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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    • Amazon.com

      715 Airtech Pkwy Plainfield, IN 46168-7442

    Customer Complaints Summary

    • 58,689 total complaints in the last 3 years.
    • 22,090 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction :Wed, Jun 7 The amount of money you paid the business: 3$What the business committed to provide you: Kindle What the nature of the dispute is: I bought Kindle book by my card, they charged after that hold my account. ********************** want to scam my money. I want take back.Whether or not the business has tried to resolve the problem: I provided my bank statement, but they said can't verify. Clearly they want to take all my money. Account *********************** Order : #D01-9468318-5565047

      Business Response

      Date: 07/18/2023

      Hello,

      We have reviewed the customers buyer account and require more information to complete our review.

      We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/19/2023.

      Sincerely,

      Amazon.com

    • Initial Complaint

      Date:06/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please note, I have been trying to contact Amazon, **** regarding my Amazon seller account Nethelus LLC ************** with this business. Currently, we were locked out of our account and ********************** did not provide us with any options to regain access. My seller account was not supposed to be locked. I got notice that my buyer account was closed, but that it would have no effect on my seller central account.At this time, my seller central account is locked, labeled as closed. I continue to receive emails warning that my inventory will be destroyed. However, the only option to evade destruction is to sign on to Seller Central. Despite how many numbers I have called and emails I have tried, nobody can resolve or help us to regain access. This inventory is expensive and is the livelihood of my business. I need access to critical tax information, to remove my inventory as well as to disbursements which are lawfully owed to me. To date, Amazon has ignored all communications and we are unable to log in, let alone appeal our account suspension. We believe this lock out is unethical and Amazon must reply to our issues. We would request it be sent to the appropriate party and a representative contact us immediately regarding this issue.

      Business Response

      Date: 07/02/2023

      Hello,

      We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on July 3, 2023.

      Thanks,
      Amazon.com Seller Performance

      Customer Answer

      Date: 07/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***** Polymili

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction : Tue, May 16 The amount of money you paid the business: 4.5$What the business committed to provide you: soap, some items about daily What the nature of the dispute is: I believed that amazon closed my account is absurd Whether or not the business has tried to resolve the problem: I sent file but amazon did not handle my case properly Account : ****************** Order : #***-3470064-1194662

      Business Response

      Date: 07/21/2023

      Hello,


      Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
      We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
      Due to the proprietary nature of our business, we do not provide details on our investigation methods.
      We notified the customer of this decision by email on **********.


      Sincerely,
      ********
      Amazon.com

      =============

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction : Thu, Mar 16 The amount of money you paid the business: 3.69$What the business committed to provide you: paint products What the nature of the dispute is: I checked my action on account, can not see anything unusual payment. It's me and still my account. While they close my account then refund, what can i use the refund if Amazon close it ?Whether or not the business has tried to resolve the problem: i can provide anything about my information. But Amazon not accept.Account : *********************** Order : #***-7437320-8492266, #***-8981810-1300212, #***-8024037-5153848

      Business Response

      Date: 07/25/2023

      Hello,
      We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information. 
      We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/25/2023.
      Sincerely,
      ***
      Amazon.com 

    • Initial Complaint

      Date:06/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction : Fri, May 19 The amount of money you paid the business: 5$What the business committed to provide you: personal products What the nature of the dispute is: Amazon hold my account with no reason Whether or not the business has tried to resolve the problem: They sent me email said that detected unsual activity, but I didn't do anything. I just placed order normally. I think Amazon is so weird when hold account with unreasonable Account : ******************* Order : #***-9781933-3831454

      Business Response

      Date: 07/18/2023

      Hello,

      We have reviewed the customers buyer account and require more information to complete our review.
      We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/18.

      Sincerely,
      *********
      Amazon.com

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction : Fri, May 19 The amount of money you paid the business: 2.5$What the business committed to provide you: items for nails What the nature of the dispute is: I had ordered three items before account been locked. But two order is undeliverable to ship. I didn't receive those and amazon refunded me, then I bought my fourth order, they locked my account. So I feel ******************** scam my money.Whether or not the business has tried to resolve the problem: they didn't support me to reopen my account. So i need to report Account : ******************** Order : #***-1035682-2750605 #***-3847495-8811423 #***-9310425-2721810 #***-8843488-6527460

      Business Response

      Date: 07/22/2023

      Hello,
      We have reviewed the customers buyer account and require more information to complete our review.
      We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-05-19.
      Sincerely,

      Amazon.com


    • Initial Complaint

      Date:06/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 26, I received an email from my work email posing as the *** of my company turned out to be a scam but I have purchased 4 Amazon gift cards, each had a value of $500 so it totally $2000. I was supposedly getting them for the *** as requested which he was going to pay me back for them but since it was a scam we quickly called Amazon customer service to block the claim codes that I had sent to the scammer through text, and according to the Amazon customer service rep, they got to block two of the gift cards and the other two were used for Apple Watches. They were going to give me a status on the report in 1-2 business days, which I never got a status back so I called again and turned out that they never blocked the gift cards that havent been redeemed at the time we called and now they have all been used, so they finally did another report because the first customer service rep never did like he said he did. And still 1-2 business days I have not gotten a status on the report, they provided me a ticket # the day of the 2nd report but I cant even access or find it to check my status. Theyve done nothing but waste my time and money to get refunded when they had the moment to block two gift cards from being used by a scammer and still allowed it to be used for Apple Watches.

      Business Response

      Date: 08/15/2023


      Hello,

      I'm ***** from Amazon.com.

      I need to look into this matter, and it'll take a bit more time than usual.

      I just wanted to let you know I'll write back in 3-5 business days with more information.

      Thanks for giving me time to find the best solution.

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was locked saying I violated a gift card policy which i did not on May 24th i was locked out and my electronics and tvs I have no access to because there all amazon products.. i have been more then patient but i have chronic kidney disease and a compromised immune system and without any tvs or electronics working my mental health is becoming a severe issue also i have a wedding registry on my account my daughter was married june 10th I have over $300 that family and friends gifted her that they say they can keep .. This is beyond an outrage i call them numerous times a week and if i get am email its frin there gift card department and you can not reply or speak to anyone in that department.. i have requested through there customer service department a copy of all transactions and a copy of proof I violated there policy and get told that customer service cant acess any info only the gift card department which as i said above you cant reply to any emails they ************ cant speak to anyone in the department.. i know its has happened to thousands of us .. but after over 5 weeks give or take its affecting my mental health. Any help with me ti get this rectified with amazon and get my account restored and the wedding registry with the over $300 gifted for ny daughter who as i said above was married june 10 get all that money back on wedding registry i would greatly appreciate it.. Thank ********************* and ***************************** please feel free to call me if needed ************ also my email address affiliated with my Amazon account is ******************** and my cell number above is linked to my Amazon account.. Thank you very much

      Business Response

      Date: 08/08/2023

      Hello,

      Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
      We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
      Due to the proprietary nature of our business, we do not provide details on our investigation methods.
      We notified the customer of this decision by email on 8/7.
      Funds in your account will not be disbursed

      Sincerely,
      *********
      Amazon.com

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction : Mon, May 15 The amount of money you paid the business: 3.5$What the business committed to provide you: daily items What the nature of the dispute is: Amazon says it detected unusual activity on my Amazon account and closed it. But I don't feel like I've done any suspicious behavior.Whether or not the business has tried to resolve the problem: There is no action by amazon to show that they want to deal with the reopening of my account Account : ********************** Order : #***-3722993-3997815 #***-6689159-6889856 #***-8897272-2429829

      Business Response

      Date: 07/20/2023

      Hello,
      We have reviewed the customers buyer account and require more information to complete our review.
      We have requested the necessary information from the customer via email. We sent this request to their registered email address on May 15th, 2023.
      Sincerely,
      Amazon.com

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction : Mon, May 22 The amount of money you paid the business: 3.5$What the business committed to provide you: cosmetics What the nature of the dispute is: I could not arrange time at home to receive the goods, so I changed the delivery address to Locker. It seems this action of mine causes Amazon to think that my account is being compromised.Whether or not the business has tried to resolve the problem: I sent document about my information on my account but ******************** not accept Account : ********************* Order : #***-9538598-3465040

      Business Response

      Date: 07/28/2023

      Hello,
      We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information. 
      We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/26/2023.
      Sincerely,
      ***
      Amazon.com

    Amazon.com is BBB Accredited.

    BBB accredited business seal

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