Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,460 total complaints in the last 3 years.
21,532 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 13, 2023, I purchased a MSI Gaming GeForce RTX **** 12GB Graphics Card from Amazon.com (Order #***-5309894-4470630) the amount of $395.89. Upon receipt of the package on April 15, 2023, I discovered that the item inside was incorrect and unrelated to my order. I immediately requested a refund on the same day and returned the wrong item.Despite my attempts to resolve this issue, I have not yet received a refund as of today,June 01, 2023. I have documented evidence such as photographs and shipping dates and receipts supporting my claim that I received the wrong item. Amazon requested that I send back the wrong item and I did with tracking information from **** The wrong item was received at a Amazon facility Apr 18, 2023 11:00 PM ********** ** **. Tracking Number: 1Z6E56739027543734.
Business Response
Date: 06/06/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive the correct item in your order #XXXX0630.

In this case, without any further delay, I've issued a full refund of $395.89 on June 5, 2023. This refund shall be credited to your original source of payment within 3-5 business days.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Amazon has refunded my money to my bank.
Thanks BBB
Sincerely,
***********************
Initial Complaint
Date:06/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB Team,My account has recently been shut down by Amazon. The only option they left me was to submit appeals for single product issues that by themselves cannot be appealed with an explanation or a way to provide a plan of action. Amazon only accepts invoices!I also tried to contact several executives at Amazon only to be ignored. I am seriously concerned that Amazon has taken away my business without allowing me the ability to represent myself or cohesive reason why they wont even talk to me!I am not a bad person. I did make a mistake, but this seems like Im talking to a machine, not someone who can think critically or make decisions as a human.Can you help me reach a live human at Amazon?Thank you,*********************** Lyfe Concierge
Business Response
Date: 06/04/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/4/2023. Thanks,

Amazon.com Seller Performance
Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 25, I placed order number 111-9159096-8664219 on Amazon.com The order was shipped in many different shipments. What I was shocked to see is that all the items were fake goods. I sent the items back to Amazon. Amazon has confirmed that the returns were received. To date, I still didn't receive my full refund. only $1337.52 was refunded out of $7207.52 I can't reach the seller as they got blocked for selling fake goods. I tried reaching out to Amazon several times regarding the refund issue and multiple times confirmed that the refund was issued. and it seems it's going nowhere. Amazon had promised me a few times they will issue a refund but only a small amount from the order has been refunded.I am asking that since this has been going on for a few months that this issue is expedited Truly yours,******************
Business Response
Date: 07/11/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive full refund for the entire order that you returned.

We have already escalated this issue to the relevant team internally. The investigation is currently under progress. Since this is a high value order it is taking longer than expected.

We request you to please allow us some more time and we shall update you with a resolution shortly.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 07/13/2023

Complaint: 20132337

I am rejecting this response because:

Sincerely,

*********************
Business Response
Date: 07/26/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in responding. We've been working on this case actively and it took us longer than expected in coming up with a resolution.

A refund of $1337.52 was already issued on your order. We'd like to offer the remaining amount of refund $5869.74 in form of Check.

We request you to please help us with the address where you want us to send us the check. Please know, a check refund processing time would be minimum of 4-6 weeks.

Regards,

*****.
Amazon.com
*****************************
Customer Answer
Date: 07/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Please mail check to:
*******************;
*********************;
*****************

Sincerely,

*********************
Initial Complaint
Date:06/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, did the policy on same day delivery change? I am no longer able to receive anything same day, my daughter who lives with me can and my neighbor can for the same exact items, and the orders placed at the same exact time. I do not even have that option any longer.
Business Response
Date: 07/12/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Sorry to hear that you do not have same day shipping on your account. However, there is no change in policy or a new subscription to receive same day delivery.

Our delivery estimates are based on the item's availability and the delivery speed you choose. If an item is "In Stock" and you choose One-Day or Two-Day Shipping, you'll receive it more quickly than if you choose Standard or Free Shipping. The most up-to-date delivery date for an item will be displayed during checkout.
Learn more: www.amazon.com/sameday

Must be placed before the deadline displayed on the product detail page and shipped to an eligible address.

We have shared the details to investigate on your account. In addition to that, please share us the Order IDs where they got the same items for same day shipping and not on your Order, so we can investigate further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bicycle seat from Amazon 1/6/2023. It arrived damaged so I returned it and purchased another one. It is now 5 months later and Amazon is saying they never received the returned damaged seat. They told me their system shows it was dropped off at CVS for return but they didn't receive it. Now they're saying that because I didn't save my tracking number for 5 months I will have to pay for returned item. The order # is 111-2860387-7665807. Returned seat cost $18.05. Any suggestions or help would be appreciated. Thanks, ******
Business Response
Date: 06/04/2023
Hello *******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I apologies for the inconvenience caused with your Order return and refund.

Upon reviewing your Order, I can confirm that return is complete and refund has been processed on your Order.
I've disarmed Retrocharge on your Order. Rest assured, you will not be charged for your Order Id ending with 5807.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 11 dresses and 2 pairs of shoes off of Amazon. 4 dresses were purchased on March 10, 2023 and the other 7 dresses and 2 pairs of shoes were purchased on March 13, 2023. The total is $501.71. The day I returned some of the dresses my debit card was hacked and I had to have the card shut down. I called Amazon because I needed the money refunded and they stated that the bank would move the money to my new card. Since this is what they told me I returned the other dresses and shoes and waited. After a few weeks and a new card had been issued no funds had been refunded to my account. I reached out to Amazon customer service and they stated that the bank needed to move the funds. I called my bank and they stated this was Amazon's problem and they would need to reissue the funds. I have now reached out to Amazon multiple times via phone and their online chat requesting a check refund for the funds to be sent to my new debit card. I also received a check number: APCF2NROPD19N which they said would arrive within 6 weeks and it never showed. After calling this last time they stated they would reach out to their accounting department, and after asking multiple times received the email address (*************************************************) which I have emailed twice with no response or solution. They have their product and I do not have my money. Order numbers for the items returned are: ORDER # ***-8837915-0121003, ORDER # ***-4715490-1345857, ORDER # ***-3309898-5634623, ORDER # ***-4822198-5908202
Business Response
Date: 07/12/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your refund as card was shutdown.

I've reviewed your orders and contacted specialist team to reinstate check and the request has been approved.

Requested refund amount $501.98

Please allow 4-5 weeks for the check to initiate, process and delivered to your shipping address.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone number was used to pay from an account on ********************** using my phone number. Amazon said Im sorry. No help. Be VERY careful ordering from this business
Business Response
Date: 06/04/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've have had with unknown charges on your After pay account.

I've reviewed your complaint and I'm unable to locate the charge.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:
***********************************

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The seller account named ********, owned by our company, Goodevas LLC, was mistakenly deactivated by Amazon (Mexican marketplace) due to the system linking it to another seller account which was deactivated.Our company did not receive any notification from Amazon regarding the deactivation of our account, nor did we receive any information about the storefront of the associated seller account. However, we contacted Amazon Support via phone, and a representative provided us with the following storefront information for the associated account: anduniverse.Our company conducted a thorough investigation and discovered that the Virtual Assistant (***********************), who provided us with the services, also served the owner of the seller account named anduniverse. Unfortunately, due to privacy policy considerations, the Virtual Assistant (***********************) refused to provide the contact information of the owner of the associated account. Therefore, our company cannot and is not obligated to assist in reactivating a seller account with which we have never had any business.We found that the Virtual Assistant (***********************) logged into our account, ********, and the seller account of another client, anduniverse, from the same IP address and email of user permission. As a result, **********************'s system mistakenly concluded that our company owned the seller account named anduniverse. However, this is an erroneous statement.To support our claims, we have attached the following supporting documentation:1. Virtual Assistant Services Agreement;2. Notice of Termination;3. Affidavit.Additionally, we have attached the Articles of Organization as proof that our company owns the sole seller account named ********. Please also review the Plan of Action to get more information regarding the erroneous deactivation of our account.So, our company requests the reactivation of the seller account named ********, as its deactivation (Mexican marketplace) was in error.
Business Response
Date: 06/05/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on [2023/06/03].

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased(4/16/2023) a shower head and the filter, but they sent me a defective item. I returned(5/3/2023) both of them and never received a refund. I contacted Amazon multiple(7) times, but they always push back to someone else. At first, they tried to say it was my credit card company rejecting my refund, so I told them to give me back to store credit. I havent received any payment back from Amazon. I know they have an error somewhere in their system, which is why it happens. I tried to explain, but no one seemed to understand. Every time someone issues a refund, a few hours later, I receive an email from **************************** stating that my refund was canceled.
Business Response
Date: 06/21/2023
Hello Seun,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive your refund on returned items.
Rest assured, we have processed refund today on Tuesday, June 13, 2023 at 2:32 AM (PDT)

Refund amount $81.16 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon because my account wouldn't let me log in. I spoke with 2 reps and a supervisor named ********. I was advised to create a new account using the same email address but it didn't work.I tried twice. I was told that because I had no activity on my acct i couldn't be verified. The 1st rep said my account was dormant, the 2nd rep said its a hold on my account. After speaking with the supervisor, he said there is nothing that can be done and I had to create a new account altogether. Problem is I have my amazon flex and grubhub + attached to this account.
Business Response
Date: 06/05/2023
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Upon reviewing you account, I can see that the account is active and not on hold.

To investigate further, we need to through an advance security process with you which consists in asking a few security questions to validate the account.

Please provide us the below information

Preferred Contact Number
Best time to call
Preferred Contact Language

Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************

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