Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,466 total complaints in the last 3 years.
21,536 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/22/23 I placed an order on Amazon for *****, I found the product at ********* so I canceled Amazon that day, which showed on the account. On 5/24 I noticed a charge for ***** from them. When I reached out to customer service they told me i would need to contact my bank because I paid using my checking account and they are unable to refund it. I disputed it with my bank and received my money back on 6/1. Today I placed another order on Amazon and it was declined, apparently Amazon reported to telecheck that I owe them *****. I spent over an hour on the phone with both telecheck and Amazon so that I could get my checking account privileges restored, I didn't get anywhere with either one, I ended up speaking to a supervisor at telecheck who like the rep before her kept repeating the same information about the *****, I became so livid and frustrated at that point that I told her to put me through to the *** collections to pay the ***** so that I could get my checking account restored. They wanted to send me paperwork but I don't have 30 days to wait in order to use my checking account. I'll eat the ***** if I have to, but I'm retired living on a fixed income my desired resolution is for a refund. Also, Amazon stated that they gave me the money back on 5/22 when the order was placed, however there is nothing, just the credit from my bank.
Business Response
Date: 06/08/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-0641683-4040205 that was cancelled but you see a charge for it.

I've reviewed the details of the order and see that the order was successfully cancelled on May 22, 2023.

Also, the refunds or the authorization removal on the current accounts typically takes upto 10 business days. In this case, I request you to kindly check the updated bank statement from the transaction date and the current date to see the credit.

I see that the statement provided reflects the statement period of May 24, 2023 and the refund would have posted to your account there after as per the time frame mentioned.

Thank you for your understanding and co-operation. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:06/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My children (all under the age of 13) have a cell phone through their dad (we are divorced). I do not have access to this cell phone. My children keep creating amazon accounts and purchasing gift cards from grocery stores to purchase items unsupervised. The problem is that they keep purchasing guns and having them sent to my house. They have ordered ********* to my knowledge. The first time I found out and called amazon (this was around or after Christmas of 2022); I believe amazon cancelled the order, they never received the gun. They made a second order of two guns (air soft). I do not know if these were sent to my residence, or their dad's, but they ended up at my home. I found them while cleaning their rooms. My oldest son recently purchased another air soft gun with BBs under a new account. He had it sent to my residence. Had the kids not been out of town for a funeral, I may not have caught it. I would like to know why amazon does not have a way to verify illicit purchases. It is illegal for children under the age of 18 to purchase air soft guns or guns in general. This is a huge safety concern.I tried calling amazon to return the gun and I was told I could not do so. There should be a way to prevent certain categories of items to be sent to addresses, especially if long-time established adult customers are already at that address. Amazon is a massive company with top of the line engineering, there is no reason this situation should be happening.
Business Response
Date: 07/13/2023
Hello ***,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the delay in this regard, we are working with the concerned department regarding the issue.

Once I receive an update from them I will get back to you as soon as possible.

Thanks for giving me time to find the best solution.

Regards,

Harasankar.M
Amazon.com
*****************************
Business Response
Date: 07/21/2023
Hello ***,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. As per Amazon's Conditions of Use, account holders must be at least 18 years of age.

Teen accounts are available for those under 18, and when signed into a teen account such age-restricted products are not available to view and/or purchase.

In ********, those with Amazon teen accounts are not able to purchase airsoft or air guns. You can find more information in this regard in the below mentioned link.

**********************************************************************************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SCAMMERS!!! I purchased this computer package for $330.53 from ************ on Amazon. The first computer they sent me had a bad hard drive. I had to send it back. They sent me another one with the same problem. I requested to send it back because it was now 3 weeks later, and they should not have sent me another bad computer. They said no problem and sent me a return shipping label through the Amazon portal. I took the computer to have it packaged up at a postal store, where everything is on camera. The package was sent back (weighed over 25 pounds). I contacted the company after I saw that it had been delivered, they said they issued my refund. I got the notice from Amazon that the refund was ***** and they kept a restocking fee of ******. Amazon and myself reached out to ask why they did not refund the full amount and they said I did not send the desktop back in the box. Of course, I sent it back, the package weighed over 25 pounds, I had already sent it back once, why would I not send it back a second time. This is their scam; they keep more than half of your money and claim you did not send back the items.
Business Response
Date: 06/27/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 114-4531623-8753854.

To correct this problem, we have asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ****** on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/04/2023
To Whom it may concern-- this case should not be closed. I never received a refund in the amount of $330.53. That is another lie coming from the company. Please let me know what I need to do to re-open this case.
Initial Complaint
Date:06/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 4th I ordered an item from Amazon.com that was listed as a prime one-day for delivery. The following day I noticed that the deliver date now showed 6/9 instead of 6/5. After contacting I was told the item was not available in the nearest warehouse to me. I indicated this has never happened in the past and there is nothing on the item page indicating this could happen. It simply said prime one-day for delivery. There was no compesation no real explanation. I let that go to possible a system glitch. On June 5th I placed an order for some tool components with a prime one-day delivery, to be delivered today 6/6. Now that order also showed 6/9 and when contacting Amazon, I got the same reply.It's not hard to imagine if the financial numbers are soft, Amazon may have chosen to put a change in that only did prime one-day delivery if the item were at your nearest warehouse. That would be fine if it actually indicated such OR if they took the default address and told you at some point in the order process that the item isn't eligible. I guess that would encourage people to look for the item elsewhere... in anycase it's unacceptable to do what I consider a bait and switch on shipping. Attached is the add page from one item and the corresponding order detail.
Business Response
Date: 06/08/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding your recent order with amazon.

I'm sorry to hear about the inconvenience, upon checking the order I see that the item is currently unavailable which is the reason we were unable to ship the item on time.

I apologize for the inconvenience caused to you in this regard, as a gesture of apology we would like to add a promotional certificate of $10.00 to you account from our end.

Please confirm if you would like to accept the promotional certificate from our end. Once confirmed we will add the promotional certificate right away.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/16/2023
Here is the full conversation between Amazon and myself... they have not agreed to actually address the issue, rather offer monetary compensation.

Amazon.com <***********************************************>

11:02 AM (9 hours ago)

to me

Hello *****,

I've reviewed your reply, thank you for your patience and understanding in this matter. As requested, I've added $20.00 promotional certificate to your amazon account.

Promotional certificate will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.

The promotion will not apply to digital game and software download orders from Amazon. For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

---- Original message: ----

Yes I understand what happened, my only question is does Amazon see this as
an issue to be mediated? For any given item, saying it's in stock is all
well an good, but when you display one-day delivery, it can't be in-stock
for the world, but for the location nearest me. I also understand it may
not be a simple change... but i had 2 orders in a row...

I guess I'm not going to get the response I was hoping for ("yes we
understand and are looking into changes to help alleviate or put a
disclaimer up")....

I'll leave this to close with your previous offer of the last promotional
credit offer.

Thanks for being patient...
_______________________

**************************

*Experienced Technology Professional*

JPMorgan Chase / ADE Technology

Home: ************

Mobile: ************

On Thu, Jun 15, 2023 at 9:17 AM Amazon.com <***********************************************> wrote:

Amazon.com <***********************************************>
11:02 AM (9 hours ago)
to me

Hello *****,

I've reviewed your reply, thank you for your patience and understanding in this matter. As requested, I've added $20.00 promotional certificate to your amazon account.

Promotional certificate will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.

The promotion will not apply to digital game and software download orders from Amazon. For more information about promotional credits, including the terms and conditions of use go to:

******************************************************************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
***********************************

---- Original message: ----

Yes I understand what happened, my only question is does Amazon see this as
an issue to be mediated? For any given item, saying it's in stock is all
well an good, but when you display one-day delivery, it can't be in-stock
for the world, but for the location nearest me. I also understand it may
not be a simple change... but i had 2 orders in a row...

I guess I'm not going to get the response I was hoping for ("yes we
understand and are looking into changes to help alleviate or put a
disclaimer up")....

I'll leave this to close with your previous offer of the last promotional
credit offer.

Thanks for being patient...
_______________________

**************************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase ink from Amazon , it was defective, I was told to return it to the closest *** store. I dropped it off on 2/20/23 , it was shipped on 2/21/23 arrived in ************ at 2:59 signed by someone at the facility. Scan history from *** arrived ** ******** ** 12:35 depart ******** 1:51 a.m., arrived ** Plainfield ** 5:08 a.m. , out for delivery ********** ** 6:41 am delivered 2:59 pm I want my full refund $45.00 I've been calling Amazon since February until present and they still refuse to find out where my refund is. It's now the first6 week of June and they said that someone will get bac k to me by email but they've been saying that from day one ! Please help get my money back
Business Response
Date: 06/08/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-1499035-9052262.

I've reviewed the details of the order and the correspondence provided by our support team and can confirm that the information shared is correct.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't received the refund even after 60 days from the date of return, we recommend that you reach out to the carrier that you used to return the item to Amazon.
Without the item being received and processed at our returns center, the item can't be refunded from our end.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/15/2023
I see that Amazon said that they tried to resolve this ongoing issue. I have called Amazon and talked with several supervisors without any resolution. I have filled out all the forms required by Amazon, showed proof from *** including screenshot from the owner (*** Store) that I dropped off package on 2/20/23 . The package arrived at the ************ Amazon facility in Plainsfield IN on Tue. 2/21 /23 @ 2:59 pm signed by Amazon. Amazon refuse to dig deeper into this issue they owe me $45.00 . It's been over ****************************************** my full refund. I've filled out 4 incident reports with Amazon still nothing.
Amazon has sent me several inquiries (automated emails) stating sorry for the inconvenience caused with your order #**-1499035-9052262. It goes on stating it takes a while to arrive at our ************* in most cases are processed by Amazon in 14 days in some situations it may take up to 60 days, Well , its been over 90 almost 4 moths and still nothing.
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive ordered 2 mirroring cables from Amazon with the alleged help of Amazon CSRs one was not the right cord which I was given a gift card balance so I could order the next cord which is defective, they sent it ****** They wont allow me to return it the same way . They have known for years that I cant drive and cant go to a *** drop off. These people are so unprofessional. I want a call from a supervisor that is quilling to help me. Its a shame what has happened to this country and what happens to good customers like myself that have to rely I. Delivery items. Amazon needs to look at my purchase history. I spent a lot of money here and an inexpensive cord is going to make them lose me as a via again? I came back after months of not buying from them . I deserve better than how I was treated today by these people
Business Response
Date: 06/07/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the return on your order ending **** for the Lightning to HDMI Cable Adapter and have reviewed the options in detail.

While we regret the aggravation when you reached **, the response was correct. We would need the correct item to be received and physically verified before a refund can be issued.

In this case, we have requested a free prepaid label for the item on Tuesday, June 6, 2023. You could have a friend or relative help you with the dropoff. As an alternative, you can check for the option to request a return pickup but it may cost extra.

In this case, we have limited options. We appreciate your feedback and have forwarded it to the correct team internally.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a tent which was defective the first time we put it up from Amazon. It was through a third party and were told if they didnt refund us, that Amazon would with their A to Z Guarantee. The order number is:113-5437765-5527412, for a beige tent cost $164.00 including tax. The seller did send me a shipping label, with no pre paid postage and it would be $100 or more for me to send it. Im not willing to do that because they have the A to Z Guarantee that covers these bad sellers. I have called them twice now, 1st time on May 30 and now called today. They keep saying they are refunding the $164, but I have not seen this from a week ago. Please help us!
Business Response
Date: 06/08/2023

Hello,

We want to let buyer of the order Order 113-5437765-5527412 know that we are reviewing information on this case. We are still waiting for ******'s reply. No further action is needed from buyer at this time and we will contact them soon with a decision.

Sincerely,
Customer Answer
Date: 06/08/2023

Complaint: 20149784

I am rejecting this response because:
we did get a response from the seller that we can keep the broken item and will get a refund also. I do not believe that will be done.

Sincerely,

***** & ***********************
Business Response
Date: 06/21/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the missing items from the order Quictent Privacy 8x8 Ez Pop up Canopy Tent Enclosed Instant Canopy Shelter Portable with.

I apologize for the inconvenience that you have experienced in this case.

I've checked and see that A to Z Guarantee Claim has been granted and refund for $164.61 has been processed to your original payment method on Friday, June 9, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for 2 weeks to get 4 refunds from Amazon. I have done their chat and called them 3 times. No refund yet. They keep saying 3-5 days, but *** waited longer than that. I have the Order # ***-782030-9514657, for $19.74 Order # ***-5583202-8025032, for $18.65 Order # ***-8003341-1831406 for $42.79 Order # ***-6728209-8715458 which has 2 items, totaling $52.65 I have done all I can to get these refunds. My account shows they received these items and processed them; they have not. I have called the **************** at ********************** several times now. Please help
Business Response
Date: 06/27/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items Order # ***-782030-9514657, Order # ************** ***** and Order # ***-8003341-1831406.

I apologize for the inconvenience that you have experienced in this case.

I've escalated this issue to the appropriate team and received an update from them stating your request for the refund has been granted.

We sent an email to you through your registered email address on 20 June, 2023. This email confirms that the total refund has been issued for ****** USD to the original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Regards,
Pratap
Customer Answer
Date: 06/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,Recently, Amazon requested me to pass the Seller Identity Verification. They requested my passport and my credit card statement. I sent the needed documents, but my submission was declined without explaining the reasons.So, I kindly ask you to review the attached documents. The documents are authentic, dated within 180 days, and display relevant information about me and my account. There's no reason to keep my account deactivated.Please, let me know if you need any more information about my identity or the account, I will be happy to provide it. I ask you to reinstate my selling privileges.Best regards,***************************.
Business Response
Date: 06/07/2023
Greetings from Amazon.
In reviewing the seller's case history there was a recent response made regarding their application from our Verification Team:
We were not able to verify the documents you provided. As a result, you may not sell on Amazon.com, Amazon.ca, and Amazon.com.mx.We cannot give you more information about this matter, and we may not reply to further emails about this decision.To cancel your monthly subscription fee, if applicable, please contact Seller Support as soon as possible (******************************************************)."
As we are not able to disclose specifics regarding the verification of documents we would not be able to provide further information or assistance regarding their application. At this time the seller is not eligible for an account.
Customer Answer
Date: 06/08/2023

Complaint: 20149740

Greetings,

I didnt receive the message you quoted in your response or any other response to my case regarding the verification.
However, because of the rejection is why I contacted you in the first place. The documents comply with all Amazon rules, and the rejection is unfair. Therefore, I kindly ask some higher team to evaluate and accept my documents.
You asked for a passport and credit card statement I provided that. Ask for whatever you need, and I will provide that as well, if these are not enough.
And please do not tell me that this is some secret information. Just tell me what you need and I am sure we will be able to reach an agreement.
Patiently waiting for your evaluation of my docs!

Best regards.

Sincerely,

***************************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I ordered a tennis ball thrower, which costs about $800, from a third party seller on Amazon. I wanted to return the item, but the third party's shipping label did not cover any shipping costs. I talked to Amazon Support multiple times and they decided I could ship the item with *** and get reimbursed with promotional credit. As part of working this out with Amazon, they asked me to email the shipping receipt, which was $111.52. They then told me that the promotional credit was applied and would show up within 48 hours.I waited, but the credit was never applied, so I reached out for more support. This time, they told me the credit was never applied, that they're sorry, and that they can not apply the credit.I'm seeking at least the reimbursement which was promised.Thank you!*****
Business Response
Date: 06/08/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the item Slinger Portable Tennis Ball Launcher.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that refund of $847.99 has been issued to your original payment method on Wednesday, June 7, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I see that $100 promotional certificate has been issued as an one time exception to your Amazon account for the return shipping charges, it will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 06/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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