Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

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  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received some hair pills that I didn't order..Previously I recieved the product and recieved my refund. AT the time of me receiving them,,I told the representative that I did not authorize this and did not chose the save and subscribe option and ask for a cancelation of the save and subscribe at that time previously..Now months later,,I recieved not 1 order but 2 of the same order and discovered that it was put on a 3 months delivery on the save and subscribe AGAIN recently.. I called Amazon and they canceled it this time but did not recently As a result of not canceling ,,I received it again..It was automatically coming to me without my knowledge..The first time I ask them to cancel and they did not and instead of it getting cancel,,i recieved 2 which means I'm doubled charged ..I was told its a food product and no refund allowed..I was told it's a non refundable product. AMAZON haven't try to resolve this problem...I went to pick this order up and some of the products are damaged and seals are broken on the bottles ..I discovered this after I picked it up from the shipping address. Ive been a customer for many years and deserves better treatment. Customer Number *******************

  Business Response

  Date: 06/11/2023

  Hello Mae,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that all the subscriptions are now canceled. 
  
  Further, the item is not returnable. I would request you to please provide ** the pictures of the package and items in it so that we can help you further.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express deep concern regarding the abrupt closure of our Amazon.com account associated with the email address ********************** We recently received an email from Amazon stating that, upon reviewing our details, they have decided to close our account, resulting in the cancellation of pending orders. Additionally, they mentioned that further emails regarding this issue may not receive a response.This account closure has taken us completely by surprise, as we firmly believe that we have not engaged in any activities that would warrant such severe action. As the owner of eWarehouseShop.com, we have always strived to adhere to Amazon's terms and policies, maintaining a high standard of conduct in our business operations.We strongly believe that this account closure is the result of a glitch or misunderstanding. Amazon has not provided specific information or explanations regarding the alleged violations that led to the account closure. Consequently, we feel unjustly penalized without an opportunity to address or rectify any potential issues.In light of these circumstances, we kindly request your assistance in resolving this matter and ensuring a fair and just resolution. As a trusted advocate for consumer affairs, we believe the Better Business Bureau can play a crucial role in facilitating communication between eWarehouseShop.com and Amazon.com, ultimately helping us reinstate our account and understand the underlying cause for this account closure.We affirm our commitment to transparency and ethical business practices, and we are fully willing to cooperate with Amazon to address any concerns they may have. We sincerely hope that this closure is recognized as an unfortunate mistake or technical glitch and that our account can be reinstated promptly. The closure has had significant implications for our business operations, resulting in financial losses and disruptions to our ability to serve our customers effectively.

  Business Response

  Date: 06/20/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 6/7/2023.
  
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20154239
  
  I am rejecting this response because I did not violate any terms or conditions of Amazon.COM. I need access to my account so I can see what orders I have placed and which ones went through for tax time. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Amazon account is on hold, and I have already sent proof of payment for the gift cards I used. However, it doesn't seem to be working. I also contacted Amazon support and they supposedly initiated an investigation, but they were not helpful. I have been stuck. My Amazon account name is Fastguyhernandez, and my email is *************************** My phone number is **************, and my address is ********************************************************************************************************************. Here is proof of the purchased gift cards used in my amazon account with the physical gift cards I also do not have a billing statement. And I would also like to mention that this seems to be a common problem I have seen on the web that many people find it hard to regain access to their accounts.

  Business Response

  Date: 06/27/2023

  Hello *****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.
  
  An E-Mail confirmation has been shared on Tuesday, June 20, 2023 at 1:32 AM (PDT)
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************. I am reaching out to request your urgent assistance in reactivating my Amazon seller account, which was deactivated in December 2022 due to violations of the Seller Policy, Seller Code of Conduct, and Dropshipping Policy. As a responsible seller, I want to provide you with a concise overview of the situation. Our business operates within the dropshipping model, which is permissible under Amazon's policies as long as our name is associated with all items sold. Unfortunately, a recent oversight in our quality check process led to the shipment of subpar items to customers, resulting in the account suspension. We have taken immediate action to rectify this issue and are proactively submitting appeals to demonstrate our commitment to improving our store operations. Considering that selling on Amazon is our primary source of income, I kindly request your assistance in negotiating with Amazon on our behalf to reinstate our account. Your support would be invaluable in helping us regain our selling privileges and continue contributing to the Amazon marketplace.Thank you for your attention and understanding in this matter. We deeply regret the violation and are genuinely committed to adhering to Amazon's policies and guidelines moving forward. With your intervention, we believe we can provide ample evidence of our dedication and convince Amazon to ***** us a second chance. We appreciate your consideration and eagerly await a positive resolution that allows us to resume our selling privileges on Amazon.

  Business Response

  Date: 06/08/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 6/8/2023. 

  Thanks,

  Amazon.com Seller Performance

  Customer Answer

  Date: 11/29/2023

  My name is *************************. I am reaching out to request your urgent assistance in reactivating my Amazon seller account, which was deactivated in December 2022 due to violations of the Seller Policy, Seller Code of Conduct, and Dropshipping Policy. As a responsible seller, I want to provide you with a concise overview of the situation. Our business operates within the dropshipping model, which is permissible under Amazon's policies as long as our name is associated with all items sold. Unfortunately, a recent oversight in our quality check process led to the shipment of subpar items to customers, resulting in the account suspension. We have taken immediate action to rectify this issue and are proactively submitting appeals to demonstrate our commitment to improving our store operations. Considering that selling on Amazon is our primary source of income, I kindly request your assistance in negotiating with Amazon on our behalf to reinstate our account. Your support would be invaluable in helping us regain our selling privileges and continue contributing to the Amazon marketplace. Thank you for your attention and understanding in this matter. We deeply regret the violation and are genuinely committed to adhering to Amazon's policies and guidelines moving forward. With your intervention, we believe we can provide ample evidence of our dedication and convince Amazon to ***** us a second chance. We appreciate your consideration and eagerly await a positive resolution that allows us to resume our selling privileges on Amazon.

  Business Response

  Date: 12/05/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 12/5/2023.
  
  Thanks,
  Amazon.com Seller Performance

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *********************, I have an Amazon seller account that was deactivated in August 2022 due to violations of the Seller Policy, Seller Code of Conduct, and Dropshipping Policy. I am seeking your assistance in understanding my dispute and negotiating with Amazon to reactivate my account.Our business operates using a dropshipping model, which complies with Amazon's policies as long as only our name is associated with the items. Regrettably, in a recent transaction, we failed to conduct a thorough quality check on the items before shipping them to customers, leading to the account suspension.To rectify the situation, we have been proactively sending appeals to Amazon and taking steps to improve our store operations. Our commitment to following the Marketplace's policies and guidelines has been consistent since our business's inception.As selling on Amazon is our primary source of income, I humbly request your support in negotiating with Amazon to reinstate our account. Your intervention in reaching out to Amazon on our behalf would be greatly appreciated, allowing us to continue participating in the Amazon marketplace.

  Business Response

  Date: 06/08/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 6/8/2023. 

  Thanks,

  Amazon.com Seller Performance

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pool vacuum on April 19th with a 30 day return warranty. The pool vacuum did not perform as expected and the pool vacuum was returned for a refund. The refund was sent to a gift card for the amount of ********. My husband and myself phoned Amazon to request the gift card amount of $******** be returned to our original form of payment which was split between a gift card and an Amazon store card. The representative notified ** that was possible. The amount was immediately removed from the gift card by Amazon however was never refunded back to the original form of payment. We have spoke to several representatives from Amazon and I have email confirmations from Amazon stating different timeframes as to when the money would be returned. We have no pool vacuum and are out of pocket $********. We cannot get a response and are always told a different timeframe to expect the refund when we call. Please help!

  Business Response

  Date: 06/13/2023

  Hello *****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern shared on the refund status of your order ending **** and have looked into the matter in detail. We regret any inconvenience here but we have limited options at our end. 
  
  The refund was successfully processed on Thursday, May 4, 2023 and we sent a refund success email on Thursday, May 4, 2023 at 8:44 AM (PDT). Please reach the bank on the status of the refund, they should be able to assist. In case you still run into issue, you can write to our Charge Inquiries team. You can email them directly at *****************************************.
  
  Please include:
  - the order number if available
  - the last 2 digits of the payment method
  - the amount of the refund
  - the date of the transaction
  - any other information you find pertinent
  
  If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.
  
  I hope this helps. 
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************. I have an Amazon seller account which is deactivated due to policy violation on Seller Policy and Seller Code of Conduct and Dropshipping Policy last September ************************************************************************************************************************ negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model in our business, as per Amazon policies and guidelines. This is deemed acceptable as long as we can guarantee that only our name is identified on all our items. Unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always abided by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business by reaching out to Amazon and persuading them to give us another chance to be part of the Amazon marketplace again. Thank you for taking the time to read my request!

  Business Response

  Date: 06/08/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We took these actions because the seller has been in violation of our drop shipping policy.
  
  Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 7, 2022]. We notified the seller of this decision by email on that day.
  
  
  Sincerely,
  
  Amazon

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get a email today( June 6th from Amazon suspended my Amazon account because of payment so I contacted them say my payment isn't due till 16th so they tell me to contact the bank the bank tells me I'm right and transfer me back to Amazon so Amazon says I owe for May 16 payment didn't go through they lying they would of sent me a hold on my account like they did today they full of c*** they trying to get 2 payments out of me!

  Business Response

  Date: 06/08/2023

  Hello Tavante,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference the hold on your account and have reviewed the information in detail. I see your Amazon account is active, your Amazon Prime membership benefits were cancelled. You can resubscribe to Prime to reinstate your benefits. 
  
  On reviewing the transactions for the Prime Charge due on May 16, 2023, the bank returned a decline "Credit Floor: Insufficient funds". This caused the cancellation on Tuesday, June 6, 2023; I would refer you to your bank for more information. 
  
  To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************. Select "Manage Subscription" to see full details for a subscription, including billing information, auto-renew settings, and a cancellation option. For more information, go to: ******************************************************************************
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:06/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where is my order has it been shipped. Order# ***-8374028-5861839 this is the order number that has not been shipped. it has been over a week. Can I get a refund.

  Business Response

  Date: 06/08/2023

  Hello Will,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I understand that you want to cancel the order #***-8374028-5861839.
  
  Upon checking, I can see that it's a gift item and estimated delivery date given for the order is Wednesday, June 28, 2023. Now that the product entered into advance shipping process.
  
  Hence we're unable to cancel the order from our end. However, I see that you haven't been charged for this order yet.
  
  You may see an authorization on your account. When you first place an order, we contact your bank for a purchase authorization to verify your card, but we don't actually charge you at that time. Some banks may hold funds in your account for these authorizations even if you canceled the order. If you contact your bank they should be able to clarify how long they hold payment authorizations for online orders.
  
  We appreciate your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Sandhya,
  Amazon.com
  ***********************************

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *****************************. I have an Amazon Seller account which I started last December 2021. I have been operating and selling at Amazon Marketplace for only five (5) months until Amazon suspended my account last 3 May 2022 due to Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Ten Thousand Nine Hundred Thirty-*************one cents ($10,932.91) that needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $10,932.91. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.

  Business Response

  Date: 06/08/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 6/8/2023. 

  Thanks,

  Amazon.com Seller Performance