Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

• 

  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package not received to ********** placed an order ORDER # ***-5990211-7401805 that was not supposed to arrive till Saturday 11/4. It was then updated to 11/3 between 5pm and 7pm. I then looked and it said between 5:30pm and 7:30pm. I checked your site again at 5:20 pm to see if your delivery person was near and nothing was on the map. I looked out the front door at 5:40pm and found no package. I then went to check your site again to see if the delivery driver was nearby and it said package delivered with a picture of a package in the middle of the porch. I then looked out my door again and there was no package. I called your company and they told me sometimes the driver takes back the package. I then asked why is saying delivered. I told them should I call the police and they said not to because the driver may come back. I thought this whole situation is not right. I asked my neighbors if they saw the driver are anyone on my porch. They said they did not see anyone. I called the police anyway to make sure I had a report. I then called your customer service back and talked to ******. He said he was going to order a replacement and it would take 4 hours and then I would see it on my orders. Well I waited the 4 hours called your customer service back and talked to ***************** said a replacement was never ordered and that to wait until Monday at 6pm to call back. This whole thing has really been upsetting. The package in the picture shows the package open and no one even knocked on my door per instructions when being delivered. The package was placed in the open. I have always been able to track the driver on your map and never saw it once saying how many stops away. When the police officer came and took the report he said sometimes the drivers get followed. I said all the driver had to do was knock on the door. The officer said the drivers are always in a hurry. My thing is why is customer service telling me different things. I am home all day and retired and look out for anything being delivered. Officer ******* 262 took the report 23-1651 *********************** ************* phone ************. I have no idea if the package was stolen or the driver took it back. I live by myself and neighbors on each side said they saw nothing. When I used to work I had packages delivered and never had a problem and be at work all day. Now tonight with in 5 minutes no package. I know the last two times *** delivered the package. They also take pictures now but put the package by the door, out of sight, and always knock. I no some of your other drivers would knock. Tracking ID: *************** I sent this to ******************* and all i get is computed replies with no help at all. I have contacted this company several times with no customer service.

  Business Response

  Date: 11/06/2023

  Hello *******,
  
  I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding an order placed on our website.
  
  Upon reviewing the tracking shows that Amazon has recorded your package as delivered on November 3, 2023.
  
  We recommend checking with your neighbors, unless you have health or safety concerns about doing so, members of your household, or if applicable, your workplace reception, to find out whether they've taken delivery of the package on your behalf. 
  
  Occasionally, packages that are at first thought to be lost turn out to have been left with a neighbor or an out of sight location.
  
  We understand that a photo was taken at the time of delivery, but before we issue a concession we want to ensure that we have investigated all options on where this package could have been left as someone in your household could have picked it up, or it was left at a neighbor's house.
  
  If you haven't received your package by Monday, November 6, 2023 at 6:00:00 PM Central Standard Time, please contact our customer support team and they can investigate this delivery further.
  
  If your order arrives in the meantime, you don't have to contact us.
  
  You can contact **************** by using the following link:
  
  ****************************************
  
  Thank you for your co-operation. Have a great rest of the day!
  
  Regards,
  
  Vishal
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20825846
  
  I am rejecting this response because: Nothing still has been done. I contacted your customer service again after 6pm on Monday 11/6. I was transferred to three different people with no help. The last person said I have to wait for an email that I am supposed to get because that part of the department does not take calls. No one can explain on why the picture shows the package being opened. Why I was promised a replacement. As you can tell the person who replied to my first message did not even read what was stated. It was just a self generated message. Please have someone contact me on what is going on with this. I have now contacted my credit card company on this matter. They also are contacting Amazon on why my items were not delivered My credit card ***** said they would take care of it if Amazon does not. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/07/2023

  Amazon refunded me today Thank You

  We're writing to let you know we processed your refund of $97.31 for your Order 111-5990211-7401805.
  
  This refund is for the following item(s):
  
      Item: The Batman Adventures Omnibus
      Quantity: 1
      ASIN: 1779521197
          Reason for refund: Item not received
  
  
      Here's the breakdown of your refund for this item:
  
          Item Refund: $82.93
          Item Tax Refund: $3.92
  
      Item: Funko - Figurine Marvel - She Hulk Glow in The Dark Exclu Rock Candy 15cm - 0889698126717
      Quantity: 1
      ASIN: B06XPW5M7G
          Reason for refund: Item not received
  
  
      Here's the breakdown of your refund for this item:
  
          Item Refund: $9.99
          Item Tax Refund: $0.47
  
  We'll apply your refund to the following payment method(s):

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Senville mini split unit from Amazon on 9/18. We paid to have it installed. 2 weeks after purchase it began to freeze up. I contacted them and was sent replacement parts and told they would pay for the service fee that was $460. They never responded. Instead the refunded the $460 back to my Amazon purchase after complaints. A few days later the unit freezes again. I contact them and hear nothing. Crickets constantly. I have reached out to Senville as well as Amazon 4-5 days a week and I continue being told I will hear a resolution in ***** hours but here we are 6 weeks later with no resolution. The unit flooded my brand new bedroom floors because it defrosted all over the floors. I have video evidence. At this point I have $819 invested in a unit that doesnt work and has caused damages to my home. I want a full refund on the unit. I dont want $819-$460=360. I had to pay $460 for repairs plus $819 for the unit. I was refunded the $460 but I want the $819 For the faulty unit that flooded my house. They are lucky Im not pursuing cost to replace floors at this point. I purchased this through A-Z guarantee and they have not held their end of the deal

  Business Response

  Date: 11/07/2023

  Hello,

  
  We have reviewed the claim raised on order 111-5449769-2489815 and have requested the buyer to return the item to given seller's address in order to get a refund.

  
  Thanking you,

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20825672
  
  I am rejecting this response because:
  
  I cannot afford to ship this item back and I have no way to transport it back as a single woman. I have not only lost money from having to get it repaired but from having to have my floors repaired as well. This item is so heavy it was delivered by an 18 ******* through freight shipment where they had forklifts. The return shipping alone will cost me hundreds of dollars and this is not my fault so therefore I should not continue having to sink money into this. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Amazon Support Team,We opened two separate Amazon Pay accounts for two separate businesses, one Amazon Pay account for each business. Below are a list of the businesses and associated Amazon Pay account.Elite Royal Honey LLC EliteRoyalHoney.com Merchant token is A2ZEQHW5PV8ZLZ ************** LLC USRoyalHoney.com Merchant token is A35KP0IN36NYH4 We are a reputable business that operates based on trust and customer satisfaction. We value each partnership we make with all suppliers and service providers. We never intentionally try to break any rules or violate any polices with anyone because as we dont like our policies to be violated so we do our best to respect others policies.Two weeks ago, we received email notifications that the two Amazon Pay accounts we have were deactivated without any specific reasons. From our experience as merchants, we know that each payment merchant account must be used only for one business and one website, so we opened two Amazon Pay accounts. We are not aware if this violates any of Amazon policies.We will greatly appreciate it if our accounts go through manual review and let us know if we have unintentionally violated any of Amazon policies and we will do our best to resolve any issues. Please keep in mind that we only use Amazon for payment processing and never sold anything on Amazon platform.If you believe that we are not a good fit for Amazon Pay, kindly release the funds that are being on hold.For more information about our business, please review our websites, , social media pages, and ****** Reviews USRoyalHoney.com ****** Reviews for USRoyalHoney.com ****************************************************************************************************************************************************************************************** ************************************* ******************************************

  Business Response

  Date: 12/28/2023

  Greeting from Amazon.com
  
  We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

  Customer Answer

  Date: 01/11/2024

  Dear BBB staff,

  Can you please re-open the case as Amazon had been sending me only automated emails every single day as the below email without any resolution. I would like to respond to their earlier response but you guys closed the case very early. I greatly appreciate your assistance in this matter.  

   

  Hello,
  
  At this time we are still waiting from the Amazon ************** about the BBB Complaint.
  
  I will let you know when I hear back.
  
  Thank you for your patience and understanding.
  
  Chloe
  Selling Partner Support Executive Escalations Department
  ======================================
  Should you have additional inquires or feedback, please contact Selling Partner Support and they will do their very best to support you in a timely manner:
  *********************************************************
  
  To view your case:
  ****************************************************************************************************************************
  
  Thanks for contacting Amazon.com Selling Partner Support Executive Escalations Department.

  Business Response

  Date: 01/25/2024

  Hello from Amazon.com,
  
  Thank you for your continued patience.
  
  Please note that we have alerted our internal specialists and forwarded your case to their attention. They will research your issue and contact you as soon as they are finished or if any additional information is needed.
  
  Kindly wait for a separate case/email communication from our internal team for any future correspondence on this issue.

  Regards,

  Customer Answer

  Date: 01/27/2024

   
  Complaint: 20825663
  
  I am rejecting this response because: Amazon had been sending automatic emails for over two months without any resolution. They never released the funds.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/31/2024

  Greetings,

  I am reaching out to you regarding an email related to BBB Complaint in regards to the status of seller's Amazon Pay account.

  Upon investigation, we see that a case *********** has been created and the investigation is being done. Once the investigation is completed, they will respond on the same case.

• Initial Complaint

  Date:11/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Amazon.com due to significant financial losses incurred as a result of them closing multiple customer accounts of mine without cause or warning.On November 4th, Amazon notified me that five accounts belonging to myself and family members had been terminated in accordance with their Conditions of Use policy. These accounts were in good standing for over two years. The accounts are:********************** ********************* ********************** ********************* ********************** However, by closing the accounts, Amazon has made me ineligible to access over $1,000 in gift card balances from the accounts. Additionally, approximately $2,400 worth of outstanding orders that were never shipped cannot be recovered.I immediately appealed to Amazon to reinstate the accounts, but they refused without providing a valid reason for the closures. All activities in the accounts fully complied with policies, and there were no prior issues or warnings received.Due to Amazon's arbitrary actions, I have lost a large sum of money with no recourse for reimbursement. Their lack of transparency or consideration of a long-term customer is unacceptable.I feel ********************** has treated me unfairly. I kindly request the BBB investigate this complaint and advise on next steps to resolve this matter and recover my financial losses from Amazon.Thank you for your time and consideration.

  Business Response

  Date: 11/17/2023

  Hello,
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on **********.
  Sincerely,
  ****
  Amazon.com

• Initial Complaint

  Date:11/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a subscribe and save order at $1.32/unit. The next order automatically changed the price to $23.96/unit. This was cat food that I ordered 30 bags of so I paid around $720 for what I expected to pay around $50. I was not notified of this price change and was unable to cancel the order because it had already shipped. I talked to support 3 separate times and non of them could do anything about what I consider an unauthorized charge. The related order numbers are 114-5020477-9235439 and 114-0319214-3894642.

  Business Response

  Date: 11/05/2023

  Hello ******,
  
  I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding the orders placed on our website.
  
  Upon reviewing as the items are not returnable we cannot accept the return request for this item.
  
  Regarding price match we strive to maintain low and competitive prices on everything we carry.
  
  We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.
  
  To read more about our pricing, please visit our Help pages:
  
  ************************************************************************************.
  
  Requesting you to understand our limitations here.
  
  I hope this helps! Have a great week ahead!
  
  Regards,
  
  Vishal
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20825609
  
  I am rejecting this response because: you, Amazon.com placed an order on my behalf for $720. I was expecting to pay $50 on this order. I understand that subscribe and save orders can change price but I was not notified of this price change. I never received an email that the price was changing and did not have an option to cancel the order because the order shipped as soon as it showed ** in my account. I do not want a normal price match, I want this mistake made by Amazon to be resolved. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased 4 items totaling $142.83. The items said that they were delivered on oct.27th. The items were not there , i called amazon and told them the situation and they said call back on monday. Items never showed up so i called on monday and was told i would receive a refund for the items in 3-5 days . Also a photo of delivery was never done so there is no way of knowing where my package is. After a week i still did not receive my money , i called back and they said they were now unable to refund my money without a police report and nothing further can be done. I explained that a refund should have been processed already per the other associate. They acknowledged this was said and still refused to honor the request without the report. I am furious because not only am i out of $142 but a child is also out of winter gear and clothes. They said I couldnt even get a credit or replacement without police report. I have never heard of this. Amazon and their driver failed this child. Everyone was rude and disrespectful and unwilling to even assist with this small matter . I was even told to make sure the report is real insinuating they would assume it would be false. I have been with amazon for years and i am disappointed in the treatment of its consumers. I asked for the number to corporate because i need to file a complaint and they told me go file a police report.

  Business Response

  Date: 11/06/2023

  Hello ******,
  
  I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding an order placed on our website.
  
  Upon reviewing based on the investigation done by our internal team, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. 
  
  To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. 
  
  There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after 26-December-2023. Please ensure to get a Police Report and contact back before this time
  
  In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
  
  - The delivery address regarding this incident.
  
  - The items were delivered according to the carrier tracking.
  
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  
  - The date the report was created.
  
  - The name of the police department.
  
  Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  I request you to please reply back with the above requested information to the email sent on November 4, 2023 2:56 PM with subject 'Your Amazon.com Inquiry' and our team will review this further.
  
  I hope this helps! Have a great week ahead!
  
  Regards,
  
  Vishal
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20825509
  
  I am rejecting this response because:because your basically not supporting your customers and placing blame on us for the companys mistake. also i was already promised a refund therefore it should have been followed through
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Return of item set up via Amazon.UPS picked up return. return received by amazon returns.Amazon stated the return was received but never credited my account.Contacted them 10+ times.Reached out to the Corporate Response team next via "*********************************"********** said the return was actually received and a refund would happen within hours.No Refund. No response back.Then when I reached back out both ******************* did not read previous excerpts and stated:We won't be able to offer any additional insight or action on these matters. Any further inquiries on this matter won't receive a response.Best regards,******

  Customer Answer

  Date: 11/21/2023

  Hello,

  I have provided in writing from Amazon that they have received my return and I am owed this refund of approx 200.00

  May I ask what the hold up is as I have proof that they are being deceitful.

  *We have purchased well over $1,000 since this refund scam so there are no problems with our account.

  Can you please:

  Follow up & if no response reach out to a different contact @ Amazon.

  Appreciate you and your time!!

   

  Be safe, Be Well

  Rich

  Business Response

  Date: 12/12/2023

  Hello Rich,
  
  I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.
  
  I have reviewed the complaint and account but, could not find any details related to the order.
  
  I request you to include the order number in your response to this email.
  
  We appreciate your patience and understanding.
  
  Regards,
  
  Vishal
  Amazon.com
  *****************************

  Customer Answer

  Date: 12/13/2023

  Hello,

  Today via email I responded to Vishal and provided him the order # which he could not see.

  I am awaiting his response as I have provided original documents that states Amazon received my product and a refund should have been processed.  

  Thank you 

  Business Response

  Date: 12/28/2023

  Hello Rich,
  
  I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding the commercials you have been receiving.
  
  Upon reviewing I can see that our internal team has reviewed this and below is the response from them :
  
  It appears that for order #***-0787208-8086645 Apple AirPods Pro (2nd **** Wireless Earbuds, Up to 2X More Active Noise Cancelling, Adaptive Transparency, Personalized Spatial Audio MagSafe Chargin , our return center did not process the item in which the return was created for.
  
  The return window for Apple AirPods Pro (2nd **** Wireless Earbuds, Up to 2X More Active Noise Cancelling, Adaptive Transparency, Personalized Spatial Audio MagSafe Chargin expired on October 10, 2023. After this time, we're no longer able to accept the return of the correct item.
  
  Also, it appears for order ***-3074038-4346619 the Amazon ******* Stick 4K *** streaming device, Wi-Fi 6, ****************** (includes TV controls) has not been received in our *************** Once the item has been received and processed by our ************** a refund will be issued after 30 days from receiving the item in the ***************
   
  I hope this helps! Have a great week ahead!
  
  Regards,
  
  Vishal
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/10/2024

  The content of this BBB message is confidential and intended for the recipient(s) specified in this message only. It is strictly forbidden to share any part of this message with any social media outlet or  any third party, without a written consent of the sender.
  

  I received a response from a paralegal @ the ************************* after sending them the email transcripts/return slip received from Amazon.
  They wanted to inquire if my refund was processed or should we move
  forward on opening a file/case for this.

  One last time I am requesting a full refund of ****** that is owed to me
  and verification that my Amazon account has been successfully closed and
  my CC removed as requested in an email to Vishal on December 15th 2023
  @7:16 PM. Email was sent to: the BBB/Vishal, ******************************* &
  **************************************** (Vishal/Vish did not respond at all. The executive relations also did not respond at all. ie: Shona/******/************)
  

  It is clear that ****** did not correctly read the file in to my inquiry as many of his responses did not match my case and information provided to the BBB & **************  ****************************************

  Facts Provided:

  UPS picked up 1 (ONE) package with 2 (TWO) items inside for a return set up directly by amazon and have provided pickup slip proving pickup confirmation.
  

  When I inquired to ***************************** ********** said that the 2 (TWO) returns were received and processed and a refund would be made within 2 hrs. (I have also provided the amazon email to all parties involved stating this to me.
  

  No one has answered this question: How can Amazon accept and process 2 items in the same box, state that both items were received but only refunded the lower cost item and deny my refund for the higher priced item. 

  I did everything I was instructed to do in good faith and have provided more than enough evidence to prove that Amazon and its associates are being fraudulent by denying my refund.
  

  Kindly let me know how you would like to proceed?
  

  The content of this BBB message is confidential and intended for the
  recipient(s) specified in this message only. It is strictly forbidden to share
  any part of this message with any social media outlet or  any third party, without a written consent
  of the sender.
  

  Customer Answer

  Date: 01/24/2024

  Simply **************** from the BBB.
  

  No Help @ All.

  I wish there was a way to report the BBB
  

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 25, 2023, at 2:31 PM, ******************************************************************** wrote:Hello,We have suspended your Amazon account.Why did this happen?We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or used your Amazon account in violation of our conditions of use policy. This decision was made through a combination of automation and expert human review.Has this action been taken in error?If you would like to appeal this decision, please reply to this email (********************************************************************* and we will further investigate.Account Specialist ******************** ************************************ 2023 Amazon.com, **** or its affiliates. Amazon and all related marks are trademarks of Amazon.com, **** or its affiliates, Amazon.com *******************************************************************Amazon.com Show Quoted Content On Oct 25, 2023, at 2:31 PM, baa-customer-******************************* wrote:Hello,We have suspended your Amazon account.Why did this happen?We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or used your Amazon account in violation of our conditions of use policy. This decision was made through a combination of automation and expert human review.Has this action been taken in error?If you would like to appeal this decision, please reply to this email (baa-customer-*******************************) and we will further investigate.Account Specialist ******************** ************************************ 2023 Amazon.com, **** or its affiliates. Amazon and all related marks are trademarks of Amazon.com, **** or its affiliates, Amazon.com ******************************************************************.

  Business Response

  Date: 11/05/2023

  Hello ***************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding your Account suspension. 
  
  I apologize for the inconvenience. 
  
  Upon checking, I see that there is no Account suspended alert on the account. 
  
  I would request you to try logging in and I'm sure you'll be able to access the account without any issues. 
  
  Please confirm. 
  
  Regards,
  Arun
  
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20825153
  
  I am rejecting this response because:

  Yes, I have had access to the amazon account prior to making my complaint with the BBB.  The whole reason for the complaint was to have someone explain to me the reason for the suspension in which they failed to do. 

  This person from amazon didn't give an explanation as to why the account was suspended in detail. Telling me the account is no longer suspended seems like an insult to my intelligence. 
  
  Respectfully,
  
  *********************************

  Business Response

  Date: 11/09/2023

  
  Hello ***************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I apologize.
  
  The appropriate team has already sent you an email on Wednesday, October 25, 2023 at 12:31 PM (PDT) which state has follows:
  
  We have suspended your Amazon account.
  
  Why did this happen?
  We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or used your Amazon account in violation of our conditions of use policy. This decision was made through a combination of automation and expert human review.
  
  Has this action been taken in error?
  If you would like to appeal this decision, please reply to this email (********************************************************************* and we will further investigate.
  
  This is the only information we can give out and will not be able to provide any insight or additional information in this case.
  
  I appreciate your understanding.
  
  Regards,
  
  Arun
  Amazon.com
  ***********************************
  
  

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20825153
  
  I am rejecting this response because:

  I already provided that information from the email that I sent to BBB.
  

  Why did this happen? <------This would be valuable information to know!-------------------------
  We took this measure because the information <---This is an insult to everyone that gets this message. This needs further explanation---
  available to us indicates that you may have provided inaccurate <-------Well explain away amazon! What did I do?
  information to Amazon or used your Amazon account in violation of our <---What was It?
  conditions of use policy. This decision was made through a combination <----Option 1 Inaccurate information or
  of automation and expert human review.                                                  <-----Option 2 Used amazon account in violation of our conditions
  
  Has this action been taken in error? LOL! ???????? YOU PEOPLE ARE CLOWNS! ??????????
  If you would like to appeal this decision, please reply to this email (********************************************************************* and we will further investigate.
  Believe me I've tried to communicate to the above email address to get an explanation as to why the account was suspended. It's a complete joke to you folks. You don't ever offer any explanation to what happened other than the message above.

  I guess that I'll screen shot this and post my frustrating experience all over the internet and social media.

  Maybe if enough of us complain we can send a message to amazon by not spending our money with Your company. Especially during the holidays.
  Respectfully,
  
  *********************************

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was delivered to wrong address and I never got it. I sent them pics of my door and my address on it and told them to compare it to the picture they have where they delivered. It is the wrong house. I went and filed a report with police department like they asked and the cop gave me the dc numbers and now Amazon saying they want me to pay to get the full report which is not fair. Cop gave me ** number and said Amazon can pull up the report so I can get my refund back. Amazon said no they dont want to do it and I cant afford a police report at this time and Im already out my package and money for this.

  Business Response

  Date: 11/05/2023

  Hello *****************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the delivery issues for the Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  As per the update from the team, this order was delivered as per the shipping address provided and unfortunately, we'll not be able to take any action on it from our end as of now. 
  
  I see that the police report which was requested should be validated. 
  
  I would request you to get the report validated by contacting the customer support team and the appropriate team will assist you further accordingly. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27, 2023 I placed an order #***-2901235-3357844 for two rolling trash can dollies. They are circular dollies with wheels that you put a round trash can on. Instead they delivered two gigantic rectangular trash cans, clearly the wrong product. I immediately initiated a wrong item return/replacement which placed another order for the two dollies. I left the huge box with the two trash cans in it outside. *** picked them up the next day and the dollies were delivered within two days. I thought all was solved. Then I started getting emails from Amazon that they were still waiting for me to return one of the dollies. Of course I couldn't return any ****** as I never received one in the first place, only the two trash cans that I already returned. After going in circles with their automated chat bots that of course couldn't help I finally chatted with a human named *******, she assured me that she fixed the error and I would not be charged. On October 28th I received an email saying they had charged me $24.57 because they still had not received my return. I would like Amazon to return the $24.57 to me. Their customer service is deliberately difficult to access and unhelpful when you do reach it. This entire issue was caused by them not delivering the correct item in the first place.

  Business Response

  Date: 11/05/2023

  Hello *******************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the retro charge on Order ID: *******************. 
  
  I apologize for the inconvenience. 
  
  I've checked and see that there is no direct refund option for this from our end. 
  
  However, I can go ahead and issue the refund through gift card balance to your Amazon account. 
  
  Please confirm and I'll get this done. 
  
  Regards,
  Arun
  
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they follow through and provide a refund.
  
  Sincerely,
  
  *******************************