Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,442 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I purchased Amazon gift cards from Lowes to use and Amazon claimed it was fraud even though I showed them receipts and proof of purchase.Then Amazon shut down my account and kept the over &**** balance that was on my account.I would like to get my account back with the balance. Or a refund of my balance. Or refund with store credit.Thank you
Business Response
Date: 11/09/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 11-09-2023.
Sincerely,
****
Amazon.com
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ********* LUMIX GH6 camera from Amazon on June 4th, 2023. Order number is 114-2730151-0375458. I started a return with them on June 25th, 2023. They told me to prep the package for pickup by *** and I did, their *** person came by my apartment and they picked it up on July 11 according to their website tracker. I was told by Amazon support via an email on July 14, 2023 that I would receive my refund by Aug 17th, 2023. It is now Nov 11th, 2023 and I still have not received my refund.
Business Response
Date: 11/09/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've informed us that our return center hasn't received the item. Hence we are unable to issue refund for the item.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 11/10/2023

Complaint: 20821969

I am rejecting this response because:
When I initiated the return, I was told by the Amazon chat representative to arrange for a *** pick-up. The *** person picked the item up, and your system even shows that they did (my screenshots). It is not my responsibility to manage Amazon's shipping partners and their negligence in losing my package or mishandling its delivery. I even told the Amazon chat representative at the time of arranging a return, that I specifically did not want *** pick-up, and that I wanted to take the package to a *** store myself. The chat rep told me I could not do that, and that a pick up was the only return method I had, which led to this problem-- I see that as entirely Amazon's fault.
I did what Amazon asked to process the return, I no longer have the item, *** has the item, I should be refunded because it's not my responsibility to go chase down your shipping partner, whom I did not even want to use in the first place.

Sincerely,

************************
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attn: Better Business Bureau Requesting a Refund for purchased products To Whom It May ********* am contacting you requesting help to get a full refund from amazon.com for the purchase of five ** All-in-One ******************I purchased four of the 2022 Newest ** All-in-One Desktop, ****" FHD ************ Athlon Silver 3050U, 12GB DDR4 RAM, 256GB PCIe SSD, WiFi, HDMI, Webcam, RJ-45, Wired Keyboard. *** purchase date was on 6/12/2022 and I paid $2429.64. Order#**********-7269849. I purchased one of the ** All-in-One Desktop, ****" FHD ************* Pentium Silver J5040, 32GB RAM, 2TB PCIe SSD, HD Webcam, HDMI, Media Card Reader, Wi-Fi, ******************** Windows 11 Home, White on 5/5/2023 and I paid $709. Order #***-3010319-4239443 *** computers were purchased for my children who are homeschooled. *** computers were in excellent condition and kept in a safe classroom setting. After using the computers and them working fine, suddenly three of the four computers purchased on 6/12/2022 crashed at the same time, while performing an automatic update. *** computers would no longer work as intended. *** Internet and power were working fine. *** computers gave an error that the **** update failed. We immediately, disabled the update on the fourth computer purchased on 6/12/2022 and the fifth computer purchased on 5/5/2023 to prevent the computers from updating or crashing. I contacted the manufacturer ** on 8/30/2023 to resolve the issue. ** requested that I pay $150 for each computer to be looked at and not guaranteed to fix. *** computers would not work so they could not be addressed remotely. I didnt agree with that solution because I didnt have the financial resources to spend more money. *** computers are in excellent condition, and it is not our fault the computers crashed suddenly out of the blue indicating a **** update failure. *** computers would not load for me to do a **** update by USB from the ** website because there was more than one update, and the computers were not working and would not load to get required information in the computer. I did not want to risk the hard drive failure as the website stated would happen if you use the wrong **** update.I continued to communicate with Amazon to resolve the issue. When I requested a refund from Amazon, I was told I would receive $3186.50. I was informed of this on several occasions by phone and it was confirmed by email on 8/30/2023 and 9/12/2023. Due to this communication and reassurance from Amazon, we purchased replacement computers because this happened at the start of the school year. We had no other computers for my children to attend their online classes. This caused a lot of stress on my children, and we were left to scramble to fix the problem. We thought the problem was resolved after speaking with Amazon and being told numerous times that the issue was resolved, and we would receive the money back in 3-7 business days. ***n we were told another 10 business days to receive the full refund and now it has been over 2 months. Amazon then said they reached out to PConline. I was instructed to return the merchandise because my return was accepted by PConline, an email was sent with a prepaid return label for one computer, and I paid to ship four computers by **** Amazon did not notify me of any restocking fees. Restocking fees were never mentioned. We were told we would receive a full refund for $3186.50, when we returned the computers back to PConline.We received notification the computers were received by the seller on 10/2/23. A refund was issued for $153.65. PConline had taken $3032.85 for a restocking fee. I knew this amount was incorrect. *** computers were in excellent condition, all the accessories were included, and it was in its original packaging. *** restocking fee was basically the original cost of the computers. It makes no financial sense for us to send (1) computer only six months old and (4) computers only one years old, in excellent condition back to the seller only to receive $153.65 refund. We could have had these computers repaired and sold them for way more and not be facing an even bigger financial burden. I immediately reached out to Amazon about the incorrect refund amount. I filed an Amazon A-Z claim on 10/2/2023. I tried to reach out to the seller, PConline, via email and left phone message to resolve this issue and no response for several weeks, On 10/6/23, I spoke with amazon customer service and was informed to send a refund request to ********************************** and I have not received a reply. On 10/11/23, I spoke with customer service and the agent sent an email response from Amazon to PConline about an incorrect restocking fee of $153.65 for the return of (5) ** ****************** On 10/16/23, I followed up on the reply to the seller and spoke with several agents and was informed to send a reply to an email sent to me on Oct 4, 2023 from **************************** to resolve my refund issue. On 10/16/23, I responded to **************************** explaining my issue and provided proof of emails, receipts, and pictures.On 10/17/2023, Amazons Account Specialist Team, replied by email that the seller stated the computers were severely damaged and I provided proof that the computers were in excellent condition, all the accessories were included, and it was in its original packaging when returned. *** computers were used in a homeschool classroom and Only 3 computers were defective and stopped working correctly due to a failed bios update and not because of being severely damaged. After filing an Amazon Appeal that the computers were not severely damaged, later the same day on 10/17/23, Amazons Account Specialist Team, replied by email with a totally different response, stating that the seller states the computers were never received. *** seller responses received on 10/17/2023 are false statements and this is committing acts of fraudulent transaction. I have provided proof of the *** delivery receipts that all (5) computers were received by ***** **** on 10/2/23 and 10/3/23 and the packages were not reported damaged to **** On 10/18/2023, Amazons Account Specialist Team replied by email again that I was contacted to better understand the activity on my account and consider my issue closed, but my experience has not improved, and my issue has not been resolved. I have returned the computers, but I still have not received my full refund of $3186.50 as promised by Amazons customer service leadership team.On 10/23/23, I sent an email requesting a response from an someone in Amazon Management Team to resolve my refund issue. On 10/24/23, I received a response from Amazon Executive Relations team that my account was reviewed, and the refund was calculated correctly, which is incorrect. I have talked to several agents and 3 Supervisors in Amazon customer relations ***************, Zemma about a full refund. We have received several inconsistent fraudulent responses from Amazon account specialist representatives via email stating that seller said the computers were damaged and later the same day stating the seller said they never received the return, even though the seller never responded to amazon emails, and never responded our emails, or our phone calls/voice message to date. Amazon is the responsible party for giving me a refund, due to misleading me into sending our computers back and expecting a full refund. This misleading information from Amazon is fraudulent and dishonest business practice. Amazon has caused a strain and financial burden on an honest homeschooling family raising five children because we purchased new computers for school, under the impression of receiving a full refund.I look forward to resolving this matter and receiving the full refund of $3186.50, promised by Amazon and the shipping charge of $112.32 for the return, a total of $3298.82. *** proof of email correspondence from Amazon is attached.
Business Response
Date: 11/09/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing, they've informed us that the item was returned after the return window, hence restocking fee was deducted from the refund.

We are unable to issue refund for the restocking fee in this case.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 11/14/2023

Complaint: 20821900

I am rejecting this response because: Amazon customer service was already made aware we were out of the return window before the return was approved by the seller and initiated. Amazon customer service never informed me nor mentioned at any point in communicating there is a restocking fee from the seller. We were under the impression that amazon will refund our money and not the seller. We were misled to believe we will receive a full refund after returning the computers. Please reference the attached document (amazon_returns_hp_computers_emails_aug30_oct24.pdf ).

The attached document clearly justifies that we were informed by amazon customer service to receive a full refund of $3186.50 to our original payment method and there are no statements indicating a restocking fee. The attached letters are proof you did not acknowledge restocking fees, which are not mentioned in any correspondence with amazon customer service. We have communicated the same message that your customer service representative made a costly error that caused us to lose $3,186.50 and the computers we paid for. This is wrong and amazon agents have been negligent in their performance. All we ask is for a full refund of $3,186.50 or have our computers returned back to us.

Sincerely,

*******************************
Initial Complaint
Date:11/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the Amazon irresponsibility that led to the listing deactivation. My listings, namely ASINs B0CJLX95WF, B0CJMC765Q, B0CJM9G35W, were deactivated due to the complaint (ID: ***********). Based on the provided information, it appears that the complainant, ************************ has made a false claim of patent infringement against me and Amazon has removed the listings in error. As a result, we are suffering economic harm due to the loss of sales and request that ASINs BB0CJLX95WF, B0CJMC765Q, B0CJM9G35W be immediately reinstated.The attachments show that our products are not in violation of the complainants utility patent and that our listings. I have attached legally certified evidence which confirms that the production process were and remain unique.Amazon has declined my appeals, stating that we should wait for a retraction from the rights owner. I cannot provide a retraction from the complainant because he is not the rights owner of my goods. Amazon did not try to investigate and find out that we sell DIFFERENT items. We had done deep and detailed patent research comparing their patented utility to my products and have confirmed that they are entirely dissimilar.I emailed the complainant on November 1, 2023 and included the legal document with a detailed explanation of the issue, but no response has been received to date.Infringement Department and I sell totally different items. He falsely claimed that we are in violation of his utility patent. This patent does not cover our product, as the patented utility is entirely different from ours. Lastly, I have also attached a recent purchase invoice (see Invoice) to show that we are legitimately purchasing the goods directly from our manufacturer.I respectfully ask you to take into consideration the attached documents and reactivate ASINs B0CJLX95WF, B0CJMC765Q, B0CJM9G35W immediately.Best regards!
Business Response
Date: 11/05/2023
Hello,
Thank you for bringing this matter to our attention. We will investigate the details you provided and respond accordingly to the seller after the review.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/06/2023

Complaint: 20821816

I am rejecting this response because: Amazon broke a number of rules, which I describe below:
1. Amazon has accepted a complaint from a third party. The right holder of the patent asserted in the complaint is *************************** Domestick. Not the fictional Department, which has nothing to do with the owner. The mail states ******************************** The owner of the company Abmil LLC is another person. Therefore, the department is fake.
2. My listings were removed silently, without any notifications from Amazon. Only at my request, after some time, Amazon sent a notification, which indicated 8 asins, of which only 1 was mine.
3. The notification does not contain correct information about the complainant, only a fictitious mail and the name of a pseudo-department. The letter does not contain the company's business address.
4. The complainant completely ignores me. I have written to them 4 times, but have not received any response. That is, someone benefits from my listings being inactive. They are not interested in resolving the dispute. They deliberately block my listings with complaints.
5. I still do not have an appeal button in my account. I can't legitimately appeal this complaint because there is no button. It's been a week now, but it still hasn't appeared.
I am very outraged that Amazon has accepted a complaint from a stranger who specifically filed it. No one is going to answer me. They ignored 4 of my letters. I have not received a single response from the complainant.
As long as Amazon doesn't give me a button to appeal, as long as strangers who have nothing to do with the patent complain about my listings, I lose money. Because my product is in the warehouse, the listings are blocked, and I can't appeal. I'm losing income because of Amazon's mistake, who accepted a fake complaint!!!
Who will reimburse me for these funds? No one. Therefore, I am asking you to reinstate my listing as soon as possible, as I have provided evidence that my product does not infringe the patent mentioned in the letter. I have every right to sell the goods produced by my manufacturer/supplier.

Sincerely,

*************************************
Customer Answer
Date: 11/20/2023
Greetings!
According to the notification I received from Amazon, they requested to provide a court order, temporary restraining order, or confirmation from legal counsel to confirm that my product does not infringe the complainant's patent. However, U.S. law does not require the submission of the above documents. It can be concluded that Amazon is demanding them illegally.
The complainant did not *** against me. So I have not received a TRO or any other court orders. I only received a patent infringement report within the Amazon system, which is not a legal basis. Therefore, Amazon seems to be acting as a court, deciding where there is infringement and where there is not, completely contradicting the U.S. legal process and legislation.
You have only considered the text from the complainant, where they described potential patent violations, without any supporting documentation. Meanwhile, my arguments are completely ignored, and I must provide legal documentation. Thus, you discriminate against me in this dispute, as you do not consider my arguments without legal documentation (court order, TRO). However, with no is***s, you accepted the report from the patent owner, who did not provide the same legal documentation.
Besides, the complaint was the complaint was filed not by the rights owner, but by the unknown department.
I am very disappointed, but I will be forced to file a request with the Washington State ************************* about unfair competition on the part of the complainant and about Amazon's complicity, where it covers up the thief, does not withdraw the complaint, ignores inquiries, abuses me as a seller by removing the button to appeal, which is a violation of US law, since every citizen (resident or non-resident) has the right to appeal any decision.

Moreover, I contacted other sellers against whom complaints had also been filed, whose businesses were suffering at the hands of the fraudster. We are ready to file a class action lawsuit against both the complainant and Amazon for complicity in the fraud. I have repeatedly informed you of the complainant's fraudulent activities. In addition to the report, I provided arguments to support this.

I kindly ask you to reactivate ASINs BB0CJLX95WF, B0CJMC765Q, B0CJM9G35W immediately.

Best regards!
Business Response
Date: 12/10/2023
Greetings from Amazon,

Since it is needed enforcement action to be taken on the Account, the complaint details have been sent to inf-escalation-transfers@

Best regards,
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are two matters here:Recently, via the EBT/SNAP promotion, I re-enrolled in Amazon Prime. Upon finding a link, for an Amazon Photos promotion, I was informed that this was not available to me. An e-mail was sent to Amazon and no one replies.The return shipping charges, for an item, were to be paid up front, by me. There would be a reimbursement of $3.99, which was referenced in the instructions. Given that this contained a lithium ion battery, it is a hazardous material, and could be sent via limited shipping options. Them total cost is shown in the digital receipt from the ************ Speaking to 4 Amazon reps - plus one that was disconnected , due to a poor internet connection - I was informed that this would be - and that it was - applied to my Promotional balance. The sum of $13.99 is what I showed in the receipt, and $14 was promised to me. Although I kept requesting that it be added to my gift card balance no one listened. The attached screenshot shows the promotional balance from my account.
Customer Answer
Date: 11/03/2023
The only order number is: 111-4504765-3621001. Kindly proceed with the complaint. Thank you.
Customer Answer
Date: 11/04/2023
also include the fact that I added my VENMO account. This should have triggered a $10 promotional credit, which was never applied. In lieu of opening a new complaint, this also needs to be taken care of,

Kind regards,
*************************

Customer Answer
Date: 11/04/2023
PS -

When I tried to receive a credit, for completing the steps in the screenshot, it shows that I am not eligible.

Business Response
Date: 11/07/2023
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern. We would like to review the Amazon Photos promotion that you've mentioned.

We request you to share the details and the link of the promotion, so that we can review the issue and assist you further.

Also we request you share the order number which you want to return.

Rest assured, once we have the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get a refund since September 4th. I have contacted both Amazon and Chase credit card several times. I have given ***** all the documentation they need but apparently no one can take time to actually read/look at it. Amazon several times acknowledged they received my return, stating I would receive my refund in 3 to 5 business days since September. The item purchased was a projector from Amazon using my Chase Amazon Prime credit card. However, the projector stopped working correctly so I sent it back to Amazon and purchased another one (exact same model). The 1st projector was refunded. Unfortunately, the 2nd projector had the same problem so I sent that one back to Amazon also. I never received the refund for the 2nd one. Originally ***** refunded me for the projector but then charged me back stating I already received the refund from Amazon. I contacted ***** again explaining the refund they were referring to was the 1st projector not for the 2nd projector that was returned. The Chase Amazon Prime credit card utilizes Amazon order numbers and links you directly to each order making it easy to track your Amazon purchases and refunds. However, whoever processed the charge back did not look at any documentation that ***** utilizes so once again I provided them with the documentation for both projectors so they could clearly/easily see that I purchased 2 projectors and returned both but only received 1 refund for the 1st projector. This should be easily resolved if someone would take the time to look at documentation they have on ******* side. Apparently ***** cannot figure out their own information so I once again provided documentation showing 2 projectors but only 1 refund. At this point I don't know how to get someone at Chase to look at the documentation or how to get Amazon to stop saying 3 to 5 days every time! I am requesting your help with the refund I am due plus any interest or charges incurred due to Chase/Amazon delaying the refund.
Business Response
Date: 11/07/2023
Hello,

We have denied the customers request for a refund on order 111-1221638-2970658 as the return status remains 'Not Received'. We have raised a request with our Returns team to confirm on the return status before proceeding with any action. The usual turn around time for them is 24 hours. We request you to wait for 2 business days for us to confirm and get back on the reason for not issuing a refund on this order.

Kindly request the customer to wait for our response on the return with an update.

Sincerely,
******
Amazon.com
Customer Answer
Date: 11/13/2023

Complaint: 20821691

I am rejecting this response because:
Because Amazon didn't look at the provided documentation and when I call Amazon verify I am owed a refund. I have been waiting for the said 3-5 business days since September 10th!!! It shows right on Amazon's website return started and I will receive my refund when the receive the projector. There is proof that Amazon received the projector and Amazon's employees see it was returned!!! It seems Amazon can't pull their heads out of their a***s (sorry I don't know how else to explain it) long enough to look at the documentation and see it is 2 different order#'s and Amazon only refunded the 1st projector ordered not the second projector ordered!!! See attachment again!
Sincerely,

*****************************
Business Response
Date: 11/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for order 111-1221638-2970658.
I've reviewed the options available, at this moment we are unable to issue refund to original payment mode, due to amount of time lapsed from the date of placing the order. However, as an alternative I can issue a gift card for order total $211.99 on your account, so that you can use the same with your next orders.

You can respond to this email with your consent, so that we can get this processed for you.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 11/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from amazon.com. They told me it was delivered but I never received the package. For months I have been working with the company to get a replacement or refund, but they have not provided either. Essentially, I paid for an item that I never received. I filed a police report per their instructions, and they still did not help me. They told me they would help me if I reached back out later in the year after time has passed, but when I reach back out they told me it was too late and they could not do anything for me.
Customer Answer
Date: 11/03/2023
Ordered on July 11, 2023 Order# 113-2084391-8486647
Business Response
Date: 11/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-2084391-8486647.
I've worked with our internal partner team for an update on the order. After careful review, we are unable to process the refund on the order, due to the time lapsed from the date of reporting the incident.

The report submitted needs to be validated within the timeline set for the order and as there was no communication after August 9, 2023 we were unable to verify the report submitted.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never been able to utilize my points earned on **************** Amazon credit card on Amazon Website. I get an error each time saying that I cannot use the points at this time. Contacted 11/3/2023. Contacted both **************** and Amazon Business.I was told to redeem points earned on **************** credit card I needed to utilize Amazon's website. I spoke with customer service at ********************** and was told that there was no manual override, they did not have the ability to allow me to use points that were on my credit card and linked to Amazon. They could see that the points were there and available but they could not manually override the software system to allow me to utilize the points. I believe they are falsely advertising that points earned can be utilized at Amazon. You can earn points but it is impossible to use them on the Amazon website. Through **************** you can redeem purchases utilizing points (to reduce your payments), but that is not the same as utilizing the points on the Amazon website.If they advertise you can use points earned on the Amazon Website and then don't allow you to actually utilize the points that is false advertisements. I have stopped all Amazon purchases and would simply like to cash out the points I have earned. I hope they can be forced to stop their false advertisement or at the very least build into their system an override so that points can be manually given to customers when they have a software issue (I'm trying to be generous and assuming it was a software issue for me as to why I couldn't use points, but it could be a more general issue).
Business Response
Date: 11/04/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to points redeem. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've shared your experience as a feedback with the appropriate team for their consideration, so that we can work on providing more flexible options on points redeem.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 2, 2023, I ordered groceries on an *** card and 2 days later $50.49 of invoice amount was put on a debit card. The money on that debit card was for bills. I thought that someone had stolen the card number, so I call the card company and they automatically canceled the card. The order was cancelled and I have not received a full refund.I cancelled the amazon order and the *** refund was issued on Jun 10, 2023. I never received a refund for the full amount. I have called many times. About June 12th, I was told that I would receive a check in 6 weeks. I have never received a check.On November 3 2023, I was told that they could not send a check or they would work on it. The $50.49 was added to gift check. This was not my mistake and my bills will not accept gift checks. I need my money for bills.The card replacement was $5.95. I also had a $38 late fee. Added to the $50.49 that makes $94.44. Please send a check in the amount of $94.44 to *********************, **************************************************************************The Amazon.com order number is 112-4734940-6677033.
Business Response
Date: 11/04/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for the order 112-4734940-6677033.
Kindly, help us with the snapshot of the statement for the overdraft fee or late fee $38, including the charge for $5.95 by responding to this email, so that we can review it and help you further.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/08/2023

Complaint: 20821493

I am rejecting this response because:
In response to the refund for the order 112-4734940-6677033:
1. Please make no mistake; this incident is not an inconvenience,its a hardship.
2. The card that amazon wrongfully used is online. The information amazon requested follows:
06/04/2023 07:23 am Card Replacement Fee -$5.95
06/04/2023 07:21 am Signature POS Purchase
AMZN Mktp US*0T3KN9EK3 Amzn.com/bill WA ** -$50.49
3. The bill that incurred a late fee was a paper statement and is no longer available.
4. Please send a check in the amount of $56.44 as soon as possible.

Sincerely,

*********************
Business Response
Date: 11/20/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for the order 112-4734940-6677033.
Upon review, we see our team has responded on check request and it has been issued for $50.49.

Check refunds are sent from our ******* offices, using **** Mail for domestic addresses and Airmail for international addresses. It can take 2-4 weeks for your check to be processed and delivered.

At this moment, we are unable to issue refund for card replacement and late fee.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 11/21/2023

Complaint: 20821493

I am rejecting this response because:
1. I was promised a check once before, I'll believe it when I see it.
2. This issue was not my fault
3. I incurred expenses because of this issue, namely $5.95 to replace the card amazon used; not to mention the late fee.

Sincerely,

*********************
Initial Complaint
Date:11/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Years ago (probably 6 or 7) I created a Free Tier AWS account in order to test connecting to a database. I never used it and just forgot about it, because it was a free tier.A year or so later, I notice charges on to my bank account for this service. At that time, you could contact Amazon Web Services by phone, and I spoke with a billing rep that said the account would be closed and I would be retroactively reimbursed for the charges. This never happened, and I am still being billed monthly for the service. It is impossible to speak with anyone at AWS now because they have no phone number. I have sent several emails requesting a phone call in order to resolve the issue and they persistently tell me that I need to log into my account before they will begin to address the issue. I have no idea what my login info is now, but I keep getting the same email response that I need to log in before they will consider my issue.I have been billed thousands of dollars at this point for a service I never used and was supposed to be a free tier in the first place. At this point because I don't know the original login and they refuse to talk to me, I just feel trapped.I am apparently just caught in an infinite loop with no hope of resolution. This has been and continues to be a stressful situation that has cost me a lot of unnecessary money. The fact that Amazon won't call or refer me to someone that can help is frustrating, and this bullying tactic to continue to fleece me for a service I never used should be illegal if it's not already.
Business Response
Date: 12/10/2023
Hi *****,

I've received an update that you provided the information requested via the BBB site, however please ensure you are updating your support cases to ensure the quickest resolution possible. You can find your support center following the link below:

***************************************************

As mentioned previously, our security and privacy policies prevent us from sharing account and billing information unless signed in to account directly when contacting us. We reviewed the information that you provided, and we have contacted the email address that is registered on the *** account that was charged. The email has the following subject line:

Your *** Account Charge

For information about the charge, check your other email addresses. Should you be unable to locate the email, you will need to contact your bank to discuss possible options to stop the charges/refunds.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/14/2023

Complaint: 20821426

I am rejecting this response because:
Amazon insists that their policy prevents them from correcting the issue with their accounting: i.e. that I am continuing to be billed for a service I have never received. This has been going on for several months, and the total amount I have paid for a "free" service exceeds $1,000 by now. The whole point is I don't have access to that email anymore and don't know my login.
I have provided all of the banking and transaction info they should need to stop billing my account and issue a full refund. They continue to refuse to do so based on the broken "policies".
Amazon refuses to call me and resolve the issue. There is no contact phone number, so I continue to be emailed from addresses that do not receive replies. And I continue to have money taken out of my account every month, again for a "free" service that I never used.
Noting is resolved so the case remains open.
Sincerely,

***********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.