Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,044 total complaints in the last 3 years.
21,717 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a seller on amazon, my account was deactivated because of a drop shipping policy violation. I explain to amazon that the error occurred because my account might have been hacked or a glitch in the amazon system, where products that have wrong prices when corrected, after some time revert to the original price. I attempted to fix the error and after a few minutes the products price reversed to the original price with the error. I deleted the products in hopes of re-listing them with the right price, but after a few hours all the products returned to my account without me knowing. During this time, many orders came in. I did not have the quantity to ship the orders, so I reached out to other sellers with the same product, bought them and had those products shipped to the customers. When those sellers ran out, I had to cancel the remaining orders. Amazon deactivated my account because of this stating that I violated their drop shipping policy. I agreed with them but also let them know that there was a reason for this. I tried to explain what happened but each time I did I was told I did not provide enough information. Amazon asked me to provide a reason why the issue happened, I did, what steps will I take to ensure it does not happen again, I did, but still all I receive from Amazon is - we received your submission but do not have enough information to reactivate your account. This business I have invested a lot of time and money in, and I need my account up and running to provide for myself and my family, and this is becoming really tiring trying to get this resolved.
Business Response
Date: 07/15/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 16, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/15/2023

Complaint: 20316579

I am rejecting this response because: Everything that was requested by the business i provided but the response remain unchanged. Need more information, when i asked what was missing, their response is they can't tell me what is missing. This is not acceptable, if there is information i need to provide i believe it is only right that they tell me what it is.

Sincerely,,
***********************
Business Response
Date: 07/28/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 28/07.
Sincerely, Amazon.com.
Customer Answer
Date: 08/01/2023

Complaint: 20316579

I am rejecting this response because: Information attached that was requested but doesn't matter what i provide it is never enough.

Sincerely,

***********************
Business Response
Date: 08/06/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 6, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/08/2023

Complaint: 20316579

I am rejecting this response because: I sent the information they requested and amazon is still asking for the information i already sent them.

Sincerely,

***********************
Business Response
Date: 08/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 14, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/18/2023

Complaint: 20316579

I am rejecting this response because: This information that amazon is saying they requested I provided but amazon keep asking for more, and each time I provide what is being requested they ask for more. When I provided the final piece of document they requested I was hoping that would be it, but again I am being asked to send all the documents again that I had previously sent. It's l like I am going in circles.

Sincerely,

***********************
Business Response
Date: 08/23/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 23/08.

Sincerely, Amazon.com.
Customer Answer
Date: 08/23/2023

Complaint: 20316579

I am rejecting this response because: Amazon is still requesting documents that i have already submitted to them. I believe they are stalling and intentionally trying to not activate my account by requesting documents they know does not exist.

Sincerely,

***********************
Business Response
Date: 08/25/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/25/2023. Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 09/05/2023
The issue has not been resolved, Amazon still did not reinstate my account they keep asking for more information that i have already provided.
Business Response
Date: 09/08/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 8th September 2023.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to bring this to the attention of the Amazon seller support team. I am the owner of the Mark&JaneLLC registered seller account, which was deactivated almost two (2) years ago due to unfulfilled orders from my account. I informed them that this situation was due to a massive increase in orders from our supplier due to the pandemic, which led them to cancel several of our orders that we had already marked as SHIPPED, which made it necessary for us to cancel them as well. I explained that my team and I immediately contacted the affected customers to inform them of the situation and make the respective refund.I have sent several appeals to address the violation and demonstrate that we have taken the necessary measures. I have attached receipts, invoices, and identification documents for myself and my store along with screenshots showing that refunds to affected customers were made immediately. We have followed up on the appeal, adding what they suggested, presenting a plan of action (POA), and sending the request almost on a daily basis, but we have not been able to obtain a substantive response from Amazon or a solution to the case of my store. That is why I present this complaint requesting you to draw Amazons attention to our appeal.I hope Amazon will review and assess our appeal and release the funds and unlock our US seller account. I am looking forward to your positive response on this matter. Thank you for your help in solving this problem. If you have any questions, feel free to contact me.We hope this explanation is sufficient. Thank you for reading our letter.*******,***************************** ************ *************************************. ************. ** ***** ********************** **********
Business Response
Date: 07/15/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 15, 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon. Amazon is completely inactive. They declined my documents and the appeal without any valid reasons. When they rejected my documents, I lost my money due to their negligence. I do not have any other accounts because it's prohibited. My account ******** was deactivated due to related to "Botashka" seller account. The real owner of this seller account is Botagoz Sovetkhanova. Botagoz Sovetkhanova was my ex-business partner. But I stopped working with her a long time ago due to the threat of violating Amazon Policies on her part. I have never been a fan of infringement and have always followed Amazons Policies. Therefore, I terminated my association with Botagoz Sovetkhanova in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazons Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I started cooperation with Botagoz Sovetkhanova on May 15, 2023 (see Partnership Agreement). On July 2, 2023, I notified Botagoz Sovetkhanova about the termination of our partnership (The Notice of Dissolution of Partnership is enclosed). Botagoz Sovetkhanova and I conducted a partnership meeting where we signed and notarized all other documents to finally terminate our partnership (please, check the Partnership Dissolution Agreement and Letter of Settlement Payments). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. Therefore, I request Amazon Support to review my Plan of Action, the documents I attached and reinstate my account.I kindly ask you to reactivate my seller account ************* regards
Business Response
Date: 07/16/2023
Hello Yerke777,
We have decided to reinstate this account and an email was sent to them informing them of this decision on 07/16/2023.
Thanks, Amazon.com
Seller Performance
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couple of items from Amazon I had to return the items it has been over 30 days since those items were received in their processing center I have already been told that I would get a refund I have not received my refund and now theyre saying that I have to wait an additional 30 days
Business Response
Date: 07/14/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern related to the refund of the orders and have looked into the matter. While we regret the misunderstanding in this case, we are not able to issue a refund at this time.

We need the physical returns of the correct items verified in processing before a refund can be issued. In this case, a replacement was shipped in additional to the original order, but we only received one item.

I recommend you locate the replacement items corresponding to the returns and send them in for processing. You can reach Customer Support for assistance with a label.

While I see you are not happy with the response, this is the best answer be can offer.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/18/2023

Complaint: 20316082

I am rejecting this response because:
The original items were never received so I requested a replacement the replacement was still delivered to the wrong address as well but fortunately since she knew I was looking for it my neighbor brought it to my house. I returned the items because they were no longer needed. I have already explained this to Amazon and someone from your department said that I would receive my refund.

Sincerely,

*************************
Initial Complaint
Date:07/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item is missing from Order #***-2620279-6112249 there was only 1 item instead of 2 I tried to contact Amazon one of the agents his name was ***************************** | **************** was beyond rude and bad he closed the chat window very aggressive and impolite. The missing item is the prizim curler
Business Response
Date: 07/14/2023
Hello Ms ******** style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the missing items from the order #***-2620279-6112249.

As requested by our specialist team please write us back with an incident report.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

Youre able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be completed before September 11, 2023 to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY) :_______________

3. Package tracking number:_______________

4. Name of the items you didnt receive:_______________.

5. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it?_______________

6. If no, how many times it has happened? _______________

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20316068
l have provided all those info previously plus they have all those information
I am rejecting this response because:

Sincerely,

Sana Alchy
Business Response
Date: 07/28/2023
Hello ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

Further to our previous correspondence, we've not received the incident report.

We request you to write us back with this report in the exact format requested for further assistance.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 08/01/2023

Complaint: 20316068

I am rejecting this response because: I have provided the information previously to the customer service agents I explained that the item was missing from the delivered package I should have 2 items in the box and it had 1 only

Incident Report

1. Order number:114-2620279 6112249

2. Today's date. (MM/DD/YYYY) :8/1/2023

3. Package tracking number:Tba3076139330735

4. Name of the items you didnt receive:prizim 1 inch wavey professional

5. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it? this item was missing from the package that should have 2 items but only had the other item.

6. If no, how many times it has happened? N/a

We hope to see you soon.

Sincerely,

Sana Alchy
Business Response
Date: 09/02/2023
Hello ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, I can confirm that we've now requested a refund of $71.54 to your payment card. This refund should reflect in your payment method in 3-5 business days.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,On June 13th, when I tried to log into my Amazon.com account and entered my password, the system informed me that I needed to provide information because my account was temporarily blocked. When I checked my associated email, I found a message that said:Hello,Your Amazon account has been closed in accordance with the Amazon.com "Conditions of Use":************************************************************************************************************** Why did this happen?We took this measure because we believe your account *** have been used to engage in prohibited, illegal, or fraudulent activity, which is a violation of the Amazon.com "Conditions of Use".Has your account been closed in error?If you believe there has been an error, please submit the following information:-- An explanation for the activity occurring in your account.-- Evidence or examples that demonstrate your account complies with our "Conditions of Use".How do I send this information?Send an email that includes the above requested information to buyer-account-appeals@**************************** **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.Amazon.com I followed the link provided in the email and provided the requested information. Within 5 minutes, I received a response:Hello,After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.We *** not reply to further emails about this issue.Sincerely,Account Specialist ******************** ************************************ How is it possible that my account was closed without doing anything wrong with my account out of nowhere without any explanation? And after providing the requested information, they decided to close my account in less than 5 minutes. I can't find any sense in this situation. Romarian
Business Response
Date: 07/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 07/21/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 08/02/2023

Complaint: 20315970

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Countertop Ice Maker on 6/7/23 from Amazon for ***** after tax. After using it we realized it did not meet our specific needs for it. I set it up to be picked up for return and refund on 6/20/23, the *** driver came on 7/22/23 at 8:57am and picked the packaged up, I have attached the picture and have the video of him picking this up (attachment 1). I am unable to load the video but it was provided to *** and Amazon in efforts to resolved this. However, the driver apparently failed to scan the item, and as of now the item is still misplaced. After contacting the Amazon customer service team through the telephone, as well as the apps chat system, I was told that the ***s system was tracking that the item was never picked up. With that information I then went to the *** warehouse with the video and photo and tracking number, they looked for the packaged and were unable to find it. But were sure it was picked up and they provided me with their internal tracking sheet (attachment 2) stating the item was picked up on 6/22/23 at 858am which matched the picture and video. Following this, I contacted the Amazon customer service again, and they still stated they could not help me. I contacted *** through ******** and explain the issue, they told me their systems show that the item was picked up and based on their contract now Amazon would have to do an investigation as to where the packaged went after being picked up by their driver(Chat pictures are attached as well). Following my contact with *** and their informaiton I email Amazon's customer service team on 7/9/23 at ****** (*********************************) with all this information (see copy of email as attachment), I received an email that I would be contacted within 6 hours and have yet to receive any communication. I have done everything Amazon and *** have asked from me to be able to receive my refund, and should not be held responsible for a packaged that was lost by Amazon's contracted carrier, ***.
Business Response
Date: 07/14/2023
Hello Vontrease,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you faced with the return and have reviewed the issue in detail. While I can relate to the concern, we will not be able to issue a refund on this issue.

We need the correct item to be received and physically verified in processing before a refund can be issued. In this case, we no not have options for a refund.

I would recommend you reach *** on this issue to have them locate the package as apparently a pickup occurred but the item was not scanned in. You may also want to check other options to file a complaint with local authorities.

While Amazon works with *** to manage returns, we are unable to offer comment or action on the sequence of actions at the pickup location.

I hope this helps and you are able to work with *** towards a resolution to the issue.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/18/2023

Complaint: 20315919

I am rejecting this response because:
I have gone to the *** site that the package went to after being picked up. Their manager reviewed the recording and saw that their driver did not scan the package and now it they are unable to find it. Both the warehouse manager and and his supervisor stated that once the package is picked up that takes the responsibility away from me and places it on them. Also that based on their contract with Amazon, Amazon is one one responsible for starting the investigation for lost packages, also validated by my conversation with *** through their chat (see attachments). I have been sent back and forth between both companies and yet no resolution has been given for a package that was clearly picked up from my house by Amazons carrier. What happens after that should be resolved amongst them not holding me responsible for their error.

Sincerely,

Vontrease ******
Initial Complaint
Date:07/13/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-8786876-1369836 advertised as new but creased/warped product delivered that is damaged and/or used. I would prefer to accept the item in its for half-price in its current condition or alternately would like a full refund. If you are unwilling to credit my card for half the price, then please arrange for pickup of the item at my home so that you can refund the full amount to my credit card. I would also appreciate a small courtesy credit for this hassle given that I pay for Prime membership and expect better. Thank you for your cooperation.
Business Response
Date: 07/14/2023
Hello ****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-8786876-1369836.

I understand you'd like to keep the product for a discount. The maximum discount we can offer is $15.00 to your Gift card balance. If this is acceptable, please let us know. Otherwise, you can return the product for a refund. Unfortunately, we do not have the option to issue *********** for the product. You can use the drop off label to return it.

Our ********************* guides you through the process and gives you option for a return mailing label:

*************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/26/2023
Sorry for the late reply, but Amazon did great in this case and I am satisfied. You can make a note on the case.
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.Date of transaction: June 7, 2023. Returned received by Amazon on June 23, 2023.2.Amount: $240.34 3.The business was committed to send me a product that works and because the product was defective and did not work, I am owed a refund of monies paid for the defective product.4.I received a defective product and sent it back for a refund. I also sent a second item in the return. Both items were received back at Amazon but I only received one refund. Per the refund page on Amazon, refunds are processed in 3-5 business days. After this time period was up, I have contacted Amazon several times and I was told multiple times by multiple agents that I would receive my refund in 3-5 business days. Three weeks later, I am now being told it will be another 5-7 business days. Meaning it will be over thirty days before my refund is received. I am tired of the run around with different agents and need my money back.5.The business has not tried to resolve the issue 6. Order #:114-7624198-1321821
Business Response
Date: 07/14/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the Order ID: *******************.

I apologize for the inconvenience.

I would like to inform you that the return refund will be automatically processed once the return is scanned and processed at the returns center.

Unfortunately, we'll not be able to take any action directly on the refund from our end.

If there was any option from our end, we would have surely helped you further.

I would request you to wait for the refund and we'll get this done through the returns center at the earliest possible.

Please feel free to contact us directly by replying to bbbamazon.com if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 07/22/2023

Complaint: 20315727

I am rejecting this response because: The return was received by Amazon on 6/23/23. There were two items in the box, one item has been returned and refunded, and the second has not. Home ever scanned in the return did not properly handle the return and that is not my fault. I returned the item, per the *** tracking it has been received and I should receive my $240 back. It is not my fault if an employee did not handle the return correctly.

Sincerely,

***********************
Business Response
Date: 07/26/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern.

As per the update from the team, refund for the Order ID: ******************* has already processed on Sunday, July 23, 2023 2:13:09 AM PDT.

Usually, refunds will be credited within 3 to 5 business days from the date it was processed.

I would request you to check the bank statement for more information on the refund as it should credited by now.
Regards,

Arun
Amazon.com
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since November after returning pipe and elbow for woodstove , I've spoke to countless employees of Amazon of issue of refund ; a few more weeks was the answer untill a couple of months ago ; I spoke to a supervisor and was assured it'd be three days before I'd have my refund refunded . That was two plus months ago and still no word from nor my refund $54.70 . I need help , I don't understand why they are keeping my money . Thank you
Business Response
Date: 07/14/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return refund processed on your returned item back in November.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the order number so that we can review the details and assist you further.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023
To inform you ; the action of Amazon did send refund back yesterday after receiving complaint from me sending to BBB . Thank you

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