Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6th, I received an email from amazon saying that they closed my account while they did not specify the reason. The email reads as follows,Hello ,Your Amazon account has been closed in accordance with the Amazon.com "Conditions of Use":************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Why did this happen?We took this measure because we believe your account has not complied with the Amazon.com "Conditions of Use".Has your account been closed in error?If you believe there has been an error, please submit the following information:-- An explanation for the activity occurring in your account.-- Evidence or examples that demonstrate your account complies with our "Conditions of Use".How do I send this information?Send an email that includes the above requested information to buyer-account-appeals@**************************** **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.Amazon.com I have not conducted any activities against their "conditions of use". And I still have over $250 Amazon balance in the account. I think it is illegal and unfair that they will take that from me. Amazon also did not have any prior communication or gave me any warnings. Their behavior is like robbery to me. I hope they could reactive my account. Even if they could not, they should refund me my account balance.

  Business Response

  Date: 11/21/2023

  Hello,
  

  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on 11/16/2023.
  Funds in your account (if any) will not be disbursed.
  

  Sincerely,
  *********
  Amazon.com

  Customer Answer

  Date: 11/22/2023

   
  Complaint: 20851993
  
  I am rejecting this response because: Amazon claims I violated the terms and conditions but I do not think I have. If I have, why would they refuse to specify the reason? And even if they close my account, I should be *********** my account balance, which is my property. Amazon has not rights forfeiting it from me. If they can close any account they want and get the account balance, I am sure they would do so for no reasons, which I am suspecting is exactly what's happening on me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/2023, I received the email from Amazon that it said my account has been closed permanently. Then I explained and provided evidence/example to them to let they believe they closed my account in error. But they responded like an Ai answer mode and told me "may not reply to further emails about this issue" on 11/5 (see attach document). In addition, they changed the reason of why my account was closed. And this reason was fake. I called their customer service phone number to solve the issue, they said they would send an email in ********************************************** fact, the email that I received just similar to the first email (which told me the account was closed), it was not helpful to me to solve the issue. Then, I called they again on the other day, they continued to said that let me waiting for the email in 24 hours. And for this time, I didn't received the responds.To sum up, Amazon thought me had some prohibited, illegal, or fraudulent activity and then closed my account without any reasonable evidence and explanation. They even asked me to explain and provide evidences to indicate they make an error. And I didn't see that they are trying to help me solve the issue/open the account.

  Business Response

  Date: 12/21/2023

  Hello,
  While we appreciate the customers interest, we are unable to provide information on our investigation methods.
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
  For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
  Sincerely,
  ****
  Amazon.com

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20851935
  
  I am rejecting this response because: The Amazon staff just made a perfunctory effort. After I made this complaint, I received an email which was the same as before that told me the account was closed and I could explain if I though it was an error. Then, I wrote a very long response email to explain the activities of my Amazon account in details. But Amazon never give me a response or reply. Based on the previous attachments I provided, I suspected my Amazon account was closed by robot or AI. The Amazon staff didn't prove the right of wrong of the result (closed my account). The response (Amazon staff sent to BBB) also not provide any evidence to prove my account was violation of the Amazon.com "Conditions of Use." I am the user and the customer of the **********************, I have right to know the truth related to my account. The most unacceptable thing is Amazon even "threatened" to prevent me to create new account (see the previous attachments I provided). I didn't know this "threaten" was sent by robot (or AI) or Amazon staff, they were such disrespect me. Amazon as a famous company, I am very disappointed, they didn't care about me as a customer because they have a lots of customers. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a renewed iPad from Amazon, order id ******************* on 9/19,. I have until 12/20 to return the item. I recently purchased a laptop and decided I did not need the iPad. I initiated a return and received a confirmation by email. The policy for this return is *** will pick it up and provide a label. I waited all day and no driver arrived I reached out via chat to try to find out if anyone could tell me when the *** driver was coming. I was transferred to 3 different agents with zero anything. they just kept changing agents and no-one ever addressed anything. Then an agent came on said I had not started a return. I copied and pasted the email info for them and then they said something about an order delivered on 11/6 (my laptop, not the iPad) finally I opted for a phone call hoping that would help. As I am calling, I receive an email saying there is unusual activity on my account and I need to send of copy of my id. I spoke to 3 there agents, NO ONE could tell me what the unusual activity was. I don't understand how I have been ordering from Amazon with heavy frequency for a number of years, now needs my id. The address they are picking the iPad up from is the same address it was delivered to which is my address where all my deliveries go. I was also informed on one of the calls that I can return it but I am now not guaranteed a refund! This experience is completely is ridiculous. I still don't fully understand what happed. It appears that not one customer service agent knew anything or wanted to work. Frankly I am hesitant to give anymore personal info to Amazon. And I still have no idea when *** is coming to pick up the package!

  Business Response

  Date: 11/10/2023

  Hello *****,
  
  I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  It's concerning to hear about the trouble you've had with both your return of the Apple iPad - Space gray (Renewed) from Order ID: *******************, and our **************** team when you called in for assistance.
  
  Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  Situations such as these are very rare, and are corrected shortly after they are reported. I've passed this along to the relevant departments. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.
  
  The item is eligible for a return until December 20, 2023 (40 days left).
  
  I've scheduled a new pick up for your return. A carrier will arrive within the next 2 business days to pick up the item from your doorstep. They will call you prior to arrival. While we are unable to schedule a specific pick up time from our end, you can request to schedule a particular pick up time from the return carrier.
  
  Their phone number is ************** ***************).
  
  Please reference this tracking number if you call them: 1Z6E55402665004161
  
  If you would prefer a prepaid printable *** return label to drop off the item instead, please write back to us, and I'll email you the label.
  
  You'll receive a full refund once your return is scanned and processed, including any tax or shipping paid for the item:
  Refund Details
  1 x 2018 Apple iPad 6th Gen
  Purchase Price Subtotal:$ 198.00
  Item Promotions:$ 0.00
  Shipping Charges:$ 0.00
  Tax:$ 12.38
  Restocking fee:$ 0.00
  Return shipping charges:$ 0.00
  Outbound shipping cost:$ 0.00
  Refund Total:$ 210.38
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Best regards,
  Priyanka
  Amazon.com

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20851798
  
  I am rejecting this response because:

  I received a second email that contradicted the first email and now I am confused and dont understand what is going on. I tried reaching out via responding to the second email, but ***** contacted me back. 
  
  Sincerely,
  
  *****. ******

  Customer Answer

  Date: 11/13/2023

  This compliant has already been responded to.  

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct.31st 2023 I ordered a 30# box of pecans from a third party seller, ******** Pecas, on the Amazon website. According to the picture, the pecans looked like they were of good quality. I ordered these with donations I receive for my squirrel sanctuary, where I feed approx. 60 squirrels on a daily basis. The nuts arrived on Nov 2 and to my utter shock, I opened the box to find old, moldy pecans, broken and black with the addition of pieces of wood in the box. To my estimation, there were no edible nuts in the box. I immediately notified Amazon and contacted the seller (******** Pecans). The seller sent me a return label and I then brought the said pecans to the closest ***** drop-off. On Nov 7, I received a message from ******** saying that they issued a refund back to Amazon via Shopify. I then contacted Amazon and was told it would take ***** days to receive my money. So I filed a dispute with Paypal (which is how I paid for the pecans) So now I have no money and 60 squirrels who were cheated out of pecans. I want my money back ASAP.

  Customer Answer

  Date: 11/27/2023

  Amazon has refunded my money since this email. 
  Thank you
  

  
  

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  More than 3 orders have been delivered past the prime delivery date in the last 30 days.Paying the increasingly high cost of prime to then have delays over and over does not make sense, nor is it reasonable for customers to have cost added and service lowered.I am raising the complaint because there is an item I desperately needed based on an injury I am now in physical therapy for. Order 113-1449066-5770657 had a heating pad that should have been delivered on 11.8.23 and it's still undelivered and at this point I am in excruciating pain!Order 114-2013591-1295414 had an item delivered 5 DAYS after the other items were delivered order 114-2258474-1932263 had an item delivered a full week after the last item in the order was delivered.I have also had to follow up on multiple returns that I was charged for after having dropped them off.There is a CONSTANT issue with Amazon as a PRIME MEMBER.

  Business Response

  Date: 11/11/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the order #***-1449066-5770657 regarding the delay in delivery.
  
  I'm sorry for the inconvenience caused due to the delay in order getting delivered for you recent purchases.
  
  Thanks for letting us know about this issue, I've forwarded your feedback to our concern team to work on it so that it will not be repeated. 
  
  Regarding the order #***-1449066-5770657, we can see there is a delayed occurred. I request you to wait till Saturday, November 11, 2023 at 3:00:00 AM **************** Time.
  
  If the item not delivered by that time we can consider it as lost and we can help you with refund or replacement.
   
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 11/11/2023

   
  Complaint: 20851387
  
  I am rejecting this response because: They are not addressing the consistent issue with a make good, I did not request an apology. I requested a make good.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/15/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that you are facing issue regarding the orders getting delayed. As mentioned earlier, I've forwarded your feedback to our concern team to work on it so that it will not be repeated.
  
  Regarding the order #***-1449066-5770657, we can see the updated as returning to fulfillment center. 
  
  The refund for the item will be processed automatically once the item returned and you can reorder. As the feedback forwarded already our team will work on it so that such issued won't get repeated.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20851387
  
  I am rejecting this response because: Amazon is not addressing the desired result. Please review the complaint again and address that there were 4+ item delivered late, one specifically was a medical need and that had to be reordered in order to support the medical issue I needed.

  Prime offers two day shipping and many items are being delivered late, my desired result is to gain an additional month of prime for free or another form of make good due to the high volume of packages I am receiving late, although I pay for prime.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the worst experience with deliveries and I have had countless discussions with Amazon customer service personnel, supervisors, and even other members who stated they worked directly for the finance department. I have informed Amazon that for some unknown reason **** does not deliver to my address. I have had this problem for months and I kept getting told that they are sorry and that the issue won't happen again. Bit it still happens very often. My packages are not delivered or get lost. According to **** they cannot deliver any large items to my house because if it doesn't fit in the mailbox, they dont think its safe to deliver. I have no fault in that and I communicated ***** constraints to Amazon. Amazon assured me that they would adjust their system so that for deliveries, **** is not used. One agent said it would take 2 months to get it approved. It has been about 4months and I still get packages undelivered via ****. At this point, it has become a big issue because I am contacting customer service way too often and it is a waste of my time. Amazon is not fulfilling their end of their bargain, I have Amazon prime for the convenience but they are not delivering and are not fixing the problem. I keep getting the run around. I also do not have a way to buy whole foods so that is another service that Amazon does not deliver on. Finally, customer service agents say they will do things (refunds/replacements) and they do not do them. I just finished a chat with an agent that essentially confirmed that another agent lied to me and I would not be getting a refund plus a replacement as I was originally promised. The agent said that I was "misinformed" even though I have evidence because all my communications are via chat. It is very frustrating and I am spending way too much time chatting and talking to customer service. The pictured show only a glimpse of the craziness i have been dealing with. Let me know if you need more info.

  Business Response

  Date: 11/11/2023

  Hello *********,
  
  I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  It's concerning to hear about the repeat delivery issues you've been facing with **** for your Amazon deliveries.
  
  Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  I can work with the relevant departments to prevent this from happening again. In order to do so, please write back to us with the address or list of addresses you'd like us to deprioritize **** for.
  
  Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Best regards,
  Priyanka
  Amazon.com

  Customer Answer

  Date: 11/22/2023

  
  Thank you for getting back to me and apologies for the delayed response as I was unavailable due to work.
  
  You said below that you would work with the relevant departments, what has been the resolution with regards to my case? Is it possible to ensure **** is not used?
  
  The address is:
  1882 **************
  **********, ** 02871
  
  Again, after speaking with the post master, they said that they are unable to deliver packages to my address that do not fit in the mailbox because the delivery person says it is too dangerous. No other explanation was given other than it is out of their hands. 
  
  How about the other items? I was particularly disturbed when one amazon employee told me they would send me some **** soap AND also refund me me for the inconvenience. But a week or two later I chatted to follow up where the soaps were and the new amazon employee essentially told me that the original person misinformed and essentially lied to me. That is truly unprofessional and frankly inappropriate. It is not about the soap, its about your employees saying they can and will do something and then don't do it. It is extremely frustrating and just unprofessional all around. Please, let me know what you are going to do about that situation because that was really the reason I contacted the BBB because I was lied to and I have records that date back to 5 months ago stating someone will look into not using ***** So it is a series of lies by amazon.
  
  Looking forward to a response. It is very irritating.
  
  V/R
  *******************************
  

  
  

  Business Response

  Date: 12/16/2023

  Hello *********,
  
  I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm very sorry to hear about the delivery problems, and I appreciate you making us aware of your experience. We use valuable feedback like yours to continually improve delivery performance by all our carriers. In order to address your concerns, which appear to relate to deliveries made by ***** in the future we will attempt to prioritize different carriers to deliver to your shipping address.
  
  This process can take up to 2-3 weeks to go into effect and once completed, there is still a possibility **** may be selected. Carrier de-prioritization doesnt eliminate a carrier completely, but reduces the likelihood they're selected as the carrier for a specific order. Additionally, subsidiary carriers and last mile carriers associated with this carrier may still be chosen for your deliveries.
  
  The de-prioritization is specific to a single address entry on your account, so orders shipped to a different address will not carry the same priority.
  
  In addition, any updates or edits made to the home/business/recent address entry that was de-prioritized in your account will result in removal of the de-prioritization.
  
  As for the **** Soap - Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.
  
  We respect your request for additional compensation for this ordering experience; however, we're unable to offer further discounts or monetary compensation beyond what has been provided. I realize this news may be disheartening to hear, but please know we truly care about your experience. Be assured your candid feedback will be used to continually improve our processes and services.
  
  Though I regret the series of events that led to you receiving this email, I'm grateful for the opportunity to have heard your story and shared your feedback.
  
  We look forward to serving you again - and serving you better - next time.

  Best regards,
  Priyanka
  Amazon.com

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Feedback Sports Omnium Over-Drive Portable Bike Trainer to be used by my student athletes at their state championship race as warm up trainer. The package arrived 2 days before the race but was not the Feedback Sports Omnium Over-Drive Portable Bike Trainer, but was instead a "A Frame Bike Stand" from the same company. I immediately filed to return the item (19 Oct 2023) and shipped the next day (20 Oct 2023). The trainer was received by Amazon at their warehouse on 24 Oct 2023 (tracking number 1Z9758VX9044755448). I expected a refund shortly after. When it did not come I called amazon customer support and found out that the refund wouldn't be issued until Nov 9th and it would be an account credit not a refund to my card and that would show up on Nov 10th. I informed the Customer Support person how disappointed I was. Now it is Nov 9th and I am seeing that Amazon has pushed the date to Nov 12th to issue with credit to be refunded on the 13th of Nov. This is unacceptable. Amazon has had the package since Oct 24th in their warehouse. If they can manage to ship as quick as they do, do they really not have a good process for returns? I expected to have my money back within a few days of Amazon getting the package. I hope it really doesn't take Amazon a few more days for this. This is getting ridiculous. Additionally, in the time it has taken for Amazon to return the item their price has increased by $80. So I guess I am out that as well. Amazon Order Number: 113-2151083-5241863

  Business Response

  Date: 11/11/2023

  Hello *****,
  
  I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear about the trouble you've had with your refund for the Feedback Sports Omnium Over-Drive Portable Bike Trainer with Travel Bag,Red that was returned from Order ID: *******************.
  
  I've reviewed the details and can confirm that the item was delivered to our return center on Oct 24, 2023 at 11:00 PM.
  
  Information about Return Shipment
  Ship Carrier:
  UPS
  Tracking Number:
  1Z9758VX9044755448
  Status:
  Package delivered.
  Return Authorization
  DjGJMxdLRRMA
  Destination:
  *******, **, **
  Estimated Arrival:
  Oct 24, 2023
  
  It's currently awaiting processing at our fulfillment center.
  
  Please note: after the carrier has received your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our ************** but certain items can take up to 30 days.
  
  As the item was returned on October 19th, it should be processed and refunded by November 19th, at the latest.
  
  To see how long it will take to receive your refund based on refund method, or to learn more about the refunds process, feel free to visit our Refunds help page here:
  *************************************************************************************************************
  
  While we are unable to expedite the refund, I've added an $80 promotional credit to your account, so that the item can be repurchased at the same price.
  
  The promotional credit will auto-apply on your checkout page to all eligible items,that is, the final page (beyond the ones where you select your address and payment method) before you place the order.
  
  To be eligible, the item needs be both shipped as well as fulfilled by Amazon (not a third party seller), like this one.
  
  You should be able to view who an item is being shipped and sold by beneath the "buy now" button on the product page of the item. 
  
  I apologize for the inconvenience this has caused. Thank you for your understanding.

  Regards,
  Priyanka
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/19/2023

   
  Complaint: 20850787
  
  I am rejecting this response because: 

  First, thank you for the credit ti make up for the change in price.  However, I want my money back.  The response stated i would have it by the 19th.  Not only dont I have it but there is no longer any date listed as to when i will get it.  At this point Amazon is in breach of its own return policy if I understand the response and document given to me by Amazon.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/01/2023

  Hello *****,
  
  I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for writing back to us. I've reached out to the relevant department to issue a refund as soon as I received your previous email.
  
  I've verified that they've issued a full refund on Wednesday, November 22, 2023 at 2:23 AM (PST).
  
  Refund Details:
  Items
  1 x Feedback Sports Omnium Over-Drive Portable Bike Trainer with Travel Bag,Red
  Amount(s)
  Principal: $410.00
  Tax: $27.47
  Total:$437.47
  
  You should see the amount reflected in your debit card statement within **** business days of November 22nd, as this depends on the processing speed of your bank.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  Priyanka
  Amazon.com
  ***********************************

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that while the refund took significantly longer than acceptable, it has been refunded and i have been made whole.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was hacked on 10/20/23 and I lost access. I have called Amazon 4 times on different phone numbers and have yet to have this resolved and to regain access. Every time I have called I have been told they cant verify my information and that theyll have to send an email to their back office to have them investigate. I have been told each time that I would receive an email in 48 hours; however, I only received an email after the first call and that did not resolve the issue. The last time I called I asked that someone call me as well as emailing, but that hasnt happened. I asked to speak with someone in the fraud department, but was told I couldnt. I am shocked at how unconcerned everyone has been that someone else has my information and that they could be making fraudulent orders/charges. I would expect them to take fraud more seriously. I am reaching out to the BBB hoping you can put me in contact with someone that can resolve this. I have been a long time Amazon customer and have spent a great deal of money with them. I am also a prime member. I attached screenshots of the only email I received. Thank you

  Business Response

  Date: 12/01/2023

  Hello ******,
  
  I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  It's concerning to hear about the trouble you've had with your Amazon account.
  
  Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  I've been working closely with the relevant department to correct this for you. I've verified that they've successfully sanitized the account to prevent further fraudulent activity.
  
  I also see that they've already emailed you the instructions and correct information on Monday, November 13, 2023 at 8:34 AM (PST).
  
  I apologize for the inconvenience this has caused. Thank you for your understanding.

  Best regards,
  ********
  Amazon.com

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My issue was not resolved through their response, but I was able to get this resolved on 12/1/23.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My reasoning for this BBB Complaint is because Amazon.com tried to scam me out of a full refund thinking I wouldnt notice. I placed an order with the # being 112-1192151-1773856 for a pair of shoes by credit card, when I received the shoes did not fit and were returned. Amazon.com sent an email saying the return was processed but my credit card transactions showed no return. I look through Amazon.com and seen they issued me $64.99 as an Amazon Gift Card which only covered the cost of the shoe before taxes, duties and conversion as I am in ******. The return should have been $122.95 CAD. I chatted with an Amazon.com agent through the App and even she said $64.99 was credited to my Amazon payments. I informed her I paid by credit card therefore I should have been refunded same method and that the amount Amazon provided via Amazon Gift Gard Balance didnt even represent the cost whatsoever. She informed me she would process a full credit to my credit card to which should have been done in the first place. The time and inconvenience this has caused could have been avoided with common knowledge and logical thinking. I am requesting Amazon.com issue me a Gift Card for the amount as well as my refund. I am considering bringing this to the attention of ************************ as had I not noticed this, I would have been ripped of over $60.00.

  Business Response

  Date: 11/11/2023

  Hello *****,
  
  I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  It's concerning to hear about the trouble you've had with Order ID: *******************.
  
  Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  Situations such as these are very rare, and are corrected shortly after they are reported. I've passed this along to the relevant departments. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.
  
  I see that the order total was $88.64, and that only $65.87 has been refunded.
  
  1.Saturday, October 21, 2023 at 10:17 PM (PDT)
  Refund Details:
  Items
  1 x Hey Dude Men's ***** Washed Canvas Black/Black Size 14 | Men's Shoes | Men's Slip-on Loafers | Comfortable & Light-Weight
  Amount(s)
  ExportCharge: $0.88
  Tax: $0.00
  Total:$0.88
  
  2.Wednesday, November 8, 2023 at 4:05 PM (PST)
  Refund Details:
  Items
  1 x Hey Dude Men's ***** Washed Canvas Black/Black Size 14 | Men's Shoes | Men's Slip-on Loafers | Comfortable & Light-Weight
  Amount(s)
  Principal: $64.99
  Tax: $0.00
  Total:$64.99
  
  I've hence processed a refund for the remaining amount ($22.77), back to your original payment method.
  
  You should see the amount reflected in your credit card statement within 3-5 business days, as this depends on the processing speed of your bank.
  
  I apologize for the inconvenience this has caused. Thank you for your understanding.

  Best regards,
  ********
  Amazon.com

  
  

  Customer Answer

  Date: 11/11/2023

  The matter has been resolved and the correct refund was refunded.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thu 10/12/2023 5:30 PM ****** Pay contacted me asking for the following information as shown below.Hello *********************/thepcconnectionllc We have received your submission but do not have enough information to transfer funds to you at this time. Funds will not be transferred to you during the review period, but will stay in your account. To expedite the review of your merchant account, send us the following information:--Tracking information for recently shipped orders.--Evidence of fulfillment or delivery of recently shipped orders.--Evidence to support the identification of your business, such as the business website or email address, the ***************************** (LLC) bank information, or the business registration information.--Reasons and supporting evidence associated with delays in your order delivery.For more information, visit the Amazon ********* **** Customer Agreement.--************************************************ How do I send the required information?Submit an appeal to us via email. *********************************************************************** I have sent the following items however I keep getting the same candid response as shown above. I have email Amazon Pay 4 times only to receive the same candid response.Im asking for Amazon to open up a channel of communication and simply let me know just what document they need to process this appeal.I have uploaded the documents Amazon Pay asked for SEE ATTACHMENT Thanks *********************

  Business Response

  Date: 12/02/2023

  Greetings from Amazon.com,

   

  We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20850678
  
  I am rejecting this response because:  there is no response with a resolution to the situation.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/18/2023

  Greetings from Amazon.com,
  
  We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** and communication sent via email for more information.