Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,124 total complaints in the last 3 years.
21,756 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in 2021 I purchased two tablets and the 2 year extended warranty for both. Today I needed to file a claim on one of the tablets. When I tried to go on Squaretrade who Amazon sells the insurance through it gave me a number to call which turned out to be Amazon. After an hour and 38 minutes on the phone with Amazon and also part of that time on chat with Squaretrade nothing has been resolved and I still have not been able to file a claim. On the Squaretrade website it shows that the warranty is still valid. In speaking with Amazon they acknowledged that it is still active but neither one can seem to get the claim filed. Each company tells me that the other company has to file it. Amazon ended the conversation today telling me that they had emailed Squaretrade. In the responses I received from Squaretrade they are telling me I have to go through Amazon. Total run around and never got a claim resolved. The last email I got today told me to call them again tomorrow. Starting all over what I went through today. I just want to file a claim. I paid extra for the extended warranty and now it seems like neither company wants to honor it. Any help would be greatly appreciated. Thank you.
Business Response
Date: 07/14/2023
****************,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item 'Fire HD 10 Plus tablet' purchased in the order #***-0675503-3782646 along with the Protection plan.

I've reviewed the details of the order and see that our support team have replaced the order successfully on July 13, 2023.

Here are the details:

Order Number: 113-3566222-9972228

Estimated Delivery Date: Saturday, July 15, 2023

Here is a direct link to check on the status of your replacement order:

***********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023
Thank you for responding. After a lot of hassle, wasted time and issues I did finally get a hold of someone who was helpful. Although the replacement has not been received yet, I do see the order generated. However, I do have my reservations about the replacement. The replacement shows as a refurbished item and also has ads according to what I am seeing on the order. The original Tablet was brand new and I paid extra to not have ads. I am waiting to see what is actually delivered before contacting the BBB with an update of resolution. If it is refurbished and there are ads then I will not consider it an adequate replacement. I appreciate the replacement but having purchased the extra insurance and paid additional money for upgrades the time of purchase it should be the same as the one I originally purchased. We will see what the condition is when it is delivered. However, further disappointment is that it was supposed to be delivered today and now a notification was received that it is delayed and will not be delivered until Monday. Hopefully it gets delivered Monday. This is just one more issue that seems to follow the other issues in this situation. I love using Amazon but Amazon plus Squaretrade seems to have severe issues. This whole situation took way too long to get to a resolution point and it seemed like things were extremely complicated to finally get someone who could help. At this point the matter is still not resolved. I will update BBB once it is. Thank you for responding. Have a great day.
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! My seller account was deactivated for selling wart remover set under the asin B0BY78CTY2. The asin B0BY78CTY2 was created by Brand owner and not from my account. I have found this asin in the amazon catalog according my product and send stock to amazon. I have never changed this listing because Im not rights for this.Asin B0BY78CTY2 was deactivated as a skin tag product that it was reactivated several times. Then I have appealed with NDC code and provided real images of the product. Also I have checked that Brand owned upload correct images to the detailed page.I have appealed a lot of times and ASIN B0BY78CTY2 was reactivated every time and deactivated again.The product as I sold is a wart remover (its not a skin tag) and I have *** registration for this product. NDC ************. ********************************************************* I have sold products under the asin B0BY78CTY2 that *** register product. I have recieved NDC code and all certificates from a Brand owner. I have never sold restricted products on amazon. This listing was active and I have all official documents for this product. B0BY78CTY2 NDC code ************ Its not prohibited listing for amazon and this product is not skin tag product. Please check that asin was reactivated for a lot times and deactivated again by error. You can make check bin to make sure that my product completely respond *** registring product.All certificates from *** are attached. Please contact *** for conformation and reactivate my account as soon as possible. I'm sure that my account was deactivated incorrectly because I have sold active listing created by another seller and having all official documents.Also I have file a complaint to *** that Amazon ignores certificates and issues an absolutely legal product for another. ASIN B0BY78CTY2 ********************************************************* NDC ************
Business Response
Date: 07/27/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our /SC/RestrictedProducts/IllegallyMkted/Drugs_Claims_Lesions policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a hold on any funds in their seller account on May ********** notified the seller of this decision by email on that day.

The seller can see balance and settlement information in the Payments section of Seller Central. If they have questions about funds, they can send an email to *********************************************

Sincerely,

Seller Performance Team
************************************
Customer Answer
Date: 07/31/2023
I did not violate drug policy /SC/RestrictedProducts/IllegallyMkted/Drugs_Claims_Lesions policy
1) I am not the Brand owner of HIBROU and I did not created this asin!! That's all I found live asin with my product and sent items for this asin! It was not prohibited for selling
2) I have provided all documents for this asin recieved from Brand owner that asin was registred in *** and has NDC code shows that this item is not a skin tag product and not prohibited for selliing! That's all I did not sell prohibited product! I have attaced *** NDC code and all certificates. Amazon made check bin and you can compare this product with *** registered product!!

3) I have all certificates and I did not violate any amazon rules and federal law! Amazon, contrary to the laws and certificates, blocked my account

Please review all information
This is a serious violation on the part of Amazon, namely, disregard for the rules of the *** and federal law!

This product that I sold has all certificates for selling and I was not created this asin!
*********************************************************
NDC ************

Complaint: 20314594

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We deeply regret the grave mistake that resulted in the suspension of our Amazon account and the cessation of our business operations on the platform.Our error occurred when we added a listing without thoroughly reviewing the accuracy of the information contained within it. In doing so, we unknowingly violated Amazon's rules and failed to recognize the violation. By associating ourselves with this listing, we also infringed upon Amazon's policies and the rights of the brand involved. As a result, Amazon deactivated our account.Following the account suspension, ********************** requested invoices for the product in question, which we promptly provided. However, they expressed concerns about the reliability of our supplier and the authenticity of the products being sold. At the time, we lacked the knowledge and understanding of how to perform such verifications, but with the assistance of a lawyer, we have now rectified this.In our appeal, we made every effort to explain the mistake we made in adding the product and sourcing it from the supplier. However, it seems that Amazon is unwilling to consider our perspective. We acknowledge that everyone can make mistakes, and we humbly request one final opportunity to demonstrate that we have learned from this experience and will never allow such a lapse to occur again.We kindly seek your assistance in this matter, as we believe your influence and support *** help us secure a last chance from Amazon. We are committed to rectifying our errors and rebuilding a trustworthy and compliant business presence on the platform.
Business Response
Date: 07/14/2023
Hello,
We received your submission but do not have enough information to reactivate your account. The seller has not sent ** sufficient information that we previously requested to address our concerns with their account. For privacy reasons, we do not provide details about our investigation methods.

Regards,
Amazon
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im attaching the letter in PDF.
Business Response
Date: 07/15/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding your account being suspended.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the email address linked to the suspended account so we can research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ************************************************
Customer Answer
Date: 07/18/2023
Regrettably, a viable solution has not been provided thus far.
The account in question is associated with the email address ***************************.
This particular account held a balance that was subsequently blocked automatically. When I attempted to initiate the account recovery process, I was prompted to provide my phone number, the last two digits of which are 47. I diligently entered the complete and accurate number, only to receive a notification indicating that the account remains blocked. Despite my efforts to seek assistance by contacting Amazon via phone in both 2021 and 2022, I received no meaningful support. In fact, I was informed that the ban imposed on the account is permanent.
Consequently, it appears that Amazon has unjustly appropriated my balance solely based on the purchase of three consecutive gift cards. It is important to note that the credit card used for these transactions bears my name and is the same card I have consistently utilized. I fail to identify any suspicious activity in this sequence of events; it appears that Amazon's intentions may be driven by a desire to confiscate my remaining balance.

************************************
Business Response
Date: 07/30/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue that you are not able to login to your Amazon account.

Please reply back to us with the below information and the concerned team will reach out to you to resolve this issue.

Preferred Contact Number *
Best time to call *
Preferred Contact Language *

We look forward to hearing from you.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-5511898-6897043 I purchased the 4 pack Hemp Gummy Bears and I notice something strange so I took it to a local hemp store and they tested one out and it had ZERO hemp.. They also said they were not gummy bears but candy gummy dots.. I contacted Amazon and they said they will contact the seller.. The seller did email me and said he will issue me a full refund.. Well, I waited 3 days and went back on Amazon and the seller deleted his account,, I was on hold with Amazon while they transfer me to another department and they had me on hold for 3 HOURS with no one picking up my call.. I'm very surprised that Amazon lets sellers sell fake items which could be very harmful as I took them for a whole week...I want this matter taken care of ASAP or I will contact other agency,s. Its not the 40 bucks but the principle...
Business Response
Date: 07/14/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the defective item 4 Pack Organic Hemp Gummies ******* Extra Strengthen High Potency with ************* Extract Vegan.

I apologize for the inconvenience that you have experienced in this case.

I've forwarded this feedback to the appropriate team for further review on it.

I've issued a refund of $38.99 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Since the order was paid for by gift card, the refund amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Your patience and understanding are greatly appreciated.

Regards,
Pratap
Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered some items from Amazon and also paid for expedited shipping. I was told that the package should arrive Wednesday July 12, 2023 as stated when we initially placed the order. These items we ordered are for our camping trip on Thursday July 13, 2023.July 12 came but the packag did not arrive. We waited until 10pm as advised in the Amazon app. I called customer service asking for a refund for the order since it did not arrive on time and what we paid for.The customer service rejected the request saying that they cannot grant ******* said that there was a delivery attempt at the Amazon hub in our apt. around 1pm but there was an issue with the locker.First, I did not instruct that on my account. The instruction was to just leave the package on our front door, so they should not have even tried it in the first place.Second, if they really attempted to deliver it through that Amazon hub, they should be able to leave it in the locker and provide me with a bar code or PIN to extract the package. This is clearly a lie.I never even received a notifocation or email that a delivery attempt was made, which could've helped me in calling their customer service ***** and possibly still receive my order on the said date.The items we ordered will no longer be useful since we will have our trip the next day without the items we needed.They also failed to provide me with a ticket number as a reference for my complaint, saying that they do not provide ticket numbers for complaints, which they should so the customer has a reference. It also seems **** they do not entertain complaints.
Business Response
Date: 07/13/2023
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delivery issues for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I was able to stop and return the order.

However, there is no direct refund option to the card used from my end.

If you wish to get the refund to the card, it will be automatically processed once the order is returned.

or else if you are okay, I can make an exception and issue the refund to the gift card balance.

Please confirm.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the merchant have cancelled my order without my permission. Aside from the fact that they failed to deliver the items on time deapite me paying extra for the expedited shipping, they also cancelled the order and still jave not processed my refund. I am still waiting for my refund to go back to my card.

I will provide an update once the merchant have already provided it.

Sincerely,

***************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Apple Watch on 7/10/23 An item apparently when needs to be return has to have a special authorization.I am a disabled woman who cant be a the phone for hours. I have tried multiple times to reach times I am on a 2 hour call right now as I submit this and have been transferred multiple times with no resolve or return label for which I called.Amazon account email: **********************
Business Response
Date: 07/15/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 07/15/2023

Complaint: 20314404

I am rejecting this response My account: **********************
Order Number: 112-2992787-1943424 Apple Watch Series 8
My phone number: *************
Address: ******************************************** **********, ** 90003

Sincerely,

***************************
Business Response
Date: 07/28/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the return of Apple Watch Series 8.

Upon checking your account and the order, I found that a prepaid return label was already created on July 12, 2023. The old label has expired and I've now created a fresh new return label for you.

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 08/01/2023

Complaint: 20314404

I am rejecting this response because:
This return was dropped off at *** 7/14/23 at 3:27pm using the label provided in the app by a **************** representative. It has been in transit sixteen days.
Below is a response email from 7/30/23.

Hello ***************************,

I'm ***** from Amazon.com. I thank you for confirming that you've returned the item to us.

Upon checking the return tracking, I see that the return is still in transit. Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

Regards,

*****
Amazon.com
*****************************

---- Original message: ----

***** from Amazon.com

The return was dropped off at *** 7/14/23 at 3:27pm using the label
provided in the app by a **************** representative.

R. ***********************
*************

Sincerely,

***************************
Business Response
Date: 08/06/2023
Hello ***************************,I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.I've reviewed your correspondence on the BBB portal and I understand your concern about the return refund status.Upon checking the return tracking, I see that the return is still in transit. Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting: ********************************************************** You can find information about returns and refunds by visiting: ******************************************* We recommend you to contact the carrier that you used to return us the item.Regards,***** Amazon.com *****************************
Customer Answer
Date: 08/10/2023

Complaint: 20314404

I am rejecting this response because:the package has been in tracking for 25 days and counting. It was returned on 7/14/23 at 3:27pm. I have yet to be refunded for return.

Sincerely,

***************************
Customer Answer
Date: 08/13/2023
I purchased an Apple Watch on 7/10/23 This return was dropped off at *** 7/14/23 at 3:27pm using the label provided in the app by a **************** representative. It has been in transit 30 days. Amazon account email: ********************** I was emailed to contact Amazon on 8/13/23 for my refund. I have still yet to be refunded. I have called multiple times getting a representative out of ******* getting no help to resolve. I will no longer purchase with Amazon. ********************** Order Number: 112-2992787-1943424 Apple Watch Series 8 My phone number: *************
Business Response
Date: 08/17/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for the Apple Watch Series 8 that was returned from Order Number: 112-2992787-1943424.

Upon reviewing the details, it looks like the Apple Watch was fully refunded on/at Tuesday, August 15, 2023 at 4:24 PM (PDT).
Refund Details:
Items Amount(s)
1 x Apple Watch Series 8 [GPS 41mm] Smart ************************* Case with Midnight Sport Band - M/L. Fitness Tracker, Blood Oxygen & ECG Apps, Always-
Principal: $329.00
Tax: $26.60
Promotion Adjustments#1: $-49.01
Tax: $0.00
Total:$306.59

You should see the amount reflected in your credit card statement within 3-5 business days of that date, as this depends on the processing speed of your bank.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Priyanka
Amazon.com
***********************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon Rasta **************************** Only for Your Halloween Costume,... $51.23 Qty: 1 Sold By: *******************.Order date Jun 11, 2023 Order #***-3889536-7906602 Order total $75.10 (1 item)On the ordering page there was no indication of shipping charges Im a prime member why would I pay for shipping So I was blinded by that Received the item it was USED missing all the parts needed Seller approved returned but failed to mention restocking fee. I paid $75.20 an I filed a complaint july 10 with Amazon and they Only returned ***** Im still missing $45.80 It is not my fault the shipper tried to get over on me and then charge me a restocking fee o want all my money back $75.10 this is stealing sent me USED MISSING MERCHANDISE Ive called Amazon twice and they Are not explaining anything just saying they refunded ***** I want every dime that came out my account back into my account I received used dirty merchandise missing the important parts the poles to set up the box for my daughter party I was really looking forward to this and it Failed me I only received the ***** refund Nothing else! Im missing $45.90 and il Going to fight for my money I have proof that I received USED MISSING PRODUCT THE SELLER IS WELL AWARE and never Mention anything about restock fee in owes all my money not partial this is bad business Attached are conversations between seller and Amazon showing only ***** refunded
Business Response
Date: 08/11/2023
Hello ********,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking the order I see that a refund of $45.90 has been issued to the original payment method on Saturday, July 29, 2023.

Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my son set up an amazon account in 2022. This account was closed by ********************** later that year without noticing **. This email is to inquire the reason of closing it and the way to refund the ending balance of that account (around several hundreds dollars)Thank you My son's amazon account information:First Name: ******* Last Name: ********: ********************** DOB: 4/27/2007
Business Response
Date: 09/09/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 09/08/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 09/13/2023

Complaint: 20314334

I am rejecting this response because: Amazon needs return my left over fund in the account.

Sincerely,

*******************
Business Response
Date: 09/19/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
********
Amazon.com
================
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this product from Amazon on July 10th. This is exactly how it came. A USED Bottle of Body wash Directly from someone else's bathroom, someone else's home. It had been used as well as laying around who knows where until it had almost hardened but not quite. This is extremely nasty unsanitary and completely unacceptable. I called Amazon and both the Representative and Floor supervisor was completely unfazed and showed complete disregard and basically could have cared less at the fact that this happened that all that was offered was a 10 $ promo credit which is a complete slap in the face. I'm so thankful that I recorded the conversation. I literally had to ask for a Actual Manager to call me and was told one would call in 24 hrs. Will see. Both Representative and supervisor was so disrespectful and when asked how would you feel if this had happened to you the supervisor from Amazon Said that's not my place to either care or say . Disgusted at this is a understatement. How something like this is acceptable is beyond me. How Amazon could be so disrespectful and dismiss this well I shouldn't be surprised however the germs that was brought into my home when your having major health issues along with a Autoimmune disorder and to have such Disrespect displayed at this level is a big concern.
Business Response
Date: 07/15/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 07/19/2023
Order # they have requested is below as well as in the pictures. Also a picture of the item and order number.
111-2054798-9731469

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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