Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a cooler for my laptop on August 13th, 2023, the order number is 112-7169547-3605063. The package was delivered on August 17th, when I received the packet I tested it and start getting problems with it, I tried changing the cable, and it wasn't working, when I contacted customer service they told me that they cannot process a replacement neither a refund, I contacted it and requested to chat with a supervisor which I was refused to be transferred to, they said the supervisor can only be on calls. I called customer service and spoke with a lady who said that the best solution she can give me is to process a refund, but since the package was shipped to a freight forwarded address, I need to cover the cost of returns. Not only that, but I believe is not the best way to treat your customers.
Business Response
Date: 09/27/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Since this your order was sent to a freight forwarder, I'm not able to replace or refund the item. I recommend contacting your freight forwarder for more details. We don't have any more insight or information about this.

For more information about freight forwarders visit:

*****************************************************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 09/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution you are providing me is not satisfactory to me. However yesterday I chatted with a supervisor and they resolved the situation for me.

Sincerely,

*********************
Initial Complaint
Date:09/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged my checking account $7.99 for ********************** Video Channels and agreed it was fraud using my wifes debit card but refused to refund my charges and not allowing any further charges from this service unless I added my checking account to my ********************** account requesting very!!! personal information such as my drivers license and social security number. I refused to give them such incredible personal information and ended the call and contacted my bank ********** to make a claim and demand an investigation and refund my money and not allowing Amazon to ever allow a charge from this service again. Amazon refused unless I added my checking account information as stated above.
Business Response
Date: 10/08/2023
Hello,

I was able to find the charge on another customers account but, for security purposes, I am unable to share the details with you. If you still do not recognize this charge, please dispute the charge with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 10/08/2023
Not worth the $7,99 they unauthorized charged me.
Initial Complaint
Date:09/23/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com AWS Cloud Email Support charges $25 Month support and 99% only says to read the development guide that to hard fore the average person to figure out so most everyone has to Hire a Professional to make websites and Configure emails
Business Response
Date: 10/04/2023
Hello *********************,
We escalated this issue to our AWS Specialist team internally and they shall reach out to you directly for assistance on this matter.
Thanks for your patience and understanding.
Customer Answer
Date: 10/04/2023

Complaint: 20647884

I am rejecting this response because Paying $30 Month AWS Support 100% does not respond in 10 days and Support 99% Only says refer to the Developer Guide fore Linux Text Computer Code and Guide zero instructions on Control Panel. Amazon Support 100% Only Help Computer Programmers and it violates amazon policy to help the Average person could never configure DNS records so everyone has to Hire a Professionals. 8 times i gave AWS Support the Attached PDF list of Support Questions Amazon Never Respond

Business Response
Date: 10/08/2023
Hello *********************,

We escalated this issue to our AWS Specialist team internally and they shall reach out to you directly for assistance on this matter.
You may reach out to them directly by providing reference case 13897224731.

Thanks for your patience and understanding.
Initial Complaint
Date:09/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a **** Day planner The package said delivered and showed a photograph This is not my apartment never seen this apartment before and it appears to be a upstairs apartment I am disabled and live in a downstairs apartment I call amazon and they call me a lier about the package and refuse to refund my money for a missing package They stole me I want a full refund for a package I never got and canceled my Toto order
Business Response
Date: 09/26/2023
**************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive your Order. We value your feedback and we will pass it on to our logistics team.

Rest assured, we have processed refund today on Tuesday, September 26, 2023 at 2:15 AM (PDT)
Refund amount : $10.69 to Original Payment Method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 7th *************************************************** transit, I received refund. On June 8th the item was delivered I called Amazon immediately let them know I received it and would be keeping it. At that time they recharged my credit card and item was paid for.Three months later...they have now repeatedly ( 12 times) attempted to bill my credit cards for this item again. I have called FOUR times and spoke with several agents and two supervisors that have reassured me that they have taken care of the issue. Sept 18th-2023 I received an email from Miles ***** Leader) stating he has taken care of the issue and they have documentation that it was paid on June 8,2023 and I will NOT be charged again for it and added a 50 gift appreciation to my account for the stress of the situation.Sept 23, 2023 once again Amazon has attempted to recharge for the same product again on TWO separate credit cards, I immediately called again and was transferred between 3 different agents that kept telling me they were transferring me to a supervisor and never did instead I was put on hold for long periods of time. After 45 minutes of dealing with different agents the last one disconnected my call.This is beyond unacceptable and this company is not providing any recourse of stopping these attempted withdraws from my account, even after acknowledging that YES this was paid in June! I am needing assistance with this issue to get it resolved because I am being told by foreign agents that this issue is all taken care of but yet it continues.
Business Response
Date: 09/27/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 09/28/2023

Complaint: 20647764

I am rejecting this response because:

I filed a complaint against Amazon for continous attempted billing of a item that was paid for on June 8th,2023. They are still attempting to charge my credit cards for the amount that has already been pain in June. I have spoke with 10 different agents of the company including 2 supervisors . They all assure me it is taken care of and yet it continues.
Do I need to fill another complaint on this matter?

*********************************

Customer Answer
Date: 09/30/2023
Order #***-7545259-8070663
Email of account- ******************************************

Business Response
Date: 10/14/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

The order number that we received from you is invalid. We request you to please help us with the correct order.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:09/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A order from Amazon was lost order number 113-7350358-3229821.Amazon gave me credit and said if my order arrives keep it, no need to return it. The order arrived late and was defective. So I ordered the same item, Order number 113-3285638-9940269. I used the credit for the first order to pay the second order. Amazon said I'd receive credit when the first order was received back. Now they are not giving me credit, they say return the second order for credit. I've told them I was told to keep the order. I have a copy of the chat. They insist I return the second order.
Business Response
Date: 10/01/2023
Hello *****************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delayed delivery Experience of your order of "WORX WG801.9 20V Power Share 4".

Upon checking the order, I found that your original order was delayed by **** carrier while in transit due to issues at their end. We shall note this as a feedback and pass it along the appropriate team internally.

Your order was fully refunded for amount $65.68 September 4, 2023. We're sorry for the incorrect/false information that you received from our customer service representative over the chat conversation. We've initiated appropriate actions on the associate who provided the false information to you.

A total of $25.00 promotional credit was already issued as one time exception towards your account which was utilized for placing new order. Unfortunately, we're unable to issue any further promotional credit on this matter. We hope you understand our limitations.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3D printer and lightbar attachment through Amazon, which was advertised as "Free Returns". Approximately one week before the deadline of 9/22 to request a return the items stopped working and became inoperable. When I called Amazon on 9/22 and spoke with customer service they informed me a replacement or return was too late. I believe this is because they were in a different time zone. I initiated the return request successfully on Amazon.com and received an email to ship the item by 9/23. This morning I went to *** and successfully dropped the item off and received my receipt. When I called Amazon about the package costs I was told a new label would be created so I would not be responsible for shipping. They did not send me the correct label and I was left to pay out of pocket $43.92 to package the item in order to complete my return by the deadline. Since then I have received bad service from Amazon trying to resolve the issue. Each agent I speak to claims the return deadline has passed and is not reviewing the account to help me. The item has been returned and I am now waiting for a refund. I want Amazon to not only complete the refund from the return, but reimburse my packaging costs as the item is supposed to be returned free of charge.
Business Response
Date: 09/29/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 09/29/2023

Complaint: 20647597

I am rejecting this response because once again the issue is not being addressed. I have attached confirmation of the order number (114-9849445-8735451) and request you help resolve my issue. I checked the return status with my *** shipping tracking number and it was confirmed delivered back on September 27th.

Sincerely,

***************************
Business Response
Date: 10/05/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Weve received the item below and have issued your refund. Thank you for sending the item back. A full refund of $343.32 was issued and will be processed to your original payment method within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 10/05/2023

Complaint: 20647597

Thank you very much for supporting my return, I appreciate that very much. I want to also ask you to consider assisting me with the refunding or issuing me store credit for the cost of the shipping I had to pay out of pocket to return this item defective item to Amazon ($43.92). Amazon staff informed me there would be no cost on a phone call. I attached a copy of the receipt when I submitted this complaint and attached another copy to this email.

Sincerely,

***************************
Business Response
Date: 10/11/2023
Hello ***************************,

I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've issued the return shipping charge $43.92 that you incurred. I've added this in form of our Amazon gift card balance to your Amazon.com account.

You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 10/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 20th, I saw an email that said someone had signed into my Amazon account. I signed them out immediately, but yesterday (Sep 22) it said that I bought a 130$ digital gift card for Victoria's ******* The order was quickly archived so I couldn't see it, but I was still able to find it in my archives. They also put a stuffed animal and gift set in my cart, but they didn't buy those. The gift card was sent to ********************* and I have no idea who that is. I have changed my password, kicked out all devices signed in to my account, taken my debit card off of my account, and turned on double authentication. I just want a refund for the gift card that I didn't buy, but there is no option for returning or canceling gift cards. Also, the debit card that was attached to my account is my parent's because I don't have my own yet if that helps. The order number is # ***-6775251-2017022
Business Response
Date: 10/12/2023
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 10/12/2023.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account 4 days ago and will not tell me why. I was sitting at home and my ***** ****** said "unpairing and resetting all ******s", I went to log on to my ***** *** to see what had h***ened and it didn't work. Next I tried to log into my Amazon account which also didn't work. Shortly afterwards I got an email saying that my account was closed because I did not complied with their conditions of use. I called Amazon customer service on the phone and spoke to someone that said I would just need to verify my address information and it would be unlocked within 24 hours. I did this and submitted a copy of my debit card statement as well. I waited 24 hours and called back and was told that it was under review and I would need to wait an additional 24 to 48 hours. It has been 3 days since then. I have had multiple phone calls and no one has been able to tell me why my account was closed. I am unable to use the many smart ******s I purchased from Amazon because my ***** account does not work. I'm also unable to review past orders, which is necessary since several of them are business expenses. No one at Amazon has been able to help me and this is a major inconvenience.
Business Response
Date: 10/12/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
****
Amazon.com
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I FINALLY FOUND A SUPERVISOR TO CORRECTLY ISSUE MY REFUND THAT I NEVER RECEIVED ON 9/22/23 FOR ***** NUMBER **** AND HE DONE A GREAT JOB THE ONLY THING IS HE SENT IT BACK TO A PROVISIONAL CREDIT AND IT SHOULD HAVE WENT BACK TO MY GIFT CARD YOU ALL STAND BY YOUR POLICY THAT THE ***** GOES BACK TO THE SAME PAYMENT METHOD WELL THESE SHORTS AND SHOES SHOULD HAVE WENT BACK TO MY GIFT CARD, EVEN THOUGH THE REFUND WAS STUCK THEY STILL NEED TO CORRECTLY ISSUE THOSE FUNDS BACK TO MY GIFT CARD PLEASE CORRECT THIS ISSUE THANK YOU...
Business Response
Date: 10/05/2023
Hello Marquis,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, in our previous correspondence we have mentioned that the refund was issued to the gift card balance in your account.

A refund of total $71.59 has been issued to your gift card balance on Wednesday, September 6, 2023.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 10/12/2023
that is not true when your billing department is saying that it was sent to my debit card on September 10, 2023, I know that it was refunded on the September 6th but I didnt spend it, nor did I get go back to my debit card on September 10th as the billing department states and since you cant see past September 6th then what did i spend it on, you wont be able to find anything becasue it was not spent it left the system on September 10th when it was supposed to go back on my gift card, and since no one is on the same page, please refund my 70dollars please also look at the screen shots of my bank statement which is now closed I did not use the gift card it is stuck in your system so please refund me...
Business Response
Date: 10/31/2023
Hello Marquis,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

After reviewing they've informed us that refund was issued and processed already on Wednesday, September 6, 2023.

Refund was partially issued to your gift card balance and the rest was issued to the original payment method.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 10/31/2023
it was not refunded to my gift card as you can see the original form of payment was my gift card and it did not no back to my gift card as you can see from my screenshot i am owed 71.59...please show me where it went back to my gift card at cause this is the screen shot of my payments that i received
Complaint: 20647056

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 11/29/2023
Hello Marquis,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. I'm sorry for the inconvenience caused to you in this matter.

To make this correct for you I've added a gift card of $71.59 to your account. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 12/04/2023
when was this refund added to my account because it was neve rreceived and thank you for looking into this issue but i have not received the refund
Complaint: 20647056

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 12/08/2023
Hello Marquis,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern regarding the refund gift card that we added previously.

I've added the gift card to your account on November 29, 2023. The gift card balance of $71.59 is currently reflecting in your amazon gift card balance.

You can view your balance and usage history in Your Account here:

*************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 12/12/2023
thank you
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 12/12/2023
First off I have never been contacted by amazon before today, and a few hours ago which Im assume is a back to back email, I would like for you to get that understood, also I have never commited any violations pertaining to Amazonsreturns and refund policy, this return that I assume they are speaking of are a pair of polo shoes that were part of a 2 item order that were missing in the delivery whoever the amazon driver that took this picture took a picture of the polo sandals that were delivered by *** on 12/8/23 which were the only shoes that were delivered on 12/8/23 from the order ****, and I have never violtated anything pertaining to the return policy nor have I have I ever been contacted about anything that I violated, these are my christmas gifts that you have blocked me from for no reason and I am very ***et, I aleady have 6 arbitrations in process as we speak with banks that all have taken my money fraudulently, and they all are paying and for amazon to block my account with $243 on my giftcard balance and still owed $68.62 will surely get the ftc, cfpb, bbb, and the arbitration committee attention right around Christmast time freezing my assets because of a pair of shoes that you did not deliver, or if this is based on returns then what return order did i violate because I notified them of a order #**** that the wrong shoes were mistakenly sent back in place of some boots that I never received so if you recieved a different item during one return which i notified Amazon **************** that a wrong pair of shoes were sent back by acccident in place of some boots that i never received if thats the issue I notified you guys and also notified the better business bureau, that my son sent back the wrong item by mistake......I am definitely appealing this decision and I hope this doesn't become to a small claims issue, because you blocked funds to my kids 3rd Christmas fraudulently and this needs to be corrected quickly because I done nothing wrong, but return the same items I purchased if they were either too small too big or they were not my style please correct this before this this issue becomes a violation of my rights and as of 12/12/23 I am feeling like I am being violated because I am not able to finish my kids christmas shopping because this has to be a misunderstanding...
Customer Answer
Date: 12/14/2023
they have not replied back and I have emailed them over 5 times, yet i notified them when this happened and I also notified you, and they still blocked me and they are preventing me kids from getting their christmas they will not respond to the email that i have sent them never was I told that i violatted the policy until the 12/11/23, and they blocked me when they assusmed i had violatted but i notified them and i also notified you when it happend either the incident was my son sent back the wrong shoes in which i was never refunded or they had me fillign out several incident reports for the ******************* ****** shoes and i never received a refund for those either becasue my neighbor had the shoes so it was a misunderstanding which i have emailed them and they still blocked me for no reason

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Amazon.com is BBB Accredited.