Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of Apple AirPods on Amazon.com on October 11, 2023. They were delivered on October 13, 2023. Upon using the item for the first time I discovered they were defective; a constant ringing sound came out of them while powered on. I contacted Amazon to pursue a replacement, but they advised my only option was a simple return. I initiated the return on October 27, 2023 and purchased a replacement pair, again from Amazon, shortly thereafter. Upon receiving return instructions from Amazon, I noticed it was set for *** carrier pickup. I contacted Amazon to change the return method so that I could simply drop the package off somewhere, but they advised the only option in my area was *** pickup (this requires an adult to be present when *** arrives). I then spent the whole work week October 30-November 3rd at home, waiting for *** to pick up the package. They never came, not even once. Upon seeing a *** truck on my street on November 2nd, I asked the driver if hed take my package for return. He said no, & that I needed to get the shipping label from Amazon. I call Amazon, they tell me *** must pick up the item and that the *** carrier brings the shipping label. I called Amazon again to demand they offer an alternative return method since *** is not picking up the package, and they tell me my return window is now closed so they will not assist me or even accept a return at this point. I initiated the return within the proper window, followed all their instructions, and did everything within my power to return this item yet Amazon now refuses to assist or refund me. I spoke with customer service November 3, 2023 and required escalation to their highest available leadership, who told me they will no longer accept or facilitate a return since the return date expired (even though they acknowledged I initiated the return timely and the reason it hasnt been returned is out of my control).
Business Response
Date: 11/06/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-0151605-8817044.
I've worked with internal team for possible options and as per the update from team we can initiate a new return as an exception, however the return is only possible through *** pickup. I wish we had different options for return.

You can respond to this email with your consent, so that we can get this processed for you.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/23/23: I placed an order (#***-4789216-5938623) on Amazon.com. The item webpage stated that the item was in stock, and that it would be delivered (not shipped, but delivered) by 10/28/23.10/28/23: I had not received the item. I called Amazon to inquire. A representative told me that there was an "unexpected system glitch" and that it was a "mistake on the backend," which caused the item not to ship. The representative said that they would "fix it" and that I would "receive the item in ***** hours." They offered me a $10 promotional credit.11/2/23: I still had not received the item. I checked my order status on Amazon.com. The item had not even shipped. I called Amazon again to inquire. A representative told me exactly the same thing that the representative on 10/28/23 told me, nearly verbatim. I responded that this was not helpful and asked to speak to a supervisor. The representative went silent for a few seconds, then hung up on **** called back, explained what had happened, and asked again to speak to a supervisor. I was transferred from person to person, having to explain in detail what transpired each time, with every representative, almost robotically, simply repeating what all the other representatives had already said, again almost word for word. No one was able to provide any more information or offer any further solution.By this point, I was frustrated, and asked *IF* I cancel the order, and re-order it, can they offer me a further promotional credit (ie, courtesy store credit) on my account to use toward it, for their mistake and for the inconvenience all this has caused me. I was then told that they had already canceled my order, without my knowledge or permission, sometime in the very course of this phone call, and that because they canceled the order, it was as if it never existed, they no longer had any responsibility, and there was nothing they could, or would do. I told them this was unacceptable business practice and I would contact the BBB.
Business Response
Date: 11/04/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the order was delayed for the delivery and canceled without your consent.

We have reported this issue to our team to ensure a necessary action is taken to coach ******* who canceled the order to avoid it happening again in future.

Unfortunately we are unable to undo that cancellation on the order. I kindly request to please reorder that item. We'll ensure the order getting delivered asap. Our team have added $10 promotional credit on your account. It is still available and will be automatically applied at checkout when you place an order for the eligible item sold and shipped by Amazon.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/04/2023

Complaint: 20821132

I am rejecting this response because:
[Message below also sent to *********************************************** at business's request.]
_
Hello:
This is not satisfactory or acceptable. The $10 promotional credit that you mentioned was applied on 10/28/23 for the fact that, at the time, the order had not been delivered. It does not account for: 1) the further, subsequent delay that I called you on 11/2/23 about, when it still had not even shipped; 2) the cancelation of the order without my consent in the course of my call; 3) the extremely poor manner in which I was treated by your customer service representatives and so-called "concern team"; and 4) the significant trouble, inconvenience, anguish, and humiliation that Amazon has directly caused me, here. I have already laid out my expectations of the outcome of this case very clearly. Please escalate and advise further.
Additionally, I have personally spoken with quite a number of other customers of Amazon who experienced the same or very similar problems. We have found that Amazon's cancelations of unprocessed and delayed orders without the customers' knowledge or permission, in order to precisely avoid having to provide appropriate follow-up and follow-through (including customary promotional compensations or courtesy credits) on the unfulfilled orders due to mistakes on Amazon's end - as occurred exactly in the case here - are part of a long-term pattern, and indicate that this is a matter of formal policy and/or informal protocol by Amazon, and not simply isolated incidents of improper employee training.
In other words, you cancel orders you cannot fulfill (and likely already knew you could not fulfill, in the first place), raise the prices of the items based on algorithmic demand (which happened here, in fact), and put the onus back on your customers to re-order the items, at the higher prices. If the new order is processed, you make more money; if the new order is not processed again, we are back to square-one, and the cycle repeats. It is absolutely no skin off Amazon's back, since Amazon shifts all the burden plus more simply and directly onto its customers. And when customers rightfully complain, as happened with the folks I talked to, Amazon threatens them with account lockouts or cancelations - again, without their consent, or in some cases unilaterally superseding their protest - and they lose access to their credits, funds, order histories, reviews, and more.
These are a set of highly unethical business practices. In fact, they sound downright fraudulent to me.
What do you and your superiors have to say about that? Please advise on this as well, as soon as possible.
Thanks!
****
_

Sincerely,

*****************************
Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this chair because the description stated it was good for lower back support. the opposite was true and my sciatic nerve pain is at an all time high. Not only that, the chair itself shattered last week, causing my to hit the ground hard. The armrest is beyond repair, and the number that Amazon has listed for support is not in service. Not one on the chats is helpful and they won't proceed with any return because it's outside the 30 day window. In reading the products reviews more closely, it's a very common issue with the chair. Shame on Amazon for letting sure a poor quality product into their site.
Customer Answer
Date: 11/03/2023
ORDER # 114-1499161-7237058

Business Response
Date: 11/04/2023
Hello ***,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking I see that the order was placed on April 4, 2023 and the return window has already expired for the item.

At this point we will not be able to accept the return for this item. We request you to contact the manufacturer for any further assistance in this matter.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 11/07/2023

Complaint: 20821004

I am rejecting this response because:
Amazon hasn't provided any contact details for the "original business". They have a number listed that isn't in service, making it impossible to actually get information on who the original seller is. As far as I'm aware, Amazon most likely stored and sent this product, making them the actual seller.

Sincerely,

*************************
Business Response
Date: 11/08/2023
Hello ***,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern. Upon checking I see that the order was placed on April 4, 2023 and the return window has already expired for the item.

At this point we will not be able to accept the return for this item. We request you to contact the manufacturer for any further assistance in this matter.

Most manufacturers list contact information online. You may want to try doing a web search to find ?BestOffice 's phone number or website.

I hope this information helps. We look forward to seeing you again soon .

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 11/08/2023

Complaint: 20821004

I am rejecting this response because:
No contact information is available. This business is either a shell company for amazon to peddle poor quality products, or it doesn't exist anymore. Amazon again has proven to be an unreliable resource for proper vendor information and their product lasted 1/10th of the time a good office chair should last.

Sincerely,

*************************
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was suppose to receive a $20 credit for uploading photos on amazon per an email on October 28th, i uploaded photos and never received the email for $20credit. Contacted amazon thru chat and was told i wld receive a $20 promotional balance on my acct for items sold and shipped thru amazon. Never received the credit and have been on chat and called customer service and issue has still not been resolved. I was told theres no record of conversation and they wld give me a $10 credit.
Business Response
Date: 11/04/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the $20 credit for uploading photos on Amazon Photos app.

I see the credits were successfully added on your account on Nov 3 and a confirmation email was sent on Friday, November 3, 2023 at 12:44 PM (PDT), Subject line "Your $20 Amazon credit is now available".

It is still available on your account and ready to be used. This credit will expire at 11:59 p.m. (PT) on November 15, 2023.

Offer only applies to an order over $40 of products sold by Amazon.com or Amazon Services LLC (look for "sold by Amazon.com" or sold by Amazon Services LLC on the product detail page). Products sold by third-party sellers or other Amazon entities will not qualify for this offer, even if "fulfilled by Amazon.com" or "Prime Eligible."

I hope the above information helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 18th, 2023 I purchased a pool pump from a seller on Amazon. The pump stopped working in August. I checked the manual for a resolution and based on the manual i changed the fuse. The pump worked for about 2 weeks and stopped again at which time i changed the fuse again for the second time and it stopped again at which time i contacted the seller (IHUBDEAL) who sells thru Amazon. They advised there is only a 90 day warranty and refused to assist. I reached out to Amazon directly October 25th 2023 and was told that they (Amazon) would refund. I have enclosed communications which specifically say I would get a refund. Now I get an email at 12:54 am on November 3rd 2023 from Amazon saying I do not meet the criteria for a refund.
Business Response
Date: 11/05/2023
Hello,

We have denied the customers request for a refund.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on November 6th 2023.
Sincerely,
Amazon.com
Customer Answer
Date: 11/06/2023

Complaint: 20820900

I am rejecting this response because:
I continue to want to pursue this whatever means necessary as they committed to the refund via contact which I have submitted proof of. I will be filing a complaint with consumer affairs of *******. Through my research it appears the company Ihubdeal which Amazon is allowing to sell has many complaints regarding faulty equipment on their website as well as BBB website and others. It is unfair to the consumer for this company to continue selling equipment that is faulty and using a 90 warranty as a way of not standing by their product which they do not tell you about.
Amazon is allowing this to happen by allowing this company to sell on their website. All I want is what is fair nothing more nothing less.
Amazon made a commitment to refund via in writing

Thank you
Sent from my iPhone
Initial Complaint
Date:11/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My Amazon seller account was deactivated in error due to suspected relations with the seller account named Svi-World, which I do NOT own. The actual owner of the seller account Svi-World is ******************************* (email: ************************** She provided my Amazon seller account with marketing services. She had primary access to my seller account, including access to my Brand Registry cabinet. Initially, I was unaware that ******************************* owned any seller account, including the related seller account named Svi-World. I discovered it when ******************************* shared my brand with her Svi-World seller account and changed my phone number to a number associated with it. As explained by *******************************, she took these actions to optimize and expedite work under the Agreement for Marketing Services, as well as to improve marketing performance.The Amazon system triggered due to the same phone number, shared brand, and ASINs under it.The Agreement for Marketing Services with *******************************, who owns the seller account named Svi-World, is now terminated. The Svi-World seller account has been removed from my Brand Registry cabinet. The old phone number associated with ******************************* and her Svi-World seller account was also removed from my seller account. There are no relations between my seller account and the seller account named Svi-World. I attached the following supporting documentation to confirm my statements above: Agreement for Marketing Services; Termination Agreement; Services Provision Act; Invoice. Also, I attached my Plan of Action, which describes in detail the Root Cause and Corrective/Preventive Actions. Please review it to get more information about the erroneous deactivation of my seller account.Based on the above, I look forward to a positive resolution allowing me to continue serving customers through the Amazon platform. Sincerely, ***********************
Business Response
Date: 11/05/2023
Hello,
we have decided to reinstate this Seller's account and an email was sent to
them informing them of this decision on 5-Nov-2023. Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought item from Amazon on Oct 30. Stabilizing brace outdoor paid about ***** Few days alter seller dropped price to *****. I contact amazon to ask for price match... Amazon employee helps me with sending message. The seller responds telling me he will match item once I receive item. On Nov 2nd I find out Amazon has removed item. I contact Amazon customer service I'm told I will not receive refund til Nov 8, because that's when their system will allow it. Them I check the tracking.. Amazon says that on Oct 30 carrier has picked item up. I then check on **** and they say on Oct 31 label was created nad they do not have item. I contact amzon again try to file complaint I'm not allowed to. I ask for supervisor I get transfered to supersivor... he say the same then I tell him I'm gona file a formal complaint, he refused to give his name and hung up. Now it's simple, Amazon was well aware that an item should have never been sold through their page. They are aware of the fraudulent activity and still tell.me I will not get refunded till I receive the item... even as **** says they don't have the item even as Amazon says they do. Now I also requested to cancel my amazon prime due to this issue because int the last 30 days or so I've had the same issue. Now amazon is aware this is occurring and the rather hang up and not file a complaint... cause last time they got sued and lost.. and they know that keeping record of such events will be used in court against them.
Business Response
Date: 11/10/2023
Hello ****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: *******************.

I see that a refund of $26.92 is issued to your original payment method on Wednesday, November 8, *************************** 3-5 business days on your account.

Unfortunately we are unable to help you with the product while it is out of stock.

We will take a ***** feedback to mitigate such instances in future.

Thank you for your patience and understanding.

Regards,

*****************************
Customer Answer
Date: 11/10/2023

Complaint: 20820532

I am rejecting this response because:

Sincerely,

*****************************
Very simple stop lying I document the whole process and got ya by the *****... so f*** off... and u sent a response to my personal email... that says a lot... u would not even attach the bbb complaint number to the account cause u know it would affect ur company... u hide for now... but enjoy ... I documented everything... more then 3 time ur employees lied... to cover ir own a** good luck... I'm not done with u...
Customer Answer
Date: 11/10/2023
Amazon once again lying... that's all the do... that's y they keep losing members and lawsuits... the thing is I have record of everything... when all they need to do is be honest but they dint know how to... but they will blame the customer with out remorse... and say our policy states so... and *** ow they is lying... even the **** employee stated so... Amazon is #1 liar... and the courts have proven so too... good luck *******....got ya... and the item is not out of stock....
Initial Complaint
Date:11/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was deactivated due to being related to account named Svi-World. The real owner of Svi-World account is *******************************, NOT me. ******************************* was my Amazon account auditor in past.I attached the following supporting documentation to confirm this fact:Amazon Account Audit Agreement; Notice of Termination;-- Invoice The reason of erroneous related between my account and Svi-World account was in the following:1) The same phone number. 2) The same trademark information 3) The same ASINs ******************************* audited my account. The audit included checking all possible metrics and account information, including testing certain products and business product sales strategies. On September 3, 23, I noticed that ******************************* provides account audit ******************** for other sellers. As soon as I learned of this information, I immediately terminated the Amazon Account Audit Agreement (see Notice of Termination). I couldn't afford to put my account at risk of being related. On September 8, 23, my account was suspended related to the Svi-World account. He was unknown to me until I contacted ******************************* on September 29, 23; she said that it was her account. She did not provide me with any further information.I did my own research. ******************************* confused the login to her and my account and changed some of the information on my account. I saw that unknown brands had been added to my Brand Registry account, a phone number on my account that was unfamiliar to me. As I understand it, ******************************* tested a new marketing model and product line on my account and distributed the rights of an unknown brand to my account for this purpose. ******************************* also added to my inventory the ASINs required for testing.I immediately deleted the unknown brand from my account, as well as the phone number and ASN. I regret that I was so inattentive to my account information.I described preventive and corrective steps in my Plan of Action. Please reactivate my account.
Business Response
Date: 11/05/2023
Hello,
we have decided to reinstate this Seller's account and an email was sent to
them informing them of this decision on 5-Nov-2023. Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 50 - $25 giftcards for use in my business on 9/5/2023. ORDER # ***-1264592-2393065. They were scheduled to deliver next day. They shipped in 4 shipments. 3 of them delivered the 4th attempted delivery 3 times outside of my business hours and could not deliver. Amazon gave me the option to cancel the delivery for a refund. I took that option to cancel 15 of the $25 giftcards for a refund. The refund did not appear on my credit card statement the next month and I reached out to Amazon. They directed me to their "specialized team" that would reach out in ***** hours. After 3 days I had no contact and reached out again. Again it was the same situation. A week later I again reached out and was told the "specialized team" would contact me. I heard nothing back. I again reached out and was told that my refund would be processed in 5-7 days. A week later I still had no refund and reached out again today 11/3/2023 and was told to wait ***** hours for the "specialized team" to contact me for a resolution. I have no faith that there is a "specialized team" and this is Amazon's way of keeping my $375.00 and not reimbursing me for their error.
Business Response
Date: 11/21/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: *******************.

We checked with our internal team on this concern.

Unfortunately we are unable to take any actions on the order and request you to dispute the transaction with your bank to receive a refund.

Thank you for your patience and understanding.

Regards,

*****************************.
Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm already reached out to Amazon three asking them for a refund for my seller account because they make it impossible to actually sell your stuff on their website without going through hoops and battles to get there. I've asked for a refund because I don't want to sell my stuff on their website. They've given me the runaround and then finally they said they were going to give me the refund and I haven't gotten it yet and then trying to contact Amazon seller customer service is harder than trying to contact the dead. They make it so difficult to talk to someone, do difficult just to create and get verified, then so difficult to sell on their platform, it's one thing after another and before u know you, they want another payment from you and you haven't even been able to sell anything. This company is horrible to sellers. No ********* states are suing them. Amazon eventually got around to cancel my account but they have yet to issue my refund.
Business Response
Date: 11/06/2023
Hello,
You may no longer sell on Amazon.com. As a result, we are not able to assist with this request at this time.
Please review your performance notifications for information on how to resolve your account status.
You can view warnings and notifications we previously sent you about your violations via email by viewing the Notifications page in the Performance section of Seller Central:***************************************************************************************.
Once you have addressed the issues on the account, you may resubmit your request by emailing ***************************************.
Thank you,
Payments Specialist
Amazon.com

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