Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,663 total complaints in the last 3 years.
22,083 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
"Date of the transaction : Thu, May 25 The amount of money you paid the business: 5.92$What the business committed to provide you: spices What the nature of the dispute is: I just placed an order when amazon closed my account, no notice and no reason. This is really disrespectful to the customer.Whether or not the business has tried to resolve the problem: Amazon did not take any action as if to tell me why the account was locked and how to reopen it.Account : *********************** Order : #***-1647132-5617007"
Business Response
Date: 07/21/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********. After further consideration, we have decided to reinstate your Amazon.com account.
We have previously canceled your order #***-1647132-561700 for completely. You have not been charged for it, but an authorization may be visible on your account. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.We would appreciate your input about anything we can do to help prevent such issues in the future. We want your experience shopping at our store to be a rewarding one. If you have any order or account related concerns, please contact our **************** team at the link below: **********************/contact-us Best Regards,Victoria,Escalation Specialist Amazon.com *****************************
Initial Complaint
Date:06/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was deactivated in error due to being related to account named Oksana Savchenko1. The real owner of Oksana Savchenko1 account is *******************************, NOT me. ******************************* was my Amazon account auditor, but I stopped any working relationship with her a long time ago.The erroneous related between my account and Oksana Savchenko1 account arose because of the same credit card in Charge Method. ******************************* and I had a business relationship in the past. ******************************* audited my Amazon account. The audit involved auditing my account information and checking all sections with contact information, addresses, numbers, credit cards. While checking the legitimacy and compliance of the data in my charge method section, ******************************* made a mistake and indicated the payment information on her card. She did not notice she logged in to mine since she has entrance both her and my Amazon accounts. When I noticed the ******************************* card in my account, I immediately deleted it. This unprofessional performance of account audit duties and making such unforgivable mistakes was one of the reasons why I terminated the Amazon Account Audit Agreement with ******************************* (see Notice of Termination dated March 21, 2023). As our cooperation ******************************* came to end we stopped contacting. As I am sole owner of the Enjoy&Buy seller account, I am really aware of my mistake magnitude. I apologize for the inconvenience this has caused. I described the whole situation as it is. I never owned the account named Oksana Savchenko1. The real owner of the account named Oksana Savchenko1 was my Amazon account auditor, but I stopped any working relationship with her a long time ago. Please check the full version of my Plan of action and attachments to ensure it's true. I guarantee you that deactivating my account was in error. Therefore, I request you to reinstate my account.
Business Response
Date: 07/03/2023
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on July 3rd, 2023.

Sincerely,
Seller Performance Team Amazon.com
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 14, 2023 Amazon locked me out of my account because they thought there was fradulent activity. I had a $60 gift card credit on the account. I called the number Amazon provided and talked to an associate that told me I needed to open a new account and the $60 gift card balance would be transferred to my new account. I was assured they would have the link from my old account so that the balance would be transfered with out problems. I have since called two more times and told that my balance would be transferred within ************************************ money gift card funds of $60
Business Response
Date: 07/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account.

Based on investigation, the team replied to you requesting for additional information.

Once you reply to that email, the team internally investigates and check for the options to **********.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/16/2023

Complaint: 20258019

I am rejecting this response because: I have be told three times my funds would be restored and now they are requesting a photo copy of my ID to an email with no name or reference number. I was told not to send personal information from an email from Amazon on a previous email. My account is active and was setup with the help of a team specialist on my first phone call regarding this issue. So I think they can easily fix the problem because the have access to my locked account and my new account.

Sincerely,

*****************************
Business Response
Date: 07/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are still facing the issue with the account.

However as mentioned earlier the concern team already worked on it and shared information to you on email and requesting for additional information.

Once you reply to that email, the team internally investigates and check for the options to **********.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/20/2023

Complaint: 20258019

I am rejecting this response because:
This is the same response given in the prior email from this person who cannot help. Nothing has been done or changed. Amazon told me not to send any personal information, yet they are asking for a copy of my ID even thought they have all my account information.
Sincerely,

*****************************
Business Response
Date: 07/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier, the investigation team can only take action on it and we don't have any option to take action on it.

The team already replied to you requesting for additional information.

Please reply to that email, the team internally investigates and check for the options to **********.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/25/2023

Complaint: 20258019

I am rejecting this response because: Amazon is requesting that I send a copy of my ID to them from an email with no reference number or tracking number and no contact information. Just that it is the team account specialist that I have already contacted three times over the phone and was told that I would receive the money back on my account that ********************** took.
I sent the email that Amazon sent me requesting my ID and this was there respond:

Amazon.com <**************************************>
To:*********************

Mon, Jul 3 at 7:50 AM

Thank you for writing to Amazon.com to bring this to our attention.
Your message has been forwarded to our security department, and we will investigate the situation. Please note that you may not receive a personal response.
In all likelihood, the message you received was not sent to you by Amazon.com. We strongly advise that you *not* send any information about yourself back to this individual (especially your credit card number or any personal information).
If you have already submitted any personal information to this person via e-mail or on a potentially fraudulent web site, you may wish to contact **************** for assistance. To send an e-mail to ****************, please visit *****************************************
In the future, if you are ever uncertain of the validity of an e-mail, even from us, don't click on any supplied links--instead, type our web site address "******************************" directly into your browser and follow the regular links to Your Account. Many unscrupulous spoofers mislead consumers by displaying one URL while taking the visitor to another.

By typing in a well-known address you can avoid this trick.

Also, please be assured that Amazon.com is not in the business of selling customer information. Many spammers and spoofers use programs that randomly generate e-mail addresses, in the hope that some percentage of these randomly-generated addresses will actually exist.

If you are trying to contact us about something other than a spoofed e-mail message, please contact **************** for assistance. To send an e-mail to ****************, please visit *****************************************/

If you encounter any other uses of the Amazon.com name that you think may be fraudulent, please do not hesitate to contact us again.

Thank you again for taking the time to notify us of this situation.

Sincerely,

Amazon.com

*************************************

Sincerely,

*****************************
Business Response
Date: 07/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The issue which you are referring can only be handled by concern team to which you already working with.

As mentioned earlier, the investigation team can only take action on it and we don't have any option to take action on it.

Please reply to that email additional information, the team internally investigates and check for the options to **********.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 08/01/2023

Complaint: 20258019

I am rejecting this response because: It is a repeated answer and no changes have been made and the issue has not been addressed. Amazon has my account information, contact information and can easily remedy the problem. But I continue to receive useless robot emails from them.

Sincerely,

*****************************
Business Response
Date: 08/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier, the concern team can only take action on the account by investigating with complete details.

We can see that on Thursday, July 13, 2023 at 12:36 AM (PDT) the investigation team emailed you asking for further information.

Please reply to that email additional information, the team internally investigates and check for the options to **********.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 08/18/2023
This issue has not been resolve.
Business Response
Date: 08/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that the issue is not yet resolved but as mentioned earlier, one concern team can only take action after getting complete details.

We can see that on Thursday, July 13, 2023 at 12:36 AM (PDT) the investigation team emailed you asking for further information.

Please reply to that email additional information, the team internally investigates and check for the options to **********.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 09/02/2023
This issue has not been resolved. I have contacted Amazon and they will not work with me at all.
Business Response
Date: 09/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier only the concern team can only take action after getting complete details.

On Thursday, July 13, 2023 at 12:36 AM (PDT) the investigation team emailed you asking for further information.

Please reply to that email additional information, the team internally investigates and check for the options to **********.

And regarding the gift card transfer we don't have any option to transfer balance from one account to other.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account (account No.: ***************** with no reasons. I have gift card Balance $129.75 in my account. I can't buy anything now. I want to take my money back!First of all, They email me that they previously contacted me about multiple violations of our Conditions of Use.Actually, I did not received any email or notification from Amazon before, they never contacted me. I have records in my mail box. I have no idea that Amazon have contacted me. Amazon refuse to provide anything to prove by what means that they have contacted me.Secondly, Amazon refuse to provide anything that what multiple violations I did?Actually, I did not use my account for more than 2 years, except that I bought a pair of shoes this March. So, I have no chance to continue to do violations of these terms from my account. what ********************** said are so absurd and ridiculous, and they even don't have any evidence to prove that i did such thing. I communicated with their customer ******************** by ************ but they only reply me that they cannot reopen my account.It is so rude. It is robbery!
Business Response
Date: 07/20/2023
Hello **,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your account has been reinstated and the gift card balance is ready to be used.

If you have any issues, please let me know and I will be happy to help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

Customer Answer
Date: 07/24/2023

Complaint: 20257994

I am rejecting this response because:
my account is still abnormal. amazon didn't reinstated my account and balance.

I place an order, and amazon cancel my order immediately and automatically. Please see attached picture.

and after amazon cancel my order amazon sent me an email said "We are writing to let you know that we have canceled your order 111-1087020-4018608 because your account is restricted to digital purchases only due to multiple violations of our returns and refund policy. We will automatically cancel all non-digital orders placed on Amazon.com and if you have been charged, a refund will be processed."

please check what happened. why amazon restricted my account and my balance. i never return and refund anything.

give my money back!

Sincerely,

D **
Business Response
Date: 07/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account is directly related to another account which has been previously closed due to the violation of our policies.
Additionally, we have provided customer with restricted access to the account where customer can now use their existing ********************** Gift card balance for digital purchases only. All non-digital orders placed on the account will be cancelled automatically.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 25 July, 2023.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 07/27/2023

Complaint: 20257994

I am rejecting this response because:
what you mean "We've found your account is directly related to another account"

*************** is the only account i have.

you can't blame me with other person's fault who i don't know.

i have gift card balances in my account, you can't rub my money with ridiculous reasons.

i know noting about the another account you are talking about. you made an mistake.

give my money back.

Sincerely,

D **
Customer Answer
Date: 07/27/2023
amazon said "We've found your account is directly related to another account" that is why they limited my gift card balances purchases.

*************** is the only account i have.

they can't blame me with other person's fault who i don't know.

i have gift card balances in my account, they are rubbing my money with ridiculous reasons.

i know noting about the another account they are talking about. they made an mistake.

Customer Answer
Date: 07/28/2023
amazon has made an mistake. they limited my account purchases function by mistake.

they said "That is because your account has repeatedly violated our Conditions of Use. " and " We've found your account is directly related to another account which has been previously closed due to the violation of our policies. "

firstly, *************** is my only account. i have no related with any other accounts. they got wrong information about my account.

secondly, i have not use my account for a long time. so, "repeatedly violated your Conditions of Use" is totally lie. i did nothing.

they can't ban my account with ridiculous reasons
i want my gift card balance back.

give my money back
Initial Complaint
Date:06/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon was supposed to deliver my package yesterday and said to come back in the 30th for a refund. I contacted on the 30th now they moved the contract date to the 1st. The package was shown as to be delivered now it is in ***********, **. Amazon is not trying to make this right. They keep pushing back the date for them to refund to me and have the items and my money. After attempting to resolve the issues for 40 minutes I was told I still had to wait.
Business Response
Date: 07/03/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and couldn't understand the order number you are referring to. I see that you have contacted regarding multiple orders.

I would request you to please help me with the order number so that I can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************;
Customer Answer
Date: 07/11/2023
Order # ***-3916155-8272217 is not in my account
Business Response
Date: 07/17/2023
Hello *****,

I see that the refund was issued on Thursday, July 6, 2023. The refund will show up in 5 business days. I would request you to please give it time till July 13, 2023 before you can check with the bank.

I hope this helps! We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Initial Complaint
Date:06/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the brand new ********* Designer Compact Keyboard thru amazon on 4/29/2023. With merely two months of use, the keyboard stopped working. Amazon replied and refused any assistance/repairs/supports/exchange/refund. Amazon asked me to connect with ********* with I did. I followed every single steps provided by ********* and ********* replied confirmed the keyboard is defective. ********* apologized stating it is a known issue on said keyboard per history. ********* stated that they will email me the prepaid return label to move on the return/exchange process. Its been days and I still didnt receive the return label by email. I connected ********* and they replied and refused my return/exchange saying that they need to go through a deeper investigation with their team, which I think it is ridiculous and unacceptable. The whole story is totally a customer abuse case.
Business Response
Date: 07/02/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unfortunately as return time expired on May 30, 2023, we are unable to replace or refund this order.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** SoniCare DiamondClean Smart **** Rechargeable Toothbrush Order #: 111-0963717-2852244 Order Date:04/09/2023 $328.11 I ordered this item and received an incorrect item in the box. In the box was a white ******** toothbrush and apparently incorrect model. I immediately went to the Amazon Hub located at *****************************************************************************. After a month, I noticed I still had not received my refund. I contacted Amazon and was informed I returned the wrong toothbrush. I stated I had received the incorrect toothbrush and this was the reason for the return. They stated I needed to return the correct item to get a refund. I have contacted Amazon.Com over ten times for this issue and have received no resolution. I did my part in returning the the item that was sent to me. This is unfair to me as a customer. It was been over two months now with no resolution. Each and every representative I get at Amazon, tells me the same thing. There is nothing they can do. It is not my fault I was sent the incorrect item from Amazon.
Business Response
Date: 07/01/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our appeals team has denied refund as the item has passed the return time and the item returned was incorrect as per the investigations from our side.

Unfortunately we are unable to provide any further details on this issue. You may continue to check with the ofm@ team for any appeal.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/10/2023

Complaint: 20257952

I am rejecting this response because: Amazon sent the incorrect item to me. I ordered a Blue Sonicare toothbrush and they sent a white toothbrush to me. Apparently the model was incorrect as well. They continue to state I sent the incorrect item back to them. I returned what they sent to me. An Amazon account specialist contacted me via email on 04/22/23 apologizing for the error and promised a refund in the full amount of $328.11. I have attached that email here. I an still due my refund.

Sincerely,

*****************************
Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased outdoor blinds from Amazon/A-Z company under Amazon. The information given on the Amazon site stated that the measurements were 8x8, upon install by my handy man the measurements were 8x7.5 to small across for what I needed. Tried to return the outdoor blinds to kohls at Amazon drop off they REFUSE to take items back, tried ***** they refused to return them for me, tried us mail I was told it will cost me $240.75. I should not have to pay for Amazon return when the total price of the outdoor blinds is $169.04, call spoke Amazon rep ******* he explained that the vendor should assist me on the return with paid labels. They would not. On 6/9/23 my birthday I spoke to ***** she said to keep the blinds and that I will receive my refund in one week. I have never received a refund. On 6/14/23 @ 4:47pm spoke to **** she opened up a case with vendor case #***-3033738-8108221. Vendor still refused to refund me my money. He wants me to pay for return I refuse. Please someone help me get my money back from this defective item.
Business Response
Date: 07/03/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer received an incorrect item and they wished to be refunded for the same.
A full refund has been issued to the Buyer in the original payment method.
-- Refund Date:7/3/2023
-- Refund Amount: $169.04
In summary, Buyer has been issued a full refund for this order.
Initial Complaint
Date:06/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the last few months I placed several orders through Amazon.com. I'm also an Amazon Prime member. Per Amazon's order confirmation I was given a date the order would arrive. Amazon also confirmed when the order shipped and again I was told when the order would arrive. The last several orders, late in the afternoon on the day Amazon told me the order would arrive, I received an email from Amazon letting me know that the ordered was delayed by 2-3 days, or longer. Amazon is practicing false advertising by giving their customers a delivery date, confirming that delivery date, then changing that delivery date at the last minute. When you can finally get through with **************** they have all kinds of excuses then tell you that it's your responsibility to wait 3-4 days for the order to arrive. If you no longer want the order, since it's late arriving, it's the customers responsibility to take time out of their day to drive to an Amazon return location to return the order. I was even told by an Amazon **************** rep that I needed to check around my neighborhood to see if their delivery driver had left my package with someone else. Since when is it my responsibility to track down their error?? I'm tired of ordering things, having Amazon confirm the order and delivery date then learn a few hours before it's scheduled to be delivered, "Oops, it won't be there for a few more days." Be honest about delivery dates and stop making excuses.
Business Response
Date: 07/02/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your recent deliveries. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .

We amazon always try to fulfill our delivery promise on time, but in very few rare situations like this happens which makes feel bad about our service.

I'll take this as feedback and make sure escalate so that concern team will investigate and take actions so that such issues won't get repeated.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/02/2023

Complaint: 20257374

I am rejecting this response because: It does not address the issue and makes it sound as Amazon's false advertising of services is "rare" when it happens repeatedly. In addition the "response" is scripted and extremely poorly written by someone who obviously does not speak English. "We amazon always try to fulfill our delivery promise on time, but in very few rare situations like this happens which makes feel bad about our service." It was not the first time it's happened, not even the 3rd or 4th time. Amazon sent an email saying my package shipped, "Hi ******, your package will arrive: Thursday, June 29." Why lie about it?

*************************************************
Initial Complaint
Date:06/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a outfit for my daughter for her birthday pictures it was a skirt a o *** and a headband, the headband did not arrive in the box, I reached out and they offered no help at all. This is not the first time months ago I ordered a nursery set that was never delivered and they basically said oh well, We have spent well over **** dollars with amazon and they cant send a whole order
Business Response
Date: 07/02/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************

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