Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,619 total complaints in the last 3 years.
21,768 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Right now is Friday at 1:43 AM Eastern Standard Time I always have Amazon Prime. Amazon Prime is a membership of Amazon. The order number is 112-6535258-5526658. I placed this order on Wednesday, July 12th, 2023. It shows that this order will be delivered on Friday through **** and it provides tracking number but that tracking number has nothing in it and cannot be tracked.I am complaining against Amazon because I have Amazon Prime and I request all of my packages to be delivered by Amazon Flex or Amazon trucks only, not *** nor ****. I even emailed ******************* and complained but Amazon Executives never cared. I have Amazon Prime. Why Amazon does not use Amazon Flex or Amazon trucks to deliver packages but keep using *** or **** to deliver my packages but *** or **** keep doing horrible jobs. *** and **** are the worst. For this order number 112-6535258-5526658. It is being delivered through **** and it does have a tracking number but **** is the worst because that tracking number has nothing in it. I cannot track this package.
Customer Answer
Date: 07/20/2023
I would like to add that **** caused the order # ***-6535258-5526658 to be late one day.

Business Response
Date: 07/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6535258-5526658 regarding the delivery of the item.

Based on order details, we can see the order marked as delivered and I understand that you received the item one day later than guaranteed delivery date.

I've taken this as feedback and forward it to concern team to work on it and process your request.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/24/2023

Complaint: 20319944

I am rejecting this response because: Amazon did not provide compensation for the damage that was caused by USPS.

Sincerely,

Thien-an Ta
Initial Complaint
Date:07/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Amazon prime day July 11 and July 12. I used my amazon account: ********************** to purchase some products. On July 13th, Amazon has locked my account On July 13th, I replied to Amazon and tried to appeal the decision On July 14th, Amazon replied and list the reason of locking my account was because my other account (under: ********************* was closed before and I cannot open two accounts. This decision does not make sense. My other account (********************* was wrongfully locked and I submitted a claim to BBB (claim number #********). It was Amazon's fault and they have reinstated my account. So closing my 2nd account (under: **********************) because my other account was closed before does not make any sense. In addition, Amazon now is saying they kept my digital content open but I cannot even log into my account, how can I even access any digital content?
Business Response
Date: 08/16/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 8/16/2023.
Sincerely,

***
Amazon.com
Business Response
Date: 08/24/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 16 August, 2023.

Sincerely,

***
Amazon.com
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a started seller on Amazon Seller account. From the beginning they have constant rejected items that were trying to be listed and would not let me list my items under my brand name from my World Luxury Treasures LLC. Every week and multiple days I had to have the seller customer service call me for the issues. They would keep telling me that someone would contact me in the right department for helping e with listing my products but I would just receive an auto email with a link to have me contact the very same people that I just spoke with. This has went on every week with the same runaround ans still never being able to list my brand World Luxury Treasures, So, I had the customer service call me and I told them for all of the runaround and Amazon not doing anything they said they would do to help me or let me list my brand, I told them that I want my Seller Account closed and I want a full refund for all of the fees that I had to pay to be a seller on Amazon since they did not do or help with their promises. They are scamming people this way and I want a full refund.
Business Response
Date: 07/25/2023
Greetings from Amazon services,

At this moment this brand "World Luxury Treasures LLC" is not registered in our system.

In order to enroll a brand in Brand Registry, you must provide the following information:

* Your brand name that has an active registered trademark; the active registered trademark for your brand must appear on your products or packaging. Brand Registry is also accepting brands that have a trademark pending registration in a subset of trademark offices (see country-specific requirements section).

* The associated government-registered trademark number. Application number provided by the **************************** can only be provided if you are enrolling with a trademark pending registration. We currently only accept trademarks that have been issued by government trademark offices in *****************, ******, ******, ******, *********, *****, *****, ******, *******, *****, ******, *********, *****, Benelux, ************, ******, ******, *****, the **************, the *************** and the ********************. Brand Registry is not affiliated with any of these offices; please do not contact them for information about Brand Registry.

Now How can you enroll a new brand?

After creating your Amazon Brand Registry account and enrolling your first brand, you can enroll another brand at any time by clicking on "Enroll a new brand" from the home page of your account.

If you need help from the Amazon Brand Registry team?
To contact the Amazon Brand Registry team regarding enrollment, use the link below.
************************************************************************************************************************
Customer Answer
Date: 07/25/2023

Complaint: 20319649

I am rejecting this response because: Amazon has giving me the runaround from the beginning and even rejected items at the beginning without brand names. Their customer service is the worse ever and their dashboards are so clustered that it is very difficult to navigate and receive help. For the longest time when the membership started I was unable to list products and reached out for assistance with no response right away. I even applied to be able to list unbranded products since my brand would keep getting rejected. I even had to list my products as unbranded or generic. After I would try to post products, most of the products would disappear and unable to be found! I never had this problem with ***** Etsy, or Poshmark!
I want my full refund back and I want mt Seller Account closed since ********************** is refusing to do so!

Sincerely,

***************************
Business Response
Date: 07/29/2023
Hello from Amazon.com,

Regarding the brand name issue, as per our brand name policy, Amazon considers a brand to be a name that represents a product or set of products. Products from the same brand share a common name, logo, or other identifying **** that appears on the product or packaging, and are distinguished from similar products that do not belong to that brand. Brands often have trade****s that act as a common name or logo.

In order for "World Luxury Treasures" to be considered a brand, the brand name has to be applied to their products, packaging, or both.

This policy is outlined on the following Help page:
Amazon Brand Name Policy
****************************************************************************

However, when the selling partner applied for approval to use their brand name, they failed to provide the requested real-world images showing their brand name/logo permanently affixed to their product and/or their product packaging. The seller was asked to provide additional information multiple times before the case was ultimately closed unsuccessfully.

If they still wish to apply to use their brand name, they will have to create a new case and submit the requested real world images. Otherwise, they will have to list their products with the brand name Generic.

Regarding the seller's request for a refund of the subscription fees, please mind that since they did list products, they are generally not eligible for reimbursement. However, I did find that they received a refund on 7/16/2023.

Please mind, that the seller also has the choice to downgrade their account to the individual selling plan if they do not want to pay a monthly subscription fee.

They can do so via the self-service tool in the ****************** section on the Seller Account Information page. If they wish to close their account instead, they can also do so on that page.

Regards,

Amazon.com Selling Partner Support
Customer Answer
Date: 08/01/2023

Complaint: 20319649

I am rejecting this response because:
Amazon is not telling the truth! The first weeks I could not list anything! They would constantly reject unbranded products after they would ok the product categories!
I also told them to close my account and they would not because they were trying to take more money from me!
I had to self-do everything in order to have items that were unbranded.
So, I never got what I paid for, and my items were also not showing during searching on the Amazon website.
Another problem is that Amazon exposed my personal information with my home address, phone number, and name which is very unprofessional and is against my privacy!
That is a major no no!
Close my seller account and take down my personal information and Amazon needs to stop sending me emails! That is all I am wanting now!
There are reasons that so many sellers from Amazon have filed complaints!
It is because when a company gets so big, they believe that they can get away with anything they want to!
Sincerely,

***************************
Business Response
Date: 08/14/2023
Greetings from Amazon.com,

We have reached out to the Selling Partner regarding their concern.

Please advise them to refer to Case ID [***********] for more information.

Thank you,
Amazon.com
Customer Answer
Date: 08/16/2023

Complaint: 20319649

I am rejecting this response because:
I WANT MY SELLER ACCOUNT CLOSED!
STOP TRYING TO CHARGE MY CARD MORE MONEY!
CLOSE MY SELLER ACCOUNT!

Sincerely,

***************************
Business Response
Date: 08/20/2023
Greetings from Amazon,
As outlined in Case *********** the account has been closed and all reimbursements have been made. For further information please refer to the related case.
Customer Answer
Date: 08/22/2023

Complaint: 20319649

I am rejecting this response because:
Amazon has not reimbursed me on anything! I had to contact my bank!
So, Amazon has not reimbursed me of 3 Months!
I would like to know when they supposedly reimbursed me!
I don't see it on my bank statement!
Because a couple of weeks ago Amazon was trying to take more money from me and I had my bank block them!

Sincerely,

***************************
Business Response
Date: 08/27/2023
Hello from Amazon.com,
I understand the sellers concern that the Subscription fees charge is not showing in his bank account.
On checking, I see that the seller has been reimbursed with Subscription fee charges on 17/07/2023. I have attached screenshot for your reference. Seller can confirm the same from the link below:
***********************************************************************************************
Further, seller has been reimbursed with the Subscription fee charges.Further, I would request the seller to downgrade the account into Individual so seller will not be charged any monthly subscription fee while closing the account.

To downgrade:

Settings > Account Info > Under "Your Services," click MANAGE >
Downgrade

To request account closure:

Help > My Issue is not Listed > Type in "Account Closure" >
Close Account
For more information, seller can view the help page below for closing the selling account
*****************************************************************************************************************************************************************************************************
Customer Answer
Date: 08/28/2023

Complaint: 20319649

I am rejecting this response because: I want every charge that I was ever charged to be paid back to me from Amazon! Not just one month!
And the link does no good if I can no longer login! This shows on how Amazon works and tries to deceive everyone!

Sincerely,

***************************
Business Response
Date: 08/29/2023
The seller was advised previously in a completely separate case, Case ID ***********, that all subscription fees incurred were reimbursed. This is the response given:
Additional research has been done regarding the Merchant Amazon Pay
account detected. Allow me to share the details provided below:

"The Amazon Pay account listed is in Pending Status meaning didn't
complete registration. So we don't have an account to close and no funds
have been paid on that account. I did see related market place account
under the name ***************************/World Luxury Treasures which might be the
account in question."

After careful research, I have found that all monthly subscription fees
incurred from this account were all completely refunded:

07/09/2023, 1:10:19 PM +08
-$39.99
Refund Completed

06/09/2023, 3:41:12 PM +08
-$39.99
Refund Completed
Customer Answer
Date: 08/30/2023

Complaint: 20319649

I am rejecting this response because:
Amazon has their facts wrong!
There were no refunds on 6/09/23 or on 7/09/23.
On 7/17/23 I had to call my bank and report Amazon to ***** Fargo and I had to have my bank block any more money from Amazon taken any more.
Amazon at the time would not close my account like I asked them to do until they took another payment of $39.99. That is what they told me.
So, I had to keep that from happening. The bank even sent me a new bank card because of this claim. The bank has now returned me two payments of $39.99 not Amazon!
So, as long as Amazon closes my Seller account I no longer care to keep going back and forth with this. Even though they keep sending me emails claiming that I don't have an account with them!
I have attached my online bank statement from the ***** Fargo website to show you that the dates that they claimed were not true!

Sincerely,

***************************
Customer Answer
Date: 08/30/2023
It is pretty sad that I sent you proof that Amazon was not telling the truth about when they stated that they refunded me money back and it seems like they are getting away with not being honest! This shows when you have a multibillion-dollar corporation that they can get away with everything!
This is the major problems in this world today!
I would expect a lot more from the BBB!
Initial Complaint
Date:07/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 111-0226953-5277862 Date: Jul 11, 2023 and amount $272.13 I ordered a JBL boom box 2 and was told my item was delivered and handed directly to a resident. This package was only supposed to be released with a One Time Passcode that only the customer has access to. I was not home at the time the driver called me and attempted the delivery. When I called the driver back I got no answer. When I called Amazon they told me my order was delivered and claimed that I gave the driver the one time passcode. I explained over and over again that I DID NOT give anyone a passcode and my order was not delivered to my door. I told them to contact their driver and find out how they were able to release the package without the code and they refused and said there's nothing they can do since they believe I gave the driver the passcode. Instead of trying to find a solution they are telling me I am responsible for this happening and claimed this has never happened to them before. When I went online I found MANY people talking about their experiences with Amazon drivers delivering packages without the passcode. Their own drivers said that their driver support is able to OVERRIDE the one time passcode at the time of delivery. I contacted them again with this information and they are still denying any responsibility. I DID NOT receive the package. Why am I being held accountable for their drivers mistake? I will be attaching photos of the missed call from the driver and when I called them back and did not get an answer
Business Response
Date: 07/20/2023
Hello *******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconveniences, after checking your order, it was sent using a one time password. We sent you this one time password in your order confirmation and your dispatch confirmation email.

We're able to verify that the Delivery Associate delivered the package. The one time password we sent to you was entered in their device. We're unable to issue you a replacement or refund for this order.

If you haven't received your package, please check with any other members of your household who may have accepted your order on your behalf.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
**********************************;
Customer Answer
Date: 07/25/2023

Complaint: 20319568

I am rejecting this response because:
I have already told you guys multiple times over and over again I NEVER gave any driver this code. The driver must have obtained this code from driver support. Amazon drivers are able to obtain this code by reaching out to driver support so I'm not understanding why you guys are lying and not taking responsibility for this. I never received the package. I was not home at the time of attempted delivery and I have the missed call from your driver as proof that I never had contact with your driver. If he entered the one time passcode it was given by your driver support or it was bypassed by entering the last two digits of my phone number when I called back. I am not responsible for your driver leaving the package with the wrong person or stealing it. I need a refund this is ridiculous
Sincerely,

******************
Initial Complaint
Date:07/13/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I m a loyal Amazon customer for 9 years. My ********************** account was suddently locked on 7/11/2023. I called their ** next day. The representative told me just waited for the account specialist's reply. Finally, I got an email from the specialist. They said my account was closed because Amazon.co.** found the rate of my refunds were extraordinary. When my so called Amazon.** was closed, my real Amazon account also needed to be closed. But I never open any Amazon.** account and never been to ******. I only have one Amazon account in my life. How comes I will have an Amazon.** account ? I also never share my account and information with other people. By the way, I only go to refund once in a while. I called the ** two more times afterwards and explained to them I never open any Amazon.** account. Finally,I still get the same email from those account specialist. I asked the ** if I could get a direct phone number and email to the account specialists. They said no. No one goes to investigate my case. I just want Amazon to investigate my case and reinstate my account.
Business Response
Date: 07/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account.

Based on account details, I see that the account associated to the given email address is in active state.

You can continue using your account to place orders. If you still face any issue related to the account you can contact our front end customer service team and they will be happy to help you.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:07/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to purchase two items off of my Amazon baby registry yesterday, July 12, 2023. When I added the items to my cart, they displayed a higher price than both the list price and the completion discount price advertised on my registry. Specifically, on my registry the list price for a set of Magna-Tiles was advertised as $34.99 list price with a registry completion discount bringing the price down to $29.74, but when I added it to my cart, the price jumped to $42.49 (Doc 1). Also, on my registry the list price for a set of Tegu blocks was advertised as $20.99 list price with a registry completion discount bringing the price down to $17.84, but when I added it to my cart, the price jumped to $23.33 (Doc 2). Earlier in the day I had had the same issue with a registry purchase and the customer service manager I spoke to immediately apologized for the difficulty and made a price adjustment to my cart so that I could get the correct price, which was the one listed on my registry (Doc 5). I therefore contacted Amazon customer service about these two items expecting them to again honor their advertised prices. I was told that these were Prime Day Deals and they dont combine discounts. This was odd because I had purchased a diaper cream brush earlier which was advertised on my registry with a list price of $5.94 and showed eligibility for the completion discount with a price of $5.05, and as seen in Doc 3, showed the correct $5.05 price in my cart despite being labeled a Prime Day Deal. I also purchased Nespresso pods earlier that day off the registry labeled a Prime Day Deal and received the registry advertised price with the completion discount without issue (Doc 5). Nowhere on the registry page does it indicate that I was combining discounts and I had every reason to expect the price advertised on my registry to appear in my cart. I still purchased the items because I needed them, but Amazon should give me a price adjustment of $8.40 plus tax difference.
Business Response
Date: 07/15/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had.

Unfortunately, we could not locate any account with the email ID you've mentioned. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Business Response
Date: 07/18/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We see the concern you have shared with reference the the Amazon Baby Registry and have looked into the issue in detail. In this case, we are not able to offer any billing adjustments, discounts or promotional credits.

While some discounts may be combined, most may not be combined and are not stack-able. For more help, I recommend you review carefully the terms and conditions of the offer.

There are multiple types of deals like Deal of the Day, Our Best Deals and Lightning Deals.

Also keep the following in mind that quantities are limited, and some items may sell out quickly.

Most Today's Deals prices are valid only on the day they are displayed in Today's Deals; simply placing an item in your Shopping Cart doesn't reserve the price of that item. Please place the order as soon as possible after adding the item to your Shopping Cart to take advantage of the discounted price.

Items in Today's Deals may be sold by Amazon.com or by registered third-party sellers. If the item is being offered by another seller, they will ship your item and the seller's return procedures will apply.

For a more personalized shopping experience, we recommend that you log into your Amazon.com account before visiting Today's Deals to ensure that you see all available offers.

You can find additional information about available deals on our Help pages:
****************************************************************************

Regards,
Raman R.
Amazon.com Customer Service
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order 114-7466399-8028246, buyer did not send back our item. He ordered two orders(total of 4 shocks), he did not send back any of them. He sent back something else. we provided you the picture of the item we received and also the return shipping label. Amazon only issued the reimbursement for one of them item. The second order amazon did not issue the reimbursement. Please appeal this in our favor. The ***** claim id is *******************
Business Response
Date: 07/17/2023
Hello from Amazon.com,

I understand the seller's concern regarding appeal for SAFE-T claim ID ******************* for Order 114-7466399-8028246.

Before the ***************** Partner Relations team can review your request, kindly note that the seller must open a case to our Selling Partner or Brand Registry Support teams first. These teams are available to offer sellers dedicated technical support, and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling account. While we understand that these processes can take time, it's important that you go through these support channels.

That being said, upon research, I was able to view that our internal team has already reviewed the information you provided and we have denied your
reimbursement request for order 114-7466399-8028246.The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program.
We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order 111-6079175-1566612, buyer did not send back our item, Per amazon policy, amazon needs to reimburse us the full amount. We did send you the picture of the item we received and also the return shipping label. Why amazon denied our ***** claim. Please appeal this in our favor and provide the full reimbursement amount including the original shipping fee and return shipping fee.
Business Response
Date: 07/25/2023
Hello from Amazon,

Please ask the Selling Partner to provide the encrypted Token ID of their account.

We will proceed further once we have the information.
Customer Answer
Date: 07/25/2023

Complaint: 20319325

I am rejecting this response because: i dont know why they ask for it

Sincerely,

********
Business Response
Date: 07/26/2023
We have reached out to the Selling Partner regarding their concern.
Please advise them to refer to Case ID *********** for more
information.
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/8/23 *** advertised a new Amazon tablet that would be available to purchase. At the same time my tablet stopped working the same day. I talked with customer service and they booted it back on when I told them about the news program advertising the new tablet. On 7/11-12/23 Amazon had their two day prime sale. Again my tablet when out again. I have not had any problems with my tablet until Amazon did these two things. Yes I spoke to customer service and they disagree that this caused my tablet to stop working. I feel this was done to force me to purchase a new tablet which is very unfair to the consumers. Like I said I was having no problems. I thank you inadvance for checking into this. For my suffering through this I deserve a replacement. I use this for all my personal needs. I dont need a promo. Thanks
Business Response
Date: 07/20/2023
Hello *********,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your account and understand you're concerned about your Fire Tablet concerns. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our **************** on July 13, 2023 is correct.

As your device is no longer under warranty, we added a 15% discount coupon to your Amazon account. This coupon can be used against your next purchase of Kindle Paper-white or Oasis devices sold and shipped by Amazon.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/20/2023

Complaint: 20319271

I am rejecting this response because:

Sincerely,

***********************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com account closed for no legit reason Amazon.com account email: ******************* On July 13, 2023, I all of sudden got this email from **************************** 1st email content *******Hello,We closed this account. We will cancel any open orders you had on this account. Any ********************** content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Account on ************************ unused gift card balance in the account will no longer be available for use.Why did this happen?We have taken this measure because our records show that your account is directly linked to another account that we previously closed for violating of our Conditions of Use. As a result, you may not open a new account or use another account to place orders on our store.*************I immediately email them back and mentioned that this is a huge mistake Later on, they respond me back later that today with different reason 2nd email content *******************Hello,As we informed you earlier, we have closed this account. We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.**********As usual, I told them this is not valid because I never NEVER ask Amazon to issue refunds on any of my orders at all in the last 10 years.Finally, I call the amazon CS **************, clarify the issue and CS told me that they understand this is a mistake by Account specialist; however, they don't have right to reopen my account. They can at most escalate that internally to Account specialist to see.As a result, I need BBB assistance on that because I saw lot of similar case brought by people online.
Customer Answer
Date: 07/14/2023
Hi BBB,

For this complaint ( #********), Amazon had resolved it today as below by reactivating my account:
****************************************************************
Hello,

Thanks for writing back to us. We have reviewed your account and purchasing history, and we have decided to reactivate your Amazon.com account. We are sorry for any inconvenience while your account was unavailable.

*****************************************************************

As a result, please **** this complaint as resolved.

Thanks!

****

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