Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,791 total complaints in the last 3 years.
21,933 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I hope this letter finds you well. I am writing to express my deep concern regarding the recent denial of my application to become a merch account t-shirt reseller with your company. I have attached a copy of the rejection notice received, dated June 29 2023, for your reference.Despite my numerous attempts to seek clarification on the reasons behind the denial, I have encountered a lack of response from your end. As an aspiring reseller, I firmly believe that my designs meet the highest quality standards and are in compliance with all relevant policies and guidelines outlined by your company.It is my understanding that a fair and transparent evaluation process should be conducted when reviewing applications. However, the rejection of my application appears to have been made without any valid reasons provided or supporting evidence to justify your decision.In light of the above, I kindly request that you promptly review my application and provide a detailed explanation for the denial. I firmly believe that the quality of my designs, as demonstrated on my Redbubble profile at [************************************************************************************], warrants reconsideration.Please be advised that, if necessary, I am prepared to take appropriate legal action to protect my rights as an artist and to seek a fair resolution in this matter. However, I strongly believe that open communication and collaboration can resolve any potential misunderstandings or discrepancies.I kindly request your prompt attention to this matter and a written response detailing the reasons behind the denial of my application. Your cooperation in this regard would be greatly appreciated.Thank you for your time and understanding. I look forward to receiving your response at your earliest convenience.Sincerely,***********************
Business Response
Date: 07/02/2023
The seller received a resolve/response from our escalations team on 06/30/23, which is after they opened this complaint. The following resolve was provided to the seller:
We know its disappointing if your application is not accepted. We want to ensure the best selection for our customers and are working hard to approve the right content creators at the right time. To ensure the quality of designs on our store, we cant approve every application and we wont be able to provide specifics on rejected applications.

Currently, if your application to Merch on Demand was rejected, there is no path to reapplying. However, Merch by Amazon is continuously growing and implementing new policies to bring a better experience to our platform.
Initial Complaint
Date:06/29/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About a week ago I called the **************** number on **********************'s Website to request my password for my ************ which I couldn't recall,and therefore was unable to operate my firetv stick. I spoke to a gentleman who was supposed to be an Amazon employee and IT Tech. This individual had me on the phone for over 3 hours for a simple password. During this time I noticed that he was constantly trying to lure me to giving my financial information, such as my Debit card and Cashapp accounts. After suspecting this to be a scam, I became upset and me and this individual had heated words. This individual then put some type of virus in my cellphone and my phone went into a blinking stage. He also took a picture of me through my phone(We were not on a zoom call) and then hacked into my ******** account and posted some very Defamatory remarks about me for the public to view.
Business Response
Date: 07/01/2023
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

We are sorry to know the inconvenience you have faced.

I have researched your account and there are no recent conversations with Amazon customer service. It appears you have been a victim of online fraud.

I suggest you file a report with the police, appropriate authorities and/or your regional fraud reporting center such as the Internet ********************** (www.ic3.gov).

you can also report it by following the guidelines from our Help page: ************************************************************************************

If you receive a suspicious call, or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don't hesitate to report it by following the guidelines from our Help page:

******************************************************************************
Going forward, I would request you to always contact us through your Amazon account or our web site only instead of using the links or the contact number provided in the third party web sites like google.

Here's a link to our Contact Us page:

***********************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:06/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wig and a few hair products from amazon on November 14, 2022. It said it was delivered to me, but I never received anything. I contacted amazon multiple times and they just kept telling me to wait for it. After weeks of waiting I contacted them again and still nothing. They then proceeded to tell me to contact the police and file a police report. They also said after filing to contact them and they will contact the police department. I filed my report in December. As i contacted amazon for an update they said the police station confirmed the report but couldnt give them any confidential information over the phone. I called the officer I spoke with and he said everything should be fine but I still didnt get any refund. so contacted amazon again and they took me through a whole process. The lady I spoke with also told me I had a certain time frame to contact them by to get my refund. I contacted them before then and they tried to tell me that I couldnt get a refund. At first I really just wanted my items but they still couldnt even do that! now I would just like a refund. It is hard to screenshot information because I called most the time but Im sure they still have all the information and documents as well.
Business Response
Date: 07/04/2023
Hello *******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the refund for the order ending with 5821.

Upon reviewing, we were unable to verify the police report within 60 days from the day the package was delivered.

Our team asked you to contact us between 01/05/2023 - 01/15/2023, however as there was no communication from your end till 1/26/2023 which was past 60 days. Hence, We will not be able to issue any refund for this order at this stage.

If you wish you can contact the bank and try to dispute the charges so that they will check and help you with the available options here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon **************** is not reimbursing me for the box cost incurred when returning the product, contrary to their promise. The sequence of events is as follows:I had purchased a bed frame from Amazon:Order Number: #***-2293453-4683443 Item: Amazon Basics Foldable Metal Platform Bed Frame with Tool Free Setup, 14 Inches ***** ****** ******* decided to return the item as it did not meet my expectations. However, according to Amazon's return processing webpage, an original box is required for returning the product. Since I did not have the original box, I reached out to the customer service to inquire about alternative options.The Amazon **************** representative assured me that if I purchase a box from *** and use it to return the product, they would reimburse me for the box cost. I proceeded to purchase a box from *** for $39.08 and intended to submit the receipt to the Amazon **************** for reimbursement.However, when I contacted the Amazon **************** again, they informed me that they are unable to provide reimbursement for the box cost as per their policy.I am extremely perplexed and shocked by the fact that a company as large as Amazon can go back on their word and refuse to take responsibility for their actions, regardless of the cost involved. I have attached the conversation history with the customer service for your review.I kindly request that you look into this matter and provide a proper resolution.Thank you.
Business Response
Date: 07/01/2023
Hello Gwangil,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the return of your order, and have looked into the options. The response you received was correct, Amazon will not be able to ship you or refund the cost of packaging for the returns.

Regarding the misunderstanding about the costs being reimbursed, I take your feedback and have reported it internally. We will internally review this and take action as appropriate. We will not be able to share any information on the outcome of our review.

In most cases, you can use the original packaging for the return. In cases where you are not able to use or locate the original packaging, you would need to arrange appropriate packaging material at your own cost.

I share links to the help pages for the return process and encourage you to explore more options in these cases.
****************************************************************************************************************
**********************************************************************************************************************************************
**********************************************************************************************************************************************
**********************************************************************************************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
dear esteemed BBB.org,i am reaching to you upon advice from an article on lemmymorgan.com on how to reinstate amazon account, hoping i would get a refund i was promised but not given and to unban my account.i paid for ******************** order #***-8055678-9267439, which included among other things a headphone priced at ****** usd. i was using myus.com mail forwarding to consolidate other orders and for faster cheaper relatively shipping. the order was on apr 23rd i believe and it arrived at myus.com sarasot,** on apr 28th. it arrived to me on 11th may in ****** by DHL. upon examining the packages, the fiio ff5 headphones was clearly a damaged used box, the contents were missing guides, accessories and it wasnt the original state of packaging with signs of use. i didnt use it and opted to return it after amazon wouldnt agree to partial refund as i didnt want to go through the hassle and unknown results. fast forward i learn how to use the refund feature on the site and get a label/adress to ship at my own expense. i go to local DHL and they quote 25 kwd (~85 usd) i immediately contact live amazon support chat and they confirmed they will fully refund 25 kwd. they receive the item shortly after but give only two refunds. the ******$ for the headphones and ~***** $ usd for the shipping costs. i contact live support and they agree to complete the refund and ask me to send the receipt. i do but then they reply the amount they gave is final, i go back again and tell them i its true they wont refund what they agreed upon and they deny me again the full refund. i am shocked after going through all of this to give them the item back from across the globe and they go back on their word.i was still contemplating how to get my money back through other channels when they email me that my account is blocked because its associated with another account i never heard of.i reply and now they say its because i frequently refund even though i refunded once.replied and account is gone forever.
Business Response
Date: 07/19/2023
Hello,

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We sent a copy of this response to their registered email address on 7/19/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 07/20/2023

Complaint: 20254618

I am rejecting this response because:
1- the response does not tackle the issue of not refunding the shipping cost which was promised and is guaranteed by amazon policies
2- the response is not clarifying the terms which were broken, nor does it respond to confirm or reject the legitemacy of my claims.
3 - the response is basically the same one i got before reaching to bbb.org .

Sincerely,

*************
Business Response
Date: 07/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Additionally, the refund of USD ****** has already been issued to customer on 01 June, 2023.
We notified the customer of this decision by email on 28 June, 2023.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 07/25/2023
amazon ****************************** has responded with the following message,
"Hello,
My name is ***** and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Additionally, I looked into your order #***-8055678-9267439 - (FiiO FF5 Carbon-Based Dynamic Driver in-Ear Earphone Clear Sound & Wide Soundstage with 3.5mm/4.4mm MMCX Cable, Alumium Shell) and confirmed that a refund of USD ****** has been processed on June 1, 2023 to your original payment method.

Im sorry for any disappointment caused and appreciate your understanding.

Best Regards,

*****
Escalation Specialist"
this response is the same i am getting and shows amazon has not reviewed the issue properly and/or purposely ignoring addressing the two issues:
1- the refund for shipping that amazon promised for the used item they sent me, amazon policy states"About Return Labels Provided at Your Own Expense
If your return postage exceeds the value of the automatic refund issued by Amazon, contact our **************** to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, we will refund the full postage cost and the Import Fees Deposit, when your return is processed."

i demand amazon produces the customer live support transcript on 27th may 2023 which clearly states that amazon agrees to fully refund the SHIPPING expense i had to pay (25 KWD) which i had at the *** counter and shipped the defective item at my own expense as amazon did not provide free return label and agreed to full refund before i shipped and again when i contacted them and they agreed and told me show receipt as seen in document "2-customer support asking for receipt".

amazon responses so far have not commented on the fact that they didnt refund the shipping cost fully. only the defective item that i returned.

2- regarding the other alleged accounts as shown in my email conversations, the one that was stated to be the cause at first is not linked to me in any way shape or form, my best guess is someone is using the same public VPN which i used and tens of millions of people as well gave them a wrong IP detection. this doesnt change the fact that amazon didnt reply to my appeal regarding me not associated with other accounts other than the one closed on 20th April when i tried to purchase 500 usd gift card on two separate accounts(the only two i had ever have ********************* and ******************) and they chose to close the oldest no active account. ******************** not only not respond to my plea to review the account connection they followed by another claim as if they changed their reason for closure stating i made several refunds while my accounts only refunded one item ever. and i got my account terminated more than a month later without amazon properly responding to my counter claims to this date.
Customer Answer
Date: 07/25/2023
amazon ****************************** has responded with the following message,
"Hello,
My name is ***** and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Additionally, I looked into your order #***-8055678-9267439 - (FiiO FF5 Carbon-Based Dynamic Driver in-Ear Earphone Clear Sound & Wide Soundstage with 3.5mm/4.4mm MMCX Cable, Alumium Shell) and confirmed that a refund of USD ****** has been processed on June 1, 2023 to your original payment method.

Im sorry for any disappointment caused and appreciate your understanding.

Best Regards,

*****
Escalation Specialist"
this response is the same i am getting and shows amazon has not reviewed the issue properly and/or purposely ignoring addressing the two issues:
1- the refund for shipping that amazon promised for the used item they sent me, amazon policy states"About Return Labels Provided at Your Own Expense
If your return postage exceeds the value of the automatic refund issued by Amazon, contact our **************** to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, we will refund the full postage cost and the Import Fees Deposit, when your return is processed."

i demand amazon produces the customer live support transcript on 27th may 2023 which clearly states that amazon agrees to fully refund the SHIPPING expense i had to pay (25 KWD) which i had at the *** counter and shipped the defective item at my own expense as amazon did not provide free return label and agreed to full refund before i shipped and again when i contacted them and they agreed and told me show receipt as seen in document "2-customer support asking for receipt".

amazon responses so far have not commented on the fact that they didnt refund the shipping cost fully. only the defective item that i returned.

2- regarding the other alleged accounts as shown in my email conversations, the one that was stated to be the cause at first is not linked to me in any way shape or form, my best guess is someone is using the same public VPN which i used and tens of millions of people as well gave them a wrong IP detection. this doesnt change the fact that amazon didnt reply to my appeal regarding me not associated with other accounts other than the one closed on 20th April when i tried to purchase 500 usd gift card on two separate accounts(the only two i had ever have ********************* and ******************) and they chose to close the oldest no active account. ******************** not only not respond to my plea to review the account connection they followed by another claim as if they changed their reason for closure stating i made several refunds while my accounts only refunded one item ever. and i got my account terminated more than a month later without amazon properly responding to my counter claims to this date.
Customer Answer
Date: 07/25/2023

Complaint: ********

I am rejecting this response because:amazon ****************************** has responded with the following message,
"Hello,
My name is ***** and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Additionally, I looked into your order #***-8055678-9267439 - (FiiO FF5 Carbon-Based Dynamic Driver in-Ear Earphone Clear Sound & Wide Soundstage with 3.5mm/4.4mm MMCX Cable, Alumium Shell) and confirmed that a refund of USD ****** has been processed on June 1, 2023 to your original payment method.

Im sorry for any disappointment caused and appreciate your understanding.

Best Regards,

*****
Escalation Specialist"

this response is the same i am getting and shows amazon has not reviewed the issue properly and/or purposely ignoring addressing the two issues:
1- the refund for shipping that amazon promised for the used item they sent me, amazon policy states"About Return Labels Provided at Your Own Expense
If your return postage exceeds the value of the automatic refund issued by Amazon, contact our **************** to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, we will refund the full postage cost and the Import Fees Deposit, when your return is processed."

i demand amazon produces the customer live support transcript on 27th may 2023 which clearly states that amazon agrees to fully refund the SHIPPING expense i had to pay (25 KWD) which i had at the *** counter and shipped the defective item at my own expense as amazon did not provide free return label and agreed to full refund before i shipped and again when i contacted them and they agreed and told me show receipt as seen in document "2-customer support asking for receipt".

amazon responses so far have not commented on the fact that they didnt refund the shipping cost fully. only the defective item that i returned.

2- regarding the other alleged accounts as shown in my email conversations, the one that was stated to be the cause at first is not linked to me in any way shape or form, my best guess is someone is using the same public VPN which i used and tens of millions of people as well gave them a wrong IP detection. this doesnt change the fact that amazon didnt reply to my appeal regarding me not associated with other accounts other than the one closed on 20th April when i tried to purchase 500 usd gift card on two separate accounts(the only two i had ever have ********************* and ******************) and they chose to close the oldest no active account. ******************** not only did not respond to my plea to review the account connection they followed by another claim as if they changed their reason for closure, stating i made several refunds while my accounts only refunded one item ever. and i got my account terminated more than a month later without amazon properly responding to my counter claims to this date.

Sincerely,

*************
Initial Complaint
Date:06/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to seek your assistance in establishing better communication with Amazon's Seller Performance Team and to inquire about the possibility of reactivating my seller account. My name is ***********************, and I am the sole proprietor of D and C Products, which is registered on Amazon under the merchant token A3V9LPI3HBIS58.My seller account has been deactivated since June 26, 2022. Despite submitting five appeals explaining the root causes of the deactivation, the steps I have taken to address the issue, and the preventive measures I have implemented, I have not received clear and satisfactory responses from Amazon. The lack of direct communication has hindered my efforts to resolve this situation.I want to emphasize that my account has not been involved in any fraudulent or illegal activities. I can provide evidence of this through the release of funds process. Following an investigation by Amazon, they disbursed all the withheld funds, acknowledging that no wrongdoing had occurred.It has come to my attention that Amazon is requesting "required information on June 27, 2022," yet I never received any notification from them regarding this matter. I am willing and prepared to provide Amazon with any necessary information to reinstate my account and address any concerns they may have.Given the difficulties I have faced in obtaining clear and direct communication from Amazon, I am turning to the Better Business Bureau for assistance. I kindly request your intervention in facilitating a resolution to this issue. Your involvement will greatly contribute to establishing effective communication channels and ensuring a fair and transparent reinstatement process for my seller account.Thank you for your attention to this matter, and I am grateful for any assistance you can provide. I look forward to a prompt and favorable resolution that will allow me to resume my business operations on the Amazon platform.
Business Response
Date: 07/03/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 07/03/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$25 gift card. I tried to redeem an Amazon gift card on June 29, 2023. It was giving me trouble. I opened a chat with Amazon. They told Status: Returned to Store. The customer service rep told me to contact store that it returned gift card funds to. I asked them to provide me with the date and store that they returned the funds to. They could not. They kept telling me to go to the store. I called Publix and they said they need the proof that Amazon returned $25 to them. It is very strange that Amazon does not have any details or an "unidentified claims" or "abandoned funds" where these type of settlements can come from. How can they return to a store and not know when or when? Aren't there any audit trails? Please send me proof or refund to my Amazon account.
Business Response
Date: 07/01/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the redemption of the gift cards and have looked into the information you have shared. In this case, I was neither able to locate the gift card added to your account or the gift card number or claim code on the complaint. We will not be able to speculate or offer a refund at our end.

A "Return to Store" status of the gift card shows up when there is an error with the gift card which requires you to reach out to the store to resolve it. The store needs work with their counterparts with the team to resolve this concern. As this purchase apparently was outside of Amazon.com, we have limited options.

You could also send a scanned copy or photo of the front and back of the gift card, along with a scanned copy of the purchase receipt, in an e-mail to escalation-**************************** It is important that you provide a clear copy of the full gift card and that all information is visible. The e-mail should be sent from the e-mail address associated with your Amazon.com account.

Once we receive your e-mail with the required image, the team will attempt to validate the card and will provide a response within two days.

I will not be able to offer any insights or assure you or a particular outcome in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order for computer drive ($232.12) on 06/15, order ID #********************** never arrived to the address provided, tracking 1ZX348340423763626 displays a completely different city, more than 80 kilometers away from the town I live in.Told to file a police report, which I did on the same day I reached out to see what's going on.I receive an email from Amazon at 3 AM saying they were unable to reach out to the office in question.. at 3 AM!So the next day I tell them to give them a call on the domestic phone line listed on the report before 6 PM and at that point I'm just being driven around in circles.How they handle their office is out of my reach and none of my concern in this situation.You've asked me to file a report after delivering my package to a completely different city, I followed the instructions I was provided and now I'm being driven in circles. That's not nice.I've sent an email to ***************************** after I've read about it on the internet and I'm yet to hear from them, but my expectations are pretty low at this point. I want my money back.
Business Response
Date: 07/06/2023
Hello ***************,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the order #***-5172184-7727426.

I see that our executive relationship team has already responded to your query. The following is their statement:

"Unfortunately, we couldn't verify the details of the Police Report you provided. When calling the Domestic Line, there is no answer. Additionally, the International phone number provided on the report is not to a Police Station.
Therefore, we're unable to assist you any further in this matter."

As informed we cannot take any action in this case.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20254357

I am rejecting this response because:

They scamazed me.
I did everything they asked for an they're still refusing to refund me.
Initial Complaint
Date:06/29/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I hope you are doing well.Amazon illegally and unjustifiably rejected my application to sell the Petspy brand, specifically the following B08GM56LC4: PetSpy Dog Bark Collar Smart 2 Pack Training Kit with Shock Anti-Bark Collar for Stubborn Dogs and No Shock Dual Vibration Barking Control Device for Small Medium Large Breeds.I have an Authorization Letter from the Petspy brand and an invoice confirming the purchase of products directly from the brand's owner.The authorization letter and Invoice comply with all the standards of such documents.Both documents have the necessary details and are signed by an authorized brand representative.Amazon didn't even attempt to contact the brand to verify the authenticity of the authorization letter and Invoice; they simply rejected my documents.I don't understand why this is happening.I have the impression that nobody even reviewed my documents, and Amazon's system automatically rejects them. I request a review of the Authorization letter from the Petspy brand dated, 03 April 2023, and the Invoice dated, 03 April 2023, from LEGAL ENTITY, the owner of the Petspy brand, and ***** me access to trade the products specified in the authorization letter.I am looking forward to your response. Regards
Business Response
Date: 07/03/2023
Hi,
We have reviewed your brand application and sent you email regarding our decision on 07/03/23. We are unable to provide information on our investigation methods.
Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************** and I am the sole and absolute owner of an Amazon store called S&B Services, I come to you as a help to recover my account, more than a year ago Amazon deactivated my account for section 3 and code of conduct, since then I have been sending appeals to the email that they provide me, since then I am receiving the same answers from Amazon, they seem to be automatic as if it were a robot who sends them, I have not received any feedback or any reason which explains me why my account is going through all this, I ask you to please help me to solve all this, I have no access to my marketplace since that time, I can not enter the options that my store had before and Amazon does not give me justifiable arguments for me not to enter my account. I ask you to please help me because as a seller I have the right to access my account, ********************** does not have the right to blame me for something I cannot even justify because I do not have access to the store. I really ask you to please help me to solve this important matter, thank you for your attention and I will be attentive to any action taken. Sincerely, *****************************
Business Response
Date: 07/10/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 07/10/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/08/2023
Im *****************************, S&B Servicess seller accounts owner. I am sending you this appeal in the hope that you'll take the opportunity to look through my case and gather all of the information I think is required to recover my account.
My account was previously deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. I provided to you all the information required and complied all Amazons requirements before getting my account restored; for that reason my account was reactivated on January 04th, 2022. However, I am aware that in my learning process I have made some mistakes. I didnt have enough understanding about Amazons policies, reason why my account was blocked again on March 14th, 2022 in accordance section 3 of the Amazon Business Solutions Agreement, specifically for not adhering properly to Amazons Seller Code.
I have filed a complaint with the Better Business Bureau to learn more about the status of my account and to receive a different response from Amazon to my appeals. The most recent response I received from Amazon included a request for very specific information, which you can find below:
In regards to the preceding information, I would like to show you some of my successfully completed orders:
                      ORDER ID TRACKING NUMBER (FedEx)
                     112-7642715-4851445 564251526130
                     111-9749096-8683441 270022266749
                     112-1993076-3209033 564251546165
                     112-4303169-5808211 561537639220
                     111-5982178-0909056 566713589830
                     113-2223291-3516255 557342544560
                     112-2892608-4293021 057528319049223
                     113-8430883-5343435 567051059496
                     111-1587505-5285815 552658691699
                     112-8910358-8918667 562609359290
                     113-4022300-9009033 570126992226
                     114-2097797-3009821 555207212503
                     113-5740338-6744215 503227648120
                     113-8880743-2711466 554995404163
                     114-9553851-5707411 555992099387
                     114-5888535-7471441 534093241954
                     113-4693235-7705836 554995403796
Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory:
Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ***************

Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ************

Order ID: *******************
Tracking ID ****** ************

Contact information for your supplier, including name, phone number, address, email, and website:
Walmart:
************** (1-800-WALMART)
*****************************;
Finally, I hope you keep in mind that all of this data came from my email as I don't have full access to my marketplace to get more information to provide. I have sent several times my plan of action but I always receive the same response.
However, I appreciate you reading this appeal and considering my request for restoration. I sincerely apologize to Amazon and its clients on behalf of the errors I committed and the causes of my suspension. I'm fully dedicated to following the instructions in this letter, and I hope to continue selling products through my Amazon account and continue increasing my business.

S&B Services LLC
*****************************
**********************
Customer Answer
Date: 08/08/2023

Dear Better **************** my account has been missing since March 14th, 2022 and I do not have a reason of it, I want to know how can I proceed with my account, I have sent an email with some details and specific information to Amazon but I always receive the same response, apparently automatic, please investigate this case and provide a prompt response.

Sincerely,
S&B Services LLC
*****************************
**********************

Business Response
Date: 08/15/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on August 15, 2023.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 02/06/2024
Hello BBB team!

My name is *****************************. I am the owner of the Amazon seller account S&B Services LLC, my store has been suspended for over a year by section 3 of Amazon's Business Solution Agreement, I have been trying to reach out to Amazon seller support with multiple appeals to reactivate my account, however, this has not been possible as all the information I sent never gets checked as I never received responses from them.

I would like to respectfully request that you reopen my Complaint #********, to get some support from Amazon and be able to reactivate my account, please let me know if this is possible.

Thanks so much!
*****************************

Business Response
Date: 02/07/2024
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 07 February 2024.

Sincerely,
Amazon - Seller Performance.
Customer Answer
Date: 02/16/2024
Hello!

I completely understand that Amazon's investigation methods are not allowed to be publicly disclosed and I do know that you can not tell me what the exact information you need from me, however, it is so frustrating to be sending appeals (through emails as I do not have access to my Amazon account) to get some insight on the appealing process but always gets ignore by Amazon and not even get a simple response to know if my appeals are good or if they need to be completely restructured.

I have been in the process alone trying to seek support on all the platforms I have found but I never get a response, I understand that I may have made mistakes before Amazon, but I have already understood what I should and should not do thanks to the information I have gathering myself.
Please give me the support that you can give me and I will do my best to give more than 100% to reactivate my store.

I have attached my last appeals so you can check them this time.

Thank you so much!
************; *******.

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