Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,133 total complaints in the last 3 years.
21,601 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 06/25/2023 Order #***-9160107-04***25 Item received Deconovo Silver wave curtains 2 sets for total $79.16 Contacted Amazon to return this item and Amazon emailed me a return label, placed both sets of curtains in box and returned via *** 07/05/2023. Amazon states that they emailed me two return labels and not one, however, the curtains came in one box together and I returned them in one box together but only received 1 return label. Amazon only refunded me for one set of curtains $32.59 not for two sets which I returned Filed a complaint with Amazon and an incident report but the refuse to refund me the additional money
Business Response
Date: 07/12/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the items purchased in the order #***-9160107-04***25.

I've reviewed the details of the order and see that both the items returned back to us were return processed successfully on July 11, 2023.

I see that refunds for both the items were processed on July 5, 2023 and July 11, 2023 respectively.

Usually, once the refunds has been processed, the amount would be credited back to your card within 3-5 business days in case of credit cards and within 10 business days in case of debit cards.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Date of transaction: November 2022 I have alots of issues with AMZ, but they closed my account, I cant access to my account to follow my order. they ship wrong Items. when they closes the account, I cant do the return or anything eles. also I Have my gift card balance on my account and now can not use, I have call and send all the doccument AMZ required but they just said they cant verify the ownership. I also call to my bank and ask about this problem, they said they dont know why. now I need to reopen my account so I can follow up all my order and completely resolve all pending order with amz.
Business Response
Date: 08/07/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7th August 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a return to the Amazon return counter at Kohls. In my return information, I asked that the funds go back to the original form of payment when filling out the return online. Then to ensure that it went to the original form of payment and I chatted with an Amazon rep through help customer service and they reassured me. It would in fact go back to the original form of payment, which was a debit card. This did not happen. Amazon refunded the payment and a gift card did not alert me to this and is now refusing to refund the payment to the original form of payment as previously agreed upon. They have done this before and I let it go but this seems to be an unethical practice they are using with their gift cards. When I tried to contact customer service a second time to get this resolved, they passed me around to five different people over an hour having to start all over again each time. No one would help me. When I asked each to cancel my current orders I had and cancel my prime membership they wouldnt help me with that either. I dont want an Amazon gift card ever for a return. EVER.
Business Response
Date: 07/12/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and Im sorry for the inconvenience you have experienced with order.

Upon investigating with our internal team, I can see that you have selected "Refund on first scan", while creating return, which is the reason why you received refund to gift card balance within 24 hours.

Now that the partial funds has been used, we will not have an option to issued refund to original payment method.

I appreciate you working with me, and I'm optimistic your future experiences will be trouble free. Best wishes!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a long time member of Amazon for over 10 years. I called to speak to a supervisor and explained that I wanted to place several orders including items to be shipped on a recurring basis but before doing so I wanted to know: if I use Amazon Day (-only available to prime members where you get to choose the day of the week that you receive all of your deliveries) would everything be delivered to my doorstep? I further explained that due to my rural location the ************* ************** does not come to my house so if *** or ***** is not going to deliver my items, especially my 25 pound bags of dog food, I cannot order from Amazon. I also told him that I have back and neck injuries so I cant afford to drive 20 minutes in one direction to my local post office, stand in line, and figure out how to get all of these heavy things from the post office counter to my car, and then drive 20 minutes back to my home. I dont have anyone to help me which is why I get large and heavy orders delivered to my doorstep. Then I take my time open up the boxes and take the items out of the boxes and into my house one at a time. The supervisor, ****, told me more than once not to worry, everything will be delivered to my doorstep. If you listen to the phone call you will hear him say this more than once to me. After the supervisor assured me of this, I told him that I was going to place my orders when we are finished talking. I placed the orders after speaking to him with the order numbers of: # ***-7084190-7789843 for $68.13, # ***-1926562-4915409 for $208.37 and # ***-5724186-2964227 for $80.84. The total came to $357.34. Today when I checked the status of my orders, all of them had shipped via ************* **************. I have included one of the items for you to see: one of the 25 pound bags of dog food; it (along with everything else) was sent to the ************* **************. Please see the attached documents for the complete details
Business Response
Date: 07/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the multiple orders issue related to delivery.

I'm sorry for the inconvenience caused due to the service, as I see you are requesting refund for the orders.

However based on tracking information, the orders marked as delivered and we don't have option to process refund.

If you still want to get the refund you can contact our customer service team or you can create return from your account and refund will be processed once the items returned to fulfillment center.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************.

Customer Answer
Date: 07/19/2023

Complaint: 20304608

I am rejecting this response because:
Regretfully, the response shows the lack of concern for the details provided of the complaint and shows that the complaint has not been read but simply glossed over. Please have someone read the details of the complaint and respond, at the very least, acknowledging the facts of the complaint which are carefully explained. This is not appropriate to gloss over the severe physical pain caused to me, etc., due to the supervisor giving me bad information. PLEASE also take the time to listen to the recording from July 8 which corroborates my written account.......please have someone in the corporate office respond to this and to do the above at the very least.

Sincerely,

***********************
Initial Complaint
Date:07/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 2nd I placed an order with Amazon for an in-ground electric pet fence. Order number 112-6764790-3252219 for $214.96. I used a $100 gift card and had the rest charged to my debit card for $114.96. On June 5th I realized when checking my back statement there were two withdrawals from Amazon for $114.96. I had been charged twice. I called Amazon and was told they placed the order and then cancelled it (for whatever reason) and then ordered it again and because the order had been cancelled on their end I would need to contact my bank. I contacted my bank and filed a "charged twice or more" form on June 12th. I received the money back into my account on June 21st. On July 5th I placed an order through Amazon and received an email that it had been cancelled due to an outstanding balance. I called Amazon and was told my account had been placed on hold and I would receive an email on how to fix it. I received an email from an account specialist stating I owed a debt and would need to contact TRS Services **** On July 10th I checked my mail and found that I had received a letter from TRS Services trying to collect $114.96. On top of that I actually returned the item in question on June 23rd and I have *** tracing info that states it was received at the dock on June 29th. I have uploaded supporting documentation.
Business Response
Date: 07/24/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the charge on the order #***-6764790-3252219.

To help you with this, I've worked with our internal partner team on your request and can confirm that the refund was successfully processed back to your payment method on July 11, 2023 on the returned item and also the issue with the TRS is resolved now.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

You can view the status of your refund in Your Account here:

***********************************************************************************

If you don't see the amount posted to your account, Please call TeleCheck at ************** so that they can better assist you with this issue.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 08/14/2023
This is a continuation of complaint # ********. That complaint was resolved, however, on July 25th I realized I had never received my refund from Amazon regarding the item in question. I called amazon and was told the refund had been issued and I should have received it no later than July 16th. It was now the 25th, so I was told I would need to contact my bank. The amazon rep gave me this information Refund ID: amzn1:crow:D4vcEH0vRxKG3vTq6nOZEg in an email. I contacted my bank and they had me fill out a form, and I received the money the next day. On Aug 1st I placed an order on Amazon.com, which was immediately cancelled. I then received an email from Amazon stating I had an outstanding balance and my account was on hold. I was, once again, sent to collections by Amazon. I received a letter in the mail from TRS recovery services, however, I have not replied. I am EMTREMELY frustrated at this point. I have attached documentation. I have provided two screen shots of my bank statements leading up to July 16th to show no refund from amazon and then the screen shot from July 26th showing the credit from my bank. I also provided the form my bank had me fill out. I marked out my acct # for my protection.
Business Response
Date: 10/07/2023
Hello,

We have reviewed the customer's query and removed from collections.

We apologize for any inconvenience caused with this.

Regards,
Amazon
Customer Answer
Date: 10/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Date of transaction: Jul 1st 2023-The amount of money you paid the business: $0.98-What the business committed to provide you: lipstick -What the nature of the dispute is: First, they hold my account, and after I provided all the paperwork they required me including bank statement, my driver licence, my electricity bill,...but they still told me that they could not verify my account and they have to close it. -Whether or not the business has tried to resolve the problem: After I contacted with them many times, they told me there's a last decision and they could not do anything further. This is not just only about money, I still have gift card balance remaining on my account which I cannot remember exactly how much. -Account/Order/Tracking number:**********************/113-2969032-0794616
Business Response
Date: 07/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 07/29/2023

Complaint: 20304493

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased a swim suit(2 of them) they said would be delivered by Thursday 7/13..And after paying it changed to 7/27-7/28 I leave for vacation . I contacted live chat and they wouldn't give me answers, were rude . I told them if delivered after 7)25 I would be on vacation and won't be home for 2 weeks.and am not responsible for the item if left. I tried to cancel and was told I couldn't ,past the time frame for cancelations.
Business Response
Date: 07/13/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your your order has already shipped and ready to be delivered on 13th of July. You should be receiving the item on time. Also I see that another unit was canceled.

I hope you have a great vacation.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/17/2023

Complaint: 20304441

I am rejecting this response because: they are talking about the wrong item. I had to cancel the item due to the shipping getting longer and longer.. the item was no sopose to arrive until 7/28..so there for the item never shipped. And I would be out of state for 14 days . Their customer service is very lacking ..they don't even know what item I am talking about. There for I reject their offers and stand with the complaint. I attached a picture of the swimsuit. And showing it was not delivered!!!!

Sincerely,

*******************
Business Response
Date: 07/30/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

Unfortunately we are unable to do anything in this case. Please let us know what you are expecting so that we can help you.

Order once canceled cannot be reinstated. The one which is shipped was successfully delivered.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
*****************************
Customer Answer
Date: 08/02/2023

Complaint: 20304441

I am rejecting this response because:it was an Amazon employee that canceled the order to try to make the BBB complaints disappear. Once again Amazon doesn't listen and does to suit themselves. There is definitely a communication barrier here. There overseas offices are now handling the complaints. Had to deal with this same rep online and was no help. Don't think gonna be a help with a complaint. There is nothing they can do but I am rejecting every offer since they canceled my order to try to do away with this complaint.

Sincerely,

*******************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charges a monthly or yearly fee for Prime. I pay that fee monthly. As part of that fee I pay for Prime shipping service. Im noticing my orders arent shipping for as much as a week sometimes. They are pushing their music, television and book subscription but thats not what Im paying for. Not why I purchased PRIME. Were all just supposed to go along with this shipping and agree with it and its not ok. Either they need to give us what were paying for or tell us exactly what the new shipping policy is. When I asked I was told that its a high shipping time. No its not. Every day of the year is not a high priority shipping time. Example picture - ordered the 6th not shipped until the 10th. How is that even close to what Im paying for? I know its a Friday and a Monday but ***** ships on weekends.
Business Response
Date: 07/12/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the longer delivery estimate provided on the order #***-4150933-1465817.

I've reviewed the details of the order and see that the order was placed with Asunflower, a seller on our website. The items sold and shipped by our sellers on our website aren't prime eligible as the items ordered will be processed and shipped from the respective seller warehouses / locations, the delivery estimates on the seller orders depends on the distance from the seller warehouse to the delivery address selected.

Further, items shipping from sellers are marked as Prime eligible regionally. This is determined by your shipping address. If an item's Prime eligibility changes during checkout, you'll still receive free shipping on the item. However, that doesn't guarantee the order to be delivered with prime delivery speed.

To see the most accurate Prime shipping information as you shop, set up a default address for your account.

For instructions, go to: **************************************************************************

Thank you for your understanding. Have a great rest of the day!

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Complaint: 20304324

I am rejecting this response because: heres another order this one is a Prime order example placed on the 6th and not even shipped until the 10th. Additionally, they promise all these free digital credits and that needs to be looked into as well by th BBB or another investigating agency because I dont feel like they are being honest about them but theres no way to prove it.
I pay for Prime and Amazon is ripping people off and its not ok any longer. If Im the only complaining Im going to keep complaining until something is done about it.
Furthermore, they took away my ability to rate my purchases because they said I was getting kickbacks and I absolutely was not getting kickbacks. My reviews were fair and honest and I enjoyed doing them. I thought thats what an Influencer was. You look at the amount of money I spent on Amazon but no longer. Ill spend my money elsewhere. Amazon doesnt support the people that supports Amazon. Thats not customer support either.

Sincerely,

***********************************
Business Response
Date: 07/29/2023
Hello ********,

I am Raman from Amazon.com responding on behalf of ******. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Regarding the initial order ending ****, third party sellers handle their own shipping and returns. The Prime shipping guarantee does not apply in these cases.

Regarding the delays in shipping date in a few cases, our estimates take into account the time it takes to receive the item, pack it, and prepare it for shipment. We give you the best estimated delivery date on confirmation on the order and provide periodic updates while your order is in transit. For more information visit:
*********************************************************************************;

If you notice an order is going to arrive later than you expect after the order is placed, you could cancel the order or place it with another seller who can deliver sooner. If it arrives later for reasons beyond our control, you may refuse or return it for a full refund.

I see there is a possible misunderstanding regarding the Amazon Prime Subscription. It is a membership program that offers many benefits, including FREE Two-Day shipping on millions of items, access to movies and TV shows, ad-free music, unlimited photo storage, and Kindle books. It is not just a free or a expedited shipping program. You can view a complete list of benefits here:
*********************************************************************************;

Regarding Customer reviews, they are meant to provide unbiased product feedback to help customers make informed purchase decisions. Please note that the objective and useful feedback on products is encouraged, and we request that the language be professional and respectful.

I would recommend you appeal to the reviews team to reconsider their decision by replying to their email. **************** will not be able to offer any changes or modifications in this regard.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 08/01/2023

Complaint: 20304324

I am rejecting this response because: Amazon advertises Prime 2 day shipping. Either stop ?? with this nonsense or provide it. Thats all Im asking. I live in a very rural and remote area and often depend on it and thats what Im subscribing and expecting to get because thats what Im paying for. I dont understand why you can say its part of your subscription and you charge for it but its not really offered. Isnt that dishonest?

Sincerely,

***********************************
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Date of transaction: May 1st 2023 -The amount of money you paid the business: $11.34 -What the business committed to provide you: they said order delivered but I have not received my order and they closed my account -What the nature of the dispute is: they closed my account with no reason, I still have so many pending Orders and some issues need to verify with Amz. I need to open me account to check all my orders.-Whether or not the business has tried to resolve the problem: No, they always said contact in 24 - 48 hours but they havent response in person, only send an automatic email. I have called and filed a complain, also do many things but they still not respones or resolve my problem. -Account/Order/Tracking number: 113-9805973-3382635
Business Response
Date: 07/27/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
********
Amazon.com
=============
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, July 11, 2023 I went and checked my account and saw that I have a balance owed to me on Amazon's gift card in the amount for $68.97. I have never liked nor had a gift card with Amazon but every now and again Amazon very sneakily refunds my money into their gift card. When I purchase something I use my credit card and when I return something I expect my refund to be returned to my credit card, not their Amazon gift card. I called their customer service about this, however, they were not able accommodate my refund back into my credit card as I was told there were several purchases and returns made. This is a con job Amazon uses to keep customers money in a gift card that many of us neither want or use and they do it to avoid returning our hard earned money back to us in the appropriate manner, to the correct credit card, and I for one am sick of this underhanded practice. I want my $68.97 money returned back into my credit card and I want their Amazon gift card option to be permanently removed from my account so this does not happen ever again, either accidently or otherwise. Amazon seems to think it's the only store out there-- it's not and if this matter does not get resolved immediately, and I don't see a check or money back into my credit card, I'm going to go see a lawyer.
Business Response
Date: 07/12/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for any inconvenience caused with the refunds processed on your returns to your account in the form of gift card balance.

I've reviewed the details of recent orders refunded on July 11, 2023 and see two refunds on orders #***-0917509-4759450 and #***-2927306-9256252 were processed successfully to your card used on the order(s) and you will see the refund credited to your account within the next 10 business days.

You can view the status of your refund in Your Account here:

***********************************************************************************

***********************************************************************************

Further, I see that the orders below were placed using the gift card balance and hence the refund was processed to gift card balance.

Here are the other order numbers refunded on July 11, 2023:

Order # ***-5211697-0435451 , #***-4593654-3909051, #***-6654567-6390621.

Upon review, I see that these orders were placed using the gift card balance that was refunded from the order #***-3883075-2513039 on June 28, 2023.

You can view your balance and usage history in Your Account here:

************************************************

Please know that while creating you will be able to select the preferred refund method upon returning the items back to us and the refund will be processed to your preferred mode selected.

As the gift card balance issued on the order was initially used, the option to resubmit the refund back to your card is no longer an option available for us. If the balance shouldn't have used on any order, we would have got an option to resubmit the refund back to your card and I'm sorry again as this isn't the situation in this case.

I hope you find this information helpful. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.