Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,525 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased multiple items from amazon in a single order.As per their return options a customer can take the items to a whole foods amazon counter for return.One item, an airplane footrest, was returned with other items at a Whole Foods counter.The item has been in transit per my account information but amazon charged me anyway.Once the Whole Foods counter checks the item in, it is no longer in my possession and the issue seems like the courier lost the item while in transit from Whole Foods amazon counter back to the amazon warehouse.So I disputed the charge as I followed return instructions provided by amazon.Amazon then responded to my Citi dispute with an item called a poncho which is NOT what they originally tried to charge me for when citing I did not return the item thus their response was inaccurate but Citi allowed it which is disappointing.See this screenshot that shows the item is in transit which means I returned dit to the counter as allowed by the amazon return policy. What needs to be done to close this out? I DO NOT have the item, and the issue is with the courier or the Whole Foods counter.
Business Response
Date: 11/07/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/07/2023

Complaint: 20830852

I am rejecting this response because: Amazon wants to communicate off the BBB chat messaging. I have responded to their email but will also respond here. Ive been trying to solve this with Amazon at more than one attempt. All information needed is in the screenshot below.
I requested a return on the amazon website, my return options included taking the item to a Whole Foods Amazon counter. I took the item to the Whole Foods Amazon Counter, it was checked in and from there the items are no longer my responsibility once they are checked in and sent in transit by Whole Foods Amazon counter.
Per the attached screen shot Whole Foods lost it or something but I followed the return instructions.
Sincerely,

***************************
Business Response
Date: 11/08/2023
Hello,

I'm Prashanth from Amazon.com.

Thank you for providing us with the order details.

To help you with it, I've issued a refund on retrocharge for $23.95 to your original payment mode. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:11/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I have encountered a technical issue and request Amazon Support to resolve it. My ASINs B09WW447F7, B09WY1MJ57, B0BSHBHR9Z, and B09WXYD4KM have been removed. According to the notification from October 31, the reason for removal was that I need approval from Amazon to sell products in the ******** subcategory.It is an obvious technical error since I have been selling products on the mentioned ASINs in this subcategory without any issues. My seller account has already received approval from Amazon in the ******** subcategory. I have attached a screenshot of the Selling Application section on my seller account to confirm my claim. As you see, I was approved by Amazon for the ******** subcategory on October 27, 2023. The status of the case remains unchanged to this day. I am still approved to sell in the ******** subcategory. I also request Amazon Support to take note that the rights owner authorized me to sell the mentioned ASINs, and I do not infringe on intellectual property rights.I don't know on what basis Amazon Support deactivated my mentioned ASINs. However, I request their immediate reactivation since I have approved selling products on those ASINs. Therefore, the reason for deactivating my ASINs is unfounded.I have also attached screenshots of my Inventory and Account Health to demonstrate that my account complies with current Amazon Policies and has no violations.I request Amazon Support to fix this technical issue and remove any restrictions that prevent me from selling products in the ******** subcategory. Also, I request that my case be reviewed by the ******************* Team or any other responsible Escalation team, as my request requires a professional approach. I sincerely hope for highly qualified assistance from Amazon Support and a prompt resolution. Many thanks for considering my request.
Business Response
Date: 11/08/2023
Hello,
We have reviewed the sellers account and we are unable to approve the seller for pet products.
We are unable to provide information on our investigation methods.

Sincerely,
Seller performance team
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prime membership when adding an EBT card to a prime account there should be a prime discounted at 50% off I have been been charge ***** since April 2022 and and the resolution, I would like that I receive a refund for half of what I paid in the last year .. amount that I should've been paying should be **** Denied to refund me because they said it's not (Amazon)'s fault but as soon as you enter your EBT information card you're automatically discounted your prime membership at 50% off this is actual information that's on their website, amazon/primeaccess.com on how you enroll and you qualify. How to qualify 1 Select your qualifying government assistance program and upload a photo of your EBT card or eligibility letter.2 Enter a payment method to use after your free trial ends.3 You can now unlock everything Prime has to offer.
Business Response
Date: 11/07/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Prime charge. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids, so that we can review and help you further. The order starts with "D0"

You can look up your orders online through *********************************

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around 4-5 days ago, I made an order on Amazon.com, the order contained a pair of wireless earbuds and a phone charger.Order ID: ******************* After delivery, I realised that I no longer need them and wanted to initiate a return process. After filling out the required information? it turned out that the only return option is via a *** driver who picks the package, I currently cannot complete it this way and I wanted to return it by going to an Amazon return address by myself. I tried contacting customer support but they did not help me.
Business Response
Date: 11/07/2023
Hello Abed,

This is Vishal from Amazon.com.I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that *** pick up is the only return option available for the item.

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting:

*******************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/07/2023
Please cancel this complaint, I've changed my mind and decided to keep my items.
I apologise for the inconvenience.
Initial Complaint
Date:11/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AWS is a subsidiary of Amazon. The company has access to my account because I got my credit card through amazon, which is a chase bank card. I was charged $14.95 on Nov 2, posted on Nov 3. Amazon said they can not see the charge on my account. ***** would not refund the amount until I contacted AWS, the only way to contact AWS is through email with an account, I do not have an account with them. I never authorized the company AWS to charge my card. I have never used their services nor will I ever. Attempts to get them to remove the charge has been a waste of ALOT of my time.
Business Response
Date: 11/07/2023
Hello *********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting AWS.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and we are sorry to hear you have received unauthorized charges on your credit card from AWS.

In instances like these, we highly recommend disputing the charges through your credit card issuer as our Customer Support cannot resolve charges if you are not affiliated with an AWS account.

Please also review the following resource regarding this matter that *** be helpful: ****************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/08/2023

Complaint: 20827714

I am rejecting this response because: I have forwarded a screenshot of the charge on my card from AWS. I informed AWS I never approved this charge. I was clearly charged by their business. I know I do not have an account. This is why your company can not be allowed to charge me. It sounds like the response is saying your company can charge all amazon customer $14.95 and they have no recourse. You obviously charged my card do you can refund my card. This is fraud.

Sincerely,

*******************************
Customer Answer
Date: 11/08/2023
I need AWS to work with ***** (Amazon Chase Card) to resolve this charge. AWS apparently got access to my card because I got it through Amazon. ***** asked me to contact AWS and because they will not refund my money, I disputed the transaction and AWS needs to cooperate with ***** and refund the money to my Amazon Chase Credit Card.
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 1st at 4:42pm I made a delivery of my customer made radiator cover to a customer, I deliver most orders myself to ensure they get to the destination safely. On every delivery I take video proof because amazons refund policy is too easy for customers to commit fraud and thats what KEEPS HAPPENING. I opened a Safe-T ***** as Amazon calls it and uploaded photos of this video (because I am limited and cannot upload a video) and was denied my refund for the product that was delivered. Amazons reply to this situation was, you did not upload a tracking number so we have to deny this claim. No where on Amazon seller policy does it say I must use a 3rd party shipping provider. When somebody opens a claim for a refund on any other website there is 3rd party investigation that is not biased to the companies interest. Amazon is a monopoly and does everything in house. This is the THIRD CLAIM I open with Amazon and get denied after showing proof of delivery. These false claims are hurting my small business meanwhile I bring business to Amazons platform.
Business Response
Date: 11/06/2023
Hello ****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery and refund issues for the Order ID: *******************.

I apologize for the inconvenience.

Upon checking, I see that the refund for the above order has already been processed on Saturday, October 28, 2023 6:27:24 PM PDT.

The amount should have been credited to the original payment method by now as it take 3 to 5 business days for the refund to be credited.

However, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

We'll ensure that this issue is not repeated.

Please feel free to contact us directly by replying to bbbamazon.com if we can be of further assistance.

Regards,

Arun
Amazon.com
*****************************
Business Response
Date: 11/07/2023
We have reached out to the Selling Partner regarding their concern.
Please advise them to refer to Case ID *********** for more
information. Thank you.
Customer Answer
Date: 11/10/2023

Complaint: 20829982

I am rejecting this response because:
Amazon policies and staff support fraud. Amazon doesnt lose anything if they issue a refund, customers don't lose anything submitting false claims, they get a refund and keep the product, the sellers lose everything!!

Sincerely,

*************************
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ************. My Amazon Buyer email is *********************** My Amazon Seller Account is Doggy Affairs (email: ***************************** I am writing to request assistance in restoring access to both my buyer and seller accounts on Amazon.Here are the details associated with my accounts:Buyer Account: Name: ******** Address: st. *********, build. 13, flat 35, **************, region ******, *******, ***** Email: ********************** Seller Account: Account Name: Doggy Affairs Primary Contact Person: ******** Address: ******************************************************************* Email: *************************** On October 7, 2023, I logged into my buyer account intending to make a purchase. Given my need to transact in ** dollars as opposed to hryvnias (the official currency of *******), I added a dollar card from PrivatBank to my buyer account. Prior to this, my account was linked to a card from MonoBank.Unfortunately, during the translation of my bank statement, PrivatBank made an error in rendering my name, causing a discrepancy between "****" and "Oleh". I believe this led Amazon to flag suspicious activity on my account, resulting in the temporary suspension of both my buyer and seller accounts.To verify my identity and clear up any concerns, I have attached the following documents:My passport (My passport (p.1 - Identity Information, p.2 - cover))A selfie with my passport.A corrected bank statement from ***************** statement from MonoBank, which corresponds to the original card linked to the account.I understand the importance of security measures to protect users, and I appreciate Amazons diligence in this regard. I kindly request that my access to my Amazon Seller account(***************************) and Buyer Account (**********************) be restored as soon as possible, so I can continue selling on Amazon.
Business Response
Date: 12/12/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-11-07 confirming account reinstatement.
Sincerely,
****
Amazon.com
Initial Complaint
Date:11/06/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER PLACED on October 14 th on order number 113-1086679-2261865 for *****. I received NEW atenna and installed it and it Worked great for ONE day!!! the next morning I woke Up went to living room and turned on TV and it STOPPED working. I tried NUMEROUS times to Work with SELLER and NO reponse So I got AMAZON to contact SELLER...Still NO satisfaction with AMAZON Helping Me. Im 70 yrs OLD and Live on a SMALL Monthly Income and I only Get Paid ONCE a MONTH ! that ***** cents was 1/7 of My ENTIRE Paycheck for for Item to STOP working in less than a day and SELLER WONT work with Me and AMAZON Promised it it would CLOSE in MY FAVOR before SEVEN days was Up Over the ****** well Today is NOV 6th and its been 23 days and I still do NOT have my ***** cent Back and I have CALLED Amazon and REQUESTED a SUERVISOR everytime Over PHONE and all THREE Calls were PROMISED to Me Over Phone it would CLOSE in MY FAVOR since SELLER Wouldnt Work with ME and TODAY I go and Check the RESULTS AGAIN and NOW it says they Need SEVEN MORE Days On top of the 23 days ALREADY Past to Make a Decision??? AGAIN Im a SENIOR CITIZEN and I NEED My ***** cents BACK since PRODUCED worked Less than ONE Day!!!!!
Business Response
Date: 11/07/2023
Hello,
Thank you for bringing this matter to our attention. We have investigate the details related to Order ID: ******************* and credited customer with USD ***** based on our decision.
Thanks,
Customer Answer
Date: 11/08/2023
If they Dont take it Back, as they have in Past...then I accept...But what am I suppose to Do with Broken antenna??? I Told AmaZON FROM BEGINNING that Once the antenna Worked to start with I discarded the Box...NOT realizing the next day it would STOP working..I Still Have the BROKEN antenna so do they want me to Throw it away???? Or are they sending Me a *** Big enought to pack it up and return it???? Thank you Better Business Burea So HELPING out a SENIOR CITIZEN and a VETERAN..Amazon is NORMALLY GOOD at Helping but was NOT this time and was DRAGGING thier Feet??? Especially when I called and Spoke to THREE Different Supervisors and was Told by ALL THREE Supervisors I would NOT have to Return BROKEN antenna Because I was Missing the *** it came in....Thank you BBB and GOD BLESS
Customer Answer
Date: 11/08/2023

Complaint: 20829924

I am rejecting this response because: I Fear Amazon will take Back My money cause I still have BROKEN antenna thsat Im WILLING to RETURN if they PROVIDE Me a BOX to return it In....THREE Different SUPERVISORs over Phone Told Me I would NOT have to RETURN Briken antenna Unless SELLER Sent Me a Box...So Do I WAIT??? Or Throw AWAY the antenna???

Sincerely,

**********************************
Business Response
Date: 11/09/2023
Hello,

A full refund has been issued to customer without requiring them to return the item. Customer can either keep or dispose the item as per their convenience.

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 11/09/2023
Why would I want to keep something thats BROKEN and didnt even last ONE day?? Thank you..i will THROW in Trash to Dispose of Properly Since its BROKEN
Customer Answer
Date: 11/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.and I will DISPOSE of BROKEN antenna since it NEVER lasted a day....Thank you

Sincerely,

**********************************
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I separately placed orders about NT$ **** on Nov 1st which was supposed to send to ****** and NT$ **** on Nov 4th which was supposed to send to BuyandShip. On Nov 6th, my account was accused of misusing and was closed by Amazon. I've tried to restore my account but it failed. Considering my orders which were paid and had chances to cancel, I am approaching for your help. My account's email is ********************** If you need further information, please contact me via email. Thanks.
Business Response
Date: 12/21/2023
Hello,
We have reinstated this customers buyer account.
We sent an email to the customers registered email address on 21st December 2023 confirming account reinstatement.
Sincerely,
********
Amazon.com
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to complain about Amazons unreasonably closing my account. I was buying something early this year using the Amazon pay feature from them and probably because its a newly created account, I was given a notice from Amazon telling me that more information is needed to confirm my identity and also the owner of the bank card. So I did follow what they instructed in the email and plus what was told in the login window, sending them my passport copy, bank statement and other necessary documents they required for. However, I ended up being told that my account will be closed after a review of all the details. This is NOT fair that they just did it not letting me know the reasons why my account was closed and I dont think that theres any violations Ive made with that account as I was just trying to pay with Amazon Pay with my linked card there on this account. Im now seeking help from Better Business Bureau and I hope this issue can be settled soon and my account can be restored. Thank you and have a great day!
Business Response
Date: 12/06/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods
Customer Answer
Date: 12/21/2023
Hey Amazon!
Good day!
Please do let me know in specific which terms or clauses I violated while using Amazon service and registering an Amazon account in your website. That would help a lot clear out all of my doubts.
Best,
****

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