Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,507 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product from amazon.com on 10/4/23 and received it within a couple of days. It turned out that my wife had already purchased the same product for me, so I didn't need this one. I ended up requesting a refund on 10/6/23 and returned the product. I was refunded the money right away when I dropped the item off at the *** store with their shipping label. I then started receiving emails stating that I needed to still return the item or I would get charged for it again even though I already returned the product. I chatted with their automated support on 10/29/23 and they confirmed that they received the product, so I thought the issue was resolved. Today, 11/13/23, I received another email stating that they haven't received the product and I was being charged $214.45. I logged into the *** website and viewed the tracking details. You can see via the link that the item was received on 10/9/23 at 7:30 pm. **************************************************************************************************** When I called them again today, they said that I needed to send them a copy of my driver's license for them to verify my account. Unfortunately, there's no way that I'm going to upload my license to them for privacy reasons.
Business Response
Date: 11/16/2023
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "Beats Powerbeats Pro Wireless Earbuds" that was purchased on our website.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Please find below the email sent by our team on November 13, 2023 at 1:46 PM (PST):

"Hello,

Thank you for contacting us regarding your order 113-6301897-6020207.

Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-6301897-6020207. Also, you will not be able to investigate this order issue further.

Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20865137

I am rejecting this response because:

I disagree with their response. I was originally refunded the money, but then charged again because they said they didn't receive the package back from me. I did send it back and did show proof of them accepting the return. There has never been any fraudulent activity on my account and I have it set up with 2FA, so no one else can log into my account.
I work in the security industry and will never upload my driver's license to a company like this.

Sincerely,

**************
Initial Complaint
Date:11/13/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 10th I placed an order on Amazon.com (I usually do 200 orders per year) this particular item was dropped off to the wrong location by their delivery person. Once I contacted Amazon.Com and showed them the picture they provided, they started an investigation and agreed it was their fault. They then decided to send a replacement to the correct location, however by the time the item was received my buyer no longer wanted it. I then shipped back the un-open item back to them. They confirmed they received my return on Oct 24th and sent me a notice that my refund will be issued in 2-3 days. However Amazon continued to delay my refund and kept extending the refund date Nov 7th, then to Nov 11th, and each time I contacted them they continued to extend the date. After 3 weeks of receiving my return, I called them for the 4th time and now they are requesting my government ID. I been with ********************** for many years and never had such issue. I do not see why they are not refunding my money to the original source which was my credit card that they have on file for years.
Business Response
Date: 11/15/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Drone X Pro LIMITLESS 4 GPS 4K UHD Camera Drone for Adults with EVO Obstacle Avoidance, 3-Axis Gimbal, Auto Return Home.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request.

Upon checking I see that the appropriate team has sent an email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.

Regards,
Pratap
Customer Answer
Date: 11/15/2023

Complaint: 20865091

I am rejecting this response because: This was the original resolution Amazon offered prior me contact BBB. I have been a customer of ********************** for many years and never had this issue. There are no abnormal activity on my account a ********************** say. Every transaction on there is authorized by me or my family members and has been paid, and I am not disputing any of them. The reason for THIS complaint is that I do not feel that I need to provide private information to Amazon to ger a refund on an order that was returned un-open or used. In all these years I never had to provide any type of ID to buy or return any of them items, and I usually purchase approximately 200 items per year from Amazon. If there is ABNORMAL or SUSPECIOUS activity on my account, I like to know what it is. (amazon failed to provide that to me). Also my account is still active and I have been making new purchased since this problem. The items was returned to Amazon and they received it, and in their response they said I would get refunded 3 times in the past 3 weeks and each time they failed to refund me. They never reached out to me regarding providing an ID until he 3rd time I called and requested a supervisor. I looked this up and it seems to be a new practice by Amazon to delay or refuse refunds to many customers. I am NOT requesting the refund to be sent to a different name or address or bank account that would require an ID. I am requesting it to be refunded to the same credit card (mine) that they originally charged.

Sincerely,

***************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Joined H3139323338373837****H to take advantage of free shipping offer. Canceled on day 30 of 30 day free trial. Amazon billed me $14.99 for prime membership anyway. Called customer service when I saw the charge on my statement, they said sorry and readily agreed to refund. They did not issue a refund. Called again a few weeks later because no credit had appeared on my bank statement. Call two, cs person three claimed that I did not cancel in time. I absolutely did, as was confirmed by previous customer service conversation. They then said that I "used their free shipping service" and they would not refund the prime charge. Passed on to next "higher" cs person who also confirmed that I cancelled in time (3 cs people have now confirmed) but they still will not refund. They then said that I actually had prime for 60 days, not 30. I did not- I put the cancel date on my calendar to remind me to cancel within the time frame. I asked them what order I placed 60 days before prime billed-maybe I forgot something? No order was placed when the prime sign up is backed 60 days instead of 30. I absolutely did not go online, join prime, and then NOT place an order. Take away for me is that Amazon's goal is to dangle free shipping like a carrot, make it extremely difficult to detangle from prime (the online cancellation is tricky to find AND complete) and then charge for at least one month regardless of cancellation. How can they get away with this? I either cancelled in time or I didn't, it's that simple. They confirmed three times that I cancelled in time. Isn't this fraud?
Business Response
Date: 11/15/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the 14.99 USD Prime subscription charges.

I've made an exception and issued the refund of 14.99 USD to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I've set your Prime membership to "Do Not Renew." That way, you will not be charged for Prime automatically. You can check the status of your Prime membership anytime on the following link:

*********************************

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 11/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have ordered numerous items in recent days and either received the wrong item, didn't receive the item, or was sent an item not matching the description. I attempted to resolve this issue with Amazon on 11/13/2023, as one of my recent orders had a guaranteed delivery of today. That item has been delayed and was never notified of it. The packages are birthday presents and now will have nothing to open on the child's birthday. Amazon proceeded to bounce me around to 5 different representatives, wasting my time, and offering NO support on any of the three issues raised.I also ordered a 12" wedge pillow and only received a 10". Additionally, immediately after delivery of the item, the offering price was reduced. So not only did I not receive the item ordered, but the price was inflated as well. Therefore, I have opened disputes with my credit card. For all Amazon Transactions from these 3 orders.
Business Response
Date: 11/16/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that your Order ID: ******************* was delayed and you received 10" pillow instead of 12" 24" 24" Triangle Pillow Wedge, Bamboo Cooling Memory Foam Top.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

For Order ID: *******************, I've checked and see that the refund for $49.84 and $39.57 has been issued to your original payment method on November 14, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Order ID: *******************, Bed Wedge Pillow, 12" 24" 24" Triangle Pillow Wedge, Bamboo Cooling Memory Foam Top, Elevated Support Wedge Pillow for Relieving Acid Reflux, Heartburn, Snoring and GERD. We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching. To read more about our pricing, please visit our Help pages:

************************************************************************************

I see that this is a returnable item. Please return the item for a refund.

I've issued a $10 gift card to your Amazon.com account for any inconvenience. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 11/17/2023

Complaint: 20865067

I am rejecting this response because:
1) Per Amazon Return Policy: this item is non-returnable. However, should Amazon make an exception, my ability to return the pillow, in its inflated state, is improbable and impractical. I do not have the equipment to vacuum seal this large item and return it to its shippable state. Nor do I possess a box large enough, to return the item.
2) I was sent the wrong item, or Amazon blatantly misrepresented the item for sale. I was sold a 12 Wedge Pillow. I did not receive a 12 wedge pillow, as evident in the photos uploaded. As such, and due to Amazons response, I have opened a dispute with the credit card company for fraud, as I have been defrauded by Amazons False Advertisement and misrepresentation of products and/or goods sold.
3) Amazon continually allows merchants to sell fraudulent, misrepresented, and unsafe merchandise. They permit sellers to create false and mislabeled reviews, and allow sellers to change the outcome of reviews, through contact from the seller bribing customers for changes to their review. I have copies of these emails as evidence to the fact. Furthermore, this is my third or fourth complaint regarding amazons blatant disregard for business law.
Until the aforementioned points are corrected, my dispute & complaint stands, and will not be dismissed.
Sincerely,

***************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******************* from Amazon on May 18, 2023 (Order #***-4098228-9438653) for $1,800.94. After using the grill throughout the summer, the paint began to flake off. I initiated a return with Amazon, and sent the item back. After two weeks, I contacted them to check on the status of the return. They informed me that they need a copy of my drivers license in order to be refunded. I believe this is unreasonable, as they accepted my return, sent a truck to pick up the item, and are now refusing to refund me without sending them personal information. I have tried to resolve this via Phone and Chat (I spoke with ***** ******************************* G, ******, and ****************), but they have been unwilling to issue a refund.I have attached a copy of the original receipt, as well as a copy of the pickup receipt from the return shipper.
Business Response
Date: 11/15/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item ************* KJ15040921 Classic ********** 18-inch Charcoal Grill with Cart and Side Shelves, Blaze Red.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request.

I've checked and see that the appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.

Regards,
Pratap
Customer Answer
Date: 11/15/2023

Complaint: 20864964

Dear Pratap and Amazon Team,

I appreciate your prompt response regarding the issue with the refund for the returned item, ************* KJ15040921 Classic ********** 18-inch Charcoal Grill with Cart and Side Shelves, Blaze Red.
While I understand the need for identity verification for security purposes, I have some concerns about the request for my driver's license in order to process a refund for an item that has already been returned and picked up.
Requiring such personal identification for a refund feels unusual and raises concerns about the security of my personal information. This approach gives the impression of being coerced into providing sensitive personal details for a routine transaction, which is distressing and feels akin to extortion.

I kindly request clarification on why my driver's license is necessary solely for the refund process, especially considering that the item has already been returned according to Amazon's policies.
Could you provide further details or an alternative method to verify my identity that doesn't involve submitting such sensitive personal information? I value security measures, and I'm willing to cooperate within reasonable and standard verification procedures.

I would appreciate a transparent explanation of the necessity of this request or an alternative solution to proceed with the refund process.
Thank you for your understanding and prompt attention to this matter.
Sincerely,

***********************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to formally lodge a complaint against Amazon for their refusal to issue a refund for a returned product, and for their request for excessive private information.I returned a product valued at approximately $450, adhering to Amazon's return policy. Despite this, Amazon has refused to process my refund. To further complicate matters, they are demanding personal identification documents that I believe are unnecessary and excessive for a transaction of this nature. This request raises privacy concerns and seems unreasonable for a straightforward refund process.I have always trusted Amazon for its customer service, but this experience has significantly diminished my trust in their business practices. I seek the BBB's assistance in resolving this issue. I believe Amazon's actions in this matter are unfair to consumers and possibly in violation of standard business ethics.I am willing to provide any necessary documentation to support my claim.Thank you for your attention to this matter.Sincerely,*******************
Business Response
Date: 11/14/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order 114-6548322-1025003 and I see our specialist team has sent you email correspondence on your registered email address on November 11, 2023. I request you to please check your inbox for the correspondence.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

"For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon:- Order # ***-9287366-2403447 - Item: ************************ Kettle, Collapsible Food Grade Silicone Small Kettle Boiling water,Dual Voltage(600ml,110-220V US Plug) (Blue)I initiated the return on Nov 6 and shipped the item back on Nov 7 following Amazon's instructions. The item was received by Amazon on Nov 9 and a refund has not been issued by Nov 13 (today). I contacted Amazon regarding the refund status and the agent said Amazon is not refunding me and that they are requesting outrageous private information (government-issued ID plus more upon their discretion) from me just to get my refund. They do not need this information to do returns and refunds. More importantly, I do not feel comfortable submitting a government-issued ID to ********************** and their third-party service providers. Can you please help me get my refund back? Thank you.
Business Response
Date: 11/15/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Travel ***************** Kettle, Collapsible Food Grade Silicone Small Kettle Boiling water,Dual Voltage.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request.

Upon checking I see that the appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thanks for your understanding.
Regards,
Pratap
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Oct 2, 2023 Order #***-4791082-9853862 Order total $417.21 (1 item)Return was initiated on 10/4. I dropped off the return on 10/5. Amazon received the return on 10/9. Refund was promised 3-5 days after they received the item. Then they said two weeks. Then ******** associates stated I would receive a refund by 11/11. I have not received a refund and they are not refunding me. They are now asking for me to send pictures of my photo ID before they will refund me. I just want a refund.
Business Response
Date: 11/14/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and I see a refund was issued to your Amazon.com Store Card on November 14, 2023 for $417.21.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

"For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/11 Canon EOS Rebel T7 DSLR Camera Bundle w/ Canon EF-S *****mm f/3.5-5.6 is II Lens + 2pc SanDisk 64GB Memory Cards, Wide Angle Lens, Telephoto Lens, 3pc Filter Kit + Accessory Kit 569$I was told I could return it by 11/11. I went to return it and amazon is requesting my id. that is personal info that I should not need to give for a refund when I sent it off through **** ive attached tracking number. every associate is telling me different info or that they can not tele anything which is crazy. then was told that I won't hear anything until mid dec which is also insane for a RETURN.
Business Response
Date: 11/21/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Canon EOS Rebel T7 DSLR Camera Bundle w/ Canon EF-S *****mm f/3.5-5.6 is II Lens.

Upon checking I see that the refund of $608.83 has been issued to your original payment method on November 16, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 13, 2022 I purchased a PHI Villa Patio Dining Set Wrought Iron Outdoor Table and Chairs Furniture on Amazon.com under order #***-6143090-8450641. Less than a year later in April 2023 I made a complaint to Amazon that the table is defective and has rusted and I would like to return the items for a full refund. The refund request or return includes the table and chairs since it is part of a set. I was told that I would receive a refund and have contacted customer service several times and still no refund. A screenshot of the initial conversation for the refund is uploaded.
Business Response
Date: 11/15/2023
Hello ****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry for the inconvenience you've faced regarding the defective item PHI VILLA Patio Dining Set Wrought Iron Outdoor Table and Chairs Furniture Set 5 Piece, 37" Square Bistro.

Upon checking, I see that the return window was expired. We accept the return of merchandise as long as it is returned in new condition within 30 days of receipt. We will not be able to send the replacement or issue the refund in this case.

For this the seller had offered to send a set of products to you on June 2023. However the seller did not take any action on this issue as there was no response from your end.

Your order has exceeded 1 year warranty that was offered by the seller, hence the seller is unable to assist further in this case.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 11/21/2023

Complaint: 20864604

I am rejecting this response because I was clearly informed several times a refund would be issued. In addition, the product was defective and I wasnt going to use the same company due to their poor quality of products they sell.

Sincerely,
*********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.