Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,536 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: Nov 1, 2023 Amount of money: $2.99 from gift card What business committed to provide: Steam key for "Lost in Random" video game Nature of dispute: I received a $5.00 digital Amazon gift card as a reward. I created a new Amazon account, added the gift card balance to the account, then attempted to use the gift card balance to purchase a Steam key for the video game "Lost in Random". However, when I attempted to make the transaction, Amazon locked my account for suspicious activity. In a series of emails, they asked for a credit card statement, which I provided even though I did not use a credit card to buy the game, then they asked for a copy of the receipt for the digital gift card, which I provided the email with the code for my gift card. Instead of unlocking my account and processing the transaction, Amazon closed my account and did not refund me the balance for my gift card.
Business Response
Date: 12/04/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions. We have also denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
=============
Customer Answer
Date: 12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:11/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped 6 pairs of shoes back to amazon along with a shirt, hat and shoe rack, I was told I had to purchase a box which cost me nearly $20 dollars, to ship all of these items back in,when they offer free shipping, instead I was forced to pay for shipping and they still have not refunded me and there is no excuse why they have not refunded me and all of these packages, were sent back together, I would like a refund for all these packages that were received by amazon on 11-3-23 that were already processed before they lose the packages and state they were not all sent back, and I would like a refund for the box that I had to pay $20 for when I sent them back in their original packages yet amazon offers most customers shipping with no boxes no labels and no tape, yet I had to buy a box they need to either refund me back to my gift card or a provisional to compensate me for those $20 i spent for a box, made me feel like they were discriminating against me...orders numbers that were sent back were 111-1877935-9067441, 111-4965988-0518620, 111-3251259-3517050, 111-9960735-8569868, 111-7550565-9292246..consited of 6 pair of shoes, shoe racks, shirts, hat...I need compensation for the box i bought and a refund for my items sent back please should not be waiting 21 days when they have received all these items in 1 big box together unless they were discriminating against me...300 dollars worth of items in a $20 box
Business Response
Date: 11/06/2023
Hello Marquis,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the orders and see that a label less QR was initiated for returns ((LabelLess_UPSDropOff) - Prepaid by Seller (1Z030W8V9000227902))

When a label less return is created items are to packed however printing the label is not required as carrier will be scanning the code provided.

Refunds were processed for Items UNDERCONTROL Various 7 Style Breathable - $19.07, Dockers Men's ****** Boat Shoe - $39.03, Sperry Men's, Lanyard Boat Shoe Grey - $68.85 on Saturday, November 4, 2023 to your payment method.

Once the carrier has received your return package, please allow 14- 30 days for your return to be processed and to receive your refund.

If you don't hear from our ************** by Tuesday, November 21, 2023 please contact our support team, they can check and assist you further.

To contact us, visit ******************************************************************* follow the prompts.

As prepaid labels were provided where packaging was required, we won't be able to compensate for packaging charges.

Thank you for your understanding! Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 11/21/2023
on 10/31/23 i returned 4 pair of shoes and 4 shirts and hat order number 111-1877935-9067441 everything was refunded but 3 shirts, and the order has been processed the shirts that were not refunded were legendary white tails shirt knqr baseball t shirt and a estepoba shirt also have not been refunded you guys just dont but they have refunded everything else and they had me to do a incident report on these items yet they were never refunded
Business Response
Date: 11/28/2023
Hello Marquis,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand that you're concerned about refunds for KNQR Men's Casual Short Sleeve Raglan Vintage, Estepoba Mens Casual Vintage Short Raglan Sleeve and Legendary Whitetails ************** Traditional from Order 111-1877935-9067441.

I see our team had reviewed the order returns and sent an e-mail to your registered e-email address on Thursday, November 23, 2023 with Subject "Your Amazon.com Inquiry". I request you to please check your inbox for the correspondence for details.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ***************************, a published author with Amazons Kindle Direct Publishing (KDP) service. My account was unexpectedly terminated despite my compliance with Amazons request for documentation regarding an investigation into review manipulation. The Amazon team, specifically **************** ****, acknowledged receipt of my comprehensive response on October 21, 2023, and promised a follow-up within 5 business days. However, with no further communication or clarification, Amazon proceeded to terminate my account, claiming no response had been received, which contradicts their previous acknowledgement. This abrupt termination denies me access to my account, deprives me of my rightful royalty earnings, and removes my published titles from sale, significantly impacting my livelihood.I have adhered to all KDP guidelines and have promptly addressed their concerns. I am seeking BBBs assistance to facilitate a fair review of my case by Amazon, reinstatement of my account, and release of any accrued royalties. The apparent discrepancy and lack of transparent communication from Amazon warrant a thorough investigation into the matter.Enclosed with this complaint is a single PDF document that includes all email correspondence between Amazon and myself, as well as the documents I submitted to them. This PDF corroborates my adherence to Amazon's guidelines and the promptness of my responses.Sincerely,***************************
Business Response
Date: 11/17/2023
On 11/05, Mr. *************************** contacted *** to appeal the suspension of the *** Account. On 11/13, the Executive Customer Relations team investigate the suspension and upon further analysis, the account was reinstated on 11/13/2023. Mr. *************************** was informed on the reinstatement of the account.
Customer Answer
Date: 11/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order this human hair 32 inch lace front back September 28,2023 . I have severe alopecia so I can only wear human hair lace front wigs, because synthetic hair breaks out my scalp. When I got the lace front it was not human hair it was synthetic blend it could not hold it and it was mixed hair. I called customer service and I did a return. September 29 I still have not got a refund on item. I have talked to customer service and they wanted me to upload my ID before a refund it me but when I click the link, the link said no identification needed. When I called them back to tell them that they said I did something wrong and gave me the runaround again. Then they tell me that theyll give me my refund. They sent me an email stating that they refund the wig with all the other refunds that they failed to give that I have been fighting with them for months and they have the items and my money so they are able to resell and make more money off of it and steal peoples money not right. The vendor did write me back and said they would give me a full refund and was sorry for the inconvenience after I wrote a review because i was making other customers aware of whats going on. I contact back Amazon yesterday.November 03 and talk to the supervisor submitted my identification, and still have not heard anything about a refund and no refund has been posted to my account.
Business Response
Date: 11/05/2023
Hello *********************,

I'm Arun from Amazon.com.]I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding return refund issue for the item Human Hair Wigs from the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that as per the update from the appropriate returns team, an incorrect item was returned instead of the exact Human Hair Wigs which was delivered to you.

Unfortunately, as its not the correct item returned, the system will not initiate the refund for it nor we'll be able to process it manually from our end.

If there was any alternative for this, we would have surely helped you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 11/07/2023
Hello
I have been contacting Amazon from the beginning when I return their product back for my refund and they have been giving me the runaround. Its is until now I am just now hearing that the item is not the correct item after I filed this complaint that I returned back to them which is a lie. If that is, so why would you send out a email saying that you would refund me . This has not only happened to me, but this has happened to multiple other customers I have attached are the reviews from other customers that have left other reviews of the product as soon as you leave a review that is when they say they will refund your money because they want you to remove your review. But they never refund your money back to you. I have sent back the original product that they sent me which was a synthetic blend wig that I did not order and that is exactly what I sent back.
these are all recent reviews from previous customers that went through the same thing and experience the same thing as me .
Initial Complaint
Date:11/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
All I needed to do was to change my the phone number associated with my account. I cannot access several films I thought I owned via Amazon. Which I bought out right. After trying to correct my phone number to access my account I was treated like a criminal. Several obstacles and at the end I wasn't good enough to simply make a small step to just update my phone number. So all my previous purchases for movies were stolen from me
Business Response
Date: 11/05/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the issue with the phone number update on your Amazon account.

I apologize for the inconvenience that you've experienced in this case.

I would request you to contact the customer support team and they'll redirect the call to the appropriate team which is the Account change team who'll be able to make changes on your Account.

Also, you'll need to verify and authenticate your account in order to make changes on it or else the team will not be able to assist you further.

However, I'll surely take this as a feedback regarding the support experienced that you've had and will forward it to the team to simplify and further review.

Please feel free to contact us directly by replying to bbbamazon.com if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to you today as a last resort to seek assistance in resolving a pressing issue with my Amazon account. I am a single mother who arrived in ***************** less than a year ago, and Amazon has played a crucial role in providing for my child and me. Unfortunately, my account, which I created on August 10th, was unexpectedly closed on August 17th, and I have been struggling ever since.I was relieved when Amazon reinstated my account after I provided the necessary billing statement following its initial closure. However, my troubles resumed on November 2nd. To address the insufficient balance on my original credit card, I attempted to add virtual credit cards to my account. After several failed attempts due to technical issues related to these virtual cards, I finally succeeded in adding one virtual credit card to my account.With this newly added card, I placed a single order. However, to my dismay, my account was suspended once again shortly after the purchase. I promptly submitted the required billing statement, but to my astonishment, my account was closed.I am now in a desperate situation, as Amazon has become an essential platform for me to purchase necessities for my child and me. I rely on the convenience and affordability it offers, and its closure has left me with limited options to provide for my family.I kindly request your assistance in resolving this matter and appealing to Amazon on my behalf to reopen my account. I am willing to provide any additional information or documentation necessary to rectify this situation and regain access to my account.The following is my account information:Email: ******************** Billing Address: **************************************************
Business Response
Date: 11/16/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 11/16/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Business Response
Date: 12/13/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-12-13 confirming account reinstatement.
Sincerely,
****
Amazon.com
Customer Answer
Date: 12/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
Date:11/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date. July 3rd Cost ****** I ordered 2 Intell core i5- desktop processors, but got foot planters instead. Called and told them they sent the wrong item. They made me go to the police station to dispute the wrong item. Police said they could do nothing since they sent the wrong item. Called Amazon multiple times saying they sent the wrong item. Took many pictures to show them I got foot planters instead of the I5 processor. They did not try to resolve the problem after multiple attempts to call to say I received the wrong items. Again many pictures were taken and sent and they did not resolve it. Finally, I got someone to send a return label and sent the wrong items back but nothing happened. *Sold by Falerel and foot planters are Faleral *Order # ***-8940713-0522614 *Sent back Tuesday July 18th, 11:59 am *tracking # 1Z9E8W879026447536 *no advertisements just look up processors and it was the best price.
Business Response
Date: 11/13/2023
Hello *********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and responded as below:

"Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request. You will receive second email with instructions on how to share this information with Amazon.

Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take."

Our team can assist you with refund once ID is verified, we request you to please contact our support so they can guide them properly on how to send the ID.

To contact us, visit ******************************************************************* follow the prompts.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase from Amazon back in September. I never received the package because it was listed as undeliverable do to damage during shipping. I've been trying to get my money back for over a month. I've contacted Amazon's customer support dozens of times and they will not help me. I've sent them copies of the invoice and shipping details all of which I got from their website and they still won't issue a refund on a product that I never received. I told them they could credit my account if it was easier and they still will not do it. Every time I contact them they email me a form to fill out and then tell me it's incorrect and to fill it out again. I sent them pictures from their site so there would be no confusion and they said that's not good enough and it's against their policy to refund my money unless their forms are filled out to their satisfaction. I'm just trying to get my money back and I just feel like their running me around. Ive been online shopping for years and I've never had an issue like this. This has gotten beyond ridiculous. Thank you for any help you can provide.
Business Response
Date: 11/17/2023
Hello ******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize that you haven't received your items from order #***-9284649-6022614. I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and requested to submit incident report so they can review and assist you further.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

You're able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be completed before 3-January-2024 to be considered for review. Send one set of responses for each package that you didnt receive.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Name of the items you didn't receive:_______________.

4. Is it your first Amazon package at this address that you didn't receive?_______________

5. If no, how many times it has happened? _______________

Thank you for your cooperation. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/17/2023

Complaint: 20824274

I am rejecting this response because:
The email that Amazon sent me for a resolution is the same one that they have sent me several times. When I fill out their form they tell me it's incorrect. All the Information their requesting is on my account on their website. I've sent them copies of the invoice and shipping issues all of which are located on their website plus the form that they requested and they will say it's incorrect and send it again. This is the same runaround that they've been giving me for two months. This has been the worst customer experience that I've ever had with a company. At the very least they could have offered to resend what I ordered from them. Since I paid with a gift card I can't take the issue to my bank. They know this, their going to continue this runaround until January and then close the complaint since I can't seem to fill out their form to their standard.

Sincerely,

*************************
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction was November 2nd, 2023. I paid the Business about $800. The business committed to provide me everything I purchased which is more than I currently can remember and can't go back and look because my account is suspended. The nature of the dispute is that Amazon needs to verify that the gift cards were not fraudulently attained and they are not fraudulently attained because I bought them. Amazon wants to close my account over it and given them everything they asked which includes receipts and even my photo id to verify that they are my gift cards and were bought legally which it was because I purchased at Rite aid and CVS with my own money. I will lose my $800 if they close my account for no good reason. The business is trying to resolve the issue but I don't trust them because they are trying to make it like Im a fraudster when I have no criminal history and agree that all crimes should be punished to the fullest extent of the law and I had never gotten even a detention in school and yet they suspended my Amazon account and might even ban me from having an Amazon account when I knowingly did nothing wrong. My account is my phone number *************
Business Response
Date: 12/21/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
Amazon.com
Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/26/23, I placed an order for multiple gift cards on Amazon. The gift cards were all $50 values but priced at $25 each. The order numbers were # ***-6953514-8013002 and # ***-5983712-8481052. The orders were then cancelled by Amazon without my consent and on 10/30/23, I talked to an Amazon supervisor through the chat service to ask for the same deal. They informed me I could place an order of 10 gift cards worth $50 each ($500 total) and when it arrived, I could contact support and get my $250 back as a refund. I placed the order and it arrived on 11/3/23 and when I went to ask for the refund, all the reps told me they could not honor it. Finally, I said I just wanted to return the gift cards then because I did not want them if I could not have the discount. They then informed me that I could not even return them for a refund. I don't know if the first supervisor was trying to trick me into spending $500 with no way to return them but now all I want is to be able to return these gift cards. I should have taken a screenshot of my first conversation but I did not expect Amazon customer support to blatantly lie like that. However I know the chat is all saved so I know it is possible to see the conversation from 10/30/23 around 2 AM EST. All I am looking for is a return or a refund because I essentially was made to spend $500 with false promises.
Business Response
Date: 11/05/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are concerned about refund for difference amount.

Ive reviewed your account, as well as our previous correspondences with you. I'm sorry about the misunderstanding and incorrect information that you received. The previous correspondence doesnt correctly reflect our current procedures at this time.

I am sorry about the way customer service has handled your concern. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

I see that orders were cancelled due to pricing error, we won't be able to offer price difference.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************

Customer Answer
Date: 11/07/2023

Complaint: 20824172

I am rejecting this response because:
I am not requesting a price match at this time. You have told me multiple times that this was not possible so at this time, all I would like is to return the product. Because the information as you stated, was falsely given to me, I now wish to return the item because I was not given the correct information. Please open the return and shipping label so I can return the product
Sincerely,

*****************
Business Response
Date: 11/09/2023
Hello ******,

I sincerely apologize for the inconvenience caused with order.

Since the item is not damaged or defective, we're unable to accept the return of Amazon.com Gift Cards from Order 114-5607950-3905068.

As the product is non returnable, we won't be able to take any action.

You may also consider selling this item on our Amazon Marketplace. For more information, visit: *******************************

For more information about the Amazon.com return policy, including those items which cannot be returned, please visit the following link to our Help Pages:

*****************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/09/2023

Complaint: 20824172

I am rejecting this response because:
Amazon has proven that they are scammers. They have admitted to providing false information, leading to me making a purchase, and after finding out the provided information was false, they are now refusing to allow me to return the item that I purchased based on the false information. If this is not the definition of a scam I don't know what is. I will be filing a chargeback with my credit card company

Sincerely,

*****************

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