Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45,075 total complaints in the last 3 years.
16,647 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6-21-23 Notice of Only a Partial Refund on 5-30-23 Amazon Order 113-6851012-8954624 My 75-year-old mother purchased a so-called "travel scooter" which was far too large and far too heavy for either her or any of her professional home healthcare workers to handle. While Amazon, SpinLife and Golden Technologies guaranteed a "full refund" for the return of the product within 30-days.However, even though the product was returned in 30-days, SpinLife and Golden Technologies stole $349.41 from my mother for what they termed as a Restocking Fee Refund Deduction. Instead of honoring their advertisement, Amazon, and its third-party sellers, SpinLife and Golden Technologies have promised a mere $1,489.59 refund within **** business days instead of the promised and guaranteed FULL REFUND of the $1,839.00 paid for the product order. Of course, no such deduction was ever disclosed in their Amazon advertisement.To the contrary, screenshots of their advertisement on Amazon boast of a FULL REFUND. There is no notification of any such Restocking Fee Refund Deduction or any other deduction anywhere in their Amazon advertisement. Of course, the enormous item was never even unboxed or removed from the pallet that it was delivered on. Even though this is the case, Amazon reps blatantly refuse to abide by Amazons own A to Z Guarantee. This is also despite a complete lack of disclosure in their third-party sellers false advertisement on the Amazon.com site.Amazon MUST provide my mother with a FULL REFUND in the amount of $1,839.00 as advertised. Amazon MUST disclose any potential deductions of refunds in their advertisements. Advertising a FULL REFUND and providing anything less than a FULL REFUND as advertised is unethical.
Business Response
Date: 06/22/2023
Hello ******,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I have reviewed your concern in detail and I am sorry that you have received incomplete refund for Order ID: *******************.

Up on research, I see that a claim was filled for this order, however it was withdrawn. In this case you can submit an appeal within 30 calendar days of the decision.

Following are the steps to appeal
1. Go to Your orders page (*****************************************).
2. Select the order/item you have issues with.
3. Click on "Problem with order" button.
4. Go to "Refund request status" section.
5. Click on "Add more detail."
6. Attach the files by clicking on Attach Documents.
7. Click on "Submit."

For information about appeals, visit the following Help page:
*****************************************************************************

If you're unable to submit an appeal or if you face any other error, please write us back by replying to this email and attach the screenshot of the error for further assistance.

Regards,

******
Amazon.com

*****************************

Customer Answer
Date: 06/23/2023

Complaint: 20216811

I am rejecting this response because: NO SUCH PREVIOUS COMPLAINT WAS EVER WITHDRAWN AS THE AMAZON REP FALSELY STATES. AMAZON'S 3RD PARTY SELLERS HAVE COMMITTED FRAUD THROUGH THEIR FALSE ADVERTISEMENT ON AMAZON.COM. AMAZON IS AIDING AND ABETTING THAT FRAUD AND CONDONING THAT FALSE ADVERTISING ON THEIR OWN WEBSITE BY REFUSING TO HONOR THEIR CONSUMER PROTECTION GUARANTEE.

Sincerely,

**************************, BBA, MFA
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator, I am a third party Amazon Seller under the store name Solvano (Merchant Token A1VHFVDTSDHVOR). Amazon is threatening to dispose of my FBA inventory due to false pontential counterfeit concerns. This makes no sense because Amazon has previously reactivated my offers for ASIN B072J7HJYT on the *** marketplace and removed any listing restrictions on my account both on January 23, 2023 and March 25, 2023. I've attached to this complaint the invoice issued by my distributor, DNB profile for my distribution, pdf copies of the previous performance notifications indicating Amazon is reinstating my offers, and performance notification from yesterday indicating Amazon is threatening to dispose of my FBA inventory on hand. For your reference, the *** associated with the Amazon ASIN B072J7HJYT is listed on the attached invoice by *** (UPC): ************, DESCRIPTION: **************** PNM Luminizer primer - RETAIL ***** fl. oz. / 30 ml, QTY: 100. All of the attachments validate that my FBA inventory is 100% authentic and sourced from an authorized distributor. Per Amazon's previous performance notifications of the reinstatement, Amazon themselves has even validated previously that my inventory is authentic. Please look into this issue as soon as possible and ensure that my inventory is not thrown away costing me hundreds of dollars.
Business Response
Date: 06/22/2023
Greetings from Amazon Services,

Please ask the Seller to go through gating application following the below steps in order to list SKU: ************ / ****: B072J7HJYT in New condition. The seller will have to provide 5 unique and valid Transparency barcodes for the **** in new condition.

Steps:
i) Click on Inventory/Catalog
ii) Add product
iii) Search for the ****
iv) Click on listing condition(Select Condition), Click the listing limitations apply link next to ****
v) Click on Request approval/Apply to Sell button to start application process.

Note: Seller have to submit 5 unique and valid Transparency barcodes of the **** and also answer all the 3 questions with a YES in order to list in new condition
Customer Answer
Date: 06/22/2023

Complaint: 20216700

I am rejecting this response because: At this time, I am not requesting approval to sell ASIN B072J7HJYT. All I want is to be permitted to create a removal order for the the *** Inventory I currently have being held at Amazon. I was instructed to send the invoice from my supplier to inventory-******************************** which I did but Amazon is refusing to release my inventory. I attached a recent performance notification received from Amazon indicating my comments. Please proceed to escalate for Amazon to release my inventory and allow a removal order to be created for ASIN B072J7HJYT.

Sincerely,

*************************
Business Response
Date: 06/28/2023
Greetings from Amazon Services,
Please ask the Seller to go through "Fulfillable quantity for removal" tab to create removal for the ***** B072J7HJYT.
We have tried troubleshooting, no errors appear while creating a removal order.
If seller is unable to create a removal, request seller to provide the screenshot of the error receiving.
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi!i'm contacting on behalf of my newly signed up amazon seller account, i have done all the verification with amazon and provided all the documents for the verification all documents and information are original, also paid my subscription fee to amazon, but at the end amazon deactivated my account with the reason of fraudulent activity.while i'm a new seller i never sold on amazon yet. and my inventory is under manufacturing process in ***** that i was planning to be sell on amazon by using FBA.but amazon considered my account is involved in fraudulent.it is not fair, i need complete clarification about why they mentioned my account fraud while i was still under verification process and never sold even one unit yet.if they were suspecting fraud so why they charged subscription fee, if they don't want to reinstate my account i need my subscription fee refund.as I'm facing double loss.hoping for the best support from BBB.Thanks ****** Ur ****** *****************************
Business Response
Date: 06/30/2023
Seller has failed IPI and has been notified about it
Customer Answer
Date: 06/30/2023

Complaint: 20216625

I am rejecting this response because:
They are not cooperating with me I'm providing original documents and information for my verification
Sincerely,

****** Ur ******
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon does not make it clear while placing an order that you will automatically be enrolled in a prime membership. For months I have been charged their monthly prime fee, and they make it extremely difficult to cancel. Amazon refused to reimburse me for the months of charges taken, and after my research have found that amazon uses "deceptive designs to deceive consumers into enrolling" The button to complete my purchase is what caused the enrollment in prime membership, however the button did not clearly state that this was also an enrollment. I did not provide my consent, and these charges, although may be small to some people, has caused me an extreme hardship, resulting in late payments for other bills, and numerous auto loan payments being missed because of insufficient funds
Business Response
Date: 06/23/2023
Hello *******,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry for the inconvenience caused due to the auto renewal of prime subscription.

I have checked your amazon.com account associated with the Email address that you have provided on your BBB complaint.

Unfortunate I was not able to find any prime charges in this account and the subscription is in cancel status already.

In case if you have any amazon.com account with different Email address, please help us with the Email address of that account.

We will be happy to look in to it and assist you further.

Regards,
******

Amazon.com

*****************************
Customer Answer
Date: 06/26/2023
It should be under ************************

I have two other emails potentially tied to this issue, but unlikely. They are:
*************************
***************************************

Business Response
Date: 06/29/2023
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message..

Thanks for the details.

Upon checking, there were 3 charges on prime subscription for which one was already refunded and I've refunded the other two charges.

Hope this helped.
Regards,

Arun
Amazon.com
Customer Answer
Date: 06/30/2023

Complaint: 20216570

I am rejecting this response because:
The charges have resulted in overdraft fees, and financial hardship with overdue bill payments. I would like reimbursement of my overdue amounts, the photo I provided includes the amount

Sincerely,

************************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item that arrived damged and looked to be used. I returned tem and it was received by the warehouse almost a month ago. I contacted customer support on four different occasions and still have not received a refund.
Business Response
Date: 07/12/2023
Hello **************,

We've checked with our team and they've confirmed we've not received the product to our return centre.

We're unable to refund in this case.

We hope to see you soon.

Best regards,
Abhishek
Amazon.com
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My steam account was hacked and the hacker used cheats on my lost ark account and got my account banned. I showed Amazon all the evidence I had even with the conversation of steam seeing my account was hacked and steam helping me get my account back however ********************** is still standing on my account being banned over something I had no control over. I didnt break the code of conduct the hacker did yet I am the one being penalized.
Business Response
Date: 06/22/2023
Hello ******,
I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

In response to your appeal, we have reviewed the original decision and find the correct information was given.We will not be considering any further appeals and the original decision stands.

When a player Cheats to gain an unfair advantage over other players, this ruins the gameplay experience for everyone else that is trying to enjoy the game as intended. We hope you can understand why we take violations of our code of conduct seriously as these can be harmful to the overall community and integrity of the game experience for all.

We have sent you Email on Tuesday, June 20, 2023 at 10:04 AM (PDT) with subject line Your Amazon Games Inquiry. Please refer that for more information.

We appreciate your understanding.

Regards,

******
Amazon.com

*****************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an Amazon Prime account for many years without incident. Recently we returned quite a few items, always having the refund added to an Amazon gift card for future purchases. Unfortunately due to the number of returned items and the fact that some of the items were put in the wrong boxes, Amazon decided to restrict my account to ********************** purchases only. That is fine and within their power. However, my gift card balance is over $1,500 and they refuse to refund it to me. That is an unreasonable amount of money to expect me (especially at 67 years old) to be able to spend on digital products. I do not believe they have the right to hold my money hostage. Can you help me receive a refund? Thank you.
Business Response
Date: 06/22/2023
Hello ****,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I have reviewed your concern in detail and I see that your account is being restricted to digital purchases only, you may contact our account specialist by replying to the email sent on June 21, 2023 at 8:00 AM (PDT) to appeal the decision.

Our team can only confirm that we sent you this message and help you with any technical issues. We cannot reverse their decision or provide you with more details on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

******
Amazon.com

*****************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My aunt, *************************, ordered pillows from Amazon. They sent pillow covers instead. We called them and scheduled a return, but no one ever showed up. We called them 6 times afterwards to reschedule, but they never showed up to pick up the package.
Business Response
Date: 06/22/2023
*******************,
I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
I have reviewed your complaint in detail and I am sorry for the inconvenience caused with return of your order.

I've tried to locate the order details with the information available in your complaint.

Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please share the order number so that we can review the issue and assist you further.

Thank you for your understanding, you may reply to this Email with the requested information.

We look forward to see you soon.

Regards,

******
Amazon.com

*****************************
Customer Answer
Date: 06/24/2023
The order number is 114-4717536-6422639
Business Response
Date: 06/28/2023
**************,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the details of the order #***-4717536-6422639 and see that a full refund was processed on the order for $55.10 back to your payment method used on the order.

You can view the status of your refund in Your Account here:

***********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Items Ordered Price 1 of: Fanttik T8 *** **** Amp Jump Starter, 24000mAh Car Battery Pack for Up to 10.0L Gasoline and 8.0L Diesel Engines with LED Display, 100W Fast Charging, 12V Extreme Safe Lithium Portable Jump Starter Sold by: Fanttik Direct (seller profile) Condition: New $199.97 11:55 AM Order Placed: February 12, 2023 *************************** order number: 112-1178285-1772211 Order Total: $21.38 11:56 AM
Business Response
Date: 06/23/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to Order total when you placed item value Item Price: $199.97

Rest assured, the Order total that you see is only for the amount you paid with your Debit/Credit card. The remaining amount which was used the Order was a Gift card balance is not included as Order total.

Please note : When you return an item, you will see the same amount back to Original payment method(s) which is including GC and Credit card. Please let us know if you are referring to same issue in this Complaint.

Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 06/23/2023

Complaint: 20215033

I am rejecting this response because:

Sincerely,

*******************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-4296337-6974628 This is an ongoing issue with Amazon and its lack of customer service. I returned the above item. *** has provided me evidence that Amazon has received it. Amazon wants to take between 14 and an infinity amount of days to issue refunds. Amazon's return center seems to be losing packages. Yet, when I chat with CS, I am told "we recommend that you reach out to the carrier that you used to return the item to Amazon", and then in the next sentence I am told "The item has been delivered but did not processed at our return center." Then, I am told "Although the tracking shows delivered our return center did not the find the item to processed it for refund." This type of information makes no sense. It appears Amazon is losing packages AFTER it acknowledges receipt of said packages.I demand my refund be issued in the amount of $36.76
Business Response
Date: 06/22/2023
Hello Clay,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the order #***-4296337-6974628.

Up on review, I see that a refund of $36.76 has been issued on June 21, ******************************************************************** 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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