Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Apple Watch Ultra Series 2 through Amazon on September 27, 2023 (09/27/2023). When I received the item, both the shipping box and items packaging had been damaged. I wanted to return the item, so I contacted Amazon for a return. Amazon initiated a *** Pick-Up, as they said the items value was too high to take it and do a *** Drop-Off. I sent the item back and it was received by the Amazon warehouse. Time had passed and a refund was never initiated, so I contacted Amazon. They stated that a refund would be processed on November 12, 2023. No refund was ever processed, so on November 13, 2023, I contacted Apple and asked where my refund was. The customer service associate informed me that there was abnormal activity on my account and that I had to verify my identity before this refund could be INVESTIGATED, let alone processed. I asked the chat associate what this abnormal activity was, and they could not provide me an answer. They also would not provide me with any contact information if someone who could provide information. I have never had to upload identification for a return before even for items that were much more than this item. I order from Amazon all of the time, for all of my family members, and therefore have had to make returns for several items items they didnt like or want, items that I did not like or want, incorrect items, items that were incompatible, etc. This seems very suspicious to me and I do not like it. It has been well over a month since this item was returned and I would like my refund. I should not have had to upload identification for a refund to be initiated.

  Business Response

  Date: 11/14/2023

  Hello ******,
  
  I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.
  
  We would definitely work on your feedback and ensure that such issues do not arise in future.
  
  I've reviewed the order 113-3895107-9103430 and I see our specialist team has sent you email correspondence on your registered email address with details why ID was requested on November 13, 2023. I request you to please check your inbox for the correspondence.
  
  We see you submitted your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. You can contact our **************** team after 3 business days to learn the status of investigation. To do so, go to "Amazon ****************":
  *****************************************
  
  "For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.
  
  Please rest assured that any information you provided is handled according to our Privacy policy."
  
  Further, we are not able to take additional actions, including overriding their decisions for next steps.
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  *****************************
  
  

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item from Amazon.com that totalled $58.29 which I used my debit card for. I decided I didn't want the item before I recieved it, so the day I recieved it from *** I brought it to ***, for them to ship it back. Amazon stated they recieved my return November 9, 2023, however, they will not refund my $58.29 and customer service is telling me they haven't recieved the item, even though THEY CLEARLY HAVE, AS IT STATES THAT ON MY ACCOUNT. I want my money, which is $58.29, refunded to my debit card immediately. A bunch of crooks!!!

  Business Response

  Date: 11/14/2023

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the refund for the returned order.
  
  We have received and processed the item you have returned at our return center and a refund of $58.29 was issued back to your original payment method on Tuesday, November 14, 2023 at 1:34 AM (PST). 
  
  The refund should reflect back on your original payment in 3-5 business days.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an ongoing issue in which I am being charged for I have an existing complaint listed under AFFIRM as well because it is the same product purchased through Amazon as the third party with the funding through affirm this product is no longer in my possession it has not been I've sent proof to both parties Amazon and affirm.Both companies are sending me on a wild goose chase I've emailed I've written to my bank I have now one last step which is demand for arbitration I reached out to the corporate headquarters in Washington spoke with a ******** who was one of their secretaries explain the situation and I was basically told he could not do anything and I would have to go back to customer service. I queried if I would be sent back to the offshore Representatives who continue to send me on this wild goose chase and queried him why there's nobody in the corporate headquarters who can handle the situation with that being stated I also asked if it was the correct address that I would send the demand for arbitration to,? in which he confirmed it was. I then stated well then why is there no one there that could assist because now money has been drafted out of my account multiple times I've done my due diligence I should not be charged for product that I no longer have in my possession for months now and I am getting nowhere I have since written to my bank my bank has informed me to stop payments on it actually requesting that I changed my account and card in total but I could not do such my biggest concern is that my credit will take a hit because a firm will be reporting incorrect information I also will be requesting that Amazon reaches out to affirm and closes out the loan I no longer have the product I will be providing any documentation necessary there are many items and they would not all upload

  Customer Answer

  Date: 11/13/2023

  These are the associated screenshots proving that I no longer have the unit in addition I have more emails more times that I've disputed or questioned Amazon and a firm on how to proceed so that I wouldn't be charged or have any negative outcome on my credit by a firm because Amazon was not cooperating with providing the information their offshore Representatives led me in circles and instead of being assisted by their corporate office ******** appear to enjoy playing the role of a gatekeeper which is not very helpful especially in a field where most of your business comes from the people who choose to spend their money with your company yes you've made it very convenient however I Now understand more so than ever why shopping at smaller companies is a better alternative considering how I was treated and how I am still being treated

  Business Response

  Date: 11/15/2023

  Hello *******,
  
  I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry to hear about the charge on your Order.
  
  I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  We look forward to seeing you again soon.
  
  Regards,
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:11/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a crest whitening strip in the pack it says Im supposed to get 28 strips but I only got 10 tried to return it on Amazon a get a refund but they are refusing to let me return and refund me now they are asking me for my outrageous private information and on top of that making me wait 3 whole days to request to talk to customer service

  Business Response

  Date: 11/24/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to refund for Crest 3D Whitestrips, Supreme Flexfit, Teeth Whitening Strip Kit, 42 Strips (21 Count Pack). I've checked and I can see that there is a refund processed for the order.
  
  A refund was issued to your original payment method on November 16, 2023 for $46.64. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  We appreciate your time and patience in these regards.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction : November 2, 2023. Amount of money paid to Amazon.com: $109.37 Amazon.com sent me a 3 Inch Gel Memory Foam Mattress Topper for our new bed. The topper hurt my back during my sleep so I wanted to return the item to Amazon.com. Yet, returning such a big item - Queen sized topper that is 3 inches - is a bit hard for me. Therefore, I asked for alternative pick up from Amazon and they started to ask me outrageous amount of private information including ID Verification via government provided IDs. Order #***-5514742-3575464.

  Business Response

  Date: 11/14/2023

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused regarding the mattress protector return issue. I've shared your feedback with our team to avoid in future.
  
  I've created a *** pickup for you on your provided order. Please pack the item in any available packaging such that it should not get damaged in transits and keep it ready for the pickup. *** will attempt the pickup by next business day. An email confirmation has been sent on your registered email id.
  
  Once it is returned and we receive it back at our return center, a refund will be issued and you will be notified. I appreciate your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received damaged merchandise in July 23. I contacted Amazon and was sent a replacement and advised via email on more than one occasion that I did not need to return the product as it was a health safety issue. I was then recharged for the un returned product. I have reached out more than 5x with emails to proove their admission to error and promise to correct the problem. I had to file a claim with my **** and provided ALL documentation to them. I then recieved another email asking what the problem was. Amazon replied the same day asking for payment. NO ONE is listening. I was re charged $21.12 and then had to pay an additional $18.90 to fax all documentation to them. I am asking for a total credit of the $40.02

  Business Response

  Date: 11/27/2023

  Hello,
  
  We have granted the customers request for a refund.
  
  We sent an email to the customer through their registered email address on November 27, 2023. This email confirms that the refund has been issued for USD ***** to the original payment method.
  
  Sincerely,
  
  *****
  Amazon.com

  Customer Answer

  Date: 11/27/2023

  Amazon did nothing. They Saud because **** had issued a credit they were done with me. They dis agreed to refund the $18.90 cost for the fax ( that was required by **** for backup documents) that were emails from Amazon. So thank you BBB for trying. This company is ridiculous.  If they need to call it complete, I'll let it go. 

• Initial Complaint

  Date:11/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I am writing to express my vehement dissatisfaction and formally lodge a complaint against Amazon for the egregious suspension and subsequent closure of our seller account. This arbitrary action has had severe repercussions on our business operations. Despite our tireless appeals and the submission of substantial evidence to uphold our commitment to authenticity and compliance, Amazon has callously maintained our suspension and, with utter disregard, closed our account. As the owner of Lake Blue Supply, I am deeply disturbed by the suspension arbitrarily imposed on March 8, 2023, and the subsequent catastrophic impact it has had on our longstanding partnership with Amazon. The crux of this unwarranted suspension centers around ASIN B08D6V7BLY, Amazon's decision to suspend our account was blatantly based on the refusal to accept the invoices we provided after listing the product under ASIN B08D6V7BLY, thereby alleging the suspension was caused by inauthentic product complaints. It is imperative to highlight that at the time Amazon removed the listing for ASIN B08D6V7BLY, no sales or transactions had occurred for this specific ASIN. This glaring fact underscores the absolute lack of any genuine customer complaints, rendering the suspension not only baseless but outright unjust. Our unwavering commitment to authenticity is evident through our exclusive sourcing of products from authorized distributors. The partnership with ****************, validated by their website (*****************************), attests to our dedication to authenticity. Additionally, we provided unaltered invoices, product images, and GTIN search results, unequivocally confirming ******************** as the registered UPC code owner for Purell. In response to the suspension, we promptly complied with Amazon's requirements by submitting essential documentation, including: Exhibit A: A meticulously crafted plan of action ********************* and comprehensive invoices ******************** and detailed product images Exhibit ** Invoices pertaining to the additional suspended ASINs Despite our assiduous efforts to provide comprehensive documentation and appeal the suspension, Amazon's Seller Performance team, in a display of unfathomable arrogance, has systematically and blatantly ignored every appeal and the evidence we painstakingly provided. This egregious disregard has led to the arbitrary closure of our seller account. We urgently request your immediate intervention to scrutinize this matter with the gravest seriousness and impartiality. The allegations against ASIN B08D6V7BLY lack any foundation, and the reckless extension of these allegations to other ASINs is equally baseless. Our unwavering commitment to authenticity and compliance is substantiated by a robust supply chain and meticulously validated invoices, undeniably establishing our unimpeachable credibility. We firmly believe that Amazon, as a prominent online marketplace, is obligated to uphold principles of fairness and justice. Therefore, we demand an expeditious resolution to this blatant miscarriage of justice and the immediate reinstatement of our seller account. We implore your assistance in securing a just resolution to this matter and the swift reopening of our seller account. With absolute confidence, we assert that upon a meticulous examination of the comprehensive documentation and evidence provided, the unjust suspension will be exposed and promptly rectified. Thank you for your immediate attention to this critical issue. We eagerly anticipate your active involvement in resolving this dispute and ensuring the swift reinstatement of our seller account and ASINs.

  Business Response

  Date: 11/16/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20862482
  
  Dear BBB,
  I trust this message reaches you under more favorable circumstances. I am writing in response to Amazon's recent communication claiming a lack of information regarding the suspension of our seller account. It is with mounting frustration that we find ourselves compelled to respond to what appears to be a persistent refusal on Amazon's part to acknowledge the abundance of evidence we have tirelessly presented.
  Our initial complaint detailed the arbitrary suspension of our account on March 8, 2023, with a specific focus on ASIN B08D6V7BLY. Amazon's decision to suspend our account supposedly stems from their refusal to acknowledge the legitimacy of the invoices we provided for this particular product. What makes this situation all the more outrageous is the fact that, at the time of Amazon's impulsive removal of ASIN B08D6V7BLY, no sales or transactions had occurred for this product. In simple terms, there were no genuine customer complaints to justify such a draconian measure.
  We meticulously laid out our commitment to authenticity and compliance, from exclusive partnerships with authorized distributors like **************** (validated by their website: *****************************) to providing unaltered invoices, product images, and GTIN search results that undeniably confirm ******************** as the registered UPC code owner for Purell.
  In response to Amazon's demands, we promptly submitted a detailed plan of action, exhaustive and comprehensive invoices, elaborate product images, and additional invoices pertaining to the suspended ASINs. Despite this exhaustive effort, Amazon's Seller Performance team has chosen to brazenly disregard every appeal and all the evidence we painstakingly provided. This blatant disregard has resulted in the arbitrary closure of our seller account, wreaking havoc on our business operations.
  We demand an immediate and thorough reevaluation of this matter. The allegations against ASIN B08D6V7BLY are baseless, and the reckless extension of these allegations to other ASINs is equally without merit. Amazon's refusal to consider the comprehensive documentation and evidence provided is not only negligent but indicative of a systemic issue within their review processes.
  As a prominent online marketplace, Amazon is obligated to uphold principles of fairness and justice. We insist on an expeditious resolution to this travesty and the immediate reinstatement of our seller account. We expect your active involvement in ensuring a just resolution to this matter, and we will not rest until our account and ASINs are promptly reinstated.
  Thank you for your immediate attention to this critical issue. We expect and demand swift action to rectify this situation.
  Sincerely,
  *********************
  Owner, Lake Blue Supply 

• Initial Complaint

  Date:11/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ordered a few items from Amazon, but when they were out for delivery, the delivery driver did not follow the instructions I had provided in terms of where to leave the package. As a result, the driver just left the package in a location where it was stolen shortly after. I reached out to Amazon **************** to redress this issue, and I spoke with **************, a logistics supervisor. ***** was rather dismissive of my complaint and said that delivery drivers were not bound to the instructions I left in terms of where to leave packages. As a result, I was to incur the financial loss as a result of the stolen package. What was most disturbing with the tone with which ***** took with me, which suggested that I was at fault for the stolen package--not Amazon or the delivery driver. She was flippantly dismissive of my issue and placed the blame on me. This is just another example of Amazon throwing its weight around without really serving and taking care of the customers. I've been an Amazon customer for a very long time, and this is the worst I've been treated by a customer representative. I've generally had good experiences with customer service, so it's unfortunate that this was such a poor one. As a long-time customer, I expect to be treated better (and certainly not to get blamed!) for something like this.

  Business Response

  Date: 11/16/2023

  Hello *******,
  
  I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We apologize for the inconvenience caused with your Order delivery and instructions.
  
  I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  We look forward to seeing you again soon.
  
  Regards,
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are facing a problem related to the **** B07D9X69L7. In particular, the **** B07D9X69L7 was removed for us and we cannot sell on it. We would like to tell you about everything in order. We did not create this listing, but only joined it. As it turned out later, there is an invalid **** code on the listing. It is for this reason that this listing has been removed from the Amazon catalog. For our part, we emphasize that we did not create this listing. It follows from this that we cannot provide any documents to confirm the **** code, because we did not create a listing. We want to do everything possible to fix the situation. Namely, we want to update the listing, but we technically cannot do it, it's impossible. Only seller partner support can help us with this, but they rejected our request (case ID *************** want to update the following attributes:1) incorrect attribute: product name correct information: Replacement for Elkay 51300C_2PK WaterSentry Plus Replacement Filter (Bottle Fillers), 2-Pack 2) incorrect attribute: brand name correct information: Generic 3) incorrect attribute: images correct information: updated images like we have uploaded on the listing (attached to this complaint)4) incorrect attribute: like we have uploaded on the listing. We duplicate it here: Product description incorrect information: the previous description correct information - like we have uploaded on the listing: "Replacement for Elkay 51300C is high-quality water filter has an average capacity of **** Gallons or approximately 1 year of use. It is certified to effectively reduce Lead, Chlorine ************* as well as Class 1 Particulate for enhanced water quality.That is why we are sending a request with regarding the following: 1) to update the listing according to the information we provided above; 2) after updating the listing, allow us to sell on the listing. Please help us and send a request to Amazon.

  Business Response

  Date: 11/16/2023

  Greetings from Amazon.com
  
  We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20862376
  
  I am rejecting this response because:
  
  Please note that we did not create a problematic listing, we joined the original listing and began selling our product. We have nothing to do with the **** code. All we need now is to update some of the listing attributes according to our request.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/30/2023

  Greetings from Amazon.com,

  The listing has been pulled due to incorrect **** information on the ***** Regardless of who added said information to the listing we will require additional information in order to correct this issue.

  In the Case ID: *********** which we were using to communicate with the seller directly we asked for the following information to establish proof of relationship between the Brand "Elkay" and the **** Owner
  

  List of proofs which we consider
  1. Copyright
  2. Trademark
  3. Legal Agreement
  4. Certificates/Letter from GS1
  5. Official websites of Brand/Manufacturer which show the affiliation
  between the Brand & the owner of the barcode
  6. Letter of Affiliation. Please see the link for further information
  on the requirements for a legitimate Letter of Affiliation

  If they have none of this information we will not be able to establish a relationship between the brand and the **** owner. If we allowed changes to be made to the listing without establishing this relationship first we risk causing more harm to the listing and would result in the **** owner reporting incorrect information or damages due to our actions.
  

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint regarding the deactivation of my seller account (ID ***************. My account was deactivated on December 1, 2022, "in accordance with section 3 of Amazon's Business Solutions Agreement."I have attempted to address this issue by providing information through the account health of my store. Unfortunately, the responses received from Amazon are automated, making it challenging for me to navigate and resolve this situation.I kindly request more information from Amazon to better understand the grounds for deactivation. This will enable me to provide specific details that demonstrate my account's ability to comply with all their policies if it is reactivated.Sincerely,*****************

  Business Response

  Date: 11/15/2023

  Hello,

  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/15/2023. For more information on account deactivation, please refer to the original notification sent.
  

  Thanks, Amazon.com Seller Performance