Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,462 total complaints in the last 3 years.
21,539 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought shous from this company for a gift, the person who got them return them as they did not like them. Never got credit back
Business Response
Date: 06/18/2023
Hello *********,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-1893410-2176257.

I've got the details of the order reviewed by our internal team and got the refund processed successfully for $427.98 back to your payment method used on the order.

You'll see this refund to your card in the next 3-5 business days.

You can view the status of your refund in Your Account here:

***********************************************************************************

I'm glad I could help. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:06/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account with ********************** that is over 10 years old. The past 2 years I have not been able to access my account because the verification codes are being sent to a phone number I no longer have. They are charging me an annual Prime fee each year on this account. I have not been able to remove my checking account information because I cannot use my account. I have contacted Amazon multiple times to resolve the issue and they have not been able to change the phone number for the verification code sent out to access my payment data in the account. They told me they cannot close my account because I have to sign in to my account and close it from there. If I pay for Amazon Prime I want to use it. There has to be someone that can either change the phone number for ALL of my verification codes, or close my account and refund the Prime charges. The Amazon account is for ********************** at the address I gave for this complaint. I opened a new email account and ********************** account with the new email address but I am still paying for Prime on the old account with the email address of **********************. Could you find someone that can issue a refund for Prime on that account OR remove all the verification codes and send me a reset password link to the account?My bank told me I can change my account number but they cannot assist with a refund of the current Prime charges.
Business Response
Date: 06/05/2023
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Upon reviewing you account, I can see that the account is active. As per your request, I've cancelled Prime membership successfully an issued a refund of ****** USD to Original payment method.

To investigate further on changing mobile, we need to through an advance security process with you which consists in asking a few security questions to validate the account.

Please provide us the below information

Preferred Contact Number
Best time to call
Preferred Contact Language

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product was purchased which proved to be defective/damaged. Product was returned on May 11 with Amazon indicating that they did receive the returned item. I was to be refunded a total of $94.81 since May 12 and as at todays date June 1st I have yet to receive a refund. I have been disrespected, disconnected on whenever I reach out to Amazon since May 12 regarding my refund but still nothing. I was told today that my issue has been again escalated even though I have been going through this since May 12. I just need to have my refund.
Business Response
Date: 06/04/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Eurmax USA High Performance Replacement Canopy Top for ****** ******************* Heavy Duty Gazebo.

I apologize for the inconvenience that you have experienced in this case.

We've have issued the refund of $94.18 to your original payment method on Thursday, June 1, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So in (if Im correct) March i paid for a BOPPS Battery Case for iPhone SE it cost me (I think) *********************************************************************************** anything. Same thing with Battery Case for iPhone from YHO it cost me 22 dollars and i was billed for it and i cancelled the order and i never received my refund.
Business Response
Date: 06/04/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** regarding the refund for the cancelled Order ID: ********************************** and Order ID: *********************************.

I've verified that your order has been canceled and you have not been charged.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 2023 I purchased a Computer from Amazon for ********. I was approved for a refund of the item and followed the steps provided from amazon to ship the item back. The item was dropped off at *** March 5 2023. The item was scanned by the *** and a receipt was provided. Tracking number on the receipt indicates the item was delivered to Amazon on 3-22-2023. I called Amazon customer service who stated that *** scanned the package incorrectly and will not issue a refund. I have been calling multiple times to ***. *** says its amazons issue as it shows they signed for it. Amazon says its *** issue because they scanned it wrong. I the customer is with out 2600$ and the product with no one to turn to for help. I am hoping the BBB will be able to help in some way. Amazon Order number #***-2084901-8864232. My account still says pending refund but amazon customer service tells me I wont received a refund and then hang up with me. No one at amazon is willing to help escalate to the next level of management. They tell me there is no one above them. Attached is my documented proof of sending the package. All I want is a refund to correct this issue
Business Response
Date: 06/13/2023

Hello,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your returned item.

Upon reviewing, I can see that the *** tracking number shown in the picture is the same tracking number we used to ship the item to deliver at your address - 1Z97V9F44226617175.
The *** Tracking site shows this tracking started in ********, ** on 2/2/23 and ended in *****, ** on 2/7/23 and then shows tracking data starting on 3/6/23 from *****, ** back to ********, ** on 3/22/23.

Further, I can see that you have created a return label on 2/23/23 with a return tracking ID ******************** and there is no tracking status available.
We request you to please wait for the item to reach back at our return warehouse or please contact carrier team to investigate further on this return.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Fetal heartbeat monitor on may 6th after getting it may 9th it didnt work on me and i went to the er to make sure everything was okay they told me i should return the item on may 17th i started a return with amazon i went to office depot to print out the return slip and went to the amazon hub on eisanhauer about 4-5 pm and returned the item i then went and contacted amazon to check the status of the return and was told it was in fact returned to amazon and i had to wait 5-7 days for a refund i was told that each of the 3 times i reached out the them and i have the proof from each conversation and now on June 1st im being told that they dont have the item and they wont refund me, i dont understand why im being penalized for amazons lies and mistakes.
Business Response
Date: 06/06/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Fetal Heartbeat Monitor Pregnancy Bag,Doppler Baby Fetal Monitor Heartbeat Pregnancy Bag for Portable Use.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that there is no email confirmation sent to the you confirming the item was dropped off at the hub, therefore we are unable to process a refund.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:06/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 10,2023 I placed a order with a Amazon seller, Ive had repeated problems with the order saying it was delivered in mailbox and its a six foot cat scratch, so not possible, I have complained to Amazon about this seller and numerous others have as well. Amazon supervisor ****** was no help
Business Response
Date: 06/07/2023
Hello ***,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your order 67" Tall Cat Tree, XL Cat Tower, Multi-Level **************, Cat Climbing ****** **************** W/Perches.

I apologize for the inconvenience that you have experienced in this case.

We have checked the order and see that the order tracking shows as the item is still in transit. Please wait till June 10th for the order to be delivered or for any further action to be taken on the order.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:06/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon cancelled my account without my permission and now I don't have access to over $2000 in contributions to my wedding registry or access to my fire TV or tablet accounts. They say that there is no way to issue a refund to me or my friends that donated to me. This is crazy I just want my account back open and they are not willing to do so. I also have proof of charges coming out my account.
Business Response
Date: 06/22/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 06/14/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:06/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 25th Amazon closed my account, canceled all outstanding orders, and voided my current Amazon.com Gift Card balance ( which I load onto card my own Money) I have at least $150.00 worth of contributions on items I havent purchased yet, I can't see or track orders, can't use my ****** Prime video or any other related services I pay for Prime. They say they'll contact back within 48 hours they don't, call back and be told the same thing. The department that handles this is unreachable to customers, cannot call or even email. They've stolen my money. It's been 7 days no correspondence back and my account is still closed. This is so unethical, unprofessional and unacceptable way to conduct business
Business Response
Date: 06/22/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 06/14/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 06/22/2023

Complaint: 20129691

I am rejecting this response because: I had never used gift cards improperly.... I'm furious they've stolen money that I had on my reloadable Amazon gift card my money. They're stealing money that others contributed to my items a minimum of $200 2 items were paid off and they closed my account so I wasn't able to purchase. I can't access my account to upload images to back up my complaint, this so unethical and unprofessional I'm a good customer

Sincerely,

*********************************
Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father purchased the done for your amazon store service from **************** 6 months ago and we have not seen any movement on our ************ receiving daily reports from amazon saying there are new listing in our store, we have received no communication from support or our account manager for over 2 weeks.Upon checking the store inventory, we can see there have been no listings added, no descriptions filled out, our company profile is even incomplete.I set up an amazon fba store myself in two weeks, sourced products from Alibaba.com and sent them off to FBA all in a matter of days.For my father to spend 30k with this company and get no results, no communication, and no clear expectation of when he can see his ROI It makes me very uneasy My father is 60+ years old and used an interest free loan (for 12 months) to invest in this company, so far , this process has been a scam. We are 6 / 7 months in and nothing! Intrest payments start in 5 months and the people running this, clearly have no consideration for the people who put their trust in them.
Business Response
Date: 06/04/2023

From the content of the seller's message on the complaint, it seems the seller is using a third party service to create listings & that *** be causing issues with the listings but the seller's concern is not clear. Please provide further clarification on what the specific issue or concern is.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.