Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,249 total complaints in the last 3 years.
21,822 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My seller account was deactivated due to violating the **** Creation Policy. According to the initial notification from Amazon, I must submit a Plan of Action and supporting documentation to reactivate my seller account.I have provided all the necessary information. I have clearly outlined the Root Cause and Corrective/Preventive Actions per Amazon's requirements. Additionally, I have attached the following supporting documentation:-- Virtual Assistant Services Agreement;-- Notice of Termination; -- Screenshot of the Inventory Section on my account.The supporting documentation is sufficient for an objective and thorough review. However, my appeal was rejected on the grounds of providing "insufficient information." It is a clear mistake, as the information I have provided fully covers and describes the violations on my seller account for any reasonable person.Based on this fact, Amazon Support did not adequately and attentively review my Plan of Action and supporting documentation. Therefore, I request that Amazon Support dedicate sufficient time to my appeal process and thoroughly reconsider it. Subsequently, I request the reactivation of my seller account, as my account now complies with the reactivation requirements. Many thanks for considering my request.
Business Response
Date: 06/24/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/24/2023. Thanks, Amazon.com Seller Performance
Initial Complaint
Date:06/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon listed an item on their website that is misleading for customers. In one section of the page, theres a portion for refunds which reads Eligible for Refund or Replacement but when I tried to return I was denied stating the item is non-refundable. **************** said they couldnt do anything, I spoke to their manager/supervisor and did not provide any assistance. I wanted to write a formal complaint but representative had no knowledge on doing so. This has been frustrating and i feel betrayed with the verbiage used for refunds. If the site simply put non-refundable as the text then this would not cause any confusion.
Business Response
Date: 06/23/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-6286678--3357819.

The informed shared by our customer service representative is correct , the product is non returnable. When you hover the mouse over the return section, you'll see a dialogue window opening which says "This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement."

If you have any issue with the order, please contact the manufacturer for assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:06/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I registered an amazon *** buyer account (E-mail: ********************* and wanted to make a purchase from *********. I even made many successful purchases in the past. But as soon as I made a payment for one of my order, my account was closed by ******************** stating unusual payment activity. I even provided them all the requested documents but still they didn't provide any help and closed my account. Therefore, I am writing to express my deep concern and dissatisfaction regarding the closure of my buyer account on ********************** due to alleged unusual payment activity. I was shocked to receive the notification of account closure, as I have always been a loyal and responsible customer.I want to clarify that the unusual payment activity mentioned was not a result of any fraudulent or unauthorized action on my part. I have always prioritized the security of my payment information and have never engaged in any dishonest or unethical behavior.I kindly request a thorough investigation and reconsideration of the closure of my buyer account. ********************** has been my trusted online shopping platform and its closure has caused significant inconvenience and disrupted my ability to access essential services.I am willing to cooperate fully, provide any necessary documentation, and assist in resolving this matter promptly. I sincerely believe that this closure is a misunderstanding, and I request the reinstatement of my buyer account to resume my seamless shopping experience.Thank you for your attention to this matter. I eagerly await a positive resolution and the restoration of my Amazon buyer account.
Business Response
Date: 07/04/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/4/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 07/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:06/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6-7-23, amazon received some Items ORDER # ***-0488535-4115450 that I returned because they were not the right size they were too small, I was refunded for only one item when I should have been refunded for three, I waited for 2 weeks to see if it was going to go back into my account, and it hasn't now each time I speak to agents and the last supervisor I spoke with was ***** on 6-22-23 at 12:15 am who tried her best to tell me any lie she could to not give me back my money when these items have already been partially refunded, I should have received my full refund because there is no way they are going to go back into the items that have already been received...I need to be refunded for the rest of the items that haven't been refunded please...that is the worst step is getting a refund back from Amazon when they try to keep my items and my money that is the only thing I don't agree with please correct this...2nd issue ORDER # ***-1055076-5806602 I ordered some boots on June 16 didn't get to me until June 21st..there is no need to be a prime member if I have to wait for a week to receive my item....please compensate me for this issue extending for 6 days when I should have received this in 2days...and there is no need being a prime member if I have to wait to receive my order 6 days later
Business Response
Date: 06/23/2023
Hello Marquis,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Once the carrier receives your return package, it can take a while to arrive at our **************.

In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Our ************** hasn't yet received the package although the carrier has picked it up. You'll receive an update on the return once it's delivered and processed by our **************.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by Tuesday, 8 August 2023, please write back so we can find out what happened.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/28/2023
the pkg is at amazon if you tracked it you would have saw that its alredy there, and also i was already refunded for one of the items that was shipped with it , I should have been refunded for the packages already, and when i did the return it stated that i would be refunded within 30 days it does not say anything about 60 days,
Complaint: 20219496

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 06/30/2023
Hello Marquis,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern regarding the refund for the order.

In order to issue the refund the return center needs to receive in the return center and the return should be processed.

Our ************** hasn't yet received the package although the carrier has picked it up. You'll receive an update on the return once it's delivered and processed by our **************.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by Tuesday, 8 August 2023,please write back so we can find out what happened.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 07/02/2023
order #***-5407702-6302658 which were a pair of levis shorts that i was told for 60 days that i would be refunded on july 1st 2023, order was sent back May1st 2023, then when july 1st got here only been told lies to not receive my refund, all day long agents have told lies after i was told to wait 60 days for a refund then after the 60 days i am then told everything but the excuses i was told to have me wait for 60 days for the refund, I was told this pkg has 3 tracking numbers also was told they would be sent to me but not one time did any of the 20 agents that i spoke to email me 3 tracking numbers this is a sad company that tells customers lies to keep the customers money and their package...this shows the same exact mentality that amazon shows what they do and they basically told me to wait 7 to 14 days then told to wait 60 day then when the 60 days got here they then tell me its to late to be refunded same exact cheats they did on a previous package of mine...and this is there signature move
Complaint: 20219496

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/21/2023 Contacted Amazon on 6/19 and ordered multiple items for delivery that got sent to the incorrect address. Order for cancelled and I received a refund. Today on 6/21/2023 Amazon sent me a email saying I can only use Amazon for digital purchases and not all Amazon items due to refund policys. Just requesting my account to be reinstated like any other Amazon account and not be restricted as Ive been doing what Im supposed to
Business Response
Date: 07/12/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. After thoroughly reviewing the issue the account was restricted on 21 June, 2023.

They've upheld their decision to restrict the account. An email was sent to you in this matter on Wednesday, June 21, 2023 at 1:01 PM.

You understanding is appreciated in this matter. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20219165

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item purchased 1-14-2023 was returned in January 2023. Refund for the return was received. Amazon started to send emails asking for the item back afterwards and when agents were contacted on chat, agents said to ignore emails or that they will make the notifications end. Amazon then charged $14.41 after claiming the item was not returned 5 months after it was returned and a refund was received. Amazon agent ***** stated he is issuing a refund on the week of June 14th. 6 business days later, the refund wasn't received and agents refused to refund the item. I need my money that Amazon has stolen to be refunded.Multiple other chat logs throughout 2023 are available at request, but do not fit below.4:18 PM Saran | **************** Okay, no worries.In this case I will help you with refund of the amount charged.Would that be helpful?S4:19 PM That would be great. Thank you!4:20 PM ***** | **************** You are most welcome.I've successfully issued a refund of $14.41 to your Original Payment Method. You'll see the refund in the next 3-5 business days.
Business Response
Date: 06/23/2023
Hello ********,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order number you are referring to.

Please share the order number with us, so that we can review the issue and assist you further.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/26/2023

112-4316168-5045830
Hide quoted text

On Fri, Jun 23, 2023, 5:57 AM Amazon.com <***********************************************> wrote:

Hello ********,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order number you are referring to.

Please share the order number with us, so that we can review the issue and assist you further.

We look forward to seeing you again soon.

==========================

Information received: 6/21/2023

==========================

Case Description:
Item purchased 1-14-2023 was returned in January 2023. Refund for the return was received. Amazon started to send emails asking for the item back afterwards and when agents were contacted on chat, agents said to ignore emails or that they will make the notifications end. Amazon then charged $14.41 after claiming the item was not returned 5 months after it was returned and a refund was received. Amazon agent ***** stated he is issuing a refund on the week of June 14th. 6 business days later, the refund wasn't received and agents refused to refund the item. I need my money that Amazon has stolen to be refunded. Multiple other chat logs throughout 2023 are available at request, but do not fit below. 4:18 PM Saran | **************** Okay, no worries. In this case I will help you with refund of the amount charged. Would that be helpful? S4:19 PM That would be great. Thank you! 4:20 PM Saran | **************** You are most welcome. I've successfully issued a refund of $14.41 to your Original Payment Method. You'll see the refund in the next 3-5 business days.

Desired Resolution:
Refund
None Provided

Regards,

Harasankar.M
Amazon.com
***********************************

Business Response
Date: 06/30/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked the order in question. Upon checking the order I see that a refund of $14.41 has been issue to the original payment method on Monday, June 26, 2023.

Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase an apple mouse from Amazon and attempted to return it 16 days later due to the Magic Mouse causing hand pain from carpal tunnel. The mouse is extremely small and is not made for males with large hands. I was told I could not return the device after 15 days although the 15th day was a holiday, which is ridiculous.
Customer Answer
Date: 06/26/2023
ORDER # 113-5006922-5785863
Business Response
Date: 06/29/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* return issues.

I apologize for the inconvenience.

Upon checking, I see that the return window for this item has expired and unfortunately, we'll not be able to take any action on it from our end.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:06/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Truth in advertising! The ad will say delivery by this date if purchased in said amount of time. When I make the purchase the delivery date shifts to a later date and then more often than not is late from that date.
Business Response
Date: 06/23/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about your Order delivery date and a date post placing an Order.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/23/2023

Complaint: 20218847

I am rejecting this response because: the car seat was the order I filed on. My very next order that stated would be delivered the next day if purchased is now 3 days out. This is exactly what I am complaining about.

Sincerely,

*********************
Business Response
Date: 07/02/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing Order details.

I've reviewed your Order and the delivery date assigned. The Order was advertised and was expected on Tuesday, June 20, 2023.

Unfortunately, the Order was delayed by logistics team and was delivered 1 day later than Guaranteed Delivery Date on Wednesday, 21 June. We will make sure this feedback is forwarded to logistics team to take appropriate actions on the driver.

As a goodwill, I've issued a $5 promotional credit to your Amazon account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Kindle Oasis. However, it was defective, so I returned it. I have been in chats with several people regarding the refund, as I wanted the funds to go back to my Amazon account as a gift card. I no longer have the card I used previously, as it was temporary. I just finished a chat and call, which in total took over an hour, but finally got to someone who got to the bottom of why I had not received my refund. Someone at Amazon canceled my return label. But yet, the item was returned and received, and it shows in your system. But on my end, when I log into my account, it asks if I'd like to start a return. I have attached two screenshots proving something has happened within your system.Everyone has been telling me that the monies would be in my Amazon account within 2 to 4 hours, but the lady I just spoke with on the phone is now telling me that I have to wait 30 days...even though the system is doing something different, she said that I had to wait 30 days TO SEE if the refund would go through. This is entirely unacceptable. What's more unacceptable is the horrible customer service experience that I had to endure. I have copied and pasted the conversation so that you can see what some of your agents tell people to get them off the phone. The first agent told me that Amazon didn't own Kindles and that it was a third-party product, so my refund is late. I genuinely hope someone receives and reads this message and helps me with my refund. I've never had such a hard time with a return at Amazon, and this definitely makes me think twice about ordering anything in that price range from Amazon again. The *** tracking number is *****************, but the main issue is how, why and who canceled the label. Please refund my money ASAP - $389.86 back to my Amazon account.
Business Response
Date: 06/24/2023
Hello ********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the order in question, upon checking the order I see that a refund of $389.86 has been issued to your amazon gift card balance on Wednesday, June 21, 2023.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

The gift card amount is currently reflecting in your amazon account.

The current gift card balance on your account is $345.77. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a new ** from Amazon; i also purchased a 4 year warranty with it. this was December 2021.The ** recently began working improperly. Amazon said they would send me a new one. They sent a refurbished one. I let them know it was refurbished. They said they would send me a brand new one for a $15 fee, i said okay.I then received another refurbished ** in the mail. I had sent the original back WHEN the 1st refurbished one came in because I do not have the box that the original came in, so Amazon told me to send the original ** back in the 1st refurbished **s box. I did.So, Amazon then sent me ANOTHER refurbished ** instead of the brand new one that they were supposed to have sent again. They told me to take ************** #1 and put it in ************** #2 box and send it back to them.At this point, i was supposed to have been sent a brand new replacement TWO TIMES, but instead received 2 refurbished **s.Then Amazon said that they gave me a $50 promotional credit to use on a brand new replacememnt. They said that when they received ************** #1, they would give me an "Advanced Refund" to purchase a brand new ** (along w the $50 to make up for increased price of **).This never happened. They refused to refund me so that I can buy new ** and send this 2nd refurb back. Woman from Amazon said to keep the ** and not return it bc I would not get another one and they will not refund me, then i wouldnt have a ** or a refund.They set me up and now i'm forced to have a refurbished one that they tricked me into keeping.I found out today, from Amazon, that the Return Window expired January of 2022. They should not have sent me the 2 refurbished **s. They told me to contact SquareTrade about it because I have a 4 year extended warranty BUT SquareTrade is refusing to do anything because Amazon cheated me by sending me refurbished **s instead of brand new.THERE IS MORE TO THE ****** PLEASE CALL ME AFTER 10am.I am disabled, vulnerable adult.
Business Response
Date: 07/01/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.

I understand you were promised a new replacement, however, you received a refurbished device, and haven't been able to return it.

As a goodwill gesture, I've applied a $430 Amazon gift card. This amount will be available in the next 1 to 2 business days and will be available for your next order. You can view your balance and activity *****

*************************************************

You can purchase a new Amazon ******* 43" Omni Series 4K UHD smart TV, hands-free with Alexa ***** ********************************************

Note we won't require a device return. We advise you get rid of your old device in compliance with all applicable laws and regulations. Your local government may have a hazardous waste disposal website or hotline that you can contact. You might also be able to call a local recycling center and ask whether they will accept your device.

In addition, you can refer to our help pages for additional instructions on how to recycle your Amazon device:

******************************************************************************************************

Thanks for choosing Amazon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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