Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,119 total complaints in the last 3 years.
21,749 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The dispute has been resolved where Amazon associate will refund the unauthorized monthly amazon prime charges on my card ending **** and the fraudulent charges they made on my card ending ****. But won't be able to do the refund because according to them it was from last year. All I want if they can not refund. Amazon should at least give me credits on my account.Here are the dates of Amazon Prime charges for card ending ****:DATEREFERENCE NUMBERDESCRIPTIONCHARGES 1/19/202324692160K32H3R7A5Amazon Prime*PL6T178D3 Amzn.com/billWA$14.99 12/19/20222469216PH2ZZT1D0KAmazon Prime*JY5CR6EP3 Amzn.com/bill WA$14.99 11/19/20222469216NK2Y9TWB14Amazon Prime*HI4HC5851 Amzn.com/bill WA$14.99 10/19/20222469216ML34N2Y2HAAmazon Prime*H861Y4O91 Amzn.com/bill WA$14.99 9/19/20222469216LN3590AMYRAmazon Prime*1M67M50C2 Amzn.com/bill WA$14.99 8/19/20222469216KP2XXM4PJ3Amazon Prime*OQ86600J3 Amzn.com/bill WA$14.99 7/19/20222469216JR2XTN7JTAAmazon Prime*RT0XI1CY3 Amzn.com/bill WA$14.99 6/19/20222469216HS2XTAD5FXAmazon Prime*5P0D63UY3 Amzn.com/bill WA$14.99 5/19/20222469216GV2Y0949FNAmazon Prime*1L5WT8232 Amzn.com/bill WA$14.99 5/12/20222469216GL2XAV87GKAmazon Prime*134JW6730 Amzn.com/bill WA$1.99 Here are the amazon prime charges for credit card ending ****:DATEREFERENCE NUMBERDESCRIPTIONCHARGES 1/19/202324692160K32H3R7A5Amazon Prime*PL6T178D3 Amzn.com/billWA$14.99 12/19/20222469216PH2ZZT1D0KAmazon Prime*JY5CR6EP3 Amzn.com/bill WA$14.99 11/19/20222469216NK2Y9TWB14Amazon Prime*HI4HC5851 Amzn.com/bill WA$14.99 10/19/20222469216ML34N2Y2HAAmazon Prime*H861Y4O91 Amzn.com/bill WA$14.99 9/19/20222469216LN3590AMYRAmazon Prime*1M67M50C2 Amzn.com/bill WA$14.99 8/19/20222469216KP2XXM4PJ3Amazon Prime*OQ86600J3 Amzn.com/bill WA$14.99 7/19/20222469216JR2XTN7JTAAmazon Prime*RT0XI1CY3 Amzn.com/bill WA$14.99 6/19/20222469216HS2XTAD5FXAmazon Prime*5P0D63UY3 Amzn.com/bill WA$14.99 5/19/20222469216GV2Y0949FNAmazon Prime*1L5WT8232 Amzn.com/bill WA$14.99 5/12/20222469216GL2XAV87GKAmazon Prime*134JW6730 Amzn.com/bill WA$1.99
Business Response
Date: 08/01/2023
Hello ****************. *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized prime charges on your Account.

I apologize for the inconvenience that you've experienced in this case.

Unfortunately, as these charges are considered unauthorized and old ones, we'll not be able to take any action on it from our end.

However, I would suggest you to contact your bank and get the charges disputed as this is the only option to get the amount reverted.

If there was any other alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Arun
Amazon.com
***********************************

Customer Answer
Date: 08/03/2023

Complaint: 20314303

I am rejecting this response because: Amazon is not returning back my money by refund even on store credit. Charges that I didn't authorized and highly fraudulent since they charged 2 of my cards. 1st card amazon did unauthorized monthly charges from July 2022 to December 2022. And 2nd card where they admitted it was used fraudulenty and been charged from May 2022 to January 2023. They didn't even responded when I filed a case of fraud. I need to contact them again in order to find out that it was used fraudulently.
Most of all on this statement from Amazon - Unfortunately, as these charges are considered unauthorized and old ones, we'll not be able to take any action on it from our end. Amazon knew it's unauthorized and fraudulent but still wont do any action of returning back money they took away from me. Amazon is also throwing the ball to my bank which I told them that dispute can only be done in 120 days of its occurence. My money is still with Amazon but they still will not give it back in any form. I will accept store credit if they can not fully refund my money back. But asking me dead end request of getting my money back from my bank is not possible since it's been a year.

Sincerely,

****************. *****
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon refuses to refund me for some Levis shorts that were returned back to Amazon on 5-2-23 the order number is 112-5407702-6302658 and the tracking number is 1ZE923309091779863, amazon keeps giving fraudulent information by stating the pkg was never scanned from *** but that is a lie because the only way for this pkg to have weight is by it being weighed so someone lost this pkg ether *** or amazon obviously amazon because they had me to wait 60 days then on the 60th day everyone flip and try not to refund me as if i had not been being told I would be refunded in 60 days with no issues if i have not been refunded then these people still are constantly lying when *** already stated the only way to show the weight is the pkg was put on a scale...but this pkg needs to be refunded. If not I will get *** involved...i need to be compensated for amazon lying for so long for no reason
Business Response
Date: 07/13/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that this order was not returned as per the return tracking and unfortunately, we'll not be able to take any action on it from our end.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/18/2023
If it was not returned how were they able to put the package on a scale to to obtain a weight for the package, the package was returned, that is the only way the package would have been able to generate a weight, amazon does not generate a weight, so in order for a weight to be on the package something was on that scale, which were a pair of levis shorts, My job is to get the package to **** the rest is on amazon and *** now you can say all this about there are no scans but in order for you to say i didnt return the pacakage it would not have had a weight on that scale but this package has a weight, it comes a time where you have to hold amazon or *** accountable for mistakes because i returned the package and the package was weighed now anythign after i was given a slip before i left is on you *** and amazon but i know i returned some shorts and they got weighed
Complaint: 20314266

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,My account email: ****************** My account name: zhangjiawei On June 19, 2023, Amazon suspended my Amazon account. Because ********************** believes that I may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy.However, I do not believe that my account violates **********************'s relevant policies. I will submit relevant information to prove that my account meets ********************** policy requirements. Please reinstate my Amazon account.Root cause of the problem:On June 19, 2023, I modified the phone number of my account. I changed my mobile phone number from "***********" to "***********". Because I no longer use "***********". In order not to affect the normal use of my Amazon account (receiving verification codes, etc.). So, I changed the phone number of my account.After I modified my account phone number, ********************** suspended my Amazon account. Therefore, modifying my account phone number is the fundamental reason for my account being suspended.I will provide phone number invoices, and internet bills for Amazon's review. To prove that I did not provide inaccurate information to Amazon.In addition, I really need to use my Amazon account. I need to use my Amazon account to purchase necessary office supplies for my company. Please restore my Amazon account immediately. Thank you very much.Sincerely,***********
Business Response
Date: 07/30/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and the account in question. Upon checking I see that the account you are referring to is currently active.

If you are unable to access the account then we request you to contact us over phone get in touch with account change team.

Here's a link to our Contact Us page:

***********************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I desperately need your help!Unfortunately, my Amazon account was hacked on May 6, 2023. I can't log in to my account. So I wrote to Account Specialist to appeal to restore my account, after that I received a recovery email from Account Specialist on July 5, 2023. But I still can't log in to my account.I'm so disappointed, I feel like Amazon is playing with my feelings. I don't understand why, Amazon sent me email said that my account is restored, but doesn't make any changes to my account.I urgently need Amazon to restore access to my account. Because I need to upgrade the security level of my account to ensure that it will not be stolen again. When my account is restored, I will immediately change my password and enable two-step verification to protect my account.I trust ********************** a lot, I know Amazon is building Earth's Most ************************* But now I am very helpless and frustrated, I did nothing wrong but Amazon locked my account for long time. My account was hacked and I am the victim. I hope Amazon can reinstate my account as soon as possible!My account email address: ******************* My account name: Poopy
Business Response
Date: 07/23/2023
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on July 20 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:07/12/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Gpu from Amazon and the package was delivered empty. I have a picture included instead of my $500 product they send me an empty clear box. For over 6 hours I have tried to contact them through various different methods and they tell me to call back on other days. They took my money but didnt send the product I ordered and refuse to offer assistance
Business Response
Date: 07/15/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Better Business Bureau:

The order number 114-8762338-8345800

Sincerely,

*********************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Jelly Babies online (order number 111-5866985-6882603) and instead received a package of self-threading screws (which had a label for order 111-0229685-6437022). Obviously, there was a mixup in Shipping. However, because the Jelly Babies are subject to a non-return policy, I cannot start a return through the normal return process on the website. I'm stuck, and out $17.53.I just want a refund or delivery of my original order. And shipping info to return the screws.
Business Response
Date: 07/15/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to know you received a wrong item instead of Jelly Belly Snapple.

I've issued a full refund of $17.53 which will be processed to your original payment card within 3-5 business days. Kindly dispose off the item as return is not required.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 07/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged twice for two items totaling $860 Each. Upon seeing this I canceled the one before it was to be delivered. This was not canceled at all but was written down as "refused" and I was told I would be refunded for the full amount, This started April 15th 2023. After many attempts I was sent an email (snippet attached shows confirmation part) confirmation stating that a check was approved on May 1, 2023 and that i would receive it in 6-8wks. Nothing, No check and now when I contact them I get the same emails stating they are processing or some equivilant.
Business Response
Date: 07/20/2023
Hello *******************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delay in processing your refund.

We've confirmation from our internal team that the check will be posted in this week.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 07/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please also note I have finally received my refund. Thank you for assisting in this matter it has been resolved to full satisfaction.

Sincerely,

*******************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PRIME DAY DEALS. ACCORDING TO ADVERTISEMENTS SPECIALS LIGHTENING DEAL WERE FOR AMAZON MEMBERS. THE ***** BEFORE THE ***** I WAS CHECKING THE **** & RESPONDED TO AN OFFER TO PURCHASE A 43" FIRE ** WHEN IT GOES ON ****. I CHECKED MY EMAIL THE VERY NEXT DAY AND I GOT AN EMAIL CONFIRMING MY RESPONSE AND I WAS TO GET A LINK TO PURCHASE THE ** WHICH I NEVER GOT ANY OTHER EMAILS CONCERNING THIS **. I CHECKED THE **** DAILY & NEVER GOT THE LINK TO PURCHASE, THE LAST DAY OF THE **** THE ** SHOWS ON THE SCREEN BUT THE ONLY BUTTON TO CLICK ON IS TO PURCHASE THE ** FOR THE ORIGINAL PRICE. SO THE ** IS STILL AVAILABLE IF YOU WANT TO PAY THE ORIGINAL PRICE. WHEN I SPOKE TO A REP I WAS TOLD THE ** WAS GONE WHEN THEY FIRST ADVERTISED ABOUT THE DEAL. I FEEL THIS WAS ALL A SCAM. I CALLED SEVERAL TIMES REQUESTING TO SPEAK WITH A MANAGER AND I GOT HUNG UP ON AND ******* NEVER CALLED BACK . I'VE BEEN A DEVOTED CUSTOMER WITH ********************** AND AFTER THE LAST TIME I WROTE COMPLAINING TO NOW AVAIL I CANCELLED MY SUBSCRIPTION WITH THEM BUT MY HUSBAND STARTED HIM A SUBSCRIPTION AND NOW HE IS SO UPSET WITH AMAZON HE IS READY TO CANCEL HIS SUBSCRIPTION TOO. RECENTLY AMAZON HAS BEEN IN THE NEWS FOR FALSIFYING THEIR REVIEWS, ALLOWING PRODUCTS TO BE SOLD ON THEIR **** WITHOUT CHECKING THEIR QUALITY. NOT TO MENTION THE RUDENESS OF THEIR UNTRAINED CUSTOMER SERVICE REPS.
Business Response
Date: 07/15/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We appreciate your feedback about Prime Day. It's important for us to know how customers react to all aspects of shopping at Amazon.com, and I've passed your comments along to the appropriate people in our company.

We're always looking for opportunities to expand the benefits of Prime and Prime Day is one of those opportunities.

We hope to see you again soon.

Regards,

*****

Amazon.com

*****************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Sandisk Extreme Pro SD card on Amazon.com for prime day. The card was advertised as a 512gb card on prime day, so I purchase the card and later receive an SD card that is only half the size at 256GB. I took a screen shot of the purchase confirmation less than a minute later once received. The picture shows 512GB in both of the screenshots from the app and also one later from the website. I go back in my Amazon.com acct and it now shows that the picture is 256gb and there is actually no option for the same 512gb card on their website. This is literally bait and switch/false advertising. I reach out to Amazon and their only option is to return the item for a refund and they want me to repurchase the item at full price without the prime sale/512 gb, which doesn't make any sense as it was not my mistake. There is absolutely no reason that I should have to pay more money for a SD card that I purchased at the advertised purchase online and it is illegal to false advertise like that!
Business Response
Date: 07/15/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked attached files as well. I'm sorry to hear about the inconvenience in this matter.

Upon checking the order I see that the order was placed for the 256gb variant. In this case you can return the item for a refund.

Also as a goodwill gesture we would like to offer you a promotional certificate of $20.00 to your account.

We request you to confirm us if you would like to accept the promotional certificate from our end. Once confirmed we will issue the promotional certificate right away.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account which I have been using for many years, suddenly got banned yesterday. I haven't done anything unusual recently so I don't know why it happened. When I was trying to login yesterday, I got an error message saying "Account Closed, Your account has been closed for misuse of Amazon's services." I have then created another account to have a live chat to the customer service twice, but they said they couldn't deal with this kind of problem and would pass my case to the account specialist. I then got an email from the ****************************** asking me to provide status of my order. But it is not a problem of an order, but my account was being closed. I replied about the case.At last I got an email saying that "After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final." without any specific reason. I would like to have my account restored, or at least let me know why my account has been banned.
Business Response
Date: 07/14/2023
Hello Shae Athelwolf,

I'm ***** from Amazon.com. Hello,

You'll need to contact our partner site, Amazon.co.**, for more information about your issue, as our international websites operate independently. You can contact them directly at:

*************************************************************************************;

Regards,

*****

Amazon.com.
*****************************.

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