Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am writing in regards to regain access to my Amazon account. On Wednesday September 20 I received a email from Amazon stating my account was on hold for not complying with the Amazon code of use. I sent a dispute email ****** as the information they requested on my Amazon account. On Thursday September 21 I received another email stating my account has been closed due to being linked to another account previously closed by Amazon. I have never had any other account with **********************. I am currently locked out of everything over ***** books I can not access not even including music I have purchased. My children can not use the tablets they have as they are Kindle fire tablets. I have gift cards on my account my children received for birthdays, ****** as credits from items from my baby registry. I use Amazon regularly and I have not violated any terms with Amazon please help me.
Business Response
Date: 10/08/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/03/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a laptop to work and the laptop stopped working and I returned the merchandise and it's been over the time for me to be refunded. Usually Amazon returns money instantly once you return it. No updates through the app shows they received the laptop. I called and they said the money was on the way and I have yet to receive it.
Customer Answer
Date: 09/24/2023
They claimed they couldn't find my order number but under the attachment was the email I highlighted with the order number and the product and the days they suggested a refund would be given. It's a back and forth circle and I did request for them to close my account because I don't plan on using them again. Amazon clearly are not willingly trying to cooperate.
Sent from Yahoo Mail on Android
I received an email from Amazon today suggesting they couldn't find my information and they needed a order number. Since provided them with the email from customer service which I closed the order number and the delay in my refund. I feel Amazon is being negligent and being ridiculous. After all they sent an email stating when the return will take place. Also. This information was uploaded in the photo attached to complaint so why am I being hassled for $171.99 ? I had to stop working because the laptop gave out on me and have been without work for over two weeks now. Instead of them returning my money so I can purchase a more reliable laptop their giving me the run around. If we cannot settle this via bbb.org I will seek legal action against Amazon for keeping money after I returned their merchandise. It's not my fault the laptop crashed. I bought it to work at home and it didn't last a day. I received the laptop August 16, 2023 and set up everything. A few days after using the laptop it reinstalled Windows without my permission it's clear this laptop was too old for the new Windows updates and it couldn't hold the updates and not having secure updates crashed the *** That's a fault on Amazon. I didn't keep the laptop a month. It wasn't used daily at all. I wasn't starting work until the 11th of September and I ordered this a month ahead of time and it didn't last. All I want is my money back.

Thank you for your help ??

************************;

Business Response
Date: 09/24/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order placed on our website.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the order number so that we can review the details and assist further.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Business Response
Date: 10/06/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with an order placed on our website.

Upon reviewing I can see that the refund of amount $$171.99 has been processed for the order in the form of gift card balance and it is available on your account.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

You can view your gift card balance and activity here:

*************************************************

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 10/06/2023

Complaint: 20640952

I am rejecting this response because: Amazon.com failed to provide accurate information and their worker Vishal was completely ditzy he was not a good listener or reader. I told him via email the account number, the email the account was associated with for days and weeks he came back with lies, he said he couldn't find me without an order number and I provided it first email. I also mentioned I requested the Amazon account be closed. I cannot access this gift card because my Amazon account is none existing anymore. I am requesting Amazon return my money on my debit card ending **** ***** First four digits ****. I do not wish to use Amazon services again and I have a choice where I want to purchase my laptop. Why would you Amazon assume Id want to keep my money in your company after the laptop failed and I lost my job. Because of you people I still am not working. The least you could have done was refund my card not a gift card did I pay you with a gift card?? No I did not. I do not accept this pointless credit. With my closed account I cannot access this so called gift card. JUST REFUND MY MONEY TO MY DEBIT CARD!!! I AM VERY FURIOUS AND I WANT TO LEAVE THIS AS A REVIEW TO OTHERS WHO USE AMAZON TO SEE HOW SELFISH THESE PEOPLE ARE!!!! REFUND MY MONEY TO MY DEBIT CARD NOW!!!! IF I TOLD YOU THE ACCOUNT IS CLOSED WHY WOULD YOU DEPOSIT A REFUND ON A GIFT CARD?!! I DO NOT RECOMMEND USING AMAZON FOR ANY OF YOUR NEEDS!! ID RECOMMEND ******* AND ***** THEY AT LEAST WILL REFUND YOUR MONEY IF NOT HAPPY!! NO DEAL CANT ACCESS THE ACCOUNT IS CLOSED SO RETURN MY $171.99 TO MY DEBIT CARD ENDING IN **** PLEASE!!! Check the attachment screenshot. It clearly says no email found. What more proof do you people need here?? I will try to get this back from my bank first, if that doesn't work I will be going downtown ************ to my local court house to file a claim against Amazon. Yes, because you all have been wasting a month of my time with this foolishness. It's completely rubbish.

Sincerely,

***************************
Business Response
Date: 10/26/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with an order placed on our website.

Upon reviewing this with our internal team below is the response from them :

Customer was issued an EGC refund for return but decided to close their account.

Additionally, the customer already disputed this with their bank and the dispute was written off and never challenged by Amazon, so no further refund is due.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 10/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am *******************************, owner of the Amazon Seller Account ********, and I am writing to file a formal complaint against Amazon Seller Services regarding the withholding of funds, amounting to fifty-nine thousand, seven hundred eighty-seven dollars, and eleven cents ($59,787.11) from my seller account. My ********************** seller Merchant ID is ****************** issue at hand revolves around a policy violation, specifically, Amazons policy against Inauthentic Products, that my account was flagged for. I acknowledge the violation and have since taken corrective measures to address the concern. I have submitted all requested documents and have undergone a video verification call with Amazon's support team to verify my identity and compliance with their policies.Despite fulfilling all the necessary requirements and adhering to Amazon's instructions for account reinstatement and disbursement of funds, my account is still deactivated and my funds remain on hold. This has caused severe financial strain on my business, as the withheld funds are crucial for its day-to-day operations and growth.I have made repeated attempts to address this issue directly with Amazon Seller Services, but the delay in funds release continues to harm my business. As a last resort, I am turning to the Better Business Bureau for assistance in resolving this matter.I appreciate your prompt attention to this complaint and your assistance in bringing about a resolution. Please feel free to contact me at ********************* or ***************** for any additional information or clarification you may require.Thank you for your time and consideration.Sincerely,******************************* *********************
Business Response
Date: 09/28/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-08-22.
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I, *************************, the authorized proprietor of the Amazon Seller Account under the name RCBC ************ wish to officially raise a complaint against Amazon. My concern primarily revolves around the inadequate level of responsiveness and assistance I've experienced while attempting to resolve the problems associated with my seller account.In early May 2023, Amazon initially informed us that they had reviewed our submission and reinstated our account. However, just nine days later, on May 13, 2023, our account was once again deactivated. Since then, we have made persistent efforts to contact Amazon and address this re-deactivation, but unfortunately, we have not received any response or resolution.Thus, we are filing this complaint to ask for your help in getting the attention of Amazon for them to review and assess our appeal, and hopefully reinstate our account. We look forward to your positive response on this matter. Thank you for helping us resolve this issue. Should you have any questions, please do not hesitate to contact me.Sincerely,****** ****** RCBC Outlet ************************ ************
Business Response
Date: 09/24/2023
Hello,
We have reviewed your submission but are unable to reinstate your account at this time. Please see email communication sent on 9/24/2023 for additional details.
Thanks
Amazon Seller Performance
Customer Answer
Date: 09/29/2023

Complaint: 20639903

I am rejecting this response because I have provided Amazon all the needed information to reinstate my account.

Sincerely,

****** ******
Business Response
Date: 10/02/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 2nd October 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/12/2023
I have sent all the necessary information requested by Amazon team. Please help me reinstate my account.
Business Response
Date: 10/18/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on October 18, 2023.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:09/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through Amazon September 18. The item.we ordered was suppose to be here September 21 by Amazon Prime. Now they are saying our item we already paid for might not be here til September 22nd or 23rd. I call Amazon.and they say that it might not be here til September 27th. I pay for prime to get my orders quicker. They keep changing my delivery date. I am dire need of this item ordered. Amazon put off the impression that they didn't care. I talk to someone in *************** named Trixia. She said they cant do anything and said to keep calling back for updates. We have already paid for.this item an can't afford to order elsewhere. We could had gotten it sooner somewhere else if we had known this could happen. I feel like I shouldn't have to pay for a product that arrives almost a week late. I want this resolved because I had no luck talking to them. They could had expedited it and wouldnt.
Business Response
Date: 09/24/2023
Hello *******,

I am ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your Order and see this has been delivered on Friday, 22 September.
1 day later than Guaranteed delivery date, we apologies for the inconvenience caused.

I see this has been delayed in transit by our carrier partner **** we will take a feedback on it and pass it on to our logistics team.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:09/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to bring to your attention an issue with my recent order with Amazon.com #[Order Number: #***-6039677-1939419], which I placed on 09/18/2023. Today's date is [Today's Date: 09/21/2023].I am grateful for the prompt delivery of most of the items in my order; however, I regret to inform you that there are some missing items that were supposed to be included. The missing items are as follows:Humixx Ultra Clear for iPhone 15 Pro Case - [Quantity]Fotbor [3+3 Pack for iPhone 15 Pro Privacy Screen ****************** Lens Protector - [Quantity]Humixx Ultra Clear for iPhone 15 ******************************* [3+3 Pack for iPhone 15 ********************** ****************** Lens Protector - [Quantity]The entire package was not in the locker box.I kindly request your assistance in resolving this matter promptly. Please let me know how we can proceed to either send the missing items or arrange for a refund for the missing items' value.Attached to this email, you will find a copy of my order confirmation as well as any relevant shipping and tracking information, including the tracking number: TBA308768586149. (Amazon Order).I value your customer service, and I hope we can resolve this matter satisfactorily and efficiently. I appreciate your attention to this issue and your prompt response.My request to refund me the order I paid for: US$ 44.97.Sincerely,Dingce Dou
Business Response
Date: 09/26/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We issued you a refund for 113-6039677-1939419 in the amount of ***** USD on 2023/09/22.

To review the refund details, go to "Your Orders":
******************************************************************************************

Your credit card issuer disputed the original charge for this order and withdrew your payment. Since we also issued a refund for this order, we need your approval to reprocess the charge.

To pay for this order, reply to this email with the following:

-- The type of credit or debit card that you would like us to charge, such as **** or Mastercard
-- The last 2 digits of the card
-- The expiration date of the card

For your security, do not send full card numbers by email.

We can charge any valid card that is registered to your account. If you want to use a card that is not registered to your account, add it to your account before you reply.

To add a card, go to "Your Account," click "Your Payments," and click "Add a payment method":
******************************************************

Your account remains active so you should be able to sign in and place orders without any issue.

If you have any additional questions, contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:09/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an audible membership for years. A few months ago the audible app began crashing. Now it crashes regularly. The error says to contact audible. but they seem to make it near impossible to contact them, and go as far as to seemingly hide their contact information. I've reached out multiple times, and only one time I actually talked to someone they were unwilling to give me ay more information than I have already tried. I cannot access the services I paid for, I would like Audible, or Amazon, the parent company, to fix their app so I can continue using the service I've been paying for. Unrelated, the music they chose to play while on hold makes me want to file a medical complaint for hearing damage. It plays very softly, followed by loud doubling of decibels, hurting my ears. Very upset with Amazon, but I am being less and less impressed with this conglomeration.
Business Response
Date: 10/04/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience that you've experienced in this case.

Upon reviewing this issue with our internal team I received below response from them :

"The customer redeemed 2 credits on 9/15/23 for "Oathbringer" and "Rhythm of War". Another credit was redeemed on 8/27/23 for "Words of Radiance". Of the 3 audiobooks 2 of them have been downloaded to their device.

There is no contact history in our system under this email address related to any outreach attempts made by the customer.

If you need any additional information please let me know."

I request you to please reply to this email if there is anything else that needs to be reviewed in detail so that we can check and review further.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 10/04/2023

Complaint: 20639522

I am rejecting this response because:

if this organization desires I can provide phone records of attempts to contact, which were not easy as the contact information seems to intentionally buried on their system to discourage complaints. issue has been with the app, preventing use of the service I routinely pay for.
again. Do you request phone records?

Sincerely,

*******************************
Business Response
Date: 11/06/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Audible membership.

Here upon reviewing this with our internal team below is the response from them :

Hi ******,

I received your communication regarding your experience with the Audible app and the inability to use the service. I can confirm relatively recent download activity and purchases to the account. Is the issue still persisting with your Audible app? I look forward to your reply to remedy the issue together.

I request you to please reply to the email sent on October 20, 2023 12:56 AM with subject 'Audible Escalation - Case ID: ********* EF' and our team will review this further.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon shut my account down as they did with many others and won't open my account back up so I can at least use my 180 dollars. So basically they are telling me there nothing they can do so they get to keep my money that's not right or fair that money was going to be used to get my children their beds and now I just lost it for no reason.
Business Response
Date: 10/04/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 4 October, 2023.

Sincerely,
Amazon.com
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered products from that were not delivered and they refuse to ship or refund. The website says the order is delayed and they won't let me cancel for a refund.
Business Response
Date: 09/24/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about your Order delay.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my recent account closure on August 22, 2023 My experience with Amazon has been one of immense frustration and disappointment, and I believe it is essential to bring this matter to your attention.On August 22, 2023, I received notification of the closure of my Amazon prime account, as per the email sent to me. The reason provided for this account closure was an alleged connection to a previously closed account, which I firmly believe is based on a misunderstanding and misinterpretation of the circumstances.The catalyst for my account closure was my decision to initiate a return for an item I had purchased, as detailed in Order #***-7823908-1143520, for which I had spent a total of $1,027. The item in question did not meet my expectations and was of no use to me. I adhered to Amazon's return policies, ensuring that the item remained in its original condition and packaging, and I promptly initiated the return process. It is my understanding that Amazon's customer-centric approach encourages customers to make returns when a product does not meet their needs, which was the case here.My actions in initiating this return appear to have triggered a chain of events leading to the closure of my account. I was subsequently informed that my account had been linked to a previously closed account, resulting in the banishment of my consumer privileges. The closure of my account has had severe consequences, including the loss of access to digital content and the disruption of my buying on the Amazon platform.I have made repeated attempts to contact Amazon's customer support for assistance and clarification regarding this issue. Regrettably, every interaction with customer support has been met with automated responses that do not provide substantive information, and I have been unable to receive meaningful assistance in resolving this matter. It is deeply disheartening that the lack of transparency and resolution has persisted for over two months since the initial closure.
Business Response
Date: 09/24/2023
Hello *****,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

You'll need to contact our partner site, Amazon.co.**, for more information about closed account, as our international websites operate independently. You can contact them directly at:

********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 09/30/2023

Complaint: 20639394

I am rejecting this response because: i have contacted amazon numerous times, and i have always receieved the same automated responses from the team, its the computer who responds and i it was no help at all, i have contacted them through the chat and they only said that for me to appeal the decision of the account being closed i need to email them. And the email always gives the same response. i have even sent emails to the ceo and i will continue sending them. amazon cannot close the account just like that. i have always been a good customer and bought thousands worth of items over the years and now i go and my account is closed thats just too unfair. if demand amazon to take this complaint forward to the *** and unblock my account. i have done nothing wrong but to return the wront item sent. this is very frustrating on part of amazon for not helping the consumer.

Sincerely,

*********************

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