Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,041 total complaints in the last 3 years.
21,700 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received these products on September 5th, 2023, and was unhappy with the service i received from Amazon and decided to return them for my own reasons.Upon returning the items they failed to refund me $4433.95 CAD of items which consisted of the following items:Order# ***-3511313-5934646 Item name: Apple 2023 MacBook Air Laptop with M2 chip: 15.3-inch Liquid Retina Display, 8GB RAM, 256GB SSD Storage, ****p FaceTime HD Camera,Touch ID. Works with iPhone/iPad; Starlight, French Order# ***-8995423-6664220 EVGA Supernova 850 P6, 80 Plus Platinum 850W, Fully Modular, Eco Mode with FDB Fan, 10 Year ********* ************** ON Self Tester,Compact 140mm ***** ***** Supply 220-P6-0850-X1 They were supposed to refund me within 14 business days which has surpassed as the proof I have uploaded. I have contacted them DOZENS of times without a refund being sent back to me as they continue to not reply to the emails. Order #s:Order# ***-3511313-5934646 Order# ***-8995423-6664220 Tracking #s:For the macbooks:Canada post: **************** **** 1Z30E7549184804256 I just spoke to them on the phone on November 12th, 2023, and they said the refund was issued weeks ago HOWEVER no email was sent to confirm this detail and my bank has not confirmed it either.
Business Response
Date: 12/05/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund on your provided orders.

Upon checking on the details, I can see both of the orders were already refunded back to your original payment method.

If you still haven't received the refund yet, I request you to please contact your card issuing bank for the disputes.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First order: October 10, 2023, Order that needed to refunded back to via check to my home since they could not put it back on my FSA card, Total to be refunded was: $186.32, Tracking number for this return via **** 1Z67561Y9025524944. I've contacted them 4 times via customer service chat since they received the return and told me they couldn't back on my original card which is my FSA Cigna card. So they needed my consent to mail me a check to my home. I agreed and still to this day I have no received that refund on my card or a check mailed to my home. The reason why I returned the item (Mini Theragun) is because I thought it would help my pain for my joints and muscles. But the attachments were so hard to attach and detach...it was making my pain worse. I kept the two other items in this order and Mini Theragun was the only thing I had returned.The second order is: Order number is: ORDER # ***-3263683-3109035, Total to be refunded back to me: $100.32, Tracking number for this return via **** 1Z67561Y9026622416, I returned both this items which is a hand joint massanger and facial cleanser. Both did not work as intended for my pain and skin care. They recieved the return on 11/3/23 and I just chatted with them today via amazon.com and they said they noticed "abnormal activity" and the chat agent said I needed to upload my personal ID to have verified it is me. This was absurd to me because I also used my FSA health card to purchase these items and in my history I have bought via amazon on my FSA card and/or my debit card. I amconfused why I am being treated as a criminal as I am the authorized user for my card & account. I did what they wanted, uploaded my personal ******* said it would take 3 days for them to "investigate and verify." I never had this much trouble and steps to get this items return back to me and yes this is the first 2 times Ive had to return items back on my FSA card. But I just want my money back sent via paper check to my home at this point.
Business Response
Date: 11/14/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive refund for your order #***-3263683-3109035. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

To quickly resolve this for you, I can issue a refund of $100.32 to your gift card balance.

The gift card will be added instantly as soon as I receive confirmation from you and can be used against your next order(s) with us.

Please rest assured that we have taken the feedback regarding the identity proof submission.

Thank you so much for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023

Complaint: 20860862

I am rejecting this response because:
Amazon did not answer both questions regarding to both orders and only answered to one.
Thank for reaching out regarding my BBB complaint. I just think it is a invasion of privacy and at the same time wrongfully accusing me of abnormal activity. I did what you guys asked and thats providing the ** even though I did NOT feel comfortable at for that. Those TWO orders are with my own money through my medical health FSA card.

I respect you offering to refund the 2nd order of # ***-3263683-3109035 for $100.32 but I would like to decline and have a paper check mail directly to my home. After being a prime member and countless purchases...It seems uncomfortable to buy anything anymore. Please refund me with a check mailed to me.

Also what about my first order? Which is #
***-3998915-4452248 stated in the BBB as well with the total of $186.32??? That has been the longest refund Ive waited for and was told from numerous reps that I would get a paper check mailed to me but I still have NOT recieved that. I do not want any giftcard or credit for both orders. I would like my money back please in mailed check for both orders.

Sincerely,

***********************

Business Response
Date: 11/16/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing to us and confirming the order numbers. I hope you're doing well!

We have taken your feedback regarding the Identity document submission and we apologize for any inconvenience this situation has caused you.

As the refund is rejected being by the bank or card issuer, we submitted a Check request but it usually takes 30 days for delivery if request is approved.

The gift card refund will be added instantly to your Amazon account and will be visible on your account from App or website.

It is not possible to send a Physical gift card to your residence.

Adding gift card balance to your account instantly, after receiving confirmation from you, will be quicker and convenient resolution for you since you won't have to wait for delivery and then claim the gift card using a Claim code.

To access your gift card balance and usage history, visit Your Account:

www.amazon.com/gp/css/gc/balance/

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/16/2023

Complaint: 20860862

I am rejecting this response because:
Hello,
If the only & "fastest" way to recieve the payment is through the giftcards then I will have to accept. I rather would've wanted the paper checks but because this has been almost a month long ordeal for both orders. Then I will take the giftcards in my account ASAP for $286.64 please.

Could you offer more to add to that and round it up to $300 since I had to go through the BBB for this entire process to get someone to actually pay attention and help out? Especially after talking to numerous customer service chat representatives and taking the time to fill out this form and I had to send you guys my private information for my ID. The accusation of it being suspcious was wrong on your guys' part to flag especially when I used an authentic, legal FSA/HSA card.

Thank you for your time and efforts. I hope to hear from you soon and the balance in my amazon account for the giftcards.
Sincerely,

***********************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a few complaints I have to go over. First, Amazon has been taking money off from my card for Amazon Music, Audible and Prime for just about a year now and I have have never typed in my card info for that service only to make my amazon account and to get something for my son. Second, I ordered a wood stove for my son and it never arrived and I have tryed to deal with Amazon about it and they just ended the chat on me and I want a refund on the stove I never received and I expect a refund for the monthly feed they have been taking for a long time without authorization. I want the charge to stop I have called Amazon a number of times on this reoccurring charge to get no place I am fed up with it and I will also be calling my lawyes and if this is not resolved with the assistance of the BBB then I will be filing charges with the courts.
Business Response
Date: 11/14/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you unknown charges on your account and that you did not receive a refund for order ending in 1419.

Upon reviewing, I see that the item was delivered with a One-time password. The password is only available in your out for delivery e-mail, sent on the day of delivery.

The delivery won't be completed until the password is shared with the delivery driver, hence a refund is not possible for this order.

Regarding the charges, I request you to please write to us with a Charge ID, which will help us find the charge you're referring to.

Charge ID can be found on your bank or credit card statement and shows details for which company processed a payment. It is usually a 9 digit Alphanumeric code enclosed with asterisks.

For charges related to Audible, please contact Audible customer support on these numbers:

************ (*** & ******) or ************** (Intl.).

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023

Complaint: 20860822

I am rejecting this response because:

Sincerely,

***************************

i dont think you took a look at the attached docs but the one time code was put in the drivers notes not only by me but if you look at the transcrips your agent put it in there too ... do you do a backround check on your drivers ?
Customer Answer
Date: 12/04/2023
I am requesting that this complaint be reopened as I proivded requested information from my bank and need to know what they are doing as I have not received my refund yet for months of charges that I did not approve which violate the ************** Electronic Funds Transfer Act and they also Violated The ******** Deceptive Acts and Practices Unlawful Act.
Business Response
Date: 12/08/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing to us. I hope you're doing well!

To ensure secure delivery, some orders may be delivered using a one-time password. This password can be shared with the recipient. They will be asked to read this password to the delivery driver to confirm the delivery.

The one-time password is supposed to be provided to delivery partner only after accepting the package.

As the order is marked as successfully delivered, a refund is not possible in this case.

I have reviewed the documents attached, and I understand that you have been charged for Audible subscription.

Please contact Audible customer support on these numbers for quicker resolution:

************ (*** & ******) or ************** (Intl.).

For any other charges, please help us with a Charge ID which can be found on your bank or credit card statement and shows details for which company processed a payment. It is usually a 9 digit Alphanumeric code enclosed with asterisks.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/08/2023
So then let me get this clear I request the case be reopened because I did submit the items they are requesting and saying that I did not but you are ok closing it and leaving it closed. All you do is resend me there message. What is the point then - who do I complain to about how BBB handles it then because this is far from being settled. You can clearly see.....
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to liquidate my remaining inventory on my Amazon Seller account. ********************** Seller has no way of doing this if the inventory is fulfilled by the merchant. A request that I sent to a representative in October for assistance in this matter has gone without reply; and each of my complaints to them have resulted only in requests for more information which I am unable to obtain.
Customer Answer
Date: 11/16/2023
Amazon Seller has closed my case as of November 15, despite having been reported to the BBB. I have received no further communication from either BBB or Amazon Seller in regard to this matter. I must now escalate this complaint to the national level if possible.
Business Response
Date: 12/06/2023
Greeting from Amazon Services,

As per your message, we see that seller has questions related to terminating their selling account.

Please note that Amazon requires a waiting period of 90 days after your last order before you can close a selling account.

Seller had the following orders in the last 90 days, so the selling account cannot be closed at this time:

Order date / Order details / Order Status
10/21/2023 / 111-0986807-9043423 / Shipped
10/23/2023 / 112-5178184-4315404 / Shipped

Kindly ask the seller to wait 90 days after the last sale to ensure the A-to-z Guarantee claims period is honored.

For more information on the steps to take before closing a seller account, kindly visit the Help Page:
********************************************************************************

Seller can terminate their account by using this tool:
***************************************************************************

Thank you.
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item about 2 months ago, returned it back to amazon about 1 month ago too. They refunded me after confirming my return, they don't ever refund without getting the item scanned at a return facility, anyways, now they charged my card again saying they refunded me too early. I've attached all the details of the order below.
Business Response
Date: 11/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-7478337-4530638.
After careful review, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered three different kinds of vitamins from Amazon. When they came in, 2 of them had tampered seals. I refuse to use that because of unknown things that could happen to them with a tampered seal. When trying to return it I was told they did not accept returns of this item. I was told that in order for them to give me a refund, I had to upload a picture of the open vitamins with my name and date. I did that. Then, they told me I needed to send them personal information (drivers license). I do not feel comfortable sharing personal information like this when my item was damaged. I had to buy a new product and I am at a loss of money because I do not want to share my drivers license online to **********************.
Business Response
Date: 11/14/2023
Hello Autumn,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you received the items in damaged state from order ending in ****. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

If you have already uploaded the *** please allow the specialist team 2-3 business days to respond to you.

Please rest assured that we have taken the feedback regarding this.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023

Complaint: 20860791

I am rejecting this response because: I refuse to submit my drivers license online to ********************. I offered to return the items but wasnt given the chance so I want a refund.

Sincerely,

***************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a pair of jeans (Wrangler women's cowboy cut slim fit black jeans) to amazon in a package with another pair of jeans *******) and received a refund for the ****** but not a word on the return process for the Wrangler jeans. When I called (Sunday 11/5), the woman on the phone checked and said they received the Wrangler jeans as well and said she was issuing me a refund and should take 3-5 business days. I have gotten no updates or any refund all week so I called again today and explained my return and prior phone call where I was transferred to someone saying that I have to fill out a form with my government information in order for the refund to be processed. I did not understand why I am having to provide my own identification information to a company that has it as well as my card information so that I can get a refund of $54.99 plus tax so I called again, was transferred, and told that they need to investigate my identification. When I asked why, I was not really given a response other than that I won't get a refund without filling out the form and providing my government ID.
Business Response
Date: 11/14/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive refund for one of the orders you returned recently. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We have taken your feedback regarding the Identity proof submission.

I assure you that a refund will be issued as soon as return is received and processed.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon over a month ago which was sold by a third party and recieved a different item of a much cheaper value. Amazons refund window and sending back a return is 30 days but they missed the window even after confirming recieving the return. I contacted Amazon directly about the return and now they are requesting my drivers license be uploaded to them. I feel this is an extreme breach of privacy to receive a refund for them sending me the wrong item and I do not wish to comply with that but they are withholding my refund and the item.
Business Response
Date: 11/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-8809346-2184243.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon deliveries have been missing, late, and delivered without reviewing instructions for nearly a year. Ive submitted multiple previous complaints with to no avail. Today another delivery went awry. The driver didnt follow instructions, then attempted to enter the building without my permission. I told him no but he entered anyway. I pushed him back and repeated for him to leave but he didnt listen. He threatened me and berated me before leaving. Called me honey told me to call the police then take a nap. I do not pay for services to be dismissed, ignored, and subsequently threatened. The police were called and a complaint filled. Officer ********************** number 202. He informed me I have a civil lawsuit on my hands. I do not have the funds to fight in court. *** addressed this issue with the landlord, police and the local housing ombudsman. Nothing has been done and now I feel completely unsafe in my apartment. Im frustrated, and fed up. I need help to resolve this. Im not sure if this is an apartment issue, a city issue or an Amazon issue. The apartment manager has ignored my previous complaints and not paid me the credits theyve already agreed to for these persistent ongoing issues. Please help me.
Business Response
Date: 11/14/2023
Hello ********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with deliveries of your orders. It is certainly not what we expect our customers to go through.

I want to assure you that we take such complaints seriously and we ensure that appropriate actions are taken.

In order to investigate this further, I request you to include a tracking number or order number of the package which was being delivered by the driver, in your response to this email.

This will help us locate the order and determine the delivery station, this delivery was assigned to.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023
114-8813100-1245803
the tracking number is listed above.
Customer Answer
Date: 11/14/2023
Im writing with an update.

I want all to know that the late deliveries are no longer an issue.

I want to focus on this:
The Driver did not have my permission to enter the building.

He overstepped boundaries by pushing past me to get in after I expressly told him no.

After telling him no several times I pushed him. He then threatened me.

He used unprofessional language.

Delivered 3 packages for 3 different people without following their or my instructions.

The experience was unprofessional and my safety was at risk.

I am a person with a disability. That is why delivery is so important. Its an important aid.

Building entry is between Amazon and the building management company/building owner. I am a tenant, not an apartment employee. Ive attempted several times to get your drivers key to the building with no success in an attempt to rectify this issue.

********** have been called and a report filled. Multiple calls to their office can in before mine for the same reason.
That Is all for now. I will update again after Amazon calls me today. Thank you.

Business Response
Date: 11/28/2023
Hello ********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

What you describe in your email sounds very unpleasant. Please accept my sincerest apologies. When you're having to invest so much time and effort into taking advantage of the convenience of online shopping, it takes away the convenience factor.

I'm conducting a comprehensive review of your recent delivery to identify any areas for improvement. Once complete, I'll be forwarding my findings to the appropriate leadership team to ensure we improve your future experiences.

At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, the driver didnt meet that standard. We consider deliveries made by Amazon to be a vital portion of our business, and handle this type of feedback seriously. *** personally provided the details that you shared with the ******** Service Provider for immediate improvement.

In addition to our internal investigation, we encourage you to contact the police if you feel unsafe or require immediate emergency assistance so they can investigate. We'll happily cooperate with the police as part of their investigation and in relation to any steps they'd like us to take.

The police can contact our Law Enforcement Response team directly using the following email address: ******************************************

Please be advised this email address is only for police correspondence and any emails sent by non-law enforcement personnel will not receive a response.

I hope this helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/02/2023

Complaint: 20860637

I am rejecting this response because:

Amazon ignored months of complains before this one. Theyve wasted months of my time. They are treating me like an unpaid employee while they rack up billions in sales over the weekend alone. They closed my account during Black Friday. A move that would only negatively impact me. They continue to ignore the fact that their driver overstepped boundaries, entered my property without permission, made me unsafe, and threatened me. They have ignored my disabled status and refuse to acknowledge it or any of my complaints. They refused to reopen my account until I agreed their drivers would be safe delivering to my address when the driver is the one who hurt me. Calling yourself a customer centric company then doing what Ive listed is in direct conflict with your words. Amazons actions and words do not align. Theyve proven that by how theyve treated me.
They have wasted months of my time by making me jump through unnecessary hoops like spending hours on the phone, hours in their in app chat, weeks of emails that bounce from one employee to another. At every communication correspondence Ive spoken to at least 5 different people yet nothing happens to correct their egregious error.
The issue stands. They have done nothing to correct it. The actions theyve chosen have made it all so much worse. I planned to cancel services this year but they automatically charged my card before I could cancel. A news headline that wasnt relevant for this conversation until now.
They are abusing power, actively hurting me and expecting me to not only pay for the service but be quiet about their mistakes. This company is owned by one of the richest men in the world. Youre being paid to do a job youre not doing. I have evidence. What I dont have is endless time and money to hold them accountable. It is my deepest hope the the BBB will be able to right this wrong.
thank you.
Sincerely,

*****************************
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 10/28/23 I purchased video backseat monitors from amazon this item for $645.52. One of the monitors doesn't work. It only gets video no sound. I called Amazon to see if I can get a replacement rather than just a refund they said that was not possible OK so I decided I would just send it back because its too expensive for me to buy another one and wait for my return, and I get a letter from them for the first time Ive ever seen it, which asked me to send them identifying information from the government from the government file. I dont feel comfortable doing that they know who I am.II would like to get my money back. Return this item before the end date because theyre trying to scam me maybe by saying they delay it so then itll be past the date I can return it they say if I return it without giving them the identification they wont pay me my money back, these items are brand new.1 of: Seventour ****" Video Player(2*pc). Agift for my son and wife for Christmas. Here is the letter H This is as much of the letter from Amazon I can write due to the limit and characters Thank you for contacting us regarding your order 113-9403604-5625067.Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.How will you verify my identity?In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:************************************************************* What happens when I submit my I What happens if I do not submit my ID document?You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-9403604-5625067. Also, you will not be able to investigate this order issue
Customer Answer
Date: 11/13/2023
Because of how troublesome the idea of sending my personal information from a governmental source is to Amazon, I decided to try to fix the malfunctioning monitor. I was able to use the settings and find a place where it said reboot to factory settings. I did that and the volume which was not Available previously is now working in any case I did this in my home plugged into wall and that Wi-Fi rather than the Wi-Fi in the car because I needed an hour to figure out how to get to where this particular item was so if the screens work, I wont be returning them if they work . I. Anceled the return.On the other hand I still would like information about this new because Ive never had it before. In all the years. I worked with Amazon process where they require you to send in some type of government ID in order to validate who you are. They validate me every time I call in with the name of my Account my email address associated with the account my billing address associated with the account my telephone number associated with the account so its not clear to me why theyre asking this information and as you can imagine One would be quite concerned giving government information to a private company who knows how it could be used despite their claims that its all confidentialthank you for your attention
Business Response
Date: 11/15/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've verified what you have informed and see that you have to upload the Identity proof as mentioned by account specialists. I would request you not to worry as the information is safe.

Unfortunately I do not have an option to bypass this. I hope you would understand the situation.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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