Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account was put on hold, I uploaded my bank statement, however instead of unlocking my account ******************** closed my account, I am writing this complaint to request amazon unlocked my account
Business Response
Date: 10/04/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 4 October, 2023.

Sincerely,
Amazon.com
Initial Complaint
Date:09/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a ***** Lock from AMAZON... They allowed some unknown company from ******* to ship it.. I got a carboard envelope for paperwork with no lock. SUB PAR SHIPPING.. I was told to file a report with the Police.. they don't have time for a ***** complaint. I was told by Amazon to call Royal Mail in England.. 6 minutes with an overseas call would cost at least *****.. No resolution. Terrible customer service, no LOCK and no way to get money back.
Business Response
Date: 09/25/2023
Hello ***,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with order#***-1427386-9847400

Unfortunately we are unable to provide you with the refund in the original form of payment method but instead as a one time exception, I can help you with the refund as Amazon gift card blance for $24.88.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,

***************************** P
Amazon.com
Customer Answer
Date: 09/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon using my temporary debit card for bank account on august 21st. Item was supposed to be sent via ***** however no tracking scans ever happened so that tells me never shipped to begin with. Since 9-1-23 I have attempted to get my refund since item never shipped etc. every time I talk with Amazon (12 times) and over 14 different people plus emails I get a different story. They tell me they can issue a refund to a gift card no problem with me however they never do. They now claim they can only issue a refund to the card that isnt valid any longer? Wow thats a new one. I have numerous emails stating that they can do bank transfers to same bank gift card credit etc. so after I wait for them after I respond to them for the refund they say then we have to escalate this to a department then process starts again and different story. 12 different times to date. Still no refund still getting lies and disinformation different stories and out ****** ************* sad
Business Response
Date: 10/05/2023
Hello *********************,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with Order ID: *******************

We see that a charge dispute is made on the order and refund is issued on Friday, September 29, 2023 at 4:48 AM (PDT).

I hope this information helps.

Thank you for contacting Amazon.

Regards,

***************************** P
Amazon.com
Initial Complaint
Date:09/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order 2 bathroom vanities and a matching cabinet from Amazon.Once they arrived at my house I was very surprised that they came in 5 boxes and had to be constructed.They are of poor quality and not at all what Amazon has them listed as.I reached out to the 3rd party seller through Amazon for a return.The order was $869.The seller offered me $40 Then $60 Then said send them back, return shipping for me the consumer is $2000! I have spoke to Amazon over 4 phone calls. Each call I have to start over telling them why Im calling. Im placed on hold each time for the ** rep to talk to a supervisor. I have been told I will get $500 back and keep the items. But request a Calle back if I dont get a refund in 10 days. Next call Im told I will get a refund back they will to an investigation, if I do t hear back in a week request a call.Now Im told to send the item to the 3rd party seller and then I can get my refund and Amazon would cover the shipping once the 3rd party seller confirms the return was received.No why on earth would I spend more money to send this item back not k owing if I will get a refund for the item or my shipping.I told Amazon their shipping rates are way better than a consumer and reimbursement to me would be more than their shipping label!Nope!!!I have wasted more time on the phone with Amazons ** to get no where!!!I just want my money back!!!! I even offered to deliver the item to a local Amazon distribution center! Nope!!!!
Business Response
Date: 09/25/2023
Hello,
We have sent you an email on 26 Sep 2023 informing you to return the item to the seller.
and that "As this return isn't a result of an Amazon.com or the third party sellers error, you will be responsible for the cost of return shipping, as well as any restocking fees that *** apply. This *** be deducted from your refund."
Thank you
Customer Answer
Date: 09/28/2023
Amazon and the third party seller claim they are not at fault!!! Not true the description of the vanities does not say assembly required!!!! They are at fault for false advertisement!
I laid $149 shipping to get the order and it will cost me $290 to ship to ship it back. And now they say I may have restocking fees!
Amazon needs to step up and take care of the shipping and the third party needs to give me a full refund!
My initial conversation with Amazon was I would get partial payment, then I would get a full payment back. They advised me to keep the vanities til I received the refund. They advised me to check in with Amazon CS til the seller refunded me! After the 5th conversation with Amazon CS became and having to explain the situation each time I was told to send it to the seller and Amazon would reimburse me!! I told them I hesitant to send the order back to the third party seller because there is zero proof I would get my money for the order and from Amazon for shipping!!!
And now they are saying something completely different when the BBB is involved.
Initial Complaint
Date:09/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/17/2023 i placed an order with Amazon.com to be delivered to an Amazon locker, the Item that was delivered was not only not what I ordered but was an item from someone else, so i ended up getting an item placed from another customer from **********************. I called Amazon customer service and explained to them what had happened and they told me they would refund me the $14.88 and I would have to send them a picture of the wrong item that was delivered which I did and received an email from amazon that stated i would be redunded, so after many calls to Amazon about shipping back the wrong item they sent me they said they would not refund me the money. I called to ask who was the supervisor i spoke to that told me i would get a full refund and they refused, so all I want is my refund for the item I paid for that I did not receive
Business Response
Date: 09/25/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with delivery of wrong order.

I request you to help us with the order# and the registered email id. Once requested details are provided, I'll be able to look into it to help you further.

Thank you for your cooperation.

Regards,

***************************** P
Amazon.com
Customer Answer
Date: 09/25/2023
My email for amazon is ************************
Customer Answer
Date: 09/25/2023
My amazon email ************************* i was told that i would receive a refund for the wrong item that was sent to me. I sent amazon a picture as requested of the wrong item that was semt and was told that i would receive a refund. I called amazon to get another qr code for the return they wouldn't send it and then they saod *** would pick up the package at my cost! I told them i was not going to pay for their mistake they seemed to be angry about yhat and was very rude and unprofessional and that's when they refused to refund my money. When i asked the supervisors name that i spoke to they refused and saod they would not refund my money after they said they would give me a refund!!
Business Response
Date: 09/27/2023
Hello *******************,

Thank you for writing back to us - I've provided the BBB with a copy of this message.

I reviewed your order and see that the replacements are issued for both the products in order#***-4054416-8234631. I understand the concern about *** pickup charges, we are unable to make any exception on this but you can drop off the items at *** free of cost.

I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future .

Thank you for your patience and understanding.

Regards,

***************************** P
Amazon.com
*****************************

Customer Answer
Date: 09/27/2023

Complaint: 20643066

I am rejecting this response because: I want an apology for the way I was treated and spoken to!! And an apology for being lied to! Several times about beoung refunded immediately and then being told I would nit be refunded! I explained to whoever I spoke that i could not understand them due to their heavy accent and talking very fast! And also I was told to not to return the wrong item that was sent as they told me they didn't want it. I will still send the item, the wrong Item that was sent but I do not want to wait 30 days for my refund! It states in the amazon app that refunds are issued when the item is shipped, but yet I get a message stating it will take 30 days!! I've returned items before and the day after the item shipped and sometimes the day it shipped i got my refund!! So it so appears that the 30 days for a refund is intentional and retaliatory

Sincerely,

*******************
Initial Complaint
Date:09/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order, Order# ***-8866321-7856239, with Amazon on September 12th. On September 21st, *** attempted delivery to the wrong location, even though the name of the business and address are in Amazon's system. At least 7 packages where successfully delivered during the prior two weeks. Since the residents at the wrong location did not accept delivery, the order was cancelled. When I saw the order was cancelled, I called Amazon to find out the reason. After talking to a couple of reps, I asked to speak with someone in Leadership; I was connected to ********** He told me to the package must have noted "return to sender" . Once it was on its way to the shipper, I could get a replacement order. On it way to the shipper, not received by the shipper.When I called the next morning for the replacement, I was told I couldn't get a refund, replacement, or credit until early October after the shipper receives the package. I explained to them, this is a business; the fiscal year ends September 30th. I could not pay for an item in FY23 and receive it in FY24. They didn't care and said there was nothing they could do until early October. I want a replacement or a credit. I CANNOT accept a refund. I want to pick the items up from the *** ******** MD hub that messed up the delivery to begin with.Also, Amazon needs to make it possible for business employees facing end of fiscal year challenges to not face criminal charges or lose their job because of their policies.
Business Response
Date: 09/25/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the shipment was refused and its returning back to us. You will receive a full refund once the package is back to our fulfillment center. Unfortunately replacement is not an option as the items are sold by a seller and shipped by Amazon.

We are unable to issue advance refund in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 09/26/2023

Complaint: 20642858

I am rejecting this response because as I stated in my complaint, I CANNOT receive a refund. If you cannot replace the items, then kindly credit the account.

Sincerely,

*********************
Customer Answer
Date: 09/29/2023
I do not accept this solution. An account credit is desired over a refund
Business Response
Date: 10/12/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that the refund has already been processed for the items and it should reflect into your account within 3-5 business days from now.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 10/17/2023

Complaint: 20642858

I am rejecting this response because I requested a credit because of the the mounds of paperwork I'll need to complete for a refund after 30 September. That request was ignored and a refund was issued 02 October.

Sincerely,

*********************
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sent me the wrong item. I have spent hour with them trying to get refund. they tell me they will get back to me and they never do. This has been going on for 3 months. Now they tell me they can't offer a refund anymore.
Business Response
Date: 10/10/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with Order ID: *******************

I see that the refund is issued on Thursday, August 31, 2023 to your original payment method and refund is complete from our end.

Request you to check your statement for this refund.

Thank you for your cooperation.
Customer Answer
Date: 10/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ALONG WITH MANY subscribe to digital entertainment options. We are offered some endorsement for a month to several. Everyone knows to cancel the subscription before the term expires. Yet, the easy to navigate to actually cancel is very difficult. This is a predatory practice on all watch a television.
Business Response
Date: 09/25/2023
Hello ********,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with digital subscriptions.

We appreciate your thoughts. Feedback like yours helps us continue to improve the service we provide, and we're glad you took the time to write to us. I've shared your feedback with the appropriate team for their consideration.

Here's steps to cancel digital subscriptions from your own account.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************

Select "Manage Subscription" to see full details for a subscription, including billing information, auto-renew settings, and a cancellation option:

--Select "Change" next to your payment method to change the billing information for your subscription. You can switch to any credit card saved to your Amazon account.

--Use the "Auto-Renew On/Off" option to stop the recurring charge for your subscription or free trial before the renewal date.

--Select "Cancel Subscription" to cancel the subscription.

For more information, go to: ******************************************************************************

We look forward to seeing you again soon.

Regards,

***************************** P
Amazon.com
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my acct without reason and has denied access to everything (books,movies,games ect) that I have paid for and kept all money towards gifts for my kids
Business Response
Date: 11/07/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I hope you are now able to place the orders.

Please contact us using account email address if you are still facing the issue.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,My Amazon buyer account has recently been suspended and Amazon refused to reopen my account. I have purchased bulk of gift card to deliver to my children and other family members. I wanted to buy other products as alternative gifts. As a result, I redeemed some gift cards to my amazon account and placed the order. Shortly, the Amazon suspended my account. I have submitted the card pictures and receipts as the Amazon suggested. However, after the submission, they closed my account. I kindly request the Amazon review my gift card pictures and receipts again, and please kindly reinstate my account. The followings are the information of my account:Name: JB Email: ******************* Billing Address: *********************************************************
Business Response
Date: 10/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account.

Based on investigation our concern team restored your access to your account. You can now sign in and place orders.

The confirmation email was sent to your registered email address on Wednesday, October 11, 2023 at 9:20 PM (PDT).

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 10/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Yumeng Sun

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