Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,677 total complaints in the last 3 years.
21,756 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/8/23 *** advertised a new Amazon tablet that would be available to purchase. At the same time my tablet stopped working the same day. I talked with customer service and they booted it back on when I told them about the news program advertising the new tablet. On 7/11-12/23 Amazon had their two day prime sale. Again my tablet when out again. I have not had any problems with my tablet until Amazon did these two things. Yes I spoke to customer service and they disagree that this caused my tablet to stop working. I feel this was done to force me to purchase a new tablet which is very unfair to the consumers. Like I said I was having no problems. I thank you inadvance for checking into this. For my suffering through this I deserve a replacement. I use this for all my personal needs. I dont need a promo. Thanks
Business Response
Date: 07/20/2023
Hello *********,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your account and understand you're concerned about your Fire Tablet concerns. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our **************** on July 13, 2023 is correct.

As your device is no longer under warranty, we added a 15% discount coupon to your Amazon account. This coupon can be used against your next purchase of Kindle Paper-white or Oasis devices sold and shipped by Amazon.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/20/2023

Complaint: 20319271

I am rejecting this response because:

Sincerely,

***********************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com account closed for no legit reason Amazon.com account email: ******************* On July 13, 2023, I all of sudden got this email from **************************** 1st email content *******Hello,We closed this account. We will cancel any open orders you had on this account. Any ********************** content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Account on ************************ unused gift card balance in the account will no longer be available for use.Why did this happen?We have taken this measure because our records show that your account is directly linked to another account that we previously closed for violating of our Conditions of Use. As a result, you may not open a new account or use another account to place orders on our store.*************I immediately email them back and mentioned that this is a huge mistake Later on, they respond me back later that today with different reason 2nd email content *******************Hello,As we informed you earlier, we have closed this account. We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.**********As usual, I told them this is not valid because I never NEVER ask Amazon to issue refunds on any of my orders at all in the last 10 years.Finally, I call the amazon CS **************, clarify the issue and CS told me that they understand this is a mistake by Account specialist; however, they don't have right to reopen my account. They can at most escalate that internally to Account specialist to see.As a result, I need BBB assistance on that because I saw lot of similar case brought by people online.
Customer Answer
Date: 07/14/2023
Hi BBB,

For this complaint ( #********), Amazon had resolved it today as below by reactivating my account:
****************************************************************
Hello,

Thanks for writing back to us. We have reviewed your account and purchasing history, and we have decided to reactivate your Amazon.com account. We are sorry for any inconvenience while your account was unavailable.

*****************************************************************

As a result, please **** this complaint as resolved.

Thanks!

****
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 12, 2023 I made a purchase and for some strange reason my order was declined due to payment Issues. I called in on July 13, 2023 to address this concern and return an item. However, I cannot access my account with your representative with the email confirmation. This problem started about three months ago when I called for another issue and the representative was rude and hung up on me. After that interaction someone posing as Amazon through Emails keep trying to Hack My Account and Telling Me To Reset My Password. I can't get into my account and ********************** representative cannot access my account either and agreed with me that One of Your Employees Overseas Has Done Something To Try And Hack My Account.My emails to confirm my account is being forwarded to A Fake Amazon Page Asking Me To Change My Password So They Can Hack My Account And Have Access To Steal ************ A Prime Member And This Is Unexceptionable On So Many Levels. I Do Not Trust That You "Amazon" Have This Issue Under Control. I Need To Be Contacted Immediately And I No Longer Want To Deal With Amazon As A Customer.I've Been On Hold Over A Hour Trying To Get Help With This Fraudulent Issue.
Business Response
Date: 07/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account.

Based on the details, we can see the payment declined multiple times which is due to the card or bank related issue. In this we don't have any control to change or to take any actions.

I request you to contact the bank to check with and try to reorder.

Regarding the account related issue, I'm sorry that the customer service agent was rude and I'll make sure to escalate to the team to take action on the agent.

We amazon never call/sent emails or messages without your request. If you ever receive such please don't click on any links or take any action. As we check the account is in active state and you can access it.|

If you still have any issues related to your account you can contact our concern team to resolve the issue.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Complaint: 20318738

I am rejecting this response because:

Sincerely,

*************************
??My EBT Food Stamp Is Not Deducting The Whole Amount Due To Amazon Shady Practices. Only $11.00 Out Of Over $20.00 In Eligible Food Items Was Deducted For My Food Stamp Eligible Items Purchase. They Cancelled My EBT Food Order And Returned My $11.00 Yesterday.
??Amazon Then Tried To Use My Backup Payments For Items My Food Stamp Card Should've Covered I've Tried Using My Food Stamps ******************* For EBT Eligible Food Items With More Than Enough Money To Cover The Cost And It's Rejected.
??I've Called Amazon As Recent As Yesterday 07/17/2023 And After 3 Hours Going Back And Forth ************************** No One Could Answer ??Why Amazon Is Only Deducting Half Of The Money For My Complete Total Of Food Stamp Eligible Items.
??My Backup Payments MasterCard And Discover Credit Card(s) Are Fine With More Than Enough Money To Complete Any Of My Transactions And Have Virtually Nothing To Do With This Issue
??Amazon Is Not Focusing On My Concern They're Creating Distractions By Saying," I Don't Have Enough Money And To Contact My Bank Which Has Nothing To ****************** Food Stamps Program.
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not receiving back my refunds on my credit card which has been hit no less than 4 times and any time I return anything they put it on my gift card. THE *** that should be on my AMAZON GC is ******... I did NOT authorize AMAZON to keep any of my credit card refunds on my account. Each and everytime I choose BACK TO THE ORIGINAL payment method and EVERY TIME they keep adding to my GIFT CARD..I have had no less than 10 transactions over the last 2 months and every time I return anything my gift card amount gets higher and higher. I also returned 4 things today and only 3 have been accounted for. WHAT is wrong with your system? AND WHY after 15 yrs are YALL trying to S**** ME now?I was a part of the original ONLINE BOOKSTORE of AMAZON. I sold my college books for you guys. AND and I have had PRIME for years up until recently... I just cannot believe NOBODY in CS or CORPORATE cant fix this CREDIT CARD FRAUD your company is committing. I am going to call the **** office and file a complaint and I am not the only one. MY GF has had this same thing happen to her over the last month. SOMEONE needs to FIX it NOW! It is illegal to withhold someones refund off of their credit card and FORCE them to spend money on your site. REFUND MY MONEY NOW! THE *** THAT SHOULD BE ON MY GIFT CARD IS $****** NOT $249.11 I NEVER AUTHORIZED YALL TO KEEP MY MONEY FROM MY CREDIT CARD EVER!
Business Response
Date: 07/14/2023
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the issues with the gift card refund for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the gift card balance which was refunded on the above order was already used to place multiple orders on your account and unfortunately, we'll not be able to make any changes on it from our end.

However, I'll surely take this as a feedback from you and will forward it to the billing teams to ensure that this is not repeated.

If there was any alternative, we would have surely helped you further.

We look forward to serving you again - and serving you better - next time.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Complaint: 20318728

I am rejecting this response because: it is not acceptable to FORCE people to use "credits" on their account when it is specified that said funds will be returned back to the original funding method but not returned to the original funding method, which was my credit card.
It is called credit card fraud and the US AG office is now aware of your illegal practice!

Sincerely,

***************************
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told by someone at Amazon that there were charges that I didnt make on my account so I was told to delete that account and make a new one so I did however the movies that I purchased were deleted and I dont have money to replace that many movies, customer service wont help or even transfer me to a supervisor!
Business Response
Date: 07/15/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with your account.

Please be informed once the account is deleted all the data is deleted along with it and it cannot be restored. We request you to write us back with the email ID of your old account, Order ID's from the account for us to verify the same.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Complaint: 20318697

I am rejecting this response because:
There is no way to respond, my email is *******************
Sincerely,

*************************
Business Response
Date: 08/31/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that my colleague "*****" from the Amazons Tech Support Executive Customer Relations team has reached out to you and resolved the issue.

We've emailed you confirming the same on August 30, 2023.

We hope to see you soon.
Regards,
Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out because I am not pleased, and I am ready to file a BBB Complaint regarding this order # ***-8582852-7326650.I place the order for the HTVRONT *************** on Amazon Prime day for about 160.00-170.00. I was supposed to receive it today, 07/13/2023. I checked the status and now it says undeliverable. I have been at home all day. There is also nothing wrong with my address. I have had several items over the past 4 years to this same address with no issues and this is unacceptable. I called customer service. She said that **** said something about the item being not deliverable to my address. This is a lie. Had anyone taken the time to look at my account they would see that I have had hundreds of items delivered to this address with no problems. I want my item at the price that I paid for it. Not a refund.With me sending this email, I am also filing a complaint with the BBB. I dont want a refund. I want my item at the price that I paid for it asap. This lack of service is unacceptable.I am looking forward to a prompt resolution.
Business Response
Date: 07/14/2023
Hello ********************************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

I apologize for the inconvenience.

Upon checking, I see that a replacement has been created for the item and it will be delivered by Monday, July 17, 2023 to the provided address.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on the delivery issues.

We'll ensure that these delivery issues are not repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9308502-2793067 is the order number. Laptop Bed Tray Desk with LED Desk Light.I returned this item. I was sent the wrong item in the box. The box said it was the laptop try I ordered, But when I actually opened the box, It was NOT the Item I ordered. It was a USED laptop desk that looked like I received someones return. I did return it to Amazon. I have to wait till they get it (days or weeks) to be refunded. My main Issue is I used My Amazon Account balance to pay for part of this order. Amazon is saying that amount was $50.00 and It will NOT be returned to me. It was NOT PROMOTIONAL MONEY, It was MY MONEY from Returns. Amazon is stealing $50.00 from me claiming it was promotional money. RIDICULOUS! The $50.00 also needs to be returned to my account. ********************** sent me the wrong Item (or the manufacture did) as the item in the box was a used item that was not what I ordered. I do not want the $50.00 stolen. It should be returned to My Amazon Account. The Wrong item I received should be refunded immediately .
Business Response
Date: 07/15/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had.

However, the order ID you've provided is not for the "Laptop Bed Tray Desk", it is for the asurion protection. We request you to write us back with the correct order ID for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023
Order# 114-6189540-6602660 is the correct order number. I was sent the wrong desk. I also responded to Amazon's email directly with this same number. The people at Amazon are to lazy and unprofessional to look the order up? I paid for part of this order with a gift card and promotional credits. I do not want to lose the gift card and promotional Credits. Amazon messed up and sent me the wrong item. Also I returned other items on this order. Amazon needs to refund me the Gift card amount and promotional credits used to pay for those items as well. I should not lose that money.
Business Response
Date: 07/28/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, we've issued refund for the below items we've received:
1) RENPHO Power Bluetooth Massage Gun Deep Tissue  $83.34
2) *********** Terminology , Finance Equations & Answers  $15.04
3)  *********** Math Thoroughly Explained, *********** Math Express: Rapid Review $23.71
4) Business Math Formulas $7.52
5) Laptop Bed Tray Desk with LED Desk Light, $108.24

Please be informed, promotional credits are non refundable. For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************

Customer Answer
Date: 08/01/2023

Complaint: 20318245

I am rejecting this response because: Only a partial amount was refunded. My gift card was not fully refunded. Secondly, Amazon HAS done the right thing before and refunded the promotional credits back to me. AMAZON MESSED UP AND SENT THE WRONG DESK. I received a used desk. Looks like someone was returning. The Gift card balance should be fully refunded and Amazon should refund the promotional credits. AMAZON HAS REFUNDED THE PROMOTIONAL CREDITS TO ME AND OTHERS BEFORE!!! If Amazon Refunds the remainder of the Gift Card Balance and Promotional Credits, This will be closed. I will be satisfied. I will also make sure what I order I will keep so I will not be returning items in the future to Amazon.

Sincerely,

***************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** tried talking with my bank and Amazon for some unauthorized charges. Amazon had told me they could not do anything. So I filed a dispute with my bank, had to cancel my card due to fraud charges. Just heard back from my bank on July 13th 2023 telling me they ruled in favor of Amazon. Even though I had to cancel my card due to fraud as I did not authorize the purchases that were made. The charges were $40 each.
Business Response
Date: 07/14/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized digital charges.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that these charges are non refundable and unfortunately, we'll not be able to take any action on it from our end.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/18/2023

Complaint: 20318217

I am rejecting this response because: They were unauthorized purchases that I did not make. It does not seem fair I have to be stuck paying for something I did not order.

Sincerely,

*****************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was trying to purchase a dress using my gift card but there was not enough money on my gift card. So instead of returning the funds they have kept my 17 and change. Plus I had a **** gift card that magically disappeared off of my account. This company is always taking from me and they never rectify the matter. They just brush it off. I want to be reimbursed for my gift cards. I dont have free money to give away for no services rendered or item not being purchased! I have attached the proof that they have my gift card balance.
Business Response
Date: 07/14/2023
Hello
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry to know about the issue with the payment for the order #***-5184944-9350625.

I've checked and I can confirm that the gift card of $17.91 is reserved for the above mentioned order, as we could not charge your card for the remaining amount the order is currently 'OnHoldPendingPayment'. If you want the gift card released, please cancel the order.

Further, we could not locate the $5.00 Gift card you're referring to in your complaint. We request you to write us back with the Gift card claim code/ screenshot for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called Amazon on several occasions to cancel my Prime subscription. They will not let me into my account without uploading my driver license. I am not uploading that because of to many eyes . They refuse to let me into my account to cancel .
Business Response
Date: 07/14/2023
Hello ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had.

I've checked and I can confirm, the hold on your account has been released and your account has been restored. Further your prime subscription has been cancelled.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023
My complaint was resolved and thanks to you

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