Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,511 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is holding my brand and store to an impossible standard. Amazon is not qualified to make any *** medical device judgements which is what they are doing.They took my best-selling product down (ASIN B0BXHP47PP), wrongfully claiming that it is a medical device for professional use only. They claim it is a spirometer, but it has no diagnostics, precise measurements, or treatment capabilities to speak of. It is a breathing exerciser, functionally similar to a toy balloon.For reinstatement of the product, they want us to provide a **** from the ***. However, the *** will not and cannot issue 510Ks for products that do not qualify as medical devices for professional use only.My product is NOT a spirometer, nor is it for professional use only. It does not meet *** requirements for **** registration.I need the BBB to help me get through to Amazon. Their frontline teams are not paying attention and are confused about what qualifies as a medical device for professional use only.
Business Response
Date: 11/16/2023
Hello,
Thanks for reaching out to Amazon. After further review, ASIN, B0BXHP47PP remains restricted due to breathing exercising devices being restricted.
Thank you,
Amazon-Restricted Products Team
Customer Answer
Date: 11/25/2023
Amazon has not resolved my case. I have been giving a generic response every time for the last half a year. There are competitors who are selling the same exact product on Amazon.
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned item orders but I have received a refusal to have my money returned to me despite it being a long time since the returns were sent. The orders are as follows:- ORDER # ***-2276323-0149012 - ORDER # ***-5714239-3096232 - ORDER # ***-1808093-3977827 - ORDER # ***-5954285-9340251 This is utterly ridiculous. I want a refund for the items I have returned back to Amazon.
Business Response
Date: 11/20/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned items from Order ID: *******************, Order ID: *******************, Order ID: ******************* and Order ID: *******************.

A careful review of your account reflects that the correct information has already been provided regarding the Order ID: *******************, Order ID: *******************.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

For Order ID: *******************, The refund of $17.10 has been refunded to your original payment method on Friday, November 17, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Order ID: *******************, The refund of $25.18 has been refunded to your original payment method on Friday, November 17, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.
Regards,
Pratap
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon, one of the largest e-commerce companies, for their recent policy requiring customers to provide identification in order to process returns and obtain refunds for products that have already been returned. I believe this policy raises serious privacy and security concerns and is a significant inconvenience for customers.Details of my complaint:1. Customer Information ******************************'s request for identification poses a threat to the privacy and security of customers' personal information. Requiring customers to provide ID exposes sensitive data and may result in potential misuse or data breaches.2. Inconvenience and Unreasonable Requirements:This policy creates unnecessary hurdles for customers seeking legitimate returns and refunds. It imposes an additional burden on customers who have already adhered to Amazon's return procedures.3. Lack of Transparency:Amazon has not provided a clear and detailed explanation of why this policy has been implemented and how customers' data will be protected. The lack of transparency is concerning.I have contacted Amazon customer service to express my concerns and seek clarification on this matter. Unfortunately, their responses have not provided a satisfactory resolution or explanation.I kindly request the Better Business Bureau's assistance in addressing this issue, seeking transparency from Amazon regarding their ID requirement policy for returns and refunds, and advocating for a fair and customer-friendly resolution.I appreciate your attention to this matter and look forward to your assistance in bringing this concern to Amazon's attention for review and potential policy adjustments.Thank you for your prompt attention to this complaint.Sincerely,*****
Business Response
Date: 11/16/2023
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the return of some of your orders including "COFACE Mens Orthopedic Slippers with Arch Support Plantar Fasciitis Slipper".

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance. However, in normal cases, the policy is still unchanged and you would receive refund once the item is received at our returns center.
Further, I see that our team has received your identity proof and a full refund worth $16.15 has been issued on November 12, 2023 on the above mentioned order.

I understand about your concern regarding the privacy of your personal information. However, your information is always secured and would never be misused by any means.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20864358

I am rejecting this response because:
I need amazon to validate all the returned items, and not just the most recent.

Sincerely,

*********************
Business Response
Date: 11/19/2023
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern to get a clarification about the abnormal activity found on your account and about submitting Government issued identification proof for refunds.

Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 11/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is requesting me to return an item I already returned. They charged my card for this item which I did return. See details following:$15.00 | Quantity: 1 - ORDER NUMBER 113-9000676-7633836 Refund issued on September 30, 2023 REFUND AMOUNT $16.43 to original payment method RETURN METHOD - *** Store Dropoff by October 30, 2023 Email from Amazon dated 11/4/23: Your original payment method has been charged Hello *******, Weve processed refund on your return request expecting that you will return the original item by Oct 30, 2023. Because, we have not received the original item yet, your original payment method has been charged.View Your Return. The Drop Women's Snow White ***** Pull-On Pants Item subtotal: $15.00 - Tax: $1.43 - Total: $16.43 I am requesting a full refund from Amazon for $16.43
Business Response
Date: 11/16/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you were re-charged for the returned item The Drop Women's Snow White ************* Pants by @carolinecrawford, M.

I've issued a refund of $16.43 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I've escalated this issue to the returns center, and I've fixed this error, and we won't be charging you again for the item.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned multiple items due to the reason of not correct provided size. They all worth $150 together and I have the *** return receipt but Amazon is requesting my ID and personal information to refund me. I havent agreed on providing an ID when I made my prime account and I dont believe this was part of their requirements, so now it looks like an unreasonable request to me for them to ask for my ID, as I do not trust whos my ID is going to be shared with. There was a previous incident that theyve shared my email with the sellers and their sellers were directly reaching out to my email. Their request of my ID says that once I share my ID with them they have the rights to have it and share it with anyone, so I do not find this a legit request to share my personal information yet my ID without knowing that whos my ID is going to be shared with. I have tried to reach out to them and I have received extremely rude responses of the associate literally speaking with me on a high tone and not allowing me to ask my questions. I need help with this, as Amazon is not responsive in regards their unreasonable request and the only way theyve so far responded was yelling at me over the phone. I have spent almost 6 hours of talking to them and so far no response except extremely rude conversations without providing valuable information. Theyve caused me to request my bank to freeze my credit card since theyve called out my account fraudulent and I was worried that my account is been subject to fraud. So this has taken so much of my time and energy, to get a refund for some items that they were extremely different in size than what their website says. I mean if theyre going to sell products with not accurate size information, they should expect the customers to return if the size is not as expected. I dont understand why would someone call this fraudulent and cause this much trouble.
Business Response
Date: 11/14/2023
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and I see our specialist team has sent you email correspondence on your registered email address on November 13, 2023. I request you to please check your inbox for the correspondence.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

Also please note once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

"For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approx 3 weeks ago I made a fairly large order with my husbands credit card for our sons Christmas, being that Im a homeschool mom, I dont get those ************* into a store without my kids, so we decided to do an order from amazon, there were some past orders that were dont within the last 6 months that I contacted amazon about so I could contact the sellers in regards to how poor the products were, and they basically just interrogate you, belittle you, well this Christmas order came in like a thousand boxes, Im my amazon account a large part of the order for weeks said its on its way but running late so I asked about it, because I honestly did not think I got it because it was so many items but they put them in like a thousand boxes when I thought it was going to be one big box. Going through the boxes I order two packages of ***** underwear for my son, these were loose ***** underwear like someone prior returned these and out them in a clear package bag with a piece of tape, so I contacted them thats over $30 in underwear, they told me I needed be i.d and that i have to send my id so i could return the item and that they needed the item back, I told no I wasnt going to send the item back so they could take half the money or lose my refund, they make returning items so hard, they keep half of your money for a restocking fee, i ordered some pretty big items, and know i have to send them my license because they think im suspicious. Its a big order for Christmas, i want my refund and i want remorse from the head of amazon, good lord i was told i overwore my yoga pants. Here is the item number for the underwear #***-6131156-7772224 $15.56 each two packs, i shoudnt have to give a store my license because inquired about an hour and items that were junk and asking to speak to the seller. Ill be glad to send pictures also. The customer service needs help
Business Response
Date: 11/15/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with order 111-6131156-7772224.

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Thank you for your cooperation.

Regards,

*****************************.
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refund not issued after item is received and being required to upload ID to get refund.
Business Response
Date: 11/14/2023
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 111-8246225-1721012 and I see our specialist team has sent you email correspondence on your registered email address. I request you to please check your inbox for the correspondence.

I see you have submitted your ID, once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome and an email was sent on Monday, November 13, 2023 with subject "Information regarding your Amazon.com order"

You can contact our **************** team after 3 business days of receiving this message to check the status of refund. To do so, go to "Amazon ****************":
*****************************************

"For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned hair extensions because it said they were human hair on the listing and that they could be dyed they fried almost right after I dyed them which means they werent human hair. So I returned them and its been almost a month and they refuse to refund me unless I send them my ID which Im 100% not comfortable with. They said they will not refund me without it
Business Response
Date: 11/14/2023
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 111-1938394-6354659 and I see our specialist team has sent you email correspondence on your registered email address. I request you to please check your inbox for the correspondence.

Once you have submitted your information through the secure customer portal, it can take up to 3 business day for us to finish our investigation. After 3 days you can contact our support team to learn the outcome of the investigation.

"For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

You can contact our support team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20864094

I am rejecting this response because:
I absolutely do not feel comfortable giving Amazon my personal private information, not them extorting me to try and get it! This is my money I returned the item I dont need to give them my very personal information to get my money back.
Sincerely,

*************************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/1/2023 i ordered 4 items from Amazon and received them on 10/3/2023 and 1 of the items was not working so I requested to return that item on 10/9/2023 i sent it back through *** and Amazon received the item on 10/19/2023. Now on 11/13/2023 because I have yet to receive a refund. i called Amazon and they are saying that I need to send a photo of my drivers license to them to verify or I will not receive any refunds. Order number 114-1860572-9195438 Tracking number for shipping is 1ZR9Y4170397682449
Business Response
Date: 11/14/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 114-1860572-9195438 and I see our specialist team has sent you email correspondence on your registered email address on November 13, 2023. I request you to please check your inbox for the correspondence.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

"For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20864053

I am rejecting this response because: your portal doesnt work and I tried multiple times
And you have already received the return item so keeping my money would be theft and fraud.
Sincerely,

*****************************
Business Response
Date: 11/17/2023
Hello ********,

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement because we noticed abnormal activity on your account.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

As per email sent to your registered email address on Monday, November 30, 2023 - What happens if I do not submit my ID document?

You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 114-1860572-9195438. Also, we will not be able to investigate this order issue further.

I request you to please check your inbox for the correspondence.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon account: *************** Order Placed: November 9, 2023 Amazon.com order number: 113-0580226-2816201 Item ordered: eufy Security Indoor Cam E220, *********** Indoor Security Camera, 2K - 3 MP Wi-Fi Plug-in, Voice Assistant Compatibility, Night Vision, Motion Tracking, HomeBase 3 Compatible, Motion Only Alert Price : $43.54 Amazon associate told me order was canceled successfully at 3:15 AM on 11/10/2023. But item still shipped and delivered on 11/11/2023. When I open package, I found out the paper package of this camera is broken. As a unapproved purchase and damaged package,I ask returned from Amazon and get shipping return label with *** tracking number: 1ZE93W519061035206. I contacted with Amazon on 11/12/2023 to ask whether issue advance refund right now based on this unapproved purchase and limited 35%off offer of a kettle in my shopping cart need to make a purchase. The response I get is We need your ID to verify the account holder before we can consider your request for a refund or replacement. We may also request additional information before granting your request. Then, I ask do I still need provide my ID if ********************** return center receives and processes my return package, the answer is yes. And the email from Amazon cited: What happens if I do not submit my ID document?You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-0580226-2816201. Also, you will not be able to investigate this order issue further., which conflicts within Amazon stated in my return process page: We will issue your refund within 30 days from the time you have dropped off your return. Amazon is not refunding me if I do not provide Amazon requesting outrageous private information from me just to get your refund. Amazon refund back to the amazon gift card balance that paid them so there is no reason Amazon need an ID or other information to do a refund, thats ridiculous.Could you please help me ask my refund back without providing ID after ********************** received my return package.
Business Response
Date: 11/15/2023
Hello Mandy,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 113-0580226-2816201 and I see our specialist team has sent you email correspondence on your registered email address on November 13, 2023 with details on why ID was requested. I request you to please check your inbox for the correspondence.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

I see you have submitted ID information, you can contact our **************** team after 3 business days to know the status of investigation. To do so, go to "Amazon ****************":
*****************************************

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

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