Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,My Amazon buyer account has recently been closed. I purchased lots of gift cards as gifts to my friends and family and there are still some remained. Then I redeemed them to my amazon account. After I placed the order, the Amazon suspended my account. I have uploaded the card pictures and receipts as they required. However, after the submission, they closed my account. I kindly request the Amazon review my gift card pictures and receipts again, and please kindly reinstate my account. The followings are the information of my account:Name: ****************: ************************* Billing Address: ***********************************************************************
Business Response
Date: 10/18/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
===============
Customer Answer
Date: 10/18/2023

Complaint: 20642125

I am rejecting this response because:

Sincerely,

*****************
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per order #***-3254680-5459426 Ipad Air Case I returned item but never got refund into my bank account.For the last appr. 3 weeks Amazon Escalation has been promising to get back to me in ***** to issue refund. I've also been told that this issue has been sent to The Amazon ************** Investigation team YET NEVER have I gotten a reply back and I have now called 4 times in which Amazon representatives keep telling me they don't know why no one is getting back to me and all they can do is resend to the escalation team. When I last called two days ago explaining how the promised refund and resolution is in an endless loop of not being refunded back to my account ********************** representtive hung up on me. I also got hung up by Amazon Corporate phone number.So at this point Amazon has kept my money and I've spent 2-3 hours of my time on the phone trying to get this resolved. Amazon needs to immediately email they have sent refund amount of $28.99 plus $ ***** TO ORGINAL PAYMENT METHOD for the time I have lost in having this resolved. And for being hung up on twice. It is very wrong that Amazon representatives could not escalate to corporate office since obvisouly the regular escalation department and The Amazon ************** Investigation never once replied to me or issued refund correctly to it being received to my orginal payment method.
Business Response
Date: 10/04/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with refund on order#***-3254680-5459426.

I see that the refund is issued to your gift card balance for $29.44.

Unfortunately we are unable to offer any compensation here in this case.

Thank you for your cooperation.

Regards,

***************************** P
Amazon.com
Initial Complaint
Date:09/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am repeatedly being charged for subscriptions I did not order. I have called numerous times, been on hold and then disconnected after stating my concerns. I did speak to someone mths ago , I was told the problem was taken care of. Well is wasn't and now they've added more.
Business Response
Date: 09/25/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you have the following subscriptions active.

HBO Max
Paramount+ with SHOWTIME
STARZ
Prime Discounted 1month paid plan

I would request you to please let us know which ones you wish to cancel so that I can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 09/25/2023

Complaint: 20642008

I am rejecting this response because: I completely reject this response. First, I never subscribed to these channels! I went through this twice already when they billed me for **** SOME BRITISH CHANNEL AND ANOTHER. Also this company has billed me for mths prior to this complaint. They are sending emails that say you are being billed $0 for stars. I don't want any channels. They have lied the entire time and now ask which ones do want to cancel...THE ONES I NEVER ASKED FOR

Sincerely,

***********************
Business Response
Date: 10/06/2023
Hello *****,

Thank you for writing bank to us!

In continuation to previous correspondence, I apologize for the inconvenience caused.

I've reviewed your account and see *** Kids subscription was cancelled on Wednesday, July 26, 2023

You have subscribed for :

- HBO Max *************** September 15, 2023.
- Paramount+ with SHOWTIME on Saturday, August 19, 2023
- STARZ on Sunday, August 13, 2023

When you subscribe for Channels you will not be billed however as auto renew is enabled you will be billing for active subscriptions after trial period. Apart from the above Prime Discounted 1month paid plan is also in your account.

You may contact our customer support team for immediate cancellation for active channel subscriptions.

**********************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 10/06/2023

Complaint: 20642008

I am rejecting this response because:Aa I stated I never subscribed to any if the above channels , whatever was canceled SHOULD HAVE BEEN BECAUSE I NEVER ASKED FOR THIS JUNK. No one into days world needs this, how dare you answer with such redundancy. My complaint stems from incorrect billing. Remove all, refund my money and KNOW ..I DO NOT WANT ANY SUBSCRIPTIONS. I am still receiving emails concerning new bills!!!!

Sincerely,

***********************
Initial Complaint
Date:09/22/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was notified on 9/13/23 that a re-occuring billing will happen to annually renew AWS service specific to Route 53. I had purchased the service about a year ago, but the business never started and I definitely don't need it any longer. It has been impossible for me to cancel this, and this is why.1. I don't know the username and password to the site to cancel, and I'm unable to reset the password.2. AWS doesn't have a phone number, so I opened a trouble ticket (CASE#***********).3. I received a response back on 9/14/23 stating I would need to access the site, because they cannot discuss my account via email, yet, no one will actually speak to me on the phone to verify anything and I was routed back to the beginning of the process that all changes needed to be done through accessing the account. However, it's a catch 22. I can't access the account without the username and password, and I can't change it without access the account. So stupid.4. I'm unable to get an answer to how much I'm being charged.
Business Response
Date: 10/15/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please note that, under AWS Shared Responsibility Model, our customers are responsible for the administration of their accounts. AWS does not make changes to root account credentials. If you are unable to recover the email address associated with your AWS account, please contact your Bank to block any unwanted charges.

We apologize for any inconvenience caused.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:09/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a seller account and my account email is ************************ When I tried to log into the account I found it was locked. I contacted the customer service but the problem is not solved. I am very anxious. Please help me unlock my account as soon as possible!
Business Response
Date: 10/06/2023
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on 6th October 2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, BBB! We are writing to help in requesting the removal of the feedback associated with Order #***-5901157-5885023. We firmly believe that this feedback is inaccurate and likely mistakenly attributed to our store by the customer, possibly confusing it with another purchase and store. Here are our supporting reasons:1) The customer claims they reached out to us and received no response. However, as of the date the feedback was given, specifically August 22, 2023, we have no record of any correspondence from this *********** The customer stated that the product should have been in a box. We have photographic evidence from our warehouse prior to shipment showing the item was packed in a cardboard container. This further supports our belief that the customer has confused their ********* We took the initiative to contact the customer to offer enhanced service and proceeded to issue a full refund for their order. Regrettably, we did not receive any response from them.Our organization has consistently met our commitments to both our customers and Amazon. This particular feedback does not reflect the true essence of our store's operations, and its content has the potential to mislead our future customers. We always ensure timely responses to our customers and take pride in our customer service. This situation seems to be a regrettable misunderstanding.As such, we kindly ask the BBB team to assist in this matter by removing the said feedback. Doing so will help us maintain our reputation and restore our rating. We genuinely appreciate your attention to this issue and eagerly await your response.Best regards Paradise Retail LLC.
Business Response
Date: 09/25/2023
Greetings from Amazon Services,

I understand that the seller contacted us to request Feedback removal into Order ID: *******************.

As per checking, I have found that the order ID was previously investigated by our team.

I have confirmed that the resolution provided from Case ID: *********** is correct.

Thank you,
Amazon.com
Initial Complaint
Date:09/22/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/21/2023 you billed my **** ending **** for $7.49 for Prime membership without my consent. This is not the credit card I provided to you for this service. It appears you did so again, pending approval, on about 9/21/2023. Please immediately refund both charges $7.49 from the card ending ****, which you had no authorization to use. If you fail to comply, I will pursue other regulatory and legal options. You may cancel my Prime membership as well.
Business Response
Date: 09/24/2023

Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized charges on your card.

I apologize for the inconvenience.

I've checked and refunded the prime charges to the original payment method as canceled it as well.

We'll ensure that this is not repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 09/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and in a remarkable turn of events, Amazon actually did the right thing and I find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/16 an Amazon delivery driver stole money from my property. Amazon customer service called (as well as emailed multiple times) that they would reimburse me. I have copies of all emails. Over 1 month later, and no one will return my call, FB posts to support, or emails since I have yet to receive my compensation. I have spoken with multiple managers, all of which promised to forward this to the correct department and assured me I would receive a response within 48 hours.
Business Response
Date: 09/24/2023

Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the issue with the money stolen from your property.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the appropriate team has asked if you have any photo or video evidence of the incident you'd be willing to share, it would be invaluable to the delivery stations management team during their investigation.

If youd take the time to respond to the email sent on September 21, 2023 9:20 AM with attached the requested evidence, it would be appreciated.

If you receive a message stating that the evidence file is too large, services like Amazon Photos, iCloud, ******************** Photos, and OneDrive allow you to upload the file and create a link to share. Please make sure that the link is visible to everyone with the link, rather than creating a link that only another account can access.

I want to assure you that any evidence shared is for our internal investigation only. We won't pass any of your personal information or details involving your delivery to the driver.

In addition to our internal investigation, we encourage you to contact the police if you feel unsafe or require immediate emergency assistance so they can investigate.

We'll happily cooperate with the police as part of their investigation and in relation to any steps they'd like us to take.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 09/25/2023

Complaint: 20641524

I am rejecting this response because:
I have already submitted the picture. Your team already admitted fault and told me I would receive compensation. You were told this! Why are you asking me for evidence you have over a matter u said was concluded? U told me you would send me a gift card for $65. U should have access to over 10 emails from your team stating that. Why don't you actually look into the cade instead of being quick to respond? All u had to do was read the email like I said where u admitted fault! I need to talk to a superior that has some common sense

Sincerely,

*******************
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a set of kitchen pulls for ***** plus tax. My card was charged immediately and pkg shipped. However I rcvd notice that the package was damaged and would be sent back to sender which I'm told is Amazon and only AFTER they rcv the package can I get my refund??? And as most people ordering with Amazon I needed this product fast so if I wanted it reshipped I either had to wait until they rcvd the package back that was NEVER in my possession or spend another large sum to reorder??? I believe this is bazaar to me as I have at no time had control of this and they are keeping my money? They need to change their policy and either reship or refund as soon they know the merchandise is not going to customer. Now we pay interest etc on the cards they charge. I had no choice but to put out another large sum and reorder. I have no idea when the original will be refunded. I do know my card closed and interest is accruing. Not good business. I did try to call and that did not happen. Chat only lets you say what options they give you, not ask questions?? They also gave me false info that it was still being delivered even though website said it was on the way back. Whole process is flawed. Should be a law about the $$$$
Customer Answer
Date: 09/22/2023
Order # ***-2700470-1948214
Business Response
Date: 09/24/2023
Hello Mary *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the item Kitchen Cabinet Pulls.

I apologize for the inconvenience.

Upon checking, I see that the refund for the above item is already processed on Friday, September 22, 2023 at 8:56 AM (PDT) to the original payment method used.

Refunds will be credited to the card used within 3 to 5 business days from the date it was processed.

Hope this information helped.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 09/29/2023

Complaint: 20641502

I am rejecting this response because: He simply repeated what I already knew with an apology no actions. He obviously did not read or understand that this complaint was concerning HOW they process all this, not just refund is being issued. I asked that as soon as Amazon knows the shipment is not arriving to customer but being returned to ********************** for damages in shipping or any reason the refund should be immediate. Customer should not have to be kept waiting for the shipper and Amazon to go through their logistics before issuing refund over product never going to be received. As stated in their own process it was on it's way back to Amazon. Refunded should be processed as fast as money is taken. To note: this was the second time this happened in just a few weeks.

Sincerely,

***********************
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Team,My name is ***********************, representing ***********. I am writing in response to our recent notice about the additional approval requirements for Algoflash and *****COATING TECHNOLOGY products.Firstly, we want to emphasize that we have established and maintained direct relationships with these brands. We are their official representatives on Amazon and source products directly from them. Algoflash and *****COATING TECHNOLOGY representatives can vouch for our authenticity as trusted resellers.Here are the contact details of the Algoflash brand:**********************.************************************************************************** Voice: ************ Fax: ************ ***************** ************** www.algoplus.net Here are the contact details of the *****COATING TECHNOLOGY brand:Dura-Coating Technology ************************************************************** ************* ********************* ************************ The restrictions feel particularly unfair and seem to discriminate against sellers outside the ****We received a generic "your account does not qualify" message when we attempted to gain approval via the prescribed process. As an official brand representative with a flawless reputation and no complaints regarding these brands' products, it is perplexing why our account would be denied the opportunity.Considering the facts, we request the following:- A thorough review of our case and a clear understanding of the specific reasons behind the restrictions.- Forwarding our case to a department or team that can assist us more directly.- Detailed guidelines or requirements that we need to fulfill to get the necessary approvals, should there be any outstanding.We genuinely appreciate your attention to this matter and await a constructive resolution. We have always valued our partnership with Amazon and hope to continue strengthening this relationship.Thank you for your understanding and assistance.Warm regards, ***********************
Business Response
Date: 09/25/2023
Hello ******/Carpe Diem ,

Thank you for your submission. It has been reviewed, and you may continue to sell DURA-COATING TECHNOLOGY products on Amazon.

Please allow 24 hours for the approval to process within our system. If your listings remain inactive after 24 hours, please take the following steps:

1. In the Inventory section of Seller Central, select "Manage Inventory".
2. Search for the listing or offer in question, or select "Fix Stranded Inventory".
3. Edit the inactive listing or offer by updating the product information.
4. Select "Save and finish".

You can view your accounts performance at:
*****************************************************************************

Alternatively, you can select "Account Health" on the home screen of the Amazon Seller app.

On iOS:
***********************************************************************

On Android:
*****************************************************************************************************

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Customer Answer
Date: 09/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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