Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,663 total complaints in the last 3 years.
22,083 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon team, My name is *************************************, my email is ********************** my merchant token is AZXGXGSLSX19A and I am writing to you as a last resort to genuinely ask you to resolve the issue I am facing.I was requested by the Amazon team to send a utility bill or business license to reactivate my account. I sent the requested documents time and again, but every time were rejected without explanation.I double-checked my documents, and they fully meet Amazon Seller Identity Verification requirements.The information in my documents fully matches the information I entered in Seller Central.Therefore, I kindly ask you to review my documents one more time and reactivate my account. If you need additional information to verify my account, I would be glad to take a video call to fully verify my identity.The utility bills are attached to this letter. I am, looking forward to hearing from you. *************************************
Business Response
Date: 11/26/2023
Hello,

Thank you for submitting your appeal. We have reviewed the information that you provided and have reactivated your account. Any funds that were withheld as a result of deactivation are now eligible for disbursement.

Please make sure that you have taken the necessary steps to prevent these issues from happening again. If these issues continue, your account may be deactivated.

For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Nov 06, 2023 for a Starryle 20inch Eucalyptus Wreath for the amount of $18.18 incl tax. The item arrived damaged and coming apart and I returned with a label provided by amazon.com. They received the return and told me a refund could not be issued until I uploaded my id. I am not comfortable putting my id online so anyone can breach and steal my identity. They did not ask me for ID when I purchased the items.
Business Response
Date: 11/15/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the damaged order.

I see our team have noticed abnormal activity on your account hence we needed to verify your identity before we can consider your request for a refund or replacement however I've checked on the order details, its now already refunded on your account.

The refund of $18.18 was refunded as Amazon gift card balance on your account and is ready to be used for any purchase on our website.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/15/2023

Complaint: 20868753

I am rejecting this response because:
Every item I return that is returnable and within my consumer rights Amazon.com is asking me to upload my Identification. I am not comfortable with anyone having access to my ID. ********************** knows whoo I am if I ordered it and returned it this is just a tactic so others in other can get my ID. This should absolutely not be required for a return. i have verified by text message my identity when I call. I can also verify by using another method, this is a violation of my data and should not be a policy on Amazon.com.
Sincerely,

*******************************
Initial Complaint
Date:11/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon team, My name is **********************************, my merchant token is AWP509XSD7UPE and I am writing to you as a last resort to genuinely ask you to resolve the issue I am facing.I was requested by the Amazon team to send a utility bill or business license to reactivate my account. I sent both of the requested documents time and again, but every time were rejected without explanation.I double-checked my documents, and they fully meet Amazon Seller Identity Verification requirements.The information in my documents fully matches the information I entered in Seller Central.Therefore, I kindly ask you to review my documents one more time and reactivate my account. You can check the authenticity of my business license by clicking (***************************************************************************)In the end, I got a message that the Amazon team could not verify my account and my account will remain deactivated. If you need additional information to verify my account, I would be glad to take a video call to fully verify my identity.The utility bill and certificate of my company are attached to this letter. I am, looking forward to hearing from you. **********************************
Business Response
Date: 11/15/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
****************************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":
***********************************************************************;

If you have questions about our policies or the required information, you can contact us:
*******************************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
****************************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
****************************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 11/20/2023

Complaint: 20868672

I am rejecting this response because: I did not get any resolution from the business and my account is still deactivated.

Sincerely,

*********************************
Business Response
Date: 11/21/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
****************************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":
***********************************************************************;

If you have questions about our policies or the required information, you can contact us:
*******************************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
****************************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
****************************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Bed frame from amazon. I returned the bed frame and now they are asking for my ID for a refund. They have never ever done this. I attached all the messages below. October 17th is when I placed the order.
Business Response
Date: 11/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-4958416-3058655.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on my Amazon account and it says I would be receiving a returnless refund. Amazon refuses to give me my refund and they are requesting outrageous private information from me to be able to receive a refund.
Business Response
Date: 11/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for order 111-2592731-6719405.
Upon review, we see the order was placed using promotional credit. Promotional credits are one-time use credits and once applied to an order are nonrefundable.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

We see the return reason is mentioned as no longer needed and when the return isn't a result of an Amazon error, we are unable to take action on it.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Items not being received or proof of delivery (Image is usually provided)-Prime Amazon Next Day Delivery commitment not being adhered to -Not following delivery instructions - Two lost packages Items ordered are showing as ************ and not scanned under correct category causing me a refund hassle. Im still owed a credit for $10.81- Eco Hair Gel.I was granted a refund IAO of $66.74 for the missing Brazilian hair. Thank you
Business Response
Date: 11/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order # ***-8304141-3973039 regarding the item not delivered.

Based on order and account details, the concern team already informed you the details and sent email to your registered email address on Tuesday, November 14, 2023 at 12:11 PM (PST) & Tuesday, November 14, 2023 at 7:14 PM (PST) requesting for additional information.

I request you to go through the email and share the information needed. Once the team received the information they will investigate and they will take further actions.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20868456

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a computer CPU ******* Core i9-13900K (Latest Gen) ****** Desktop Processor 24 cores (8 P-cores + 16 E-cores) with Integrated Graphics - Unlocked" as listed on Amazon.com) for $556.99 before taxes. I made this purchase on August 19th 2023. I was hand delivered the item, and I had to enter a password before I could take it. It was labeled "NewItem" on the packaging, but the seal was already opened. Frustratingly, when I opened the package, the item was missing. I then went through the usual refund process with Amazon. They said if I returned the item, I would receive my refund when it arrived. I dropped it off at **** and I still have the receipt. They said the refund would be $598.76 and sent to my original payment method, but I did not receive it when my package returned to them (can confirm the return with my *** receipt). I contacted them and they said I had "unusual activity" on my account, and requested I send in proper identification. This is quite absurd, but I obliged. I sent in my ** and a few days later I asked for update status, as they had told me to do in the email. They said they could not confirm the ** and I must send it in again. I did it again, this time using a high quality document scanner. The images of my ** could not be clearer. They said the same thing a few days later. This has been an ongoing process and I believe they are just trying to wear me out until I stop requesting. I believe they never had any intention of giving me my refund. Most recently, they have been telling me to wait for emails I never receive. I have run out of all options when it comes to communicating with them. I am hoping I can find someone kind enough to help me resolve this issue. I will be using the refund amount as the amount I paid the business. I have attached many documents detailing what I said here.
Business Response
Date: 11/15/2023
Hello ************************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the ***** Core i9-13900K Desktop Processor.

I apologize for the inconvenience that you've experienced in this case.

As per the complaint, you've mentioned that the item was missing and the return was created stating Signs of previous use/ Performance or quality not adequate.

Unfortunately, as per the update from the returns team, we'll not be able to take any action in this case from our end as of now.

I would request you to reply to the emails received from the appropriate team and they'll assist you further.

If there was any alternative from our end, we would have surely helped.

I appreciate your understanding.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20868399

I am rejecting this response because:
The return department has not sent me any emails. The last message I received said I would receive an automated email. I have not received any emails. It was the same message I received multiple times before. If they were trying to help, this issue would be resolved by now.
I would like you to get me into contact with someone who can really help me resolve my issue. I was promised a refund, and your business is not upholding that promise. To ask as much as to verify my identity with government ID, multiple times, with little feedback, is absurd to ask me as your customer. It is even worse when it comes from an issue you are responsible for, not me.
I will keep on complaining until this issue can be resolved. I understand if this is frustrating for your department, but I need to do it if I am to help fix your mistake. Thank you.
Sincerely,

************************************
Business Response
Date: 11/19/2023
Hello ************************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern and I apologize for the inconvenience.

I see that the team has sent an email on Sunday, November 12, 2023 at 9:08 AM (PST) for Id verification.

Please review the email and resubmit the ** for further verification as per the instructions in the email.

Unfortunately, we'll not be able to take any action on it from our end.

I appreciate your understanding in this case.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20868399

I am rejecting this response because:
As seen in the attached image, there was no link to verify my identity. I did not receive the automated response. Please tell them to resend me the email.

Sincerely,

************************************
Business Response
Date: 11/22/2023
Hello ***********;***********************,

I'm *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

You'll need to attach the ID and reply to the email that you've received *************

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 11/24/2023
I have received this message from Amazon (attached). I am hearing two separate things from two separate people. There is clearly some kind of scheme going on to keep me from getting the support I need. I will be filing a complaint with the Attorney General to show I was not given the proper support, and the refund I deserve as a consumer. I have plenty of evidence to prove negligence on Amazon's behalf. Thank you for trying to help me, I know it was not your fault and you were just doing what you were told to do.
Business Response
Date: 11/29/2023
Hello ***********;***********************,

I'm *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern ******.

I'll surely take this as a feedback and will forward it to the team for further review on it.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/03/2023

Complaint: 20868399

I am rejecting this response because:
I have still received no update from the ***********.

Sincerely,

************************************
Business Response
Date: 12/07/2023
Hello ***********;***********************,

I'm *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience.

Unfortunately, we'll not be able to take any action in this case from our end ******.

I would recommend you to reply once again to the email received from the appropriate team and they'll be able to assist you further.

Also, the refund was processed for the item which was scanned at the returns center.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a costume for Halloween weekend, the package was delayed by 4 days and during that time I tried to cancel the order and it would not allow me to: I received it way past the promised date and no longer could use the item. I have been in contact twice regarding this return and both times they said I would be refunded. I have not received the refund still over 2 weeks after.
Business Response
Date: 11/15/2023
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused.

In order to assist you, I request that you please help me with the order number so I can review and assist you.

Thank you for your understanding. We look forward to hearing from you.

Regards,
*******
Amazon.com
Customer Answer
Date: 11/16/2023

Complaint: 20868387

I am rejecting this response because: they have emailed me with a response by me required but the email does not accept emails!

Sincerely,

*****************************
Customer Answer
Date: 11/16/2023
That email was responded to yesterday by me and never replied back to me. I have not received the refund after 2 employees already said they were giving me the refund.
Business Response
Date: 11/17/2023
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry about the incorrect information provided about refund for the return of Order#***-3***512-4556202.
On checking, I see that you weren't refunded for the order. Please know that once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund. Hence, I request you to wait for 30 days for the refund to be processed.
Please refer the link to help page for more information:
************************************************************************************************************
Further, please be assured that I've coached the agents about incorrect information provided.
We appreciate your patience and understanding.
Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Customer Answer
Date: 11/17/2023

Complaint: 20868387

I am rejecting this response because: I cannot take 30 minutes out of my day to go return this thing that was 4 days late and had no use for it. They told me I did not have to return it for the refund because it was their mistake! I tried canceling the order after it was already late and they told me to wait until I received it

Sincerely,

*****************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For weeks now, Amazon has been trying to "Prove" I'm not who I say I am... Locking my account, then having me call support to answer questions about my account and orders before they would unlock my account. I was successful and my account was unlocked. I Thought that was the end of that nonsense, but no. Amazon decided I had to read back a series of numbers to the delivery driver, and did that three time to me, on three different orders, and I successfully gave the numbers to the delivery driver. Soon after this, my wife bought a computer board for me from Amazon , but it was not working, So, I started a return, Amazon accepted it, and then I waited and waited for I think 7 days. My wife called Amazon and support said we would get our refund within ***** hour. After 3 days of waiting and no word, my wife called support again and they wouldn't tell us anything, except we should have gotten an email about our refund. we hadn't at that time, but A few minutes later we got three email with the content I sent to you. I'd just like to either get the refund for amazon credits, or refund sent back to my wife's Credit card, and this "suspicious activity" nonsense to stop.. Although I'm pretty sure that last part isn't something you can stop., but thank-you for whatever you can do.Thanks
Business Response
Date: 11/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-5286880-3581834.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
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In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
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Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/15/2023
I was going to send my Washington State ID, but I didn't pay attention to the expiration date and it had expired. And since I don't get a SS check until the 24th of this month to pay for a new ID, the insulting demand to send it in six days, with no one to contact for more time, the deadline has expired also. I also am not happy about Amazon telling me I can continue shopping with Amazon during this "Investigation", even though they think they have evidence against me of fraud. If I'm a scammer or something, shouldn't Amazon not be allowing me to use "someone else's" credit card? Is Amazon just not wanting to refund our money and using "suspious activity" as an excuse? Why has Amazon not filed a police report if they have any evidence of fraud? Isn't that what the police are for? And, exactly why did all of Amazon's insulting "tests" they made me do not prove anything?
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for prime video and other platforms for about 50 to 60 dollars a month. I get paid once a month with child support. Can't work because of a broken ankle so I take care of my kids full time. I just paid everything on the 3rd for a full month and it's already turned off. Today is November 14th. Prime video was shut off on November 10th 2023. They have been trying to double charge me now for 3 months. I am not the only one with this issue as there is more people on the website complaining as well for double charges. When brought up to the Amazon customer service they say it's not been charged because it was getting declined when I get the bank to tell me right away when I get charged. Child support is used because it's mostly for my kids. My complain is to not just help me but a lot of other people around as well with this issue.
Business Response
Date: 11/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to prime video charge.

Upon reviewing the account, we are unable to prime video charge. If you've been charged, kindly help us with the charge ID or order ID, so that we can review the details and help you further. You'll be able to locate the charge ID in your card statement.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********

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