Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,249 total complaints in the last 3 years.
21,822 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Id have selected in my account to have my packages delivered to my patio next to my front door.For the past month my packages are thrown over my fence into my yard, in on top of my herbs garden damaging my herbs.Delivery photos from employees photos the packages in my yard and notes on delivery placed on patio by door.This is falsifying a document for the employee, misrepresentation, and willfully lying to the employer.I pay for a service and have directions on my account on delivery; they treat me and my property like trash.I will start to post on social media videos and photos of each event from now on until this is corrected.Also Delivery ********** electric Amazon vans use my double drive way to back into and make u turns whether or not I have a delivery. I work from home with my office facing the street and almost daily Amazon uses my person driveway to back into for no reason, numerous times the driver has almost backed into my cars.I am sure reversing my in a residential neighborhood is not part of driver training with Amazon, nor is throwing good paid for in full over a dance like a damned animal.Amazon customer service has been negligent on correcting these in going issues; this needs to stop I pay for a membership to be treated respectfully not like trash.
Business Response
Date: 06/24/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, I'm sorry to hear about the experience you had with your recent orders.

We would like to investigate in this matter further, we request you to share the order numbers where you've had such experience.

Rest assured, once you share the order numbers we will investigate further and address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/28/2023
Photos showing the order numbers and where the employees thrown the packages in my yard then noted the Amazon system as being delivered to my porch by my account setting for deliveries.
Business Response
Date: 07/20/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and shared your feedback to the concerned department. They will investigate the issue and take necessary action if required.

However, we will not be able to share any outcome of the investigation.

We appreciate your feedback in this matter, as it helps us continue to improve our store and provide better service to our customers.

Once again I'm sorry for the inconvenience in this matter. We will make sure such incident never gets repeated.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 grow lights from Order #: 114-0292719-1405049. They were returned at the same time. Then on June 5th, I received a reminder to return the item by June 15th or they would take back my refund and charge my original payment method. Right away I chatted with an employee who stated the email was sent in error, they saw it was returned, and I would not be charged and not to worry. Of course on June 20th, I received an email saying it hadn't been received and my original payment method was charged for $40.08. This CONTINUES to happen with Amazon where I have spent well over 8 hours in the past year correcting their mistakes via ************* This happens to THOUSANDS of amazon customers, and many who don't notice are being scammed. I know to take pictures of my return receipts, chats, etc. because of all the lies and issues. Refund me my money immediately.
Business Response
Date: 06/23/2023
Hello ****,

I am ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you have been charged for a returned item.

Rest assured, we have processed refund of Retrocharge today on Friday, June 23, 2023 at 2:08 AM (PDT)
Refund amount $40.08 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/23/2023

Complaint: 20217966

This is what I was told when I chatted with customer service. Its very unfortunate a customer has to go thru such great lengths to get their refunds.

I truly feel empathetic towards the individuals who dont ever realize this is happening, or the elderly. That is fraud & you are stealing money.

From now on each time this happens, I will go to the BBB. I will not be wasting my time, hours with your useless customer service that stands to only benefit their own pockets.

Start doing better Amazon and thank you for your prompt refund the third time around with this item.

Sincerely,

***********************
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For six weeks I have not been able to get into the second tier of my Kindle Direct Publishing account (a department of Amazon). The issue is that after getting into my KDP account I wanted to change my bank and my phone number. I have moved to another state. In order to have access to that section of my account I have to enter a digital code that is sent to my email. The code, when entered, does not work. The bypass recovery system for getting around the 2 tier system does not work either. For over 3 hours I have been dealing with mostly incompetent and insensitive representatives of KDP and Amazon who have just been passing me around and having me repeat ineffective procedures that do not get me into my account. No one would connect me with a person who can solve this issue, even when I asked. I have discovered that many of the representatives lied to me, which only delayed my search for a solution. It is great that there is so much security; however, it becomes ridiculous when the security is so good even the client cannot get in!! Even when I explained that I have been passed around for over 3 hours with no results, there often was no sensitivity to my situation. Often no one even seemed to listen to what I have already tried. I have learned that this security problem is not rare. Amazon employees have brought these situations and their concerns to superiors who have done nothing to address them. I am a patient man, but after over 3 hours I feel that I am being tortured. How would you like to be treated in this manner? It would be in the best interest of clients and the company if the 2 tier security system can be repaired and a more accommodating path to technical support can be established. Because this is a business of publishing and selling books this is a serious issue.
Business Response
Date: 07/12/2023
On 07/05 the *** Executive Customer Relations team was made aware of the BBB complaint from ****************** regarding their account access issue. We tried to contact them via phone to understand more about the issue but were unable to connect. During our investigation, we confirmed that the issue is with the *** not being accepted on the *** account. Since the two step verification process is handled by the main Amazon **************** team we referred ****************** to contact them for further assistance.
Customer Answer
Date: 07/15/2023

Complaint: 20217701

I am rejecting this response because:
The suggestion they made does not work and I had already told them that previously in my complaint to BBB that was forwarded to them, and many, many times previously with other reps. ** one wants to realize that what they are recommending is not working with my account. If you go online anyone can see that Kindle Direct Publishing is treating many people the same way by not sincerely addressing their concerns or even listening to the concern.. By the way, the the phone call that was made was in the morning when we could not answer. They left no return phone number and never called again. ****** is obviously not really interested in helping..do not know why. I anticipate, based on the experience of other people's complaints, that KDP may do something more serious to my account in the near future.

Sincerely,

***************************
Business Response
Date: 07/27/2023
On 07/07 *** supervisor messaged publisher with 2SV recovery steps. Publisher has two *** accounts which he is not aware of. He may have created another account by mistake. On 07/19 the *** Executive Customer Relations team provided available options for account merge .We also informed publisher that the issue he is facing is not related to *** because he is still receiving OTP but it is not accepted when entered in system.We have educated publisher to reach out to Retail customer service for more help on this matter .
Customer Answer
Date: 07/27/2023

Complaint: 20217701

I am rejecting this response because: They continue to provide information to me that does not work in resolving the issue. I responded to the above message and Kindle ignored it and just sent BBB the above announcement as though it resolves the problem. It is not helpful to just continue to continue to go in circles and not take the issue seriously.

Sincerely,

***************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned vacuum that was ordered same day I got it. It's been 2 weeks and I get email saying to return it when I already did. They are are saying incorrect item was returned but I did not even open the package. I have tracking number and Receipt for the return same day of delivery.
Business Response
Date: 06/22/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the refund for the return of the order #***-2251501-9005002.

As informed by our specialist team, the product we've shipped and the one we've received is different. We do not have an option to refund, unless the correct product is returned and processed by our returns department.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/22/2023

Complaint: 20217330

I am rejecting this response because:
I returned the exactly same product unopened. I tried to refuse the item when *** delivered it but they asked me to drop it off. I attached proof of return tracking. If the item is incorrect please ship the item to me back so I can confirm this information or please provide Evidence of your claim.
Sincerely,

*******************
Business Response
Date: 06/27/2023
Hello *****,

As informed already by our specialist team, we cannot take any action.
All incorrect items disposed. This is mentioned in our help pages:
***********************************************************************************************************************************************************************
We hope to see you soon.

Best regards,
Abhishek
Amazon.com
Customer Answer
Date: 06/28/2023

Complaint: 20217330

I am rejecting this response because:
I have been provided no evidence of any incorrect item. I have been sent the same reply with no update when asking for evidence . Nothing has been shown to me that item you received was incorrect. I on the other hand have evidence the correct item was sent and there is an mistake on your end.
Sincerely,

*******************
Initial Complaint
Date:06/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered WeSkate Skateboards for Beginners, Upgraded 31"x8" ***************** Skateboard for Kid Teen Adult, 8 Layer ******** Maple Double Kick Concave Cruiser Trick Skateboard with All-in-1 Skate ************ on June 17, 2023 from Amazon. This item was in stock and in still showing in stock on the website. Information on skateboard has only been I will receive and email when it ships. After repeated attempts to get some sort of information from the Chat Assistant on the Amazon website I attempted to resolve over the phone. The only information I was given was that the item is not near me so they need to locate the nearest warehouse that has the item so they can ship it to me. I just need to keep waiting. When ANY OTHER questions were asked by me the replay was the same. It was not at a warehouse near me so they are trying to locate it at the facility closest to me. I just need to wait. The lack of information on the location of the item purchased that said it was in stock is VERY troubling. The situation seems more like they do not have the item in stock and are waiting to get it in stock to ship even though it says in stock. They are falsely advertising stock amounts to not lose out on sales.
Business Response
Date: 06/28/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed issue with the shipping of your order for the WeSkate Skateboards for Beginners and have looked into options. I see the order could not be shipped due to "Current Website Availability: Currently unavailable".

The order was cancelled on Sunday, June 25, 2023 at 12:53 AM (PDT) and the payment authorization on the order has been cancelled.

In case you still need the order, I would recommend you look for a comparable item shipping to your location and place a new order.

We appreciate your feedback in this matter and have forwarded it to the correct team internally. I do not have any other information at this time.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/29/2023

Complaint: 20217287

I am rejecting this response because: it was not shipped due to being held up in shipping. The above response is not in line with the official response from Amazon. I have been lied to and told different things each time I communicated with Amazon.

Sincerely,

*************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this dress in early May, I returned it back unworn at the end of May. My tracking # from **** indicated that this order was picked up from the post office on May 26. I have not received a refund since then. I contacted the seller on June 13 and they said they will check with the warehouse in which I have yet to receive an update. I contacted Amazon today to complain and they stated there is nothing they can do until the seller makes a return label. However, a return label was created in order for me to return it in which I did. I just want my refund-- its been close to a month since I returned the item. The item cost ***** before shipping and handling. With shipping and handling it cost $124.98.
Business Response
Date: 07/01/2023
Hello Ms ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-74842479469015.

I can confirm a refund of $124.98 was issued to your payment card on June 22, 2023. The refund will reflect in your statement in 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
******************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to request a refund for my order #***-4882162-5492218, an Apple 2022 12.9-inch iPad Pro (Wi-Fi, 256GB) - Space Gray (6th Generation).I ordered this iPad on November 17, 2022, and it was delivered on November 20, 2022. Upon initial use I noticed the battery was not performing correctly. It drained very fast and charged very slow. I spent the next few weeks with Apple customer support trying to fix this issue. Then at day 40, the iPad died and was not able to be turned back on.I called Apple customer support many times to try and get it turned back on, as it had my banking information on it. Every suggested method of getting the iPad to turn back on failed. Eventually I got an Apple customer service agent who came up with an idea to hook it up to my Apple 2008 Mac Pro. This worked and was then able to reset the iPad before sending it back.Apple gave me the option to exchange it directly with them, but I chose to send it back to Amazon, where I purchased it, since I had until January 31, 2023, to do a return for holiday purchases.The iPad was delivered successfully to the Amazon warehouse in *********, ** on January 5, 2023. It has now been over 5 months (167 days to be exact) and I have still not received a refund.Please refund me for this order, a total of $***9.66, back to my Amazon Gift Card Balance, which is how I paid. This matter deserves to be resolved.The *** tracking # 1Z67561Y2603576569 - I am attaching the Proof of Delivery sent directly via email from *** showing the iPad was successfully delivered to the Amazon Warehouse in *********, ** on January 5, 2023 at 6:00 PM received and signed for by DOCK. - I am attaching the *********** receipt from December 30, 2022.- I am attaching the tracking information displayed from the *** app. - I am attaching the official order details.The iPad was carefully repackaged in the original packaging in new condition, including the protective film, with all of the original accessories.
Customer Answer
Date: 06/27/2023
Hello BBB,

This is for Complaint #********

I am providing my full complaint, which exceeded the **** character limit. I was unable to fit all of the pertinent information into the limit, so I am providing it here in the hopes that it can be attached to my complaint:

I am writing today to request a refund for my order #***-4882162-5492218, an Apple 2022 12.9-inch iPad Pro (Wi-Fi, 256GB) - Space Gray (6th Generation).

I ordered this iPad on November 17, 2022, and it was delivered to me on November 20, 2022. However, upon initial use, I noticed that the battery was not performing correctly. It drained very fast and charged very slow. I spent the next few weeks with Apple customer support trying to fix this issue. Then, at approximately day 40, the iPad completely turned off and was not able to be turned back on. It was essentially dead.

I had to call Apple customer support a number of times to try to get it turned back on, as it had my banking information on it. Every suggested method of getting the iPad to turn back on failed. Eventually, I got an Apple customer service agent who came up with an idea to hook it up to my Apple 2008 Mac Pro to see if it would turn on. This happened to work, which was great because I was then able to reset the iPad Pro before sending it back.

I have owned three other iPads over the past 10 years, and none of them have ever died on me like this. Additionally, the battery on this iPad has never performed correctly, so it was clear that it needed to be returned.

Apple gave me the option to exchange it directly with them, but I chose to send it back to Amazon, where I purchased it, since I had until January 31, 2023, to do a return for holiday purchases.

The iPad was delivered successfully to the Amazon warehouse in *********, ** on January 5, 2023. It has now been over 5 months (167 days to be exact) since then, and I have still not received a refund.

I have been patient and waited long enough for this item to process. I feel that whatever is wrong at the *********, ** warehouse is Amazon's responsibility. I was told to wait 60 days and that after 60 days I would be automatically refunded, but that never happened. **************** on this matter has been an absolute nightmare and a huge waste of time. I have been told something different with each contact, and the way I have been treated has been completely unprofessional.

The last time I contacted Amazon customer service was on April 29, ************ PM. I was told to wait more time and that I would eventually be refunded. However, I have still not received a refund, and I am at my wit's end.

This is the note left on my profile from that last phone call:

"customer have issue with the item that the item is returned but customer didnt get a refund from past 4 months. item had a software issue where the item was not charging and finally went off. please escalate this issue to the team possible as customer is really disturbed by this. customer has been advised the best that to be done is to wait for some more time and to keep checking for further updates in future."

All the best

Best regards,
Sindhuri

Thank you.
Amazon.com

I have been an Amazon customer for nearly 20 years, and I have never had such a horrible negative experience. I have contributed to Amazon reviews and have only been a good customer and received good customer service until now. Obviously, I will not be doing any more business with Amazon until I am refunded.

Please refund me for this order, a total of $***9.66, back to my Amazon Gift Card Balance, which is how I paid. This matter deserves to be resolved.

The *** tracking # 1Z67561Y2603576569
I am attaching the Proof of Delivery sent directly via email from *** showing the iPad was successfully delivered to the Amazon Warehouse in *********, ** on January 5, 2023 at 6:00 PM received and signed for by DOCK.
I am attaching the *********** receipt from December 30, 2022.
I am attaching the tracking information displayed from the *** app.
I am attaching the official order details.
The iPad was carefully repackaged in the original packaging in new condition, including the protective film, with all of the original accessories.

I understand that you may need some time to investigate this matter. However, I respectfully request that you expedite your investigation and issue me a refund as soon as possible. I am very disappointed with the way this matter has been handled, and I am hoping that you will take my request seriously.

Sincerely,

***********************
****************************.
*******************, ** 80526

***********************
************

Business Response
Date: 06/28/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed your complaint and understand your concerns regarding the refund for the return of the order #***-4882162-5492218.

I've verified with our return centre and they've confirmed we've not received the product in the package at our return centre and we cannot take any action on this order. We request you to contact the carrier.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/28/2023

Complaint: 20217209

I am rejecting this response because:

The photo evidence I provided is 100% proof that the package was delivered to the Amazon warehouse in *********, **. This Amazon customer service agent either did not look at or completely ignored this undeniable fact. This agent merely copy and pasted a canned response.

Once again, I am uploading:
- Proof of Delivery sent directly via email from *** showing the iPad was successfully delivered to the Amazon Warehouse in *********, ** on January 5, 2023 at 6:00 PM received and signed for by DOCK
- The *********** receipt from December 30, 2022

- The tracking information displayed from the *** app - *** tracking # 1Z67561Y2603576569

- Official order details for #***-4882162-5492218??
Please refund me the full amount of $***9.66 as I have been patiently waiting over 5 months (175 days to be exact) since the package was successfully delivered and signed for at the Amazon warehouse in *********, **.

Sincerely,

***********************
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The seller account named *********, owned by me, *************************, was mistakenly deactivated by Amazon (Mexican marketplace) due to the system linking it to another seller account which was deactivated. I contacted Amazon Support via phone, and a representative provided me with the following storefront information for the associated account: *********** team and I conducted a thorough investigation and discovered that the Virtual Assistant (*****************************), who provided me with the services, also served the owner of the seller account mentioned above. Unfortunately, due to privacy policy considerations, the Virtual Assistant (*****************************) refused to provide the contact information of the owner of the associated seller account. Therefore, I cannot and is not obligated to assist in reactivating a seller account with that I have never had any business. I found that the Virtual Assistant (*****************************) logged into my seller account, *********, and the seller accounts of other clients from the same IP address and PC. Also, to replenish the inventory, she cooperated with a Chinese supplier whose business address she added to the Business Addresses section on my account without my knowledge. As a result, Amazon's system mistakenly concluded that I owned the seller account mentioned above. However, this is an erroneous statement. To support my claims, I have attached the following supporting documentation: 1. Virtual Assistant Services Agreement; 2. Notice of Termination; 3. Affidavit. Please also review the Plan of Action to get more information regarding the erroneous deactivation of my account and steps I implemented. So, I request the reactivation of the seller account named *********, as its deactivation was in error.
Business Response
Date: 06/22/2023
Hello from Amazon,

I am happy to inform that ******* Partner's account has been reinstated.

Thank you contacting us.
Initial Complaint
Date:06/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team,I am writing to you as a last resort since all of my submissions have been rejected unreasonably. My Amazon account was suspended due to the authenticity complaint and I provided the Amazon team with all the requested documents and resolved all the complaints in my account health, but my account is still suspended. I have already resolved all the issues in my account health, including the authenticity of the **** B00BIZDI0A(Please review the screen of my account health to make sure there are no complaints). Besides, the **** B00BIZDI0A has been reactivated by the Amazon team on 22 May 2023 which additionally confirms the valid documents of my supplier( I also attached the performance notification regarding the reinstatement)I sourced the items from well known *** supplier, *************** I contacted my supplier, *************** and I was informed that my receipts confirm the source of goods and there is no need to add additional documents because these receipts are valid. Therefore, my supplier cannot provide me with other documents except for the receipts I already sent to Amazon.There is a list of information that can help you verify my documents and supplier :1) Supplier information:Name - ************** Phone number - Store: *************, *********** Desk: ************* Address - *********************************************** Website - ***************************)Items descriptions - ** LT120F Genuine Replacement Refrigerator Air Filter, White 3) Items quantities - First package(First invoice) - **** Units, Second package ***** units. The Item quantities fully cover the number of sales in my Amazon account 4) Invoice dates - 02/07/23,11/07/22. Other relevant information I highlighted on my invoice in the orange color I hope this information will be enough to prove the authenticity of the items for the ****: B00BIZDI0A and reactivate my account. Best regards, ******************************* LLC
Business Response
Date: 06/23/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a followup to BBB Complaint # ********. At the same time I purchased a computer I also purchased AppleCare order D01-2045376-3613035. The computer was damaged in shipping and weeks later I received a refund after complaining to BBB. I purchased a new Apple computer from a different seller on Amazon and the AppleCare did not transfer. Since Amazon does not provide you with the purchase information of AppleCare or the serial number of the computer it is assigned to, Apple could not transfer either. I purchased AppleCare directly from Apple and I have requested a refund on the original purchase since it is completely unusable. I have spent at least 4 hours attempting to get this refund and responded to multiple automated emails from Amazon with no result. This process started within the 30 day purchase window but now Amazon says they can't refund because it has been longer than 30 days. Amazon states that it is a software download but all it is is a PDF containing the terms of Applecare with no proof of purchase. I would like a refund of my $169. I do not believe Amazon should even be selling this product since they can provide no proof of purchase to Apple.
Business Response
Date: 06/22/2023
Hello ******,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I have reviewed your complaint in detail regarding the Order ID: *******************. I am afraid we will not be able to issue a refund from our end.

You'll need to contact Apple directly to receive a refund for your AppleCare plan. You can contact them at **************

You will need to provide Apple with your AppleCare information including your name, Serial Number, and Agreement Number.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

******
Amazon.com

*****************************

Customer Answer
Date: 07/03/2023
********- this complaint was addressed when a refund was finally issued after previous denials. I am satisfied with the final result but not the handling of the situation by Amazon.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.