Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

• 

  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was emailed by Amazon a week ago stating I'm owed a gift card in the amount of $244.44 for a phone I returned. My card was closed due to fraud so I can't get refunded unless it's a gift card. I have yet to receive what I'm owed. This needs to happen today.

  Business Response

  Date: 07/15/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the issue you had with the order.
  
  I've checked with our concerned team and issued a gift card for $244.44. I see that the balance is already used.
  
  You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the wrong item from Amazon.com. I was told there is no option for replacement and therefore have to return the item for a refund then re-order. However, I cannot re-order the item because Amazon is saying I have to wait 33 days for the refund to process. This information was given to be after my 4th time contacting amazon. Two previous agents told me a much sooner timeline for the refund to be issues. The first agent said the funds are already allocated and ready to be distributed on June 28th. This did not happen so I contacted Amazon again on the 29th. The customer service agent asked to wait 48 hours. I waited 72 hours and received no refund. Now Amazon is saying the refund will be processed on an estimated date of July 24th which is longer than the 30 days now that Amazon is claiming it takes. I was given misinformation and my refund is being held hostage when I did not even receive the correct item in the first place. The process that Amazon has in place does not consider instances when mistakes are made and the customer is being penalized for a mistake that Amazon has made. This is unacceptable practice where the customer service team is unable to do anything for the customer. Every person up the chain has answered with "there is nothing I can do". This is a poor reflection of customer service and shows apathy towards the customer.

  Business Response

  Date: 07/04/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the issue you had with the order.
  
  I would request you to please contact us using your account email address with the order number along with the complaint number in the subject so that we can help you further.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 07/12/2023

  Order number is ORDER # 111-4116531-7307424

  the email address is *****************

  Business Response

  Date: 07/28/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for providing the order number.
  
  I've checked and see that your refund has already been issued on Wednesday, July 26, 2023 in the amount of $489.93. The refund should be seen within 5 business days. You might have already received an email regarding the refund.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: July 1, 2023 Amount : ******* USD I ordered a phonw through Amazon, it was my first order ever. However, they closed my first account shortly after due security breach. No one was entering my account, it was just me. But they asked me to open new account so I did.I had so many issues and fighting them to get my card charged for 2 weeks, after finally being able to order, my order shipped. 3 days later, they sent me an email claiming my account was linked to another account and they closed my new account too. I told them yes, my first account got closed because of the security breach, and I opened a new one.They then replied saying they temporarly activated my account so I can for a return. I said that I do not want a return on the follow up letter.After that, they requested a return forcefully in my name, which I cancelled afterwards.1 day later, they sent me another letter, saying that my account closed due too many return requests. I believe someone did this out of spite, as they closed my account and there was no solid reasoning, they forcefully requested ONE return themselves and now they could claim I requested too many returns.I told them that I had only one order with them and I did not request any return, whatsoever. To what they replied, they checked my account and verified that information is correct and account will remain closed. Also, they previously offered me a discount due all inconveniences they caused, but now they are doing this. Huge shame for them, I will never use Amazon again and will never recommend it to anyone else, they're not even caring about customers. Once you get a spiteful account specialist, you cant do anything it seems.

  Business Response

  Date: 07/03/2023

  Hello *********************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the Account access issues. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  As per the update from the appropriate team, they've decided not to restore your full access to this account and unfortunately, you will not be able to place orders on our site.
  
  However, any digital content that you purchased with this account is still available to you.
  
  To access the content, click the Manage Your Content and Devices link on the menu Your Account on ********************.
  
  If there was any alternative in this case, we would have surely helped. 
  
  Regards,
  Arun
  
  Amazon.com
  *****************************

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to transfer my kindle purchases from an old inactive email account to my current email account. They are refusing to do this after validating both accounts belong to me.

  Business Response

  Date: 07/03/2023

  Hello *********************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the Kindle book transfer to new Account. 
  
  I would request you to help us with both the Amazon account details (from & to). 
  
  Once I have the details, I can contact the appropriate team and check for the possibility and I'll keep you posted.
  
  Regards,
  Arun
  
  Amazon.com
  *****************************

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing on behalf of my son, *************************** who has been locked out of his Amazon account since 2/2/23. I am highly frustrated and upset that I have spent hours and months trying to resolve this locked account issue and ********************** has still not returned the $165 that was on this account. (Call log below).My son tried to make a purchase through his account with his uploaded gift cards. However, after he made the purchase he was locked out. He immediately called customer service and was told to wait for an account specialist to review his account. When he received the email, he followed the instructions provided, uploading the support documents. He then got an email asking for images of the cards. We called customer service multiple times and explained that he doesnt have the physical cards as they were entered in December and January and he got rid of the gift cards after entering them in his account. Each time we were told by customer service they would note this and that an account specialist would review it. But it was the same cycle of getting the same email asking for images of the cards. I do not see this as a resolution and I would like Amazon to return the $165 that is on this account immediately. I have waited patiently dealing with over a dozen individuals from the Amazon organization and do not want to prolong this any further, as the $165 was for his birthday. Below is additional information from the account.Account Name: *************************** Account Email: ******************* Contact Phone #: ************ Home Address: *********************************************************************************************** Called on:2/3/23 2/4/23 2/6/23 2/7/23 2/9/23 2/10/23 2/13/23 2/27/23 3/1/23 3/9/23 spoke to ***********3/12/23 spoke to *********3/19/23 spoke to Angel.5/28/23 spoke to ************

  Business Response

  Date: 07/26/2023

  Hello,
  We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information. 
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/26/2023. 
  Sincerely,
  ***
  Amazon.com

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have neglected to respond to my first BBB complaint. I feel it is unethical what they are doing to me as a customer. I buy almost everything from them and have a credit that is paid on time. They will not even allow me to ask a question about a product before I buy it and that is ANY product. They will not allow me to write a review about ANY product. Fine don't let me write a review, but you want me to buy from you, but you will not let me ask a necessary question about a product before I buy? How do I deserve this treatment. I guess I should just stop buying anything from Amazon, pay off my cared and close it, but who am I just a speck in all your customers so I don't matter. Yes about 5 years ago I earned product refunds for doing surveys. I had not idea it was wrong, because I was ethical. I told the company that I refused to write a good review about a bad product. And if they mailed me a bad product I would return it to them stating that it was a bad product in the reason why I was returning it. Then you took away me right to do reviews then you gave it back, then I wrote a few good reviews, because I buy a lot!!!!!!! And you assumed I was doing it again and you took away my rights again. But to take away my right to ask a question about a product before I buy it is ethically wrong!!!!!!!!! I don't deserve this kind of belittling I am good customer! I am angry and frustrated to no end. I am having a serious foot an ankle surgery. I needed to ask a question about a knee scooter and was denied. **************** said because I can't write reviews I can't ask the seller questions about the product. I am having this surgery to try and avoid amputation, which will still probably happen. I will need other products and this, because I am keeping my knee. So this is already a stressful time and you are making it worse. How long am I going to be punished???? Yes I am being punished!!!! And I don't feel I deserve this treatment.

  Business Response

  Date: 07/03/2023

  Hello ************;********,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and I completely understand your concern regarding the reviewing privileges on the products.
  
  Like informed earlier, I've already escalated this issue to the appropriate team and its under review.
  
  The team will get back to you with an update on it soon.
  
  Also, I would request you to help us with the order number or the product on which you've tried to post the review.
  
  Regards,
  
  Arun
  Amazon.com
  *****************************

  Customer Answer

  Date: 09/09/2023

  This is my third complaint I have filed about this I am being punished and Im getting sick and tired of it. Im gonna go live public as viral as I possibly can about this because Im getting sick and tired of it. I cannot write a review about any product. I am blocked. I had a very bad experience with the product just recently. And I want consumers to know, but I cannot say anything because you guys freaking will not let me write. ******* review I am blocked. At one point years ago, I was offered products for reviews. I didnt think there was anything wrong with it. Because I only wrote reviews about products I liked that I got from them. It was an honest review about a product I liked. It was not putting a lie on there. It was not giving false advertising. And if they send me a product that I did not like that I thought was bad. I sent it back to them and said I cant give you a good review about this. This is a terrible product and I didnt take it even though it was going to be free. So then you tell me to stop you blocked me and then I stopped. You just assumed that I started doing it again when I was putting some reviews out there and you freaking blocked me again. This is America. It is it until proven guilty. Oh I was not doing it again but yes you go ahead and block me again. Im freaking ****** off. I spent a freaking Lotta money at your company I have a credit card that has almost $3000 purchases on it. And those are the only purchases Ive made with you. What the h*** are you freaking punishing me What the h*** cant you just allow me to do surveys Im freaking ****** off and Im gonna file a complaint every freaking day if I have to until you go ahead and allow me to write surveys why are you punishing a good customer? Why the h*** are you doing this to me . Why are you making me feel like Im a freaking criminal I was honest about those reviews what the h*** kind of company are you.

   

  I want my ability to write service restored, and I want to restore now I spent enough money and pay enough interest on my credit card that I should be allowed to ride a survey about a product and warm the public not to buy it when its a bad product Im getting pissed

  Business Response

  Date: 09/24/2023

  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  As per the update from the team and based on additional details discovered during a investigation, they are unable to reinstate the reviewing privileges of your Amazon account, and the same appropriate communication has been sent to you.
  
  Also, they've noticed unusual reviewing, rating, and/or voting activity associated with this account and determined that the ban is valid; and the account will remain banned.
  
  Based on the nature of our work, we are unable to provide any additional information regarding our investigation.
  
  Regards,
  
  Arun
  Amazon.com
  *****************************

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I expect a full refund for all my items I ordered . And I expect the packages to still come. Wasted my day three times you changed the delivery time . Had me sit here all day and ain't get my packages. I'm sueing if I don't receive the packages and a full refund for the packages that was supposed to come today.

  Business Response

  Date: 07/03/2023

  Hello *************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the order delivery issues. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  Upon checking, I see that both the order were delivered at the provided address. 
  
  However, as it was delivered a day later then the delivery date scheduled, I'll be able to add $15 promo credit. 
  
  Unfortunately, we'll not be able to refund the complete order. 
  
  Also, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review.
  
  We'll ensure that the orders are delivered on time. 
  
  We look forward to serving you again - and serving you better - next time.
  
  Regards,
  Arun
  
  Amazon.com
  *****************************

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped membership then restarted after 1 week .I even got a email confirmation I been on phone almost 2 or 3 hrs with this They say they don't see it. I am sending you the screen shot of proof. I do a membership. How can I log in my account? The address on email is ********************* that looks off. From what you have.

  Business Response

  Date: 07/03/2023

  Hello *******************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the prime membership on your Amazon account. 
  
  Upon checking, I see that there is no prime membership active on your account. 
  
  The email that you've received is just a prime advertisement email which has prime membership details on it. 
  
  We look forward to seeing you again soon. 
  
  Regards,
  Arun
  
  Amazon.com
  *****************************

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of Las Vegas Raiders Car Floor Mats on June 25, 2023. On June 28, 2023, I received what looks like a ****************** placemat. I contacted amazon on two separate occasions (less than 24 hours apart) & spoke to three different customer service reps & a supervisor. None were willing to solve the issue in a way that didn't require me jumping through a lot of hoops. The possibility exists that even after it is going to cost me money to resolve this issue! I don't feel that I should be out any money to resolve this issue. Until this issue, I have ALWAYS been satisfied with **************************** customer service department. I have been a loyal, and satisfied, customer for MANY years. Please help me resolve this issue.

  Business Response

  Date: 07/03/2023

  Hello *****************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the Las Vegas Raiders Carpet Car Mat Set from the Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  Upon checking the possible options, I see that only return for refund is available for the item. 
  
  If there was a replacement option, I would have surely got it done for you. 
  
  However, I've created a return for this item, I would request you to return the item for a full refund and you can place a new order, we'll ensure that the exact item is delivered. 
  
  We look forward to serving you again - and serving you better - next time.
  
  Regards,
  Arun
  
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Am soo stressed by this situation. You guys asked for bills. I do not pay bills I work for a company that take care of bills and rent. I have everything to prove my address expect for a bill. I contacted the leasing office to get a bill but they cant change my name its has to be the company name. I am Jamaican I am just here in the US for work. The scotia bank account is mine, however it isnt a *** bank account its a ******** *********** account opened at ****** *********** location. Below you will see a picture of my passport which will show my address corespondent with my billing address in my ************************ statement. I am now in the states so I have a different number which was provided on the **** of ************ statement. My ************* Billing addressed is **************************************************************************************************. While my billing address back home is Orange bay, SantoyPA, ******* *******. The phone number I use in the ** is ********** and my ******** number is ***********. I am authorized to use the Mastercard because its mine. Its was never reported lost or stolen. If you want to verify you can contact my bank at ************* or e-mail customercare-******************** You will also see an attachment of my online banking history where the transaction was deducted Its $118 plus. I submitted the same documents to Amazon the first time the account was closed and they reinstated my account. After this was done I placed an order for a ******** secret gift card to purchase some stuff from ******** secret as they had an sale. My account went on hold again this time I had $1400 pls USD on my account. ********************** refuse to refund my money and I really need my money to help me through university. I lost my parents and I am on my own struggling to pay my tuition more over its unfair to me having to loose that much money. I need my money back Amazon can keep their account its fine with me. My only issue right now is my money. Its been almost a year

  Business Response

  Date: 07/18/2023

  Hello,
  
  While we appreciate the customers interest, we are unable to provide information on our investigation methods.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
  
  For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
  
  Sincerely,
  
  Amazon.com