Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,519 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/06/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 27, 23, Amazon suspended my KDP account due to attempts of customer review manipulations. I was unaware of my action's prohibited nature. I would like to provide the necessary information to reactivate my KDP account. Please check the attachments that I am sending:Appeal Screenshots of correspondence with the third-party service provider Screenshots of proof of payments for services of the third-party service provider Amazon is delaying my appeal review process.My Amazon KDP account will be permanently suspended if Amazon delays the appeal review process. I was given only 14 days to submit it; I am still waiting to receive news about its consideration. After three days, my Amazon KDP account will be permanently suspended without the reinstatement opportunity if I do not receive feedback from Amazon KDP as soon as possible.I sincerely apologize for all the inconvenience; I didnt want my account suspended. Please give me a second chance and reactivate my account.
Business Response
Date: 11/14/2023
On 11/6 we received Ms. ****** appeal regarding their *** account termination. The *** Executive Customer Relations team reviewed Ms. ****** appeal and confirmed that it passes for the content policies. Hence, Ms. ****** *** account was reinstated and informed on 11/14 that their appeal was approved.
Customer Answer
Date: 12/07/2023
I do not accept Amazon's response because Amazon suspended my KDP account for no reason. Amazon blocked my account again by mistake because my account had already been successfully unblocked.

I'm shocked and don't understand why this happened. There was some obvious technical error. I ask you to correct it immediately.
Circumstances of the case: On November 9, 23, I received a letter to my email (Case number ********) that Amazon had successfully reactivated my KDP account. The initial reason for the suspension was a violation of the Community Guidelines regarding attempts to manipulate custom reviews on some publications. However, after reactivating my account, ********************** deleted all reviews of my publications. Throughout the entire time the account was active after reactivation (less than a month had passed), I did nothing that could lead to repeated suspension. I did not use contractors or try to publish reviews in any other manipulative way. After reactivating my account, I started using options such as Amazon ads, a product promotion functionality that complies with all Amazon policies. The Amazon platform itself offers Amazon ads. I did not commit any violations or promote my books to circumvent the policies. After the account was reactivated, Amazon deleted all manipulative reviews. On December 2, 2023, I received a notification from Amazon that I had repeatedly violated the manipulation policy. All violations on my part were eliminated at the time of filing the appeals and did not recur. I ask you to help me fix this technical problem. Amazon made a technical error. Please check the backend and ensure there is no manipulation on my part. Amazon has closed the entrance to my account. I cannot prove the absence of violations in any other way other than asking Support to check the backend of my account. I ask you to help me as much as possible, my business is suffering huge losses. Sincerely, *************************** / ****************************************
Business Response
Date: 01/04/2024
On 12/13/2023 *********************** contacted the Executive Customer Relations team to appeal her account termination. Our Content Review Team decided to reinstate her account on 12/21/2023 and on this same date *********************** was informed about the decision. No pending actions from our end are needed since the account is now active.
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been put on hold and then closed while trying to make a purchase with my **** card ending in ****. I has been a loyal customer of ******************** for years, I paid prime with this card on 2023-02-28, Amazon Prime*HD08X9FG2, I also use my card for previous payments for orders 2022-07-12, AMAZON.COM*M881Q0YJ3, etc.I attach to amazon my card statement and still my account was on hold and then closed, even tought I provided the required documents for my card I never had any other account neither, and I been a loyal customer of ********************, I need my account to be reinstated, I been trying to contact amazon and they aren't replying anymore
Business Response
Date: 12/12/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/6/2023.

Sincerely,

Amazon.com
Business Response
Date: 12/24/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation into their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/06.
Sincerely,

Amazon.com
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the projector from amazon (************************************************************************************) on 10/7/23 at $64.49 (ORDER # ***-9633820-5742619). If you see the attached screenshot Projector specifications.png which took on 10/10/23, they advertised that display resolution (native resolution) is 1920*1080, support 4K, and *** 200 display. But if you see the attached picture Actual product specification.jpg, actual display resolution (native resolution) is 1280*720, and *** display size is around 100. (Now amazons advertisement is changed to 1280*720. Which means they admit 1920*1080 was fake) Also, they said with a built-in 1*3W Hi Fi speaker, but it was not Hi Fi speaker. And also, they said contrast ratio is 10000:1, but it is not.I contacted them on 10/10/23, and report this situation. And Pramod from **************** said You will receive the correct item in replacement for sure at 4:39 PM. So, I waited replacement but it was still same (ORDER # ***-5914006-7246655). So, I contacted them again on 10/13/23, and **** from **************** transfer me to ******** from Supervisor Desk. There was long story to find appropriate replacement product, but long story short, we choose (********************************************************************************************************************************************************************************************************************************) (ORDER # ***-5856560-6350636).And if you see the Supervisor who promised refund.txt (it is part of Amazon chatting log.txt), she answered to my question And price gap between fake one and new one will be refunded after I contact CS again after receive new one? that you are absolutely correct, Donghyuk. And also, she said, refund will be processed within 7 days once the item will get delivered to us. However, I didnt receive any refund.-------------Due to **** character limit, I wrote full details in attached file "Full details.txt".
Business Response
Date: 11/06/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the price match issue for the incorrect item that you've received.

I apologize for the inconvenience and for the incorrect information provided earlier regarding the price match.

Unfortunately, as per the policy we have we'll not be able to price match for an item in any case.

The only option will be a return for full refund which should be under return window.

Also, the previous correspondence or the promise for price match doesnt correctly reflect our current procedures at this time.

I appreciate your understanding in this matter.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 11/07/2023

Complaint: 20829614

I am rejecting this response because: Since supervisor from Amazon promised refund 440.71$ and one CS worker earlier confirmed, Amazon has responsibility to refund 440.71$.

Sincerely,

***********************
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sought legal counsel to hasten the reactivation process of my suspended account. Under their guidance, I conscientiously acquainted myself with Amazon's policies, and in collaboration, we efficiently resolved all disputes, restoring the account to its ********************** condition. Consequently, I respectfully request the reactivation of my account, accompanied by a detailed Plan of Action, demonstrating my commitment to complying with all pertinent Amazon policies. Your valuable assistance in this matter would be sincerely appreciated.Sincerely,Maksym Cheb
Business Response
Date: 11/06/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/6/2023.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 11/07/2023
At the request of Amazon, I have provided an invoice. All violations have been resolved and removed from the Amazon account health and it is now in good standing. I am prepared to resume work, and I kindly request the final reactivation of my Amazon account.
Business Response
Date: 11/08/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/8/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 11/08/2023
My seller account was deactivated due to multiple IP violations. According to the initial notification from Amazon, I was required to provide a Plan of Action that would include all infringing ASINs mentioned in the notification from Amazon. Also, I was offered to add supporting documentation in order to confirm the Root Cause, and Corrective/Preventive Actions.The Seller Performance Team needs to give more attention and activity to my appeal process, guaranteed by the Amazon Services Business Solutions Agreement. I understand that the Seller Performance Team has limited time for reviewing appeals. Reviewing a 5-6 pages Plan of Action and supporting documentation is impossible within a short timeframe. However, rejecting my Plan of Action with the remark of "insufficient information" is certainly not the key reason for rejection. The appeal is well-formatted and easy to read quickly.
I'd like to emphasize a few main points:
Consultations with a lawyer regarding intellectual property rights were paid for, and Amazon's trading rules were thoroughly studied.
I possess the knowledge and ability to promptly rectify violations, and my team is well-versed in trade, understanding the significance of respecting Amazon's intellectual property policies.
The Amazon account health that I have been focusing on remains free of any violations and is in excellent condition.
Affected products and ASINS have been permanently removed from my inventory and Amazon FBA and will not be offered for sale in the future. Buyers who purchased them have received refunds. I did this because I have not necessary documentation.
I have severed ties with the previous supplier until they can provide the necessary documents in the required format. Additionally, I supplied an invoice from a reliable supplier that complies with Amazon's requirements in response to the last request. This shows that I have studied the document requirements on Amazon.

As the owner of the account, I take full responsibility for violations of intellectual property rights on Amazon. My account does not violate anyone's intellectual rights anymore. This is my first time. I am asking you to reactivate my Amazon seller account, as I have fulfilled all the requirements of Amazon.
Business Response
Date: 11/12/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 11/11/2023.
Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 11/19/2023
I terminated the business relationship with the previous supplier and provided invoices from authorized reliable suppliers with a long history who provided documents in the proper form. I am more familiar with the Amazon policies and follow them. Account health is well. Please reactivate my first blocked account.
Business Response
Date: 11/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on ***********.

Sincerely,
T Bai
Amazon.com
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
yes so I have an issue with a few orders that I have returned to your business and I will state the order numbers at the end of this message first of all I can say honestly that I have received you know accurate information from any of your customer service associates or their supervisors that I have been transferred to or departments whatever you want to call them and while they keep giving me is misinformation about dates on when a refund for the returns that I have given them back they have been delivered to the return center and they say that the refunds will be issued within seven business days from the time that we were ever received at the returns department well lo and behold seven different things goes back after an edge bending received by the return center end no refund so right now I'm out of the money and the product launched through as there are a lot of your employees that do not know or do not care about the customer because they do not know accurate information that they are transient he is accustomed while they are doing is basically agreeing with the customer and giving them something that they want to hear that away let's say a representative tells me that the refund has been requested and that the refund will be issued within three business days we have three business days goes by you contact another customer service associate and they say that their 1st service associate Gave you wrong information anyways I need the refunds for these orders that have been returned and received by your returns departments but no refunds have been issued yet the order numbers are 1112-7752103-6677849,112-8987017-5485026,112-9773936-4913050,112-3677602-3165019 That I had delivered by a company through your website and the phone was not the right phone when it was delivered so I returned the exact phone that I was given and the seller said that I was trying to scam them that that was not the phone that I was sent
Business Response
Date: 11/06/2023
Hello *******,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with some of the orders you returned recently. I understand how upsetting it can be.

For Order ID: *******************, I have issued a refund of $187.25 to original payment method. Please allow your bank 3 to 5 business days to process the refund.

Upon reviewing the other 3 orders, I found that 30 days haven't passed since the return authorizations were created and returns are not processed yet.

Once an item is returned, it can take up to 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

All returns do not necessarily take 30 days for processing and if a return is processed sooner a refund will be issued accordingly.

I request you to kindly wait until all returns are processed.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

we will review previous conversations and if any incorrect information was provided to you, our colleagues will be coached accordingly.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a quilt with pillow covers (Lush decor blue & ***** coastal reef quilt 7 piece bedding set) from Amazon. It did not look AT ALL like what was in the photos so I returned it. I was told I would get a full refund for the items - I had paid $66.80 for that part of the purchase.. On October 19, 2023 I received an email that I would receive a refund to my original debit card for $58.25. After a week, I called and was told that a refund of $59.45 had been sent to my debit card and that it might take **** business days. I called again after 7 business days - refund issued (my bank has no record). On October 31, I spoke with Jef, an Amazon supervisor. We did a 3-way call with my bank and was told there is no record of it. On November 4, **** called me to check if I had received the refund - nothing. After many minutes on hold, **** assured me I would be getting a refund in the form of an Amazon gift card ASAP. 24 hours later, still no refund at bank, no gift card, so I call and speak to Amazon supervisor ********. She says no gift card has been sent, nor will they send one. The follow-up email gives her name as *****/*****. She refused to let me speak to her supervisor, refused to send me a gift card.At this point, its been 17 days or 12 business days, and still no refund. I have spent HOURS of my time trying to get my refund, so I also want payment for wasting my time. My next step is filing in small claims court.
Business Response
Date: 11/06/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with refund for order ending in 1027.

A refund of $59.45 was requested after deducting a Restocking fee of $13.36. Our system indicates that the refund is complete.

In most cases, once a PIN-less Debit refund has been submitted, the issuing bank will post it to your account within 10 business days.

If you're still not seeing your refund, please contact your issuing bank for further assistance. They can clarify how long it'll take to post the refund to your account.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this is happening.

You can e-mail them directly at *****************************************. Please include:

   the order number if available
   the last 2 digits of the payment method
   the amount of the refund
   the date of the transaction
   any other information you find pertinent

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Najam
Amazon.com
***********************************
Customer Answer
Date: 11/07/2023

Complaint: 20829503

I am rejecting this response because:
I already did those actions - 3 times before I contacted BBB. I dont have the refund. My bank doesnt have the refund (one of your supervisors did a 3-way call with my bank).
At this point, I don't have any of your merchandise and I don't have any refund. And you charged me a restocking fee because you sent me the WRONG PRODUCT?
Sincerely,

*************************
Customer Answer
Date: 11/15/2023
As requested, Please include:

   the order number if available
111-6479462-3101027

   the last 2 digits of the payment method
64

   the amount of the refund
Refund should have been for the full amount, of $66.80 because I did not receive what I ordered. It was nothing like the photos. But Amazon charged a restocking fee. Amazon said they sent a refund of $59.45 on October 19, 2023, but it has never shown up in my bank account.

   the date of the transaction
Amazon claims a Refund was sent October 19, 2023.

   any other information you find pertinent
I called Amazon numerous times about this. I spoke to ****, a supervisor, on Oct 31 and we did a 3-way call with my bank. **** said he was not able to give me or my bank any transaction number or any way to trace the refund sent.
**** called me on Nov 4 @ 7:37pm to see if the refund had been deposited yet. It had not (still has not as of November 15),
he said they would issue a gift card ASAP.
When I called November 5 @ 5:53pm to ask when the gift card would arrive, I spoke to a supervisor who said her name was ******** (but the follow-up email said *****/*****) and she said there was no record of my call from **** on November 4 and no gift card was issued nor would a gift card be issued.
At this point, I contacted the BBB for help.
Business Response
Date: 11/17/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing to us. I hope you're doing well!

As the refund is complete and processed successfully from our end, we'll not be able to re-issue the refund.

I request you to kindly e-mail our Billing specialist directly at *****************************************. Please include:

   the order number if available
   the last 2 digits of the payment method
   the amount of the refund
   the date of the transaction
   any other information you find pertinent

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20829503

I am rejecting this response because:
Amazon has shown no proof that the refund was sent, no transaction number, nothing. Amazon has given no way to trace or track the refund they say they sent and I still have not received the refund at my bank.

Sincerely,

*************************
Initial Complaint
Date:11/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello and thank you for the support.My name is ******. I live in ***** and I've been shopping from Amazon.com for some supplies for the last year. I usually used to make a lot of orders, around $20,000 monthly. These supplies were all international orders and shipped to my Japan address and I have been receiving them without any problems.Recently some of the orders were undelivered and/or lost, according to Amazon's tracking information. Amazon refunded me for those undelivered orders in the form of Amazon Gift Card balance. I can not remember the exact amount of refunds but the total was around $3000.On October 31st, I received an mail from Amazon stating that my buyer account had been deactivated. I made an appeal through the email they supplied but I have received the following reply:"After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.We may not reply to further emails about this issue."They did not give me an exact reason for this deactivation and closed all communication channels. They also seized all of my refund payments which was around $3000.Now, I naturally can not make any orders since my account is closed, which is still fine as long as I receive my refunds back which is legally mine in the first place.I kindly request you to get in contact with them and work out a solution.Thank you.Account holder's email: ***************** Account holder's name: *************************
Business Response
Date: 11/17/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 11/16/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 12/04/2023
Thank you for returning back to me.
Amazon is not disclosing any information about why my buyer account is closed. I have checked their terms and conditions and still couldn't figure it out what is the violation. I am still puzzled about this; it is a buyer's account, I just bought stuff, how can I make a violation by buying stuff is still a mystery to me.
Also, undelivered or unsent items will eventually return to Amazon. Legally Amazon needs to return the exact amount to me because I paid in full with my credit cards. Amazon can not make profit by doing this.
Terms and Conditions violation should result with account termination, which is understandable. Charging the customer for an unknown violation and not disclosing any information about it, is bullying.
Please let Amazon know that I am preparing to start a small claims case against them.
Amazon locked my account therefore I can not access order information but below are some undelivered order numbers, just to record:
ORDER # ***-0044795-1881056
ORDER # ***-9630699-4817018
ORDER # ***-6539678-3901800
ORDER # ***-1903970-7941055
ORDER # ***-5899082-8347407
ORDER # ***-7403082-3533061
ORDER # ***-4643511-7324226
ORDER # ***-3418159-8993033
ORDER # ***-7436381-7889004
ORDER # ***-2344314-9476248
ORDER # ***-2093745-0459446
ORDER # ***-6628655-6407406
ORDER # ***-5019394-1337024
ORDER # ***-7711700-3167453
ORDER # ***-0298662-1884215
ORDER # ***-6993320-9657028
ORDER # ***-3188883-0509806
ORDER # ***-1946705-5537854
ORDER # ***-3016323-2299449
ORDER # ***-1214931-1089801
ORDER # ***-7873178-8499466
ORDER # ***-4296839-7849021
ORDER # ***-2552261-6736208

Sincerely.
Initial Complaint
Date:11/05/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order set to be delivered on Nov. 5, 2023, and it was not delivered due to "the business being closed." Mind you, this is not a business address. It is an apartment complex. I immediately contacted Amazon to inquire about them redelivering the package, and I was met with a "no...I can't request that." However, after explaining that the address was not a business and two hours before that driver attempted to deliver, another driver from Amazon was actually able to deliver, and they had access to the same information, so why would this driver lie about delivering? The representative put a request in for redelivery but could not guarantee I would get my package that day. I accepted and then later decided to call back, and in this conversation, I was told the same thing; however, the representative did acknowledge the driver had my information, and she couldn't figure out why the driver said what was said. During this call, another representative called and began asking questions that led me to believe they were attempting to shift the blame and narrative to something being incorrect on my side; however, it was obvious they had not fully investigated because they did not realize a driver prior to this one on the same day actually used the same profile and was able to deliver. I ended my call with the representatives offering no delivery guarantee, no next-day priority, a $5.00 compensation I had to ask about, and a series of template resolves that indicate they not only lie but freely do it which is proven in the third representative action of changing the reason for the delay in my profile. Amazon does not accept responsibility but would expect you to be patient up front while they create a lie behind the scenes thus keeping complaints to a minimum. Please see the email templates noting similarities. And, even if you want to complain the representatives will not transfer you and the email addresses always bounce back again they want to keep numbers low.
Business Response
Date: 11/06/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with the delivery of your order ending in ****. It is certainly not what we expect our customers to go through.

Please rest assured that our Logistics team will investigate this delivery and take appropriate actions to ensure the driver is coached accordingly.

To resolve this for you, we can issue a refund against the order. Please let me if you'd like the refund to original payment method or to your gift card balance.

As a goodwill gesture, I will issue a $15.00 promotional credit to your account which can be used against your next order with us that is sold by Amazon.

The promotional credit will be added at the time of processing the refund.

If you're able to collect the package from Amazon Locker before November 10, 2023 you're welcome to keep it. The package will be returned to us after November 10, 2023. The Pickup code is delivered to your email inbox.

Please know that I will be sure to review previous conversations and if your query wasn't handled efficiently, our colleagues will be coached accordingly.

Once again we apologize for the inconvenience and frustration this situation has caused you. We will ensure that this does not happen with your future orders.

We appreciate your patience and understanding in this matter.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Najam
Amazon.com
***********************************
Customer Answer
Date: 11/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mom was looking on Amazon.com and found a ring that had in the description that it could be personalized with the name of a loved one. She asked for it for Christmas with my stepdads name on it (he passed away a few years ago). I ordered the ring and contacted the seller on Amazon with my personalization request. They shipped the item, and then contacted me stating that they do not personalize items. I proceeded to contact Amazon support to let them know of this false advertising and I requested a refund so that I could order an item that wasn't being falsely advertised. The Amazon support said that they were sorry for the inconvenience but that they were limited and couldn't help me. Why is false advertising allowed? It's not fair.
Customer Answer
Date: 11/07/2023
Amazon has finally resolved the complaint by giving me my refund. Thank you for your help!
Business Response
Date: 11/07/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in ****. It is certainly not what we expect our customers to go through.

After reviewing, I can confirm that a refund of $10.59 is issued to original payment method on Monday, November 6, 2023.

Please allow your bank 3 to 5 business days to process the refund.

We'll investigate further and make sure this doesn't happen to anyone else. In the meantime, the item may temporarily be unavailable to purchase from this seller, though it may be available from other sellers on the Amazon.com website.

Thank you for your patience and understanding in this matter.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon seller crushed by out of control Amazon computer! Being laid off work during the Covid pandemic, I decided to use Amazon.com services to sell products in order to survive and support myself and my new-born son. I became a seller on Aug. 28, 2020. Things went well. Then, in Dec. 2021 Amazon informed me that I was not permitted to drop ship products to buyers which was something I was not aware of. From that time on as to every single product I sold without exception I shipped from my own address and never again drop shipped; and in that process I purchased shipping and shipping labels directly from Amazon and also thereby provided Amazon with valid tracking numbers showing that every product sold was shipped from my address to buyers. Thereby Amazon has total irrefutable data of direct delivery.Unfortunately, the Amazon agent I dealt with in Dec. 2021 was unable to disable, disarm or update Amazons ******** with the data showing direct delivery of all products I sold to buyers from Dec. 2021 to date. Thus, Amazons *** ******** became evil by default when on Oct. 25, 2022 it suspended my seller account for drop shipping where Amazon had failed to connect the recorded data it had to *** proving that all shipments were direct to buyers and not drop shipped. I appealed multiple times but *** refused to reinstate my account.I then filed multiple requests that the $8,287.32 of my money Amazon was withholding be released. Again, Amazon's ******** *** in defiance of, and in ignorance of, the evidence and proof Amazon has made a totally bizarre and nonsensical reply reasserting the false allegation of drop shipping claiming it constituted deceptive activity and that my funds would not be disbursed to me. Therefor I file this complaint and seek reinstatement of my seller account and release of funds. Sincerely,******************* ************************************************************************************** ************** ************** Store: Ezy Deals ID: **************
Business Response
Date: 11/08/2023
Hello,

We have completed the review of the seller account. We sent an email to the seller's registered email address on 2023-11-08 confirming that funds will be disbursed on the next settlement date.
Customer Answer
Date: 11/13/2023

Complaint: 20829248

I am rejecting this response because:
I reject the resolution offered by Amazon for the following reasons.  I filed this BBB complaint seeking; a) release of $8,287.32 of my seller funds withheld, and b) Amazons reinstatement of my seller account.  In fact, Amazon has returned and released all of my seller funds to me that were previously withheld, but has yet to reinstate my seller account.  The basis of this BBB complaint underlying both of my requests is that Amazons computers made a mistake in misidentifying me as having drop shipped products to buyers when in fact, I had purchased all shipping and shipping labels from Amazon itself for all products I sold and all products were then shipped directly from my address directly to buyers.  This process produced valid tracking numbers as well.  Accordingly, Amazon has all of this evidence in their data base conclusively proving there was no drop shipping and no basis to withhold my seller funds or suspend my seller account.  Accordingly, as Amazon has not done so to date, it needs to address and resolve the remaining second issue by reinstating my seller account which would resolve this complaint in its entirety and that is my request.

Sincerely,

*******************
*********************************************************************************** 22401
**************
**************
Store: Ezy Deals
ID: **************
Business Response
Date: 11/18/2023
Hello,

We have completed the review of the seller account. We sent an email to the seller's registered email address on 11/07/2023 confirming that funds will be disbursed on the next settlement date.

Regards,
Amazon
Customer Answer
Date: 11/26/2023

Complaint: 20829248

I am rejecting this response because:
Amazon's response is hereby rejected as being a "refusal to answer". As a member partner business of the BBB Amazon has a "duty" and "obligation" to answer all complaints and it has failed and/refused to do so repeatedly. The complaint against Amazon was two-part based on the same fact that I had not violated any Amazon policy and so there was no justification in Amazon's withholding of my seller funds or for its suspension of my seller account: The first part of my complaint being that there was no basis to withhold my seller funds as there was no violation and that it should be released to me. The second part of the complaint being that my Amazon seller account should be reinstated as there was no violation. Amazon repeatedly only answers one half of my bifurcated / two-part BBB complaint by stating that my funds have been released to me. Amazon repeatedly refuses to answer the other half of my complaint that my seller account should never have been suspended and should be reinstated. Again, Amazon has a duty as a member partner business of the BBB to answer the assertion and requested resolution as to reinstating my seller account which it repeatedly has failed to do. The logical course of action by Amazon, since they have already admitted that there was no violation of their policy by its release of my seller funds, is to reinstate my Amazon seller account as well.
Sincerely,
*******************
Business Response
Date: 11/28/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/28/2023.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 12/03/2023

Complaint: 20829248

I am rejecting this response because:
I reject the resolution offered by Amazon for the following reasons: Amazons computers are once again in error and once again they are not being fixed. The first computer error: My Amazon seller account was suspended and my seller funds were withheld by them for one reason and only one reason; Amazons computers had misidentified me for having drop shipped products to buyers when in fact all shipping and all shipping labels for my product sold were purchased through Amazon; and all product was shipped directly from my address to buyers and in this process valid tracking numbers and related receipts were all of record with Amazon. So, Amazon had all facts of record to know that the allegation was false and that it had no basis to withhold my seller funds or to suspend my seller account, but failed to do so even I pointed it out to them. After filing this BBB complaint Amazon finally figured out I was innocent and finally got one of their agents to get their computer to release all of my seller funds withheld and in fact I did receive all of those funds. The second computer error: Unfortunately, that Amazon agent forgot to also get their computer to reinstate my seller account at the same time the agent got Amazons computer to release my withheld seller funds to me. So, Amazons computer has now sent me a request for more information to reinstate the seller account which is a totally invalid and irrational as the issue is totally resolved Amazon being fully aware that there was no violation on my part. Again both allegations were based upon the same exact false allegation which Amazon itself found false by its paying my withheld seller funds to me. Accordingly, one of Amazons agents needs to fix the computer to get it to reinstate my seller account.

Sincerely,

*******************
Business Response
Date: 12/15/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 15th, 2023.

Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 12/19/2023

Complaint: 20829248

I am rejecting this response because:
I reject the resolution offered by Amazon for the following reasons: Amazons computers are once again in error and once again they are not being fixed. The first computer error: My Amazon seller account was suspended and my seller funds were withheld by them for one reason and only one reason; Amazons computers had misidentified me for having drop shipped products to buyers when in fact all shipping and all shipping labels for my product sold were purchased through Amazon; and all product was shipped directly from my address to buyers and in this process valid tracking numbers and related receipts were all of record with Amazon. So, Amazon had all facts of record to know that the allegation was false and that it had no basis to withhold my seller funds or to suspend my seller account, but failed to do so even I pointed it out to them. After filing this BBB complaint Amazon finally figured out I was innocent and finally got one of their agents to get their computer to release all of my seller funds withheld and in fact I did receive all of those funds. The second computer error: Unfortunately, that Amazon agent forgot to also get their computer to reinstate my seller account at the same time the agent got Amazons computer to release my withheld seller funds to me. So, Amazons computer has now sent me a request for more information to reinstate the seller account which is a totally invalid and irrational as the issue is totally resolved Amazon being fully aware that there was no violation on my part. Again both allegations were based upon the same exact false allegation which Amazon itself found false by its paying my withheld seller funds to me. Accordingly, one of Amazons agents needs to fix the computer to get it to reinstate my seller account.

Sincerely,

*******************
Business Response
Date: 12/20/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/20/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/26/2023

Complaint: 20829248

I am rejecting this response because:
I reject the resolution offered by Amazon for the following reasons: Amazons computers are once again in error and once again they are not being fixed. The first computer error: My Amazon seller account was suspended and my seller funds were withheld by them for one reason and only one reason; Amazons computers had misidentified me for having drop shipped products to buyers when in fact all shipping and all shipping labels for my product sold were purchased through Amazon; and all product was shipped directly from my address to buyers and in this process valid tracking numbers and related receipts were all of record with Amazon. So, Amazon had all facts of record to know that the allegation was false and that it had no basis to withhold my seller funds or to suspend my seller account, but failed to do so even I pointed it out to them. After filing this BBB complaint Amazon finally figured out I was innocent and finally got one of their agents to get their computer to release all of my seller funds withheld and in fact I did receive all of those funds. The second computer error: Unfortunately, that Amazon agent forgot to also get their computer to reinstate my seller account at the same time the agent got Amazons computer to release my withheld seller funds to me. So, Amazons computer has now sent me a request for more information to reinstate the seller account which is a totally invalid and irrational as the issue is totally resolved Amazon being fully aware that there was no violation on my part. Again both allegations were based upon the same exact false allegation which Amazon itself found false by its paying my withheld seller funds to me. Accordingly, one of Amazons agents needs to fix the computer to get it to reinstate my seller account.

Sincerely,

*******************

Business Response
Date: 12/29/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 29, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/04/2024

Complaint: 20829248

I am rejecting this response because:
I reject the resolution offered by Amazon for the following reasons: Amazons computers are once again in error and once again they are not being fixed. The first computer error: My Amazon seller account was suspended and my seller funds were withheld by them for one reason and only one reason; Amazons computers had misidentified me for having drop shipped products to buyers when in fact all shipping and all shipping labels for my product sold were purchased through Amazon; and all product was shipped directly from my address to buyers and in this process valid tracking numbers and related receipts were all of record with Amazon. So, Amazon had all facts of record to know that the allegation was false and that it had no basis to withhold my seller funds or to suspend my seller account, but failed to do so even I pointed it out to them. After filing this BBB complaint Amazon finally figured out I was innocent and finally got one of their agents to get their computer to release all of my seller funds withheld and in fact I did receive all of those funds. The second computer error: Unfortunately, that Amazon agent forgot to also get their computer to reinstate my seller account at the same time the agent got Amazons computer to release my withheld seller funds to me. So, Amazons computer has now sent me a request for more information to reinstate the seller account which is a totally invalid and irrational as the issue is totally resolved Amazon being fully aware that there was no violation on my part. Again both allegations were based upon the same exact false allegation which Amazon itself found false by its paying my withheld seller funds to me. Accordingly, one of Amazons agents needs to fix the computer to get it to reinstate my seller account.

Sincerely,

*******************

Business Response
Date: 01/09/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 9, ****.

Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 01/10/2024

Complaint: 20829248

I am rejecting this response because:
I reject the resolution offered by Amazon for the following reasons: Amazons computers are once again in error and once again they are not being fixed. The first computer error: My Amazon seller account was suspended and my seller funds were withheld by them for one reason and only one reason; Amazons computers had misidentified me for having drop shipped products to buyers when in fact all shipping and all shipping labels for my product sold were purchased through Amazon; and all product was shipped directly from my address to buyers and in this process valid tracking numbers and related receipts were all of record with Amazon. So, Amazon had all facts of record to know that the allegation was false and that it had no basis to withhold my seller funds or to suspend my seller account, but failed to do so even I pointed it out to them. After filing this BBB complaint Amazon finally figured out I was innocent and finally got one of their agents to get their computer to release all of my seller funds withheld and in fact I did receive all of those funds. The second computer error: Unfortunately, that Amazon agent forgot to also get their computer to reinstate my seller account at the same time the agent got Amazons computer to release my withheld seller funds to me. So, Amazons computer has now sent me a request for more information to reinstate the seller account which is a totally invalid and irrational as the issue is totally resolved Amazon being fully aware that there was no violation on my part. Again both allegations were based upon the same exact false allegation which Amazon itself found false by its paying my withheld seller funds to me. Accordingly, one of Amazons agents needs to fix the computer to get it to reinstate my seller account.

Sincerely,

*******************
Business Response
Date: 01/18/2024
Hi,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/19/2024
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 01/19/2024

Complaint: 20829248

I am rejecting this response because of FRAUD BY AMAZON IN AND UPON THIS BBB COMPLAINT PROCESS:

I totally reject Amazons reply of 19 January **** to our BBB complaint for the following reasons:

The underlying case, the BBB complaint, is a simple one: I filed this BBB complaint seeking;a) release of $8,287.32 of my seller funds withheld, and b) Amazons reinstatement of my seller account. In fact, ********************** has returned and released all of my seller funds to me that were previously withheld, but has yet to reinstate my seller account. The basis of this BBB complaint underlying both of my requests is that Amazons computers made a mistake in misidentifying me as having drop shipped products to buyers when in fact, I had purchased all shipping and shipping labels from Amazon itself for all products I sold and all products were then shipped directly from my address directly to buyers. This process produced valid tracking numbers as well. Accordingly, Amazon has all of this evidence in their data base conclusively proving there was no drop shipping and no basis to withhold my seller funds or suspend my seller account.Accordingly, as Amazon has not done so to date, it needs to address and resolve the remaining second issue by reinstating my seller account which would resolve this complaint in its entirety and that is my request.

***** AMAZON FRAUD IN AND UPON THIS BBB COMPLAINT PROCESS *****: On January 18, **** Amazon replied to my complaint as follows: Hello, We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 19, ****. Thank you, Amazon.com Seller Performance

This Amazon email communication is false, fraudulent,deceptive and a complete lie. That email sent directly from Amazon to me on January 18, **** (which deliberately bypasses this BBB complaint process) does not ask for any additional information from us whatsoever! The claim is a 100% falsehood a complete lie. Attached is a copy of Amazons email of January 18, ****.

Another horrible and fraudulent aspect of Amazons email on top of its falsehood is that its an attempt to bypass the BBB complaint process and communicate in secret so that their falsehoods and other misconduct cant be seen by the BBB or its readers. This is called circumvention.

Amazon has repeated this fraudulent statement/email sequence over and over and over again in this BBB complaint process as their misconduct has no limit; and they obviously believe they can get away with in right in front of the BBB and/or believe that the BBB will let them get away with it.

Amazons email violates the BBB website terms of use:You further agree and warrant that you will not: Submit any User Content that is false, fraudulent, or misleading; ***************************************************

Amazons email also violates multiple provisions of the BBB code of conduct for business members which Amazon is which Amazon where among other things it prohibits dishonesty. Web links: *******************************************************************; *****************************************************************************************
Amazons obligations as a BBB member are extensive.

The only logical course of action for the BBB, to protect itself and its own credibility, is to terminate Amazon as a business partner member. If the BBB allows this naked fraud by Amazon to continue it damages the credibility of the BBB.

Sincerely,

*******************
*****************************************************************************************
**************
**************
Store: Ezy Deals
ID: **************
Customer Answer
Date: 01/19/2024
Complaint: 20829248

**************, BBB, Resolutions Specialist,

Amazon is engaged in wanton fraud in this BBB process in open violation of the BBB website terms of service and in violation of the BBBs code of conduct for member businesses. Over and over again Amazon circumvents the BBB communication process by sending emails directly to me that contain information that is 100 percent the complete opposite of what it then reports to the BBB in the complaint process. A copy of one of these Amazon emails dated January 18, ****, is in my last BBB complaint process response to an Amazon reply which clearly shows "knowing false statements" by Amazon in corresponding communication with the BBB in this complaint process. BBB member businesses and even companies that use the BBB website are not permitted to engage in making false statements whatsoever.

Im asking for a careful review of the BBB complaint communications in this matter which will clearly show that Amazon has been intentionally engaged in fraud, deception and in making false statements; and for the BBB to take all actions necessary to remove Amazons BBB accreditation unless by some miracle the BBB can demand and obtain strict compliance by Amazon in this matter to the BBB website terms of service and to the BBB code of conduct for member businesses. Any person of ordinary reasoning and ethics will totally agree that this is the appropriate action to take.

Sincerely,

*******************
*****************************************************************************************
**************
**************
Store: Ezy Deals
ID: **************
Business Response
Date: 02/01/2024

Greeting from Amazon Services,

I understand that seller is asking for account reinstatement.

While we are not able to reveal details of our investigations, accordingly to notification sent on 01/19/2024 our internal team has completed the account review and determinate that account does not qualify for reinstatement.

Appeal options are available for **************** through the channels offered via Account Health page in Seller Central.

Thanks
Customer Answer
Date: 02/06/2024

Complaint: 20829248

I am rejecting this response because:
1) As an Amazon seller I was crushed by the out of control Amazon computer! Being laid off work during the Covid pandemic, I decided to use Amazon.com services to sell products in order to survive and support myself and my new-born son. I became a seller on Aug. 28, 2020. Things went well.

2) Then, in Dec. 2021 Amazon informed me that I was not permitted to drop ship products to buyers which was something I was not aware of.

3) From that time, Dec. 2021, on as to every single product I sold without exception I shipped from my own address and never again drop shipped; and in that process I purchased shipping and shipping labels directly from Amazon and also thereby provided Amazon with valid tracking numbers showing that every product sold was shipped from my address to buyers.Thereby Amazon has total irrefutable data of direct delivery to buyers from my address in its records. Accordingly, it had no basis for any further action against my seller account.

4) Unfortunately, the Amazon agent I dealt with in Dec.2021 was unable to disable, disarm, update or reset Amazons ******** with the data showing direct delivery of all products I sold to buyers from my address from Dec. 2021 to date. Thus, Amazons *** ******** became harmful by default when on Oct. 25, 2022 it mistakenly re-suspended my seller account for drop shipping where Amazon had failed to reset its *** ******** and connect the recorded data it had to *** proving that all shipments were direct to buyers from my address and not drop shipped. And, it withheld my seller funds.

5) Due to this BBB complaint Amazon released my seller funds to me ( $8,287.32) as Amazon understood that the Oct. 25, 2022 suspension of my seller account was an error, a mistake by Amazons ******** that was not reset. Accordingly, there was no basis whatsoever not to reinstate my seller account.

6) Accordingly, in addition to the release of withheld seller funds that has occurred this is a repeated request that Amazon reinstate my seller account as the basis for both the mistaken seller account suspension and mistaken withhold of my seller funds is identical. This would be the most honorable, rational action on Amazons part and demonstrate good faith and fair dealing and thereby give notice to other sellers similarly situation to me that Amazon can act justly and fairly in accordance with its obligations as a business partner of the BBB.
Sincerely,

*******************
Customer Answer
Date: 02/07/2024
To: **************, Resolutions Specialist & BBB,
Yesterday, February 6, **** I filed a communication with the BBB for delivery to the business, Amazon.
One day later, today, February 7, ****, I received a notification from ************** that the complaint is closed
because Amazon had replied to the complaint on February 1, ****. Obviously, the BBB's position is incorrect
and has the appearance of deception. Amazon's last communication forwarded to me was on February 1, ****
with the notice and invitation to respond within 7 days. If the BBB honestly believed that Amazon's last communication
of February 1, **** was the final word the BBB would not have invited me to respond to it within 7 days. I relied
upon the BBB's representation that I was invited to and respond to the Amazon communication within 7 days and
I did send in a response yesterday, February 6, ****. The clear, obvious and undeniable conclusion is that the
BBB has deceived me, is protecting Amazon and is taking extraordinary action to permit Amazon not to reply to
my response of February 6, ****. I'm requesting that the manager of BBB complaints review this matter. Obviously,
the complaint should be reopened so that Amazon can reply to my response of February 6, ****. However, by closing
the matter the BBB has prejudiced my case as it sends the wrong signal to Amazon where the BBB clearly and
inappropriately closed the account to **********************'s benefit.  The BBB's actions do not conform to FTC requirements,
nor to its own standards.
Sincerely,
Saira ****

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