Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,587 total complaints in the last 3 years.
21,972 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to seek your assistance in resolving a matter of great concern regarding an issue I am currently facing with Amazon. I trust that your organization can help mediate this dispute and provide guidance in ensuring a fair resolution.On 9th Nov, 2023, I placed an order with Amazon under Order ID *******************, using a $375 gift card as part of the payment. Unfortunately, the order was canceled by Amazon, and to my dismay, the gift card balance was withheld by the company. Amazon has refused to release the withheld balance even after providing them with the pictures of the gift card and receipts, to prove my legal ownership of the gift card.This situation is particularly disheartening, as I am a loyal Prime member and have been paying a monthly subscription fee of $14.99 for the benefits of this membership. It is deeply disappointing to feel that my trust in Amazon has been breached, and I am left without a resolution to this matter.I kindly request the BBB's intervention to help facilitate a fair and prompt resolution to this dispute. My primary objective is to have the withheld gift card balance released as I believe this action by Amazon is unjust and a violation of my consumer rights.Attached to this email, you will find the relevant documentation, including pictures of the gift card and receipts, to support my legal ownership of the gift card.I appreciate your prompt attention to this matter and hope that the BBB can assist in bringing this issue to a satisfactory resolution. The following are my Amazon account information:Account Email: ******************* Account Name: JB Thank you for your time and assistance. Sincerely,JB
Business Response
Date: 11/25/2023
Hello,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding the order #***-7509480-8028228.

Upon reviewing I can see that our specialist team have already provided a response regarding this issue for gift card as stated below:

They have canceled your order and voided the Amazon gift card balance used in the purchase.

They took these actions because you tried to use Amazon.com gift cards that are in violation of our terms and conditions. They cannot reissue the Amazon.com gift cards or reimburse you for these funds. Please note that if you purchased your Amazon gift card from a retailer, or obtained it from a third party, they won't be able to reissue the gift cards or reimburse you for these funds.
If this activity continues, they may take a permanent action on your account.

You can find more information on the Amazon.com Gift Card Terms and Conditions help page:

www.amazon.com/gc-legal

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 11/25/2023

Complaint: 20862875

I am rejecting this response because: there is no further investivation.

Sincerely,

Yumeng Sun
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently(within the past month) Returned orders via *** open box and Qr Code to Amazon that either were not as described, wrong item sent or inaccurate website description for what fits my families and i needs. Amazon is refusing to issue my refund unless i upload my personal government ID even though ITEMS , not of my error, were returned back in a timely manner. It is the holidays and i started Buying gifts back in October bc i am On a tight fixed budget but as any consumers rights, if a product is not as described, wrong item sent or does not fit or work properly, we have the right to return and receive refund. They employees are staying a 1 week time frame for refunds, others are saying an entire 30 days, others are saying once it scanned into the system and others are saying there is an investigation. All of this is different policies and misinformation being told and and very confusing and misleading. I al *** of product and my money. I am Not giving my ID for them to follow their returns guidelines which again is different misinformation being given. They are refusing to give me ANY REFUNDS forever until i submit ID? Unacceptable and from the looks of online and research to why are violating their own returns policies, and other consumers rights regarding this issue.
Business Response
Date: 11/14/2023
Hello Alyssia,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with orders and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

I've reviewed the order 112-4694200-0459465; 112-0210083-4519427 and I see our specialist team has sent you email correspondence on your registered email address on November 8, 2023 and November 13, 2023. I request you to please check your inbox for the correspondence.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

"For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20862771

I am rejecting this response because:
I should not have to provide my personal information in order to be refunded. Ever. By Amazon. Amazon agents ALL give different misleading misinformation on what Amazon policies are or for what is going on. I have Been subjected to confusion and different directives on what to do, only to be told i need to give personal information to get refunds due that are owed.

After i issued BBB a report to help me, two of the refunds i requested in this report were released. So AGAIN proving their system says one thing even in their response that there is nothing they can do for my refund unless I submit my personal information just to have certain refunds released, bending their own policies for what they choose and when.
Im not giving my personal information to continue doing business or receiving a refund for a product returned.
They continue to give different information and i should Not be penalized for future or previous purchases with my Amazon account when policies and procedures they put in place bend at will when they choose to.
If retaliation is given for me submitting this report , such as limiting my account, I want ******************** to have this documented for any future steps needed to be taken.
I LOVE Amazon, i shop here monthly consistently and faithfully, since Amazon first began. I also have a monthly subscribe and save account that totals over $300+ monthly for my purchases. If products I receive are not as described, inaccurate, defective, or wrong item sent, than I have every right to return and receive my money back.
Thank you

Sincerely,

*************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Demand for Payment I am owed $1277.78 for the shipping costs of sending a couch back to a third party seller for which I was promised a refund on September 12, September 21, September 25, October 14, and November 8th 2023. I have been told on each of those instances that a refund for shipping would be delivered in 5-7 business days or I would receive communication in 48hrs. Neither has occurred. I will be taking this case to small claims court if my refund is not initiated and possessed promptly.sincerely *************************
Business Response
Date: 11/29/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 29th November 2023. This email confirms that the refund has been issued for $****** to the original payment method.
Customer was refunded as follow:
-- Refund Date: 09/22/2023
-- Refund amount: $********

-- Refund Date: 10/03/2023
-- Refund amount: $********

-- Refund Date: 11/29/2023
-- Refund amount: $******

Customer was charged $******** for the order: 114-8312900-7127409 and has incurred an additional cost of $1,277.78. So the total cost incurred by the customer is $2,393.96. From the above mentioned refund transaction dates we can confirm that the customer has now been refunded in full including the return shipping charges.

Total refunded amount= ******** +******** +******= $2,393.96

If the order was paid by credit card, it may take several business days for the refund to appear on your credit card account. Please check with your issuing bank to confirm that it has been posted. If the order was paid by gift certificate, these funds should be available now for use as payment on a future order."

Amazon.com
Customer Answer
Date: 12/01/2023
The refund on 9/22/2023 was cancelled due to it being an attempt of my bank taking the money back since Amazon had not been helping me. Since I had not sent the couch back yet, my bank canceled the refund. I was refunded for the couch once more after I shipped it back. I am still owed $1,116.18 for the shipping after being refunded another $161.60 on November 29th.
Customer Answer
Date: 12/01/2023
This is a picture from my bank of the dispute being reversed, and the funds being returned back to Amazon. I am still owed $1,116.18 since November 29th when they refunded me $161.60 which was only a mere 10th of the shipping cost.
Customer Answer
Date: 12/01/2023
This is a picture from my bank of the dispute being reversed, and the funds being returned back to Amazon. I am still owed $1,116.18 since November 29th when they refunded me $161.60 which was only a mere 10th of the shipping cost.
Business Response
Date: 12/07/2023
Hello,
We have reviewed order details and found that USD ******* has already been issued which covers full order value and return shipping charges. Hence, we are unable to issue any additional amount.

On September 22, 2023 refund of full order value was issued to customer. On October 3, 2023, customer filed another dispute with bank and it was closed in their favor resulting in full refund of order value again. On November 29, 2023, remaining amount of $161.60 was issued by Amazon to cover return shipping charges. An additional refund is therefore not possible.

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 12/12/2023

Complaint: 20862694

I am rejecting this response because:
I am still owed $1116.18 since my bank returned the money to you when I first disputed the charge due to receiving a defective item. Below I will attach my bank statement showing the money being taken out of my account by ******** on September 17th after they said I needed to send the item back to the seller and be refunded by Amazon not my bank. I will also attach the August statement that shows where I paid the original amount and then Citibank retracted due to my dispute.
Sincerely,

*************************
Business Response
Date: 01/31/2024
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We issued you a refund for 114-8312900-7127409 in the amount of ******* USD on 2023/09/22.

To review the refund details, go to "Your Orders":

******************************************************************************************

Your credit card issuer disputed the original charge for this order and withdrew your payment. Since we also issued a refund for this order, we need your approval to reprocess the charge.

To pay for this order, reply to this email with the following:

-- The type of credit or debit card that you would like us to charge, such as **** or Mastercard
-- The last 2 digits of the card
-- The expiration date of the card

For your security, do not send full card numbers by email.

We can charge any valid card that is registered to your account. If you want to use a card that is not registered to your account, add it to your account before you reply.

To add a card, go to "Your Account," click "Your Payments," and click "Add a payment method":
******************************************************

Your account remains active so you should be able to sign in and place orders without any issue.

If you have any additional questions, contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 02/05/2024
I have sent you my bank statements that prove that I paid for the order, was not refunded for the shipping, and when the order was disputed my bank cancelled the dispute and took the payment out of my account. I am still owed that amount by Amazon. Your ledgers under my account are not complete. My bank has made no mistakes. I have made no mistakes. My statements I submitted to this claim are the proof. Unless you are suggesting my bank randomly kept the money after they withdrew it from my account the second time.
Customer Answer
Date: 02/07/2024
When Amazon promises to refund you for a large shipping cost after you send an item back, do not believe it. Even if you get it in writing, they will not honor their word. Never make large purchases on Amazon unless you want to throw away money.
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Apple Watch Ultra Series 2 through Amazon on September 27, 2023 (09/27/2023). When I received the item, both the shipping box and items packaging had been damaged. I wanted to return the item, so I contacted Amazon for a return. Amazon initiated a *** Pick-Up, as they said the items value was too high to take it and do a *** Drop-Off. I sent the item back and it was received by the Amazon warehouse. Time had passed and a refund was never initiated, so I contacted Amazon. They stated that a refund would be processed on November 12, 2023. No refund was ever processed, so on November 13, 2023, I contacted Apple and asked where my refund was. The customer service associate informed me that there was abnormal activity on my account and that I had to verify my identity before this refund could be INVESTIGATED, let alone processed. I asked the chat associate what this abnormal activity was, and they could not provide me an answer. They also would not provide me with any contact information if someone who could provide information. I have never had to upload identification for a return before even for items that were much more than this item. I order from Amazon all of the time, for all of my family members, and therefore have had to make returns for several items items they didnt like or want, items that I did not like or want, incorrect items, items that were incompatible, etc. This seems very suspicious to me and I do not like it. It has been well over a month since this item was returned and I would like my refund. I should not have had to upload identification for a refund to be initiated.
Business Response
Date: 11/14/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

We would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order 113-3895107-9103430 and I see our specialist team has sent you email correspondence on your registered email address with details why ID was requested on November 13, 2023. I request you to please check your inbox for the correspondence.

We see you submitted your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. You can contact our **************** team after 3 business days to learn the status of investigation. To do so, go to "Amazon ****************":
*****************************************

"For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item from Amazon.com that totalled $58.29 which I used my debit card for. I decided I didn't want the item before I recieved it, so the day I recieved it from *** I brought it to ***, for them to ship it back. Amazon stated they recieved my return November 9, 2023, however, they will not refund my $58.29 and customer service is telling me they haven't recieved the item, even though THEY CLEARLY HAVE, AS IT STATES THAT ON MY ACCOUNT. I want my money, which is $58.29, refunded to my debit card immediately. A bunch of crooks!!!
Business Response
Date: 11/14/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

We have received and processed the item you have returned at our return center and a refund of $58.29 was issued back to your original payment method on Tuesday, November 14, 2023 at 1:34 AM (PST).

The refund should reflect back on your original payment in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is an ongoing issue in which I am being charged for I have an existing complaint listed under AFFIRM as well because it is the same product purchased through Amazon as the third party with the funding through affirm this product is no longer in my possession it has not been I've sent proof to both parties Amazon and affirm.Both companies are sending me on a wild goose chase I've emailed I've written to my bank I have now one last step which is demand for arbitration I reached out to the corporate headquarters in Washington spoke with a ******** who was one of their secretaries explain the situation and I was basically told he could not do anything and I would have to go back to customer service. I queried if I would be sent back to the offshore Representatives who continue to send me on this wild goose chase and queried him why there's nobody in the corporate headquarters who can handle the situation with that being stated I also asked if it was the correct address that I would send the demand for arbitration to,? in which he confirmed it was. I then stated well then why is there no one there that could assist because now money has been drafted out of my account multiple times I've done my due diligence I should not be charged for product that I no longer have in my possession for months now and I am getting nowhere I have since written to my bank my bank has informed me to stop payments on it actually requesting that I changed my account and card in total but I could not do such my biggest concern is that my credit will take a hit because a firm will be reporting incorrect information I also will be requesting that Amazon reaches out to affirm and closes out the loan I no longer have the product I will be providing any documentation necessary there are many items and they would not all upload
Customer Answer
Date: 11/13/2023
These are the associated screenshots proving that I no longer have the unit in addition I have more emails more times that I've disputed or questioned Amazon and a firm on how to proceed so that I wouldn't be charged or have any negative outcome on my credit by a firm because Amazon was not cooperating with providing the information their offshore Representatives led me in circles and instead of being assisted by their corporate office ******** appear to enjoy playing the role of a gatekeeper which is not very helpful especially in a field where most of your business comes from the people who choose to spend their money with your company yes you've made it very convenient however I Now understand more so than ever why shopping at smaller companies is a better alternative considering how I was treated and how I am still being treated
Business Response
Date: 11/15/2023
Hello *******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about the charge on your Order.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a crest whitening strip in the pack it says Im supposed to get 28 strips but I only got 10 tried to return it on Amazon a get a refund but they are refusing to let me return and refund me now they are asking me for my outrageous private information and on top of that making me wait 3 whole days to request to talk to customer service
Business Response
Date: 11/24/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for Crest 3D Whitestrips, Supreme Flexfit, Teeth Whitening Strip Kit, 42 Strips (21 Count Pack). I've checked and I can see that there is a refund processed for the order.

A refund was issued to your original payment method on November 16, 2023 for $46.64. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : November 2, 2023. Amount of money paid to Amazon.com: $109.37 Amazon.com sent me a 3 Inch Gel Memory Foam Mattress Topper for our new bed. The topper hurt my back during my sleep so I wanted to return the item to Amazon.com. Yet, returning such a big item - Queen sized topper that is 3 inches - is a bit hard for me. Therefore, I asked for alternative pick up from Amazon and they started to ask me outrageous amount of private information including ID Verification via government provided IDs. Order #***-5514742-3575464.
Business Response
Date: 11/14/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the mattress protector return issue. I've shared your feedback with our team to avoid in future.

I've created a *** pickup for you on your provided order. Please pack the item in any available packaging such that it should not get damaged in transits and keep it ready for the pickup. *** will attempt the pickup by next business day. An email confirmation has been sent on your registered email id.

Once it is returned and we receive it back at our return center, a refund will be issued and you will be notified. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received damaged merchandise in July 23. I contacted Amazon and was sent a replacement and advised via email on more than one occasion that I did not need to return the product as it was a health safety issue. I was then recharged for the un returned product. I have reached out more than 5x with emails to proove their admission to error and promise to correct the problem. I had to file a claim with my **** and provided ALL documentation to them. I then recieved another email asking what the problem was. Amazon replied the same day asking for payment. NO ONE is listening. I was re charged $21.12 and then had to pay an additional $18.90 to fax all documentation to them. I am asking for a total credit of the $40.02
Business Response
Date: 11/27/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on November 27, 2023. This email confirms that the refund has been issued for USD ***** to the original payment method.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 11/27/2023
Amazon did nothing. They Saud because **** had issued a credit they were done with me. They dis agreed to refund the $18.90 cost for the fax ( that was required by **** for backup documents) that were emails from Amazon. So thank you BBB for trying. This company is ridiculous. If they need to call it complete, I'll let it go.
Initial Complaint
Date:11/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, I am writing to express my vehement dissatisfaction and formally lodge a complaint against Amazon for the egregious suspension and subsequent closure of our seller account. This arbitrary action has had severe repercussions on our business operations. Despite our tireless appeals and the submission of substantial evidence to uphold our commitment to authenticity and compliance, Amazon has callously maintained our suspension and, with utter disregard, closed our account. As the owner of Lake Blue Supply, I am deeply disturbed by the suspension arbitrarily imposed on March 8, 2023, and the subsequent catastrophic impact it has had on our longstanding partnership with Amazon. The crux of this unwarranted suspension centers around ASIN B08D6V7BLY, Amazon's decision to suspend our account was blatantly based on the refusal to accept the invoices we provided after listing the product under ASIN B08D6V7BLY, thereby alleging the suspension was caused by inauthentic product complaints. It is imperative to highlight that at the time Amazon removed the listing for ASIN B08D6V7BLY, no sales or transactions had occurred for this specific ASIN. This glaring fact underscores the absolute lack of any genuine customer complaints, rendering the suspension not only baseless but outright unjust. Our unwavering commitment to authenticity is evident through our exclusive sourcing of products from authorized distributors. The partnership with ****************, validated by their website (*****************************), attests to our dedication to authenticity. Additionally, we provided unaltered invoices, product images, and GTIN search results, unequivocally confirming ******************** as the registered UPC code owner for Purell. In response to the suspension, we promptly complied with Amazon's requirements by submitting essential documentation, including: Exhibit A: A meticulously crafted plan of action ********************* and comprehensive invoices ******************** and detailed product images Exhibit ** Invoices pertaining to the additional suspended ASINs Despite our assiduous efforts to provide comprehensive documentation and appeal the suspension, Amazon's Seller Performance team, in a display of unfathomable arrogance, has systematically and blatantly ignored every appeal and the evidence we painstakingly provided. This egregious disregard has led to the arbitrary closure of our seller account. We urgently request your immediate intervention to scrutinize this matter with the gravest seriousness and impartiality. The allegations against ASIN B08D6V7BLY lack any foundation, and the reckless extension of these allegations to other ASINs is equally baseless. Our unwavering commitment to authenticity and compliance is substantiated by a robust supply chain and meticulously validated invoices, undeniably establishing our unimpeachable credibility. We firmly believe that Amazon, as a prominent online marketplace, is obligated to uphold principles of fairness and justice. Therefore, we demand an expeditious resolution to this blatant miscarriage of justice and the immediate reinstatement of our seller account. We implore your assistance in securing a just resolution to this matter and the swift reopening of our seller account. With absolute confidence, we assert that upon a meticulous examination of the comprehensive documentation and evidence provided, the unjust suspension will be exposed and promptly rectified. Thank you for your immediate attention to this critical issue. We eagerly anticipate your active involvement in resolving this dispute and ensuring the swift reinstatement of our seller account and ASINs.
Business Response
Date: 11/16/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 11/21/2023

Complaint: 20862482

Dear BBB,
I trust this message reaches you under more favorable circumstances. I am writing in response to Amazon's recent communication claiming a lack of information regarding the suspension of our seller account. It is with mounting frustration that we find ourselves compelled to respond to what appears to be a persistent refusal on Amazon's part to acknowledge the abundance of evidence we have tirelessly presented.
Our initial complaint detailed the arbitrary suspension of our account on March 8, 2023, with a specific focus on ASIN B08D6V7BLY. Amazon's decision to suspend our account supposedly stems from their refusal to acknowledge the legitimacy of the invoices we provided for this particular product. What makes this situation all the more outrageous is the fact that, at the time of Amazon's impulsive removal of ASIN B08D6V7BLY, no sales or transactions had occurred for this product. In simple terms, there were no genuine customer complaints to justify such a draconian measure.
We meticulously laid out our commitment to authenticity and compliance, from exclusive partnerships with authorized distributors like **************** (validated by their website: *****************************) to providing unaltered invoices, product images, and GTIN search results that undeniably confirm ******************** as the registered UPC code owner for Purell.
In response to Amazon's demands, we promptly submitted a detailed plan of action, exhaustive and comprehensive invoices, elaborate product images, and additional invoices pertaining to the suspended ASINs. Despite this exhaustive effort, Amazon's Seller Performance team has chosen to brazenly disregard every appeal and all the evidence we painstakingly provided. This blatant disregard has resulted in the arbitrary closure of our seller account, wreaking havoc on our business operations.
We demand an immediate and thorough reevaluation of this matter. The allegations against ASIN B08D6V7BLY are baseless, and the reckless extension of these allegations to other ASINs is equally without merit. Amazon's refusal to consider the comprehensive documentation and evidence provided is not only negligent but indicative of a systemic issue within their review processes.
As a prominent online marketplace, Amazon is obligated to uphold principles of fairness and justice. We insist on an expeditious resolution to this travesty and the immediate reinstatement of our seller account. We expect your active involvement in ensuring a just resolution to this matter, and we will not rest until our account and ASINs are promptly reinstated.
Thank you for your immediate attention to this critical issue. We expect and demand swift action to rectify this situation.
Sincerely,
*********************
Owner, Lake Blue Supply

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