Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20, 2023, while clicking in Amazon.com, I was presented with a promotional offer of $25 if signing up for Amazon Prime student. After seeing that I was eligible, I clicked through the appropriate link and signed up for Prime Student. After placing several items sold and shipped by Amazon into my shopping card, and not seeing the $25 promo credit applied, I contacted Amazon **************** on Sept 21 to explain the situation. After four transfers to various reps, the fourth rep indicated case was escalated and assured me I would have resolution within 48 hours. Despite these reassurances, I have no resolution, nor the $25 credit on my account. ***********************************************************************************************************************************************************

  Business Response

  Date: 10/01/2023

  Hello,
  
  
  I'm ***** from Amazon.com. 
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon.com was hacked and someone ordered thousands of ***** / ***** stickers over and over the first day it was $550 in 3 orders managed to cancel $500 worth. They told me just to change my password. Then the next day they have let over $1,400 of charges hit my account. They refused to assist stop things from bouncing or cancel the transactions it's causing financial ruin. They told me to take it up with the ***** card company. They are allowing all these charges day after and day and they could have stopped this. I still have 5 more charges pending and they have taken more than $1,400. You can see my Amazon orders screen don't show the transactions.

  Business Response

  Date: 09/27/2023

  Hello,
  
  We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
  
  We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 27 September, 2023.
  
  For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:09/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ***-6497009-5016218 ***************************** Angel **** vinyl record PREORDER They did not ship it. I contacted them and was told it was fixed and I would get it ASAP. Today I see that instead they canceled my order!!! I spoke to 3 different agents today. 2 were so. called supervisors. They were telling me to place a new order for a now sold out record. Only option is from price gouging sellers. I was told I would be given a $20 credit. Nothing was done. They deleted the chat! Is that normal!?

  Business Response

  Date: 10/11/2023

  Hello *************************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed. your complaint and I'm sorry to learn about the negative experience you've had.
   
  This order XXXX6218 could not be fulfilled by due inventory issues at our end.
  
  
  Regards,
  
  *****
  Amazon.com
  *****************************

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20646975
  
  I am rejecting this response because:

  This is completely unacceptable! Not a single one of you bothered to assist me, and I was given false information at every turn. Your company is a complete and utter failure in every aspect, and it is clear that you have no regard for customer satisfaction. You make promises that you do not keep, and your products and services are subpar. Amazon is a total flop, and you need to do better!
  
  
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes so I spoke to a few associates about needing to do a return and I explained the situation and by two different associates lied to me and told me my refund had been processed and when I got to the third I was told that it was getting sent to a certain department and I would hear back from them and i did well the reps or rep who emailed me didn't ask no questions just stated that it had to be done this way in order for me to get a refund long story short is 2 of your associates mis informs there customers and lies to them to wither get a good rating or just because they don't want to deal with them I would like my refund for 114-0544874-6794610 that order since I had done explained to them what the problem with it was and was promised a refund

  Business Response

  Date: 09/27/2023

  Hello *******,
  
  I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  It was concerning to hear about the trouble you've had with your refund for Order ID: *******************.
  
  Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.
  
  Upon reviewing the details of the order, I've verified that a full refund of $26.67 was issued on Monday, September 25, 2023 at 8:02 AM (PDT) and 8:01 AM (PDT), in amounts of $16.93 and $9.74, back to your original payment method.
  
  You should see the refund reflected in your debit card statement within **** business days of the 25th, as this depends on the processing speed of your bank. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Best regards,
  Priyanka
  Amazon.com

  Customer Answer

  Date: 09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 111-4996978-5556221 Hello, I placed an order for 6 boxes of cookies and I only received 2 of them. I didnt request a refund and received it however, my concern is bigger. I ALWAYS have issues with delivery. Either I dont receive my orders or theyre placed on my neighbors door step and I have to go get them. This has been going on for the last year. In this particular case, I had a group of football kids I was trying to make snack bags for and my items werent delivered and I had to go to the store. I didnt have time to do that but had to because Amazon didnt deliver my items. Please review this.

  Business Response

  Date: 09/27/2023

  Hello ********,
  
  I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to learn about the missing items from your Order, I've taken internal feedback on it.
  
  I can confirm that the refund for 3 items has been processed on Friday, September 22, 2023 at 9:02 AM (PDT)
  Refunded amount : $22.35
  
  I've issued a refund for the 4th item for the amount : $5.58 to Original payment method.
  
  We look forward to seeing you again soon.
  
  Best regards,
  *****
  Amazon.com

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20646743
  
  I am rejecting this response because I want a representative to call me. My phone number is ************
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon outsourced their customer service to another country being cheap and trying to save money. However, the greedy results has harmed the customer and poor customer service is the outcome. I've been dealing with Amazon for years and never been mistreated until they outsourced customer service across seas and it's obvious that they don't do quality control on the phone calls. The foreign managers hang up on customers, rude, incompetent, and lack understanding. Amazon owes me a total of *****. It states free shipping on both of my large orders and charged me **** on two orders by separating my large order so the shipping fees can be charged. Also I was suppose to have two $5 dollar credits that got applied to Amazon gift card that I can't never access because nothing on Amazon is sold and shipped by Amazon anymore. When I spoke to the manager for 1 hour about multiple mistakes and money Amazon owes me she said you will never get it back! And she hung up. Therefore, Amazon is stealing money from me and other customers. Keeping me on the phone just to waste my time and hangup is unethical. This is poor customer service and stricter quality control over their despicable customer service reps should be enforced and unacceptable. It's going to cause Amazon to go bankrupt and go out of business if this misconduct continues. When Amazon customer service was in ******* the customer service was superb now the customer service is completely diabolical. I have evidence to attach before the order was placed showing I have free shipping on that item and yet it's still charged me and yet customer service don't want to do anything about it. My original form of payment needs to be credited and not a Amazon gift card that I can't see or use. Amazon is deliberately tying up my money within their company which is considered stealing.

  Business Response

  Date: 09/27/2023

  Hello *******,
  
  I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.
  
  I'd love to assist on this, however, I wasn't able to find those two orders you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  We look forward to seeing you again soon.
  
  Regards,
  *****
  *****************************

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20646649
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/27/2023

  More
  Complaint: 20646649
  
  I am rejecting this response because: Amazon corrupt managers out of spite and retaliation closed my account after submitting my complaint to the BBB. Amazon placed a security hold on my account to were I can no longer order. I've been with Amazon for over 13 years. In ******************** cancelled majority of my order. I requested to be contacted by Amazon corporate office and was not currently no one from corporate reached out. In addition, Amazon have not given me a refund on the ***** that was stolen from me. You don't have enough information or doing enough in rectifying the matter of these criminals working for Amazon because my account wouldn't have been deliberately sabotaged including my orders. That's going to far playing with the customers money. Because the order was placed and than mischievously canceled by management it caused a hold on my money. It takes more than a generic apology but repercussions for a crime of purposely sabotaging the customer account and money. Not reaching out and doing nothing is the reason I rejected this response. Furthermore, coaching will not suffice because the actions committed against my account was intentionally done. Misconduct and unethical business practices have been rendered by Amazon management. Who will you be coaching if you don't have the proper information needed for all parties involved. It appears as if the matter is being taken lightly when it's to disturbing and an attack on a long time loyal customer. 
  
  Sincerely,
  
  *************************** Information...

  Customer Answer

  Date: 09/27/2023

  In response to additional retaliation after contacting BBB and email Amazon sent me advising me they plan on taking minimal actions against deliberate serious harmful attacks provided by Amazon management against my bank account, ********************** account, cancellation of orders deliberately without me asking them to do that, removal of rightfully owed credits on my account, blocking and freezing my account as well as blocking me from leaving reviews. Hanging up the phone on me and telling me false promises and lies that I will be contacted within 6 hours. 

  My reply to email: They cancelled all my orders maybe the reason why you can't see anything. I had over 14 items cancelled from both orders. Only the perfumes is what they left to ship, and the reason they left it is wicked. The orders and few items you see that are coming to me was apart of a large order they cancelled manually. In ******************** deleted my gift card credits on my account.... the first female manager I spoke with hung up on me said you will never get your money back and I'm going to delete your credits! They completely violated me and my account. ****** who is another manager I spoke with second is behind the attacks and cancellation, they both  said they was going to delete my credits that was rightfully due to me and was suppose to be given back to my original form of payment. Now what was due to me has now disappeared because of corruption of the former managers I spoke with. It was taken from my original form of payment so should have went back to my original form of payment. I will attach evidence they deleted my gift card credits. The *************** and reason why they left my perfume orders and didn't cancel that was because that was the reason for my call to customer service initially. I was being charged for shipping on the perfumes when I selected free shipping, it qualified for free shipping, and it showed me free shipping. (Evidence will be attached) My orders was estimated at 300 dollars. By them cancelling my orders they held up money on my bank account. Everything ********************** customer service and management has done is sinister. This was an attack against me and damaging to my bank account and the reason I said coaching will not suffice. They clearly gained access to my account to sabotage my account, they even block me from leaving reviews now. They knew that deleting my credits, cancelling my orders I never asked them to do that and leaving the items that had charged me shipping fees was going to escalate the matter and cause me additional stress. All employees I had an interaction with shouldn't be in access of customers accounts because they are a liability for Amazon and willing to commit unethical acts against account holders. If they are willing and able to commit evilness against a customer they can't be trusted and will eventually do more harm. In addition, the fact they hangup, damaged a customer account, block the customer from ordering, cancel the customer orders, deleted due credits indicates Amazon tolerance policy of standards are not important to them they lack fear of consequences of repercussion. Amazon must not have standards and quality control. I work in the medical field no matter how upset a patient makes me if I ever retaliated in actions or verbally and cause them wickedly sabotage them I would be dismissed immediately! Sabotaging customers, patients, or clients is not acceptable or tolerated in no job or circumstances. No matter what emotion you're going through or how upset you are employees at Amazon should not seek harmful retaliation because it actually affects Amazon reputation. The purpose of being a manager is to deescalate not practice misconduct. I can only imagine what Amazon management who are criminally minded would have done to me if we were in person and not over the phone, it's disturbing. They done enough and feel they can get away with it. They informed me they were the only managers I could speak with when I voiced my concerns and requested to speak to higher management going up the chain of command they said No! I received multiple emails saying someone will reach out to me within 6 hours and no one has yet done so. I will attach evidence of that as well. What they did is devilish and diabolical. All managers involved needs to be held accountable. They have done everything in their power to damage my account, orders, bank account, credits, and leaving reviews. I wasted an entire day of my time going back and forth with Amazon to only have them retaliate. If they keep this up Amazon will have no customers. They are not aware that deliberately canceling customers orders out of spite will cause them to lose money. My money and customers keep them in business with a job. I would like to continue up the chain of command seeking to speak to corporate, Amazon CEO, and additional admin regarding this matter that has affected my life. Amazon management attacked me more than financially but added emotional distress. And to know that their criminal actions and misconduct will only consist of coaching is completely unacceptable. I'm still out of my order that they deleted and I'm still out of the financial expenses that they created me to have by canceling my order. It went even further to block my account and block me from leaving reviews. I'm afraid now that Amazon criminals that work there may have access to my credit card, address, and other information that might cause and may seek to commit more retaliation against me. I have about 3 messages of someone will be contacting you back in 6 hours with no one so I'm wondering what is Amazon customer service really doing for customers other than sabotaging their account?  the reason why you can't see anything. I had over 14 items cancelled from both orders. Only the perfumes is what they left to ship, and the reason they left it is wicked. The orders and few items you see that are coming to me was apart of a large order they cancelled manually. In ******************** deleted my gift card credits on my account.... the first female manager I spoke with hung up on me said you will never get your money back and I'm going to delete your credits! They completely violated me and my account. ****** who is another manager I spoke with second is behind the attacks and cancellation, they both  said they was going to delete my credits that was rightfully due to me and was suppose to be given back to my original form of payment. Now what was due to me has now disappeared because of corruption of the former managers I spoke with. It was taken from my original form of payment so should have went back to my original form of payment. I will attach evidence they deleted my gift card credits. The *************** and reason why they left my perfume orders and didn't cancel that was because that was the reason for my call to customer service initially. I was being charged for shipping on the perfumes when I selected free shipping, it qualified for free shipping, and it showed me free shipping. (Evidence will be attached) My orders was estimated at 300 dollars. By them cancelling my orders they held up money on my bank account. Everything ********************** customer service and management has done is sinister. This was an attack against me and damaging to my bank account and the reason I said coaching will not suffice. They clearly gained access to my account to sabotage my account, they even block me from leaving reviews now. They knew that deleting my credits, cancelling my orders I never asked them to do that and leaving the items that had charged me shipping fees was going to escalate the matter and cause me additional stress. All employees I had an interaction with shouldn't be in access of customers accounts because they are a liability for Amazon and willing to commit unethical acts against account holders. If they are willing and able to commit evilness against a customer they can't be trusted and will eventually do more harm. In addition, the fact they hangup, damaged a customer account, block the customer from ordering, cancel the customer orders, deleted due credits indicates Amazon tolerance policy of standards are not important to them they lack fear of consequences of repercussion. Amazon must not have standards and quality control. I work in the medical field no matter how upset a patient makes me if I ever retaliated in actions or verbally and cause them wickedly sabotage them I would be dismissed immediately! Sabotaging customers, patients, or clients is not acceptable or tolerated in no job or circumstances. No matter what emotion you're going through or how upset you are employees at Amazon should not seek harmful retaliation because it actually affects Amazon reputation. The purpose of being a manager is to deescalate not practice misconduct. I can only imagine what Amazon management who are criminally minded would have done to me if we were in person and not over the phone, it's disturbing. They done enough and feel they can get away with it. They informed me they were the only managers I could speak with when I voiced my concerns and requested to speak to higher management going up the chain of command they said No! I received multiple emails saying someone will reach out to me within 6 hours and no one has yet done so. I will attach evidence of that as well. What they did is devilish and diabolical. All managers involved needs to be held accountable. They have done everything in their power to damage my account, orders, bank account, credits, and leaving reviews. I wasted an entire day of my time going back and forth with Amazon to only have them retaliate. If they keep this up Amazon will have no customers. They are not aware that deliberately canceling customers orders out of spite will cause them to lose money. My money and customers keep them in business with a job. I would like to continue up the chain of command seeking to speak to corporate, Amazon CEO, and additional admin regarding this matter that has affected my life. Amazon management attacked me more than financially but added emotional distress. And to know that their criminal actions and misconduct will only consist of coaching is completely unacceptable. I'm still out of my order that they deleted and I'm still out of the financial expenses that they created me to have by canceling my order. It went even further to block my account and block me from leaving reviews. I'm afraid now that Amazon criminals that work there may have access to my credit card, address, and other information that might cause and may seek to commit more retaliation against me. I have about 3 messages of someone will be contacting you back in 6 hours with no one so I'm wondering what is Amazon customer service really doing for customers other than sabotaging their account? 

   

  Business Response

  Date: 09/29/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for sharing images. I can completely understand your frustration and apologies for all the inconvenience caused.
  
  We have taken appropriate actions and I'm able to review your account.
  
  Rest assured, your account has been reinstated and able to place Orders again.
  Please review to the **mail sent from our end on Wednesday, September 27, 2023 at 3:16 AM (PDT).
  
  I see that a refund for Authorization charge will be credited back to your Bank statement soon.
  
  We have contacted our internal team about posting reviews, will get back to you once we receive any update from the team.
  
  We look forward to seeing you again soon.
  
  Best regards,
  *****
  Amazon.com

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20646649
  
  I am rejecting this response because: I do not see the proof or evidence that my funds was refunded as you stated ***** from Amazon.com. obviously the $300 order that was cancelled by the corrupt Amazon managers will eventually return back to my bank. However, that is a given because they cancelled the order out of spite. I'm referring to my refund that was suppose to go back to my original form of payment which was the **** I wasn't suppose to be charged for as well as the other credits they removed from my account. I checked and nothing was refunded. Per my last email I requested a contact from Amazon corporate and asked you ***** from Amazon.com to escalate my concerns up the chain of command to your manager and to corporate of Amazon and yet you have not. Therefore, I'm rejecting this concern because I haven't been contacted within 6 hours as promised it's been a week and no one from corporate has reached out. Also I haven't been refunded and attached proof that what you informed me never happened. Lastly, nothing was done the wicked management that caused and created all of this to happen and all parties involved have not been delt with accordingly by holding them accountable. Coaching for a crime doesn't suffice. Deleting my credits and my orders with unacceptable and uncalled for. That's not a coaching matter but pure intentional harm to me as the customer. Please attach your screenshot of proof of my refund and please forward to corporate above you so I can be compensated and contacted for  weeks of torture and mistreatment that Amazon managers has placed upon me.

   

  Sincerely,

  
  ***************************

  Business Response

  Date: 10/01/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for sharing screenshot of Free shipping.
  
  Upon reviewing, I see that the account was on hold on September 23rd. To protect your account, any pending Orders from your account has been cancelled.
  
  We have restored your access to this account. You can now sign in and place orders.
  Please review to the **Mail shared on Wednesday, September 27, 2023 at 3:16 AM (PDT)
  
  I've contacted our reviews team and got an update, the same has been shared to your **mail on Friday, September 29, 2023 at 1:19 AM (PDT)
  
  After reviewing the account, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.
  
  The Order ID ending with 5047 has been cancelled. We didn't charge you but any amount that is deducted from your Card will be an authorization charge that will be refunded back soon.
  For Order ID ending with 5062, a refund of your Shipping charge including tax will be credited back to your Credit card point. Refunded amount : $7.41 to Original Payment Method and generally credited within five business days.
  
  For the Gift card on your account, I see it is still pending $6.99 and $5.00
  I've reached out to our Accounts team for more information, I'll reach our back once I have an update on this.
  
  We apologies for all the inconvenience caused, we look forward to seeing you again soon.
  
  Best regards,
  *****
  Amazon.com

  Customer Answer

  Date: 10/02/2023

  ***important update information **** knows exactly what manager done this and willing to help me. 

  **** an Amazon supervisor reached out to me saying she has information on the supervisor who sabotage my account and to call her back to make a report with her. However, she didn't leave her extension and the phone number leads me back to Amazon who can not directly contact Amazon. I attached the voicemail and it's obvious that someone who has a heart reached out to me to get this resolved and I need to reach back to her because **** the supervisor is the only person that knows whats going around there and what manager has committed this hateful act against me. She reached out so therefore, she is willing to do something. 

   

   

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20646649
  
  I am rejecting this response because: **** the supervisor from Amazon contact with important information regarding the Amazon supervisor who canceled and sabotage my account and she didn't leave her contact information and I need to speak to her because she's the only one that is going to do something about this matter. I have no way of getting in contact when I call the call back number because there's multiple call centers and I don't know which one **** is at and how to reach her. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/02/2023

  I'm rejecting this lack luster inaccurate reply from ***** Amazon. Aqeeb is trying to protect the wrongdoers and evildoers at Amazon and stated the reason my account orders was canceled was to protect me.. .lies. It happened as form of retaliation and Amazon supervisor had a vendetta against me.  evil minded managers retaliated and took attack on my account and me personally and that's why I reject because ***** is withholding the truth to protect them for what they did to me. I asked and requested ***** many times to reach out to me and forward my concerns to corporate office so I can go up the chain of command and refusal and ignoring me and what really occurred. recently I have attached a voicemail left from a **** the supervisor at Amazon that has confirmed that my account was sabotage and she knows exactly what manager did  it and Amazon did it if these people work for them. Therefore, ***** is now apart of a scandal for covering up the truth and needs to be reported with the criminals that violated me and my account. And the truth will come to light and **** has the answers and and the solution to what ***** is trying to hide and not handle. 

  Business Response

  Date: 10/07/2023

  Hello *******,
  
  I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We have reviewed your account and can confirm that $6.99 and $5.00 has been restored on your Amazon account.
  $7.41 has been refunded on one of your Order for shipping charge.
  
  I've issued a $12 Gift card to your Amazon account.
  Updated Gift Card Balance: $23.99
  
  You can view your gift card balance and activity here:
  *************************************************
  
  We look forward to see you again soon.
  
  Regards,
  *****
  *****************************

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to refund my purchase without returning it. The litter box I got is not working. It wasnt deodorizing and I messaged the help to return and they would not agree. Now I went to change the cat litter only to discover that the box has leaked all under box & the litter mat I also purchased. I told the lady its unsanitary to return the box and it is defective. I will be disposing of it & the mat. I simply wanted a refund.

  Business Response

  Date: 10/09/2023

  Hello ******,
  
  I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear about the problem you've had with your Order.
  
  We understand that you are about to dispose off the item. At this time, we're unable to move forward with a replacement or refund for this order unless we receive the original item back.
  
  If you'd like to return a qualifying item in the future, see the following steps.
  
  To be eligible for a refund, we ask that you return the items you ordered within the return window. You can mail your package back using the return label provided in our ********************* ( ******************************************;) or by clicking the following link:
  
  ******************************************
  
  In most cases, after the carrier has received your return package, it takes about two weeks for us to receive and process your return. Please note that international returns take longer.
  
  Once the return process is initiated, you can track your return here:
  ***************************************************
  
  Were not able to assist you further until the return is received.
  
  Thanks for your understanding. We hope to see you again soon.
  
  Regards,
  *****
  *****************************

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20646632
  
  I am rejecting this response because:

  Amazon did not review my complaint. I am reporting them to the BBB. Because they keep telling me to return an item that cant be returned. I want my money back plus damages. Please re-read my original complaint & attached photos and reply with another solution. This is not acceptable.
  
  Sincerely,
  
  ****************

  Customer Answer

  Date: 10/10/2023

  This litterbox is still sitting in my kitchen for the past 2 weeks. Amazon provided a lazy copy paste reply with zero refund or other options aside from me bringing this into a GROCERY STORE. Which is a health code violation. Please escalate this to Amazon corporate not their call center. 

• Initial Complaint

  Date:09/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon.com closed my account for "suspicious activity" and customer support says there is nothing they or I can do about it. All my email confirmations have indicated only legitimate purchases, and then they just shut down all my services - purchases, prime video, kindle books, ***** devices, everything! Gone!When I call, they say they can't help and I will get an email in 24 hours. I did get that email confirming they closed my account. I need it back, can you help?

  Business Response

  Date: 10/16/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on **********.
  
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 10/21/2023

   
  Complaint: 20646464
  
  I am rejecting this response because:Amazon will not explain why my account was cancelled.  Maybe I was hacked and someone else violated their terms.  Amazon has not explained what violation occurred and as their response to you states - they will not explain the situation because of privacy issues with the customer.  However, they will not expalin it to the customer either - how can there be privacy issues with the customer about the customer.  ********************** has indiscriminately targeted me for cancellation.Even if I agreed to the fact that they can cancel the ability for future orders, they stole thousands of dollars in video and kindle book purchases.  Thus... they stole our money and gave us no recourse to determine the cause, explain issues or resolve problems.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a Purchase on their website on Sep 12th. Of a ****** Lorcana Booster Box. The item was out for delivery on Sep 16th. I was at home at the time. I checked my tracking and it said it was delivered. Which i didnt recieve it. I tried asking my neighbors but no one had seen it. So i went to a *** center to ask for help. Apparently they miss delivered it. I went to amazon customers service multiple times to get a refund but they keep telling me to file a police report, which legaly im not entiled to do. I just want my money back but they wont help.

  Business Response

  Date: 10/08/2023

  Hello Angel,
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your items from order #***-*******-***6260.
  
  It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.
  
  Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after 11/16/2023. Please ensure to get a Police Report and contact back before this time
  
  In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
  
  - The delivery address regarding this incident.
  
  - The items were delivered according to the carrier tracking.
  
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  
  - The date the report was created.
  
  - The name of the police department.
  
  Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  Thank you for your understanding.
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

• Initial Complaint

  Date:09/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon offers a Prime video membership for ***** **. With a free 45 *********. As part of the streaming line up there on channels on On platform (Pluto) that are 100% free. They are ***************************** TV, Buzzr, Family Fued, Price is Right the ****** Era, Deal or No Deal, ************************* Channel, Etc. to name few. I feel the is VERY fraudulent and needs to stop or a reduced fee on memberships to *****.

  Business Response

  Date: 10/08/2023

  Hello *****,
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We appreciate the time you took to provide us with your feedback about Prime pricing and the available video content. We welcome the opinions and suggestions of our customers.
  
  I've forwarded your feedback to the team involved in the future development of Amazon Prime video. We'll consider your feedback as we plan further improvements.
  
  You may be interested in our Amazon Freevee option.
  
  Amazon Freevee is a free, ad-supported streaming service that allows you to stream premium movies and TV shows without purchasing a subscription.
  
  Amazon Freevee is currently available as an app on ********************************************* smart TVs (TV models 2017-2021), ** smart TVs (TV models 2018+), ******** (4th Generation & 5th Generation), Comcast Xfinity X-Class and *************** Xbox One and Series **** **** PlayStation 4, **** PlayStation 5, iPhone, iPad, ******* mobile devices, and Fire Tablets as well as through the Amazon website (**************************************).
  
  You can also watch the Amazon Freevee channel with the Prime Video app on smart TVs, mobile devices, Fire tablet, Echo screen devices, other major streaming devices. A Prime Video subscription isn't required to access Amazon Freevee within the Prime Video app. Freevee is only available on devices that support Ad-Supported channels.
  
  I hope this information helps! We look forward to seeing you again soon. 
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************