Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,756 total complaints in the last 3 years.
22,130 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had my Amazon account compromised back on 5/11/2022. 10 transactions that I didnt authorize were charged to my Amazon account with had my checking account information on there. I closed out my checking account as whoever had access to my account might have gotten that. I went ahead and disputed the transaction with trs recovery service and telecheck in the amount of $318.19. Amazon has not unlocked my account and will not let me order anything. My family member (mom) also had an account that we then started using because we couldnt ******* anymore but know they have theirs locked as well because of my account. I have gotten notice from trs and telecheck saying everything is cleared up on there end but Amazon is not releasing my account or letting me do business with them.
Business Response
Date: 08/10/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon continues to change its policy from employee to employee. I purchased an item from Amazon and did not receive it even though it had been marked delivered. I waited the 24 hours as suggested and when I still did not receive it I reached out and let an associate know that I did not receive it. They asked me if I would like a replacement or a refund and I told them refund to my original payment method. They then transferred me to a different employee who told me that they did not have any options at all for me and I would not be offered a refund. They policy is inconsistent and its not professional for employees to give contradicting statements to consumers.
Business Response
Date: 07/02/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction-June 02, 2023 Amount of transaction $143.05 I was advised by 4 people that money would be returned in 3-5 days and **** hours the second time I ordered 1 pajama set for $28.61 and I was charged for 6 pajama sets and received only one. Amazon has done nothing to refund me my money I even provided a copy of my bank account showing the deductions and no refund back to my checking account. The order number is 113-5607930-8137816 tracking number-TBA306989161287 Amazon account-*************************
Business Response
Date: 07/02/2023
Hello Lavondia,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the charges on the order.

I've checked and see that you were charged only once for the item which shipped and rest of the charges should be dropped by the bank. If you have not received the amount which is $143.05 back, please dispute the charges with the bank so that they can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 26, 2023, I paid ***** for a product on Amazon.com. When I was made aware of purchasing the wrong item, I contacted Amazon. The customer service agent committed to processing a full gift or credit refund upon my call. I told the agent that I used my gift balance and courtesy credit to make the purchase but I was still instructed to called back so the refund process can be started. I ordered the wrong kind of product. I was initially ask if I wanted my refund to go back to my debit card or to directly to my Amazon account. ********************** tried to solve matter by wanting to refund half my money. Order number is 112-0543343-6203469
Business Response
Date: 07/01/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared on the refund amount on your order ending **** for the Rust-Oleum Paint and have looked into the matter. I see the correct refund was issued, we are not able to offer any additional credits or refunds in this matter.

While the item price was $33.98, part payment of $18.58 was paid using courtesy promotional credits which apply as a discount. These cannot be reissued, reinstated or refunded once an order is returned. The correct refund of $16.63 was issued to your gift card balance on Thursday, June 29, 2023.

While I see your concern, we will not be able to offer any additional action in this connection. For more information about promotional credits, including the terms and conditions of use go to:
************************************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has failed to complete the refund for Saddleman Road Sofa seat with back support. They have stated they have completed the refund on their website but this is untrue. We have called multiple times, 4/22/2023 and again in May (unknown day), and each time they have stated they see the refunds have not processed and will reprocess the refund again. Each time we have called, we have been on the phone for over an hour in order to complete this refund. They continually tell us there was an issue with the refund, but the current manager has resolved it and we should now get it. We have still not received the nearly $900 refund!!!! The item was returned in early April!!! We are requesting Amazon complete this refund. Since they are unable to send it to the bank account, we need a physical check
Business Response
Date: 07/01/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the refund issue you have faced with your refund on the Order ending **** and have reviewed the notes in detail. We regret the inconvenience caused and looked into the options.

As explained earlier, there was a technical issue causing the refunds to fail multiple times on your card. We have escalated the matter and are trying to get the issue resolved, but it can take 6-8 weeks to get the check issued.

At this time, I was trying to reach out to you to see if a gift card balance is acceptable. If this is okay, we can try to request the funds be added to your account and get it done in a few hours of issue.

Do let us know if this works for you. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/13/2023

Complaint: 20256387

I am rejecting this response because: a gift card is wholly unacceptable! We need the funds back now! It has been much longer than 6-8weeks. We expect it immediately or we may need to get lawyers involved

Sincerely,

***************************
Business Response
Date: 07/26/2023
Hello ***************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for letting us know that you would prefer to receive a check over a gift card balance towards your refund.

In this case, we have escalated the issue to our backend teams to issue the check in your name. This was requested on 07/18/2023 and can take from 6-8 weeks for the check to be issued.

Once the check is issued you would receive information separately and directly from the team. At this time. we are not able to give you an estimated delivery date but you would get is soon.

I recommend you keep a close eye out for communications and thank you for your patience while the check is processed.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 18th 2023 Topaz Alternator asked for refund to original payment instead received Amazon credit last 4 order #**** June 11 2023 Serenel Life Scooter asked for refund and received replacement last 4 order # **** June 12 & 14 Received (2) *****s Collectors Edition which I ordered returned but still have not received my refund Last 4 order #s **** & **** June 19 I ordered the regular edition ***** **** but I ordered the Rated M **** for $66.38,Instead I received the Rated E edition that sold for $59.99 so I returned and on this order I received my refund. Last 4 order # **** The 2 ***** collectors edition ****s I ordered before the regular Rated M edition were both returned the same way through **** I received the rated M edition refund but I am still waiting and keep receiving different information regarding my returns. One of the Collectors Edition **** cost me $179.13 and the 2nd Collectors Edition **** cost me $188.19. I find it ridiculous that Amazon has put me through so many headaches and had me jump through so many loops in order to receive my refunds. And when you call to speak to customer service 95% of the time its someone from another country and has no clue on what to do or how to handle the matter. Please help us by keeping them in check and to stop polluting the Earth with all these unwanted replacements, wrong returns, etc. instead give us our correct refund and stop wasting our time.Thank you BBB for being there for us people so our voices can be heard instead of companies like Amazon who keep giving us the run around and making our lives just a bit more difficult. Its bad enough we have Bidenlaftion to deal with.So again, I Thank you all at the BBB form the bottom of my heart.Happy 4th of July!
Business Response
Date: 07/01/2023
**************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with your returns and have tried looking up the account for the orders you have shared. I was not able to identify what credit(s) you are referring to.

Four orders could be located from the last 4 digits you shared but I need to locate more information for two of them. We will not be able to issue any additional refunds at this time.

Order ending **** - Return requested Thursday, June 15, 2023, item not received or processed yet, refund will be issued on processing
Order ending **** - Return requested Thursday, May 18, 2023, processed and refund issued on Saturday, June 3, 2023 to **** original payment method
Order ending **** - Return requested Tuesday, June 13, 2023, processed and refunded Tuesday, June 13, 2023 to **** original payment method
Order ending **** - Return requested Tuesday, June 20, 2023, processed and refunded Tuesday, June 27, 2023 to **** original payment method

Regarding orders ending **** and **** you have mentioned, we need full order numbers to review further. The last 4 digits did not help locate the orders. You can reach **************** over call or chat for additional assistance.

On the 3 orders already refunded, there were no Gift Card balance refunds and the refund went on the cards. Note that the correct physical item needs to be received and confirmed in processing before a refund can be issued. In most cases, a refund is processed within 14 days of receipt but in exceptional cases, it can take upto 60 days.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/26/23, I ordered two cabinets from Amazon for a total cost of $255.48. On 6/12/23, only one of the cabinets was delivered. Since then we have repeatedly contacted Amazon to check on the status of the other cabinet as well as contacting Fed-Ex and they say they were both delivered. We have a Ring photo of only one cabinet being delivered and there is only one tracking number from Fed Ex. I also reached out to the seller twice and they have not responded but I saw reviews about that seller and I printed out two pages of complaints about that seller. We asked for a refund from Amazon but they are saying I have to make a police report that it was stolen and I refuse to make a false police report. Can you do anything about this?
Business Response
Date: 07/11/2023
Hello ****,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry to know that you have not received the whole order.

We could not locate the order number you are referring to from the complaint you have provided.

In this case I request you to write us back with the order number you are referring to so that we can assist you better.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Customer Answer
Date: 07/13/2023
the requested information was sent to Amazon on 7/11/23. They are requiring that I file a police report saying the missing cabinet was stolen. IT WAS NOT. only one cabinet was received - one box with one cabinet in it. It was never delivered, it was not stolen, and I will not incriminate myself by filing a false police report to try and excuse their mistake.
Business Response
Date: 07/19/2023
Hello,

Thank you for writing us back.

I understand that you have received the package with the missing one of the container.

I have checked with our shipping team. Based on the outcome of our investigations, we can confirm that the complete package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

Hence, we will not be able to take any steps from our end without the police report.

I would also like to add that the Police Report must be filed before 45 days after the delivery to be considered for review that is on or before July 27th. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

Sai babu
Amazon.com
*****************************
Customer Answer
Date: 07/20/2023

Complaint: 20256135

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a paint sprayer on Amazon. The first time it was used paint sprayed all over, because the hose was defective. Amazon said I must contact the seller not them first. The seller promised to send a replacement part but never did. I contacted Amazon to help resolve this issue but they said it was over 30 days so there was nothing they could do. I remembered seeing something about me having 90 days to file a complaint and still have a screenshot of where I read it on their A-Z promise. They denied my appeal and have done nothing to replace the defective part.
Business Response
Date: 07/11/2023

Hello,
We have reviewed the issue filed for the Order ID and noticed that the Buyer was requesting a refund.
A full refund has been issued to the Buyer in the original payment method.
-- Refund Date:7/11/2023
-- Refund Amount: $161.61
Sincerely,
Initial Complaint
Date:06/29/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a lot from Amazon and I feel I should have my opinion if the product is worth it or not . Four years also they stop me account from leaving reviews never got notification. Just read letters when I try to read reviews that my account cannot leave any reviews I wrote to them back-and-forth for four years. I wrote to them again yesterday and today they wrote to me the same stuff that I violated some thing with gift cards are getting free products, which I never got anything for free or gift cards unless it was a return from Amazon them self, instead of putting the money in my account they put it in the Amazon gift card. *** has spent so much money due to having a business I shop a lot from them and finally after four years someone responded back with they wont reinstate my review community where I can leave reviews but they sure dont have any problem taking my money .. its sad that we cant leave a review how we fell and now accusing me of something with out proof everything I had bought has been with my bank cards .. Im not sure if anyone can help me .. I just dont know who to turn to any more .. Thank you for your time **********************
Business Response
Date: 07/02/2023
Hello,

We have reviewed the buyer's account and we are unable to reinstate their reviewing privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:06/29/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a big mistake with trusting amazon Garage system that confirm parts for specific cars i ordered A/C Compressor as amazon says its fits in 2007 ***** Odyssey. I went to my mechanic to put A/C in it and he said to me this parts wrong so he charged me his Labor which is 100$ i paid it because amazon fault i am never ever going to buy car parts from amazon getting money isnt easy ... already rent prices goes up we have to pay other companies faults
Business Response
Date: 07/01/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared about the incorrect part recommendation you received for your purchase. We regret the error but have limited options at this time.

We have passed on your feedback to the correct internal team to look into the matter, but will not be able to offer any additional credits or compensation. We strongly recommend you double check the recommendations before making the purchase while we review the system. This will be an internal review, we will not be able to share findings or actions.

A prepaid drop off label has already been issued on Friday, June 30, 2023, once the return is received in processing, a full refund would be issued.

We assure you of appropriate action in response to your feedback.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/10/2023

Complaint: 20255693

I am rejecting this response because:Not fair.

Sincerely,

************************************

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