Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,052 total complaints in the last 3 years.
21,717 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9308502-2793067 is the order number. Laptop Bed Tray Desk with LED Desk Light.I returned this item. I was sent the wrong item in the box. The box said it was the laptop try I ordered, But when I actually opened the box, It was NOT the Item I ordered. It was a USED laptop desk that looked like I received someones return. I did return it to Amazon. I have to wait till they get it (days or weeks) to be refunded. My main Issue is I used My Amazon Account balance to pay for part of this order. Amazon is saying that amount was $50.00 and It will NOT be returned to me. It was NOT PROMOTIONAL MONEY, It was MY MONEY from Returns. Amazon is stealing $50.00 from me claiming it was promotional money. RIDICULOUS! The $50.00 also needs to be returned to my account. ********************** sent me the wrong Item (or the manufacture did) as the item in the box was a used item that was not what I ordered. I do not want the $50.00 stolen. It should be returned to My Amazon Account. The Wrong item I received should be refunded immediately .
Business Response
Date: 07/15/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had.

However, the order ID you've provided is not for the "Laptop Bed Tray Desk", it is for the asurion protection. We request you to write us back with the correct order ID for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023
Order# 114-6189540-6602660 is the correct order number. I was sent the wrong desk. I also responded to Amazon's email directly with this same number. The people at Amazon are to lazy and unprofessional to look the order up? I paid for part of this order with a gift card and promotional credits. I do not want to lose the gift card and promotional Credits. Amazon messed up and sent me the wrong item. Also I returned other items on this order. Amazon needs to refund me the Gift card amount and promotional credits used to pay for those items as well. I should not lose that money.
Business Response
Date: 07/28/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, we've issued refund for the below items we've received:
1) RENPHO Power Bluetooth Massage Gun Deep Tissue  $83.34
2) *********** Terminology , Finance Equations & Answers  $15.04
3)  *********** Math Thoroughly Explained, *********** Math Express: Rapid Review $23.71
4) Business Math Formulas $7.52
5) Laptop Bed Tray Desk with LED Desk Light, $108.24

Please be informed, promotional credits are non refundable. For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************

Customer Answer
Date: 08/01/2023

Complaint: 20318245

I am rejecting this response because: Only a partial amount was refunded. My gift card was not fully refunded. Secondly, Amazon HAS done the right thing before and refunded the promotional credits back to me. AMAZON MESSED UP AND SENT THE WRONG DESK. I received a used desk. Looks like someone was returning. The Gift card balance should be fully refunded and Amazon should refund the promotional credits. AMAZON HAS REFUNDED THE PROMOTIONAL CREDITS TO ME AND OTHERS BEFORE!!! If Amazon Refunds the remainder of the Gift Card Balance and Promotional Credits, This will be closed. I will be satisfied. I will also make sure what I order I will keep so I will not be returning items in the future to Amazon.

Sincerely,

***************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** tried talking with my bank and Amazon for some unauthorized charges. Amazon had told me they could not do anything. So I filed a dispute with my bank, had to cancel my card due to fraud charges. Just heard back from my bank on July 13th 2023 telling me they ruled in favor of Amazon. Even though I had to cancel my card due to fraud as I did not authorize the purchases that were made. The charges were $40 each.
Business Response
Date: 07/14/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized digital charges.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that these charges are non refundable and unfortunately, we'll not be able to take any action on it from our end.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/18/2023

Complaint: 20318217

I am rejecting this response because: They were unauthorized purchases that I did not make. It does not seem fair I have to be stuck paying for something I did not order.

Sincerely,

*****************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was trying to purchase a dress using my gift card but there was not enough money on my gift card. So instead of returning the funds they have kept my 17 and change. Plus I had a **** gift card that magically disappeared off of my account. This company is always taking from me and they never rectify the matter. They just brush it off. I want to be reimbursed for my gift cards. I dont have free money to give away for no services rendered or item not being purchased! I have attached the proof that they have my gift card balance.
Business Response
Date: 07/14/2023
Hello
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry to know about the issue with the payment for the order #***-5184944-9350625.

I've checked and I can confirm that the gift card of $17.91 is reserved for the above mentioned order, as we could not charge your card for the remaining amount the order is currently 'OnHoldPendingPayment'. If you want the gift card released, please cancel the order.

Further, we could not locate the $5.00 Gift card you're referring to in your complaint. We request you to write us back with the Gift card claim code/ screenshot for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called Amazon on several occasions to cancel my Prime subscription. They will not let me into my account without uploading my driver license. I am not uploading that because of to many eyes . They refuse to let me into my account to cancel .
Business Response
Date: 07/14/2023
Hello ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had.

I've checked and I can confirm, the hold on your account has been released and your account has been restored. Further your prime subscription has been cancelled.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023
My complaint was resolved and thanks to you
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was charged more than what the products where listed both items where $19.79 listed at checkout one came to $28.19 the other came to 21 something
Business Response
Date: 07/14/2023
Hello *****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we understand your concerns regarding the payment for the orders #***-8625655-0858662, ***-4957466-7261049.

Up on checking, the order #***-8625655-0858662 was sold by "BOXI Auto Parts" and fulfilled by Amazon. This order was placed with standard shipping method and a shipping charge of $6.99 and a tax of $2.14. The total charge for this order is $28.92. Delivery date of June 16th.

The second order #***-4957466--7261049 for the same item was sold and shipped by the seller "BOXI Auto Parts" and tax of $1.60. As the product is sold and shipped by the seller the estimated delivery date is July 21, 2023.

Rest assured, you'd been charged correct amount.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a private label seller and need some help to gain proper consideration from Amazon (merchant A28ZUM5K3B18V5). In 2022 my selling account was suspended for violations of the review policy. The steps Ive taken to rectify my mistakes are detailed in a comprehensive plan of action, which was requested by Amazon. With Coincern all replies to my appeals all read as if I have no option for recourse- theyre worded as if this is a repeated incident when it is not.As a newer seller, I was not properly versed in Amazons policies or opportunities for promoting my product/brand and made mistakes with the launch of my first product. I had no idea that Amazon offered so many options through their own services and programs to help me promote my product. I bet if I had more sales or were a better-established brand that Amazon would be more forgiving, or would have alerted me to those opportunities, and I would not be in this situation now. Now that I am better educated on Amazons policies, I can guarantee I wont make similar mistakes moving forward. I just need someone at Amazon to properly review my account to see this is not a repeat problem and consider reinstating my account so that I can do things the right way.
Business Response
Date: 07/14/2023
Hello ******,

We reviewed your account and the information you provided, and decided that your Amazon seller account will remain deactivated. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with ********* withholding policy":**********************************************************************************

You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about those, write to: ***************************************

Why did this happen?We have made this decision because you have continued to manipulate ratings, feedback, or customer reviews on **********************. We have a zero-tolerance policy towards any customer reviews violations. To learn more about our "Customer product reviews policies" go to Seller Central:*******************************************************************************

Seller Performance Team Amazon.com
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account saying I had too many refunds for a large amount of orders when the account hadnt even returned a single order yet. And this was right after I was approved for their prime card which gave me a $200 amazon gift card which I was trying to use for college material as I would be going to college soon. And not only that, the card is deadweight now as Im not allowed to make a new account making the card worthless. I simply wish for my account to be reinstated.
Business Response
Date: 07/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 13 July, 2023.

Sincerely,
*****
Amazon.com
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed charges from Amazon for $16.18. I called my bank and they said it was a charge for prime membership. I didn&#**;t order or authorize it. I did make a purchase from H3636373035323738**H but didn&#**;t know that I had prime. The seller said it was free shipping. When I contacted Amazon they said they would only give me $9 back since I made a purchase.
Business Response
Date: 07/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/13/2023 i tried to get the representative to update phone number. He was rude because he couldn't understand me. I told him if he's having trouble understanding me et me speak to someone else or supervisor he refused. He became annoyed when i refuse to keep repeating my email for verification. I told him this is private information and i wast going to yell it out. He said because i refused i have to call back but wouldn't transfer me to his supervisor or someone who spoke who spoke english better
Business Response
Date: 07/14/2023
Hello ********,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with our customer service.

Your feedback about our customer service has been forwarded to our business team for further review and the associate will be coached for the same.

Customer feedback like yours is very important in helping us continue to improve our website and services.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/25/2023

Complaint: 20316637

I am rejecting this response because: I need the my password reset ask i mention before my old number is no longer valid

Sincerely,

***************************
Business Response
Date: 07/28/2023
Hello ********,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know that the issue is still not resolved.

We request you to write us back with the below information:
Name on the account:
Contact number:
Time Zone:
Time window to call:

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 08/01/2023

Complaint: 20316637

I am rejecting this response because: Until the matter is resolve . My name is *************************** contact number now is **********. My time zone is Eastern time. Again my old phone is not validate and i cant get into the account. I been sending complaints since early July. I want to cancel this account because i believe they are trying to have me pay the upcoming monthly fee after my free 30 days even though i haven't been able to use the account. Call time about 8pm

Sincerely,

***************************
Customer Answer
Date: 08/01/2023
i still cant get in this account. theres no dropped down for different phone number. I keep repeating that and cant get in my account. ********************** customer service is horrible no good communication from staff. It shouldn't take this long to resolve the issue. Please note if they charge my account ill be upset
Customer Answer
Date: 08/01/2023
i still cant get in this account. theres no dropped down for different phone number. I keep repeating that and cant get in my account. ********************** customer service is horrible no good communication from staff. It shouldn't take this long to resolve the issue. Please note if they charge my account ill be upset
Customer Answer
Date: 08/22/2023
I want to expedite my complaint against Amazon Prime. I told them i wanted this account closed because i didnt have access. They never gave me access to the account after complaining my phone had changed. They still went into my account and took payment out. I am outrage because i been trying since July 13 2023 to have access to my account. Now, they taking money from me knowing i cant get into this account. I want to expedite the charges and leave a bad review.

AUG202023

Amazon Prime*TO4AC6IK1 Amzn.com/billWAShopping

-$16.32
- Summary
- Breakdown
Help

DESCRIPTION

Amazon Prime*TO4AC6IK1 Amzn.com/billWA

ACCOUNT

VISA CLASSIC VARIABLE *******335-0931

CATEGORY

Shopping

AMOUNT

- $16.32
Business Response
Date: 08/24/2023
Hello ********,

Thank you for writing back to us.

We're sorry for the incorrect information you've received because of the confusion with your account.

Since you've contacted us from this email ID, we could locate an account with it. However, the account does not have any active transactions on it.

The charge ID you've provided from your statement is associate with an account registered with mobile number and you were charged for prime subscription on that account. I've now cancelled the subscription and refunded the charge to your payment method. It will reflect in 3-5 business days.

If you need help in accessing your mobile account, please write us back and with the below information and we'll arrange a call for the same.

Name on the account:
Contact number:
Time Zone:
Time window to call:

We hope to see you soon.

Best regards,
Abhishek
Amazon.com
Customer Answer
Date: 08/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some curtains from Amazon through a third party seller and the merchandise was defective. I tried sending the items back to the seller with no success. The address that they gave me was invalid. I was told this by the ************** when I tried to send it but I mailed it anyway. It was returned to me RETURN TO SENDER no such address or person. I have asked the seller to give me a valid address and return my money but they only responded by saying that I can order something else. I don't want anything else from them but my money which is $131.37. I have called Amazon over and over again for the past 4 months trying to get them to refund my money. I wanted them to send me a prepaid label so that I could send the order back to them but with no success there either. They have been saying that they are going to refund my money through their system complaint department but this is what they have been saying since March. Please help me to resolve this matter. Thank you.
Business Response
Date: 07/15/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 114-9936001-8317040.We have contacted the seller on your behalf kindly allow 2-3 business days for us to revert back with an update.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/15/2023

Complaint: 20316583

I am rejecting this response because: this is what they have been saying for the past 4 months with no resolution. I want them to refund my money to my account $131.37 and that would solve the problem. Thank you

Sincerely,

***************************
Business Response
Date: 08/01/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding your order 114-9936001-8317040.We have requested a refund for USD ****** to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 08/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 08/03/2023
Please use my email address you are currently using to communicate with me only... not the ************************ which is my home address. I added it to my response by mistake. Thank you

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