Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,669 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for my Amazon prime membership. I have recieved a few orders since opening with no issue. Amazon then put my account on hold after I tried to buy a gift card for my nephew, stating I would have to send them my billing statement from my credit card that shows my name, address and other personal information. Stating due to suspicious activity, yet cannot give me any reasons for the suspicious activity. They then proceeded to say I ordered an item off my account that was not on my account. Said I had an email I did not have and wouldn't refund me for the prime account I just purchased. The membership should have been for a month and I have not had it for longer than a month. This is illegal and therefore needs to be brought to attention before I take legal action. I have stated I can have my bank call to confirm that the purchase I tried to make was valid but they refused. I stated I could take a picture of the 3 digits on the back of my card but they declined. I will not take a picture of my credit card OR billing statement just like I would not take a picture of my social security card.
Business Response
Date: 07/22/2023
Hello,
We have addressed this customers buyer account related query. We sent an email to the customers registered email address on 07/22/2023 confirming the details.
For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
***
Amazon.com
Initial Complaint
Date:07/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 7, 2023, I received an email offering a 30-day free trial for an Amazon Prime membership. I followed a link labeled "start your 30-day trial", signed into my Amazon account, but was taken to the web page for Prime Student, with an error message stating "your offer has been updated based on your eligibility". There is no expiration date on this offer.I reviewed the Amazon help page and the Amazon Prime terms and conditions, which state you can sign up for a free trial if you haven't been an Amazon Prime member within the last 12 months, and you must have a current, valid credit card or Venmo account on file. There is nowhere within the terms and conditions that state they can be altered or changed at any time for any reason.Today, July 1, 2023, I reached out via chat to a customer service representative who was unable to resolve the issue and stated they would need to transfer me to a different representative. Instead, I received an incoming phone call from Amazon ***************** and had to wait several minutes to be connected with a representative. The phone representative was also unable to resolve the issue. After several minutes, they argued that I was not eligible because I cancelled my previous membership in 2017 before the end of that free trial. They also argued that all Amazon customers receive these offers, but not all customers are eligible, and only "the system" can determine who is eligible. The representative was not able to tell me why their explanation was not available anywhere in writing, or why I could only get this information verbally, which contradicts Amazon's written terms and conditions.
Business Response
Date: 07/03/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the prime trail subscription.

Upon checking, I see that you've been a student prime member till 2021 and the free trail if only for one time use on an Amazon account.

As you've already been a prime member, you are not eligible for the free prime trail.

Unfortunately, we'll not be able to take any action on it from our end.

If there was any other alternative, we would have surely helped.

I apologize for the inconvenience that you've experienced in this case.

We look forward to serving you again - and serving you better - next time.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 07/11/2023

Complaint: 20264144

I am rejecting this response because:
The only stipulation stated anywhere is the free trail is available for customers who have not been Prime members within the last 12 months, which I have not. The reasons given by the business for not *****ing me the free trial are found nowhere in the terms and conditions, nor in any of the additional documentation attached to my complaint. The business is denying me the free trial for other reasons, which is a violation of their terms and conditions, and which they cannot do legally. Therefore, I am once again insisting the business abide by the written terms and conditions which clearly state I am eligible to receive this free trial, and ***** me the free trial.

Sincerely,

*****************************
Initial Complaint
Date:07/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Received email on 7/1/23 Amazon account was closed due to refund being in violating of terms and conditions for order 2330670-7665802. -This message was sent in error. This order included 4 pairs of shoes. I was issued part of this return today (2 pairs) and was pending return for the remaining portion of the order (2 pairs). All 4 pairs of shoes were unworn and returned in original packaging within the return window. The remaining 2 pairs of shoes are now not refunded and I dont have them in my possession-this needs to be resolved. On standby for a detailed explanation and update.-Refund of $390.1 pending to my original payment method -Gift card balance of $154 lost -Amazon customer service cannot advise me or help
Business Response
Date: 07/10/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 09 July, 2023. This email confirms that the refund has been issued for 339.10 USD to the original payment method.
With this refund, the order was completely refunded for $551.00.
They can check the refund status from the link: ***********************************************************************************
I hope this helps!
Sincerely,
Amazon.com
Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not accessed my Amazon account for a year. When I tried to access my account it asked me to input a verification code from an email which I did not receive and if I did not receive them to call their customer service department for assistance. **************** told me that because I have not used it for a year, they do not have the information they need to verify my account so my only option is to create a new account and they cannot delete my old account. First their security process does not make sense but more importantly I do not want Amazon to have my data without myself being able to access it.
Business Response
Date: 07/05/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the trouble you've had with your account. We're happy to help, but we need to verify some additional information before taking any actions. For account security purposes, this information needs to be verified over the phone with one of our agents. Please reach out to us via phone using the link below:

******************************************

And if you havent yet tried resetting your password, please visit our Password Reset page?

If you dont see an email from us and are still having trouble getting signed in, please call us at:

U.S. and ****** **************

International (charges may apply) **************

Thank you for your understanding and co-operation. We look forward to seeing you again soon.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 09/07/2023
Hi ******,

Apologies for the delay, was married this month and only now I'm able to review all my emails.

As you can see in the complaint description I already tried to reset my password which didn't work and directed me to call customer service. When I called customer service they could not reset my password for me because they couldn't verify my information because I have not used it for a year. You are just providing me the same solution that I described as not working and which also does not make sense (the password was not working because I have not used it for a year but it cannot be reset because I can't be verified because I have not used it in a year). Unless you are able to explain to me how the solution you are providing differs from the one I already tried, what I would like support with is deleting my account. I do not want Amazon having access to my data without giving me any way of accessing it myself.

Business Response
Date: 09/13/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry that you are unable to access your account and unable to verify the security as there isn't enough information available in your account. I understand that our support team has advised you to create a new account and would like support with deleting your account as you don't want Amazon having access to your data.

I've reviewed the details of your complaint and as the option to close an account without receiving the consent from the account isn't available, as you no longer have access to your account, I've forwarded the details of your account and the account close request to our account specialist team for review.

Kindly allow them 3-5 business days to review and process the request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Once the request is reviewed, we will send you an email update on the outcome. In the meanwhile, you may create a new account to use our ********************.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 10/06/2023
I would like to re-open this case as I have received no response from the account specialist team after 3+ weeks.
Business Response
Date: 10/17/2023
Hello ****,

I understand that you wish to close your account. I'm sorry for the trouble caused with your account.

As per your request, all the details were forwarded to our internal team and they have reviewed the information provided.

Our team has confirmed that they have successfully closed your amazon account.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 10/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $214.42 for some airpod pros that I didnt receive. My package came in today, it was empty, there was nothing but bubble wrap, Amazon doesnt want to take responsibility for THEIR mistake and doesnt want to give me my money back or resolve the issue. I spent my hard earned money on a product I wanted and didnt end up receiving now Its being denied? I demand for my money back so I can spend it elsewhere.My order number is 111-2617618-2852262
Business Response
Date: 07/03/2023
Hello Abram,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear that the airpods were missing from the item delivered from order #***-2617618-2852262.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that the item was missing from the package. Items that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address in proper packaging. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before August 14, 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon offers pre orders on items i specifically buy vinyl records. amazon has engaged in NOT HONRING the pre orders. items are available and in stock but the prices have increased. the pre order sit unfulfilled and amazon customer service refuses to ship the items which could result in them never being sent to **** have three orders as of today that i must now cancel and reorder at a higher price hoping amazon will refund me. Order# ***-1782101-5872220 ORDER # ***-8960160-6281815 Order# ***-3182006-4965007 amazon must be stopped from offering these pre orders if they are unwilling to fulfill them as this is false advertising.
Business Response
Date: 07/03/2023
Hello ******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the pre-orders placed on our website that aren't processed as scheduled.

I've passed the details of the incident to our internal team as a strong feedback to prevent something like this from recurring.

With regards to the orders placed, I see that the orders were cancelled and you re-ordered the items in a new order ending in #**** placed on July 1, 2023. I see that this order with two shipments were already shipped out to get delivered by July 3 and July 6, 2023 respectively.

I see that you have incurred $4.92 extra (excluding taxes) for the items re-ordered on July 1, 2023.

Though the option to price match the items isn't available, to help you with this, as an exception, I've applied a $10 promotional credit to your account that will automatically apply the next time you order an eligible item sold and shipped by Amazon.ca and does not require a claim code. Note that promotional credits are one-time use credits and, once applied to an order, are non-refundable.

Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.ca website and won't cover the shipping costs or any applicable tax of an order.

For more information about promotional credits, including the terms and conditions of use, go to:
*****************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20263673

I am rejecting this response because: THE SYSTEM IS STILL BROKEN! orders:ORDER # 701-3603575-2507420
ORDER # 701-4306177-4151417 and NOW IN STOCK BUT HAVE NOT SHIPPED TO ME! THIS HAS RESULTED IN A DELAY IN RECEIPT OF THE ***** AS THEY SHOULD HAVE ARRIVED TODAY! Amazon is engaged in deceiving customers and in false advertising. again, i demand the pre order system be stopped or that amazon honor the pre order agreement and ship items when they have received them.

Sincerely,

***********************
Initial Complaint
Date:07/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid ****** I Requested return from 3rd party from Amazon purchase on 26th of June at 1:31pm. On the 27th I contacted amazon again and the lady said she would contact the 3rd party for me and send them a message to get a label. I then was told by a different amazon rep named ***** that I have the conversion from that I will be fine in the return window. I did not hear anything from the company within 48 hours. I filed a a-z claim claim after 48 hours due to 3rd party not sending return label. Then told it would be refunded by two employees on Wednesday the 26th, and another employee on the 27th, contacted them today and they are saying no refund was issued. That I need to contact the company again. Now Im being told to contact the seller again after I have already contact the seller and they did not provide the return shipping label needed to send the product back. Now I was told to contact the company when I already did and no one answered. Third time the company has been contacted yet Amazon says the seller is trying to work with me. They are obviously not.
Business Response
Date: 07/04/2023
Hello,

Seller of the Order 111-8884631-0333054 has provided return address to buyer to return the item for refund.

As this return isn't a result of an Amazon or the third party sellers error, buyer will be responsible for the cost of return shipping, as well as any restocking fees that *** apply.

The A-to-z Guarantee claim has been temporarily withdrawn. If the return reaches the seller and buyer does not receive refund, claim will be reopened and buyer assisted further.

Sincerely,
Initial Complaint
Date:07/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to escalate my complaint id: *********** and *********** that I submit via report abuse feature in my SC. But Amazon support doesn't bring their attention, regarding a competitor on your platform, brand "Ahwhg," and their unethical business practices. As a loyal customer and seller on **********************, I believe it is essential to address such issues to maintain the integrity of your marketplace.I have recently discovered that "Ahwhg" is engaging in deceptive tactics to manipulate their product reviews. They have been offering a $30 gift card in exchange for a 5-star review on their products, thereby compromising the authenticity and reliability of customer feedback. I have personally experienced this unethical behavior when I placed a test order (#***-3215171-5725860) and received a postcard from the seller, explicitly requesting a positive review on Amazon in exchange for the gift card.Moreover, I have conducted extensive research and found numerous customer reviews where they have highlighted the seller's attempts to bribe them through the same postcard strategy.List of abusive reviews by the brand evidence:1.**************************************************** 2.**************************************************** 3.**************************************************** Attached to this letter, you will find screenshots of these reviews, along with the postcard I received as evidence of their fraudulent activities. It is worth noting that this is not the first instance of such misconduct by "Ahwhg," as their merchant ID, "**************," has previously been suspended due to similar violations.I kindly request that Amazon's leadership investigate this matter promptly and take appropriate action against the brand "Ahwhg" and the abusive ASINs mentioned in my previous correspondence (ASINs: B0BD77SGHV, B0BYNZTW4P, B0BLYYNN2X).With Prime Day approaching, it is crucial to ensure a fair and trustworthy shopping experience for all Amazon users.******* ******************
Business Response
Date: 07/03/2023
Hello ****/SELF PRO OFFICIAL,
Thank you for informing us that one or more of the customer reviews for Ahwhg New Anti Barking Device, Dog Barking Control Devices, Rechargeable Ultrasonic Dog Bark Deterrent up to **** Ft Effective Control Range Safe for Human & Dogs Portable Indoor & Outdoor (Blue) may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).

Amazon Review Moderation team
Initial Complaint
Date:07/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to redeem a gift card that I received from one of my students and a message popped up that it had already been redeemed. So I contacted customer service and chatted with an agent. I gave him all the information about my gift card - claim code, serial number and order number. He checked into it and said that it in fact had been redeemed by someone else (probably another teacher in my building.) He asked if I could contact the student to see what happened but I do not have access to that information. He looked into the order number and stated that 3 of the 9 cards have been redeemed. So he told me that he would take care of it - that in 3-4 days that I would be able to redeem the code. I tried at the end of this week to redeem the code but it still wont work. So I contacted customer service again and the new agent that I talked to (after explaining all of this again) said that there was nothing that she could do for me - that since it has been redeemed by someone else that Im out of luck. Now I wouldnt be so mad if they told me this the first time, but the first person I talked to said that he could fix it for me. I am a teacher, I dont make much money and when I get gift cards from my students they go a long way for me buying things for my classroom and I could really use the $25 that I should have received on this gift card.
Business Response
Date: 07/04/2023
Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologies for the inconvenience caused with our representative. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Further, I've reviewed your Gift card and can confirm that it is already redeemed on a different account.
Unfortunately, we will not be able to take any further actions on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:07/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved and needed to order some items. Since I just moved, my actual address and billing address were different so amazing put my account on hold. I send them everything that they had requested and always got the same response. My info was not good enough. Apparently I was unable to proof that I had the authority to use my own debit card. So I called to ask what exactly they were looking for to resolve the problem. The first 2 times i was told to just open another account, which I did and they put it on hold because it was associated with another account that was on hold. There suggestion made my situation worse. Do I called again, they were very rude and refused to help me on the phone. At this point, all I want is to close my accounts, wich they refuse to do because they have to be active to close.
Business Response
Date: 08/11/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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