Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,647 total complaints in the last 3 years.
22,045 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The primary email address of the account is ************************ Amazon.com closed my account by mistake. They said I had accounts closed due to violation but I never had violation accounts. I don't use this account very often for purchase. In fact, this is my seller central account and now I can't login to my seller account either.I need check my store every day. so please have amazon recover my account as soon as possible.Thank you.
Business Response
Date: 08/01/2023
We have decided to reinstate this account and an email was sent to them informing them of this decision on August 1, 2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a dehumidifier june29. I received the item July 5th box was soaked and the product inside was damaged. Reached out to get a replacement and she said ok it would be sent out, threw the highly damaged product away. Never received anything. Reached back out and now they are saying I need to return the product in order to get a replacement. They will not refund me either.
Business Response
Date: 07/12/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the damaged external packaging on your purchase and reviewed the information in detail. The information shared was correct, we would need the item to be returned for a refund to be issued.

I have reviewed the images you have shared on the damages and would recommend you retrieve the item and use the return labels to send the item back.

Unless the correct item is physically received and verified by the processing center, we will not be able to issue a refund.

I hope this helps and we appreciate your understanding.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/18/2023

Complaint: 20308508

I am rejecting this response because: I paid for something that was broken and was told I would get another and didnt say anything about return. Never got another. Now saying I cannot get a refund or replacement because I didnt return item. I threw it away as there were broken pieces and a soaked box.

Sincerely,

*****************************
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello They told me delivered today 7/11 now they running late when I call Amazon they said I call *** that there mistake
Business Response
Date: 07/12/2023
Hello Mr *********,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the delay with the delivery of the order #***-3436643-4278613 and for any inconvenience you've had with our customer service team.

We've passed your feedback about our customer service team to ensure they're coached for the same.

Up on tracking the shipment on *** website, I see that the product is out for delivery and this should be delivered at the earliest. In a very unlikely situation if the product is not delivered by today, we request you to wait till July 15th for the shipment to be delivered.

We'll continue to work with our logistic partners to keep such issues to as minimal as possible.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Amazon.com for the recent account restriction. I strongly disagree with this action, as it severely limits my non-digital purchases. I want to address the false accusation of excessive returns that allegedly led to the closure of my previous account.I have never violated Amazon's Conditions of Use and always followed their policies responsibly. The justification for the previous account closure lacks valid grounds or substantial evidence.The sudden account restriction, without warning or explanation, is unjust and highly inconvenient. As a loyal customer for years, this restriction disrupts my access to essential goods, affecting my shopping experience.I request Amazon to reconsider the account restriction and provide a comprehensive explanation for the alleged violation. I deserve transparency and fairness in understanding the specific reasons behind this action. Additionally, I urge Amazon to offer an alternative solution without unnecessary limitations for non-digital purchases.I kindly ask the BBB to intervene and help resolve this matter. I trust in Amazon's reputation as a customer-centric company and believe that with your assistance, a fair and satisfactory resolution can be achieved. I expect to be treated respectfully as a valued customer, with a clear path forward.Thank you for your attention, and I look forward to prompt responses from Amazon and the BBB.
Business Response
Date: 07/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on ***********.

Sincerely,
Amazon.com
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a electric bike on June 5th order 112-5859237-0397046 the bike arrived and box was damaged we assembled bike and noticed instantly it was defective and missing the key brakes were so loud you could hear it from the end of street and bike made loud squeaky noise I reached out to seller multiple times advising I needed to exchange or return the bike and they would never help me always just say here is some videos maybe it will help finally was told an AtoZ claim was being done waited days nothing chatted again and told it was never done so now its done again and I advise I have no box bike is over 6ft wide and will need to be picked up get claim back please pay to ship item back to ****** here is the address Im like really its defective and missing parts why do I have to pay to ship it back speak with another person they said they were escalated claim and again I got back message let them know when I send item back then supervisor helps said Im going to just have them pick up and refund you or simply just refund you get reply back from AtoZ denial need to pay and ship back this is back and forth even someone said they were going to give me $50 Amazon credit never did then another person said they didnt do escalation right this is back and forth now I get again AtoZ claim its denied send item back with whatever company you want I have no way to get a bike someplace that doesnt work so I call ***** just to see how much it would cost its over $600 to pay for box and ship to ****** why do I have to pay that for defective and missing parts item we got the bike so my husband didnt have to walk to his kidney treatments but bike is useless and he is still walking and we paid over $600 now we are out of return window because all I have done is go back and forth attaching most of the screenshots from everyone I have spoke with
Business Response
Date: 07/13/2023
Hello,

We have reviewed the order ID and we are unable to refund the buyer based on our investigation.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 07/24/2023

Complaint: 20307952

I am rejecting this response because: Im not asking to keep the item I have been asking for you guys to pick up the defective and damaged item that I have received that I have been contacting the seller to exchange or pick up the item AND no one wants to do anything about it I have been contacting the seller and Amazon after getting the item only 3 days later and everyone has strung me around to where now its not within the return window so I will be contacting my bank to dispute the charge as I have plenty of evidence to support that I have tried to contact both Amazon and seller to pick up defective/ damaged item within 3 days of receiving the item all within my time frame and no one wants to pick it up

Sincerely,

***********************
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used 4 Blink Cameras for 2 years now, never an issue, I have 2 inside and 2 outside, my front door one the most important one stopped working, so I got a new one after trying to change the batteries and changing the sync module and updating Wi-Fi all the trouble shooting they say to do. The new one worked for a day just like the old one was then stopped. It said "failed to save" when changing to night vision, said thumbnail failed when trying to take a picture. I called Xfinity to make sure it was not my wi fi it was not. I spent 2 hours on with ***** who barely spoke any english, did all the trouble shooting I did, I asked for a supervisor, they said they did not have one!!! What professional business does not have a supervisor in a timely fashion! They said one would call back in 15 minutes, once I was at work, one called back 2 hours later when I could not answer!! Next day I called Xfinity again still everything was good, so I call Blink again ask again for a supervisor, same thing none available! Hours later another message and email, asking when they can call, I tell him after 7:15PM on my home phone, as I am driving home from work, they call my cell phone at 7:08PM! I get home email them that I asked a manager to call at 7:15PM on my home phone, I sent 3 emails!! I get a call an hour and half later while in the shower!!! I am so frustrated want my front door camera to work so I have security and can not seem to get 1 supervisor after 3 days! What kind of professional business is run like this!!!! I want help connecting the device and getting it to work it does not seem to be the device issue! At all as the other camera was working for 2 years in the same spot and distance from module and wi fi!! Now both of them do not ! I was going to purchase the outdoor motion light one but now I do not even want to do that!
Business Response
Date: 08/16/2023
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Blink device.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

I see that our internal team has already worked with you and replaced the item, they also confirmed that the issue has been resolved as the replaced item is working fine.

If there is any further issue and you'd prefer to speak with Blink customer service, you can contact them using the following information:

US: ************

I hope this helps, Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 08/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tiling mats from Amazon for a total of $1,580.15 on May 11th ***** for a time-sensitive construction project because I didn't have the transportation means necessary to buy the items locally, so I chose to but them from Amazon based on their promised delivery time window shown on the product page. However, when the promised delivery window started, I found out that the items were not even shipped yet. I contacted Amazon and asked them to cancel the purchase because it wouldn't arrive on time. Amazon support told me that they can't cancel it anymore because the seller already processed the purchase, and I could only return them once it was delivered. I ended up asking my construction contractor to pick up the items locally.The items were delivered 5 days delayed and by that time, my construction project was over. I initiated the return process on Amazon.com and took the items to the carrier that delivered them to start the return process. However, I found out that the seller doesn't provide pre-paid return return shipping and the carrier was charging $655.56 for return shipping. The fee to return the items was too high, so I decided to contact Amazon Support for their help. I shared all the details with Amazon Support and let them know that I'm returning the items for the sole reason of them being delivered late and I didn't want to lose my money to return the items with my own money, this wasn't my fault. Amazon Support agreed with my reasoning and they assured me that if I return the items and pay for the return shipping, I would be refunded for the full cost of the purchase and the return shipping fee. You can find the screenshots of the specific chat with Amazon Support attached.I trusted Amazon Support and paid for the return shipping fee to return the items. After the items were received by the seller, I contacted Amazon to issue me the refund they promised, and they said they can only issue refund for the cost of the purchase.
Business Response
Date: 07/19/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint in detail and we understand your concerns regarding the refund for return postage for the order #***-0606800-1578647, place with a seller on our marketplace.

We're sorry for the inconvenience caused and for the incorrect information provided. We'll ensure the associate is coached to avoid such situation going forward.

Please be informed for marketplace orders, we cannot issue a refund as the order is neither sold nor fulfilled by Amazon. You'll need to contact the seller or review the seller return policy to know more.

In this case, as a promise was made, I can make a One time exception and offer the $655.56 to your Amazon account Gift card balance. We request you to reply to this email and let us know if you'd like us to proceed further with the same.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account without notice despite having used it in the last 3 months. I have contacted customer service numerous times over phone email and ******* with no resolution. I want my account to be reactivated. This case should be escalated beyond CS phone reps.
Business Response
Date: 07/12/2023
Hello E L,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about the problem with your account and have reviewed the information shared. We will not be able to take any action over an emailed complaint.

I can confirm that the account has a lockout active, in order for us to remove said status it would be necessary to review the information in the account so we can perform a security check with the account holder.

Since we need to verify some security questions, you'll need to contact our account specialists by phone using the following link to manually update your account information and fix the problem permanently.

You can speak to our live customer support team who can ensure we resolve this concern to your satisfaction. They're available 24 hours a day, 7 days a week.
*******************************************

I see youre disappointed with the information weve previously provided to you but this is the best solution we can offer.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/17/2023

Complaint: 20307606

I am rejecting this response because it did not resolve my issue. I would like my account to be re-opened and activated. I do not want to create a new Amazon account. Please escalate.

Sincerely,

E L
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-196865-4231469 I purchased this item then a week latter it stopped working I asked for a replacement they said I could only get refunded then I'd have to rebuy i sent the item back tracking # 1z55ay222614849918 conformation they received it now they tell me my account is been locked n have not refunded me or sent a replacement they keep telling me to call back is a problem with the system.
Business Response
Date: 07/25/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delayed refund for your order.

Upon checking your account and order, I found that refunds were issued in the past. However, those refunds did not go through successfully.

I've issued another fresh refund of $322.17 which will be processed to your original payment card within 3-5 business days.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 07/25/2023

Complaint: 20307585

I am rejecting this response because:
I have made it very clear to Amazon I no longer have that account and keep asking for a check or to issue the refund to my bank account but they won't do ether they only want to give me the option of store credit witch I was fine with b4 I replaced the item now is just like to be refunded so I can close the account I have with them because they also keep charging me prime even tho I canceled many times
Sincerely,

********************;
Customer Answer
Date: 07/26/2023
They also keep sending me this email i have called but they tell me they have no idea why im calling and will keep transfering me to different people and department or just hang up on me.
More Information...Hello ****,

Thank you for contacting Amazon.com Customer Support!I'm sorry for all the inconvenience that this situation caused to you.

I'd love to help you with this.However, I really feel we could best resolve this concern for you over a call because there is some information we need to help you with this that cannot be discussed via e-mail for your account security.

I hope you understand.This way, you can speak to our live customer support team who can definitely apply the appropriate action that we need to take for the issue.

Here's how:To contact us, visit *********************************************************************** follow the prompts.

If you can't access this page, our customer service phone numbers are as follows:-

Calling from within the U.S. or ******: **************
- International: **************

I hope you reach us soon so we can help solve this problem quickly.

Please understand that, it is very important for us that we provide you with accurate resolution and make sure the security of your account and in my experience, this is the best way to be certain that your issue is address more appropriately.

We look forward to seeing you soon.

Thank you.

Best regards,
******
........................................................................................................................

Thank you for your inquiry. Did I solve your problem?
If yes, please click here:
*************************************************************************************************

If no, please click here:
************************************************************************************************

........................................................................................................................

Your feedback is helping us build Earth's Most Customer-Centric Company.

Thank you.
Amazon.com

Business Response
Date: 07/26/2023
Hello *********************,

I'm ***** from Amazon.com.

I thank you for taking time in writing to us. I understand that you no longer have that account and moreover, the refund that I issued was cancelled for the same reason.

In this case, we can issue the same amount of refund in form of Amazon gift card balance to your Amazon.com account OR, we can issue the refund via Check. Please note, a check refund will take minimum of 4-6 weeks of processing time.

Kindly let us know your preference.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 07/27/2023

Complaint: 20307585

I am rejecting this response because:
I'm not sure if my last reply was read but your asking me the same question I answerd and been answering for over a month. I WOULD LIKE A REFUNDED TO MY BANK OR A CHECK, please and thank you
Sincerely,

************* zman

Business Response
Date: 07/31/2023
Hello ****,

We shall start the check refunding process. I request you to please help us with the following information -

Full address where you can receive the check (deliver can not be left at an unattended location): -

Email address associated with your Amazon account (if different from the email you're contacting us from): -

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 08/02/2023

Complaint: 20307585

I am rejecting this response because: all of the information on the account for ******************** is correct there are no changes required same adress a** the item was purchased

Sincerely,

*********************
Business Response
Date: 08/06/2023
Hello *********************,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your correspondence on the BBB and I'm sorry for the delay in responding.

We've submitted the check refund request and as mentioned, it will take 4-6 weeks of time.

We shall keep you updated through the process.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 08/08/2023

Complaint: 20307585

I am rejecting this response because: this is been the 4th time you guys submited for refund but I never get confirmation of any kind, and hopefully you can escalate to have it sent sooner since it's taken so long already.
Sincerely,

*********************
Initial Complaint
Date:07/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had use amazon for over 10 years.Suddenly amazon close my account very unreasonable as i explant below I never link my account with another account, they sent me email and tell me my account close cause i link my account to another violation account that i never hear before.
Business Response
Date: 07/27/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 11 July, 2023.

Sincerely,

*****
Amazon.com

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