Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,249 total complaints in the last 3 years.
21,822 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 23 I placed a a try it before you buy it order of 6 bags, I received a package with 6 bags but one of the was NOT one that I ordered. I returned all 6 bags (5 ordered/ 1 wrong) within the return window. As per an email I received, Amazon did receive the 6 bags, but assumed I SENT the wrong item by mistake, when I just returned what they sent me. They proceed to ASSUME I had the other bag that was never sent to me to begin with and on June 5th, when the final return window closed, they just processed a charge of $63.86 to my card on file. I have no item and they took my money June 9th - I called customer service to report this, they advised of an email from May 21st about my account being reported for this "wrong item" return (which was their mistake) and advise for me to reply to that email to dispute. June9th- I replied advising them of the issue with order 112-4726425-5333838 June13th- I call again because nobody has reached on the 6 hour - 3 day window, they advised for me to email AGAIN, I sent an email explaining again June16th- I follow up on a call because they responded on email attached and ADMIT to have received a "wrong item" (Which they sent) and disposing of it because they don't keep wrong items, and assume I made the mistake, when I just sent back what they sent me. Customer service helps me send another dispute. June17th- acct specialist replies saying they "Carefully review" and their other coworker was right, they can't refund. June21st- I call CS again for a dispute or resolution, I am transferred to multiple ***** I tell my story. They all say "they understand" but they can't assist me further. June21st - receive another email saying "they carefully reviewed and correct information was provided, they can't assist me further" I have reached the furthest level and they can't refund. I have NO ITEM, I sent back whatever AMAZON incorrectly sent me on the first place, AMAZON has my money $63.86.
Business Response
Date: 06/22/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the charge associated with the order #***-4726425-5333838.

The information shared by our representative is correct, unfortunately we do not have an option to refund for this order. However as a One time exception, I can offer $63.86 to your Amazon gift card balance. Please reply to this email and let ** know if this is acceptable.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged me and took money from my checking accout two times for two purchases and now says it will take **** days to refund the money. This potentially could have caused my checking account to be overdrawn. They state that they put in an authorization and then charged me when the items were shipped which caused the incorrect double charges, but then will not immediately address the error and insist that it takes **** days to correct it.6/20/2023 payment Web Authorized Pmt Amazon Marketpla $23.99 $59.51 6/20/2023 payment Web Authorized Pmt Amazon Marketpla $23.99 $83.50 6/20/2023 payment Web Authorized Pmt Amazon Marketpla $17.99 $107.49 6/20/2023 payment Web Authorized Pmt Amazon Marketpla $17.99 $125.48
Business Response
Date: 06/22/2023
Hello ***********,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the inconvenience you've had with the charges for your recent orders.

Unfortunately, we could not locate the order ID in your complaint. We request you to write us back with the order ID's for further assistance.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/22/2023
The order numbers for the two transactions were requested by Amazon.com in their response. I directly replied to their email with that information, but I am including it here as well.
There were two orders, both of which were double charged. These are the Amazon.com order numbers:
112-0516822-9544238
112-4415593-3008267

Business Response
Date: 06/27/2023
Hello ***********,

Thank you for writing back to us.

Up on checking, I see that the first authorization for the orders were cancelled. The funds are immediately released, however it may take **** business days to reflect in your bank statement as per the bank policies.

Please be assured, such authorization failure are not common and I've forwarded this feedback to our business team for further review.

We hope to see you soon.

Best regards,
Abhishek
Amazon.com
Customer Answer
Date: 06/28/2023

Complaint: 20215601

I am rejecting this response because:
Until I contacted my bank and was given the *** transaction ID numbers for the double charges, Amazon continued to claim that they did not have the money. Once presented with the
transaction numbers from my bank clearly showing they had in fact received the double payments, they finally refunded me by saying I received "damaged" product. They claimed to have no accounting of the money they had mistakenly taken out of my checking account. Although my money was refunded after forcing them to reference the transactions, I feel that Amazon's insistence that I was not charged during numerous phone calls was frustrating and a waste of hours of my time. I have disconnected my checking account from *******************************************, and will never allow them to access it again.
Sincerely,

*************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 apple watches via Amazon order #***-3694630-7162622. I returned all 3 watches via *** to Amazon. The tracking details are attached below and show that the watches were delivered to Amazon.1Z9WX3422656501838 - 2 units - Delivered on Apirl 21st.1Z9WX3422656501785 - 1 unit - delivered on April 25th.I have only received refund for 2 of the watches. The refund for the 3rd unit is still pending. Please issue me this final refund of $323.00
Business Response
Date: 07/05/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days.

In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 19 June 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20215511

I am rejecting this response because: *** has provided tracking information that shows return package has been delivered to Amazon. Amazon did not process the refund for all the returned items.

Sincerely,

*****************************
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unauthorized charges on my credit card from Amazon. These transactions are not in my own personal Amazon account, and multiple ********************** employees verified they see the card being used by another Amazon account/person. This is the SECOND TIME this has happened, and verified that someone else, that I do not know, with a different Amazon account is using my card. Two separate cards. Amazon refuses to resolve the matter. The recognize and admit the fraud, but say they cannot do anything, they cannot refund me. My information is not secure with Amazon. They are allowing people to use stolen data, and commit identity theft on their website with no resolution or assistance to the victim.
Business Response
Date: 06/22/2023
Hello ********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable locate any amazon account under this email address.

We request you to write to us from the email address which is registered in your amazon account using the exact subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/22/2023
Since Amazon emailed me directly instead of just through BBB,*************** the SECOND TIME. ******************* is the Amazon account email
Business Response
Date: 07/11/2023
Hello ********,

I'm ********** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing the issue they were unable to find the charges you've mentioned. In case if you have more details in this regard such as order number then please share with us so that we can review further.

If there no other information available in this matter, then I recommend you dispute this charge directly with your bank.

To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/13/2023

Complaint: 20215438

I am rejecting this response because:

the charges are on my statement as AMAZON

I provided the transaction ID and the first rep found the charges. The charge is from Amazon, its somewhere in your system and youre allowing fraud to occur within your database

Sincerely,

*****************************
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I authorized Amazon by way of a purchase to withdrawal $404.46 from my checking account to buy a kayak. Since that purchase they have charged me six times for that purchase. Amazon keeps telling me each time I won't get any more charges etc. I've spent hours trying to resolve it. I still don't have a kayak. My bank helped with two charges temporarily that I have to pay back. But since the charge was paid by my bank account and routing number instead of my debit card the bank said there's nothing they can do. I can't believe they can take $2400 out of my account and no one cares. I'm going to try and find an attorney if this doesn't help me. Again those two credits are from my bank NOT Amazon. I have lots of emails I can send after I speak with someone. Lots of documents.******
Customer Answer
Date: 06/26/2023
I wanted to add something to my complaint. After taking my money $404.46 six times , so over $2,400 dollars Amazon was blocked by my bank by way of stop payment. Subsequently Amazon.com has taken my account and put it on hold and sent me to collections for the first time in my adult life. So this has been escalated from bad to worse. I'd like someone to contact me or at least add my most updated information from this email to my complaint please. Thank you. The ****** office didn't answer when I called. *****************************
Customer Answer
Date: 06/29/2023
Will you need the information to the collection agency as well ? I have that but j can't dispute anything because you have to type in a case or reference number and Amazon didn't give me one . It won't let you proceed online without one and there is no actual human to speak to. Add that to my complaint please.

Business Response
Date: 07/04/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the account and the order in question, upon checking the order I see that there are multiple authorizations on the payment method. But

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.

Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

In case the bank is unable to help you, we request you to provide us the charge IDs from your statement so that we can review them and assist you further.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/11/2023
Yes I am and have been patient. Will you need the information to the collection agency as well ? I have that but j can't dispute anything because you have to type in a case or reference number and Amazon didn't give me one . It won't let you proceed online without one and there is no actual human to speak to. Add that to my complaint please.
Customer Answer
Date: 07/11/2023
Add this to my case. This is straight from my Amazon account. It even shows they took 7 withdrawals. I only see six in my actual account. But this is wild. They can't ignore thier own information here. Wow. Even has the order #
Customer Answer
Date: 07/11/2023

Complaint: 20215398

I am rejecting this response because:
I have contacted my bank. The bank took action against Amazon as you can see from the email I've attached. After my bank gave me back FIVE out of the six charges Amazon gave the bank back those charges. However as you can clearly see from the emails I am still owed for the sixth charge. My bank didn't have the money they had to ask Amazon for it. And they got it. Also I DONT HAVE A GOD **** KAYAK. My order was cancelled upon my many many requests. So Amazon owes me for the sixth charge. I have contacted an attorney and plan to make Amazon be held responsible for all of this s*** All my time my calls my endless stressing and calls to my bank and emails and chats with Amazon. They owe me for my time hours and hours. Also IM IM F****** COLLECTIONS!!!!! THEY OWE ME. I'm in collections with TRS recovery . Amazon needs to fix that s*** I've never been in collections and I'm not about to let them ruin my credit almost 800 credit score. So someone will more than likely be hearing from an attorney soon. Pay me my money and take me out of collections. NOW. And pay me for my time. At least 10 hours or more at this point. Not to mention my mental pain and suffering.

*****************************************************
Customer Answer
Date: 07/12/2023
Add this too. So... This morning Amazon out back the money they owed me but as usual they screwed it up. If they would actually READ what I j sent them they would know they only owed me $404.46 because the bank already took care of the rest. Instead they sent me all the money back. My bank had to reject it and they are sending it back to Amazon today. They told me they can't keep it since it want the correct amount. They are going to go through Amazon directly to get the last $404.46. So now Amazon just needs to TAKE ME OUT OF COLLECTIONS and pay me for all my time . I'm going ahead with the attorney.
Business Response
Date: 07/19/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've requested you to get in touch with TRS in this matter. Please reach out to TRS collections at *************** for assistance.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/21/2023

Complaint: 20215398

I am rejecting this response because: I have attempted to dispute the trs recovery and have gotten absolutely no response. Maybe they realize I never got the freaking kayak. How can anyone put someone in collections for a kayak that was cancelled in the first place. Not to mention THERE IS NO HUMAN BEING TO SPEAK TO AT TRS RECOVERY!!!!! NO ONE, ! It's all voicemails telling you to dispute online. What a mess. My bank paid me back everything I was owed . Then Amazon deposited $2,800 into my account. At that point I only was owed one last ******, my bank agreed to finally pay that instead of trying to get it from Amazon . I called my bank and said I have money that doesn't belong to me. They sent it back to Amazon. WHAT KIND OF COMPANY CHARGES ME OVER 2K FOR A CANCELLED ITEM THEN SENDS ME TO COLLECTIONS THEN DEPOSITS ALL THE MONEY TO ME AND STILL HAS ME IN COLLECTIONS FKR THE FIRST TIME IN MY LIFE??? Good thing I'm honest and has the bank send it back. Good lord you people are all at the highest level of incompetence. I've been paid back all the money owed to me directly from my credit union and they are attempting to recover the money from Amazon. To my knowledge they have successfully received most of it. Now TAKE ME OUT KF COLLECTIONS, I RECEIVE LETTERS BUT NEVER A PHONE CALL. I can't wait for the phone to ring.
Feel free to call ***** at the credit union his number is on the attachment.

*****************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a smart air diffuser off of Amazon. It broke within a couple days. I contacted Amazon for a refund. They picked the package up from my house on 4/17/23. It was delivered to Amazon on 4/20/23. It takes up to 60 days for a refund. I keep calling them because I havent received my refund and they are telling me they never received the package. They make me call *** cause they were the ones that shipped it out. *** shows on their end that the package was delivered on 4/20/23 also! I have spoken with several employees and supervisor over this issue. They hang up on us all the time. Im over this ring around the roseie game. Its been 2 months and this issue still hasnt been resolved or fixed. Now the supervisor is telling to wait till 6/28/23 and if still no refund to callback and we will go from there! I will no longer be ordering anything from Amazon after the way I have been treated. I held up my end of the bargain now they want to keep the package I sent back to them along with my refund. I want everybody to know what Amazon will do to you! Please help me resolve this matter. They want to put it on my Amazon account but I dont want to shop with them anymore. Feel free to contact me by phone for any other questions ************
Business Response
Date: 07/09/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing you Order return, I can see there is a tracking update. However, our fulfillment center hasn't received the item.

As you confirm that you returned the item, we are trying to process a refund.
Unfortunately, the system isn't allowing refund of $32.10 to your Credit card. Would that be fine if we refund full amount $156.21 to your Gift card balance.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
*****************************************;
Customer Answer
Date: 07/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was locked due to a gift card, and I provided the receipt for the gift card to the Amazon special team. However, after receiving it, they blocked the account and did not tell me the reason for the lockdown. He also said that I won't reply to me if I send another email. I want to know the reason for being banned.
Business Response
Date: 06/30/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/30/2023.
Sincerely,
Ann
Amazon.com
Customer Answer
Date: 07/06/2023
case number Id?******** I submitted what Amazon requires from me to them. They said that they provided a response within 24 hours after submission and have not received any emails for more than 24 hours.
Business Response
Date: 07/20/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 07/21/2023

Complaint: 20215043

I am rejecting this response because:

My account has been closed. What about my gift card and balance I hope it can be returned to me

Business Response
Date: 08/07/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 08/14/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Business Response
Date: 08/24/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Business Response
Date: 08/26/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Business Response
Date: 08/29/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/19/2023.

Sincerely,
Amazon.com
Business Response
Date: 09/03/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 09/09/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 09/09/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is doing illegal things. They charged me for a membership I cancelled. I take screenshots of the chats. They told me its cancelled bug still went ahead and charged me the following week. They have been delivering some of the packages to other places. Heavy packages knowing I made a complaint before explaining I cant carry heavy things. Amazon keeps sending damaged merchandise or use merchandise and they make it very difficult for you to get your money back. Another illegal thing they do. They are not supposed to mislead the custumer sell something as new when is used and not new. Somethimes broken and or damaged. Amazon owes me money. I have taken the time to call and go to the chat to solve this matters and the custumer service closes the chat or is disrespectful or unhelpful. No wonder amazon is being sued from many angles. I want my money back . I want my refunds. Asp.
Business Response
Date: 06/23/2023
Hello ***,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about damaged items and charges on your Prime account.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************.
Customer Answer
Date: 07/02/2023
** surprised amazon is saying they dont know wich order Im talking about when they can find it by my address and the numerous chat conversations we have had with amazon customer service chat. The email of the account is ****************************** I want amazon to call me
Business Response
Date: 07/31/2023
Hello Mia,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing Order ID. Sorry to inform you that we do not have an option to call at this time.

Upon reviewing, I do not see any Prime charge on your Amazon account.

Could you please help us with Order ID or 9 digit alpha numeric charge ID from your bank statement for further investigation.

If you still need help through call, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We hope to see you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:06/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 19, 2023 I ordered a movie "***** Mutiny" DVD from Amazon Prime, Order #***-5342490-8993005. The reason I ordered this movie from Amazon and not another company is because Amazon advertised I would receive the order on June 20, 2023. I am attaching 3 pieces of evidence proof that Amazon stated it would be delivered on June 20, 2023. I did not receive the order at any time on June 20, 2023 and do not have it now. It is a common practice for Amazon now to LIE about when you will receive orders to entice you to order from them. I believe it is false advertising. I have read that Amazon is supposed to give Prime Members a free month of prime when they do not keep their word on delivery dates. I am asking that Amazon to deliver my order and compensate me in accordance with others for their failure. Thank you.
Business Response
Date: 06/22/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the delay caused with the delivery of the item 'The Caine Mutiny' purchased in the order #***-5342490-8993005.

While we do our best to adhere to our delivery estimates, our inventory is constantly changing based on information we receive directly from our suppliers. Occasionally, unexpected fluctuations in supply will add time to our original delivery estimate and rest assured that this is not the kind of service we want to provide our Prime customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon.

I see that the item was delivered successfully on June 21, 2023. For the delay caused on the shipment, as a token of apology I've issued a $10 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

Further, the option of Prime extension is no longer an option available on our website.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a 3 rd party seller, my Amazon account was suspended over a single ASIN, which was my first and only violation (AULZHDNJV32SB). I was a new seller and made a mistake in sourcing. I have offered Amazon invoices from my prior supplier and my new supplier which were rejected. I have ceased sourcing from my prior suppliers. I have vetted a new and reputable wholesale supplier for moving forward. I implemented a plan of action to remedy my mistake. I have been trying so hard to demonstrate Im worthy of a second chance. I just need someone to review my appeal and new supplier instead of basing reinstatement on a supplier Im no longer using. Please investigate the work I have put in and please offer the chance to have my account reinstated.
Business Response
Date: 06/22/2023
Hello,
Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate Seller account. We require more information to complete our review. We have requested the necessary information from the seller via email on 06/22/2023 13:04 PDT.
Sincerely,
Amazon.com

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