Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,667 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hllo,On July 11th, I purchased a **** headset from Amazon.com with an Amazon Gift Card for a total of approximately $415 plus shipping costs.After the payment was completed, when I tried to view the order again, the page said that my account was on hold.I tried to log back in, but the page said the account was temporarily locked. I was not informed of the reason.Since I cannot log in to my account, I am unable to contact Amazon Customer Support for assistance.I would like to ask Amazon US to unblock my account and continue with my order.Amazon account number: ************* Email address::************************** Please help me work this out together.
Business Response
Date: 07/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During my activity on Amazon, I had only one account - LeFamily ***** ************************ and I never even thought about opening another. I do not own, do not have access to, or have ever worked with the related account, and I believe it was deactivated in error.I discovered that my account is related to the *** BAZAR LLC account. I did deep-dive research and found the reason why this account might be connected to mine:I used the PrepExpress preparation center`s services. Here is the link to their website - *************************, and their email - ********************* I used this address in my account - Ship from ********************** ******************************************************************************** Phone number: ********** I gave PrepExpress preparation centers manager, **********************, permission to access my account on his email - *********************I also discovered that *** BAZAR LLC is also a client of PrepExpress.I stopped working with the PrepExpress preparation center, never using the same information for the shipments as other sellers. I have attached my notice of Termination and Termination agreement down below.I deleted all permissions from my account. Only I have access to it.I deleted all addresses added by PrepExpress preparation centers manager **********************. Only my address is now active. I consider myself a responsible business owner, and I state that I never knew, met, or contacted the owner of *** BAZAR LLC. I never had any business relationship with them, and I never had any access to the related account. I do not recognize the related account, and I believe this deactivation was in error. My business means everything to me, and I do not want to lose it only because of the clear error. Please, help me reactivate my account.Sincerely,*****************************
Business Response
Date: 07/13/2023
Greetings,
We have investigated the seller issue and were unable to find any selling account associated with the email id: **********************
Please ask the seller to contact with the registered email id associated with the selling account and we will investigate further.
Thanks.
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My *********************** account was mistakenly suspended for being related to *************************** account. I am the owner of only one *********************** account. *********************** is my brother. *********************** had a registered Amazon account I was unaware of. *********************** and I lived in the same house for three years. We used the same computer and addresses for registering residence and correspondence, and we also had one home phone number. Once again, I learned about *************************** account when I received a related suspension notification. Unfortunately, on April 4, 2022, my brother *********************** died. In the attachments, you can see a copy of the Death certificate issued on April 06, 2022.I assure you that I had no Amazon business relationship with my brother ***********************. I have only my personal *********************** account; I operate it per the rules and policies of Amazon. Since we lived together before the death of ***********************, we used the same wifi and computer to log into the Amazon system, and we also had the same business address and home phone number. The relations arose between my account and the *********************** account because of: the same IP address, same device to enter accounts, and a business address. Since I do not know the login password data for *************************** account, I do not have the opportunity to reactivate his account first. After the account suspension, I changed the information about the business address to the current one. I no longer live at the same address as ***********************. I also changed my contact phone number to personal. I don't use the same laptop to log in to my *********************** account. Also, I only log into an account from my new home wifi. I am the owner of only one account - ***********************. *********************** is the account of my brother, who died on April 4th, 2022. I am not affiliated with the *********************** account. Please consider the full version of my appeal in the attachments and reactivate my account. Thanks in advance for any help!
Business Response
Date: 07/13/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/13/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/18/2023

Complaint: 20308753

I am rejecting this response because: In a recent reply, Amazon notified me of the necessary additional information that I need to provide to reactivate my account. I have the required additional information, namely: The Affidavit, Death certificate translation. All documents are original and notarized.
I would like to remind you of my situation briefly:
My *********************** account was mistakenly suspended for being related to the *********************** account. I am the owner of only one *********************** account. *********************** is my brother. *********************** had a registered Amazon account I was unaware of. *********************** and I lived in the same house for three years. We used the same computer and addresses for registering residence and correspondence, and we also had one home phone number. Once again, I learned about *************************** account when I received a related suspension notification. Unfortunately, on April 4, 2022, my brother *********************** died. In the attachments, you can see a scanned version of the Death certificate issued on April 06, 2022.
I assure you that I had no business relationship with my brother ***********************. I have only one *********************** account; I operate it per the rules and policies of Amazon. (Please see my Affidavit). Since we lived together before the death of ***********************, we used the same wifi and computer to log into the Amazon system, and we also had the same business address and home phone number. The relations arose between my account and the *********************** account because of: the same IP address, same device to enter accounts, and a business address. Since I do not know the login password data for *************************** account, I do not have the opportunity to reactivate his first account.
Please also consider the **** which I send in the attachment. I explained in detail the corrective and preventive actions I took to correct the problem and prevent similar occurrences.

Sincerely,

***********************
Business Response
Date: 07/28/2023
Hello,
We have reviewed your account and unable to reinstate you at this time. Please refer to email communication received on 7/14/2023 for additional details.
Thanks
Amazon Seller Support
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I have order from amazon.com , I have returned the item May 10 , And amazon received item on Monday , May 15 by *** .I've asked refund multiple times , but I have got one answer from amazon ( You need contact the carrier ) , I already did and got a answer from *** and this the message ( *** have looked into the event associated on this tracking number 1Z55AY229013165618, our records shown that this package has no movement scan for more than 24 hours. Last scan was 06/26/23. We are sorry to inform you that this package has to be considered as lost in transit and claim is needed. *** normally conducts an investigation for shipments that were lost or missing. However, for this particular package, Amazon prefers to handle shipment inquiries and they asked that you contact them directly.You cannot initiate a claim online because it's also restricted by Amazon. They are the one who needs to initiate the claim on your behalf. )Amazon has created a return label , So I can't file claim to ***. Amazon is responsible. Amazon is not cooperating with me to solve the problem . I have right to get refund of money.Order# ***-2297827-6522635
Business Response
Date: 07/22/2023
Hello Esam,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this regard.

I'm sorry to hear about the problem you've had with your LEVEN JP600 4TB PCIe 3D NAND NVMe Gen3x4 PCIe M.2 **** Internal SSD (Solid State Drive) (Packaging May ***** from order pertinent to this complaint.

Since our return center has not processed your package and more than 60 days have passed, we're unable to issue a refund or assist further.

Please contact your return carrier and check with them for more information and they'll be able to assist you accordingly.

Thanks for your patience and understanding. We look forward to serve you in the near future.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/29/2023

Complaint: 20308749

I am rejecting this response because:

Hi

1-( amazon support ) They said I need wait up 60 days , So this delay from amazon. not from me.

2- I have contacted carrier and I got a email , they cant help me " We somehow find it baffling that they have refused to file for the claims investigation when they are aware that we have a contract agreement with them that all orders coming from them, in the event that package loses track and information, it needs to duly be requested from them to initiate a claims investigation. We apologize for the run around and we are very much sorry if we have to redirect you back to them multiple times just to get this case solved. Actually an investigation can be filed by you, but once it is identified in the system as an Amazon order and that Amazon did not file the investigation, that investigation will be automatically closed and Amazon's system for this will halt the investigation process " , ( check photo )

3- item is delived to amazon , check photo ( it is tracking on amazon )

Sincerely,

***************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning This complaint is in regards to Wrongful Termination of my Amazon Account with no due regard or proper communication methods used. My Amazon Account was Wrongfully Terminated by amazon while I have active orders and hiding existing orders while not refunding me or telling me if they will ship, I reached out to amazon and recieved a generic email stating my account was closed and will not be reopened for refund / return violations. I have had maybe 1 or 2 returns/refund in the past year with 60+ orders without issue. I have no other Amazon accounts and meet none of the requirements of what they stated my account was closed for in the brief title of 1 email. There is possibility my account was wrongfully associated with someone else as I live in a University Apartment complex.Any Response provided to me is 100% bot generated and I am unable to speak to any human being regarding this which is another failure which caused a loss in my Gift Card/rewards Balance alongside Missing Orders that I have no way of tracking or Canceling which amount to $1070 for Order Number 111-9519728-7360223
Business Response
Date: 07/14/2023
Hello Aum,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern.

Upon checking the account under this email address I see that the account is currently active and recently orders were placed in it. Hence I'm unable to determine the account you are referring to ad closed.

In case if you are referring to an account registered under a different email address, then we request you to write to us from that email address using the exact same subject-line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/25/2023
Harasankar.M,

the following will be stated to the BBB as well.

My account was incorrectly restricted to digital only content after the last recent order. Furthermore Order Number 111-9519728-7360223 worth $1070 was removed from my account with no refund or delivery alongside the ability to NOT place any orders from that date onwards as well as multiple other missing orders worth over $1500

Alongside this any amazon accounts of my family members were also terminated with no explanation alongside my Amazon account for a different ********* do not have access to my prime account or any other account associated with amazon. As of today 07/14/2023 My amazon.com account related to this email address is completely closed as I am unable to login or view existing orders which is again unacceptable. I am still missing my promotional credit alongside the value for all missing orders and hence request for my accounts and any accounts banned within my household are reinstated immediately as they have been wrongfully closed alongside compensation for the mental duress as well as missing orders within this time.

I expect your response ASAP
Business Response
Date: 08/14/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team. . *************** on behalf of your BBB inquiry #********. We have restricted your account to ********************** purchases only. Any digital content that you purchased with this account is still available to you. To access the content, click the "Manage Your Content and Devices" link on the menu "Your Account" on ************************ to repeated violations of our Conditions of Use, we will automatically cancel all non-digital orders placed on Amazon.com and if you were charged for the order we will process the refund.To learn more about our policies, go to "Amazon.com Conditions of Use":www.amazon.com/conditionsofuse Im sorry for any disappointment caused and appreciate your understanding. Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the "Your Orders" menu on Amazon.com.Best Regards,Victoria,Escalation Specialist Amazon.com *****************************
Business Response
Date: 08/14/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8/14/2023 confirming account reinstatement.

Sincerely,

***
Amazon.com
Customer Answer
Date: 08/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Aum ******
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The primary email address of the account is ************************ Amazon.com closed my account by mistake. They said I had accounts closed due to violation but I never had violation accounts. I don't use this account very often for purchase. In fact, this is my seller central account and now I can't login to my seller account either.I need check my store every day. so please have amazon recover my account as soon as possible.Thank you.
Business Response
Date: 08/01/2023
We have decided to reinstate this account and an email was sent to them informing them of this decision on August 1, 2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a dehumidifier june29. I received the item July 5th box was soaked and the product inside was damaged. Reached out to get a replacement and she said ok it would be sent out, threw the highly damaged product away. Never received anything. Reached back out and now they are saying I need to return the product in order to get a replacement. They will not refund me either.
Business Response
Date: 07/12/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the damaged external packaging on your purchase and reviewed the information in detail. The information shared was correct, we would need the item to be returned for a refund to be issued.

I have reviewed the images you have shared on the damages and would recommend you retrieve the item and use the return labels to send the item back.

Unless the correct item is physically received and verified by the processing center, we will not be able to issue a refund.

I hope this helps and we appreciate your understanding.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/18/2023

Complaint: 20308508

I am rejecting this response because: I paid for something that was broken and was told I would get another and didnt say anything about return. Never got another. Now saying I cannot get a refund or replacement because I didnt return item. I threw it away as there were broken pieces and a soaked box.

Sincerely,

*****************************
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello They told me delivered today 7/11 now they running late when I call Amazon they said I call *** that there mistake
Business Response
Date: 07/12/2023
Hello Mr *********,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the delay with the delivery of the order #***-3436643-4278613 and for any inconvenience you've had with our customer service team.

We've passed your feedback about our customer service team to ensure they're coached for the same.

Up on tracking the shipment on *** website, I see that the product is out for delivery and this should be delivered at the earliest. In a very unlikely situation if the product is not delivered by today, we request you to wait till July 15th for the shipment to be delivered.

We'll continue to work with our logistic partners to keep such issues to as minimal as possible.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Amazon.com for the recent account restriction. I strongly disagree with this action, as it severely limits my non-digital purchases. I want to address the false accusation of excessive returns that allegedly led to the closure of my previous account.I have never violated Amazon's Conditions of Use and always followed their policies responsibly. The justification for the previous account closure lacks valid grounds or substantial evidence.The sudden account restriction, without warning or explanation, is unjust and highly inconvenient. As a loyal customer for years, this restriction disrupts my access to essential goods, affecting my shopping experience.I request Amazon to reconsider the account restriction and provide a comprehensive explanation for the alleged violation. I deserve transparency and fairness in understanding the specific reasons behind this action. Additionally, I urge Amazon to offer an alternative solution without unnecessary limitations for non-digital purchases.I kindly ask the BBB to intervene and help resolve this matter. I trust in Amazon's reputation as a customer-centric company and believe that with your assistance, a fair and satisfactory resolution can be achieved. I expect to be treated respectfully as a valued customer, with a clear path forward.Thank you for your attention, and I look forward to prompt responses from Amazon and the BBB.
Business Response
Date: 07/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on ***********.

Sincerely,
Amazon.com
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a electric bike on June 5th order 112-5859237-0397046 the bike arrived and box was damaged we assembled bike and noticed instantly it was defective and missing the key brakes were so loud you could hear it from the end of street and bike made loud squeaky noise I reached out to seller multiple times advising I needed to exchange or return the bike and they would never help me always just say here is some videos maybe it will help finally was told an AtoZ claim was being done waited days nothing chatted again and told it was never done so now its done again and I advise I have no box bike is over 6ft wide and will need to be picked up get claim back please pay to ship item back to ****** here is the address Im like really its defective and missing parts why do I have to pay to ship it back speak with another person they said they were escalated claim and again I got back message let them know when I send item back then supervisor helps said Im going to just have them pick up and refund you or simply just refund you get reply back from AtoZ denial need to pay and ship back this is back and forth even someone said they were going to give me $50 Amazon credit never did then another person said they didnt do escalation right this is back and forth now I get again AtoZ claim its denied send item back with whatever company you want I have no way to get a bike someplace that doesnt work so I call ***** just to see how much it would cost its over $600 to pay for box and ship to ****** why do I have to pay that for defective and missing parts item we got the bike so my husband didnt have to walk to his kidney treatments but bike is useless and he is still walking and we paid over $600 now we are out of return window because all I have done is go back and forth attaching most of the screenshots from everyone I have spoke with
Business Response
Date: 07/13/2023
Hello,

We have reviewed the order ID and we are unable to refund the buyer based on our investigation.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 07/24/2023

Complaint: 20307952

I am rejecting this response because: Im not asking to keep the item I have been asking for you guys to pick up the defective and damaged item that I have received that I have been contacting the seller to exchange or pick up the item AND no one wants to do anything about it I have been contacting the seller and Amazon after getting the item only 3 days later and everyone has strung me around to where now its not within the return window so I will be contacting my bank to dispute the charge as I have plenty of evidence to support that I have tried to contact both Amazon and seller to pick up defective/ damaged item within 3 days of receiving the item all within my time frame and no one wants to pick it up

Sincerely,

***********************

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