information regarding the reimbursement.

Sincerely,
******
Amazon.com
Initial Complaint
Date:05/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order: 112-1365988-8293823 I returned the SoundSleep Air Mattress (inflation issues) on the 5th of May close to 3pm est. I chose (was an option) to drop off the package at an Amazon Hub Locker that's located at **************************************************************** (Amazon ******************** I contacted support after not receiving my refund to my gift balance and my issue was "escalated". I then received the response below:"Hello,Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.If you haven't been issued a refund after 3 July 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.Thank you for your understanding.Best regards,**************Amazon.com"I did not use a carrier to return the item. As mentioned previously it was dropped of at an Amazon Locker Hub. Thereafter it is out of my realm of responsibility. I contacted Amazon again to let them know and I received the following message below and also, the return status has disappeared as if a return was not initiated (Spoiler- Copy and pastes): "Hello,Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.If you haven't been issued a refund after July 3, 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.Thank you for your understanding.We'd appreciate your feedback. Please use the buttons below to vote about your experience today.Best regards,**** Amazon.com"I love Amazon ???? Buy I am stuck I'm a loop.
Business Response
Date: 05/22/2023
Hello *****************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received refund for your return.

Upon checking, our carrier department didn't receive any return and also we do not see any return created on the item in our records.

In this case, I would request you to write back to ** with the tracking ID or receipt you received at the time of return at drop off center.
If you're unable to provide any of the above, we would request you to contact carrier for more information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
Customer Answer
Date: 05/23/2023

Complaint: 20084690

I am rejecting this response because:
I dropped off the Mattress at the Amazon Hub Locker as instructed to do so. No receipt was given. No carrier was involved. I have provided screenshot proof of the return being initiated. I have proof an Amazon support rep confirmed my package being returned just before the status of the return disappeared as if no return was ever even initiated.

Sincerely,

************************
Business Response
Date: 05/28/2023
Hello ***,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

We dont accept the returns without the return label being created. In this case, we wont be able to provide refund without the return confirmation.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

Sandhya,
Amazon.com
*****************************
Initial Complaint
Date:05/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I redeemed a 100 dollar Amazon gift card. I then proceeded to buy a pair of shoes with it. I realized I didnt really like the shoes so I cancelled the order. I found another item I wanted and when I went to buy it, my account got locked. Its been 3 days and I still have no access to my money. I have sent documents to Amazon trying to unlock my acount. They are asking for receipts but the card was a gift.
Business Response
Date: 06/05/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 5 June, 2023.

Sincerely,
Amazon.com
Initial Complaint
Date:05/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been charging me $9.99/month for Unlimited Kindle which I NEVER signed up for. I only discover this when I saw a change on my account that I did not recognize for something called Device Ad Prod. They would not explain what this was or how I was charged and claimed to have refunded me for this. I am disputing this charge on 5/5/23 for $21.40 and all charges from 2019-today for $9.99/month charged on the 15th of each month for Kindle Unlimited. The representative I spoke to was very evasive and talked in circles and provided NO TANGIBLE ANSWERS regarding how these charges were made to my account or if my account has been compromised. My Amazon Account is under ************** The charges where made to my Amazon **** ending in ********
Business Response
Date: 05/23/2023
Hello ***,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to hear about the experience you've had with your Kindle Unlimited Subscription.

Typically, these subscriptions start via free trial and then go to a paid membership after the trial period ends.

Per the Kindle Unlimited Terms of Service, unless you notify ** before a charge that you want to cancel or do not want to auto renew, you understand your Kindle Unlimited membership will automatically continue and you authorize ** (without notice to you, unless required by applicable law) to collect the then-applicable membership fees and any taxes, using any payment method we have on record for you.

You can find additional information here: *****************************************************************************

We are limited in the amount we are able to refund for this subscription to a *** of 6 months. I see that we have already refunded for the payment found in May, but I have also refunded the previous 5 months as an exception.

We are unable to refund any additional months. Please contact your bank regarding the remaining charges.
Additionally, you may see all of your active subscriptions by going to your account using the link found below:

**************************************************************

We appreciate your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************

Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me but I will accept it

Sincerely,

*********************

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