Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,422 total complaints in the last 3 years.
21,544 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am filing a complaint against Amazon for allowing fraudulent listings to stay up on their platform. I reported to them a seller that was paying others for positive reviews, and they have done nothing in response to it.The treatment I got for reporting the issue has been rude and essentially a "mind your own business" response from the outsourced support staff who are likely in on the scams and have zero interest in addressing them.This complaint is likely going to one of those outsourced staff members anyways.Considering you are not even allowing me to review these listings noting that they do this as a warning to others, you won't be getting reports on the two other attempted bribed reviews I received either. Good luck combatting fraud. I'll just be publicly shaming you elsewhere for allowing this industry to prosper. If you want me to report the attempted paid reviews I got now, I expect you to pay me for my time. You can match the paid gift card offers I got. Feel free to contact me if you want them.
Business Response
Date: 07/15/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 07/15/2023

Complaint: 20313022
Order 111-2821414-4887465

Sincerely,

*********************
Business Response
Date: 07/28/2023
Hello,

Thank you for informing us that one or more of the customer reviews for "Yiiho Ionic Professional Hair Blow Dryer with Dual Ionic Technology Powerful 1800W Plasma Hair Dryer with 3 Intelligent Heating Modes Fast Drying No Hair Damage" may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).

Amazon Review Moderation team
Customer Answer
Date: 08/01/2023

Complaint: 20313022

I am rejecting this response because:
This response is not what I submitted my original complaint about. I'm not reporting someone else's review. Amazon is not reading or properly responding to my messages.

Sincerely,

*********************
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account with absolutely no proof I've done anything wrong (which I haven't) will not help me with a solution and kept my money I had on my gift card and will not give it back I just want my account back
Business Response
Date: 07/29/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 29th July 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couple of items and they told me they would be here by friday july 7th 2023 and its now wednesday july 12 2023 i havent recieved my items and ive been asking for a refund ive cancelled the item over 20 times and they keep trying to make me purchase the item. but they keep lying saying they havent taken money out of my account but im missing 60$ out of my account i want my money back i want to sue ********************** they are a bunch of crooks stealing money.
Business Response
Date: 07/15/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 07/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I pay over $100 annually for Amazons prime service. As a part of our membership, we have purchase delivery perks. Almost every order that my husband places, they do not arrive on time or they simply do not arrive. When we call Amazon customer service, they will give us the run around and only offer $5 or $10 as an apology. We have expressed the them several times that $5/$10 does not solve the issue and we are only looking to have our order send with no problems. After many times on the phone for long periods of time, we grew tired and still got no results. I placed an order recently for a vacation and when my package was delivered it was completely empty. I explained to the rep that I spoke with that I have video cameras on my porch and around my house where I can prove my package had not been tampered with. Still, even speaking with their resolutions specialist, he only offered me $10. I do not want their $10 anymore and considering the time my husband and I spent on going back and forth with Amazon employees, I think it is reasonable to ask for a refund on our prime membership fee in addition to a free year of prime, seeing that weve had way too many unsolved cases issues and we have not gotten the membership perks in which we clearly paid for.
Business Response
Date: 07/15/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn your prime order deliveries are not happening on time.

The Prime FREE Two-Day Shipping has and continues to reference the shipping method used, which has not changed. When items ship through the designated carrier, they are shipped using the expedited shipping method specific to Prime shipments. There may certainly be carriers currently experiencing some delays, but items are still shipping out with the same methods.

The Amazon Prime Shipping Benefits description page (*****************************************************************************) states, If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.

Additionally, Amazon.com Help: Guaranteed Delivery Terms and Conditions (*****************************************************************************) also specifies The [delivery date] guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

However, we'll be happy to investigate and check this with our relevant teams internally. I request you to please help us with a few order IDs which had these issues.

Regards,

*****

Amazon.com

*****************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied Amazon chase credit card. When I applied the Amazon promised me I will have 200 dollar credits. I double checked with chase, the employer at chase said it is correct I will have 200 when my application is approved. I passed the pre approval, and then I submit my application. At same day, I received an email that ***** asked me to submit some official documents to verify my name and home address, and I submitted them instantly. I received my card on July 12th with only 50 Amazon credits. I contact Amazon asked them why I only receive 50 credits, not 200, and the customer service at that time said they will give me rest credits shortly. She also created a case for me, and case ID is ************************************. I did not receive my credits after 24 hours, thus I contact Amazon again. However, the customer did not give me the credits, and accuse me to be a liar, said I lied to them ask for credits. This is unfair accusation! And he attended to harm my reputation! Thus I want you could help me complain to them!
Business Response
Date: 07/15/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Hello,

Since the Amazon **** is issued by Chase Card Services, their *************************** is in the best position to help you on questions related to:

- Bill ******* (to make an online payment on your Amazon ****, go to www.chase.com/amazon)

- Lost/Stolen Card or unknown account number

- Credit limit inquiries

- Account closure requests

- Billing statement inquires

- Changes of personal information on accounts

- Questions about interest and fees

- Disputes of charges (except when the charge originates from Amazon.com)

To make an online payment on your Amazon ****, go to www.chase.com/amazon. For all other questions, please contact Chase Card Services:

Amazon ****: *************

Amazon **** (Spanish): *************

Amazon.com Business Rewards **** Card: *************

Amazon.com Business Rewards **** Card (Spanish): *************.

Regards,

*****

Amazon.com

*****************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account ********************* was banned because "being linked to another account" and I asked for explanations and got the response from the second screenshot, I have never asked for a refund in a product, I tried to explain the situation that *** be the reason for my account to be banned and they just sent me that automatic response, I consider that my case should be reviewed correctly since I haven't violated any rule from the conditions of use. I ask to be unbanned after a correct review of my account.
Business Response
Date: 07/26/2023
Hello ***********************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the closure of your account. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We found your account is directly related to another account which has been previously closed due to the violation of our policies.

We have already written to let you know that we have restricted your account to ********************** purchases only. We will automatically cancel all non-digital orders placed on Amazon.com and if you have been charged, a refund will be processed.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one. Im sorry for any disappointment caused and appreciate your understanding.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/26/2023

Complaint: 20312565

I am rejecting this response because: It doesn't give a clear evidence of the ban reason, this is my unique account, linked to all my principal accounts on a lot of things (Twitch, prime video, ubisoft, playstation, blizzard, etc) and only used on occasional shopping, since the client is from outside the U.S. I ask for a more in depth investigation, this account can be even associated to me as a former employee of Amazon (login qiurodri).

Sincerely,

***********************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a table from Amazon order #***-8886490-9381064 the table was missing 4 table legs and 4 table tops. I can't even assemble it. See pictures. I called Amazon and was told to send it back at my cost and wait ,a whole month for a refund,l! I informed the very rude operator at Amazon that I could not afford to repackage and send it and it defeats the purpose of using prime only to lose money for a month waiting for a refund or replacement. The operator named ******** told me to bad, refused to transfer me to a supervisor and rudely hung up on me. How rude. Prime membership is a waste of time and money
Business Response
Date: 07/13/2023
Hello ******,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry to hear the order for the table was incomplete.

We have reviewed the response provided before by our agent in detail and see it was correct.

We will not be able to issue a refund unless the item is returned.

To be eligible for a refund, we ask that you return the Table you ordered within the return window.

You can mail your package back using the return label provided in our ********************* *************************************

Please note that a return needs to be received and physically verified by our processing center before a refund can be issued.

Thank you for your understanding and cooperation.

Regards,
******
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023

Complaint: 20312524

I am rejecting this response because:
I never asked for a refund, I simply asked for the parts to complete it's assembly. Amazon not only didn't address this matter but seems content that the horrible customer service that I received is acceptable to them. Again, I was rudely spoken to and hung up on which seems to be the company standard at Amazon. Furthermore, no one from Amazon even bothered to simply give me a phone call!
I was able without the help of Amazon to contact the seller and receive replacement parts (which is what Amazon was supposed to help with. Also I love how Amazon refused to take responsibility for their customer service people just being simply rude.

Sincerely,

*****************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a countertop ice maker and it broke within 3 months, I asked if I could return for a replacement or refund, they flat out refused and wanted me to pay return shipping and also possible a restocking fee. I HAVE shopped with this business for years for personal and business products and this is how they treat customers. We even have a credit card through them. I would like a refund or sent a new ice maker.
Business Response
Date: 07/13/2023
Hello *******,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I have reviewed your complaint and understand that you have issue with your ice maker order placed on March 30, 2023.

The information provided by our previous agent is correct.

We accept the return of merchandise as long as it's returned within 30 days of delivery.

It looks like the return window for your Silonn Countertop Ice Maker Machine with Handle ended on May 11, 2023.

The item cannot be returned as return window has expired.

Many of the items offered on our website are covered by a manufacturer's warranty. This information should be available in the owner's manual for the product.

You can find User Manual (PDF) on the product details page under Product guides and documents.

The manufacturer contact information will be avialble at the end of the manual.

Most manufacturers list contact information on the product packaging as well.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

We look forward to seeing you again soon.
Regards,

******
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** was credited the amount for the ice maker to use for Amazon products.

Sincerely,

*****************************
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday evening 7/11/2023 at 20:21 EST I saw an invite only deal for Amazons Prime Day promotion for 60% off a Bulova watch normally $450 making it $179.99. I received the attached email at 12:31 EST today 7/12/2023 inviting me to purchase. I attempted to purchase via the email, the app on my phone, and 2 different computers at ~15:30 EST. The offers state I have until 23:59 today 07/12/2023 PST too make the purchase. I called Amazon at 15:44PM EST and was on the phone with an original customer service representative for over 30 minutes mostly and hold and was transferred to another representative with no hand off between representatives. That second person put me on hold for an extended period, came back on the line and pretended she couldnt hear me and hung up. I called back at 16:18 EST and have spoken to a representative and a supervisor who have been unwilling to resolve the issue. While on the phone with them a received a second email invitation to purchase the watch for $179.99 at 16:25 EST and they still refused to honor the offer even though they could see the original email as well as the one received while speaking with them. I would like the deal to be honor as advertised and attached. I would also like consideration for the over 2 hours of my time wasted with their horrible customer service.
Business Response
Date: 07/13/2023
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the invite only deal that was offered to you.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the order for the watch was placed with the deal applied on it.

However, I'll surely take this as a feedback regarding the inconvenience that you've had and will ensure that this is not repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a replacement monitor for my laptop. It's my second replacement. According to the specs in their ad, it should have been a match. But the connector was off just slightly, likely already damaged. Because of this, their part damaged the connector on my laptop so now I can't just get a different monitor. Their defective part made it impossible to fix my laptop because i can't change the part anymore, the connector port is damaged because of their defective merchandise. They try to blame it on me, but that is a LIE !!! I checked several times before ordering, and this is the second monitor I had to order (they get scratched from eager pets). So I know how to order a monitor replacement. If you look at their ad, they say to make sure your monitor is FHD, not this, is that, etc. NO WHERE DOES IT SAY NOT USABLE FOR SPECIFIC CTO numbers (screenshot of ad attached). It just says that it is made for 10L9 ****** T580 FHD, which is what mine is. My machine matches the specs they list exactly. When I tried to file claim, according to their request, I even wasted the hour looking for the numbers on the back of the screen, but there aren't any because it's been replaced before, so there is nothing on the back of the screen.They told me to get refund from Amazon, but when I try it says "not eligible" and they won't refund. I also filed a claim for the damage they did to my laptop but they just keep sending me the the same message over and over even though I addressed everything. This is NOT my first laptop screen, and I would show them the screenshot from the system information screen that gives exactly my specs, but I can't show anything or do anything because their monitor broke my laptop and now I can't even replace it or fix it since their part broke the connector. I have no choice but to get another laptop now. I NEED HELP FOR HONEST RESOLUTION so they don't get away with this, and I need someone to investigate this company for false advertising.
Business Response
Date: 07/18/2023
Hello Jaye,

I'm ****** from Amazon.com.I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I have reviewed your concern in details and I am sorry for the inconvenience caused for the order.

A refund was issued to your original payment on Monday, July 17, 2023 for $58.01.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

However we cannot reimburse the laptop.

I hope this information helps.

Regards,

******
Amazon.com
*****************************.
Customer Answer
Date: 07/25/2023

Complaint: 20312415

Please keep this complaint open a little longer. A claim was submitted through Amazon A to Z per their request to their insurance company for the damage to my laptop.
I would also like confirmation that a thorough investigation will be done into the business that sold the monitor to prevent this happening again. They did wrongfully advertise, as is demonstrated by the ad itself and the text in our conversation to the seller. The ad clearly states it is the right monitor for my machine, but their email states it is not suitable for ALL of the laptops of my model, and which ones it would not fit was not stated in the ad.
I bought the right monitor for my laptop, this was my second one so I know how to buy a monitor. Their ad was not specific enough, or it was misinforming. Either way, as their email shows, they knew and did not disclose that it was not a match for certain sub-models. False advertising that damaged my laptop. After trying to fit the connector, it broke the connector on my laptop making it impossible to replace with another monitor - I can't even plug the old monitor back in.
That company falsely advertised and it caused damage. Will Amazon add a thorough investigation into the seller? They are welcome to use my emails with the seller as part of that investigation.

Sincerely,

***********************

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