Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,466 total complaints in the last 3 years.
21,528 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 10,2023 I purchased a ******************* in home bar cabinet from Amazon as well as a bathroom cleaning tool. On February 14,2023 I received a call from Amazon logistics, however, I was at work so I didnt answer the call. At around 2pm I received a notification to my cellphone saying my package was delivered. Once I got home I noticed that my package wasnt at my door so I called the missed call number of Amazon logistics and found that this was an automated number and I couldnt speak to anyone so I reached out to Amazon customer service at ****** via chat. They told me that my package could just have been marked delivered and that they would deliver it later and if I dont get it in 2 days to call them. I wanted two days and even asked my neighbors and leasing office and still no package. On February 16,2023 I received the bathroom cleaning tool that was a part of my order but still no bar cabinet. From February 16,2023 til June 6,2023 I have been going back and forth with Amazon and my bank trying to get my money back to no avail. I have been told by multiple supervisors at Amazon that I am a liar and sol when it come to my money and to call my bank. Amazon also has block my account and number due to me reaching out to them about my issue. This action just shows that they know they did me wrong. Also I currently work for Amazon in the warehouse and I also used to be a delivery driver. I explained this to every customer service agent at ********************** and also informed them of loopholes that deliver driver can take to mark a package delivered and it not be delivered. All in all, Amazon is refusing to give me my money due to this part of the order being password protected. But like I told them I couldnt have given a password or received a package if I wasnt home nor answered their call. Upon further investigation it says it was handed to me but when I spoke to an agent they let it slip that it shows in the system they had no contact with me. This is a horrible case.
Business Response
Date: 06/08/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received your order #***-4138704-1161037.

Upon investigating, I can confirm that product delivered using One Time Password (OTP) on Tuesday, February 14 by our delivery agent.

Based on the results of investigation, we wont be able to provide refund/replacement at this time.

As instructed by our customer service team, we request you to file police report and write back to ** with complete report details for more help.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/15/2023

Complaint: 20153643

I am rejecting this response because:

I have attached the police report for this order.

Business Response
Date: 06/18/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

I've verified your image and please contact us back when the police report is complete. Were unable to accept police reports that are in "pending" or any other incomplete status as well as reports not filed in the local jurisdiction in which the package was reported as delivered.

Please note: To assist in obtaining a Police Report, we recommend that you provide a copy of the email we're sending you to the police to help explain what has happened.

Also, the delivery won't be completed until the password is shared with the delivery driver. I encourage you to contact any person who may have had access to your one-time password and therefore been able to receive this package for you.

Well happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 07/10/2023
To whom this may concern:

Im sorry for that late response I was having some health issues. However, Im sending this email because I never received a resolution on this matter. While speaking with the representative from Amazon I basically was still given the run around. I have done everything asked of me which includes getting a police report. An Im still being told they will not refund me my money and to contact my back which is what I was told to do before. I have filed multiple claims with my back as suggested by Amazon and they refuse to release my funds so my bank has taken the credit adjustment out of my account on two separate occasions. Moreover, I have reached out to the seller on multiple occasions and have been told it is nothing they can do and that I have to follow up with Amazon. All in all, I have been dealing with this situation since February 14, 2023 and I work hard for my money and to basically be told Im out of my funds is crazy to me. Whats more frustrating I work for Amazon! Lastly, I have still been trying to get a resolution from Amazon and have since been blocked and have no access to my accounts or proof of the wrong done by Amazon. My emails have also been coded making it hard to read correspondence. Luckily, I do still have old print outs from when I send them to my bank. Honestly, I wouldnt be going through all of this if I received my product. Trust me when I say Im a very busy and hardworking person this has really taken a toll on me physically, mentally, and emotionally. Due to all of the ongoing issues I dont even want the product I just want my money. I rather give my money to a company who actually services there customers.

******************************
Customer Answer
Date: 07/14/2023
I just received a letter from my bank stating that they cant get Amazon to release my money back so they have closed out my claim for the third time. Im not sure if you have access to the communication I have been having with an Amazon representative through the BBB but I was informed to dispute with my bank as one of their resolutions and still no funds. If they wont give me my money which I would prefer due to all these issues then I will settle with them just sending me my product.

******************************
Business Response
Date: 07/16/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am replying on behalf of my colleague, *******. While I see that you are not happy with the answer to your delivery question, the response you received was correct. We will not be able to issue a refund or a repalcement in this case.

As we have explained earlier, this delivery required an OTP, a one time password, which needs to be entered to authenticate the delivery. This password is directly sent to your phone, and the driver does not have access to it.

We have asked for a Police Report if you believe someone accessed your phone or the delivery. We have not received a valid response.

Amazon tries to ensure your deliveries are delivered safely, punctually and professionally. We have reviewed your appeal in detail, and regret we will not be able to offer any action in this regard.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a laptop backpack from Amazon on March 19th and got charged ***** for it on March 21st. I didn't like it so I returned it a few days later and got a refund the next day(which was March 24th). Then on May 18th I was wrongfully charged again for the total of *****. I reached out to Amazon and they helped me fix the problem and gave me a full refund. Later that same day, I was charged AGAIN to the total of *****. I talked to 4 different Amazon associates and they all told me I have to wait 3-5 days or 5-7 days for the refund to show up. I waited ***** days, and still nothing. They are now saying there is nothing they can do to help me. I have also talked to my bank 3 times and the last guy told me my only other option, was to try the Better Business Bureau. So I'm trying. Can you help me??
Business Response
Date: 06/08/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you have been charged again for the order #***-6931160-7313855.

Upon checking, I can see that your return was not properly scanned. Hence charge was requested on your card on Wednesday, May 17, 2023. However, on same date refund of $42.79 processed to your **** card. You should be receiving the refund by now.

If you don't see the refund posted on your account, request you to contact your issuing bank.

We appreciate your patience and understanding in this regard.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order for 3 items last week. They were supposed to all arrive yesterday, 6/5. One item arrived and the other 2 never did. Last min. I was told there was a delay and it would arrive today. Tracking showed they arrived at the local carrier at 3 am this morning and that's where it say all day. Got on Chat at 5 PM and was told by the outsourced scriptreader that it would be escalated, don't worry, it'll be delivered today. It never moved. Got on Chat again and was lied to again and told it would be delivered today. I was also told a $3 credit would be added to my account. It never was. Then at about 7:30 I got a notification that the package was delivered. Looked outside, no package, also, the delivery notification did not have a photo of the delivery as it usually does, and it said delivered to a "safe place" An obvious lie. This is the 3rd Lie. Called and spoke with a Supervisor who promised to then ship a new order overnight for delivery tomorrow. 3 Hours later, no such order was placed. Yet ANOTHER lie, making 4 on this one order. Apparently, lying to customers is the new SOP for Amazon now. ORDER # ***-0914196-8880212
Business Response
Date: 06/08/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and we definitely have very high standards when it comes to what we expect from our **************** representatives and I'm sorry your experience didn't reflect that.

I'll gladly take any necessary actions to ensure that you and other customers don't encounter service below our standards moving forward.

Since you haven't received your order, our team has already issued refund to you on Tuesday, June 6, 2023. You will see this refund posted to your original payment method within 3-5 business days.

You can check complete refund details through your Amazon account.

We appreciate you bringing this to our attention.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/16/2023

Complaint: 20153555

I never received any correspondence with a response from Amazon to accept or not, and no, I do NOT accept the business' lame copied and pasted baloney response shown here. Amazon has NO standards or customer service and in fact it has gotten worse and worse over the past several years. Their response to this situation created by their lack of care or concern is NOT acceptable. This same behavior described in this complaint has been and continues to be repeated by them because they believe outsourced scriptreaders and copied and pasted baloney is an acceptable response to poor service. It is not. The case is not resolved

**************************;
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 10th, 2023, I placed an order (ORDER # ***-5128386-7193812) for 2 products for a total of $36.95. I returned one of these products (Skechers Women's Cozy Campfire-Team Toasty-Microfiber Slipper with Faux Fur Lining, Chestnut, 7 M US) but never got the refund reimbursed to my credit. I've contacted Amazon by chat several times but each time they have stated they would issue my refund. Here is what the status on my account shows:In Progress March 10, 2023 **** ****-$16.30 Pending Order #***-5128386-7193812 AMZN Mktp US As of today, I have not received my credit.
Business Response
Date: 06/27/2023
Hello Lulia,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry for the inconvenience caused due to the delay in your refund processing and have looked into the matter in detail.

A careful review of the issue revealed that there is a technical issue causing the refunds not to go through, and I have escalated the matter. However, I wanted to reach out to you to see if you can accept a gift card balance in lieu of this refund. This would allow me to close this quickly at my level.

A gift card balance like any other payment method with very few limitations, so if you are okay, I can have it issued so it shows in a few hours of issue.

I look forward to hearing from you. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Wyze camera from Amazon, order 113-2955372-4478637. The base broke, Amazon said return it. I returned it 6/6/23. I received a credit for $43.78. The purchase price was $59.23. Amazon is not willing to replace the item or give me the full refund. They said they can't. They can easily replace the item or issue the difference in the price.
Business Response
Date: 06/08/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the order ending **** and have reviewed the matter in detail. We regret any misunderstanding in this matter, but would refer you to review the emails you received carefully. We will not be able to make any billing adjustments on this issue.

The refund you see for $43.78 pertains to the Order ending **** placed Tuesday, May 9, 2023, this advanced refund was issued on Tuesday, June 6, 2023. This is an advanced refund. If we don't receive the item listed above, we may charge your original payment method.

With reference the order ending **** you wrote account, I would refer you to the email sent Sunday, June 4, 2023 at 3:50 PM (PDT), once the item is received and confirmed in processing, you would receive a full refund.

Regarding the refund/replace options you have referred to, we have forwarded your feedback to the correct team internally. I do not have any other information at this time.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/29/2023
I received a partial credit on the Wyze Cam. I returned a higher price camera that I received credit for. Im waiting for the balance of the refund.
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item from Amazon.com and I received wrong item and wrong description was published on the item !!!So I went back to Amazon.com to return it it says they have to contact the seller to approve the return I said its from Amazon.com why I have to wait for approval from a seller not from Amazon and it was written its returnable under the item when I bought it not that it need approval for return anyways the seller approved the return after two days but he want me to pay for the shipping back !!!I went back to Amazon customer service from one to the other and then to leadership supervisor and wasted hours with them and they couldnt help me they said I have to pay and return the item to get refund one of the supervisors try to help me because he believes what happened is wrong he try to refund me directly but he couldnt then he suggested to file a claim and he will do that for me to get a refund and I dont have to worry about anything anymore so I said yes please thank you and I requested from him email to confirm that ** getting refund and I dont have to worry about anything and he send it , three days later I get reply back from claim team says return the item to seller to get refund without a return label whichs mean I have to pay for the return!!!!!!
Business Response
Date: 06/09/2023
Hello,

A full refund for the claim amount was issued to the payment method used to place order 113-0326160-8932258.

-- Refund Date: June 9, 2023
-- Refund Amount: $230.00

Sincerely,
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Better Business Bureau,I am seeking assistance with an issue with my Amazon.com selling account (**************************,Merchant Token: A2B426YH94TIS7).I have been reaching out to Amazon for weeks to no avail, and my business is greatly suffering:- Our selling account was hacked, and an offer for a high-dollar item at a ridiculously low price was published in our inventory (ASIN: B007460RA6)- I received dozens of orders for this product that I do not carry and could not fulfill - Amazon cancelled the orders without penalty to my Cancellation Rate Metric - HOWEVER, Amazon allowed Negative Feedback on those cancelled orders, destroying my Order Defect Rate metrics.- As a result, my products are ineligible for the Buy Box, resulting in a drastic reduction in my sales volume.- This has caused severe, life-altering financial distress including employee layoffs and potential default on my loan.Amazon is fully aware the listing was a malicious act by a hacker. Amazon was willing to prevent cancelled orders from that listing from hitting my metrics because their security allowed this to happen.Now their unwillingness to help address the resulting negative feedback has effectively destroyed me. I am poised to lose my business and my home as a result of this breach!Please help me.************************* ********** Media Solutions Merchant Token: A2B426YH94TIS7
Business Response
Date: 06/09/2023
Hello,

We have reviewed the sellers account and taken the appropriate actions.

We are unable to provide information on our investigation methods.

Sincerely,
Seller Performance Team Amazon.com

Customer Answer
Date: 06/13/2023

Complaint: 20152940

I am rejecting this response because:
"I am not satisfied with this result, though we have seen some great progress. Amazon removed a portion of the impactful seller reviews- specifically the ones from a single individual. I have 17 reviews remaining that were a direct result of orders placed for ASIN B007460RA6. This continues to affect my customer-facing rating, and though my ODR has reset (aka- it has taken so long to try to see relief that the stat has aged out) per the published metrics I still am ineligible for the Buy Box, which is a major contributor to my IMMENSE loss of sales.

I am requesting the remaining 17 reviews be removed. While I imagine identifying these orders might be a burden for Amazon to determine, it is well within their capabilities. If they need help, I am happy to provide them with a list that they can cross-check. I simply need an open line of communication to do so."
Sincerely,

*************************
Business Response
Date: 06/16/2023
Hello,
Can you please provide us the order ID details of these reviews. So that we can further investigate and take an appropriate action on the account as per our findings.
Thank you
Customer Answer
Date: 06/19/2023

Complaint: 20152940

I am rejecting this response because:

Here are the remaining orders.

111-1232588-2237862
113-2482656-5565841
111-5091604-2297034
111-2466037-0837021
113-0549245-2348259
112-8699372-2637009
114-5117448-8110610
113-9170921-8859431
114-2056018-4894648
111-2600805-2178661
113-5567260-0749853
112-1947080-0924234
114-2128637-3206621
114-8257483-0487456
111-4239540-5361832
113-2091032-1142607
111-9115885-6413015

Thank you!

Sincerely,

*************************
Business Response
Date: 06/23/2023
Hello,

We have decided to remove inappropriate feedbacks.

We sent an email to the seller informing them of this decision on 06/23/2023.
Customer Answer
Date: 06/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a treadmill from Amazon on May 25, 2023. I had the item in my cart and not long before I ordered it, the price of the treadmill had increased. I contacted Amazon to see if I could get a price adjustment to the sale price and was told that once the item was delivered I would be refunded $814.42. I purchased the treadmill using my Amazon credit card and waited two weeks for delivery. It was delivered today and the delivery driver left it in my front yard even though it was scheduled for threshold delivery and was supposed to be brought inside. The item weighs more than 300 pounds, so I had two people come to my house to help move it inside. Once inside and unboxed, I called Amazon to get the price adjustment per our prior conversation. I was told they could not issue a price adjustment refund even though I have an email confirming the amount to be refunded. I can return the item, but will have to repackage a large 300lb treadmill by myself as it will be difficult for me to find someone to help again. I have attached documentation showing the confirmation email I received when I placed the order, as well as a photo of the item that was left in my front yard.
Business Response
Date: 06/08/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared regarding the price while placing your order, and have reviewed the matter in detail. While we see your concern and regret the incorrect information shared, we are not able to offer any price adjustments.

We request you to return the item for a full refund. Placing the item in the shopping cart does not lock in the price, and I recommend you review the details on the confirmation carefully before submitting your order.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages: ************************************************************************************

We have requested a free prepaid pickup of the item in this case, we will issue the refund once the item is returned and confirmed in processing.

I hope this works for you.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 6th 2023 between 6:00 a.m. and 7:00 a.m. I decided to go online and see if there was any action figures my son would like from WWE/AEW any wrestling. Across the ************* the action figures there was something too good to be true there was a redeemable coupon for $20 that all you have to do is Click. And there was an additional 5% promo. That could be combined. After putting in my order about an hour later I received notifications that my payment had to be revised because it wasn't going through. However it was $28 and some change and I knew I had enough money between a gift card and whatever was in my bank account. I went into the forums thinking there might be news on there and it turns out people were complaining about a glitch on Amazon that morning that was causing these discounts on these action figures. I contacted by voice, Amazon. They told me I needed screenshots to prove that they were up, those discounts. However I didn't have anything that would prove that I wasn't even thinking about that at the time I did have my order number that didn't help either. An attempt to appease me they offered me $10 additional on my gift card so I took it. So I can at least go and get my son something nice. I told him this was rather unfortunate I'm not a millionaire however I buy from them on a weekly basis even if it's something small. I know I'm not the only one that faced this problem that morning however I might be the only one that contacted you guys. however, if there's anything you guys could do to help me would be great. I explained the situation to my wife and she told me to contact the better Business bureau because $10 is laughable they should have given me the action figure at the price that I originally had with the discounts. Like I said I'm incredibly humble and so is my family but we do purchase from them every week like clockwork even if something that's only a few dollars. Ps in the screenshot that I had that I sent you guys as well and that I sent Amazon they made it clear to me that the price above 28 some odd dollars was actually the balance that I owed them if I wanted to pay for the original price in total this is just so you guys could see my order number etc Regards,*************************
Business Response
Date: 06/08/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the payment issues on your order ending **** and have reviewed it in detail. We will not be able to issue any credits or offer price adjustments on the order.

The information provided was correct, the transactions on the order show that while the Gift Card balance was available, the credit card returned a decline code - "Credit Floor: Insufficient funds".

We will refer you to your bank to review this issue for assistance. The decline reflects the information received when the authorization was reflected from the bank, and is not an Amazon error.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct.6,2020 I purchased a new **** Computer for $999.00 from Amazon. The invoice states condition NEW, seller PCOnline through Amazon. About May 30, 2023 the computer stopped working. I called **** to have it repaired and they informed me that the computer was not registered to me and I had to call Amazon to transfer the registration. I called Amazon on June 2,2023 and explained the situation. They told me they would email the vendor and to allow 48 hours for a response. I also called PCOnline and left a voice message. On June 1, 2023 I called Amazon and said I did not receive a response and they said they did not either, and there is nothing else they could do.I know this is past the warantee, but I purchased a NEW computer, not a refurbished one. Isn't Amazon responsible for their vendors, especially since their vendor is not responding to them or me? How would I know this was not new until I tried to have it repaired? I cannot fix it or register it to me because of this.I don't know how Amazon can get away with having their vendors sell refurbished items as new and they bare no responsibility.Items OrderedPrice 1 of: **** Inspiron **** All in One Desktop 24" FHD Touch-************** i3-10110U, 32GB DDR4 Memory, 512GB PCIe Solid State Drive + 1TB HDD, HDMI, WiFi, Webcam, USB-C, Wireless K/M, KKE Mousepad, Win10 Sold by: PCOnline ** (seller profile)Condition: New $999.00 Order Placed: October 6, 2020 Amazon.com order number: 114-5424360-8061003 Order Total: $899.00 (after $100 gift card)
Business Response
Date: 06/09/2023
Hello *******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry for the inconvenience you've faced regarding the defective item Dell Inspiron **** All in One Desktop 24" FHD Touch-******** ***** i3-10110U, 32GB DDR4 Memory, 512GB PCIe.

Upon checking, I see that the return window was expired.

We are unable to take any action as the return window has expired and this order is more than two years old.

I'd suggest you to please contact the Seller: PCOnline US with this inquiry.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Pratap

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