Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,466 total complaints in the last 3 years.
21,536 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some items on April 27, 2023. it was 3 pair of jeans that didn't work out for me. I sent the jeans back on April 29, 2023 via **** I waited for my refund and it never came. I then phoned Amazon on May 4, 2023 to question where is my refund and I was told at that point that my refund had been issued and declined by my card. I didn't understand this because its never happened before. since then my car was broken into and card that was used to purchase items was stolen also. Informed Amazon of this situation again via 2nd call when I questioned where is my refund again. I was then told that I could receive the refund on a gift card and I declined. I offered the new card info and Amazon declined to place refund on new card. I was told by Amazon that I could receive a check in 3-5 days so I opted in to do this. On June 1, 2023 I phoned Amazon again to inquire about my refund that I still had not received. I asked if someone could give me proof that the refund was sent out and today is June 7, 2023 and I still have not received the refund nor have I been contacted about a tracking number either.
Customer Answer
Date: 06/08/2023

Complaint: 20152115

In response to this everything that was said to me that happened I already stated that in my complaint. What I dont understand is why I dont have my refund as I have already verified my address for a check to be mailed to me 5 weeks ago, and now Im being told that I need to do the same thing again. I dont want to wait another month and a half just to receive a refund that I should have received back in April. That is unacceptable. I dont want a gift card what I want is my money that I am due back and I want it asap and I dont want to have to wait on a check unless it is being express shipped out to me with a tracking number.

Thanks,

**************************;

Business Response
Date: 06/08/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked related correspondence, upon checking I see that the refund was issued for the order previously but the refund was declined by the issuing bank.

We request you to check with your bank in this matter. In case if you wish to receive the refund in the form of amazon gift card balance, please let us know we will process it right away.

Also previously we have requested to confirm your full name and mailing address in case if you wish to receive a bank check for the refund.

Please let us know your preferred option, once confirmed we will process it right away.

We look forward to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Business Response
Date: 07/19/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I've checked with the concerned department in this matter.

After reviewing the issue thoroughly they've issued gift card for $99.18 to your amazon account on Sunday, July 9, 2023.

An email was sent to you in this matter on the same date. I hope this information helps.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Apr 11th 2023, I ordered 15 items which costs a total of $1765.19 on Amazon. The order number is 113-6647586-7998617. Amazon sent out this order with 13 shipments. However, I only receive 12 shipments and 14 items. Upon checking my Amazon account, it shows shipment #** was not delivered, and all other 12 shipments was delivered and has specific delivered time labelled. My house has 24 hours monitoring cameras, I did not see anyone come to steal packages as well. Therefore, I found out this missing item, Goovilla Plastic Deck tiles $121.99, was never delivered to my house. I called Amazon support, the first lady representative told me that this shipment was not sent out by mistakes, however, she was not able to process the refund by herself, she would transfer the call to higher department. The man from higher department started to told me that the package was delivered. I asked to send me the delivery picture, however, he said he did not have delivery picture for this shipment. He also told me that I should go to the local police department and file a stolen missing package claim otherwise Amazon will not refund me. I told him that I will not going to lie to the police. The package is not delivered to my house at all, how can I say it is stolen! The police department has no responsibility to solve a undelivered package situation. Amazon should be responsible! The man representative is also very rude and unprofessional. I asked him to provide me a reference number so I can followup this case with Amazon later, he kept saying I can only ask police to help me, Amazon could not help me with this order. I am so mad and disappointed. I have shopped with Amazon for so many years. Their customer service becames worse than ever. I am now asking Amazon to process the $121.99 undelivered package to my original payment method.
Business Response
Date: 06/17/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

Upon reviewing they've informed that the item was delivered to the correct location. Also they've requested you to file police report in this matter.

Your patience and understanding is appreciated in this matter.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 6, 2023 To: Better Business Bureau From: KJ Outlets Re: Request for reinstatement of Amazon Seller Central Dear Sir or Madam, On February 17, 2022, Amazon deactivated my KJ Outlets seller account without warning or reason. Regrettably, I continue to be pretty much unlocated and without any form of instructional guidance. My vendor account has a strict restriction on entering the market; there is no way to manage any requests since I am unable to *****, which was a regrettable loss. More than a year has passed while I have fought and struggled to try to get in touch with them. I have approached numerous attention centers and sucursales, but all I have ever heard is that my case would be looked into. I know from what I have researched about this agency, is that you are in charge of escalating cases of this nature to respond to those who come to you in hopes of receiving further support.Thank you for your attention to this important matter. Feel free to contact me with any questions. Sincerely, KJ Outlets *******************
Business Response
Date: 06/08/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 06/08/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 06/09/2023

Complaint: 20151859

I am rejecting this response because: I really need that you please keep on aye this relevant information:
-- Evidence or examples that demonstrate my orders have been shipped and delivered.
Tracking information for shipped orders:
?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.

?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.

?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.

?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.

?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.

?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.

?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.

?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.

?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.

?Order ID: # ******************* Tracking ID: ************ Carrier: FedEx.
I hope with this letter you have enough information to reevaluate my case and may reconsider your decision. Please let me know if you need more information or anything else that will help you reinstate my account.

Sincerely,

*******************
Business Response
Date: 06/13/2023
For the claims mentioned ****** opted out of delivery signature and per policy if seller opts out of it incase where not received claims are raised seller is faulted. In addition, on one of the claims that included signature the name was not matching with customer's information.
Customer Answer
Date: 06/21/2023

Complaint: 20151859

I am rejecting this response because: The reason some orders were delivered to different addresses was essentially due to storage cost issues. Since my office at ************************************************************************* had not enough capacity to store my merchandise, I tried to rent a full-service warehouse but after thoughtful consideration, I decided that this option was outside of my budget. As a result, and thanks to some contacts' recommendations, I was able to rent some storage close to my office for a good price and hire a relative for a few days of work so that I could manage orders from those locations since the eastern part of the country was where I received the majority of orders.
On the other hand, I rented two storage facilitiesone in ******** and the other in Californiato prevent the delivery of merchandise to those states from being delayed. Logistically terms, the more cost-effective option was to expand into more areas of the country in order to shorten delivery times and increase competition.
I deeply hope this information is sufficient to allow my account to be reinstated so that I can resume my commercial operation as soon as possible.

Sincerely,

*******************
KJ Outlets
Business Response
Date: 06/23/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 23 June 2023.

Sincerely,
Amazon - Seller Performance.
Customer Answer
Date: 06/29/2023

Complaint: 20151859

I am rejecting this response because: Amazon has locked me out of my Seller Central account and is refusing
to release the proceeds from sales my store made last year, prior to my suspension. Amazon
has now held these funds for well over 180 days; at this point, I am certain that Amazon has
completed its review of my account and that there are no pending customer claims,
chargebacks, refund requests, or other outstanding fees which might necessitate holding these
funds any longer. Furthermore, as the reason for my initial suspension was not related to any
alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely
withhold these funds, as per the above-referenced Business Solutions Agreement.
I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering
my appeals, and my money has been frozen for more than year.
Accordingly, I must ask the Better Business Bureau for its assistance in this matter. I hope you
can appreciate the seriousness of my predicament, which Im certain affects many other
business owners and Amazon sellers. Please investigate this situation and do whatever you can
to push Amazon to fairly consider my appeal and release my funds.

Sincerely,

*******************
Business Response
Date: 07/03/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Sincerely,
Seller Performance Team
Customer Answer
Date: 07/11/2023

Complaint: 20151859

I am rejecting this response because: I have not received any update on this yet. What stage of review is my case in?
Please keep me updated.
I really need to log into my store and working on it.

Sincerely,

*******************
Business Response
Date: 07/15/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 15, 2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 10/12/2023
To: Better Business Bureau From: KJ Outlets Dear Sir or Madam, On February 17, 2022, Amazon deactivated my KJ Outlets seller account without warning or reason. Regrettably, I continue to be pretty much unlocated and without any form of instructional guidance. My seller account has a strict restriction on entering the market; there is no way to manage any requests since I am unable to *****, which was a regrettable loss. More than a year has passed while I have fought and struggled to try to get in touch with them. I have approached numerous attention centers and sucursales, but all I have ever heard is that my case would be looked into. You can see all the proof of my management that I have submitted ( See the attached PDF) -- Evidence or examples that demonstrate your orders have been shipped and delivered. Tracking information for shipped orders: ?Order ID: # ******************* Tracking ID: ************ *************** ?Order ID: # ******************* Tracking ID: ************ *************** ?Order ID: # ******************* Tracking ID: ************ *************** ?Order ID: # ******************* Tracking ID: ************ *************** ?Order ID: # ******************* Tracking ID: ************ *************** ?Order ID: # ******************* Tracking ID: ************ *************** ?Order ID: # ******************* Tracking ID: ************ *************** ?Order ID: # ******************* Tracking ID: ************ *************** ?Order ID: # ******************* Tracking ID: ************ *************** ?Order ID: # ******************* Tracking ID: ************ *************** I know from what I have researched about this agency, that you are in charge of escalating cases of this nature to respond to those who come to you in hopes of receiving further support. Thank you for your attention to this important matter. Feel free to contact me with any questions. Sincerely, *******************
Business Response
Date: 10/19/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges at this time.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com Seller Performance
Business Response
Date: 10/20/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 19, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/26/2023

Complaint: 20151859

I am rejecting this response because: Amazon NEVER notified me in regards to any "necessary information" to complete the review of my account. Please refers to the attached file to read the full argument.

Sincerely,

*******************

Business Response
Date: 10/27/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 27 October 2023.

Sincerely,
Amazon - Seller Performance.
Business Response
Date: 10/29/2023
Hello
We have reviewed the case and are unable to reinstate the Seller's account. We have notified the Seller on 30 October 2023.
Thank you.
Business Response
Date: 10/31/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/31/23.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/03/2023

Complaint: 20151859

I am rejecting this response because: Amazon is abussing of their policies. Plase review the attached document.

Sincerely,

*******************
Business Response
Date: 11/04/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 4 November 2023.

Sincerely,
Amazon - Seller Performance.
Business Response
Date: 11/07/2023
Hello,

we have reviewed the Seller's account and determined that they do not fit reinstatement at this time. An email was sent to inform them of this decision on 7-Nov-2023.
Thanks,
Amazon.com Seller Performance
Business Response
Date: 11/28/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on Nov 28, 2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 12/04/2023

Complaint: 20151859

I am rejecting this response because: Amazon NEVER notified me in regards to any "necessary information" to complete the review of my account. Please check the previous documents in order to demonstrate there has not been any email on October 19 or November 28,2023, dates which supposedly Amazon requested the information from my own.

Please intercede in my favor to recover my Amazon seller account access and be able to get a direct contact with Amazon seller performance to address the alleged issues.

I really appreciate your work
Sincerely,

*******************
Business Response
Date: 12/06/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 06 December 2023.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE CHANGED MY ***** NUMBER AND THE STORE REFUSED TO HELP ME UPDATE THE ***** SO THAT I COULD LOG IN AND I HAVE SOME CREDIT ON THE ACCOUNT THAT I WOULD LIKE FOR REFUND AND CLOSED THE ACCOUNT
Business Response
Date: 06/08/2023
Hello *****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding accessing your account.

We request you to reach out to our account change team over phone, they will assist you further to access your account.

Here's a link to our Contact ** page:

***********************************************************************

Should you have trouble reaching ** via the contact ** page, you could call using the following numbers: **** and ****** ************** or **************

Also I see that you've mentioned about refund for the available gift card balance in your account. Unfortunately, we do not have any option to issue a refund for the remaining gift card credit.

We encourage you to use the remaining gift card balance in your account. I hope this information helps.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My store was deactivated more than two years ago, it was reactiavted on June 14, 2022 and was deactivated again for the same reason; Amazon is relating me with another store (****** Canal) I DON'T HAVE any relation with this store and his owner it is just a misundertanding with InstaPay they duplicated my account with someone else's and for this reason, Amazon keeps my store deactivated I fixed that problem with InstaPay and I have all the information to support that this was just an error of that platform.I have sent evidence of this through my email and my account health as instructed by an Amazon advisor via phone call, however, Amazon keeps replying that they have no further information as if it were an automatic response. I have also tried to reschedule my identity verification call so that I can prove to Amazon that my case is unfair as I have all the evidence but this has not worked either.PLEASE REVIEW MY CASE, I JUST WANT RECOVER MY STORE
Business Response
Date: 06/12/2023
Seller has failed IPI and the account does not fit a reinstatement. This has been notified to the seller.
Thanks!
Initial Complaint
Date:06/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a unexpected charge on my bank account, when noticed it was shown amazon took these funds every month for 8 months straight without me consenting. Contacted immediately to cancel. They said a refund would be issued for all charges. Never received the refund. When I ask they give me a complete run around
Business Response
Date: 06/12/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the eight unexpected charges on your bank account.

I apologize for the inconvenience that you have experienced in this case.

I have checked the charges and confirm that they were refunded but the refund was declined by the your card issuer. They would not accept the refund. I see that the appropriate team has submitted the check request for these charges. The check request *** take 2- 4 weeks or more to get processed.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 07/17/2023
On May 26th I contacted Amazon to ask about a unauthorized charge i just then noticed that was ongoing for 8 months. I was told they'll refund all $93.20. Never received, contacted again was told they'll send a check. Never received, contacted again was never given a reason just told I would get it refunded on to my bank in 3 days. Never received, contacted again thry had no record of anything so they said they'll send it to my bank. Amazingly I never received it either. I have spent a total of 5 1/2 hours contacting you guys and no results have shown. At this point I want my money back and deserve restitution.
Business Response
Date: 07/18/2023
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the unauthorized charges which was promised.

I apologize for the inconvenience.

Upon checking, I see that the amount for the showtime subscription was already refunded but the refund was declined by the bank.

The appropriate team has already raised an escalation regarding the refund and they are working on it.

I would request you to wait for the refund and this issue will be resolved soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had returned an item. I've waited for 2 weeks and nothing. I was promised on the 6th and they keep on making excuses. Bad excuses, the maximum is now on the 28th. The maximum when I talked to ******** said the 6th. And now more excuses. I am tired from dealing with overseas support who don't understand anything and keep making excuses. Amazon needs to get better.************************************************************* < This is link that showing that it returned.**************************************************************************************************** < tracking number that it shows that it returned.I will show pictures too.I shouldn't have to be like that to get a refund. Order number: Order # ***-9600983-0908246 I still have the *** slip that they gave me.
Business Response
Date: 06/08/2023
Hello ********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've mentioned that they didn't receive the correct item in the return shipment.

Without the correct return we are unable to issue refund for the order. Your patience and understanding is appreciated.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date May 28 2023. Paid $9.95. Amazon order ***-3533548-1269844. Business committed to providing item purchased. Nature of dispute is item not delivered. Item was supposed to ship to my high-security mail receiving office, and the manager checked security cameras to later say that the item was not delivered. Amazon customer service was mostly automated, but they tried to resolve the problem by telling me to contact their shipping partner, ***** Before contacting ***** I asked Amazon support if the package was insured, and Amazon responded, No. I went through the hassle of contacting **** repeatedly, but was unsurprisingly told that I unable as Amazon did not insure the package. Refund:Amazon order #***-3533548-1269844 Account: ************************** Tracking: ********************** If not resolved, I will contact ************************ of ******* to have my sales tax returned.
Business Response
Date: 06/08/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding the order in question.

After reviewing I've issued a full refund of $9.95 to the original payment method on Thursday, June 8, 2023 at 7:43 AM (PDT)

Refund will be processed to the original payment method within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am writing to request your valuable assistance concerning an ongoing issue with my Amazon seller account. I operate as a seller across three marketsAmazon **, Amazon ******, and Amazon Mexicoand maintain a praiseworthy track record.Regrettably, in 2020, all my accounts were mistakenly blocked due to an alleged account relation, which contravenes Amazon's guidelines. My Amazon ** and ****** accounts were subsequently unblocked, underscoring the initial error on Amazon's part. However, I found that my Amazon ****** account, on which I wasn't actively selling at the time, remained blocked.Despite numerous attempts to directly resolve the matter with Amazon, my communications have consistently been met with either dismissive silence or generic rejection letters. Adding to this predicament, Amazon has neither provided me with a precise reason for the continued suspension of my ****** account nor have they provided any option to directly call and discuss this issue. Such one-sided communication and opaque practices lead me to feel ignored and discriminated against as a small business owner.While my Amazon ** account has been reinstated and operates without any issues, the persistent blocking of my Amazon ****** account is indicative of a potential oversight or error. This dual treatment, where I am seen as a valid seller on one platform (Amazon **) and an obstructionist on another (Amazon ******), appears to be a clear case of discrimination against small businesses.Given the principles of fair competition promoted by the ******** Small Business Act, 15 U.S.C. 631, and the prohibition of discrimination as outlined in Title II of the Civil Rights Act of ****, I believe this issue could potentially violate these statutes.Due to Amazon's unresponsiveness and apparent discrimination, I find myself left with no other choice but to seek external assistance. I kindly ask you to step in and mediate this situation on my behalf.
Business Response
Date: 06/08/2023
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on June 08,2023.

Sincerely,
Seller Performance Team Amazon.com
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
so basically my account ********************* pput on hold I submitted billing statement Thank you for your response. We have reviewed the information you provided but we were unable to verify your payment based on your response.Then i get this and they want me to submit same paper again i did again Then today i get "We took these actions because our records show that this account is related to another account that was closed by Amazon. You will not be able to access your account, or place any orders. We also advise you not to open more Amazon accounts, because they will be closed automatically.And the thing that makes me more mad is"I just escalating and complained an hour ago And i Get the same thing Actually this is insane I have people i know Who account still on hold For 8 weeks And they are still trying to escalated Everytime Thank you Have a great day and take care
Business Response
Date: 06/19/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/6/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 06/21/2023

Complaint: 20150609

I am rejecting this response because:
I don't know what is wrong with me buying something, what do they mean by violating their rules??
Also, amazon staff in that team are lazy people who don't care about their customers
Or they can't read if I am honest, of course no offence, not everyone is like that
I have also maybe and i suspect racism, my family member who had account on hold for 13 weeks, keeps escaalting, amazon either doesn't repond, even after week, or they open and close, or they give a stupid reason to close, such as saying ***** or **************** is not valid, when they own store card, also my friend of the same religion
I suspect some of the team members to be racist
Thank you

Sincerely,

*****************

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