Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,701 total complaints in the last 3 years.
22,001 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MULTIPLE, ONGOING ISSUES WITH AMAZON AS OF JUNE 29, 2023 THIS IS NOT A DUPLICATE CASE ISSUE #1 since JUNE 4TH when I received a damaged item I've been waiting for my refund that Amazon continues to deny. NATURIUM HYALURONIC ACID SERUM arrived broken, damaged and empty. I was instructed to take photos and send to customer service which I did and to them dispose of item which I did. TWO DAYS LATER they request more photos. I asked HOW I can send more and they never answered. I never received my refund and have spent over 10 hours on the customer service chat attempting to resolve, am always told a "special department" will contact me within 24 hours and they never once have.ISSUE #2 on 6/1/2023 I placed an order including JEETEE CERAMIC COOKWARE SET which I was able to use ONCE before the "nonstick" coating peeled and burned on both the inside and bottom. I made 4 separate attempts to contact the manufacturer via **************************** which is their only listed contact. Amazon arranged a ********** that I cannot utilize because I don't have ANY box, and Amazon told me I could use any box which *** would not accept. I am now stuck with these unusable items and a fraudulent warranty that I cannot make a claim for.ISSUE #3 regarding above two issues, I have spent nearly 12+ hours as of today, including nearly two hours on the phone. I was HUNG UP ON after the first 48 minute long call after being transferred 3 times. my issues are STILL UNRESOLVED and I now want compensation in the amount of $50 to my account for the incredible amount of time and energy I've wasted.
Business Response
Date: 07/04/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you received a damaged item and inconvenience caused with customer service representative. We never intended this to happen and we would take this feedback seriously and pass it on to our internal team.

I've reviewed your Order and understand that you are looking for a refund of damaged item. Unfortunately, we will not be able to refund this Order as it's a returnable item and we require the item back to process a refund.

For the second issue, we request you to please share us the Order ID so we can review it further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/12/2023
this is in no way unacceptable response and does not even acknowledge the issue at hand. Amazon has continued to copy and paste the same response for the past 6 weeks and in the temp to continue to harm and defraud me by not addressing the ongoing issue. The item in question is not returnable because I was told to dispose of it by an Amazon customer service rep at the time that the issue arose. I followed the steps exactly of the customer service representative who advised me to send photos of the damage and dispose of the product. over 24 hours later Amazon decided to follow up and ask for more photos, and I am not going to be punished because Amazon cannot properly train their employees to do the bare minimum and do their jobs correctly the first time. I was also misled about the cost of returning to other defective items to Amazon and was insured the ********** was free but the cost was deducted from my return and they are refusing to reimburse that as well. "******" either intentionally continues to misunderstand the issue so he does not have to address it or is not proficient in speaking English, either way I have replied directly to his many copy and pasted emails requesting a supervisor who can understand the issue and have gone ignored. reopen this case immediately as I am not going to be bullied out of resolution by Amazon. I am honestly shocked that the BBB's response is to enable them and only when I point out that they have continued to not answer the issue does anything get done. THIS CASE IS NOT CLOSED IT HAS NOT BEEN ANSWERED IN ANY SATISFACTORY MANNER AND I AM STILL AWAITING CONTACT BY A SUPERVISOR TO RECTIFY THIS ISSUE. thank you.
Initial Complaint
Date:06/29/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It all started with an order where I was double charged for in the amount of $137.81. I contacted Amazon and told them that the money was taken out of my bank account twice for one order. They said its a cancelled/fall off charge- wait 3-4 days and I wont be charged. I waited over 10 days and noticed the charge was still there. Contacted Amazon again and was told to contact the bank because they only got payment once and bank should not have taken the money out for the cancelled/fall off charge. Went back and forth. And this is when I looked at past Amazon purchases online. I found multiple charges where I was double, sometimes triple charged for one order. I contacted Amazon again and they confirmed I was suppose to be charged only once. I contacted my bank and they did an investigation and refunded me for all the cancelled/falloff charges that totaled 10 in the amount of $514.78. If i hadn't checked my bank account- I would never have known! So great- problem solved- I thought. But nope. Next morning. I have over 7-8 emails from TRS DEBT COLLECTION. I called Amazon and after multiple calls and them hanging up and avoiding and no way to contact their "account specialist" to resolve this issue- I'm still in collections for something I didnt even do. But here is the the main issue- when I spoke with TRS- the representative said to me "To be honest- Amazon is having this problem- they are trying to resolve it". So I'm not the only customer! I caught it but there maybe many more customers who have no knowledge of the double -triple charges. I called Amazon to take action to remove my name from collections but after multiple calls- hangups and telling me they will not even connect me to their payment/card **** or receiving that email from an "account specialist" - I'm here. Why is Amazon punishing a customer for their internal issue? When ********************** knows that this is taking place. No resolution - just avoidance. Punish the customer for their internal mistake.
Customer Answer
Date: 08/06/2023

Complaint ID:
********

After many hours on the phone with Amazon- Bank- TRS (20+ hours) - I was able to resolve the issue with TRS. TRS sent me a letter that shows that I'm at no fault and everything is paid after I submitted bank statements showing the duplicate multiple charges.

Amazon did absolutely nothing to resolve the issue even though they created the mess. I asked them multiple times to please help clear this up. To at least contact TRS and explain that it was an error made on their part and I have paid in full for all orders and the duplicate multiple charges were an error on their side in the system. Amazon would say to me that I was up to date and in good standing with them and they see that its an error but still would do nothing to help.

The issue has been resolved but no thanks to Amazon.

Thank you

****
Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted over two months ago by *********************** with The Black Business Accelerator Program to become a seller on Amazon. He made many promises and said I would be out of no money and receive many grants, including a $ ****** Spalt credit to cover my $ ***** monthly membership fee; He asked me to send in my Merchandise to sell on Amazon. I sent in over $ ******** in Merchandise, on May 10, 2023 via *** which I have the receipt and tracking for. Amazon lost it and closed out my tracking case without notifying me, making it impossible to contact anyone at Amazon concerning this matter. I never got my $ ****** Splat credit, and Amazon continues charging me the $ ***** monthly fee. *********************** met with me six weeks straight and has yet to have an answer to any of the questions from prior weeks concerning my $ ****** Splat credit or the location of my inventory. I questioned him further, and he transferred me to another Representative named ***************************. ************** said ************** would contact me. ************** never reached out to me, and I have reached out to *************************** via e-mail several times over the past couple of weeks, and he has never responded. Amazon does not have contact information for the Black Business Accelerator Program posted anywhere. I have been on the Line with **************** all morning and am still waiting for answers or contact information. I want my Merchandise tracked or refunded. I want Amazon to live up to its promises and provide me with a professional and reliable representative other than ************** or ************** going forward. Thank you!
Business Response
Date: 07/02/2023
We are unable to associate the email, ****************************** with a seller account. Additionally, there are no existing cases under the email.
Customer Answer
Date: 07/11/2023
Hello,

The email associated with the seller account is **************************

Thank you
Business Response
Date: 07/14/2023
Hello from Amazon,

Please inform the Selling Partner that their concern has been forwarded to the concerned team.

They will reach out to them to their registered email address.
Customer Answer
Date: 07/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a replacement CPU from Amazon on 6/12/23 because of an issue I was having with a new one that I had just purchased. I later found this CPU yo not be working either so I began a return on the item. The item was returned on 6/16/23. It has now been 2 weeks and I have not receive the money back for the item. The refund status on Amazon says that they are still waiting for the item. I have been in chat with them twice and both times have been told that they received the item, but I think they have it confused with the original item I returned. I told them that I have also returned the replacement but they keep telling me that theyve updated the account and I should t have any problem. The item still says return started and never has it updated since 6/13/23. The money needs to be refunded or they need to send a replacement for what was sent back. The *** number given to me when I shipped the product is: DZxftrrZRRMA.Amazon order number: 113-7421701-5081831.The cost says $0.00 but that is because it was replacing a purchased. I dont remember the original price was $319.77.
Business Response
Date: 07/01/2023
Hello ******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the refund for the items returned in both original and replacement orders ending with **** and 7864.

Upon reviewing the replacement order ending with ****, I do see that the estimate refund date is 7/7/2023 as it will take up to 30 days for the return to be processed and refunded accordingly.

However, as a one time exception I have issued refund back to the original payment used on this order. You should be receiving the refund within 7 business days for further details you can contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************

Customer Answer
Date: 07/10/2023

Complaint: 20255232

I am rejecting this response because: As of 7/10/23 it still does not show the return being completed. It still doesnt show the return being received by Amazon. This is 3 days after the 7/7/23 date laid out before. This return needs to be closed and Amazon needs to get this issue straightened out.

Sincerely,

*************************
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 21,2023 I order a reclining loveseat from Amazon for638.99, i cancelled thr order later the same day. On July 22 when I checked our bank account the money had been taken out by Amazon. When I contacted them about this I was told they would refund the money. I have been in communication with the daily for the past 10 days, they keep telling they will refund the money but i have not received it yet. This whole incident has caused my checking account to be over drawn to-****** and ****** in bank fees, i an enclosing a cop0y of bank stub to show that they did take the funds out and feel like they should reimburse me the****** in bank fees this caused.
Business Response
Date: 07/01/2023
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the charge and overdraft fees for the order ending with 8250.

Upon reviewing, I do see that your order has been canceled and you have not been charged.

When you place an order, we contact your bank for a purchase authorization to verify your checking account but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

If you wish, you can also try disputing this charge with the bank.

I would also like to inform you that as Amazon did not receive the amount we will not be able to assist you with any overdraft charges. You can contact the bank for the further options regarding these charges.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I hope this letter finds you well. I am writing to express my deep concern regarding the recent denial of my application to become a merch account t-shirt reseller with your company. I have attached a copy of the rejection notice received, dated June 29 2023, for your reference.Despite my numerous attempts to seek clarification on the reasons behind the denial, I have encountered a lack of response from your end. As an aspiring reseller, I firmly believe that my designs meet the highest quality standards and are in compliance with all relevant policies and guidelines outlined by your company.It is my understanding that a fair and transparent evaluation process should be conducted when reviewing applications. However, the rejection of my application appears to have been made without any valid reasons provided or supporting evidence to justify your decision.In light of the above, I kindly request that you promptly review my application and provide a detailed explanation for the denial. I firmly believe that the quality of my designs, as demonstrated on my Redbubble profile at [************************************************************************************], warrants reconsideration.Please be advised that, if necessary, I am prepared to take appropriate legal action to protect my rights as an artist and to seek a fair resolution in this matter. However, I strongly believe that open communication and collaboration can resolve any potential misunderstandings or discrepancies.I kindly request your prompt attention to this matter and a written response detailing the reasons behind the denial of my application. Your cooperation in this regard would be greatly appreciated.Thank you for your time and understanding. I look forward to receiving your response at your earliest convenience.Sincerely,***********************
Business Response
Date: 07/02/2023
The seller received a resolve/response from our escalations team on 06/30/23, which is after they opened this complaint. The following resolve was provided to the seller:
We know its disappointing if your application is not accepted. We want to ensure the best selection for our customers and are working hard to approve the right content creators at the right time. To ensure the quality of designs on our store, we cant approve every application and we wont be able to provide specifics on rejected applications.

Currently, if your application to Merch on Demand was rejected, there is no path to reapplying. However, Merch by Amazon is continuously growing and implementing new policies to bring a better experience to our platform.
Initial Complaint
Date:06/29/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About a week ago I called the **************** number on **********************'s Website to request my password for my ************ which I couldn't recall,and therefore was unable to operate my firetv stick. I spoke to a gentleman who was supposed to be an Amazon employee and IT Tech. This individual had me on the phone for over 3 hours for a simple password. During this time I noticed that he was constantly trying to lure me to giving my financial information, such as my Debit card and Cashapp accounts. After suspecting this to be a scam, I became upset and me and this individual had heated words. This individual then put some type of virus in my cellphone and my phone went into a blinking stage. He also took a picture of me through my phone(We were not on a zoom call) and then hacked into my ******** account and posted some very Defamatory remarks about me for the public to view.
Business Response
Date: 07/01/2023
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

We are sorry to know the inconvenience you have faced.

I have researched your account and there are no recent conversations with Amazon customer service. It appears you have been a victim of online fraud.

I suggest you file a report with the police, appropriate authorities and/or your regional fraud reporting center such as the Internet ********************** (www.ic3.gov).

you can also report it by following the guidelines from our Help page: ************************************************************************************

If you receive a suspicious call, or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don't hesitate to report it by following the guidelines from our Help page:

******************************************************************************
Going forward, I would request you to always contact us through your Amazon account or our web site only instead of using the links or the contact number provided in the third party web sites like google.

Here's a link to our Contact Us page:

***********************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:06/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wig and a few hair products from amazon on November 14, 2022. It said it was delivered to me, but I never received anything. I contacted amazon multiple times and they just kept telling me to wait for it. After weeks of waiting I contacted them again and still nothing. They then proceeded to tell me to contact the police and file a police report. They also said after filing to contact them and they will contact the police department. I filed my report in December. As i contacted amazon for an update they said the police station confirmed the report but couldnt give them any confidential information over the phone. I called the officer I spoke with and he said everything should be fine but I still didnt get any refund. so contacted amazon again and they took me through a whole process. The lady I spoke with also told me I had a certain time frame to contact them by to get my refund. I contacted them before then and they tried to tell me that I couldnt get a refund. At first I really just wanted my items but they still couldnt even do that! now I would just like a refund. It is hard to screenshot information because I called most the time but Im sure they still have all the information and documents as well.
Business Response
Date: 07/04/2023
Hello *******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the refund for the order ending with 5821.

Upon reviewing, we were unable to verify the police report within 60 days from the day the package was delivered.

Our team asked you to contact us between 01/05/2023 - 01/15/2023, however as there was no communication from your end till 1/26/2023 which was past 60 days. Hence, We will not be able to issue any refund for this order at this stage.

If you wish you can contact the bank and try to dispute the charges so that they will check and help you with the available options here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon **************** is not reimbursing me for the box cost incurred when returning the product, contrary to their promise. The sequence of events is as follows:I had purchased a bed frame from Amazon:Order Number: #***-2293453-4683443 Item: Amazon Basics Foldable Metal Platform Bed Frame with Tool Free Setup, 14 Inches ***** ****** ******* decided to return the item as it did not meet my expectations. However, according to Amazon's return processing webpage, an original box is required for returning the product. Since I did not have the original box, I reached out to the customer service to inquire about alternative options.The Amazon **************** representative assured me that if I purchase a box from *** and use it to return the product, they would reimburse me for the box cost. I proceeded to purchase a box from *** for $39.08 and intended to submit the receipt to the Amazon **************** for reimbursement.However, when I contacted the Amazon **************** again, they informed me that they are unable to provide reimbursement for the box cost as per their policy.I am extremely perplexed and shocked by the fact that a company as large as Amazon can go back on their word and refuse to take responsibility for their actions, regardless of the cost involved. I have attached the conversation history with the customer service for your review.I kindly request that you look into this matter and provide a proper resolution.Thank you.
Business Response
Date: 07/01/2023
Hello Gwangil,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the return of your order, and have looked into the options. The response you received was correct, Amazon will not be able to ship you or refund the cost of packaging for the returns.

Regarding the misunderstanding about the costs being reimbursed, I take your feedback and have reported it internally. We will internally review this and take action as appropriate. We will not be able to share any information on the outcome of our review.

In most cases, you can use the original packaging for the return. In cases where you are not able to use or locate the original packaging, you would need to arrange appropriate packaging material at your own cost.

I share links to the help pages for the return process and encourage you to explore more options in these cases.
****************************************************************************************************************
**********************************************************************************************************************************************
**********************************************************************************************************************************************
**********************************************************************************************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
dear esteemed BBB.org,i am reaching to you upon advice from an article on lemmymorgan.com on how to reinstate amazon account, hoping i would get a refund i was promised but not given and to unban my account.i paid for ******************** order #***-8055678-9267439, which included among other things a headphone priced at ****** usd. i was using myus.com mail forwarding to consolidate other orders and for faster cheaper relatively shipping. the order was on apr 23rd i believe and it arrived at myus.com sarasot,** on apr 28th. it arrived to me on 11th may in ****** by DHL. upon examining the packages, the fiio ff5 headphones was clearly a damaged used box, the contents were missing guides, accessories and it wasnt the original state of packaging with signs of use. i didnt use it and opted to return it after amazon wouldnt agree to partial refund as i didnt want to go through the hassle and unknown results. fast forward i learn how to use the refund feature on the site and get a label/adress to ship at my own expense. i go to local DHL and they quote 25 kwd (~85 usd) i immediately contact live amazon support chat and they confirmed they will fully refund 25 kwd. they receive the item shortly after but give only two refunds. the ******$ for the headphones and ~***** $ usd for the shipping costs. i contact live support and they agree to complete the refund and ask me to send the receipt. i do but then they reply the amount they gave is final, i go back again and tell them i its true they wont refund what they agreed upon and they deny me again the full refund. i am shocked after going through all of this to give them the item back from across the globe and they go back on their word.i was still contemplating how to get my money back through other channels when they email me that my account is blocked because its associated with another account i never heard of.i reply and now they say its because i frequently refund even though i refunded once.replied and account is gone forever.
Business Response
Date: 07/19/2023
Hello,

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We sent a copy of this response to their registered email address on 7/19/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 07/20/2023

Complaint: 20254618

I am rejecting this response because:
1- the response does not tackle the issue of not refunding the shipping cost which was promised and is guaranteed by amazon policies
2- the response is not clarifying the terms which were broken, nor does it respond to confirm or reject the legitemacy of my claims.
3 - the response is basically the same one i got before reaching to bbb.org .

Sincerely,

*************
Business Response
Date: 07/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Additionally, the refund of USD ****** has already been issued to customer on 01 June, 2023.
We notified the customer of this decision by email on 28 June, 2023.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 07/25/2023
amazon ****************************** has responded with the following message,
"Hello,
My name is ***** and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Additionally, I looked into your order #***-8055678-9267439 - (FiiO FF5 Carbon-Based Dynamic Driver in-Ear Earphone Clear Sound & Wide Soundstage with 3.5mm/4.4mm MMCX Cable, Alumium Shell) and confirmed that a refund of USD ****** has been processed on June 1, 2023 to your original payment method.

Im sorry for any disappointment caused and appreciate your understanding.

Best Regards,

*****
Escalation Specialist"
this response is the same i am getting and shows amazon has not reviewed the issue properly and/or purposely ignoring addressing the two issues:
1- the refund for shipping that amazon promised for the used item they sent me, amazon policy states"About Return Labels Provided at Your Own Expense
If your return postage exceeds the value of the automatic refund issued by Amazon, contact our **************** to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, we will refund the full postage cost and the Import Fees Deposit, when your return is processed."

i demand amazon produces the customer live support transcript on 27th may 2023 which clearly states that amazon agrees to fully refund the SHIPPING expense i had to pay (25 KWD) which i had at the *** counter and shipped the defective item at my own expense as amazon did not provide free return label and agreed to full refund before i shipped and again when i contacted them and they agreed and told me show receipt as seen in document "2-customer support asking for receipt".

amazon responses so far have not commented on the fact that they didnt refund the shipping cost fully. only the defective item that i returned.

2- regarding the other alleged accounts as shown in my email conversations, the one that was stated to be the cause at first is not linked to me in any way shape or form, my best guess is someone is using the same public VPN which i used and tens of millions of people as well gave them a wrong IP detection. this doesnt change the fact that amazon didnt reply to my appeal regarding me not associated with other accounts other than the one closed on 20th April when i tried to purchase 500 usd gift card on two separate accounts(the only two i had ever have ********************* and ******************) and they chose to close the oldest no active account. ******************** not only not respond to my plea to review the account connection they followed by another claim as if they changed their reason for closure stating i made several refunds while my accounts only refunded one item ever. and i got my account terminated more than a month later without amazon properly responding to my counter claims to this date.
Customer Answer
Date: 07/25/2023
amazon ****************************** has responded with the following message,
"Hello,
My name is ***** and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Additionally, I looked into your order #***-8055678-9267439 - (FiiO FF5 Carbon-Based Dynamic Driver in-Ear Earphone Clear Sound & Wide Soundstage with 3.5mm/4.4mm MMCX Cable, Alumium Shell) and confirmed that a refund of USD ****** has been processed on June 1, 2023 to your original payment method.

Im sorry for any disappointment caused and appreciate your understanding.

Best Regards,

*****
Escalation Specialist"
this response is the same i am getting and shows amazon has not reviewed the issue properly and/or purposely ignoring addressing the two issues:
1- the refund for shipping that amazon promised for the used item they sent me, amazon policy states"About Return Labels Provided at Your Own Expense
If your return postage exceeds the value of the automatic refund issued by Amazon, contact our **************** to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, we will refund the full postage cost and the Import Fees Deposit, when your return is processed."

i demand amazon produces the customer live support transcript on 27th may 2023 which clearly states that amazon agrees to fully refund the SHIPPING expense i had to pay (25 KWD) which i had at the *** counter and shipped the defective item at my own expense as amazon did not provide free return label and agreed to full refund before i shipped and again when i contacted them and they agreed and told me show receipt as seen in document "2-customer support asking for receipt".

amazon responses so far have not commented on the fact that they didnt refund the shipping cost fully. only the defective item that i returned.

2- regarding the other alleged accounts as shown in my email conversations, the one that was stated to be the cause at first is not linked to me in any way shape or form, my best guess is someone is using the same public VPN which i used and tens of millions of people as well gave them a wrong IP detection. this doesnt change the fact that amazon didnt reply to my appeal regarding me not associated with other accounts other than the one closed on 20th April when i tried to purchase 500 usd gift card on two separate accounts(the only two i had ever have ********************* and ******************) and they chose to close the oldest no active account. ******************** not only not respond to my plea to review the account connection they followed by another claim as if they changed their reason for closure stating i made several refunds while my accounts only refunded one item ever. and i got my account terminated more than a month later without amazon properly responding to my counter claims to this date.
Customer Answer
Date: 07/25/2023

Complaint: ********

I am rejecting this response because:amazon ****************************** has responded with the following message,
"Hello,
My name is ***** and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Additionally, I looked into your order #***-8055678-9267439 - (FiiO FF5 Carbon-Based Dynamic Driver in-Ear Earphone Clear Sound & Wide Soundstage with 3.5mm/4.4mm MMCX Cable, Alumium Shell) and confirmed that a refund of USD ****** has been processed on June 1, 2023 to your original payment method.

Im sorry for any disappointment caused and appreciate your understanding.

Best Regards,

*****
Escalation Specialist"

this response is the same i am getting and shows amazon has not reviewed the issue properly and/or purposely ignoring addressing the two issues:
1- the refund for shipping that amazon promised for the used item they sent me, amazon policy states"About Return Labels Provided at Your Own Expense
If your return postage exceeds the value of the automatic refund issued by Amazon, contact our **************** to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, we will refund the full postage cost and the Import Fees Deposit, when your return is processed."

i demand amazon produces the customer live support transcript on 27th may 2023 which clearly states that amazon agrees to fully refund the SHIPPING expense i had to pay (25 KWD) which i had at the *** counter and shipped the defective item at my own expense as amazon did not provide free return label and agreed to full refund before i shipped and again when i contacted them and they agreed and told me show receipt as seen in document "2-customer support asking for receipt".

amazon responses so far have not commented on the fact that they didnt refund the shipping cost fully. only the defective item that i returned.

2- regarding the other alleged accounts as shown in my email conversations, the one that was stated to be the cause at first is not linked to me in any way shape or form, my best guess is someone is using the same public VPN which i used and tens of millions of people as well gave them a wrong IP detection. this doesnt change the fact that amazon didnt reply to my appeal regarding me not associated with other accounts other than the one closed on 20th April when i tried to purchase 500 usd gift card on two separate accounts(the only two i had ever have ********************* and ******************) and they chose to close the oldest no active account. ******************** not only did not respond to my plea to review the account connection they followed by another claim as if they changed their reason for closure, stating i made several refunds while my accounts only refunded one item ever. and i got my account terminated more than a month later without amazon properly responding to my counter claims to this date.

Sincerely,

*************

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