Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,844 total complaints in the last 3 years.
21,963 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/15/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Apple watches via Amazon on July 11th. The order number is 112-1235762-7111462. Amazon split this order into two shipments. For one of the shipments they provided a *** tracking number 1Z83F8Y30304644803. *** says that this is an invalid tracking number. On Amazon's own website, this shipment is showing as "running late". I attached screenshots showing this.I reached out to Amazon and was told that they can't help me. They provided an incorrect tracking number and are claiming that it is correct. Please provide the right tracking number or refund me for this shipment. Thank you.
Business Response
Date: 07/28/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear you didn't receive your package, even though tracking says it's been delivered. Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within one business day.

If the package doesn't arrive and you've checked with the freight forwarding company, please send a screenshot of the tracking page from the freight forwarder's website, showing that their company hasnt received your package, to freight-forward-lost@ amazon.com and specify if youd like a refund or a replacement.

We look forward to see you soon.
Regards,
Praveen M
Amazon.com
*****************************

Customer Answer
Date: 08/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:07/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is making a claim for the second time that I did not return the correct idea to them. The first time this happened months ago and I just had to let it slide because I had no way to prove I returned the correct item especially since they told me over the phone that the item that was returned they ended up demolishing themselves cuz I asked them if i sent the wrong item then send me back what was sent to u. That was for an Xbox controller that was $150. The second time which happened today on 7/14/23 I received this email from them ?Hello,We are contacting you about the return of the Shark RV1001AE IQ Robot Self-Empty XL, Robot Vacuum with IQ Navigation, Home Mapping, Self-Cleaning Brushroll, Wi-Fi Connected, Works with *****, ***** from your order ***-*******-****068.Our returns department advised us that they received wrong item. We confirmed the Shark RV1001AE IQ Robot Self-Empty XL, Robot Vacuum with IQ Navigation, Home Mapping, Self-Cleaning Brushroll, Wi-Fi Connected, Works with ****** ***** from order #***-*******-****068 was in the box given to carrier at the time it left our fulfillment center.We expect and understand the occasional problem with a return. However, there have been repeated problems with returns on your account. We want to bring this to your attention because continued failure to follow our policies may result in you no longer being able to buy on Amazon.com.You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:www.amazon.com/conditionsofuse To appeal this decision, please reply to this email to reach an account specialist.Sincerely,Account SpecialistI did in fact once again return the correct item. Which cost between $400-500. It clearly seems like they are scamming people out of their money. There are tons of threads on Reddit about the same situation happening to other people and through those threads people mentioned to contact the BBB.
Business Response
Date: 07/16/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the email address using which you have contacted isn't associated with any account.

You may want to reach out to the customer service department via ********************************************************** and follow the prompts.

Or contact us using the account email address along with the order number so that we can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/18/2023
My account email is ****************************
the order number is
111-3279759-5405068
Item is
Shark RV1001AE IQ Robot Self-Empty XL
Business Response
Date: 08/05/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked with the returns team and they have confirmed they have received a used and different version of the item and has been disposed as per our policy. Unfortunately we are unable to issue refund or authorize further returns as the return time expired.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 08/06/2023
This is the useless message I received from them of course! Stating I returned a used and different version of the item?! First off of course I used the item to make sure I liked the item as one would but second off how can I even return a different verison of that item!? I wouldnt be going out of my way to message the BBB if I knew once again that I was being scammed by Amazon. I just want my refund back for a product that I purchased from them and wasnt satisfied with. Of course the return time is now expired due to the fact that they take too long to respond. This company needs to be taught a ****** when it comes to scamming people, its clearly not just happening to me.
Initial Complaint
Date:07/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********** July 11th I ordered some items from Amazon. Amazon canceled my orders without my knowledge, all of which were paid for with legitimate Amazon gift cards I bought from local stores, Amazon never refunded me for one of the orders, It never ship and I couldn't cancel it, because it completely disappeared from my account records. I'm lucky I took the screenshot when placing the order. On July 12, I placed the same order again, and this time, once again, all of my orders were cancelled and my account was locked by ********************** saying it was because of unauthorized charges. I called and after answering some security questions my account was unlocked and I explained to them that there were never any unauthorized charges and that Amazon made a mistake about it. However, I still have not received a refund for an order I placed on July 11th. After talking to 5 agents, they told me the same thing and told me to wait ****************************************** about the issue. It's been over 40 hours of waiting and all the emails I've gotten have been the same with no mention of a refund for my order. Amazon is still ignoring the refund and saying that the order is still suppressed.I am here hoping Amazon deliver the good as promise. Thanks so much for your time and patience.Account username: ********************** phone: ********** Name: ************** Order number for which I did not receive a refund: 114-7372293-0429863 Date of order 07/11/2022 Item: Razer Raptor 27-inch Gaming Monitor Total Cost: $349.99 Payment Method: Paid in full by Amazon Gift Balance The credit card associated with this order ends in **** and expires 06/24 Billing Address: ************** ***************************************************************** Shipping Address: *****************, ************************************************************************ Sincerely,**************
Business Response
Date: 07/16/2023
Hello **************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn that your order was put on hold.

Upon checking your account, I found that your account and order was put on hold due to security reasons. Our system believed that a third-party unauthorizedly accessed your account to place the order.

Your account and order has been reinstated. Your order of Razer Raptor 27" Gaming Monitor is still under shipping processed and will be fulfilled by Estimated Delivery Date: Monday, July 17, 2023.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:07/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on Tue, Jul 4, 11:17?AM amazon.com removed my selling privileges even I didn't sold any item on amazon.com . but I sell on amazon.co.jp but since the principal account who is ****************** was restricted causing restriction of my amazon account of ***** and ****** even I didn't had any issue with them , amazon.com asked for proof of address , I sent the requested document , but they said " we don't have enough information to reactivate your account" they didn't explained what they want to provide them , I call the account health specialist but they are unhelpful , I called many times they said we can't know the reasen of seller account desactivation ,the higher support team don't give us the the reasen of desactivation , I sent them many messages asking for what they want to give them to reactivate my seller account but no reply . I want my amazon.com seller account to be recovered because it has caused restriction of the other amazon market places where I sell into them without any issue , I don't sold anything on amazon.com they desactivate my account with no reasen .
Business Response
Date: 07/17/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***************************************************************
If you have questions about our policies or the required information, you can contact us:
***********************************************************

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, go to the "Account Health" page in Seller Central:
********************************************************************************
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
*********************************************************************
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 07/17/2023

Complaint: 20324956

I am rejecting this response because:
Amazon still not said what are this required information they want to reactivate my account , I called the account health specialist and they also couldn't be helpful about my issue . I read amazon business agreement many times and the section 3 , I didn't violated any of the rules they have in section 3 , I didn't listed any product for sale yet , my amazon account username is Powerix , my email of amazon account is ****************************************

Sincerely,

Anas Boughdadi
Business Response
Date: 07/28/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 08/01/2023

Complaint: 20324956

I am rejecting this response because:
I have provided all the requiered informations that I have not violated the section 3 , but I didn't recieved reply from Amazon. I didn't listed any product yet , I didn't violated any rules of amazon

Sincerely,

Anas Boughdadi
Business Response
Date: 08/05/2023
Hello ****,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 08/08/2023

Complaint: 20324956

I am rejecting this response because:
It seems they just copie and past the previous reply . I confirm again I didn't listed any product for sale yet . I provided the phone bill and water and electricity bill as they asked for . I want to add also when I registered I used sms verification service because I couldn't verify the account with my local phone number . Then I switched to authetificator app. This is all what I can say. I didn't violated any rules of section 3 .

Sincerely,

Anas Boughdadi
Business Response
Date: 08/13/2023
Greetings from Amazon.com,

I understand that the seller contacted us to address the issue with their amazon.com account associated with their email address: *************************.

We were able to extract Merchant Token: A2LR7XA0220YAD from the email address they shared, however, I can see that the account status is in Normal, but, warning sign has been indicated from their Account Health to address the policy violations:

*************************************************************************************** (log in is required)

Yellow banner indicates: "Addressing your policy violations in a timely manner will prevent unnecessary disruption to your selling account."

Kindly inform the seller to address their policy violation by following the option provided in row: Next Steps.

Also, as per checking with our internal tool, we weren't able to establish JP and BR account from email: ****************************************.

Kindly advice the seller to provide the primary email associated with the US account (with removed selling privileges issue) and with associated JP and BR accounts so that we can perform proper investigation.

Thank you,
Amazon.com
Customer Answer
Date: 08/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Anas Boughdadi
Initial Complaint
Date:07/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase from amazon.com on July 14 with my amazon account: ******************** however, my account was closed immediately by amazon without any reason. They said i misuse the account, however, this is my first amazon account and i didn't do anything to misuse this account. I don't know why amazon didn't provide an option to appeal their decision. Owning to they mistake to close my accont, my order was cancelled by money was charged. Meanwhile, one of my order was return back to amazon and i request amazon give my money back before they closed the account.I want to find BBB to help me solve this issue!
Business Response
Date: 08/07/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8/7/2023.

Sincerely,

Eva
Amazon.com

Customer Answer
Date: 08/07/2023
Hi BBB
i have replied to amazon email on Aug 7, 2:38 PM. Please help me follow up the resolution with amazon. thanks
Regards
Gloira
Customer Answer
Date: 08/10/2023
Dear BBB,
This is ******. After you contactin with amaozn, amazon customer service temporarily unblock my account. However, I didn't receive the refund until today even I have submitted the return tracking number to help the customer service to process the return for me. By the way, amazon blocked my account on today Aug 10 again, so i cannot get my refund and cannot talk with amazon customer service again. Please see the attachment to see the reply from amazon customer service and the account status on today. I wish to continue complaint with this company to give my money back. if you need any additional information, please let me know thanks!
Business Response
Date: 08/16/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 14 July, 2023.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:07/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay to be a prime member for amazon as they advertise in there policy it states that they offer free delivery and 1 to 2 days shipping but lately amazon isnt complying with what they offer there prime customers regarding the 1 to 2 days shipping now is an average of 7 days shipping as you can see i submitted a picture of amazon policy where it states what they offer there prime customers and i also submitted a picture of an item I purchased today where is showing is going to be delivered in approximately 7 days i also submitted another picture of another item that I didnt purchase but it shows that if I purchase it the delivery would take about 7 days which is showing that amazon is falsely advertising and charging there customers like myself a fee of something theyre not giving there customers
Business Response
Date: 08/01/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I'm sorry to hear about the inconvenience you had in this matter.

Thank you for your feedback. We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

When you place your order, we estimate your ship date based on where we have inventory, the delivery address you provide, and how quickly we can obtain and assemble items for shipment.

In this case it took more than usual for us to procure the item and ship to your address.

I would like to assure you that this is not a typical Amazon.com experience and in no way did we intend for this to happen especially to a Prime member like you.

As a gesture of apology we would like to add a promotional certificate of $10.00 to your account.

Please let us know if you would like to accept it from our end, once you confirm we will issue it right away.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 08/05/2023

Complaint: 20324616

I am rejecting this response because:

Sincerely,

*************************
is really an embarrassment to say theyre returning me $10 , when this situation been happening constantly and not only to me but to a lot of other customers ! It would of been more professional just to say it wont happen again and that they apologize ! But to mention $10 is an insult ! I feel any company who is advertising something that theyre charging customers they should comply with what they offer ! Because if we the customers dont pay we wont get our purchases is that simple but we the customers are paying for a service that is being offered by amazon and theyre not complying thats like we the customers are being scammed ! It should be corrected or amazon shouldnt be charging theyre customers what they cant comply with what they offer
Initial Complaint
Date:07/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-0331233-4859410 was canceled by a call center rep in ***** in error due to a language barrier. Another call center rep offered a remedy that was not suitable or equal to the previous order. I asked to escalate. I was transfered to a manager woman in the ********* ******** and she gave me a FRAUDULENT SCAM # reported on national news outlets ************** to contact a Leadership Manager in North America. I reasked a call center agent to verify the # and was told it was not an Amazon #. I escalated the situation to report the Manager to be investigated by Asset Protection and spoke to a representative named **** in South ******* who transfered me to a Manager named ********* in ********** who said she would resolve my cancled order issue by recreating the order at the sales prices and processing it, she placed me on hold for a while and then transfered me to a representative below her title named **************** with a spanish accent and he was rude with an attitude and hung up on me. I then was circulated between ******************-888-280-43331 and ************ and transfered around to multiple associates/representatives and "supervisors" in ***** and the *********** who could not report others for violating SOP and fraud. All I want is to speak with a Manager in *******, perferebly in person here in *****, San Diego, **********, for my canceled order to be remade at the sales prices and not "refunded" the price differences after delivery to a gift card, to be compensated for the 3 hours of horrific non customer service and to have all the individuals involved disciplined, and the manager investigated for potential fradulant scammer activity. Why would a leadership manager provide me with a fake scam number?
Business Response
Date: 07/16/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

While I've forwarded the feedback on the issue you had to the concerned team to coach the agent who has canceled the order, please be assured that I didn't find any phone numbers provided in chats or calls.

We do not have direct numbers to the support in different countries. All the calls should be placed using the link below :

**********************************************************

If you have provided any sensitive information, you may want to reset your password so that unauthorized access can be restricted.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/18/2023

Complaint: 20324565

I am rejecting this response because:
Again, the person is just an "associate" from *****. The term "supervisory" for them is not an actual leadership role as they do not have any authority to resolve issues either. I spent 4 hours trying to get to a real "manager" and was just **** up on and continued to be lied to and force read scripts from their computer. ******* did not read the provided screen shots of the chats with other associates. Their system does not allow them to have intranet notes. She disregarded my complaint and does not acknowledge what I said because she lacks any real understanding of the concept, doesn't care because she is in ***** and doesn't get paid enough and most likely Amazon itself does not afford the workers the ability to think and resolve matters for themself but only provides scripted feedback and clickable solutions some management team provided.
I want to be comtacted on the phone by a real Manager in North America. I want to speak to a Manager in North america personally verbally and not in an email or by another "customer service supervisor" in *****, Phillipine Islands, ********* Islands or **********. Have a manager from *** call me!
I want my order reinstated at the sales prices and not for me to pay full price and be "refunded" the price difference on a gift card only good at Amazon. I want to be given back what I had.
Sincerely,

*************************
Initial Complaint
Date:07/14/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Continued delivery dates on purchase that don't meet actual delivery times. Deseption for prime members.
Business Response
Date: 07/16/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about the delivery of your order of Camerons Products Alder Wood Smoker Chips.

The Prime FREE Two-Day Shipping has and continues to reference the shipping method used, which has not changed. When items ship through the designated carrier, they are shipped using the expedited shipping method specific to Prime shipments. There may certainly be carriers currently experiencing some delays, but items are still shipping out with the same methods.

The Amazon Prime Shipping Benefits description page (*****************************************************************************) states, If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.

Additionally, Amazon.com Help: Guaranteed Delivery Terms and Conditions (*****************************************************************************) also specifies The Delivery Date guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

Regards,

*****

Amazon.com

*****************************
Initial Complaint
Date:07/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon advertised all over the world it's "PRIME DAY" sale.Tempted at the good prizes Amazon talked about decided to buy several items,amongst them two dash cameras for my vehicles,brand is "GARMIN" model "Mini 2".Went in on prime day and saw the prices,$129 dollars was the regular price,today (prime day) offered for $84 dollars.Ordered two.Today July 14 2023 after having received the items on July 13, I opened the boxes and to my surprise found out that both GARMIN brand MINI 2 cameras were "REFURBISHED" units. Immediately called AMAZON and talked over the phone with an attendant and then with a manager both of whom appear foreigners in a different country due to the accent and the bad quality of the phone call. They either did not understand the situation or blatantly covered up for a bad practice on part of Amazon and its seller at Amazon.com. I asked for the return (me returning to them) of the non brand new cameras I was sent over, and for them (Amazon) to ship me two brand new cameras in return. Manager and attendant openly refused,allowing me to return these cameras for a refund, but refusing to honor their prime sale offer, that is, refusing to send over to me two brand new cameras as advertised.There are 2 issues here,a sleek seller posting used cameras as new cameras at a special prime day sale price,and Amazon.com covering up for the sleek seller's misrepresentation. Amazon misrepresents and lures buyers to a bogus special sale event when in fact these items,according to Amazon, were not brand new items on sale price, but otherwise offering used defective refurbished items at a low price on special Prime day event time, luring people like myself to think we were purchasing brand new items at a sale price.Their misrepresentation is made to look legal,because once caught,all they need to say is ... did you read the lettering? It was refurbished ! Using prime day to scam unsuspecting customers ! A perfect scam ! I demand 2 new GARMIN cameras as advertised
Business Response
Date: 07/16/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 07/16/2023

Complaint: 20324390

I am rejecting this response because: Apparently the company in question, AMAZON, is looking to avoid responding about this issue looking for any excuse. I have been a customer of this business for many years and in the letter of complaint they have my name, full name, together with exact information about the items in question and date if the transaction. Amazon can look for my name and date of transaction to find the information, my email address as provided is the element Amazon uses to trace a on account. ********************** responds asking for a invoice number claiming otherwise it would not know the identity of the customer, which is complete misrepresentation. A clear attempt at discouraging or derailing the investigation. Anybody can offer an invoice number but only the real purchaser would file a complaint with the BBB entity using off course his full name, date of transaction and description in full of the items in question together with identifying data like phone number , e mail address and date of transaction. . Here I am providing evidence of the transaction in the form of attachments and photos of the items in question as sent by seller. The order number as sampled by Amazon on the attachments as seen is 112-2200647-8568250. The date of the transaction is July 11 2023. The first day of the much advertised PRIME DAY SALE by Amazon which lasted two days, the 11th and the 12th days of a July 2023.
Apparently the attachments I am trying to upload into this response are not lo ****** as BBB is telling me, in any event the invoice number for this transaction is 112-2200647-8568250. Date is July 11 2023.

Sincerely,

*************************
Business Response
Date: 07/28/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the condition in which you received your order.

Upon checking, I found a Total refund of $246.33 was already issued towards your order.

Thursday, July 27, 2023 at 1:10 AM (PDT)
$60.21 Ring Video Doorbell - ****p HD

Wednesday, July 19, 2023 at 10:58 PM (PDT)
$93.06 Garmin Dash Cam Mini 2, Tiny Size,

Wednesday, July 19, 2023 at 10:07 PM (PDT)
$93.06 Garmin Dash Cam Mini 2, Tiny Size,

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 08/01/2023

Complaint: 20324390

I am rejecting this response because:
After reading the response by Amazon, I reject their response.
Amazon seems to avoid the issue and it seems bent on avoiding responsibility
In this response Amazon expresses sorrow for the condition in which I received the items, in this case, two GARMIN MINI 2 Dash cameras. It offers no options as it has been since the beginning
Then Amazon proceeds to mention that a refund has been issued in my name mentioning the two GARMIN MINI 2 dash cameras and a RING VIDEO DORRBELL
The RING VIDEO DOORBELL is not part of this complaint. That doorbell was purchased at regular price and returned for other reasons, reason being said doorbell was advertised as having a removable battery when in fact it did not, I returned it and that was the end of that purchase NOT INCLUDED IN THIS COMPLAINT.
In regard to the items subject matter of this complaint, the two (quantity 2) GARMIN MINI 2 (model mini 2) dash cameras, those cameras were returned after I contacted Amazon upon opening the box in which those were delivered and after finding out myself both cameras as delivered were refurbished units as opposed to brand new units as advertised on AMAZON PRIME DAY SALE.
Upon contacting Amazon in that opportunity I was told AMAZON WILL NOT DELIVER BRAND NEW CAMERAS, I was told that I BOUGHT REFURBISHED CAMERAS and I was told I could return them if I wanted. Amazon staff , manager included refused to exchange these refurbished cameras for brand new cameras and I told Amazon I was going to place a complaint with the BBB and the **** The manager from Amazon told me I was welcomed to do that, and I believe that is a recorded conversation so Amazon should produce that recording.
Amazon seems to suggest that by receiving a refund I accept the results. Nothing is further from the truth, as I mentioned in this complaint, I mention I expect Amazon to finish the deal, to comply with the advertised sale event, I expect as resolution of this complaint the full compliance of the buyer / seller agreement that took place when AMAZON advertised its AMAZON PRIME DAY SALE EVENT , event which prompted me to enter the Amazon site, and as any trusting customer would do I entered their site, trusting the site and proceeded to purchase a brand new camera at the sale price as advertised, $84 dollars and cents.
In regard to the refund, Amazon offered no solution, Amazon basically run me over by telling me either accept your refurbished cameras or else return them, and Amazon challenged me to file complaints with the BBB and the *** if I wished to do so
I had no recourse but to return said two GARMIN MINI 2 DASH CAMERAS faced with the refusal by AMAZON to exchange the refurbished cameras for new ones.
Receiving a refund by no means is equivalent to my accepting the situation, if that were the case I would not have filed for this grievance
I demand the full execution of the sale as advertised, otherwise Amazon would have a green light to advertise sales events only to offer damaged / refurbished items at lower prices with the explicit intent of passing those refurbished items as special sale prices for brand new items. That is deceptive advertisement and fraudulent intent.

Sincerely,

*************************
Business Response
Date: 08/04/2023
Hello *****,

I'm ***** from Amazon.com.

I thank you for taking time in writing to us. I've reviewed your correspondence and I understand your concern relating to matter of Garmin Dash Cam Mini 2.

Unfortunately, the item is not available with us in the stock. The items that you purchased were "renewed" and the same is mentioned on the product title.

We've issued full refunds for the items that you reported. We're sorry as we're unable to honor the same promotional discount towards a brand new product.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 08/08/2023

Complaint: 20324390

I am rejecting this response because:
As it happened with previous responses by Amazon company, Amazon through the person that represents it in this case, refuses to accept responsibility for misleading advertisement practices and for clearly and unequivocally deceiving trusting customers with this fraud scheme called AMAZON PRIME DAY SALE EVENT.
Seems the party responding on behalf of Amazon is either a "robot" or else a person with no knowledge of the facts of this case. The only available option to what I just described would be a company that blatantly defends misleading advertisement, openly practices misleading advertisement and does so with an intent designed to take advantage of trusting customers, customers that end up defrauded with sale schemes that appear to be manifest and ostensible fraud operations that made to appear legal , because if Amazon is caught red handed as it happened in this case , all Amazon has to do is issue a refund for the item without ever acknowledging error, holding on to the section of their evident "misleading advertisement" that allows them to create doubt. All Amazon has to do in order to pass this scheme as proper is hide somewhere words that Amazon thinks would acquit it from charges of fraud, hide it, continuing in this manner with illicit sales tactics and unequivocal misleading advertisement.
This situation that I am bringing to the attention of the BBB occurred right on July 11, on PRIME DAY SALE, day when I entered AMAZON SITE as prompted days in advance by Amazon itself through very insisting advertisement that arrived via email, via intrusive adds online, via the Amazon app, and in an invasive, intrusive and meddling way impossible to avoid.
I entered Amazon the online site, as invited, to buy a product I was looking for, a product I tried purchasing at regular price from this same vendor, AMAZON, in on around the month of May 2023, a GARMIN MINI 2 camera, item which I indeed purchase, one single camera, camera that was NEVER ACTUALLY DELIVERED, item for which I engage customer service by a vendor within this same Amazon online site, item for which I received a full refund due to the fact this item never arrived to my door, item which I still wanted but I never received.
Amazon never offered to do anything about this issue with delivery of this item except a refund , ending myself with no GARMIN Mini 2 camera on that occasion which took place around May of this year 2023.
Again I looked for this item, GARMIN MINI 2 DASH CAMERA on JULY 11 under the so called and very well advertised AMAZON PRIME DAY SALE
The time arrived, I believe it was meant to happen on July 11 and July 12 of this year 2023. I checked in to Amazon and upon entering AMAZON using its own site, upon searching for said item, GARMIN MINI 2 dash camera, the product as mentioned, GARMIN MINI 2 DASH CAMERA appeared on my screen for the price of $84 USD and cents. It did not appear as a GARMIN MINI 2 DASH CAMERA for the original price of $129 and cents which I believe, correct me if wrong, was the regular price of it, it appeared as a GARMIN MINI 2 DASH CAMERA for the ANAZON ORIME DAY SALE EVENT PRICE of $84 USD and cents.
I did not search nor asked for any damaged, refused, used, returned or in any way not brand new item, I did not ask nor searched for items that *** be in a condition that would be by definition less than or other than brand new GARMIN MINI 2 cameras, items that would had being refurbished for re sale at a lower price. This was not a regular day at Amazon but the very well advertised in advance AMAZON PRIME DAY SALE EVENT which does not advertise for used, damaged, returned, refused, or refurbished items but BRAND NEW ITEMS AT EXTRAORDINARY SALE PRICES.
It is deceptive and misleading advertisement, a crime that is clearly defined in criminal code, it is misleading advertisement with clear, evident and outright intent to defraud unsuspecting customers to purchase brand new items at lower prices on sale while the actual items offered are not brand new items.
Amazon evidently uses such an event that is promoted, not only within the US, but on an INTERNATIONAL scale, to offer on its AMAZON ONLINE SITE the sale of merchandise at sale prices.
Following customers enter AMAZON on AMAZON PRIME DAY SALE EVENT in lieu of brand new items at sale prices.
It is on this day, July the 11, first day of this advertised AMAZON PRIME DAY SALE EVENT that upon looking at my screen after searching for this particular product, GARMIN MINI 2 DASH CANERA, the item I was looking for at sale price on AMAZON PRIME DAY SALE EVENT, the product appeared immediately at the lower price of $84 USD and cents.
I already knew it's regular price was $129 USD and cents. The first thing to pop on the screen on AMAZON PRIME DAY SALE EVENT upon searching for an item is the item searched for at a lower price. What could be wrong ? I am at the Amazon site , on its much advertised sale event, this was a great deal.
I bought the item at this price of $84 USD and cents, and due to the great price of it consistent with the very well in advance advertised event which promised extraordinary sales prices, it appeared to be a legitimate sale price.
Price was so good I ordered not one camera, but two cameras.
Were Amazon to insist on avoiding the issue, were Amazon to use the refund that took place as final or as acceptance on my part, then we have a clear case of fraud, misleading advertisement and unfair practices by Amazon.
After talking to Amazon after realizing Amazon sent me refurbished cameras, Amazon made it clear through its employees over the phone, including a manager of operations as I requested over the phone, it was made clearAmazon was not going to do the right thing, which would be to honor the transaction as it was originally intended, to purchase 2 brand new dash cameras at the sale price of $84 USD and cents each, for a total of approximately $84 and cents X 2 ... about $168 USD and deliver those cameras to my address on record. I was invited to return the refurbished items and do anything I *** deem appropriate after that, and so I did.
I was not going to keep those refurbished cameras until my complaint would go through because first of all Amazon outrightly rejected my complaint and invited me to return the items if desired because Amazon was not going to send me brand new cameras.
For Amazon to claim today that a refund was issued and that it would mean the end of the case would clearly demonstrate Amazon's intent on profiting from misleading advertisement with no risk to itself if caught red handed
I will follow up with legal action if Amazon chooses to avoid responsibility

Sincerely,

*************************
Initial Complaint
Date:07/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Fri, July 14 The amount of money you paid the business: $200 What the business committed to provide you: Shopping What the nature of the dispute is: They have closed my account Whether or not the business has tried to resolve the problem: They not resolve the problem, thier instructions is not correct, I cannot sign in to update anything Account : *********************** Order : Cancelled Order
Business Response
Date: 07/31/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8/1/2023.

Sincerely,
Amazon.com

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